{"id":51558,"date":"2023-12-20T00:33:59","date_gmt":"2023-12-19T17:33:59","guid":{"rendered":"https:\/\/masterskills.org\/blog\/bon-buoc-de-mot-startup-ton-tai.html"},"modified":"2023-12-20T00:33:59","modified_gmt":"2023-12-19T17:33:59","slug":"bon-buoc-de-mot-startup-ton-tai","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/bon-buoc-de-mot-startup-ton-tai.html","title":{"rendered":"B\u1ed1n b\u01b0\u1edbc \u0111\u1ec3 m\u1ed9t Startup t\u1ed3n t\u1ea1i"},"content":{"rendered":"<div id=\"test\">\u201cVi\u1ec7c th\u00e0nh l\u1eadp m\u1ed9t c\u00f4ng ty ch\u01b0a bao gi\u1edd l\u00e0 d\u1ec5 v\u00e0 c\u0169ng ch\u01b0a bao gi\u1edd kh\u00f3 h\u01a1n th\u1ebf.\u201d \u2013 nh\u00e0 \u0111\u1ea7u t\u01b0 m\u1ea1o hi\u1ec3m David Lee chia s\u1ebb.<\/p>\n<p>Kh\u00e1ch h\u00e0ng l\u00e0 quan tr\u1ecdng, nh\u01b0ng kh\u00f4ng ph\u1ea3i t\u1ea5t c\u1ea3. N\u1ebfu b\u1ea1n l\u00e0 m\u1ed9t Startup, b\u1ea1n n\u00ean x\u00e1c \u0111\u1ecbnh r\u00f5 \u0111i\u1ec1u n\u00e0y. T\u1eadp trung to\u00e0n b\u1ed9 th\u1eddi gian v\u00e0 ngu\u1ed3n l\u1ef1c cho nh\u1eefng kh\u00e1ch h\u00e0ng m\u1ee5c ti\u00eau l\u00e0 c\u00e1ch kh\u00f4n ngoan \u0111\u1ec3 v\u1eadn h\u00e0nh doanh nghi\u1ec7p trong th\u1eddi gian \u0111\u1ea7u. \u0110\u1eebng n\u00e9m nh\u1eefng n\u1ed7 l\u1ef1c c\u1ee7a m\u00ecnh th\u00e0nh s\u1ef1 li\u1ec1u l\u0129nh trong l\u0129nh v\u1ef1c ho\u1ea1t \u0111\u1ed9ng, h\u00e3y bi\u1ebfn n\u00f3 th\u00e0nh s\u1ef1 ph\u00e1t tri\u1ec3n cho m\u1ed9t m\u00f4 h\u00ecnh c\u00f3 ti\u1ec1m n\u0103ng m\u1edf r\u1ed9ng.<\/p>\n<div id=\"attachment_2951\" style=\"width: 670px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-2951 size-full\" src=\"https:\/\/masterskills.org\/blog\/wp-content\/uploads\/\/12\/fishing-l.png\" alt=\"X\u00e1c \u0111\u1ecbnh kh\u00e1ch h\u00e0ng m\u1ee5c ti\u00eau v\u00e0 t\u1eadp trung m\u1ecdi n\u1ed7 l\u1ef1c c\u1ee7a b\u1ea1n\" width=\"660\" height=\"250\" title=\"fishing-l\"><\/p>\n<p class=\"wp-caption-text\">X\u00e1c \u0111\u1ecbnh kh\u00e1ch h\u00e0ng m\u1ee5c ti\u00eau v\u00e0 t\u1eadp trung m\u1ecdi n\u1ed7 l\u1ef1c c\u1ee7a b\u1ea1n<\/p>\n<\/div>\n<p>B\u1ed1n b\u01b0\u1edbc m\u00e0 Masterskills chia s\u1ebb d\u01b0\u1edbi \u0111\u00e2y s\u1ebd l\u00e0 b\u00ed k\u00edp \u0111\u1ec3 doanh nghi\u1ec7p c\u1ee7a b\u1ea1n v\u1eefng b\u01b0\u1edbc qua giai \u0111o\u1ea1n kh\u00f3 kh\u0103n n\u00e0y:<\/p>\n<p><strong>1. X\u00e1c \u0111\u1ecbnh v\u00e0 ph\u00e2n t\u00edch d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng<\/strong><br \/>\nM\u1ed7i c\u00f4ng ty c\u1ea7n hi\u1ec3u vai tr\u00f2 