{"id":51817,"date":"2023-12-20T01:30:59","date_gmt":"2023-12-19T18:30:59","guid":{"rendered":"https:\/\/masterskills.org\/blog\/nhung-thoi-quen-xau-khien-dich-vu-khach-hang-te-hai.html"},"modified":"2023-12-20T01:30:59","modified_gmt":"2023-12-19T18:30:59","slug":"nhung-thoi-quen-xau-khien-dich-vu-khach-hang-te-hai","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/nhung-thoi-quen-xau-khien-dich-vu-khach-hang-te-hai.html","title":{"rendered":"Nh\u1eefng th\u00f3i quen x\u1ea5u khi\u1ebfn d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng t\u1ec7 h\u1ea1i"},"content":{"rendered":"
\n

\u201cTh\u00f3i quen t\u1ed1t l\u00e0 ch\u00eca kh\u00f3a cho m\u1ecdi th\u00e0nh c\u00f4ng. Th\u00f3i quen x\u1ea5u l\u00e0 c\u00e1nh c\u1eeda c\u1ee7a th\u1ea5t b\u1ea1i \u2013 Og Mandino<\/em>\u201d. Do \u0111\u00f3 vi\u1ec7c lo\u1ea1i b\u1ecf nh\u1eefng th\u00f3i quen x\u1ea5u trong kinh doanh l\u00e0 \u0111i\u1ec1u b\u1ea1n n\u00ean l\u00e0m. \u0110\u1eb7c bi\u1ec7t c\u00e1c th\u00f3i quen x\u1ea5u trong d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng, m\u1ed9t trong nh\u1eefng nguy\u00ean nh\u00e2n tr\u1ef1c ti\u1ebfp t\u00e1c \u0111\u1ed9ng \u0111\u1ebfn s\u1ef1 v\u1eefng m\u1ea1nh c\u1ee7a c\u00f4ng ty. H\u00e3y b\u1ecf ngay nh\u1eefng th\u00f3i quen x\u1ea5u n\u00e0y trong d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng tr\u01b0\u1edbc khi ch\u00fang len l\u1ecfi v\u00e0o v\u00e0 gi\u1ebft ch\u1ebft uy t\u00edn c\u1ee7a c\u00f4ng ty.<\/strong><\/p>\n

\"Masterskills-thoi-quen-xau-khien-dich-vu-khach-hang-te-hai\"<\/p>\n

Nh\u1eefng th\u00f3i quen x\u1ea5u khi\u1ebfn d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng t\u1ec7 h\u1ea1i<\/p>\n<\/div>\n

1. X\u00f3a nh\u1eefng khi\u1ebfu n\u1ea1i, b\u00ecnh lu\u1eadn ti\u00eau c\u1ef1c c\u1ee7a kh\u00e1ch h\u00e0ng<\/strong><\/h2>\n

T\u1ea1i sao l\u1ea1i xu\u1ea5t hi\u1ec7n th\u00f3i quen x\u1ea5u \u0111\u00f3? L\u00fd do \u0111\u01a1n gi\u1ea3n l\u00e0 vi\u1ec7c kh\u00e1ch h\u00e0ng v\u00e0o \u0111\u1ec3 l\u1ea1i khi\u1ebfu n\u1ea1i, \u0111\u00e1nh gi\u00e1 x\u1ea5u cho doanh nghi\u1ec7p s\u1ebd l\u00e0m gi\u1ea3m Sao (\u0111\u1ed1i v\u1edbi \u0111\u00e1nh gi\u00e1 theo ti\u00eau chu\u1ea9n 5 sao th\u01b0\u1eddng d\u00f9ng), gi\u1ea3m uy t\u00edn. Kh\u00e1ch h\u00e0ng \u0111ang d\u00f9ng s\u1ea3n ph\u1ea9m c\u1ee7a doanh nghi\u1ec7p s\u1ebd lo l\u1eafng, t\u1eeb b\u1ecf doanh nghi\u1ec7p, \u0111\u00f2i tr\u1ea3 l\u1ea1i\u2026Kh\u00e1ch h\u00e0ng m\u1edbi t\u1eeb ch\u1ed1i tr\u1ea3i nghi\u1ec7m d\u1ecbch v\u1ee5, s\u1ea3n ph\u1ea9m c\u1ee7a doanh nghi\u1ec7p, th\u1eadm ch\u00ed doanh nghi\u1ec7p c\u00f3 th\u1ec3 b\u1ecb t\u1ea9y chay n\u1ebfu tin t\u1ee9c ti\u00eau c\u1ef1c lan r\u1ed9ng. Do \u0111\u00f3, t\u00e2m l\u00fd x\u00f3a nh\u1eefng b\u00ecnh lu\u1eadn x\u1ea5u l\u00e0 d\u1ec5 hi\u1ec3u.<\/p>\n

