{"id":51025,"date":"2023-12-19T22:48:57","date_gmt":"2023-12-19T15:48:57","guid":{"rendered":"https:\/\/masterskills.org\/blog\/zalo-oa-la-gi-cach-dang-ky-zalo-oa-va-phan-loai-tai-khoan-oa.html"},"modified":"2023-12-19T22:48:57","modified_gmt":"2023-12-19T15:48:57","slug":"zalo-oa-la-gi-cach-dang-ky-zalo-oa-va-phan-loai-tai-khoan-oa","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/zalo-oa-la-gi-cach-dang-ky-zalo-oa-va-phan-loai-tai-khoan-oa.html","title":{"rendered":"Zalo OA l\u00e0 g\u00ec? C\u00e1ch \u0111\u0103ng k\u00fd Zalo OA v\u00e0 ph\u00e2n lo\u1ea1i t\u00e0i kho\u1ea3n OA"},"content":{"rendered":"
\n

M\u1ea1ng x\u00e3 h\u1ed9i Zalo \u0111ang trong th\u1eddi k\u1ef3 ph\u00e1t tri\u1ec3n m\u1ea1nh, hi\u1ec7n c\u00f3 kho\u1ea3ng h\u01a1n 70 tri\u1ec7u ng\u01b0\u1eddi d\u00f9ng ho\u1ea1t \u0111\u1ed9ng h\u00e0ng th\u00e1ng. Con s\u1ed1 n\u00e0y cho th\u1ea5y \u0111\u00e2y l\u00e0 m\u1ed9t th\u1ecb tr\u01b0\u1eddng m\u00e0u m\u1ee1 \u0111\u1ec3 ti\u1ebfp c\u1eadn kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng, m\u1edf r\u1ed9ng th\u1ecb ph\u1ea7n kinh doanh online. \u0110\u1ec3 th\u00fac \u0111\u1ea9y kinh doanh online tr\u00ean Zalo, Zalo \u0111\u00e3 cung c\u1ea5p h\u00e0ng lo\u1ea1t c\u00e1c c\u00f4ng c\u1ee5 v\u00e0 d\u1ecbch v\u1ee5 h\u1ed7 tr\u1ee3 kinh doanh, ti\u00eau bi\u1ec3u nh\u1ea5t l\u00e0 s\u1ef1 ra \u0111\u1eddi c\u1ee7a d\u1ecbch v\u1ee5 Zalo OA.<\/span><\/p>\n

Zalo OA l\u00e0 g\u00ec?\u00a0<\/b><\/h2>\n

Zalo OA (vi\u1ebft t\u1eaft c\u1ee7a Zalo Official Account) l\u00e0 trang kinh doanh ch\u00ednh th\u1ee9c c\u1ee7a m\u1ed9t doanh nghi\u1ec7p, nh\u00e3n h\u00e0ng, t\u1ed5 ch\u1ee9c hay c\u1ed9ng \u0111\u1ed3ng tr\u00ean Zalo.\u00a0<\/span><\/p>\n

Vai tr\u00f2 c\u1ee7a Zalo OA<\/b><\/h2>\n

Hi\u1ec3u m\u1ed9t c\u00e1ch \u0111\u01a1n gi\u1ea3n,\u00a0 Zalo OA gi\u1ed1ng nh\u01b0 fanpage tr\u00ean Facebook, v\u1edbi 3 vai tr\u00f2 ch\u00ednh:<\/span><\/p>\n

    \n
  • Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/span><\/li>\n
  • Kinh doanh b\u00e1n h\u00e0ng<\/span><\/li>\n
  • X\u00e2y d\u1ef1ng th\u01b0\u01a1ng hi\u1ec7u<\/span><\/li>\n<\/ul>\n
    \"3<\/p>\n

    3 vai tr\u00f2 ti\u00eau bi\u1ec3u c\u1ee7a Zalo OA<\/p>\n<\/div>\n

    Zalo OA l\u00e0 k\u00eanh b\u00e1n h\u00e0ng ch\u00ednh th\u1ee9c c\u1ee7a doanh nghi\u1ec7p,\u00a0 t\u1ea1o ra m\u00f4i tr\u01b0\u1eddng thu\u1eadn l\u1ee3i \u0111\u1ec3 doanh nghi\u1ec7p t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng, v\u00e0 b\u00e1n h\u00e0ng tr\u00ean Zalo.<\/span><\/p>\n

    Ng\u01b0\u1eddi d\u00f9ng, hay kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 theo d\u00f5i Zalo OA b\u1eb1ng c\u00e1ch ch\u1ecdn \u201cQuan t\u00e2m\u201d, hay \u201cFollow\u201d, t\u01b0\u01a1ng t\u1ef1 nh\u01b0 like fanpage tr\u00ean Facebook. Khi \u0111\u00f3, kh\u00e1ch h\u00e0ng s\u1ebd nh\u1eadn \u0111\u01b0\u1ee3c th\u00f4ng b\u00e1o khi doanh nghi\u1ec7p \u0111\u0103ng b\u00e0i vi\u1ebft, hay \u0111\u0103ng s\u1ea3n ph\u1ea9m b\u00e1n h\u00e0ng.\u00a0<\/span><\/p>\n

    Zalo OA c\u0169ng l\u00e0 k\u00eanh \u0111\u1ec3 doanh nghi\u1ec7p x\u00e2y d\u1ef1ng h\u00ecnh \u1ea3nh th\u01b0\u01a1ng hi\u1ec7u tr\u00ean Zalo, b\u1eb1ng c\u00e1ch th\u01b0\u1eddng xuy\u00ean c\u1eadp nh\u1eadt c\u00e1c b\u00e0i \u0111\u0103ng truy\u1ec1n t\u1ea3i th\u00f4ng \u0111i\u1ec7p \u0111\u1ebfn nh\u1eefng ng\u01b0\u1eddi quan t\u00e2m, v\u00e0 ch\u1ea1y qu\u1ea3ng c\u00e1o tr\u00ean Zalo.<\/span><\/p>\n

