{"id":51601,"date":"2023-12-20T00:42:43","date_gmt":"2023-12-19T17:42:43","guid":{"rendered":"https:\/\/masterskills.org\/blog\/cac-thoi-diem-thu-thap-thong-tin-khach-hang-ly-tuong-nhat.html"},"modified":"2023-12-20T00:42:43","modified_gmt":"2023-12-19T17:42:43","slug":"cac-thoi-diem-thu-thap-thong-tin-khach-hang-ly-tuong-nhat","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/cac-thoi-diem-thu-thap-thong-tin-khach-hang-ly-tuong-nhat.html","title":{"rendered":"C\u00e1c th\u1eddi \u0111i\u1ec3m thu th\u1eadp th\u00f4ng tin kh\u00e1ch h\u00e0ng l\u00fd t\u01b0\u1edfng nh\u1ea5t"},"content":{"rendered":"
\n

Th\u1eddi \u0111i\u1ec3m thu th\u1eadp th\u00f4ng tin kh\u00e1ch h\u00e0ng kh\u00f4ng ch\u1ec9 \u0111\u01a1n thu\u1ea7n t\u1ea1o c\u01a1 h\u1ed9i thu th\u1eadp d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng, m\u00e0 vi\u1ec7c l\u1ef1a ch\u1ecdn th\u1eddi \u0111i\u1ec3m ph\u00f9 h\u1ee3p c\u00f2n \u1ea3nh h\u01b0\u1edfng tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng, v\u00e0 g\u00f3p ph\u1ea7n x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 gi\u1eefa doanh nghi\u1ec7p v\u00e0 kh\u00e1ch h\u00e0ng. V\u1eady doanh nghi\u1ec7p n\u00ean ti\u1ebfn h\u00e0nh thu th\u1eadp th\u00f4ng tin kh\u00e1ch h\u00e0ng v\u00e0o nh\u1eefng th\u1eddi \u0111i\u1ec3m n\u00e0o, v\u00e0 d\u00f9ng c\u00e1ch th\u1ee9c n\u00e0o?\u00a0<\/span><\/p>\n

C\u00e1ch thu th\u1eadp th\u00f4ng tin kh\u00e1ch h\u00e0ng<\/b><\/h2>\n

Thu th\u1eadp th\u00f4ng tin kh\u00e1ch h\u00e0ng l\u00e0 qu\u00e1 tr\u00ecnh c\u1ef1c k\u1ef3 quan tr\u1ecdng \u0111\u1ec3 hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 kh\u00e1ch h\u00e0ng, nhu c\u1ea7u c\u1ee7a h\u1ecd v\u00e0 t\u1ea1o ra m\u1ed9t tr\u1ea3i nghi\u1ec7m t\u1ed1t h\u01a1n. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 c\u00e1c c\u00e1ch thu th\u1eadp th\u00f4ng tin kh\u00e1ch h\u00e0ng ph\u1ed5 bi\u1ebfn:<\/span><\/p>\n

Tr\u1ef1c ti\u1ebfp t\u1eeb kh\u00e1ch h\u00e0ng<\/b><\/h3>\n

D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 c\u00e1ch th\u1ee9c c\u1ee5 th\u1ec3 \u0111\u1ec3 thu th\u1eadp th\u00f4ng tin tr\u1ef1c ti\u1ebfp t\u1eeb kh\u00e1ch h\u00e0ng:<\/span><\/p>\n

Kh\u1ea3o s\u00e1t kh\u00e1ch h\u00e0ng: <\/b>T\u1ea1o c\u00e1c m\u1eabu thu th\u1eadp th\u00f4ng tin kh\u00e1ch h\u00e0ng kh\u1ea3o s\u00e1t tr\u1ef1c tuy\u1ebfn ho\u1eb7c in \u1ea5n \u0111\u1ec3 thu th\u1eadp \u00fd ki\u1ebfn, ph\u1ea3n h\u1ed3i, v\u00e0 th\u00f4ng tin t\u1eeb kh\u00e1ch h\u00e0ng. S\u1eed d\u1ee5ng c\u00e1c n\u1ec1n t\u1ea3ng kh\u1ea3o s\u00e1t tr\u1ef1c tuy\u1ebfn nh\u01b0 Google Forms, SurveyMonkey ho\u1eb7c Typeform \u0111\u1ec3 d\u1ec5 d\u00e0ng t\u1ea1o v\u00e0 ph\u00e2n t\u00edch k\u1ebft qu\u1ea3 kh\u1ea3o s\u00e1t.<\/span><\/p>\n