Tuy nhi\u00ean, c\u00e1ch l\u00e0m n\u00e0y s\u1ebd khi\u1ebfn doanh nghi\u1ec7p tr\u1edf n\u00ean gi\u1ea3 t\u1ea1o, th\u1eadm ch\u00ed kh\u00e1ch h\u00e0ng ph\u1eabn n\u1ed9 h\u01a1n, s\u1ebd tuy\u00ean truy\u1ec1n v\u1ec1 vi\u1ec7c doanh nghi\u1ec7p x\u00f3a khi\u1ebfu n\u1ea1i gi\u1ed1ng nh\u01b0 m\u1ed9t c\u00e1ch tr\u1ed1n tr\u00e1nh tr\u00e1ch nhi\u1ec7m v\u00e0 l\u1eeba \u0111\u1ea3o kh\u00e1ch h\u00e0ng. C\u00e1ch l\u00e0m n\u00e0y c\u00f2n c\u00f3 th\u1ec3 d\u1eabn t\u1edbi kh\u1ee7ng ho\u1ea3ng truy\u1ec1n th\u00f4ng nghi\u00eam tr\u1ecdng h\u01a1n.<\/p>\n

C\u00e2n nh\u1eafc tr\u01b0\u1eddng h\u1ee3p, b\u1ea1n c\u00f3 th\u1ec3 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 m\u1ed9t c\u00e1ch ri\u00eang t\u01b0 v\u1edbi kh\u00e1ch h\u00e0ng g\u1eedi khi\u1ebfu n\u1ea1i, ho\u1eb7c c\u00f4ng khai c\u00e1ch gi\u1ea3i quy\u1ebft v\u00e0 k\u1ebft qu\u1ea3 x\u1eed l\u00fd. H\u00e3y li\u00ean h\u1ec7 ri\u00eang v\u1edbi kh\u00e1ch h\u00e0ng khi\u1ebfu n\u1ea1i \u0111\u1ec3 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 v\u00e0 nh\u1edd x\u00f3a khi\u1ebfu n\u1ea1i. N\u1ebfu gi\u1ea3i quy\u1ebft \u00eam xu\u00f4i, kh\u00e1ch h\u00e0ng h\u00e0i l\u00f2ng, b\u1ea1n c\u00f3 th\u1ec3 kh\u00e9o l\u00e9o nh\u1edd h\u1ecd \u0111\u00ednh ch\u00ednh l\u1ea1i khi\u1ebfu n\u1ea1i \u0111\u00f3.<\/p>\n

Ngo\u00e0i ra, \u1edf m\u1ed9t s\u1ed1 tr\u01b0\u1eddng h\u1ee3p, v\u1ea5n \u0111\u1ec1 khi\u1ebfu n\u1ea1i l\u00e0 ph\u1ed5 bi\u1ebfn, nhi\u1ec1u ng\u01b0\u1eddi quan t\u00e2m th\u00ec n\u00ean c\u00f4ng khai c\u00e1ch th\u1ee9c x\u1eed l\u00fd khi\u1ebfu n\u1ea1i \u0111\u1ec3 kh\u00e1ch h\u00e0ng c\u00f3 c\u00e1ch gi\u1ea3i t\u1ecfa nh\u1eefng b\u1ee9c x\u00fac c\u1ee7a m\u00ecnh thay v\u00ec \u0111\u1ec3 l\u1ea1i nh\u1eefng b\u00ecnh lu\u1eadn ti\u00eau c\u1ef1c.<\/p>\n

\u0110\u1ed3ng th\u1eddi, h\u00e3y xem kh\u00e1ch h\u00e0ng \u0111\u1ec3 l\u1ea1i khi\u1ebfu n\u1ea1i l\u00e0 may m\u1eafn v\u00ec h\u1ecd c\u00f2n n\u00f3i ra nh\u1eefng th\u1ee9 khi\u1ebfn h\u1ecd kh\u00f4ng h\u00e0i l\u00f2ng \u0111\u1ec3 doanh nghi\u1ec7p bi\u1ebft v\u00e0 kh\u1eafc ph\u1ee5c.<\/p>\n

\"Masterskills-thoi-quen-xau-khien-khach-hang-te-hai\"<\/p>\n

X\u00f3a nh\u1eefng khi\u1ebfu n\u1ea1i, b\u00ecnh lu\u1eadn ti\u00eau c\u1ef1c c\u1ee7a kh\u00e1ch h\u00e0ng<\/p>\n<\/div>\n

2. Che \u0111\u1eady s\u1ef1 th\u1ea5t b\u1ea1i trong d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n b\u1eb1ng c\u00e1ch ch\u1ebf nh\u1ea1o kh\u00e1ch h\u00e0ng<\/strong><\/h2>\n

N\u1ebfu b\u1ea1n kh\u00f4ng th\u1ec3 cung c\u1ea5p nh\u1eefng d\u1ecbch v\u1ee5 t\u1ed1t v\u00e0 mang l\u1ea1i nh\u1eefng tr\u1ea3i nghi\u1ec7m t\u1ed1t cho kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n, th\u00ec h\u00e3y th\u1eeba nh\u1eadn \u0111i\u1ec1u \u0111\u00f3 thay v\u00ec tr\u1ed1n tr\u00e1nh tr\u00e1ch nhi\u1ec7m c\u1ee7a m\u00ecnh. N\u1ebfu kh\u00f4ng, b\u1ea1n s\u1ebd nh\u1eadn ph\u1ea3i m\u1ed9t h\u1eadu qu\u1ea3 kh\u00f4ng l\u01b0\u1eddng \u0111\u01b0\u1ee3c ch\u1ec9 v\u00ec c\u00e1i t\u00f4i v\u00e0 mu\u1ed1n che \u0111\u1eady s\u1ef1 thi\u1ebfu s\u00f3t trong gi\u00e2y ph\u00fat.<\/p>\n

