{"id":51548,"date":"2023-12-20T00:31:48","date_gmt":"2023-12-19T17:31:48","guid":{"rendered":"https:\/\/masterskills.org\/blog\/ky-nang-lam-sales-da-thay-doi-nhu-the-nao.html"},"modified":"2023-12-20T00:31:48","modified_gmt":"2023-12-19T17:31:48","slug":"ky-nang-lam-sales-da-thay-doi-nhu-the-nao","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/ky-nang-lam-sales-da-thay-doi-nhu-the-nao.html","title":{"rendered":"K\u1ef9 n\u0103ng l\u00e0m sales \u0111\u00e3 thay \u0111\u1ed5i nh\u01b0 th\u1ebf n\u00e0o?"},"content":{"rendered":"
Nghi\u00ean c\u1ee9u ch\u1ec9 ra r\u1eb1ng, ch\u00fang ta \u0111ang \u1edf trong th\u1eddi \u0111\u1ea1i m\u00e0 ng\u01b0\u1eddi ti\u00eau d\u00f9ng n\u1eafm vai tr\u00f2 trung t\u00e2m. Kh\u00f4ng nh\u1eefng th\u1ebf, ng\u01b0\u1eddi ti\u00eau d\u00f9ng c\u00f2n c\u00f3 kh\u1ea3 n\u0103ng t\u00ecm hi\u1ec3u\u00a0v\u00e0 ra quy\u1ebft \u0111\u1ecbnh mua h\u00e0ng m\u00e0 kh\u00f4ng c\u1ea7n tham v\u1ea5n \u0111\u1ebfn \u0111\u1ea1i di\u1ec7n b\u00e1n h\u00e0ng. M\u1ed9t s\u1ed1 b\u00e1o c\u00e1o c\u0169ng ch\u1ec9 ra r\u1eb1ng, trung b\u00ecnh, g\u1ea7n 70% kh\u00e1ch h\u00e0ng tham gia qu\u00e1 tr\u00ecnh mua h\u00e0ng\u00a0tr\u01b0\u1edbc khi li\u00ean h\u1ec7 tr\u1ef1c ti\u1ebfp v\u1edbi ng\u01b0\u1eddi \u0111\u1ea1i di\u1ec7n b\u00e1n h\u00e0ng.<\/p>\n

Trong khi th\u00f3i quen ti\u00eau d\u00f9ng \u0111\u00e3 th\u1ef1c s\u1ef1 thay \u0111\u1ed5i th\u00ec chi\u1ebfn l\u01b0\u1ee3c b\u00e1n h\u00e0ng l\u1ea1i ch\u1eadm ch\u1ea1p th\u00edch \u1ee9ng. C\u00e1c chuy\u00ean gia b\u00e1n h\u00e0ng c\u1ea7n ph\u1ea3i chi\u1ebfn \u0111\u1ea5u, t\u1eadn d\u1ee5ng th\u1eddi gian b\u1eb1ng c\u00e1ch \u0111\u00e1p \u1ee9ng t\u1eeb nh\u1eefng nguy\u00ean t\u1eafc c\u01a1 b\u1ea3n nh\u1ea5t. H\u00e3y xem nh\u1eefng k\u1ef9 n\u0103ng m\u00e0 Masterskills gi\u1edbi thi\u1ec7u d\u01b0\u1edbi \u0111\u00e2y \u0111\u00e3 thay \u0111\u1ed5i th\u1ebf n\u00e0o \u0111\u1ed1i v\u1edbi nh\u1eefng ng\u01b0\u1eddi l\u00e0m sales hi\u1ec7n nay nh\u00e9.<\/p>\n

1. Kh\u1ea3 n\u0103ng \u0111\u00e1nh gi\u00e1 \u0111\u1ed1i t\u01b0\u1ee3ng m\u1ee5c ti\u00eau<\/strong>
\nB\u1ea1n\u00a0c\u00e0ng c\u1ed1 nhanh ch\u00f3ng x\u00e2y d\u1ef1ng ti\u00eau chu\u1ea9n cho kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng, c\u00f4ng vi\u1ec7c kinh doanh c\u1ee7a b\u1ea1n c\u00e0ng nhanh ch\u00f3ng th\u1ea5t b\u1ea1i.<\/p>\n