c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ed1i v\u1edbi vi\u1ec7c x\u00e1c \u0111\u1ecbnh c\u00e1c tham s\u1ed1 b\u00e1n h\u00e0ng, bao g\u1ed3m kh\u1ea3 n\u0103ng sinh l\u1eddi, chi ph\u00ed ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng v\u00e0 gi\u00e1 tr\u1ecb tr\u1ecdn \u0111\u1eddi c\u1ee7a kh\u00e1ch h\u00e0ng. M\u1eb7c d\u00f9 th\u00f4ng tin n\u00e0y th\u01b0\u1eddng \u0111\u01b0\u1ee3c chia nh\u1ecf th\u00e0nh nhi\u1ec1u ho\u1ea1t \u0111\u1ed9ng\/ch\u1ee9c n\u0103ng kh\u00e1c nhau trong m\u1ed9t c\u00f4ng ty, nh\u01b0ng ch\u00fang r\u1ea5t c\u1ea7n \u0111\u01b0\u1ee3c \u0111\u1eb7t c\u00f9ng nhau \u0111\u1ec3 t\u1ea1o n\u00ean m\u1ed9t ng\u00f4n ng\u1eef chung v\u1ec1 gi\u00e1 tr\u1ecb c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ed1i v\u1edbi c\u00e1c ho\u1ea1t \u0111\u1ed9ng.<\/p>\n<p><strong>2. K\u1ebft n\u1ed1i v\u1edbi nh\u1eefng v\u1ecb tr\u00ed tuy\u1ebfn \u0111\u1ea7u<\/strong><br \/>\nNh\u1eefng ng\u01b0\u1eddi \u1edf v\u1ecb tr\u00ed tuy\u1ebfn \u0111\u1ea7u c\u00f3 hi\u1ec3u bi\u1ebft t\u1ed1t nh\u1ea5t v\u1ec1 c\u00e1c h\u00e0nh vi c\u1ee7a kh\u00e1ch h\u00e0ng, b\u1edfi hi\u1ec3u bi\u1ebft n\u00e0y li\u00ean quan \u0111\u1ebfn c\u00e1c chi ph\u00ed b\u00e1n h\u00e0ng v\u00e0 n\u00ean \u0111\u01b0\u1ee3c xem x\u00e9t khi \u0111\u00e1nh gi\u00e1 c\u00e1c d\u1eef li\u1ec7u thu \u0111\u01b0\u1ee3c. Ch\u00fang c\u00f3 th\u1ec3 cho bi\u1ebft g\u00ec v\u1ec1 c\u00e1c \u0111\u00f3ng g\u00f3p l\u1ee3i nhu\u1eadn v\u00e0 phi l\u1ee3i nhu\u1eadn c\u1ee7a kh\u00e1ch h\u00e0ng? \u0110i\u1ec1u g\u00ec kh\u00e1c c\u00f3 th\u1ec3 chi ph\u1ed1i c\u00e1c chi ph\u00ed ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng trong m\u1ed9t ph\u00e2n kh\u00fac? Nh\u1eefng ki\u1ebfn ngh\u1ecb cho thay \u0111\u1ed5i c\u01a1 c\u1ea5u t\u1ed5 ch\u1ee9c?<\/p>\n<p><strong>3. X\u00e1c \u0111\u1ecbnh ai l\u00e0 ng\u01b0\u1eddi th\u1ef1c s\u1ef1 \u0111em l\u1ea1i l\u1ee3i nhu\u1eadn<\/strong><br \/>\nKhi hi\u1ec3u h\u01a1n v\u1ec1 kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh, b\u1ea1n s\u1ebd c\u00f3 c\u00e1c \u0111\u1ecbnh h\u01b0\u1edbng v\u1ec1 nh\u1eefng thay \u0111\u1ed5i trong c\u00e1ch \u0111\u00e1nh gi\u00e1 hi\u1ec7u qu\u1ea3 b\u00e1n h\u00e0ng, \u0111\u00e1nh gi\u00e1 th\u00e0nh t\u00edch, c\u00e1c \u0111\u1ed9ng c\u01a1, ph\u00e2n b\u1ed5 ngu\u1ed3n l\u1ef1c, c\u00e1c ph\u01b0\u01a1ng ti\u1ec7n truy\u1ec1n th\u00f4ng v\u00e0 \u0111\u00f4i khi c\u1ea3 ph\u01b0\u01a1ng ph\u00e1p \u201cc\u1ed9ng-b\u1eb1ng-tr\u1eeb\u201d, ngh\u0129a l\u00e0 qu\u00e1 tr\u00ecnh n\u00e2ng cao hi\u1ec7u