M\u1ed9t v\u00ed d\u1ee5 minh ch\u1ee9ng cho \u0111i\u1ec1u \u0111\u00f3: Hawke & Co \u0111\u00e3 c\u00f3 m\u1ed9t h\u00e0nh \u0111\u1ed9ng c\u1ed1 che \u0111\u1eady s\u1ef1 y\u1ebfu k\u00e9m trong d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng. Khi kh\u00e1ch h\u00e0ng\u00a0Christian Conti \u0111\u00e3 \u0111\u1ec3 l\u1ea1i m\u1ed9t ph\u00e0n l\u00e0n tr\u00ean tweet v\u00e0\u00a0Hawke & Co \u0111\u00e3 tr\u1ea3 l\u1eddi theo c\u00e1ch c\u1ef1c k\u1ef3 b\u00e1c b\u1ecf v\u00e0 ng\u1ea7m ch\u1ebf gi\u1ec5u Conti v\u00ec s\u1ed1 l\u01b0\u1ee3ng ng\u01b0\u1eddi theo d\u00f5i Twitter \u00edt \u1ecfi c\u1ee7a anh \u1ea5y. M\u1eb7c d\u00f9 c\u00f4ng ty \u0111\u00e3 x\u00f3a c\u00e2u tr\u1ea3 l\u1eddi ngay l\u1eadp t\u1ee9c, nh\u01b0ng ph\u1ea3n \u1ee9ng th\u00f4 l\u1ed7 c\u1ee7a h\u1ecd \u0111\u00e3 \u0111\u01b0\u1ee3c ghi l\u1ea1i b\u1eb1ng h\u00ecnh \u1ea3nh v\u00e0 h\u1ecd kh\u00f4ng th\u1ec3 ph\u1ee7 nh\u1eadn. D\u00f9 trong l\u00fac \u0111\u00f3 \u0111\u00e3 k\u1ecbp th\u1eddi \u0111\u01b0a ra m\u1ed9t l\u1eddi xin l\u1ed7i v\u1edbi Christian, m\u1ed9t v\u1ecb kh\u00e1ch kh\u00f4ng may m\u1eafn \u0111\u00f3. T\u1eeb d\u00f3, \u0111\u00e3 t\u1ea1o m\u1ed9t v\u1ebft nh\u01a1 x\u1ea5u x\u00ed trong l\u1ecbch s\u1eed d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u1ee7a h\u1ecd v\u1edbi c\u00e2u tr\u1ea3 l\u1eddi th\u1eadt k\u00e9m c\u1ecfi, m\u1ec9a mai khi nh\u1eadn \u0111\u01b0\u1ee3c y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng<\/p>\n

\"Masterskills-dich-vu-khach-hang-khong-tot\"<\/p>\n

V\u00ed d\u1ee5 v\u1ec1 s\u1ef1 che \u0111\u1eady s\u1ef1 th\u1ea5t b\u1ea1i trong d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng<\/p>\n<\/div>\n

Do \u0111\u00f3, \u0111\u1eebng bao gi\u1edd th\u00e1ch th\u1ee9c kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n, \u0111\u1eebng \u0111\u1ed1i x\u1eed v\u1edbi kh\u00e1ch h\u00e0ng nh\u01b0 r\u00e1c r\u01b0\u1edfi sau khi kh\u00f4ng ph\u1ee5c v\u1ee5 h\u1ecd.<\/p>\n

\"Masterskills-thoi-quen-xau-khien-dich-vu-khach-hang-xau-di\"<\/p>\n

Che \u0111\u1eady s\u1ef1 th\u1ea5t b\u1ea1i trong d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n b\u1eb1ng c\u00e1ch ch\u1ebf nh\u1ea1o kh\u00e1ch h\u00e0ng<\/p>\n<\/div>\n

3. Cung c\u1ea5p d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng \u201cr\u1ebb\u201d v\u00ec b\u1ea1n b\u00e1n v\u1edbi gi\u00e1 r\u1ebb<\/strong><\/h2>\n

\u0110\u1eebng bao gi\u1edd th\u1ec3 hi\u1ec7n th\u00e1i \u0111\u1ed9 n\u00e0y v\u1edbi kh\u00e1ch h\u00e0ng: \u201cB\u1ea1n mua n\u00f3 v\u1edbi gi\u00e1 r\u1ebb n\u00ean b\u1ea1n kh\u00f4ng th\u1ec3 mong \u0111\u1ee3i g\u00ec h\u01a1n t\u1eeb ch\u00fang t\u00f4i\u201d.<\/p>\n