G\u1eb7p g\u1ee1 tr\u1ef1c ti\u1ebfp:<\/b> T\u1ed5 ch\u1ee9c c\u00e1c bu\u1ed5i h\u1ecdp, t\u1ecda \u0111\u00e0m, ho\u1eb7c cu\u1ed9c tr\u00f2 chuy\u1ec7n tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng \u0111\u1ec3 l\u1eafng nghe \u00fd ki\u1ebfn, nh\u1eadn ph\u1ea3n h\u1ed3i v\u00e0 hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 mong mu\u1ed1n c\u1ee7a kh\u00e1ch h\u00e0ng.<\/span><\/p>\n

\"C\u00e1c<\/p>\n

C\u00e1c c\u00e1ch thu th\u1eadp th\u00f4ng tin kh\u00e1ch h\u00e0ng ph\u1ed5 bi\u1ebfn<\/p>\n<\/div>\n

Li\u00ean h\u1ec7 qua \u0111i\u1ec7n tho\u1ea1i: <\/b>G\u1ecdi \u0111i\u1ec7n tr\u1ef1c ti\u1ebfp \u0111\u1ebfn kh\u00e1ch h\u00e0ng \u0111\u1ec3 t\u01b0\u01a1ng t\u00e1c v\u00e0 thu th\u1eadp th\u00f4ng tin. \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 th\u1ef1c hi\u1ec7n th\u00f4ng qua c\u00e1c cu\u1ed9c g\u1ecdi c\u00e1 nh\u00e2n ho\u1eb7c c\u00e1c cu\u1ed9c g\u1ecdi kh\u1ea3o s\u00e1t ng\u1eafn \u0111\u1ec3 ki\u1ec3m tra v\u1ec1 tr\u1ea3i nghi\u1ec7m s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5.<\/span><\/p>\n

T\u1eeb c\u00e1c ngu\u1ed3n thu th\u1eadp t\u1ef1 \u0111\u1ed9ng<\/b><\/h3>\n

D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 c\u00e1ch \u0111\u1ec3 doanh nghi\u1ec7p b\u1ea1n c\u00f3 th\u1ec3 t\u1ef1 \u0111\u1ed9ng th\u1eddi \u0111i\u1ec3m thu th\u1eadp th\u00f4ng tin kh\u00e1ch h\u00e0ng:<\/span><\/p>\n

Theo d\u00f5i h\u00e0nh vi tr\u1ef1c tuy\u1ebfn:<\/b><\/p>\n

    \n
  • S\u1eed d\u1ee5ng c\u00e1c c\u00f4ng c\u1ee5 theo d\u00f5i nh\u01b0 Google Analytics \u0111\u1ec3 ph\u00e2n t\u00edch h\u00e0nh vi c\u1ee7a kh\u00e1ch h\u00e0ng tr\u00ean trang web c\u1ee7a b\u1ea1n. B\u1ea1n c\u00f3 th\u1ec3 theo d\u00f5i c\u00e1c th\u00f4ng tin nh\u01b0 trang web h\u1ecd truy c\u1eadp, th\u1eddi gian tr\u00f4i qua tr\u00ean trang web, s\u1ea3n ph\u1ea9m h\u1ecd xem, v\u00e0 c\u00e1c h\u00e0nh \u0111\u1ed9ng kh\u00e1c.<\/span><\/li>\n<\/ul>\n

    Ph\u00e2n t\u00edch d\u1eef li\u1ec7u h\u1ec7 th\u1ed1ng (CRM):<\/b><\/p>\n

      \n
    • S\u1eed d\u1ee5ng h\u1ec7 th\u1ed1ng CRM \u0111\u1ec3 t\u1ef1 \u0111\u1ed9ng ghi l\u1ea1i th\u00f4ng tin v\u1ec1 mua s\u1eafm, li\u00ean h\u1ec7 v\u00e0 t\u01b0\u01a1ng t\u00e1c c\u1ee7a kh\u00e1ch h\u00e0ng. CRM cho ph\u00e9p b\u1ea1n theo d\u00f5i th\u00f4ng tin nh\u01b0 l\u1ecbch s\u1eed mua h\u00e0ng, y\u00eau c\u1ea7u h\u1ed7 tr\u1ee3, ph\u1ea3n h\u1ed3i t\u1eeb kh\u00e1ch h\u00e0ng, v\u00e0 nhi\u1ec1u th\u00f4ng tin kh\u00e1c.<\/span><\/li>\n
    • T\u00edch h\u1ee3p c\u00e1c d\u1eef li\u1ec7u t\u1eeb c\u00e1c ngu\u1ed3n kh\u00e1c nhau (email, live chat, website, h\u1ec7 th\u1ed1ng mua s\u1eafm, m\u1ea1ng x\u00e3 h\u1ed9i,\u2026) v\u00e0o h\u1ec7 th\u1ed1ng CRM \u0111\u1ec3 c\u00f3 c\u00e1i nh\u00ecn to\u00e0n di\u1ec7n v\u1ec1 kh\u00e1ch h\u00e0ng v\u00e0 t\u1ea1o ra c\u00e1c chi\u1ebfn l\u01b0\u1ee3c linh ho\u1ea1t h\u01a1n.<\/span><\/li>\n<\/ul>\n