\"Kinh<\/p>\n

Kinh nghi\u1ec7m l\u00e0 t\u1ed1t nh\u01b0ng kh\u00f4ng ph\u1ea3i l\u00e0 t\u1ea5t c\u1ea3. H\u00e3y kh\u00e1ch quan<\/p>\n<\/div>\n

Geoffrey James \u2013 t\u00e1c gi\u1ea3 nh\u1eefng cu\u1ed1n s\u00e1ch v\u1ec1 sales n\u1ed5i ti\u1ebfng \u0111\u00e3 c\u00f3 m\u1ed9t c\u00e2u n\u00f3i r\u1ea5t hay v\u00e0 ch\u00ednh x\u00e1c: \u201cNguy\u00ean nh\u00e2n th\u1ea5t b\u1ea1i c\u1ee7a m\u1ed7i chuy\u00ean gia b\u00e1n h\u00e0ng B2B c\u00f3 th\u1ec3 l\u00e0 do ngay t\u1eeb \u0111\u1ea7u \u0111\u00e3 \u0111\u00e1nh gi\u00e1 sai \u0111\u1ed1i t\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng c\u1ee7a m\u00ecnh. B\u1edfi \u0111\u01a1n gi\u1ea3n, m\u1ed9t kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng c\u00f3 th\u1ec3 kh\u00f4ng bao gi\u1edd tr\u1edf th\u00e0nh kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n\u201d.<\/p>\n

2. Th\u00e1i \u0111\u1ed9 l\u00e0m vi\u1ec7c<\/strong>
\n\u0110\u1ed9i ng\u0169 sales th\u01b0\u1eddng xuy\u00ean c\u1ea1nh tranh v\u1edbi nhau. Do \u0111\u00f3, kh\u1ea3 n\u0103ng kh\u00f4i ph\u1ee5c doanh s\u1ed1 khi b\u1ecb t\u1ee5t d\u1ed1c trong b\u1ea3ng x\u1ebfp h\u1ea1ng l\u00e0 m\u1ed9t \u0111i\u1ec1u c\u1ea7n thi\u1ebft v\u00e0 s\u1ebd gi\u00fap b\u1ea1n ti\u1ebfn xa h\u01a1n. N\u1ebfu b\u1ea1n mu\u1ed1n th\u00e0nh c\u00f4ng khi l\u00e0m sales, b\u1ea1n c\u1ea7n x\u00e2y d\u1ef1ng th\u00f3i quen l\u00e0m vi\u1ec7c t\u00edch c\u1ef1c, ki\u00ean tr\u00ec v\u00e0 t\u1ea1o h\u1ee9ng kh\u1edfi trong c\u00f4ng vi\u1ec7c t\u1eebng ng\u00e0y.<\/p>\n

3.\u00a0Kh\u1ea3 n\u0103ng t\u00ecm hi\u1ec3u v\u00e0 t\u1ef1 v\u1eadn \u0111\u1ed9ng<\/strong>
\nB\u1eb1ng vi\u1ec7c c\u1eadp nh\u1eadt\u00a0c\u00f4ng ngh\u1ec7 v\u00e0 c\u00f4ng c\u1ee5 m\u1edbi h\u1ed7 tr\u1ee3 cho c\u00f4ng vi\u1ec7c, b\u1ea1n c\u00f2n c\u00f3 th\u1ec3 g\u1ee1 d\u1ea7n \u201cn\u00fat c\u1ed5 chai\u201d trong qu\u00e1 tr\u00ecnh l\u00e0m vi\u1ec7c. Th\u00eam n\u1eefa, h\u1ecdc c\u00e1ch qu\u1ea3n l\u00ed c\u00e1c trang m\u1ea1ng x\u00e3 h\u1ed9i nh\u01b0 Facebook, Twitter,\u2026 c\u0169ng l\u00e0 m\u1ed9t \u00fd t\u01b0\u1edfng kh\u00f4ng t\u1ed3i. T\u00ecm gi\u1ea3i ph\u00e1p m\u1edbi \u0111\u1ec3 t\u01b0\u01a1ng t\u00e1c kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3 c\u00f2n tuy\u1ec7t v\u1eddi h\u01a1n n\u1eefa.<\/p>\n