Trong khi \u0111\u00f3, c\u00f4ng vi\u1ec7c c\u1ee7a b\u1ea1n l\u00e0 l\u00e0m cho h\u1ecd h\u00e0i l\u00f2ng v\u1edbi \u0111i\u1ec1u \u0111\u00f3 ho\u1eb7c \u00edt nh\u1ea5t h\u00e3y \u0111\u1ea3m b\u1ea3o r\u1eb1ng kh\u00e1ch h\u00e0ng kh\u00f4ng nh\u1ea7m khi mua h\u00e0ng c\u1ee7a b\u1ea1n.<\/p>\n

V\u00ed d\u1ee5: M\u1ed9t t\u00ecnh tr\u1ea1ng x\u1ea5u h\u1ed5 t\u1eeb ng\u01b0\u1eddi qu\u1ea3n l\u00fd c\u1ee7a kh\u00e1ch s\u1ea1n Georgian House \u1edf Glasgow \u0111\u00e3 t\u1ef1 \u0111\u00e0o m\u1ed3 ch\u00f4n v\u00f9i s\u1ef1 nghi\u1ec7p c\u1ee7a m\u00ecnh khi ph\u1ea3n h\u1ed3i gay g\u1eaft m\u1ed9t \u0111\u00e1nh gi\u00e1 1 sao c\u1ee7a kh\u00e1ch h\u00e0ng tr\u00ean TripAdvisor n\u00f3i v\u1ec1 kh\u00e1ch s\u1ea1n c\u1ee7a m\u00ecnh: Kh\u00e1ch h\u00e0ng \u0111\u00e3 c\u00f3 tr\u1ea3i nghi\u1ec7m kh\u00f4ng t\u1ed1t v\u1edbi ch\u1ed7 \u1edf c\u0169ng nh\u01b0 d\u1ecbch v\u1ee5 t\u1ea1i \u0111\u00e2y. Anh \u1ea5y \u0111\u00e3 l\u00ean TripAdvisor v\u00e0 b\u1ecf phi\u1ebfu 1 sao cho trang c\u1ee7a kh\u00e1ch s\u1ea1n \u1edf \u0111\u00f3 k\u00e8m theo l\u1eddi ph\u00e0n n\u00e0n. Tuy nhi\u00ean, thay v\u00ec l\u1ea5y \u0111\u00f3 l\u00e0 c\u01a1 h\u1ed9i \u0111\u1ec3 c\u1ea3i thi\u1ec7n, ng\u01b0\u1eddi qu\u1ea3n l\u00fd l\u1ea1i c\u00e0u nh\u00e0u v\u1ec1 m\u1ee9c gi\u00e1 r\u1ebb \u0111\u00f3, kh\u00e1ch h\u00e0ng x\u1ee9ng \u0111\u00e1ng ch\u1ec9 \u0111\u01b0\u1ee3c h\u01b0\u1edfng d\u1ecbch v\u1ee5 nh\u01b0 v\u1eady. Cu\u1ed1i c\u00f9ng ng\u01b0\u1eddi qu\u1ea3n l\u00fd \u0111\u00f3 \u0111\u00e3 b\u1ecb sa th\u1ea3i v\u00e0 l\u00fac \u0111\u00f3\u00a0kh\u00e1ch s\u1ea1n \u0111\u01b0\u1ee3c li\u1ec7t k\u00ea l\u00e0 th\u1ee9 20 trong s\u1ed1 38 nh\u00e0 ngh\u1ec9 B&B\/nh\u00e0 tr\u1ecd \u1edf Glasgow, v\u1edbi 94 l\u01b0\u1ee3t \u0111\u00e1nh gi\u00e1 tr\u00ean TripAdvisor (26 \u0111\u00e1nh gi\u00e1 n\u00f3 xu\u1ea5t s\u1eafc, 19 kh\u1ee7ng khi\u1ebfp).<\/p>\n

4. M\u00e3i ch\u1ec9 l\u00e0 m\u1ed9t l\u1eddi h\u1ee9a<\/strong><\/h2>\n

\u0110\u1eebng bi\u1ebft c\u00f4ng ty c\u1ee7a b\u1ea1n b\u1ecb gi\u1ea3m gi\u00e1 tr\u1ecb trong m\u1eaft kh\u00e1ch h\u00e0ng ch\u1ec9 v\u00ec m\u1ed9t h\u00e0nh vi h\u1ee9a su\u00f4ng v\u1edbi kh\u00e1ch h\u00e0ng, ch\u1ec9 \u0111\u1ec3 khi\u1ebfn h\u1ecd mua th\u1ee9 g\u00ec \u0111\u00f3 v\u00e0 sau \u0111\u00f3 l\u00e3ng qu\u00ean v\u00e0 kh\u00f4ng th\u1ef1c hi\u1ec7n l\u1eddi h\u1ee9a.<\/p>\n

V\u00ed d\u1ee5, b\u1ea1n h\u1ee9a s\u1ebd h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng t\u1eadn t\u00ecnh khi kh\u00e1ch h\u00e0ng mua b\u1ea5t c\u1ee9 s\u1ea3n ph\u1ea9m n\u00e0o c\u1ee7a b\u1ea1n. Nh\u01b0ng khi h\u1ecd li\u00ean h\u1ec7 v\u1edbi b\u1ea1n, h\u1ecd th\u1ea5t v\u1ecdng v\u00ec d\u01b0\u1eddng nh\u01b0 t\u1ea5t c\u1ea3 \u0111ang \u1edf ch\u1ebf \u0111\u1ed9 \u1ea9n danh.<\/p>\n