      Xem th\u00eam:<\/em><\/strong><\/p>\n

      Thu th\u1eadp th\u00f4ng tin kh\u00e1ch h\u00e0ng t\u1ef1 \u0111\u1ed9ng c\u00f9ng Masterskills<\/em><\/strong><\/p>\n

      Thu th\u1eadp th\u00f4ng tin kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng qua Landing Page<\/em><\/strong><\/p>\n

      C\u00e1c th\u1eddi \u0111i\u1ec3m thu th\u1eadp th\u00f4ng tin kh\u00e1ch h\u00e0ng<\/b><\/h2>\n

      Th\u1eddi \u0111i\u1ec3m thu th\u1eadp th\u00f4ng tin t\u1eeb kh\u00e1ch h\u00e0ng r\u1ea5t quan tr\u1ecdng, n\u00f3 c\u00f3 th\u1ec3 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 t\u00ednh hi\u1ec7u qu\u1ea3 c\u1ee7a vi\u1ec7c thu th\u1eadp th\u00f4ng tin. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 th\u1eddi \u0111i\u1ec3m quan tr\u1ecdng v\u00e0 ph\u00f9 h\u1ee3p \u0111\u1ec3 th\u1eddi \u0111i\u1ec3m thu th\u1eadp th\u00f4ng tin kh\u00e1ch h\u00e0ng:<\/span><\/p>\n

      Th\u1eddi \u0111i\u1ec3m thu th\u1eadp th\u00f4ng tin kh\u00e1ch h\u00e0ng: Khi m\u1edbi thi\u1ebft l\u1eadp quan h\u1ec7<\/b><\/h3>\n

      \u0110\u1ec3 thi\u1ebft l\u1eadp m\u1ed1i quan h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng, b\u1ea1n c\u00f3 th\u1ec3 b\u1eaft \u0111\u1ea7u thu th\u1eadp th\u00f4ng tin \u1edf c\u00e1c th\u1eddi \u0111i\u1ec3m sau:<\/span><\/p>\n

      \u0110\u0103ng k\u00fd t\u00e0i kho\u1ea3n: <\/b>Khi kh\u00e1ch h\u00e0ng quy\u1ebft \u0111\u1ecbnh \u0111\u0103ng k\u00fd t\u00e0i kho\u1ea3n tr\u00ean trang web ho\u1eb7c \u1ee9ng d\u1ee5ng c\u1ee7a b\u1ea1n, b\u1ea1n c\u00f3 th\u1ec3 y\u00eau c\u1ea7u kh\u00e1ch h\u00e0ng cung c\u1ea5p th\u00f4ng tin chi ti\u1ebft h\u01a1n. B\u1ea1n c\u00f3 th\u1ec3 y\u00eau c\u1ea7u th\u00f4ng tin nh\u01b0 ng\u00e0y sinh, s\u1edf th\u00edch, gi\u1edbi t\u00ednh, \u0111\u1ecba ch\u1ec9, v\u00e0 c\u00e1c th\u00f4ng tin kh\u00e1c gi\u00fap b\u1ea1n hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 mong mu\u1ed1n, m\u1ed1i quan t\u00e2m c\u1ee7a h\u1ecd. Th\u1eddi \u0111i\u1ec3m thu th\u1eadp th\u00f4ng tin kh\u00e1ch h\u00e0ng n\u00e0y ph\u00f9 h\u1ee3p khi b\u1ea1n ho\u1ea1t \u0111\u1ed9ng trong c\u00e1c l\u0129nh v\u1ef1c nh\u01b0 th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed, ho\u1eb7c cung c\u1ea5p c\u00e1c ph\u1ea7n m\u1ec1m d\u1ecbch v\u1ee5, ph\u1ea7n m\u1ec1m SaaS\u2026 Vi\u1ec7c x\u00e2y d\u1ef1ng th\u00f4ng tin c\u00e1 nh\u00e2n v\u00e0 s\u1edf th\u00edch c\u1ee7a kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 gi\u00fap t\u1ea1o ra tr\u1ea3i nghi\u1ec7m c\u00e1 nh\u00e2n h\u00f3a v\u00e0 t\u1ed1i \u01b0u h\u00f3a giao di\u1ec7n d\u00e0nh cho h\u1ecd.<\/span><\/p>\n