\"Gi\u1ea3i<\/p>\n

Gi\u1ea3i ph\u00e1p m\u1edbi cho vi\u1ec7c t\u01b0\u01a1ng t\u00e1c ch\u1ee7 \u0111\u1ed9ng v\u1edbi kh\u00e1ch h\u00e0ng<\/p>\n<\/div>\n

Vi\u1ec7c ham h\u1ecdc h\u1ecfi v\u00e0 lu\u00f4n t\u1ef1 v\u1eadn \u0111\u1ed9ng n\u00e0y s\u1ebd gi\u00fap b\u1ea1n ti\u1ebfn nh\u1eefng b\u01b0\u1edbc d\u00e0i trong c\u00f4ng vi\u1ec7c.<\/p>\n

4. Nghi\u00ean c\u1ee9u th\u00f3i quen mua h\u00e0ng<\/strong>
\nBi\u1ebft c\u00e1c th\u00f4ng tin c\u1ee7a c\u00f4ng ty kh\u00e1ch h\u00e0ng nh\u01b0: \u0111\u1ecba ch\u1ec9 website, l\u0129nh v\u1ef1c ho\u1ea1t \u0111\u1ed9ng, \u0111\u1ecbnh h\u01b0\u1edbng ph\u00e1t tri\u1ec3n\u2026 t\u1ea5t c\u1ea3 m\u1edbi ch\u1ec9 l\u00e0 b\u01b0\u1edbc kh\u1edfi \u0111\u1ea7u. \u0110\u1eebng lo, Internet s\u1ebd gi\u00fap b\u1ea1n c\u1ea3m th\u1ea5y d\u1ec5 d\u00e0ng h\u01a1n! Vi\u1ec7c c\u1ee7a b\u1ea1n l\u00e0 t\u1eadn d\u1ee5ng kho d\u1eef li\u1ec7u kh\u1ed5ng l\u1ed3 n\u00e0y \u0111\u1ec3 \u1ee9ng d\u1ee5ng v\u00e0o c\u00f4ng vi\u1ec7c c\u1ee7a m\u00ecnh.<\/p>\n

\"N\u1eafm<\/p>\n

N\u1eafm \u0111\u01b0\u1ee3c th\u00f3i quen mua h\u00e0ng l\u00e0 ch\u00eca kh\u00f3a th\u00e0nh c\u00f4ng c\u1ee7a m\u1ed7i doanh nghi\u1ec7p<\/p>\n<\/div>\n

B\u1eaft \u0111\u1ea7u t\u1eeb nh\u1eefng \u0111i\u1ec1u c\u01a1 b\u1ea3n nh\u01b0 s\u1eed d\u1ee5ng m\u1ea1ng x\u00e3 h\u1ed9i \u0111\u1ec3 gi\u00fap kh\u00e1ch h\u00e0ng hi\u1ec3u h\u01a1n v\u1ec1 th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a b\u1ea1n\u00a0hay s\u1eed d\u1ee5ng b\u00e1o c\u00e1o c\u1ee7a Google Analytics v\u1ec1 th\u1ed1ng k\u00ea c\u00e1c h\u00e0nh vi kh\u00e1ch h\u00e0ng; v\u00e0 m\u1ea1nh h\u01a1n n\u1eefa l\u00e0 s\u1eed d\u1ee5ng c\u00f4ng c\u1ee5 chat tr\u1ef1c tuy\u1ebfn \u0111\u1ec3 t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng ngay tr\u00ean website, \u0111\u1ec3 l\u1eafng nghe nh\u1eefng chia s\u1ebb c\u0169ng nh\u01b0 \u0111\u00e1p \u1ee9ng nh\u1eefng y\u00eau c\u1ea7u h\u1ed7 tr\u1ee3 tr\u1ef1c ti\u1ebfp t\u1eeb kh\u00e1ch h\u00e0ng.<\/p>\n

