{"id":51565,"date":"2023-12-20T00:36:38","date_gmt":"2023-12-19T17:36:38","guid":{"rendered":"https:\/\/masterskills.org\/blog\/gui-tin-nhan-tu-dong-de-cham-soc-va-duy-tri-ket-voi-voi-khach-hang.html"},"modified":"2023-12-20T00:36:38","modified_gmt":"2023-12-19T17:36:38","slug":"gui-tin-nhan-tu-dong-de-cham-soc-va-duy-tri-ket-voi-voi-khach-hang","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/gui-tin-nhan-tu-dong-de-cham-soc-va-duy-tri-ket-voi-voi-khach-hang.html","title":{"rendered":"G\u1eedi tin nh\u1eafn t\u1ef1 \u0111\u1ed9ng \u0111\u1ec3 ch\u0103m s\u00f3c v\u00e0 duy tr\u00ec k\u1ebft v\u1edbi v\u1edbi kh\u00e1ch h\u00e0ng"},"content":{"rendered":"
\n

G\u1eedi tin ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1ef1 \u0111\u1ed9ng\u00a0(CSKH) \u0111\u00e3 tr\u1edf th\u00e0nh m\u1ed9t c\u00f4ng c\u1ee5 quan tr\u1ecdng gi\u00fap doanh nghi\u1ec7p cung c\u1ea5p d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3 h\u01a1n, ti\u1ebft ki\u1ec7m chi ph\u00ed, v\u00e0 n\u00e2ng cao tr\u1ea3i nghi\u1ec7m c\u1ee7a ng\u01b0\u1eddi d\u00f9ng. T\u00ecm hi\u1ec3u nh\u1eefng kh\u00eda c\u1ea1nh quan tr\u1ecdng c\u1ee7a g\u1eedi tin nh\u1eafn t\u1ef1 \u0111\u1ed9ng, t\u1eeb l\u1ee3i \u00edch v\u00e0 \u1ee9ng d\u1ee5ng th\u1ef1c t\u1ebf \u0111\u1ebfn c\u00e1c quy t\u1eafc v\u00e0 ti\u00eau chu\u1ea9n quan tr\u1ecdng c\u1ea7n tu\u00e2n th\u1ee7.<\/span><\/p>\n

G\u1eedi tin ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1ef1 \u0111\u1ed9ng<\/b> l\u00e0 g\u00ec?<\/b><\/h2>\n

G\u1eedi tin nh\u1eafn t\u1ef1 \u0111\u1ed9ng l\u00e0 vi\u1ec7c s\u1eed d\u1ee5ng c\u00e1c h\u1ec7 th\u1ed1ng v\u00e0 c\u00f4ng ngh\u1ec7 t\u1ef1 \u0111\u1ed9ng \u0111\u1ec3 g\u1eedi th\u00f4ng \u0111i\u1ec7p ho\u1eb7c th\u00f4ng tin \u0111\u1ebfn kh\u00e1ch h\u00e0ng ho\u1eb7c ng\u01b0\u1eddi d\u00f9ng m\u00e0 kh\u00f4ng c\u1ea7n s\u1ef1 can thi\u1ec7p tr\u1ef1c ti\u1ebfp t\u1eeb con ng\u01b0\u1eddi. \u0110i\u1ec1u n\u00e0y th\u01b0\u1eddng th\u1ef1c hi\u1ec7n th\u00f4ng qua c\u00e1c h\u1ec7 th\u1ed1ng t\u1ef1 \u0111\u1ed9ng ho\u1eb7c ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd m\u1ed1i quan h\u1ec7 kh\u00e1ch h\u00e0ng (CRM).<\/span><\/p>\n

\"G\u1eedi<\/p>\n

G\u1eedi tin ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1ef1 \u0111\u1ed9ng l\u00e0 g\u00ec?<\/p>\n<\/div>\n

C\u00e1c \u1ee9ng d\u1ee5ng th\u1ef1c t\u1ebf c\u1ee7a g\u1eedi tin nh\u1eafn t\u1ef1 \u0111\u1ed9ng<\/b><\/h2>\n