    M\u1ed9t \u0111\u1eb7c \u0111i\u1ec3m n\u1ed5i b\u1eadt c\u1ee7a Zalo OA so v\u1edbi fanpage Facebook l\u00e0 kh\u1ea3 n\u0103ng b\u1ea3o v\u1ec7 h\u00ecnh \u1ea3nh th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a c\u00e1c doanh nghi\u1ec7p, t\u1ed5 ch\u1ee9c. C\u1ee5 th\u1ec3, th\u1ee7 t\u1ee5c t\u1ea1o t\u00e0i kho\u1ea3n Zalo OA y\u00eau c\u1ea7u nghi\u00eam ng\u1eb7t v\u1ec1 gi\u1ea5y ph\u00e9p kinh doanh, gi\u1ea5y ph\u00e9p s\u1edf h\u1eefu tr\u00ed tu\u1ec7 c\u1ee7a s\u1ea3n ph\u1ea9m\u2026 Y\u00eau c\u1ea7u x\u00e1c th\u1ef1c cao gi\u00fap ng\u0103n ch\u1eb7n vi\u1ec7c m\u1ea1o danh th\u01b0\u01a1ng hi\u1ec7u \u0111\u1ec3 b\u00e1n h\u00e0ng gi\u1ea3, h\u00e0ng nh\u00e1i, hay c\u00e1c t\u00ecnh tr\u1ea1ng l\u1eeba \u0111\u1ea3o th\u01b0\u01a1ng m\u1ea1i kh\u00e1c. Nh\u1edd \u0111\u00f3, c\u1ea3 doanh nghi\u1ec7p v\u00e0 ng\u01b0\u1eddi ti\u00eau d\u00f9ng \u0111\u1ec1u \u0111\u01b0\u1ee3c b\u1ea3o v\u1ec7 khi trao \u0111\u1ed5i, mua b\u00e1n qua Zalo OA.<\/span><\/p>\n

    C\u00e1c t\u00ednh n\u0103ng ch\u00ednh c\u1ee7a Zalo OA<\/b><\/h2>\n

    Theo <\/span>trang ch\u1ee7 c\u1ee7a Zalo OA<\/span>, Zalo OA c\u00f3 5 t\u00ednh n\u0103ng ch\u00ednh, bao g\u1ed3m:\u00a0<\/span><\/p>\n

    Broadcast \u2013 g\u1eedi th\u00f4ng tin \u0111\u1ebfn to\u00e0n b\u1ed9 ng\u01b0\u1eddi quan t\u00e2m:<\/b> B\u1ea1n c\u00f3 th\u1ec3 t\u00f9y ch\u1ec9nh t\u1ec7p kh\u00e1ch h\u00e0ng m\u1ee5c ti\u00eau theo \u0111\u1ed9 tu\u1ed5i, gi\u1edbi t\u00ednh, nh\u00e3n \u0111\u00e3 g\u1eafn\u2026, r\u1ed3i t\u1ea1o n\u1ed9i dung, ch\u1ecdn \u0111\u1ecbnh d\u1ea1ng tin broadcast v\u00e0 ch\u1ecdn th\u1eddi \u0111i\u1ec3m g\u1eedi \u0111i. Zalo OA c\u0169ng gi\u00fap b\u1ea1n th\u1ed1ng k\u00ea v\u1ec1 c\u00e1c ch\u1ec9 s\u1ed1 quan tr\u1ecdng c\u1ee7a vi\u1ec7c g\u1eedi broadcast nh\u01b0 s\u1ed1 ng\u01b0\u1eddi nh\u1eadn, s\u1ed1 l\u01b0\u1ee3t xem, CTR, n\u1eafm b\u1eaft hi\u1ec7u qu\u1ea3 gi\u1eefa c\u00e1c tin broadcast qua c\u00e1c ch\u1ec9 s\u1ed1 nh\u01b0 s\u1ed1 l\u01b0\u1ee3t xem, s\u1ed1 l\u01b0\u1ee3t chia s\u1ebb\u2026<\/span><\/p>\n

    Nh\u1eafn tin:<\/b> nh\u1eafn tin t\u01b0\u01a1ng t\u00e1c kh\u00e1ch h\u00e0ng tr\u00ean m\u00e1y t\u00ednh ho\u1eb7c \u0111i\u1ec7n tho\u1ea1i, thi\u1ebft l\u1eadp quy tr\u00ecnh x\u1eed l\u00fd h\u1ed9i tho\u1ea1i ph\u00f9 h\u1ee3p v\u1edbi quy tr\u00ecnh ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ee7a doanh nghi\u1ec7p. M\u1ed9t s\u1ed1 t\u00ednh n\u0103ng h\u1ed7 tr\u1ee3 nh\u1eafn tin v\u1edbi kh\u00e1ch h\u00e0ng tr\u00ean Zalo OA bao g\u1ed3m: tin nh\u1eafn m\u1eabu, k\u1ecbch b\u1ea3n truy v\u1ea5n th\u00f4ng tin, k\u1ecbch b\u1ea3n tr\u1ea3 l\u1eddi t\u1ef1 \u0111\u1ed9ng,\u00a0 thu th\u1eadp v\u00e0 l\u01b0u tr\u1eef , g\u1eafn nh\u00e3n h\u1ed9i tho\u1ea1i \u0111\u1ec3 ph\u00e2n lo\u1ea1i kh\u00e1ch h\u00e0ng.<\/span><\/p>\n