Nh\u1eefng n\u1ed7 l\u1ef1c n\u00e0y s\u1ebd gi\u00fap b\u1ea1n th\u1ef1c s\u1ef1 hi\u1ec3u th\u00f3i quen mua h\u00e0ng, ch\u1ee7 \u0111\u1ed9ng trong t\u01b0\u01a1ng t\u00e1c v\u00e0 hi\u1ec7u qu\u1ea3 khi x\u1eed l\u00fd c\u00e1c \u0111\u01a1n h\u00e0ng.<\/p>\n

5. K\u0129 n\u0103ng l\u1eafng nghe<\/strong>
\nM\u1ed9t trong nh\u1eefng c\u00e2u n\u00f3i y\u00eau th\u00edch nh\u1ea5t c\u1ee7a t\u00f4i v\u1ec1 sales \u0111\u1ebfn t\u1eeb Mark Suster- m\u1ed9t nh\u00e0 t\u01b0 b\u1ea3n n\u1ed5i ti\u1ebfng. \u00d4ng c\u1ea3nh b\u00e1o: \u201c \u0110\u1eebng bi\u1ebfn m\u00ecnh \u2013 m\u1ed9t saler tr\u1edf th\u00e0nh con c\u00e1 s\u1ea5u tham lam, \u0111\u00e3 kh\u00f4ng c\u00f3 tai, mi\u1ec7ng l\u1ea1i r\u1ed9ng v\u00e0 r\u1ea5t h\u00e1u \u0103n\u201d. B\u1eb1ng c\u00e1ch th\u1ef1c t\u00e2m l\u1eafng nghe, b\u1ea1n c\u00f3 th\u1ec3 hi\u1ec3u \u0111\u01b0\u1ee3c c\u1ea3m x\u00fac c\u0169ng nh\u01b0 nhu c\u1ea7u th\u1ef1c s\u1ef1 c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n

6. Kh\u1ea3 n\u0103ng \u201ct\u1eeb ch\u1ed1i\u201d<\/strong>
\nKh\u00e1ch h\u00e0ng lu\u00f4n \u0111\u1eb7t ra nh\u1eefng \u201cy\u00eau s\u00e1ch\u201d nh\u1eb1m t\u1ed1i \u0111a h\u00f3a l\u1ee3i \u00edch. L\u00e0 m\u1ed9t sales chuy\u00ean nghi\u1ec7p, kh\u1ea3 n\u0103ng t\u1eeb ch\u1ed1i ch\u00ednh l\u00e0 \u0111i\u1ec3m quan tr\u1ecdng nh\u1ea5t.<\/p>\n

Ph\u00e2n t\u00edch kh\u00e1ch h\u00e0ng th\u1eadt k\u1ef9, n\u1eafm \u0111\u01b0\u1ee3c m\u1ed1i quan t\u00e2m th\u1ef1c s\u1ef1 c\u1ee7a kh\u00e1ch h\u00e0ng, v\u00e0 b\u1ea1n ho\u00e0n to\u00e0n c\u00f3 th\u1ec3 t\u1ef1 tin t\u1eeb ch\u1ed1i nh\u1eefng \u201cy\u00eau s\u00e1ch\u201d n\u00e0y m\u1ed9t c\u00e1ch ch\u00ednh \u0111\u00e1ng.<\/p>\n