Nh\u1eefng \u1ee9ng d\u1ee5ng th\u1ef1c t\u1ebf c\u1ee7a g\u1eedi tin nh\u1eafn t\u1ef1 \u0111\u1ed9ng gi\u00fap ti\u1ebft ki\u1ec7m th\u1eddi gian v\u00e0 t\u00e0i nguy\u00ean, c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 gi\u1ea3m kh\u1ea3 n\u0103ng ph\u00e1t sinh sai s\u00f3t trong qu\u00e1 tr\u00ecnh ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng. C\u00e1c \u1ee9ng d\u1ee5ng th\u1ef1c t\u1ebf c\u1ee7a g\u1eedi tin nh\u1eafn t\u1ef1 \u0111\u1ed9ng bao g\u1ed3m:<\/span><\/p>\n

Tin nh\u1eafn remarketing ho\u1eb7c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng: <\/b>C\u00e1c doanh nghi\u1ec7p c\u00f3 th\u1ec3 g\u1eedi tin nh\u1eafn t\u1ef1 \u0111\u1ed9ng h\u1ecfi th\u0103m tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng, c\u00e1c th\u00f4ng b\u00e1o v\u1ec1 c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh marketing, hay \u01b0u \u0111\u00e3i d\u00e0nh ri\u00eang cho kh\u00e1ch h\u00e0ng c\u0169, th\u00f4ng \u0111i\u1ec7p tri \u00e2n hay ch\u00fac m\u1eebng kh\u00e1ch h\u00e0ng trong c\u00e1c d\u1ecbp l\u1ec5, t\u1ebft, sinh nh\u1eadt\u2026<\/span><\/p>\n

\"G\u1eedi<\/p>\n

G\u1eedi tin nh\u1eafn t\u1ef1 \u0111\u1ed9ng h\u1ed7 tr\u1ee3 doanh nghi\u1ec7p remarketing, CSKH, h\u1ed7 tr\u1ee3 k\u1ef9 thu\u1eadt,\u2026<\/p>\n<\/div>\n

H\u1ed7 tr\u1ee3 k\u1ef9 thu\u1eadt v\u00e0 c\u00f4ng ngh\u1ec7: <\/b>C\u00e1c doanh nghi\u1ec7p c\u00f3 th\u1ec3 g\u1eedi tin nh\u1eafn hay email gi\u1ea3i quy\u1ebft c\u00e1c c\u00e2u h\u1ecfi th\u01b0\u1eddng g\u1eb7p v\u1ec1 k\u1ef9 thu\u1eadt, g\u1eedi h\u01b0\u1edbng d\u1eabn c\u00e0i \u0111\u1eb7t ho\u1eb7c c\u1eadp nh\u1eadt ph\u1ea7n m\u1ec1m, tips s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m\/ d\u1ecbch v\u1ee5 hi\u1ec7u qu\u1ea3, hay g\u1eedi c\u1ea3nh b\u00e1o v\u1ec1 l\u1ecbch tr\u00ecnh b\u1ea3o tr\u00ec h\u1ec7 th\u1ed1ng ho\u1eb7c thi\u1ebft b\u1ecb t\u1ef1 \u0111\u1ed9ng.<\/span><\/p>\n

Th\u00f4ng b\u00e1o giao h\u00e0ng: <\/b>M\u1ed9t c\u1eeda h\u00e0ng tr\u1ef1c tuy\u1ebfn c\u00f3 th\u1ec3 g\u1eedi tin nh\u1eafn t\u1ef1 \u0111\u1ed9ng ho\u1eb7c email cho kh\u00e1ch h\u00e0ng tr\u01b0\u1edbc khi giao h\u00e0ng kho\u1ea3ng 1-2 ti\u1ebfng \u0111\u1ec3 kh\u00e1ch h\u00e0ng s\u1eafp x\u1ebfp th\u1eddi gian nh\u1eadn h\u00e0ng. Th\u00eam v\u00e0o \u0111\u00f3, th\u00f4ng b\u00e1o tr\u01b0\u1edbc khi g\u1eedi h\u00e0ng c\u0169ng l\u00e0 bi\u1ec7n ph\u00e1p \u0111\u1ec3 ng\u0103n ch\u1eb7n c\u00e1c b\u00ean l\u1eeba \u0111\u1ea3o g\u1eedi h\u00e0ng gi\u1ea3 cho kh\u00e1ch h\u00e0ng.<\/span><\/p>\n

