{"id":51395,"date":"2023-12-19T23:57:45","date_gmt":"2023-12-19T16:57:45","guid":{"rendered":"https:\/\/masterskills.org\/blog\/vi-sao-doanh-nghiep-can-online-thuong-xuyen.html"},"modified":"2023-12-19T23:57:45","modified_gmt":"2023-12-19T16:57:45","slug":"vi-sao-doanh-nghiep-can-online-thuong-xuyen","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/vi-sao-doanh-nghiep-can-online-thuong-xuyen.html","title":{"rendered":"V\u00ec sao doanh nghi\u1ec7p c\u1ea7n Online th\u01b0\u1eddng xuy\u00ean?"},"content":{"rendered":"
Masterskills lu\u00f4n khuy\u1ebfn kh\u00edch t\u1ea5t c\u1ea3 c\u00e1c kh\u00e1ch h\u00e0ng n\u00ean \u0111\u0103ng nh\u1eadp Dashboard v\u00e0 online th\u01b0\u1eddng xuy\u00ean \u0111\u1ec3 t\u1ed1i \u01b0u h\u00f3a hi\u1ec7u qu\u1ea3 c\u0169ng nh\u01b0 \u0111\u1ea1t \u0111\u01b0\u1ee3c k\u1ef3 v\u1ecdng khi s\u1eed d\u1ee5ng Masterskills. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 l\u1ee3i \u00edch quan tr\u1ecdng v\u00e0 n\u1ed5i b\u1eadt m\u00e0 doanh nghi\u1ec7p s\u1ebd nh\u1eadn \u0111\u01b0\u1ee3c khi online th\u01b0\u1eddng xuy\u00ean tr\u00ean website.<\/p>\n

1. Gia t\u0103ng s\u1ed1 l\u01b0\u1ee3ng cu\u1ed9c tr\u00f2 chuy\u1ec7n<\/strong><\/p>\n

D\u00f9 m\u1ee5c \u0111\u00edch c\u1ee7a b\u1ea1n khi s\u1eed d\u1ee5ng Masterskills l\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng hay b\u00e1n h\u00e0ng, n\u1ebfu x\u00e9t m\u1ed9t c\u00e1ch t\u01b0\u01a1ng \u0111\u1ed1i, s\u1ed1 l\u01b0\u1ee3ng cu\u1ed9c tr\u00f2 chuy\u1ec7n c\u00e0ng cao, b\u1ea1n c\u00e0ng c\u00f3 nhi\u1ec1u c\u01a1 h\u1ed9i \u0111\u1ec3 ph\u00e1t hi\u1ec7n ra \u0111i\u1ec3m \u0111au (pain point) c\u1ee7a kh\u00e1ch h\u00e0ng, gi\u00fap h\u1ecd gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 hay thuy\u1ebft ph\u1ee5c h\u1ecd mua h\u00e0ng. \u0110i\u1ec1u n\u00e0y c\u0169ng ph\u1ea3n \u00e1nh r\u1eb1ng \u0111\u1ed9i ng\u0169 t\u01b0 v\u1ea5n vi\u00ean c\u1ee7a b\u1ea1n c\u00f3 hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c t\u1ed1t.<\/p>\n

M\u1ed9t khi b\u1ea1n \u0111\u00e3 c\u00f3 c\u01a1 h\u1ed9i tr\u00f2 chuy\u1ec7n tr\u1ef1c tuy\u1ebfn v\u1edbi kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng, t\u1ea5t c\u1ea3 nh\u1eefng g\u00ec b\u1ea1n c\u1ea7n l\u00e0m \u0111\u1ec3 mang \u0111\u1ebfn \u0111\u01a1n h\u00e0ng ch\u00ednh l\u00e0 k\u1ecbp th\u1eddi ph\u1ea3n h\u1ed3i nh\u1eefng c\u00e2u h\u1ecfi c\u1ee7a h\u1ecd.<\/p>\n

2. Tr\u00f2 chuy\u1ec7n trong th\u1eddi gian th\u1ef1c (Real-time)<\/strong><\/p>\n

\u0110\u00e2y ch\u00ednh l\u00e0 m\u1ed9t \u01b0u \u0111i\u1ec3m tuy\u1ec7t v\u1eddi c\u1ee7a Masterskills Live chat. Tr\u00f2 chuy\u1ec7n trong th\u1eddi gian th\u1ef1c c\u00f3 ngh\u0129a l\u00e0 kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 nh\u1eadn \u0111\u01b0\u1ee3c c\u00e2u tr\u1ea3 l\u1eddi g\u1ea7n nh\u01b0 ngay l\u1eadp t\u1ee9c cho c\u00e2u h\u1ecfi c\u1ee7a h\u1ecd.<\/p>\n