      \"\u0110\u0103ng<\/p>\n

      \u0110\u0103ng k\u00fd t\u00e0i kho\u1ea3n ho\u1eb7c mua h\u00e0ng l\u1ea7n \u0111\u1ea7u ti\u00ean l\u00e0 th\u1eddi \u0111i\u1ec3m thu th\u1eadp th\u00f4ng tin kh\u00e1ch h\u00e0ng th\u00edch h\u1ee3p<\/p>\n<\/div>\n

      T\u1ea1i th\u1eddi \u0111i\u1ec3m mua h\u00e0ng \u0111\u1ea7u ti\u00ean: <\/b>Trong l\u0129nh v\u1ef1c b\u00e1n l\u1ebb, th\u00f4ng tin t\u1eeb vi\u1ec7c mua h\u00e0ng \u0111\u1ea7u ti\u00ean c\u00f3 th\u1ec3 cung c\u1ea5p nhi\u1ec1u th\u00f4ng tin qu\u00fd gi\u00e1 \u0111\u1ec3 hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 kh\u00e1ch h\u00e0ng v\u00e0 t\u1ea1o ra c\u00e1c chi\u1ebfn l\u01b0\u1ee3c t\u01b0\u01a1ng t\u00e1c ph\u00f9 h\u1ee3p sau n\u00e0y. Khi kh\u00e1ch h\u00e0ng th\u1ef1c hi\u1ec7n giao d\u1ecbch mua h\u00e0ng \u0111\u1ea7u ti\u00ean, h\u00e3y l\u01b0u l\u1ea1i th\u00f4ng tin c\u01a1 b\u1ea3n nh\u01b0 t\u00ean, \u0111\u1ecba ch\u1ec9 giao h\u00e0ng, th\u00f4ng tin thanh to\u00e1n, s\u1ea3n ph\u1ea9m kh\u00e1ch h\u00e0ng \u0111\u00e3 mua,\u2026<\/span><\/p>\n

      Th\u1eddi \u0111i\u1ec3m thu th\u1eadp th\u00f4ng tin kh\u00e1ch h\u00e0ng: Khi c\u00f3 t\u01b0\u01a1ng t\u00e1c ti\u1ebfp x\u00fac<\/b><\/h3>\n

      Vi\u1ec7c thu th\u1eadp th\u00f4ng tin t\u1eeb kh\u00e1ch h\u00e0ng sau m\u1ed7i t\u01b0\u01a1ng t\u00e1c ti\u1ebfp x\u00fac c\u00f3 th\u1ec3 gi\u00fap b\u1ea1n duy tr\u00ec v\u00e0 c\u1ea3i thi\u1ec7n m\u1ed1i quan h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng:<\/span><\/p>\n

      Sau m\u1ed7i giao d\u1ecbch: <\/b>M\u1ed7i khi kh\u00e1ch h\u00e0ng th\u1ef1c hi\u1ec7n giao d\u1ecbch mua h\u00e0ng, \u0111\u1eb7t d\u1ecbch v\u1ee5 ho\u1eb7c s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m, h\u00e3y c\u1eadp nh\u1eadt th\u00f4ng tin v\u1ec1 giao d\u1ecbch n\u00e0y. \u0110i\u1ec1u n\u00e0y bao g\u1ed3m vi\u1ec7c ghi nh\u1eadn s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 h\u1ecd \u0111\u00e3 mua, s\u1ed1 l\u01b0\u1ee3ng, gi\u00e1 tr\u1ecb giao d\u1ecbch v\u00e0 b\u1ea5t k\u1ef3 th\u00f4ng tin n\u00e0o kh\u00e1c li\u00ean quan. \u0110i\u1ec1u n\u00e0y gi\u00fap b\u1ea1n hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 h\u00e0nh vi mua s\u1eafm v\u00e0 t\u1ea1o c\u01a1 h\u1ed9i \u0111\u1ec3 cung c\u1ea5p c\u00e1c s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5 li\u00ean quan h\u01a1n trong t\u01b0\u01a1ng lai.\u00a0<\/span><\/p>\n