su\u1ea5t b\u1eb1ng c\u00e1ch kh\u00f4ng giao d\u1ecbch m\u1ed9t s\u1ed1 nh\u00f3m kh\u00e1ch h\u00e0ng nh\u1ea5t \u0111\u1ecbnh. V\u00ed d\u1ee5, c\u00e1c chi ph\u00ed ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 c\u1ef1c k\u1ef3 kh\u00e1c nhau gi\u1eefa c\u00e1c \u0111\u1ea1i l\u00fd b\u00e1n h\u00e0ng. M\u1ed9t s\u1ed1 kh\u00e1ch h\u00e0ng \u0111\u00f2i h\u1ecfi nhi\u1ec1u cu\u1ed9c g\u1ecdi h\u01a1n, m\u1ed9t s\u1ed1 kh\u00e1ch h\u00e0ng ch\u1ec9 \u0111\u1eb7t m\u1ed9t v\u00e0i \u0111\u01a1n h\u00e0ng nh\u01b0ng v\u1edbi l\u01b0\u1ee3ng l\u1edbn tr\u00ean m\u1ed7i \u0111\u01a1n, v\u00e0 s\u1ed1 kh\u00e1c c\u00f3 th\u1ec3 mua m\u1ed9t t\u1ed5ng s\u1ed1 h\u00e0ng h\u00f3a l\u1edbn b\u1eb1ng nhi\u1ec1u \u0111\u01a1n h\u00e0ng nh\u1ecf. S\u1ef1 kh\u00e1c bi\u1ec7t n\u00e0y \u1ea3nh h\u01b0\u1edfng r\u1ea5t l\u1edbn \u0111\u1ebfn vi\u1ec7c giao h\u00e0ng v\u00e0 c\u00e1c y\u1ebfu t\u1ed1 chi ph\u00ed ph\u1ee5c v\u1ee5 kh\u00e1c.<\/p>\n<p>Nh\u1eefng ng\u01b0\u1eddi b\u00e1n h\u00e0ng c\u00f3 th\u1ec3 l\u00e0 l\u1ea1c quan ki\u00ean nh\u1eabn trong c\u00e1c cu\u1ed9c g\u1ecdi c\u1ee7a h\u1ecd, th\u01b0\u1eddng th\u1eeba nh\u1eadn r\u1eb1ng \u201cCh\u1eafc h\u1eb3n ph\u1ea3i c\u00f3 m\u1ed9t m\u00f3n h\u1eddi \u0111\u00e2u \u0111\u00f3 ngo\u00e0i kia\u201d. Nh\u01b0ng khi bi\u1ebft kh\u00e1ch h\u00e0ng n\u00e0o th\u1ef1c s\u1ef1 mang l\u1ea1i l\u1ee3i nhu\u1eadn, b\u1ea1n c\u00f3 th\u1ec3 l\u00e0m r\u00f5 t\u1ef7 l\u1ec7 gi\u00e1 tr\u1ecb g\u1eafn v\u1edbi m\u1ed9t chi\u1ebfn l\u01b0\u1ee3c v\u00e0 t\u1eeb \u0111\u00f3 x\u00e1c \u0111\u1ecbnh c\u00e1c ngu\u1ed3n l\u1ef1c ph\u00f9 h\u1ee3p.<\/p>\n<p><strong>4. Truy\u1ec1n t\u1ea3i c\u00e1c ti\u00eau chu\u1ea9n c\u1ee7a b\u1ea1n<\/strong><br \/>\nC\u00e1c thay \u0111\u1ed5i ti\u1ec1m n\u0103ng l\u00e0 minh ch\u1ee9ng r\u1eb1ng vi\u1ec7c truy\u1ec1n t\u1ea3i l\u00e0 c\u1ea7n thi\u1ebft. C\u00e1c nh\u00e0 l\u00e3nh \u0111\u1ea1o ph\u1ea3i b\u1ecf th\u1eddi gian v\u00e0 c\u00f4ng s\u1ee9c \u0111\u1ec3 th\u1ea3o lu\u1eadn v\u1ec1 c\u01a1 s\u1edf l\u00fd lu\u1eadn v\u00e0 m\u1ee5c ti\u00eau c\u1ee7a h\u1ecd trong kinh doanh. Tr\u00ean th\u1ef1c t\u1ebf, h\u1ea7u h\u1ebft c\u00e1c c\u00f4ng ty kh\u00f4ng coi tr\u1ecdng vi\u1ec7c ch\u1ecdn l\u1ecdc kh\u00e1ch h\u00e0ng cho \u0111\u1ebfn khi m\u1ecdi chuy\u1ec7n tr\u1edf n\u00ean t\u1ed3i t\u1ec7. Tuy nhi\u00ean, truy\u1ec1n t\u1ea3i c\u00e1c ti\u00eau chu\u1ea9n kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 g\u00f3p ph\u1ea7n th\u00fac \u0111\u1ea9y qu\u00e1 tr\u00ecnh \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh trong hi\u1ec7n t\u1ea1i v\u00e0 mang l\u1ea1i l\u1ee3i nhu\u1eadn l\u1edbn h\u01a1n trong t\u01b0\u01a1ng lai.