C\u1ea3nh b\u00e1o b\u1ea3o tr\u00ec, hay n\u00e2ng c\u1ea5p s\u1ea3n ph\u1ea9m, ho\u1eb7c d\u1ecbch v\u1ee5:<\/b> C\u00e1c c\u00f4ng ty c\u00f3 th\u1ec3 t\u1ef1 \u0111\u1ed9ng th\u00f4ng b\u00e1o cho kh\u00e1ch h\u00e0ng v\u1ec1 l\u1ecbch b\u1ea3o tr\u00ec, c\u1eadp nh\u1eadt ph\u1ea7n m\u1ec1m, ho\u1eb7c thay th\u1ebf s\u1ea3n ph\u1ea9m\u2026 \u0111\u1ec3 kh\u00e1ch h\u00e0ng c\u00f3 s\u1ef1 chu\u1ea9n b\u1ecb cho c\u00e1c t\u00ecnh hu\u1ed1ng, tr\u00e1nh g\u00e2y gi\u00e1n \u0111o\u1ea1n tr\u1ea3i nghi\u1ec7m s\u1eed d\u1ee5ng c\u1ee7a kh\u00e1ch h\u00e0ng. \u0110i\u1ec1u n\u00e0y gi\u00fap t\u0103ng tr\u1ea3i nghi\u1ec7m v\u00e0 s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng<\/span><\/p>\n

X\u00e1c nh\u1eadn giao d\u1ecbch v\u00e0 thanh to\u00e1n: <\/b>H\u1ec7 th\u1ed1ng thanh to\u00e1n t\u1ef1 \u0111\u1ed9ng c\u00f3 th\u1ec3 g\u1eedi email ho\u1eb7c tin nh\u1eafn ng\u1eafn sau khi giao d\u1ecbch ho\u00e0n t\u1ea5t \u0111\u1ec3 x\u00e1c nh\u1eadn \u0111\u01a1n h\u00e0ng v\u00e0 thanh to\u00e1n \u0111\u00e3 \u0111\u01b0\u1ee3c ch\u1ea5p nh\u1eadn.<\/span><\/p>\n

G\u1eedi tin nh\u1eafn t\u1ef1 \u0111\u1ed9ng gi\u00fap ti\u1ebft ki\u1ec7m th\u1eddi gian v\u00e0 ngu\u1ed3n l\u1ef1c c\u1ee7a doanh nghi\u1ec7p, \u0111\u1ed3ng th\u1eddi gi\u00fap t\u0103ng hi\u1ec7u qu\u1ea3 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng, h\u01b0\u1edbng t\u1edbi chuy\u1ec3n \u0111\u1ed5i kh\u00e1ch h\u00e0ng th\u00e0nh kh\u00e1ch h\u00e0ng trung th\u00e0nh.\u00a0 Tuy nhi\u00ean, c\u1ea7n \u0111\u1ea3m b\u1ea3o r\u1eb1ng c\u00e1c th\u00f4ng \u0111i\u1ec7p n\u00e0y \u0111\u01b0\u1ee3c c\u00e1 nh\u00e2n h\u00f3a ph\u00f9 h\u1ee3p v\u1edbi nhu c\u1ea7u c\u1ee5 th\u1ec3 c\u1ee7a t\u1eebng kh\u00e1ch h\u00e0ng \u0111\u1ec3 kh\u00e1ch h\u00e0ng kh\u00f4ng c\u1ea3m th\u1ea5y b\u1ecb l\u00e0m phi\u1ec1n.\u00a0<\/span><\/p>\n

L\u1ee3i \u00edch c\u1ee7a g\u1eedi tin nh\u1eafn t\u1ef1 \u0111\u1ed9ng<\/b><\/h2>\n

Vi\u1ec7c g\u1eedi tin nh\u1eafn t\u1ef1 \u0111\u1ed9ng \u0111em l\u1ea1i cho doanh nghi\u1ec7p nhi\u1ec1u l\u1ee3i \u00edch nh\u01b0:<\/span><\/p>\n

Gi\u1ea3m chi ph\u00ed h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng: <\/b>Theo b\u00e1o c\u00e1o Gartner (), c\u00e1c doanh nghi\u1ec7p tri\u1ec3n khai g\u1eedi tin nh\u1eafn t\u1ef1 \u0111\u1ed9ng ph\u1ee5c v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111\u00e3 th\u1ea5y chi ph\u00ed h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng gi\u1ea3m t\u1edbi 70% so v\u1edbi vi\u1ec7c s\u1eed d\u1ee5ng nh\u00e2n s\u1ef1 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng theo c\u00e1ch truy\u1ec1n th\u1ed1ng.<\/span><\/p>\n