      Sau m\u1ed9t th\u1eddi gian mua h\u00e0ng: <\/b>H\u00e3y t\u1eadn d\u1ee5ng c\u01a1 h\u1ed9i \u0111\u1ec3 y\u00eau c\u1ea7u ph\u1ea3n h\u1ed3i t\u1eeb kh\u00e1ch h\u00e0ng. G\u1eedi m\u1ed9t cu\u1ed9c kh\u1ea3o s\u00e1t ho\u1eb7c email \u0111\u1ec3 h\u1ecfi v\u1ec1 tr\u1ea3i nghi\u1ec7m c\u1ee7a h\u1ecd v\u00e0 nh\u1eefng \u0111i\u1ec1u h\u1ecd c\u00f3 th\u1ec3 mong mu\u1ed1n c\u1ea3i thi\u1ec7n. Ph\u1ea3n h\u1ed3i t\u1eeb kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 cung c\u1ea5p th\u00f4ng tin qu\u00fd b\u00e1u \u0111\u1ec3 b\u1ea1n \u0111i\u1ec1u ch\u1ec9nh v\u00e0 t\u1ed1i \u01b0u h\u00f3a tr\u1ea3i nghi\u1ec7m mua s\u1eafm, \u0111\u1ed3ng th\u1eddi t\u1ea1o s\u1ef1 th\u1ea5u hi\u1ec3u v\u00e0 t\u00f4n tr\u1ecdng gi\u1eefa b\u1ea1n v\u00e0 kh\u00e1ch h\u00e0ng.<\/span><\/p>\n

      \"Khi<\/p>\n

      Khi c\u00f3 t\u01b0\u01a1ng t\u00e1c ti\u1ebfp x\u00fac l\u00e0 th\u1eddi \u0111i\u1ec3m thu th\u1eadp th\u00f4ng tin kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3, t\u1ea1o s\u1ef1 g\u1eafn b\u00f3<\/p>\n<\/div>\n

      Khi tham gia ch\u01b0\u01a1ng tr\u00ecnh khuy\u1ebfn m\u00e3i: <\/b>Khi kh\u00e1ch h\u00e0ng tham gia c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh khuy\u1ebfn m\u00e3i, gi\u1ea3m gi\u00e1 ho\u1eb7c c\u00e1c s\u1ef1 ki\u1ec7n t\u01b0\u01a1ng t\u1ef1, \u0111\u00e2y l\u00e0 c\u01a1 h\u1ed9i t\u1ed1t \u0111\u1ec3 b\u1ea1n thu th\u1eadp th\u00f4ng tin b\u1ed5 sung. B\u1ea1n c\u00f3 th\u1ec3 h\u1ecfi v\u1ec1 l\u00fd do h\u1ecd quan t\u00e2m \u0111\u1ebfn ch\u01b0\u01a1ng tr\u00ecnh, s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 li\u00ean quan, v\u00e0 th\u00f4ng tin v\u1ec1 c\u1ea3m nh\u1eadn, suy ngh\u0129 c\u1ee7a h\u1ecd sau ch\u01b0\u01a1ng tr\u00ecnh \u0111\u00f3.<\/span><\/p>\n

      Th\u1eddi \u0111i\u1ec3m thu th\u1eadp th\u00f4ng tin kh\u00e1ch h\u00e0ng: Khi c\u1ea7n c\u1eadp nh\u1eadt th\u00f4ng tin<\/b><\/h3>\n

      M\u1ecdi thay \u0111\u1ed5i v\u1ec1 th\u00f4ng tin li\u00ean h\u1ec7, \u0111\u1ecba ch\u1ec9 giao h\u00e0ng, th\u00f4ng tin thanh to\u00e1n, nhu c\u1ea7u v\u00e0 s\u1edf th\u00edch c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ec1u c\u00f3 \u00fd ngh\u0129a quan tr\u1ecdng. T\u1ea1i nh\u1eefng th\u1eddi \u0111i\u1ec3m nh\u01b0 n\u00e0y, vi\u1ec7c thu th\u1eadp th\u00f4ng tin m\u1edbi ho\u1eb7c c\u1eadp nh\u1eadt th\u00f4ng tin \u0111\u00e3 c\u00f3 gi\u00fap b\u1ea1n duy tr\u00ec s\u1ef1 ch\u00ednh x\u00e1c v\u00e0 t\u1ed1i \u01b0u h\u00f3a t\u01b0\u01a1ng t\u00e1c c\u1ee7a m\u00ecnh.<\/span><\/p>\n