<\/p>\n<p>Th\u1ecb tr\u01b0\u1eddng kh\u00f4ng c\u00f3 tr\u00e1ch nhi\u1ec7m th\u00f4ng b\u00e1o cho b\u1ea1n hay nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng c\u1ee7a b\u1ea1n c\u00f3 sai s\u00f3t hay kh\u00f4ng. Tr\u00e1ch nhi\u1ec7m c\u1ee7a b\u1ea1n trong vai tr\u00f2 m\u1ed9t doanh nghi\u1ec7p l\u00e0 c\u1ea7n suy ngh\u0129 th\u1ea5u \u0111\u00e1o v\u00e0 l\u00e0m r\u00f5 c\u00e1c ti\u00eau chu\u1ea9n ch\u1ecdn l\u1ecdc kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh. Khi \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n \u0111\u00fang, n\u00f3 c\u00f3 th\u1ec3 cung c\u1ea5p m\u1ed9t m\u00f4 h\u00ecnh b\u00e1n h\u00e0ng hi\u1ec7u qu\u1ea3, c\u00e1c ngu\u1ed3n l\u1ef1c t\u1eadp trung v\u00e0 thi\u1ebft l\u1eadp m\u1ed9t ti\u1ebfn tr\u00ecnh li\u00ean t\u1ee5c c\u00f3 th\u1ec3 tr\u01b0\u1eddng t\u1ed3n v\u00e0\u00a0\u0111\u1ed1i m\u1eb7t v\u1edbi c\u00e1c thay \u0111\u1ed5i t\u1ea5t y\u1ebfu c\u1ee7a th\u1ecb tr\u01b0\u1eddng.<\/p>\n<p>B\u00e0i li\u00ean quan: <em>S\u00e1u ch\u1ec9 d\u1eabn Marketing chuy\u00ean nghi\u1ec7p cho Startup<\/em><\/p>\n<p style=\"text-align: right\">Ngu\u1ed3n:<em> entrepreneur.com<\/em><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Kh\u00e1ch h\u00e0ng l\u00e0 quan tr\u1ecdng, nh\u01b0ng kh\u00f4ng ph\u1ea3i t\u1ea5t c\u1ea3. N\u1ebfu b\u1ea1n l\u00e0 m\u1ed9t Startup, b\u1ea1n n\u00ean x\u00e1c \u0111\u1ecbnh r\u00f5 \u0111i\u1ec1u n\u00e0y. T\u1eadp trung to\u00e0n b\u1ed9 th\u1eddi gian v\u00e0 ngu\u1ed3n l\u1ef1c cho nh\u1eefng kh\u00e1ch h\u00e0ng m\u1ee5c ti\u00eau l\u00e0 c\u00e1ch kh\u00f4n ngoan \u0111\u1ec3 v\u1eadn h\u00e0nh doanh nghi\u1ec7p trong th\u1eddi gian \u0111\u1ea7u. \u0110\u1eebng n\u00e9m nh\u1eefng n\u1ed7 l\u1ef1c c\u1ee7a m\u00ecnh th\u00e0nh s\u1ef1 li\u1ec1u l\u0129nh trong l\u0129nh v\u1ef1c ho\u1ea1t \u0111\u1ed9ng, h\u00e3y bi\u1ebfn n\u00f3 th\u00e0nh s\u1ef1 ph\u00e1t tri\u1ec3n cho m\u1ed9t m\u00f4 h\u00ecnh c\u00f3 ti\u1ec1m n\u0103ng m\u1edf r\u1ed9ng.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[456],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/51558"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=51558"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/51558\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=51558"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=51558"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=51558"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}