    \"5<\/p>\n

    5 t\u00ednh n\u0103ng ch\u00ednh c\u1ee7a Zalo OA<\/p>\n<\/div>\n

    G\u1ecdi tho\u1ea1i:<\/b> g\u1ecdi tho\u1ea1i 2 chi\u1ec1u v\u1edbi chi ph\u00ed th\u1ea5p, mi\u1ec5n ph\u00ed thi\u1ebft l\u1eadp. Doanh nghi\u1ec7p c\u00f3 th\u1ec3 l\u1ef1a ch\u1ecdn 2 c\u00e1ch thi\u1ebft l\u1eadp l\u00e0 MCC (MiniCall Center) \u0111\u1ec3 nghe g\u1ecdi tr\u1ef1c ti\u1ebfp qua Zalo, ho\u1eb7c ZCC (Zalo Cloud Connect) \u0111\u1ec3 t\u00edch h\u1ee3p Zalo OA v\u1edbi h\u1ec7 th\u1ed1ng t\u1ed5ng \u0111\u00e0i c\u00f3 s\u1eb5n c\u1ee7a doanh nghi\u1ec7p.<\/span><\/p>\n

    Chatbot:<\/b> gi\u00fap t\u1ef1 \u0111\u1ed9ng h\u00f3a t\u01b0 v\u1ea5n v\u00e0 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng. Chatbot c\u1ee7a Zalo OA c\u0169ng gi\u00fap thu th\u1eadp th\u00f4ng tin kh\u00e1ch h\u00e0ng, tri\u1ec3n khai marketing hay ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1ef1 \u0111\u1ed9ng.<\/span><\/p>\n

    API \u2013 Gi\u1ea3i ph\u00e1p t\u00edch h\u1ee3p h\u1ec7 th\u1ed1ng n\u00e2ng cao:<\/b> H\u1ec7 th\u1ed1ng API gi\u00fap t\u00edch h\u1ee3p Zalo OA v\u1edbi c\u00e1c t\u00ednh n\u0103ng \u0111\u00e3 c\u00f3 tr\u00ean OA Manager (tr\u00ecnh qu\u1ea3n l\u00fd OA), ho\u1eb7c x\u00e2y d\u1ef1ng c\u00e1c t\u00ednh n\u0103ng m\u1edbi nh\u01b0 g\u1eedi tin nh\u1eafn t\u1ef1 \u0111\u1ed9ng, \u0111\u1ed3ng b\u1ed9 CRM c\u00f9ng c\u00e1c c\u00f4ng c\u1ee5 kh\u00e1c c\u1ee7a Zalo\u2026<\/span><\/p>\n

    Ph\u00e2n lo\u1ea1i Zalo OA<\/b><\/h2>\n

    Khi \u0111\u0103ng k\u00fd t\u00e0i kho\u1ea3n Zalo OA, c\u00f3 2 b\u01b0\u1edbc ph\u00e2n lo\u1ea1i OA, d\u1ef1a tr\u00ean \u0111\u1ed1i t\u01b0\u1ee3ng s\u1edf h\u1eefu t\u00e0i kho\u1ea3n v\u00e0 t\u00ednh x\u00e1c th\u1ef1c.<\/span><\/p>\n

    Ph\u00e2n lo\u1ea1i Zalo OA theo \u0111\u1ed1i t\u01b0\u1ee3ng s\u1edf h\u1eefu t\u00e0i kho\u1ea3n<\/b><\/h3>\n

    Zalo OA ph\u00e2n lo\u1ea1i theo \u0111\u1ed1i t\u01b0\u1ee3ng s\u1edf h\u1eefu t\u00e0i kho\u1ea3n g\u1ed3m 3 lo\u1ea1i:<\/span><\/p>\n

    \"C\u00e1c<\/p>\n

    C\u00e1c lo\u1ea1i t\u00e0i kho\u1ea3n Zalo OA: OA doanh nghi\u1ec7p, OA n\u1ed9i dung, OA c\u01a1 quan nh\u00e0 n\u01b0\u1edbc<\/p>\n<\/div>\n

    Zalo OA doanh nghi\u1ec7p<\/b><\/h4>\n

    M\u1ee5c \u0111\u00edch c\u1ee7a OA doanh nghi\u1ec7p l\u00e0 x\u00e2y d\u1ef1ng th\u01b0\u01a1ng hi\u1ec7u v\u00e0 kinh doanh tr\u00ean Zalo.\u00a0<\/span><\/p>\n

    Zalo OA doanh nghi\u1ec7p l\u00e0 c\u00e1c t\u00e0i kho\u1ea3n do doanh nghi\u1ec7p \u0111\u0103ng k\u00fd d\u01b0\u1edbi t\u00ean doanh nghi\u1ec7p (c\u1ea7n gi\u1ea5y ph\u00e9p \u0111\u0103ng k\u00fd kinh doanh), ho\u1eb7c d\u01b0\u1edbi t\u00ean s\u1ea3n ph\u1ea9m c\u1ee7a doanh nghi\u1ec7p (t\u00f9y tr\u01b0\u1eddng h\u1ee3p m\u00e0 c\u1ea7n c\u1ea7n gi\u1ea5y ch\u1ee9ng nh\u1eadn \u0111\u0103ng k\u00fd nh\u00e3n hi\u1ec7u, gi\u1ea5y \u1ee7y quy\u1ec1n, h\u1ee3p \u0111\u1ed3ng s\u1edf h\u1eefu nh\u00e3n hi\u1ec7u\u2026). B\u1ea1n c\u00f3 th\u1ec3 xem chi ti\u1ebft t\u1ea1i: <\/span>X\u00e1c th\u1ef1c khi t\u00ean Zalo OA l\u00e0 th\u01b0\u01a1ng hi\u1ec7u, nh\u00e3n hi\u1ec7u<\/span>.\u00a0<\/span><\/p>\n

