{"id":51826,"date":"2023-12-20T01:31:39","date_gmt":"2023-12-19T18:31:39","guid":{"rendered":"https:\/\/masterskills.org\/blog\/loi-hua-thuong-hieu-va-nguyen-tac-xay-dung-long-tin-khach-hang.html"},"modified":"2023-12-20T01:31:39","modified_gmt":"2023-12-19T18:31:39","slug":"loi-hua-thuong-hieu-va-nguyen-tac-xay-dung-long-tin-khach-hang","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/loi-hua-thuong-hieu-va-nguyen-tac-xay-dung-long-tin-khach-hang.html","title":{"rendered":"L\u1eddi h\u1ee9a th\u01b0\u01a1ng hi\u1ec7u v\u00e0 nguy\u00ean t\u1eafc x\u00e2y d\u1ef1ng l\u00f2ng tin kh\u00e1ch h\u00e0ng"},"content":{"rendered":"
\n

L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 b\u1ea1n c\u00f3 th\u1ec3 t\u1ea1o ra m\u1ed9t s\u1ef1 k\u1ebft n\u1ed1i c\u1ea3m x\u00fac v\u00f4 h\u00ecnh gi\u1eefa kh\u00e1ch h\u00e0ng v\u00e0 doanh nghi\u1ec7p? L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 truy\u1ec1n t\u1ea3i m\u1ed9t th\u00f4ng \u0111i\u1ec7p? \u2013 \u0110\u00f3 c\u0169ng ch\u00ednh l\u00e0 c\u00e1ch v\u1eadn h\u00e0nh c\u1ee7a m\u1ed9t l\u1eddi h\u1ee9a th\u01b0\u01a1ng hi\u1ec7u. V\u1eady l\u1eddi h\u1ee9a th\u01b0\u01a1ng hi\u1ec7u l\u00e0 g\u00ec? T\u1ea7m quan tr\u1ecdng v\u00e0 m\u1ed9t s\u1ed1 v\u00ed d\u1ee5. 5 Nguy\u00ean t\u1eafc x\u00e2y d\u1ef1ng l\u1eddi h\u1ee9a th\u01b0\u01a1ng hi\u1ec7u th\u1eadt hi\u1ec7u qu\u1ea3. C\u00f9ng t\u00ecm hi\u1ec3u ngay.<\/strong><\/p>\n

L\u1eddi h\u1ee9a th\u01b0\u01a1ng hi\u1ec7u l\u00e0 g\u00ec?\u00a0<\/b><\/h2>\n

L\u1eddi h\u1ee9a th\u01b0\u01a1ng hi\u1ec7u l\u00e0 m\u1ed9t tuy\u00ean b\u1ed1 v\u1ec1 m\u1ed9t gi\u00e1 tr\u1ecb ho\u1eb7c tr\u1ea3i nghi\u1ec7m m\u00e0 kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 nh\u1eadn \u0111\u01b0\u1ee3c khi t\u01b0\u01a1ng t\u00e1c v\u1edbi doanh nghi\u1ec7p.\u00a0<\/span><\/p>\n

V\u1ec1 c\u01a1 b\u1ea3n, l\u1eddi h\u1ee9a th\u01b0\u01a1ng hi\u1ec7u s\u1ebd mang c\u1ea3 k\u1ef3 v\u1ecdng c\u1ee7a kh\u00e1ch h\u00e0ng v\u1ec1 c\u1ea3 s\u1ea3n ph\u1ea9m l\u1eabn d\u1ecbch v\u1ee5. Do \u0111\u00f3, <\/span>khi b\u1ea1n t\u1ea1o ra m\u1ed9t l\u1eddi h\u1ee9a th\u01b0\u01a1ng hi\u1ec7u, b\u1ea1n c\u1ea7n cam k\u1ebft v\u1edbi kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh r\u1eb1ng b\u1ea1n s\u1ebd lu\u00f4n cung c\u1ea5p nh\u1eefng gi\u00e1 tr\u1ecb c\u1ed1t l\u00f5i c\u1ee7a doanh nghi\u1ec7p.<\/span><\/p>\n