C\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng:<\/b> Theo Forrester () cho th\u1ea5y 70% kh\u00e1ch h\u00e0ng n\u00f3i r\u1eb1ng d\u1ecbch v\u1ee5 g\u1eedi tin nh\u1eafn t\u1ef1 \u0111\u1ed9ng CSKH \u0111\u00e3 c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng t\u1ed5ng th\u1ec3 c\u1ee7a h\u1ecd.<\/span><\/p>\n

Doanh thu t\u0103ng: <\/b>C\u00e1c doanh nghi\u1ec7p tri\u1ec3n khai g\u1eedi tin nh\u1eafn t\u1ef1 \u0111\u1ed9ng CSKH \u0111\u00e3 th\u1ea5y doanh thu t\u0103ng l\u00ean t\u1edbi 5% (Theo McKinsey, ).<\/span><\/p>\n

C\u1ea3i thi\u1ec7n kh\u1ea3 n\u0103ng gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng: <\/b>60% doanh nghi\u1ec7p n\u00f3i r\u1eb1ng d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1ef1 \u0111\u1ed9ng \u0111\u00e3 gi\u00fap h\u1ecd c\u1ea3i thi\u1ec7n kh\u1ea3 n\u0103ng gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng (Theo Zendesk, 2021).<\/span><\/p>\n

C\u00e1ch g\u1eedi tin nh\u1eafn t\u1ef1 \u0111\u1ed9ng \u0111\u1ea3m b\u1ea3o quy t\u1eafc v\u00e0 ti\u00eau chu\u1ea9n<\/b><\/h2>\n

Khi tri\u1ec3n khai g\u1eedi tin nh\u1eafn t\u1ef1 \u0111\u1ed9ng, c\u1ea7n tu\u00e2n th\u1ee7 m\u1ed9t s\u1ed1 quy t\u1eafc v\u00e0 ti\u00eau chu\u1ea9n quan tr\u1ecdng \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o t\u00ednh chuy\u00ean nghi\u1ec7p, t\u00ednh c\u00e1 nh\u00e2n h\u00f3a v\u00e0 tu\u00e2n th\u1ee7 quy \u0111\u1ecbnh v\u1ec1 quy\u1ec1n ri\u00eang t\u01b0 v\u00e0 b\u1ea3o m\u1eadt. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 quy t\u1eafc v\u00e0 ti\u00eau chu\u1ea9n quan tr\u1ecdng:<\/span><\/p>\n

B\u1ea3o v\u1ec7 quy\u1ec1n ri\u00eang t\u01b0: <\/b>Tu\u00e2n th\u1ee7 v\u1edbi c\u00e1c quy \u0111\u1ecbnh b\u1ea3o v\u1ec7 quy\u1ec1n ri\u00eang t\u01b0 nh\u01b0 GDPR (General Data Protection Regulation) \u1edf ch\u00e2u \u00c2u ho\u1eb7c c\u00e1c quy \u0111\u1ecbnh t\u01b0\u01a1ng t\u1ef1 \u1edf c\u00e1c n\u01b0\u1edbc kh\u00e1c. B\u1ea3o v\u1ec7 d\u1eef li\u1ec7u c\u00e1 nh\u00e2n c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 kh\u00f4ng s\u1eed d\u1ee5ng th\u00f4ng tin c\u00e1 nh\u00e2n cho m\u1ee5c \u0111\u00edch kh\u00e1c ngo\u00e0i CSKH.<\/span><\/p>\n

\"G\u1eedi<\/p>\n

G\u1eedi tin nh\u1eafn t\u1ef1 \u0111\u1ed9ng c\u1ea7n \u0111\u1ea3m b\u1ea3o quy\u1ec1n ri\u00eang t\u01b0, t\u00ednh c\u00e1 nh\u00e2n h\u00f3a,\u2026 ph\u00f9 h\u1ee3p v\u1edbi kh\u00e1ch h\u00e0ng<\/p>\n<\/div>\n