    M\u1ed9t s\u1ed1 \u0111\u1eb7c \u0111i\u1ec3m c\u1ee7a t\u00e0i kho\u1ea3n OA doanh nghi\u1ec7p:<\/span><\/p>\n

      \n
    • C\u00f3 th\u1ec3 g\u1eedi 4 tin broadcast\/ th\u00e1ng \u0111\u1ebfn nh\u1eefng ng\u01b0\u1eddi \u0111ang quan t\u00e2m.<\/span><\/li>\n
    • Tin nh\u1eafn Broadcast s\u1ebd hi\u1ec3n th\u1ecb tr\u00ean h\u1ed9p th\u01b0 c\u1ee7a ng\u01b0\u1eddi nh\u1eadn.<\/span><\/li>\n
    • D\u1ec5 d\u00e0ng giao ti\u1ebfp v\u00e0 t\u01b0\u01a1ng t\u00e1c hi\u1ec7u qu\u1ea3 v\u1edbi kh\u00e1ch h\u00e0ng.<\/span><\/li>\n
    • C\u00f3 th\u1ec3 t\u1ea1o c\u1eeda h\u00e0ng online tr\u00ean Zalo v\u00e0 \u0111\u0103ng b\u00e1n c\u00e1c s\u1ea3n ph\u1ea9m.<\/span><\/li>\n<\/ul>\n

      Zalo OA n\u1ed9i dung<\/b><\/h4>\n

      Zalo OA n\u1ed9i dung l\u00e0 t\u00e0i kho\u1ea3n d\u00e0nh cho nh\u1eefng c\u00e1 nh\u00e2n, t\u1ed5 ch\u1ee9c, ho\u1eb7c c\u1ed9ng \u0111\u1ed3ng mu\u1ed1n ph\u00e1t tri\u1ec3n n\u1ed9i dung tr\u00ean Zalo. C\u00e1c n\u1ed9i dung ph\u1ed5 bi\u1ebfn th\u01b0\u1eddng bao g\u1ed3m: gi\u1ea3i tr\u00ed, chia s\u1ebb ki\u1ebfn th\u1ee9c, h\u01b0\u1edbng d\u1eabn, t\u00e2m s\u1ef1,\u2026\u00a0<\/span><\/p>\n

      M\u1ed9t s\u1ed1 \u0111\u1eb7c \u0111i\u1ec3m c\u1ee7a t\u00e0i kho\u1ea3n Zalo OA n\u1ed9i dung:<\/span><\/p>\n

        \n
      • C\u00f3 th\u1ec3 g\u1eedi 1 tin broadcast\/ ng\u00e0y \u0111\u1ebfn nh\u1eefng ng\u01b0\u1eddi quan t\u00e2m \u0111\u1ebfn n\u1ed9i dung c\u1ee7a b\u1ea1n.<\/span><\/li>\n
      • Tin nh\u1eafn s\u1ebd hi\u1ec3n th\u1ecb \u1edf media box c\u1ee7a ng\u01b0\u1eddi quan t\u00e2m.<\/span><\/li>\n<\/ul>\n

        Zalo OA c\u01a1 quan nh\u00e0 n\u01b0\u1edbc<\/b><\/h4>\n

        Zalo OA c\u01a1 quan nh\u00e0 n\u01b0\u1edbc l\u00e0 trang th\u00f4ng tin ch\u00ednh th\u1ee9c c\u1ee7a c\u01a1 quan nh\u00e0 n\u01b0\u1edbc, doanh nghi\u1ec7p nh\u00e0 n\u01b0\u1edbc, \u0111\u01a1n v\u1ecb h\u00e0nh ch\u00ednh c\u00f4ng tr\u00ean Zalo.<\/span><\/p>\n

        M\u1ee5c \u0111\u00edch c\u1ee7a c\u00e1c t\u00e0i kho\u1ea3n n\u00e0y l\u00e0 t\u01b0\u01a1ng t\u00e1c, k\u1ebft n\u1ed1i, truy\u1ec1n t\u1ea3i th\u00f4ng tin, v\u00e0 mang l\u1ea1i gi\u00e1 tr\u1ecb cho ng\u01b0\u1eddi d\u00f9ng Zalo.<\/span><\/p>\n

        M\u1ed9t s\u1ed1 \u0111\u1eb7c \u0111i\u1ec3m c\u1ee7a t\u00e0i kho\u1ea3n Zalo OA \u2013 Chuy\u1ec3n \u0111\u1ed5i s\u1ed1:<\/span><\/p>\n

          \n
        • C\u00f3 th\u1ec3\u00a0 g\u1eedi 4 tin broadcast\/th\u00e1ng cho m\u1ed7i ng\u01b0\u1eddi quan t\u00e2m.<\/span><\/li>\n
        • Tin nh\u1eafn \u0111\u01b0\u1ee3c hi\u1ec3n th\u1ecb \u1edf h\u1ed9p th\u01b0 c\u00e1 nh\u00e2n c\u1ee7a m\u1ed7i ng\u01b0\u1eddi d\u00e2n\u00a0<\/span><\/li>\n
        • C\u00f3 th\u1ec3 chat tr\u1ef1c ti\u1ebfp v\u1edbi ng\u01b0\u1eddi d\u00e2n \u0111\u1ec3 th\u00f4ng b\u00e1o nh\u1eefng th\u00f4ng tin quan tr\u1ecdng.<\/span><\/li>\n<\/ul>\n

          Ph\u00e2n lo\u1ea1i Zalo OA theo t\u00ednh x\u00e1c th\u1ef1c<\/b><\/h3>\n

          Zalo OA ph\u00e2n lo\u1ea1i theo t\u00ednh x\u00e1c th\u1ef1c \u0111\u01b0\u1ee3c chia th\u00e0nh OA ph\u1ed5 th\u00f4ng v\u00e0 OA x\u00e1c th\u1ef1c<\/span><\/p>\n