T\u01b0\u01a1ng t\u1ef1 nh\u01b0 c\u00e1c ho\u1ea1t \u0111\u1ed9ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng t\u1ec7 kh\u00e1ch, h\u00e0nh vi n\u00f3i d\u1ed1i nh\u01b0 v\u1eady s\u1ebd khi\u1ebfn kh\u00e1ch h\u00e0ng r\u1eddi b\u1ecf b\u1ea1n m\u00e3i m\u00e3i. M\u1ed9t d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng t\u1ed1t s\u1ebd lu\u00f4n n\u00f3i v\u1edbi kh\u00e1ch h\u00e0ng s\u1ef1 th\u1eadt v\u00e0 kh\u00f4ng c\u00f3 g\u00ec kh\u00e1c ngo\u00e0i s\u1ef1 th\u1eadt. \u0110\u1eebng h\u1ee9a nh\u1eefng g\u00ec b\u1ea1n kh\u00f4ng th\u1ec3 l\u00e0m, h\u00e3y l\u00e0m nhi\u1ec1u h\u01a1n nh\u1eefng g\u00ec b\u1ea1n c\u00f3 th\u1ec3 h\u1ee9a.<\/p>\n

\"Masterskills-dich-vu-khach-hang-te-khi-chi-hua-xuong\"<\/p>\n

M\u1ea5t ch\u1eef t\u00edn trong kinh doanh<\/p>\n<\/div>\n

5. Kh\u00f4ng gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng, ch\u1ec9 t\u1eadp trung v\u00e0o vi\u1ec7c thu h\u00fat h\u1ecd<\/strong><\/h2>\n

S\u1ef1 th\u1eadt, vi\u1ec7c thu h\u00fat kh\u00e1ch h\u00e0ng m\u1edbi c\u0169ng r\u1ea5t quan tr\u1ecdng b\u00ean c\u1ea1nh gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng. Tuy nhi\u00ean, n\u1ebfu b\u1ea1n ch\u1ec9 t\u1eadp chung v\u00e0o thu h\u00fat kh\u00e1ch h\u00e0ng m\u00e0 kh\u00f4ng t\u00ecm c\u00e1ch gi\u1eef ch\u00e2n h\u1ecd th\u00ec s\u1ebd khi\u1ebfn h\u1ecd c\u00f3 c\u1ea3m gi\u00e1c nh\u01b0 m\u00ecnh kh\u00f4ng \u0111\u01b0\u1ee3c t\u00f4n tr\u1ecdng sau khi \u0111\u00e3 b\u00e1n \u0111\u01b0\u1ee3c h\u00e0ng cho ho. Trong khi \u0111\u00f3, \u0111\u00e3 c\u00f3 ng\u01b0\u1eddi ch\u1ec9 ra r\u1eb1ng \u201cb\u1ea1n kh\u00f4ng th\u1ec3 thu h\u00fat kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3 n\u1ebfu kh\u00f4ng gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng\u201d. V\u00ec ai s\u1ebd mua h\u00e0ng c\u1ee7a b\u1ea1n n\u1ebfu h\u1ecd th\u1ea5y nh\u1eefng kh\u00e1ch h\u00e0ng tr\u01b0\u1edbc \u0111\u00f3 \u0111\u1ebfn r\u1ed3i \u0111i, nh\u1eefng \u0111\u00e1nh gi\u00e1 kh\u00f4ng t\u1ed1t t\u1eeb kh\u00e1ch h\u00e0ng c\u0169<\/p>\n

H\u01a1n n\u1eefa, chi ph\u00ed cho vi\u1ec7c thu h\u00fat kh\u00e1ch h\u00e0ng m\u1edbi t\u1ed1n k\u00e9m h\u01a1n r\u1ea5t nhi\u1ec1u so v\u1edbi vi\u1ec7c gi\u1eef nh\u1eefng kh\u00e1ch h\u00e0ng hi\u1ec7n t\u1ea1i \u1edf l\u1ea1i. Do \u0111\u00f3, h\u00e3y bi\u1ebft nh\u1eefng g\u00ec b\u1ea1n c\u00f3 v\u00e0 tr\u00e2n tr\u1ecdng kh\u00e1ch h\u00e0ng hi\u1ec7n t\u1ea1i c\u1ee7a m\u00ecnh. H\u00e3y nu\u00f4i d\u01b0\u1ee1ng t\u1ed1t m\u1ed1i quan h\u1ec7 c\u0169 v\u00e0 \u0111\u00e2y l\u00e0 c\u1ea7u n\u1ed1i, ph\u00ed qu\u1ea3ng c\u00e1o 0 \u0111\u1ed3ng \u0111\u1ec3 c\u00f3 kh\u00e1ch h\u00e0ng m\u1edbi \u0111\u1ebfn v\u1edbi b\u1ea1n.<\/p>\n