Kh\u00e1ch h\u00e0ng s\u1ebd kh\u00f4ng ch\u1edd \u0111\u1ee3i, h\u1ecd c\u00f3 th\u1ec3 c\u00f3 h\u1ee9ng v\u1edbi m\u1ed9t s\u1ea3n ph\u1ea9m l\u00fac n\u00e0y, nh\u01b0ng c\u00f3 th\u1ec3 ch\u1ec9 kho\u1ea3ng n\u1eeda gi\u1edd \u0111\u1ebfn m\u1ed9t gi\u1edd sau s\u1ef1 y\u00eau th\u00edch \u0111\u00f3 \u0111\u00e3 kh\u00f4ng c\u00f2n. Trong l\u00fac b\u1ea1n kh\u00f4ng h\u1ed7 tr\u1ee3, h\u1ecd c\u00f3 th\u1ec3 t\u00ecm t\u1edbi m\u1ed9t s\u1ea3n ph\u1ea9m \u01b0u vi\u1ec7t h\u01a1n, ph\u00f9 h\u1ee3p v\u1edbi h\u1ecd h\u01a1n t\u1eeb ch\u00ednh \u0111\u1ed1i th\u1ee7 c\u1ee7a b\u1ea1n \u2013 n\u01a1i c\u00f3 t\u01b0 v\u1ea5n vi\u00ean online lu\u00f4n s\u1eb5n s\u00e0ng h\u1ed7 tr\u1ee3.<\/p>\n

\"online<\/p>\n

Ch\u00fang ta \u0111\u1ec1u bi\u1ebft r\u1eb1ng tr\u1ea3 l\u1eddi kh\u00e1ch h\u00e0ng c\u00e0ng nhanh th\u00ec t\u1ef7 l\u1ec7 ch\u1ed1t \u0111\u01a1n h\u00e0ng c\u00e0ng cao. M\u00e2u thu\u1eabn \u1edf \u0111\u00e2y l\u00e0 t\u01b0 v\u1ea5n vi\u00ean b\u00e1n h\u00e0ng c\u0169ng nh\u01b0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng ch\u1ec9 ho\u1ea1t \u0111\u1ed9ng trong gi\u1edd l\u00e0m vi\u1ec7c, c\u00f2n kh\u00e1ch h\u00e0ng th\u00ec online m\u1ecdi l\u00fac m\u1ecdi n\u01a1i. \u0110\u1eb7c bi\u1ec7t, trong nh\u1eefng th\u1eddi \u0111i\u1ec3m nh\u01b0 ng\u00e0y ngh\u1ec9, ngo\u00e0i gi\u1edd h\u00e0nh ch\u00ednh l\u00e0 nh\u1eefng l\u00fac kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y th\u01b0 th\u00e1i nh\u1ea5t, V\u00ec v\u1eady, \u0111\u1ec3 th\u1ecfa m\u00e3n c\u1ea3m x\u00fac h\u01b0\u1edfng th\u1ee5, h\u1ecd c\u00f3 nhu c\u1ea7u mua h\u00e0ng r\u1ea5t cao. T\u01b0 v\u1ea5n vi\u00ean c\u00f3 th\u1ec3 c\u00e0i \u0111\u1eb7t v\u00e0 s\u1eed d\u1ee5ng \u1ee9ng d\u1ee5ng c\u1ee7a Masterskills tr\u00ean thi\u1ebft b\u1ecb di \u0111\u1ed9ng \u0111\u1ec3 online 24\/24 v\u00e0 t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng m\u1ecdi l\u00fac, m\u1ecdi n\u01a1i.<\/p>\n

H\u00e3y online th\u01b0\u1eddng xuy\u00ean \u0111\u1ec3 tr\u1ea3 l\u1eddi k\u1ecbp th\u1eddi c\u00e2u h\u1ecfi c\u1ee7a kh\u00e1ch h\u00e0ng, n\u1eafm b\u1eaft kho\u1ea3ng kh\u1eafc v\u00e0 nhu c\u1ea7u c\u1ee7a h\u1ecd. Doanh nghi\u1ec7p c\u1ea7n theo d\u00f5i s\u00e1t sao l\u01b0\u1ee3ng truy c\u1eadp c\u1ee7a website v\u00e0 c\u1ed1 g\u1eafng t\u00ecm ra kho\u1ea3ng th\u1eddi gian kh\u00e1ch truy c\u1eadp nhi\u1ec1u nh\u1ea5t trong ng\u00e0y \u0111\u1ec3 c\u00f3 k\u1ebf ho\u1ea1ch ph\u00e2n b\u1ed5 nh\u00e2n s\u1ef1 online ph\u00f9 h\u1ee3p.<\/p>\n