          \"Zalo<\/p>\n

          Zalo OA ph\u1ed5 th\u00f4ng v\u00e0 Zalo OA x\u00e1c th\u1ef1c<\/p>\n<\/div>\n

          OA ph\u1ed5 th\u00f4ng<\/b><\/h4>\n

          OA ph\u1ed5 th\u00f4ng l\u00e0 c\u00e1c t\u00e0i kho\u1ea3n OA ch\u01b0a \u0111\u01b0\u1ee3c x\u00e1c th\u1ef1c, d\u00e0nh cho c\u00e1c c\u00e1 nh\u00e2n kh\u00f4ng c\u00f3 gi\u1ea5y ph\u00e9p \u0111\u0103ng k\u00fd kinh doanh.<\/span><\/p>\n

          OA ph\u1ed5 th\u00f4ng ch\u1ec9 c\u00f3 th\u1ec3 ti\u1ebfn h\u00e0ng ch\u1ea1y qu\u1ea3ng c\u00e1o c\u01a1 b\u1ea3n, m\u00e0 kh\u00f4ng th\u1ec3 s\u1eed d\u1ee5ng c\u00e1c t\u00ednh n\u0103ng: nh\u1eafn tin, b\u00e0i vi\u1ebft,broadcast, chatbot, g\u1ecdi tho\u1ea1i.<\/span><\/p>\n

          OA x\u00e1c th\u1ef1c<\/b><\/h4>\n

          OA x\u00e1c th\u1ef1c l\u00e0 nh\u1eefng t\u00e0i kho\u1ea3n OA \u0111\u00e3 \u0111\u01b0\u1ee3c x\u00e1c th\u1ef1c b\u1edfi Zalo, v\u00e0 s\u1ebd hi\u1ec7n d\u1ea5u t\u00edch v\u00e0ng ch\u1ee9ng nh\u1eadn c\u1ea1nh t\u00ean OA. \u0110\u00e2y l\u00e0 t\u00e0i kho\u1ea3n d\u00e0nh c\u00f3 c\u00e1c c\u00e1 nh\u00e2n, h\u1ed9 kinh doanh, doanh nghi\u1ec7p c\u00f3 gi\u1ea5y ph\u00e9p \u0111\u0103ng k\u00fd kinh doanh.<\/span><\/p>\n

          OA x\u00e1c th\u1ef1c c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng tr\u1ecdn v\u1eb9n c\u00e1c t\u00ednh n\u0103ng c\u1ee7a Zalo OA bao g\u1ed3m qu\u1ea3ng c\u00e1o, nh\u1eafn tin, broadcast v\u00e0 b\u00e0i vi\u1ebft, c\u00f3 th\u1ec3 n\u00e2ng c\u1ea5p h\u1ea1n m\u1ee9c t\u00ednh n\u0103ng \u0111ang c\u00f3 ho\u1eb7c m\u1edf kh\u00f3a t\u00ednh n\u0103ng n\u00e2ng cao: chatbot, g\u1ecdi tho\u1ea1i.<\/span><\/p>\n

          Chi ph\u00ed \u0111\u0103ng k\u00fd v\u00e0 v\u1eadn h\u00e0nh Zalo OA<\/b><\/h2>\n

          C\u00e1c c\u00e1 nh\u00e2n, doanh nghi\u1ec7p, t\u1ed5 ch\u1ee9c \u0111\u1ec1u c\u00f3 th\u1ec3 \u0111\u0103ng k\u00fd Zalo OA mi\u1ec5n ph\u00ed.\u00a0\u00a0<\/span><\/p>\n

          Tuy nhi\u00ean, \u0111\u1ec3 s\u1eed d\u1ee5ng v\u00e0 v\u1eadn h\u00e0nh Zalo OA l\u00e2u d\u00e0i, doanh nghi\u1ec7p c\u00f3 th\u1ec3 c\u1ea7n mua g\u00f3i tr\u1ea3 ph\u00ed, t\u00f9y theo nhu c\u1ea7u s\u1eed d\u1ee5ng c\u00e1c t\u00ednh n\u0103ng, v\u00e0 l\u01b0\u1ee3ng t\u01b0\u01a1ng t\u00e1c c\u1ee7a doanh nghi\u1ec7p.\u00a0<\/span><\/p>\n

          C\u1ee5 th\u1ec3, chi ph\u00ed v\u1eadn h\u00e0nh Zalo OA ch\u1ec9 \u00e1p d\u1ee5ng cho t\u00e0i kho\u1ea3n OA x\u00e1c th\u1ef1c, v\u00e0 bao g\u1ed3m c\u00e1c g\u00f3i:<\/span><\/p>\n

            \n
          • C\u01a1 b\u1ea3n:<\/b> g\u00f3i mi\u1ec5n ph\u00ed \u0111\u01b0\u1ee3c m\u1eb7c \u0111\u1ecbnh c\u1ea5p cho c\u00e1c t\u00e0i kho\u1ea3n OA x\u00e1c th\u1ef1c th\u00e0nh c\u00f4ng, \u0111\u1ec3 doanh nghi\u1ec7p tr\u1ea3i nghi\u1ec7m c\u00e1c t\u00ednh n\u0103ng, d\u1ecbch v\u1ee5 c\u01a1 b\u1ea3n c\u1ee7a Zalo OA.<\/span><\/li>\n
          • D\u00f9ng th\u1eed<\/b> (45 ng\u00e0y v\u00e0 kh\u00f4ng th\u1ec3 gia h\u1ea1n): 10.000<\/span><\/li>\n
          • N\u00e2ng cao<\/b> (\u0111\u0103ng k\u00fd 6\/12 th\u00e1ng): 59.000\/ th\u00e1ng, ph\u00f9 h\u1ee3p cho c\u00e1c OA l\u00e0 c\u00e1c doanh nghi\u1ec7p v\u1eeba v\u00e0 nh\u1ecf, c\u00f3 nhu c\u1ea7u truy\u1ec1n th\u00f4ng v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng.\u00a0<\/span><\/li>\n
          • Premium <\/b>(\u0111\u0103ng k\u00fd 1\/6\/12 th\u00e1ng): 399.000\/ th\u00e1ng, \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf linh ho\u1ea1t theo nhu c\u1ea7u c\u1ee7a c\u00e1c doanh nghi\u1ec7p c\u00f3 quy m\u00f4 l\u1edbn.\u00a0<\/span><\/li>\n<\/ul>\n