7. X\u00e2y d\u1ef1ng phong c\u00e1ch thuy\u1ebft tr\u00ecnh<\/strong>
\nC\u00e1c chuy\u00ean gia b\u00e1n h\u00e0ng ng\u00e0y nay c\u1ea7n ph\u1ea3i t\u1ea1o cho m\u00ecnh phong c\u00e1ch thuy\u1ebft tr\u00ecnh v\u1ec1 s\u1ea3n ph\u1ea7m, d\u1ecbch v\u1ee5 m\u1ed9t c\u00e1ch tho\u1ea3i m\u00e1i tr\u00ean c\u00e1c ph\u01b0\u01a1ng ti\u1ec7n truy\u1ec1n th\u00f4ng. C\u1ed1 g\u1eafng l\u00e0m cho b\u00e0i thuy\u1ebft tr\u00ecnh c\u1ee7a m\u00ecnh ng\u1eafn g\u1ecdn, \u0111\u01a1n gi\u1ea3n v\u00e0 hi\u1ec7u qu\u1ea3 b\u1eb1ng c\u00e1ch lo\u1ea1i b\u1ecf nh\u1eefng c\u00e2u ch\u1eef r\u01b0\u1eddm r\u00e0. \u0110i\u1ec1u n\u00e0y s\u1ebd l\u00e0m cho b\u1ea1n th\u1eadt s\u1ef1 chuy\u00ean nghi\u1ec7p v\u00e0 n\u1ed5i b\u1eadt! Th\u01b0\u1eddng xuy\u00ean th\u1ef1c h\u00e0nh v\u00e0 luy\u1ec7n t\u1eadp c\u0169ng l\u00e0 y\u1ebfu t\u1ed1 quan tr\u1ecdng gi\u00fap b\u1ea1n th\u00e0nh c\u00f4ng.<\/p>\n

\"V\u00ed<\/p>\n

V\u00ed d\u1ee5 tuy\u1ec7t v\u1eddi t\u1eeb Steve Jobs<\/p>\n<\/div>\n

8. T\u1ea1o l\u00f2ng tin n\u01a1i kh\u00e1ch h\u00e0ng<\/strong>
\nNgay t\u1eeb l\u1ea7n t\u01b0\u01a1ng t\u00e1c \u0111\u1ea7u ti\u00ean v\u1edbi kh\u00e1ch h\u00e0ng, b\u1ea1n c\u1ea7n ph\u1ea3i t\u1ea1o s\u1ef1 th\u00e2n m\u1eadt v\u00e0 tin t\u01b0\u1edfng \u0111\u1ec3 kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y tho\u1ea3i m\u00e1i m\u00e0 chia s\u1ebb v\u1edbi b\u1ea1n nhi\u1ec1u th\u00f4ng tin h\u01a1n v\u1ec1 m\u00ecnh. H\u00e3y b\u1eaft \u0111\u1ea7u b\u1eb1ng c\u00e1ch chia s\u1ebb ki\u1ebfn th\u1ee9c v\u1ec1 c\u00f4ng vi\u1ec7c kinh doanh v\u00e0 th\u1ec3 hi\u1ec7n cho h\u1ecd th\u1ea5y b\u1ea1n th\u1eadt s\u1ef1 quan t\u00e2m t\u1edbi vi\u1ec7c \u0111em l\u1ea1i nh\u1eefng s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 t\u1ed1t nh\u1ea5t cho c\u00f4ng ty c\u1ee7a h\u1ecd. Quan tr\u1ecdng h\u01a1n, \u0111\u1eebng h\u1ee9a su\u00f4ng, m\u1ed9t khi \u0111\u00e3 cam k\u1ebft v\u1edbi kh\u00e1ch h\u00e0ng, h\u00e3y th\u1ef1c hi\u1ec7n!<\/p>\n

9. T\u1eadn d\u1ee5ng t\u1ed1i \u0111a ngu\u1ed3n gi\u1edbi thi\u1ec7u referral<\/strong>
\nNgu\u1ed3n gi\u1edbi thi\u1ec7u th\u01b0\u1eddng l\u00e0 nh\u1eefng \u0111\u1ed1i t\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng nh\u1ea5t. Tuy nhi\u00ean, c\u00e1c chuy\u00ean gia sales th\u01b0\u1eddng t\u1ecf ra ng\u1ea1i khi h\u1ecfi k\u0129 th\u00f4ng tin v\u1ec1 \u0111\u1ed1i t\u01b0\u1ee3ng n\u00e0y. Ch\u1eb3ng c\u00f3 l\u00ed do g\u00ec khi\u1ebfn b\u1ea1n ph\u1ea3i ng\u1ea1i c\u1ea3. Thay v\u00e0o \u0111\u00f3, nh\u1eefng ng\u01b0\u1eddi gi\u1edbi thi\u1ec7u c\u1ea3m th\u1ea5y r\u1ea5t vui khi \u0111\u00e3 \u0111em kh\u00e1ch h\u00e0ng t\u1edbi cho b\u1ea1n. V\u00ec th\u1ebf, h\u00e3y t\u1eadn d\u1ee5ng c\u01a1 h\u1ed9i \u0111\u1ec3 cho kh\u00e1ch h\u00e0ng th\u1ea5y gi\u00e1 tr\u1ecb c\u1ee7a ngu\u1ed3n gi\u1edbi thi\u1ec7u b\u1eb1ng c\u00e1ch cung c\u1ea5p cho h\u1ecd nh\u1eefng d\u1ecbch v\u1ee5, s\u1ea3n ph\u1ea9m hay ch\u00ednh s\u00e1ch h\u1eadu m\u00e3i t\u1ed1t nh\u1ea5t.<\/p>\n