T\u00ednh c\u00e1 nh\u00e2n h\u00f3a: <\/b>T\u00f9y ch\u1ec9nh th\u00f4ng \u0111i\u1ec7p \u0111\u1ec3 ph\u00f9 h\u1ee3p v\u1edbi nhu c\u1ea7u v\u00e0 l\u1ecbch s\u1eed giao d\u1ecbch c\u1ee7a t\u1eebng kh\u00e1ch h\u00e0ng.<\/span><\/p>\n

T\u1ef1 \u0111\u1ed9ng tr\u1ea3 l\u1eddi theo quy \u0111\u1ecbnh: <\/b>C\u00e1c tin CSKH t\u1ef1 \u0111\u1ed9ng c\u1ea7n tu\u00e2n th\u1ee7 v\u1edbi c\u00e1c quy t\u1eafc v\u00e0 quy \u0111\u1ecbnh c\u1ee7a ng\u00e0nh c\u00f4ng nghi\u1ec7p, bao g\u1ed3m c\u00e1c ng\u00e0nh c\u00f3 quy t\u1eafc nghi\u00eam ng\u1eb7t nh\u01b0 ng\u00e2n h\u00e0ng, y t\u1ebf v\u00e0 ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe.<\/span><\/p>\n

Th\u00f4ng tin li\u00ean h\u1ec7: <\/b>\u0110\u01b0a ra th\u00f4ng tin li\u00ean h\u1ec7 doanh nghi\u1ec7p r\u00f5 r\u00e0ng, bao g\u1ed3m \u0111\u1ecba ch\u1ec9 email ho\u1eb7c s\u1ed1 \u0111i\u1ec7n tho\u1ea1i \u0111\u1ec3 ng\u01b0\u1eddi nh\u1eadn c\u00f3 th\u1ec3 li\u00ean h\u1ec7 l\u1ea1i d\u1ec5 d\u00e0ng.<\/span><\/p>\n

Ki\u1ec3m tra v\u00e0 s\u1eeda l\u1ed7i: <\/b>Th\u1ef1c hi\u1ec7n ki\u1ec3m tra c\u1ea9n th\u1eadn tr\u01b0\u1edbc khi g\u1eedi th\u00f4ng \u0111i\u1ec7p \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o \u0111\u1ed9 tin c\u1eady v\u00e0 \u0111\u1ecbnh d\u1ea1ng ch\u00ednh x\u00e1c. C\u00f3 k\u1ebf ho\u1ea1ch d\u1ef1 ph\u00f2ng \u0111\u1ec3 s\u1eeda l\u1ed7i n\u1ebfu x\u1ea3y ra v\u1ea5n \u0111\u1ec1 trong qu\u00e1 tr\u00ecnh g\u1eedi tin nh\u1eafn t\u1ef1 \u0111\u1ed9ng.<\/span><\/p>\n

Ch\u1ea5t l\u01b0\u1ee3ng n\u1ed9i dung: <\/b>\u0110\u1ea3m b\u1ea3o r\u1eb1ng n\u1ed9i dung c\u1ee7a th\u00f4ng \u0111i\u1ec7p CSKH t\u1ef1 \u0111\u1ed9ng l\u00e0 ch\u00ednh x\u00e1c, h\u1eefu \u00edch v\u00e0 kh\u00f4ng g\u00e2y nh\u1ea7m l\u1eabn cho ng\u01b0\u1eddi nh\u1eadn. Tr\u00e1nh s\u1eed d\u1ee5ng ng\u00f4n ng\u1eef ho\u1eb7c h\u00e0nh \u0111\u1ed9ng c\u00f3 th\u1ec3 g\u00e2y th\u1ea5t v\u1ecdng ho\u1eb7c g\u00e2y hi\u1ec3u l\u1ea7m cho kh\u00e1ch h\u00e0ng.<\/span><\/p>\n

T\u1ea1o l\u1ecbch tr\u00ecnh: <\/b>G\u1eedi tin nh\u1eafn t\u1ef1 \u0111\u1ed9ng theo l\u1ecbch tr\u00ecnh h\u1ee3p l\u00fd, kh\u00f4ng qu\u00e1 t\u1ea7n su\u1ea5t v\u00e0 kh\u00f4ng g\u00e2y phi\u1ec1n h\u00e0 cho kh\u00e1ch h\u00e0ng.<\/span><\/p>\n