            Ngo\u00e0i chi ph\u00ed c\u1ee9ng c\u1ee7a c\u00e1c g\u00f3i, doanh nghi\u1ec7p c\u1ea7n tr\u1ea3 th\u00eam chi ph\u00ed theo l\u01b0\u1ee3t t\u01b0\u01a1ng t\u00e1c. C\u00e1c th\u00f4ng tin c\u1ee5 th\u1ec3 v\u1ec1 t\u00ednh n\u0103ng, gi\u1edbi h\u1ea1n c\u1ee7a c\u00e1c g\u00f3i, chi ph\u00ed t\u01b0\u01a1ng t\u00e1c theo l\u01b0\u1ee3t \u0111\u01b0\u1ee3c th\u1ed1ng k\u00ea c\u1ee5 th\u1ec3 t\u1ea1i: <\/span>Chi ph\u00ed v\u1eadn h\u00e0nh t\u00e0i kho\u1ea3n Zalo OA doanh nghi\u1ec7p x\u00e1c th\u1ef1c<\/span><\/p>\n

            \"Ch\u00ednh<\/p>\n

            Ch\u00ednh s\u00e1ch d\u1ecbch v\u1ee5 t\u00e0i kho\u1ea3n Zalo OA Doanh nghi\u1ec7p, \u00e1p d\u1ee5ng t\u1eeb ng\u00e0y 20\/06\/<\/p>\n<\/div>\n

            H\u01b0\u1edbng d\u1eabn \u0111\u0103ng k\u00fd t\u00e0i kho\u1ea3n Zalo OA<\/b><\/h2>\n

            B\u1ea1n c\u00f3 th\u1ec3 t\u1ea1o t\u00e0i kho\u1ea3n Zalo theo c\u00e0i b\u01b0\u1edbc sau:<\/span><\/p>\n

            B\u01b0\u1edbc 1:<\/b> Truy c\u1eadp \u0111\u01b0\u1eddng d\u1eabn <\/span>http:\/\/oa.zalo.me<\/span> v\u00e0 \u0111\u0103ng nh\u1eadp Zalo c\u00e1 nh\u00e2n \u279e Ch\u1ecdn <\/span>\u201cT\u1ea1o Official Account ngay\u201d<\/span>.\u00a0<\/span><\/p>\n

            B\u01b0\u1edbc 2: <\/b>\u0110\u0103ng nh\u1eadp t\u00e0i kho\u1ea3n Zalo (c\u00e1 nh\u00e2n)\u00a0<\/span><\/p>\n

              \n
            • \u0110\u0103ng nh\u1eadp b\u1eb1ng s\u1ed1 \u0111i\u1ec7n tho\u1ea1i v\u00e0 m\u1eadt kh\u1ea9u \u0111\u00e3 \u0111\u0103ng k\u00fd; ho\u1eb7c\u00a0<\/span><\/li>\n
            • Qu\u00e9t m\u00e3 QR Code t\u1eeb \u1ee9ng d\u1ee5ng Zalo\u00a0\u00a0<\/span><\/li>\n<\/ul>\n

              L\u01b0u \u00fd: Ch\u1ec9 c\u00f3 S\u0110T Vi\u1ec7t Nam (+84) \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 t\u1ea1o OA.\u00a0<\/span><\/i><\/p>\n

              B\u01b0\u1edbc 3:<\/b> Ch\u1ecdn lo\u1ea1i t\u00e0i kho\u1ea3n: Doanh nghi\u1ec7p, N\u1ed9i dung, hay C\u01a1 quan nh\u00e0 n\u01b0\u1edbc<\/span><\/p>\n

              B\u01b0\u1edbc 4: <\/b>Ti\u1ebfn h\u00e0nh t\u1ea1o t\u00e0i kho\u1ea3n OA Doanh nghi\u1ec7p b\u1eb1ng c\u00e1ch \u0111i\u1ec1n c\u00e1c th\u00f4ng tin.\u00a0<\/span><\/p>\n

              B\u01b0\u1edbc 5:<\/b> X\u00e1c th\u1ef1c t\u00e0i kho\u1ea3n<\/span><\/p>\n

              B\u1ea1n c\u00f3 th\u1ec3 xem chi ti\u1ebft <\/span>H\u01b0\u1edbng d\u1eabn \u0111\u0103ng k\u00fd t\u00e0i kho\u1ea3n Zalo OA<\/span>.<\/span><\/p>\n

              C\u00e1c c\u00e2u h\u1ecfi th\u01b0\u1eddng g\u1eb7p v\u1ec1 Zalo OA<\/b><\/h2>\n
              \n
              Zalo OA FAQs<\/strong><\/div>\n
              \n

              1. M\u1ed9t doanh nghi\u1ec7p c\u00f3 th\u1ec3 t\u1ea1o \u0111\u01b0\u1ee3c nhi\u1ec1u t\u00e0i kho\u1ea3n Zalo OA kh\u00f4ng?<\/strong><\/p>\n