3. Gi\u1ea3m cu\u1ed9c tr\u00f2 chuy\u1ec7n b\u1ecb l\u1ee1 (Missed chat)<\/strong><\/p>\n

Khi kh\u00e1ch h\u00e0ng truy c\u1eadp v\u00e0 y\u00eau c\u1ea7u h\u1ed7 tr\u1ee3 nh\u01b0ng kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i, ph\u1ea7n l\u1edbn trong s\u1ed1 h\u1ecd s\u1ebd tho\u00e1t kh\u1ecfi trang web. Khi \u0111\u00f3, cu\u1ed9c tr\u00f2 chuy\u1ec7n s\u1ebd \u0111\u01b0\u1ee3c ghi nh\u1eadn l\u00e0 \u0111\u00e3 b\u1ecb b\u1ecf l\u1ee1 (missed chat).<\/p>\n

M\u1ed9t cu\u1ed9c tr\u00f2 chuy\u1ec7n b\u1ecb b\u1ecf l\u1ee1 kh\u00f4ng ch\u1ec9 \u0111\u01a1n thu\u1ea7n th\u1ec3 hi\u1ec7n s\u1ef1 h\u1ea1n ch\u1ebf c\u1ee7a doanh nghi\u1ec7p trong vi\u1ec7c \u0111\u00e1p \u1ee9ng kh\u00e1ch h\u00e0ng, n\u00f3 c\u00f2n c\u00f3 ngh\u0129a l\u00e0 b\u1ea1n \u0111\u00e3 b\u1ecf l\u1ee1 m\u1ed9t c\u01a1 h\u1ed9i v\u00e0 t\u1ea1o ra tr\u1ea3i nghi\u1ec7m r\u1ea5t kh\u00f4ng t\u1ed1t cho kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh.<\/p>\n

Vi\u1ec7c t\u01b0 v\u1ea5n vi\u00ean th\u01b0\u1eddng xuy\u00ean tr\u1ef1c tuy\u1ebfn v\u00e0 t\u1eadp trung v\u00e0o cu\u1ed9c tr\u00f2 chuy\u1ec7n s\u1ebd gi\u00fap doanh nghi\u1ec7p kh\u00f4ng b\u1ecf l\u1ee1 c\u00e1c cu\u1ed9c tr\u00f2 chuy\u1ec7n, \u0111i\u1ec1u n\u00e0y t\u00e1c \u0111\u1ed9ng tr\u1ef1c ti\u1ebfp \u0111\u1ebfn s\u1ed1 l\u01b0\u1ee3ng \u0111\u01a1n h\u00e0ng v\u00e0 m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n

\u0110\u0103ng nh\u1eadp Dashboard v\u00e0 online th\u01b0\u1eddng xuy\u00ean l\u00e0 m\u1ed9t trong nh\u1eefng b\u01b0\u1edbc \u0111\u1ea7u ti\u00ean \u0111\u1ec3 doanh nghi\u1ec7p c\u00f3 th\u1ec3 t\u1ed1i \u01b0u hi\u1ec7u qu\u1ea3 s\u1eed d\u1ee5ng Masterskills Live chat. \u0110i\u1ec1u n\u00e0y s\u1ebd gi\u00fap doanh nghi\u1ec7p mang l\u1ea1i cho kh\u00e1ch h\u00e0ng nh\u1eefng tr\u1ea3i nghi\u1ec7m th\u1ef1c s\u1ef1 kh\u00e1c bi\u1ec7t so v\u1edbi c\u00e1c \u0111\u1ed1i th\u1ee7 c\u1ee7a m\u00ecnh. X\u00e9t m\u1ed9t c\u00e1ch t\u01b0\u01a1ng \u0111\u1ed1i, t\u1ea7n su\u1ea5t online c\u1ee7a doanh nghi\u1ec7p s\u1ebd t\u1ef7 l\u1ec7 thu\u1eadn v\u1edbi c\u01a1 h\u1ed9i b\u00e1n h\u00e0ng v\u00e0 ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng.<\/p>\n

Ngay l\u00fac n\u00e0y, \u0111ang c\u00f3 r\u1ea5t nhi\u1ec1u kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng truy c\u1eadp website c\u1ee7a b\u1ea1n, b\u1ea1n \u0111\u00e3 \u0111\u0103ng nh\u1eadp Dashboard Masterskills v\u00e0 Online ch\u01b0a?<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

1. Gia t\u0103ng s\u1ed1 l\u01b0\u1ee3ng cu\u1ed9c tr\u00f2 chuy\u1ec7n<\/strong><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[456],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/51395"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=51395"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/51395\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=51395"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=51395"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=51395"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}