L\u01b0u tr\u1eef v\u00e0 theo d\u00f5i:<\/b> L\u01b0u tr\u1eef th\u00f4ng \u0111i\u1ec7p CSKH v\u00e0 d\u1eef li\u1ec7u li\u00ean quan trong kho\u1ea3ng th\u1eddi gian c\u1ea7n thi\u1ebft \u0111\u1ec3 theo d\u00f5i v\u00e0 \u0111\u00e1nh gi\u00e1 hi\u1ec7u su\u1ea5t c\u1ee7a th\u00f4ng \u0111i\u1ec7p CSKH t\u1ef1 \u0111\u1ed9ng v\u00e0 \u0111i\u1ec1u ch\u1ec9nh d\u1ef1a tr\u00ean ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng.<\/span><\/p>\n

C\u00e1c quy t\u1eafc v\u00e0 ti\u00eau chu\u1ea9n n\u00e0y gi\u00fap \u0111\u1ea3m b\u1ea3o r\u1eb1ng g\u1eedi tin nh\u1eafn t\u1ef1 \u0111\u1ed9ng \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n m\u1ed9t c\u00e1ch chuy\u00ean nghi\u1ec7p, \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 tu\u00e2n th\u1ee7 c\u00e1c quy \u0111\u1ecbnh v\u1ec1 quy\u1ec1n ri\u00eang t\u01b0 v\u00e0 b\u1ea3o m\u1eadt d\u1eef li\u1ec7u.<\/span><\/p>\n

G\u1eedi tin nh\u1eafn CSKH t\u1ef1 \u0111\u1ed9ng ngay tr\u00ean Masterskills<\/strong><\/h2>\n

Hi\u1ec7n nay, Masterskills \u0111ang ph\u00e1t tri\u1ec3n t\u00ednh n\u0103ng Chi\u1ebfn D\u1ecbch, c\u00f3 kh\u1ea3 n\u0103ng g\u1eedi tin remarketing hay CSKH \u0111\u1ebfn c\u1ea3 t\u1ec7p kh\u00e1ch h\u00e0ng, theo th\u1eddi gian \u0111\u00e3 c\u00e0i \u0111\u1eb7t tr\u01b0\u1edbc.<\/span><\/p>\n

M\u1ed9t s\u1ed1 v\u00ed d\u1ee5 v\u1ec1 \u1ee9ng d\u1ee5ng t\u00ednh n\u0103ng Chi\u1ebfn D\u1ecbch:<\/span><\/p>\n

    \n
  • CSKH trong th\u00e1ng sinh nh\u1eadt: b\u1ea1n c\u00f3 th\u1ec3 l\u1ecdc t\u1ec7p kh\u00e1ch sinh nh\u1eadt th\u00e1ng 10, v\u00e0 ch\u1ec9 c\u1ea7n v\u00e0i c\u00fa nh\u1ea5p chu\u1ed9t, b\u1ea1n c\u00f3 th\u1ec3 g\u1eedi tin nh\u1eafn \u01b0u \u0111\u00e3i d\u00e0nh cho kh\u00e1ch h\u00e0ng c\u0169 trong th\u00e1ng sinh nh\u1eadt \u0111\u1ebfn c\u1ea3 t\u1ec7p kh\u00e1ch h\u00e0ng.\u00a0<\/span><\/li>\n
  • CSKH sau khi mua h\u00e0ng: V\u00ed d\u1ee5 b\u1ea1n b\u00e1n m\u1ef9 ph\u1ea9m, b\u1ea1n c\u00f3 th\u1ec3 l\u1ecdc kh\u00e1ch h\u00e0ng mua m\u1ef9 ph\u1ea9m ng\u00e0y 02\/10\/, sau \u0111\u00f3 t\u1ea1o chi\u1ebfn d\u1ecbch ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng theo th\u1eddi gian. V\u00ed d\u1ee5, c\u00e0i \u0111\u1eb7t l\u1ecbch 1 tu\u1ea7n sau t\u1ef1 \u0111\u1ed9ng g\u1eedi tin nh\u1eafn h\u1ecfi th\u0103m kh\u00e1ch h\u00e0ng v\u1ec1 t\u00ecnh h\u00ecnh s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m, 1 th\u00e1ng sau mua (kho\u1ea3ng th\u1eddi gian chu\u1ea9n b\u1ecb d\u00f9ng h\u1ebft) th\u00ec t\u1ef1 \u0111\u1ed9ng g\u1eedi tin nh\u1eafn h\u1ecfi th\u0103m, k\u00e8m c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh \u01b0u \u0111\u00e3i v\u00e0 c\u00e1c s\u1ea3n ph\u1ea9m li\u00ean quan \u0111\u1ec3 upsell hay cross sell\u2026<\/span><\/li>\n<\/ul>\n