              C\u00f3.\u00a0<\/span><\/p>\n

              Ban qu\u1ea3n tr\u1ecb Zalo OA khuy\u1ebfn kh\u00edch doanh nghi\u1ec7p, v\u1edbi m\u1ed7i Gi\u1ea5y ch\u1ee9ng nh\u1eadn \u0110\u0103ng k\u00fd kinh doanh, ch\u1ec9 n\u00ean s\u1eed d\u1ee5ng 1 t\u00e0i kho\u1ea3n OA x\u00e1c th\u1ef1c \u0111\u1ec3 c\u00f3 th\u1ec3 t\u1eadp trung ph\u00e1t tri\u1ec3n n\u1ed9i dung, ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3.\u00a0<\/span><\/p>\n

              Tuy nhi\u00ean, \u0111\u1ed1i v\u1edbi doanh nghi\u1ec7p c\u00f3 nhu c\u1ea7u m\u1edf nhi\u1ec1u h\u01a1n 1 t\u00e0i kho\u1ea3n OA x\u00e1c th\u1ef1c nh\u1eb1m ph\u1ee5c v\u1ee5 cho c\u00e1c m\u1ee5c \u0111\u00edch s\u1eed d\u1ee5ng kh\u00e1c nhau (v\u00ed d\u1ee5: t\u00e0i kho\u1ea3n Zalo OA Tuy\u1ec3n d\u1ee5ng, Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng, v.v. ho\u1eb7c ph\u1ee5c v\u1ee5 kinh doanh c\u00e1c nh\u00e3n hi\u1ec7u kh\u00e1c nhau c\u1ee7a c\u00f9ng m\u1ed9t doanh nghi\u1ec7p), ban qu\u1ea3n tr\u1ecb Zalo OA v\u1eabn s\u1ebd h\u1ed7 tr\u1ee3 x\u00e9t duy\u1ec7t theo ch\u00ednh s\u00e1ch x\u00e1c th\u1ef1c v\u1edbi \u0111i\u1ec1u ki\u1ec7n: Th\u00f4ng tin OA (t\u00ean, th\u00f4ng tin gi\u1edbi thi\u1ec7u, h\u00ecnh \u1ea3nh) c\u1ea7n \u0111\u1ea7y \u0111\u1ee7 v\u00e0 th\u1ec3 hi\u1ec7n r\u00f5 m\u1ee5c \u0111\u00edch s\u1eed d\u1ee5ng kh\u00e1c nhau c\u1ee7a c\u00e1c t\u00e0i kho\u1ea3n OA x\u00e1c th\u1ef1c thu\u1ed9c c\u00f9ng m\u1ed9t doanh nghi\u1ec7p, \u0111\u1ec3 ng\u01b0\u1eddi d\u00f9ng ho\u1eb7c kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 ph\u00e2n bi\u1ec7t v\u00e0 l\u1ef1a ch\u1ecdn quan t\u00e2m t\u00e0i kho\u1ea3n OA c\u00f3 n\u1ed9i dung v\u00e0 ho\u1ea1t \u0111\u1ed9ng ph\u00f9 h\u1ee3p v\u1edbi nhu c\u1ea7u c\u1ee7a m\u00ecnh.<\/span><\/p>\n<\/div>\n

              \n

              2. \u0110\u1ed1i v\u1edbi g\u1ecdi tho\u1ea1i qua Zalo OA, MCC v\u00e0 ZCC kh\u00e1c nhau nh\u01b0 th\u1ebf n\u00e0o?<\/strong><\/p>\n

              MCC (MiniCall Center):<\/strong> Doanh nghi\u1ec7p c\u00f3 th\u1ec3 ch\u1ee7 \u0111\u1ed9ng thi\u1ebft l\u1eadp MCC \u0111\u1ec3 th\u1ef1c hi\u1ec7n g\u1ecdi \u0111i v\u00e0 nh\u1eadn cu\u1ed9c g\u1ecdi \u0111\u1ebfn tr\u1ef1c ti\u1ebfp tr\u00ean Zalo OA, m\u00e0 kh\u00f4ng ph\u00e1t sinh chi ph\u00ed g\u00ec.<\/span><\/p>\n

              ZCC (Zalo Cloud Connect):<\/strong> t\u00edch h\u1ee3p Zalo OA v\u1edbi h\u1ec7 th\u1ed1ng t\u1ed5ng \u0111\u00e0i s\u1eb5n c\u00f3 c\u1ee7a doanh nghi\u1ec7p. \u0110\u1ec3 s\u1eed d\u1ee5ng g\u1ecdi tho\u1ea1i v\u1edbi thi\u1ebft l\u1eadp ZCC, doanh nghi\u1ec7p c\u1ea7n c\u00f3 h\u1ec7 th\u1ed1ng t\u1ed5ng \u0111\u00e0i SIP v\u00e0 nh\u00e2n s\u1ef1 c\u00f3 ki\u1ebfn th\u1ee9c v\u1ec1 t\u1ed5ng \u0111\u00e0i.<\/span><\/p>\n<\/div>\n