\"Masterskills-dieu-khien-dich-vu-khach-hang-te\"<\/p>\n

Kh\u00f4ng gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng, ch\u1ec9 t\u1eadp trung v\u00e0o vi\u1ec7c thu h\u00fat h\u1ecd<\/p>\n<\/div>\n

6. Kh\u00f4ng th\u1eadt s\u1ef1 l\u1eafng nghe kh\u00e1ch h\u00e0ng.<\/strong><\/h2>\n

H\u1eddi h\u1ee3t trong vi\u1ec7c l\u1eafng nghe nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng, lu\u00f4n n\u00f3i nhi\u1ec1u h\u01a1n nghe. \u0110\u00e2y l\u00e0 m\u1ed9t th\u00f3i quen x\u1ea5u, b\u1edfi v\u00ec h\u1ea7u h\u1ebft nh\u1eefng g\u00ec b\u1ea1n c\u1ea7n bi\u1ebft, kh\u00e1ch h\u00e0ng c\u1ea7n \u0111i\u1ec1u \u1ea9n s\u00e2u b\u00ean d\u01b0\u1edbi nh\u1eefng l\u1eddi n\u00f3i c\u1ee7a h\u1ecd. C\u1ea7n ph\u1ea3i bi\u1ebft ph\u00e2n bi\u1ec7t gi\u1eefa nghe v\u00e0 l\u1eafng nghe. \u0110\u1ec3 t\u1eeb \u0111\u00f3 th\u1ec3 hi\u1ec7n:<\/p>\n

    \n
  • S\u1ef1 t\u00f4n tr\u1ecdng kh\u00e1ch h\u00e0ng<\/li>\n
  • Th\u1ea5y \u0111\u01b0\u1ee3c s\u1ef1 quan t\u00e2m c\u1ee7a m\u00ecnh \u0111\u1ebfn c\u00e2u chuy\u1ec7n c\u1ee7a h\u1ecd<\/li>\n
  • N\u1eafm b\u1eaft \u0111\u01b0\u1ee3c n\u1ed9i dung kh\u00e1ch h\u00e0ng c\u1ea7n \u0111\u1ec3 c\u00f3 nh\u1eefng c\u00e2u tr\u1ea3 l\u1eddi h\u1ee3p l\u00fd<\/li>\n<\/ul>\n

    7. L\u00e0m ch\u01b0\u01a1ng tr\u00ecnh \u01b0u \u0111\u00e3i l\u1edbn nh\u01b0ng ch\u1ea5t l\u01b0\u1ee3ng ph\u1ee5c v\u1ee5 k\u00e9m<\/strong><\/h2>\n

    \u0110\u00e2y l\u00e0 m\u1ed9t trong nh\u1eefng l\u1ed7i khi\u1ebfn b\u1ea1n m\u1ea5t \u0111i\u1ec3m trong m\u1eaft kh\u00e1ch h\u00e0ng v\u00e0 khi\u1ebfn h\u1ecd kh\u00f4ng mu\u1ed1n quay l\u1ea1i. Trong khi, n\u1ebfu b\u1ea1n bi\u1ebft t\u1eadn d\u1ee5ng tri\u1ec7t \u0111\u1ec3 v\u00e0 c\u00f3 s\u1ef1 chu\u1ea9n b\u1ecb k\u1ef9 c\u00e0ng th\u00ec \u0111\u00e2y l\u1ea1i l\u00e0 c\u00e1ch gi\u00fap b\u1ea1n \u0111\u1ec3 l\u1ea1i \u1ea5n t\u01b0\u1ee3ng t\u1ed1t v\u00e0 kh\u00e1ch h\u00e0ng mu\u1ed1n quay l\u1ea1i ngay c\u1ea3 khi kh\u00f4ng c\u00f3 ch\u01b0\u01a1ng tr\u00ecnh \u01b0u \u0111\u00e3i.<\/p>\n