    S\u1eed d\u1ee5ng Masterskills, b\u1ea1n c\u00f3 th\u1ec3 l\u1ecdc kh\u00e1ch h\u00e0ng theo c\u00e1c \u0111i\u1ec1u ki\u1ec7n kh\u00e1c nhau nh\u01b0 gi\u1edbi t\u00ednh, \u0111\u1ed9 tu\u1ed5i, th\u1eddi gian mua, th\u1eddi gian sinh nh\u1eadt, s\u1ea3n ph\u1ea9m\/ d\u1ecbch v\u1ee5 \u0111\u00e3 mua\u2026 \u0111\u1ec3 t\u1ea1o th\u00e0nh c\u00e1c \u201ct\u1ec7p kh\u00e1ch h\u00e0ng\u201d (hay ph\u00e2n kh\u00fac kh\u00e1ch h\u00e0ng) kh\u00e1c nhau. Sau \u0111\u00f3, b\u1ea1n c\u00f3 th\u1ec3 c\u00e0i \u0111\u1eb7t Chi\u1ebfn d\u1ecbch CSKH v\u1edbi t\u1eebng t\u1ec7p kh\u00e1ch h\u00e0ng. \u0110i\u1ec1u n\u00e0y gi\u00fap duy tr\u00ec k\u1ebft n\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch t\u1ef1 \u0111\u1ed9ng, ti\u1ebft ki\u1ec7m th\u1eddi gian v\u00e0 c\u00f4ng s\u1ee9c trong khi \u0111em l\u1ea1i hi\u1ec7u qu\u1ea3 chuy\u1ec3n \u0111\u1ed5i cao.<\/span><\/p>\n

    Hi\u1ec7n t\u1ea1i t\u00ednh n\u0103ng Chi\u1ebfn D\u1ecbch c\u1ee7a Masterskills \u0111ang trong giai \u0111o\u1ea1n ho\u00e0n thi\u1ec7n, v\u00e0 d\u1ef1 ki\u1ebfn s\u1ebd ra m\u1eaft v\u00e0o cu\u1ed1i n\u0103m . N\u1ebfu b\u1ea1n c\u00f3 th\u1eafc m\u1eafc v\u1ec1 t\u00ednh n\u0103ng m\u1edbi, h\u00e3y li\u00ean h\u1ec7 Masterskills ngay qua:<\/span><\/p>\n

      \n
    • Chat tr\u00ean website: <\/span>Masterskills.com.vn<\/span><\/li>\n
    • Email: [email\u00a0protected]<\/span><\/li>\n
    • Hotline: 02473.021.368<\/span><\/li>\n<\/ul>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

      G\u1eedi tin ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1ef1 \u0111\u1ed9ng\u00a0(CSKH) \u0111\u00e3 tr\u1edf th\u00e0nh m\u1ed9t c\u00f4ng c\u1ee5 quan tr\u1ecdng gi\u00fap doanh nghi\u1ec7p cung c\u1ea5p d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3 h\u01a1n, ti\u1ebft ki\u1ec7m chi ph\u00ed, v\u00e0 n\u00e2ng cao tr\u1ea3i nghi\u1ec7m c\u1ee7a ng\u01b0\u1eddi d\u00f9ng. T\u00ecm hi\u1ec3u nh\u1eefng kh\u00eda c\u1ea1nh quan tr\u1ecdng c\u1ee7a g\u1eedi tin nh\u1eafn t\u1ef1 \u0111\u1ed9ng, t\u1eeb l\u1ee3i \u00edch v\u00e0 \u1ee9ng d\u1ee5ng th\u1ef1c t\u1ebf \u0111\u1ebfn c\u00e1c quy t\u1eafc v\u00e0 ti\u00eau chu\u1ea9n quan tr\u1ecdng c\u1ea7n tu\u00e2n th\u1ee7.<\/span><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[219],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/51565"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=51565"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/51565\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=51565"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=51565"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=51565"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}