      H\u00e3y thi\u1ebft l\u1eadp m\u1ed9t l\u1ecbch tr\u00ecnh \u0111\u1ecbnh k\u1ef3 \u0111\u1ec3 g\u1eedi email ho\u1eb7c th\u00f4ng b\u00e1o nh\u1eafc nh\u1edf kh\u00e1ch h\u00e0ng c\u1eadp nh\u1eadt th\u00f4ng tin c\u1ee7a h\u1ecd.\u00a0<\/span><\/p>\n

      Vi\u1ec7c c\u1eadp nh\u1eadt th\u00f4ng tin khi c\u00f3 thay \u0111\u1ed5i \u0111\u1ea3m b\u1ea3o r\u1eb1ng b\u1ea1n kh\u00f4ng m\u1ea5t k\u1ebft n\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng v\u00e0 c\u00f3 kh\u1ea3 n\u0103ng t\u01b0\u01a1ng t\u00e1c d\u1ef1a tr\u00ean th\u00f4ng tin m\u1edbi nh\u1ea5t. \u0110i\u1ec1u n\u00e0y kh\u00f4ng ch\u1ec9 gi\u00fap b\u1ea1n tr\u00e1nh sai s\u00f3t trong vi\u1ec7c g\u1eedi s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 hay th\u00f4ng tin, m\u00e0 c\u00f2n cho ph\u00e9p b\u1ea1n hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 ph\u1ea3n h\u1ed3i v\u00e0 h\u00e0nh vi c\u1ee7a kh\u00e1ch h\u00e0ng.<\/span><\/p>\n

      Trong th\u1ebf gi\u1edbi kinh doanh \u0111\u1ea7y c\u1ea1nh tranh v\u00e0 thay \u0111\u1ed5i nhanh ch\u00f3ng, vi\u1ec7c hi\u1ec3u r\u00f5 kh\u00e1ch h\u00e0ng kh\u00f4ng ch\u1ec9 l\u00e0 m\u1ed9t y\u1ebfu t\u1ed1 quan tr\u1ecdng m\u00e0 c\u00f2n l\u00e0 ch\u00eca kh\u00f3a \u0111\u1ec3 th\u00e0nh c\u00f4ng. \u00c1p d\u1ee5ng c\u00e1c c\u00e1ch thu th\u1eadp th\u00f4ng tin ph\u1ed5 bi\u1ebfn v\u00e0 th\u1eddi \u0111i\u1ec3m thu th\u1eadp th\u00f4ng tin kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch th\u00f4ng minh v\u00e0 chi\u1ebfn l\u01b0\u1ee3c, b\u1ea1n c\u00f3 kh\u1ea3 n\u0103ng t\u1ea1o ra nh\u1eefng s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5 \u0111\u00e1p \u1ee9ng nhu c\u1ea7u th\u1ef1c t\u1ebf, c\u0169ng nh\u01b0 t\u1ea1o ra nh\u1eefng chi\u1ebfn d\u1ecbch ti\u1ebfp th\u1ecb \u0111\u00fang m\u1ee5c ti\u00eau.<\/span><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

      Th\u1eddi \u0111i\u1ec3m thu th\u1eadp th\u00f4ng tin kh\u00e1ch h\u00e0ng kh\u00f4ng ch\u1ec9 \u0111\u01a1n thu\u1ea7n t\u1ea1o c\u01a1 h\u1ed9i thu th\u1eadp d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng, m\u00e0 vi\u1ec7c l\u1ef1a ch\u1ecdn th\u1eddi \u0111i\u1ec3m ph\u00f9 h\u1ee3p c\u00f2n \u1ea3nh h\u01b0\u1edfng tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng, v\u00e0 g\u00f3p ph\u1ea7n x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 gi\u1eefa doanh nghi\u1ec7p v\u00e0 kh\u00e1ch h\u00e0ng. V\u1eady doanh nghi\u1ec7p n\u00ean ti\u1ebfn h\u00e0nh thu th\u1eadp th\u00f4ng tin kh\u00e1ch h\u00e0ng v\u00e0o nh\u1eefng th\u1eddi \u0111i\u1ec3m n\u00e0o, v\u00e0 d\u00f9ng c\u00e1ch th\u1ee9c n\u00e0o?\u00a0<\/span><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[219],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/51601"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=51601"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/51601\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=51601"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=51601"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=51601"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}