    V\u00ed d\u1ee5: M\u1ed9t Shop qu\u1ea7n \u00e1o th\u1eddi trang l\u00e0m ch\u01b0\u01a1ng tr\u00ecnh sale up to 50% to\u00e0n b\u1ed9 c\u1eeda h\u00e0ng. Khi ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m sale t\u1ed1t, qu\u1ea3ng c\u00e1o t\u1ed1t nh\u01b0ng nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng l\u1ea1i kh\u00f4ng \u0111\u1ee7, y\u1ebfu k\u00e9m d\u1eabn \u0111\u1ebfn: Kh\u00e1ch h\u00e0ng \u0111\u00f4ng, kh\u00f4ng c\u00f3 nh\u00e2n vi\u00ean t\u01b0 v\u1ea5n, b\u1ecf m\u1eb7c kh\u00e1ch h\u00e0ng, nh\u00e2n vi\u00ean th\u1ec3 hi\u1ec7n s\u1ef1 m\u1ec7t m\u1ecfi, kh\u00f4ng h\u1ed7 tr\u1ee3 t\u01b0 v\u1ea5n size, check s\u1ea3n ph\u1ea9m c\u00f2n h\u1ebft,\u2026 b\u1ecf m\u1eb7c kh\u00e1ch h\u00e0ng. \u0110i\u1ec1u \u0111\u00f3 khi\u1ebfn kh\u00e1ch h\u00e0ng kh\u00f4ng h\u00e0i l\u00f2ng, kh\u00f3 ch\u1ecbu v\u00e0 kh\u00f4ng mu\u1ed1n quay l\u1ea1i ngay c\u1ea3 khi c\u00f3 gi\u1ea3m gi\u00e1. Nh\u01b0ng ng\u01b0\u1ee3c lo\u1ea1i, n\u1ebfu b\u1ea1n c\u00f3 s\u1ef1 chu\u1ea9n b\u1ecb m\u1ecdi th\u1ee9 t\u1ed1t, ch\u1ea5t l\u01b0\u1ee3ng ph\u1ee5c v\u1ee5 t\u1ed1t th\u00ec b\u1ea1n \u0111\u00e3 l\u00e0m h\u00e0i l\u00f2ng \u0111\u01b0\u1ee3c l\u01b0\u1ee3ng kh\u00e1ch l\u1edbn, \u1ea5n t\u01b0\u1ee3ng m\u1ea1nh khi mua h\u00e0ng gi\u1ea3m gi\u00e1 nh\u01b0ng \u0111\u01b0\u1ee3c ph\u1ee5c v\u1ee5 nh\u01b0 v\u00e0o m\u1ed9t store qu\u1ea7n \u00e1o cao c\u1ea5p v\u00e0 tin ch\u1eafc d\u00f9 kh\u00f4ng c\u00f3 \u01b0u \u0111\u00e3i h\u1ecd c\u0169ng s\u1ebd ti\u1ebfp t\u1ee5c quay l\u1ea1i v\u00e0 \u1ee7ng h\u1ed9.<\/p>\n

    \"Masterskills-dich-vu-khach-hang-kem\"<\/p>\n

    L\u00e0m ch\u01b0\u01a1ng tr\u00ecnh \u01b0u \u0111\u00e3i l\u1edbn nh\u01b0ng ch\u1ea5t l\u01b0\u1ee3ng ph\u1ee5c v\u1ee5 k\u00e9m<\/p>\n<\/div>\n

    8. Quy tr\u00ecnh ph\u1ee5c v\u1ee5 sai<\/strong><\/h2>\n

    Quy tr\u00ecnh ph\u1ee5c v\u1ee5 l\u00e0 t\u1ed5ng h\u1ee3p c\u00e1c nghi\u1ec7p v\u1ee5, c\u00e1c giai \u0111o\u1ea1n k\u1ebf ti\u1ebfp nhau, li\u00ean quan ch\u1eb7t ch\u1ebd v\u1edbi nhau nh\u1eb1m \u0111\u00e1p \u1ee9ng t\u1ed1t nh\u1ea5t nhu c\u1ea7u c\u1ee7a kh\u00e1ch v\u1edbi chi ph\u00ed b\u1ecf ra th\u1ea5p nh\u1ea5t. Do \u0111\u00f3, thay v\u00ec s\u00e1ng t\u1ea1o b\u1ea1n n\u00ean l\u00e0m \u0111\u00fang trong c\u00e1ch ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng, tr\u00e1nh t\u1ed1i \u0111a ph\u1ee5c v\u1ee5 sai quy tr\u00ecnh. \u0110i\u1ec1u n\u00e0y \u1ea3nh h\u01b0\u1edfng tr\u1ef1c ti\u1ebfp \u0111\u1ebfn \u00fd ki\u1ebfn \u0111\u00e1nh gi\u00e1 c\u1ee7a kh\u00e1ch h\u00e0ng v\u1ec1 n\u0103ng l\u1ef1c chuy\u00ean m\u00f4n c\u0169ng nh\u01b0 \u0111\u1ed9 uy t\u00edn c\u1ee7a doanh nghi\u1ec7p. M\u1ed9t s\u1ed1 tr\u01b0\u1eddng h\u1ee3p kh\u00e1ch kh\u00f4ng h\u00e0i l\u00f2ng \u00e2m th\u1ea7m b\u1ecf \u0111i thay v\u00ec cho nh\u1eefng g\u00f3p \u00fd, nh\u01b0ng c\u0169ng c\u00f3 nh\u1eefng kh\u00e1ch h\u00e0ng \u0111\u01b0a ra ph\u00e0n n\u00e0n g\u00f3p \u00fd tr\u1ef1c ti\u1ebfp \u0111\u1ec3 b\u1ea1n \u0111i\u1ec1u ch\u1ec9nh l\u1ea1i. B\u1ea1n ph\u1ea3i th\u1ef1c s\u1ef1 n\u00ean tr\u00e2n tr\u1ecdng nh\u1eefng kh\u00e1ch h\u00e0ng th\u1eb3ng th\u1eafn nh\u01b0 v\u1eady.<\/p>\n