              3. OA ph\u1ed5 th\u00f4ng c\u00f3 mua g\u00f3i \u0111\u01b0\u1ee3c kh\u00f4ng?<\/strong><\/div>\n
              Kh\u00f4ng. \u0110<\/span>\u1ec3 mua g\u00f3i th\u00ec b\u1ea1n c\u1ea7n ph\u1ea3i x\u00e1c th\u1ef1c OA v\u00e0 \u0111\u01b0\u1ee3c ban qu\u1ea3n tr\u1ecb Zalo Official Account duy\u1ec7t. Xem h\u01b0\u1edbng d\u1eabn x\u00e1c th\u1ef1c OA <\/span>t\u1ea1i \u0111\u00e2y<\/span><\/i>.\u00a0<\/span><\/i><\/div>\n
              4. C\u00f3 th\u1ec3 tr\u1ea3i nghi\u1ec7m tr\u01b0\u1edbc c\u00e1c t\u00ednh n\u0103ng c\u1ee7a Zalo OA kh\u00f4ng?<\/strong><\/div>\n
              C\u00f3. Sau khi x\u00e1c th\u1ef1c t\u00e0i kho\u1ea3n, b\u1ea1n c\u00f3 th\u1ec3 tr\u1ea3i nghi\u1ec7m c\u00e1c t\u00ednh n\u0103ng n\u00e2ng cao ch\u1ec9 v\u1edbi 10.000VND cho 45 ng\u00e0y d\u00f9ng th\u1eed.\u00a0<\/span>L\u01b0u \u00fd:<\/strong><\/em>G\u00f3i d\u00f9ng th\u1eed kh\u00f4ng th\u1ec3 gia h\u1ea1n ho\u1eb7c mua l\u1ea1i.<\/div>\n
              \n

              5. \u0110i\u1ec1u g\u00ec s\u1ebd x\u1ea3y ra n\u1ebfu kh\u00f4ng gia h\u1ea1n g\u00f3i ho\u1eb7c gia h\u1ea1n g\u00f3i ch\u1eadm?<\/strong><\/p>\n

              H\u1ec7 th\u1ed1ng s\u1ebd nh\u1eafc b\u1ea1n n\u1ea1p ti\u1ec1n v\u00e0o t\u00e0i kho\u1ea3n ZCA (Zalo cloud account) tr\u01b0\u1edbc 7 ng\u00e0y. Tr\u01b0\u1eddng h\u1ee3p h\u1ebft h\u1ea1n m\u00e0 t\u00e0i kho\u1ea3n kh\u00f4ng \u0111\u1ee7 ti\u1ec1n ho\u1eb7c b\u1ea1n kh\u00f4ng ti\u1ebfn h\u00e0nh gia h\u1ea1n th\u00ec OA s\u1ebd \u0111\u01b0\u1ee3c chuy\u1ec3n v\u1ec1 d\u00f9ng g\u00f3i c\u01a1 b\u1ea3n.<\/span><\/p>\n<\/div>\n

              \n

              6. T\u00f4i c\u00f3 th\u1ec3 chuy\u1ec3n g\u00f3i \u0111ang s\u1eed d\u1ee5ng cho t\u00e0i kho\u1ea3n OA kh\u00e1c kh\u00f4ng?<\/strong><\/p>\n

              Kh\u00f4ng. G\u00f3i \u0111\u00e3 mua ch\u1ec9 s\u1eed d\u1ee5ng cho 1 OA duy nh\u1ea5t, kh\u00f4ng th\u1ec3 chuy\u1ec3n nh\u01b0\u1ee3ng.<\/span><\/p>\n<\/div>\n

              \n

              7. Gi\u00e1 g\u00f3i Zalo OA \u0111\u00e3 bao g\u1ed3m thu\u1ebf GTGT (VAT) ch\u01b0a?<\/strong><\/p>\n

              Gi\u00e1 thanh to\u00e1n \u0111\u00e3 bao g\u1ed3m thu\u1ebf GTGT = 10%.<\/span><\/p>\n<\/div>\n

              \n

              8. N\u1ebfu t\u00f4i \u0111ang s\u1eed d\u1ee5ng ph\u1ea7n m\u1ec1m th\u1ee9 3 (\u1ee8ng d\u1ee5ng li\u00ean k\u1ebft) \u0111\u1ec3 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng qua t\u00e0i kho\u1ea3n OA th\u00ec c\u00f3 c\u1ea7n mua g\u00f3i kh\u00f4ng?<\/strong><\/p>\n

              C\u00f3. \u1ee8ng d\u1ee5ng li\u00ean k\u1ebft li\u00ean k\u1ebft v\u1edbi OA qua API, b\u1ea1n c\u1ea7n s\u1eed d\u1ee5ng G\u00f3i D\u00f9ng th\u1eed ho\u1eb7c N\u00e2ng cao ho\u1eb7c Premium \u0111\u1ec3 c\u00f3 th\u1ec3 k\u1ebft n\u1ed1i \u1ee9ng d\u1ee5ng th\u1ee9 3.\u00a0<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

              M\u1ea1ng x\u00e3 h\u1ed9i Zalo \u0111ang trong th\u1eddi k\u1ef3 ph\u00e1t tri\u1ec3n m\u1ea1nh, hi\u1ec7n c\u00f3 kho\u1ea3ng h\u01a1n 70 tri\u1ec7u ng\u01b0\u1eddi d\u00f9ng ho\u1ea1t \u0111\u1ed9ng h\u00e0ng th\u00e1ng. Con s\u1ed1 n\u00e0y cho th\u1ea5y \u0111\u00e2y l\u00e0 m\u1ed9t th\u1ecb tr\u01b0\u1eddng m\u00e0u m\u1ee1 \u0111\u1ec3 ti\u1ebfp c\u1eadn kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng, m\u1edf r\u1ed9ng th\u1ecb ph\u1ea7n kinh doanh online. \u0110\u1ec3 th\u00fac \u0111\u1ea9y kinh doanh online tr\u00ean Zalo, Zalo \u0111\u00e3 cung c\u1ea5p h\u00e0ng lo\u1ea1t c\u00e1c c\u00f4ng c\u1ee5 v\u00e0 d\u1ecbch v\u1ee5 h\u1ed7 tr\u1ee3 kinh doanh, ti\u00eau bi\u1ec3u nh\u1ea5t l\u00e0 s\u1ef1 ra \u0111\u1eddi c\u1ee7a d\u1ecbch v\u1ee5 Zalo OA.<\/span><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[456],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/51025"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=51025"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/51025\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=51025"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=51025"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=51025"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}