10. Ngh\u1ec7 thu\u1eadt d\u1eabn d\u1eaft c\u00e2u chuy\u1ec7n<\/strong>
\nV\u1edbi vai tr\u00f2 l\u00e0 m\u1ed9t sales b\u00e0i b\u1ea3n, b\u1ea1n c\u1ea7n v\u00e0 ph\u1ea3i x\u00e2y d\u1ef1ng \u0111\u01b0\u1ee3c cho m\u00ecnh phong c\u00e1ch d\u1eabn d\u1eaft c\u00e2u chuy\u1ec7n sao cho ph\u00f9 h\u1ee3p v\u1edbi nh\u1eefng \u0111\u1ed1i t\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng, t\u00ecnh hu\u1ed1ng kh\u00e1c nhau.<\/p>\n

\"H\u00e3y<\/p>\n

H\u00e3y k\u1ec3 m\u1ed9t c\u00e2u chuy\u1ec7n th\u1eadt gi\u00e1 tr\u1ecb<\/p>\n<\/div>\n

Nghi\u00ean c\u1ee9u \u0111\u00e3 ch\u1ec9 ra r\u1eb1ng, c\u1ea3m x\u00fac th\u01b0\u1eddng l\u1ea5n \u00e1t l\u00fd tr\u00ed khi ai \u0111\u00f3 \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh mua h\u00e0ng. M\u1ed9t \u00fd t\u01b0\u1edfng \u0111\u01a1n gi\u1ea3n c\u00f3 th\u1ec3 \u0111em l\u1ea1i hi\u1ec7u qu\u1ea3 t\u1ed1t h\u01a1n m\u1ed9t \u00fd t\u01b0\u1edfng tuy\u1ec7t v\u1eddi n\u1ebfu nh\u01b0 \u0111\u01b0\u1ee3c l\u1ed3ng gh\u00e9p v\u00e0o m\u1ed9t c\u00e2u chuy\u1ec7n h\u1ea5p d\u1eabn, \u0111i v\u00e0o l\u00f2ng ng\u01b0\u1eddi.<\/p>\n

11. K\u0129 n\u0103ng ch\u1ed1t sales<\/strong>
\nThu \u0111\u01b0\u1ee3c th\u1eafng l\u1ee3i trong t\u1eebng b\u01b0\u1edbc giao d\u1ecbch nh\u1ecf s\u1ebd \u0111em \u0111\u1ebfn cho b\u1ea1n m\u1ed9t h\u1ee3p \u0111\u1ed3ng th\u00e0nh c\u00f4ng. V\u00e0 m\u1ed9t khi kh\u00e1ch h\u00e0ng \u0111\u1ed3ng \u00fd, h\u00e3y d\u1eebng l\u1ea1i.<\/p>\n