    V\u00ed d\u1ee5: Trong qu\u00e1n spa, d\u1ecbch v\u1ee5 g\u1ed9i \u0111\u1ea7u, kh\u00e1ch quen c\u00f3 th\u1ec3 n\u1eafm r\u1ea5t r\u00f5 t\u1eebng b\u01b0\u1edbc khi g\u1ed9i \u0111\u1ea7u, c\u00e1c \u0111\u1ed9ng t\u00e1c massage, th\u1eddi l\u01b0\u1ee3ng cho m\u1ed7i \u0111\u1ed9ng t\u00e1c. Gi\u1ea3 s\u1eed n\u1ebfu v\u00ec \u0111\u00f4ng kh\u00e1ch m\u00e0 r\u00fat b\u1edbt giai \u0111o\u1ea1n, ho\u1eb7c \u1ef7 v\u00e0o c\u00f3 l\u01b0\u1ee3ng kh\u00e1ch \u1ed5n \u0111\u1ecbnh m\u00e0 c\u1eaft gi\u1ea3m quy tr\u00ecnh d\u1ecbch v\u1ee5, trong khi gi\u00e1 kh\u00f4ng \u0111\u1ed5i ho\u1eb7c gi\u00e1 t\u0103ng, m\u00e0 kh\u00f4ng c\u00f3 l\u1eddi gi\u1ea3i th\u00edch h\u1ee3p t\u00ecnh h\u1ee3p l\u00fd s\u1ebd khi\u1ebfn kh\u00e1ch h\u00e0ng th\u1ea5t v\u1ecdng v\u00e0 r\u1eddi b\u1ecf.<\/p>\n

    \"Masterskills-thoi-quen-xau-khien-khach-hang-xau-di\"<\/p>\n

    D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e3ng x\u1ea5u \u0111i khi th\u1ef1c hi\u1ec7n quy tr\u00ecnh ph\u1ee5c v\u1ee5 sai<\/p>\n<\/div>\n

    T\u00f3m l\u1ea1i: \u2018M\u1ed9t l\u1ea7n b\u1ea5t t\u00edn, v\u1ea1n l\u1ea7n b\u1ea5t tin\u2019. M\u1ed9t khi l\u00f2ng tin \u0111\u00e3 m\u1ea5t th\u00ec kh\u00f3 c\u00f3 th\u1ec3 ki\u1ebfm l\u1ea1i do \u0111\u00f3 c\u00e1c b\u1ea1n c\u1ea7n tr\u00e1nh xa 10 \u0111i\u1ec1u tr\u00ean v\u00e0 t\u1eadp trung v\u00e0o vi\u1ec7c l\u00e0m h\u00e0i l\u00f2ng v\u00e0 mang l\u1ea1i h\u1ea1nh ph\u00fac cho kh\u00e1ch h\u00e0ng. H\u00e3y \u0111\u1eb7t kh\u00e1ch h\u00e0ng v\u00e0 nh\u1eefng g\u00ec h\u1ecd mu\u1ed1n l\u00e0m tr\u1ecdng t\u00e2m trong m\u1ecdi vi\u1ec7c b\u1ea1n l\u00e0m, b\u1ea1n s\u1ebd \u0111\u01b0\u1ee3c \u0111\u1ec1n \u0111\u00e1p x\u1ee9ng \u0111\u00e1ng.<\/em><\/strong><\/p>\n

    \u00a0Xem th\u00eam:\u00a0<\/strong><\/em><\/p>\n

    Th\u1ebf n\u00e0o l\u00e0 m\u1ed9t d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng t\u1ed1t?<\/strong><\/em><\/div>\n
    S\u1ef1 kh\u00e1c nhau gi\u1eefa d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/strong><\/em><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

    \u201cTh\u00f3i quen t\u1ed1t l\u00e0 ch\u00eca kh\u00f3a cho m\u1ecdi th\u00e0nh c\u00f4ng. Th\u00f3i quen x\u1ea5u l\u00e0 c\u00e1nh c\u1eeda c\u1ee7a th\u1ea5t b\u1ea1i \u2013 Og Mandino<\/em>\u201d. Do \u0111\u00f3 vi\u1ec7c lo\u1ea1i b\u1ecf nh\u1eefng th\u00f3i quen x\u1ea5u trong kinh doanh l\u00e0 \u0111i\u1ec1u b\u1ea1n n\u00ean l\u00e0m. \u0110\u1eb7c bi\u1ec7t c\u00e1c th\u00f3i quen x\u1ea5u trong d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng, m\u1ed9t trong nh\u1eefng nguy\u00ean nh\u00e2n tr\u1ef1c ti\u1ebfp t\u00e1c \u0111\u1ed9ng \u0111\u1ebfn s\u1ef1 v\u1eefng m\u1ea1nh c\u1ee7a c\u00f4ng ty. H\u00e3y b\u1ecf ngay nh\u1eefng th\u00f3i quen x\u1ea5u n\u00e0y trong d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng tr\u01b0\u1edbc khi ch\u00fang len l\u1ecfi v\u00e0o v\u00e0 gi\u1ebft ch\u1ebft uy t\u00edn c\u1ee7a c\u00f4ng ty.<\/strong><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[219],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/51817"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=51817"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/51817\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=51817"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=51817"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=51817"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}