12. Kh\u1ea3 n\u0103ng vi\u1ebft<\/strong>
\nNgo\u00e0i nh\u1eefng k\u0129 n\u0103ng k\u1ec3 tr\u00ean, m\u1ed9t \u0111\u1ea1i di\u1ec7n b\u00e1n h\u00e0ng chuy\u00ean nghi\u1ec7p c\u00f2n ph\u1ea3i bi\u1ebft c\u00e1ch truy\u1ec1n t\u1ea3i th\u00f4ng \u0111i\u1ec7p c\u1ee7a m\u00ecnh m\u1ed9t c\u00e1ch ng\u1eafn gon, \u00fd ngh\u0129a. \u0110\u1ed1i v\u1edbi c\u00e1c saler, vi\u1ebft email, \u0111\u1ec1 ngh\u1ecb thanh to\u00e1n, b\u00e0i blog l\u00e0 nh\u1eefng \u0111i\u1ec1u quen thu\u1ed9c b\u1ea1n ph\u1ea3i l\u00e0m th\u01b0\u1eddng xuy\u00ean h\u01a1n c\u1ea3. Ch\u00ednh v\u00ec th\u1ebf, h\u00e3y c\u1ea3i thi\u1ec7n k\u0129 n\u0103ng vi\u1ebft h\u00e0ng ng\u00e0y th\u00f4ng qua vi\u1ec7c \u0111\u1ecdc v\u00e0 vi\u1ebft nhi\u1ec1u h\u01a1n n\u1eefa.<\/p>\n

\u0110\u00e3 qua giai \u0111o\u1ea1n m\u00e0 m\u1ed9t sales c\u00f3 th\u1ec3 b\u00e1n \u0111\u01b0\u1ee3c nhi\u1ec1u h\u00e0ng ngay c\u1ea3 khi l\u00e0m vi\u1ec7c m\u1ed9t c\u00e1ch thi\u1ebfu chuy\u00ean nghi\u1ec7p. H\u00e3y lu\u00f4n h\u01b0\u1edbng t\u1edbi m\u1ee5c ti\u00eau tr\u1edf th\u00e0nh chuy\u00ean gia trong l\u0129nh v\u1ef1c n\u00e0y! N\u1ebfu \u0111\u00e1p \u1ee9ng nh\u1eefng ti\u00eau chu\u1ea9n tr\u00ean, ch\u1eafc ch\u1eafn c\u01a1 h\u1ed9i th\u00e0nh c\u00f4ng c\u1ee7a b\u1ea1n s\u1ebd r\u1ea5t cao! H\u00e3y chia s\u1ebb kinh nghi\u1ec7m c\u1ee7a m\u00ecnh v\u1edbi Masterskills \u1edf ph\u1ea7n b\u00ecnh lu\u1eadn ph\u00eda d\u01b0\u1edbi nh\u00e9.<\/p>\n

B\u00e0i li\u00ean quan: C\u1ea9m nang x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 th\u00e0nh c\u00f4ng v\u1edbi kh\u00e1ch h\u00e0ng<\/em><\/p>\n

Ngu\u1ed3n: Salesforce.com<\/em><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Trong khi th\u00f3i quen ti\u00eau d\u00f9ng \u0111\u00e3 th\u1ef1c s\u1ef1 thay \u0111\u1ed5i th\u00ec chi\u1ebfn l\u01b0\u1ee3c b\u00e1n h\u00e0ng l\u1ea1i ch\u1eadm ch\u1ea1p th\u00edch \u1ee9ng. C\u00e1c chuy\u00ean gia b\u00e1n h\u00e0ng c\u1ea7n ph\u1ea3i chi\u1ebfn \u0111\u1ea5u, t\u1eadn d\u1ee5ng th\u1eddi gian b\u1eb1ng c\u00e1ch \u0111\u00e1p \u1ee9ng t\u1eeb nh\u1eefng nguy\u00ean t\u1eafc c\u01a1 b\u1ea3n nh\u1ea5t. H\u00e3y xem nh\u1eefng k\u1ef9 n\u0103ng m\u00e0 Masterskills gi\u1edbi thi\u1ec7u d\u01b0\u1edbi \u0111\u00e2y \u0111\u00e3 thay \u0111\u1ed5i th\u1ebf n\u00e0o \u0111\u1ed1i v\u1edbi nh\u1eefng ng\u01b0\u1eddi l\u00e0m sales hi\u1ec7n nay nh\u00e9.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[456],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/51548"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=51548"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/51548\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=51548"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=51548"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=51548"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}