\"L\u1eddi<\/p>\n

L\u1eddi h\u1ee9a th\u01b0\u01a1ng hi\u1ec7u l\u00e0 g\u00ec?<\/p>\n<\/div>\n

T\u1ea1i sao doanh nghi\u1ec7p c\u1ea7n x\u00e2y d\u1ef1ng l\u1eddi h\u1ee9a th\u01b0\u01a1ng hi\u1ec7u?<\/b><\/h2>\n

L\u1eddi h\u1ee9a c\u1ee7a b\u1ea1n v\u1edbi kh\u00e1ch h\u00e0ng l\u00e0 m\u1ed9t ph\u1ea7n quan tr\u1ecdng trong b\u1ea3n s\u1eafc th\u01b0\u01a1ng hi\u1ec7u \u2013 \u0111i\u1ec1u n\u00e0y c\u00f3 ngh\u0129a r\u1eb1ng l\u1eddi h\u1ee9a ph\u1ea3i \u0111\u01b0\u1ee3c g\u1ee3i nh\u1edb, kh\u1eafc s\u00e2u trong t\u00e2m tr\u00ed kh\u00e1ch h\u00e0ng.\u00a0<\/span><\/p>\n

Nh\u01b0ng theo Gallup cho th\u1ea5y, ch\u1ec9 c\u00f3 kho\u1ea3ng 50% kh\u00e1ch h\u00e0ng mong \u0111\u1ee3i m\u1ed9t th\u01b0\u01a1ng hi\u1ec7u th\u1ef1c s\u1ef1 cung c\u1ea5p \u0111\u00fang nh\u1eefng g\u00ec h\u1ecd n\u00f3i. Nhi\u1ec1u th\u01b0\u01a1ng hi\u1ec7u kh\u00f4ng th\u1ec3 th\u1ef1c hi\u1ec7n l\u1eddi h\u1ee9a c\u1ee7a h\u1ecd. \u0110\u1eb7c bi\u1ec7t, h\u1ecd kh\u00f4ng th\u1ec3 mang l\u1ea1i tr\u1ea3i nghi\u1ec7m t\u1ed1t h\u01a1n cho kh\u00e1ch h\u00e0ng hay n\u00f3i c\u00e1ch kh\u00e1c \u0111\u00f3 ch\u00ednh l\u00e0 s\u1ef1 t\u01b0\u01a1ng t\u00e1c c\u1ea7n thi\u1ebft gi\u1eefa doanh nghi\u1ec7p v\u00e0 kh\u00e1ch h\u00e0ng. M\u1ed9t khi l\u1eddi h\u1ee9a b\u1ecb ph\u00e1 v\u1ee1, th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a b\u1ea1n c\u00f3 th\u1ec3 d\u1ea7n tr\u1edf n\u00ean m\u1ea5t uy t\u00edn, m\u1ea5t ni\u1ec1m tin t\u1eeb kh\u00e1ch h\u00e0ng v\u00e0 do \u0111\u00f3 c\u00f3 th\u1ec3 d\u1eabn \u0111\u1ebfn vi\u1ec7c gia t\u0103ng t\u1ef7 l\u1ec7 r\u1eddi b\u1ecf doanh nghi\u1ec7p, gi\u1ea3m doanh thu \u0111\u00e1ng k\u1ec3. H\u01a1n th\u1ebf n\u1eefa, vi\u1ec7c duy tr\u00ec t\u1ef7 l\u1ec7 \u1ed5n \u0111\u1ecbnh tr\u1edf l\u1ea1i s\u1ebd c\u00e0ng tr\u1edf n\u00ean kh\u00f3 kh\u0103n h\u01a1n. Do \u0111\u00f3, \u0111i\u1ec1u n\u00e0y l\u1ea1i c\u00e0ng \u0111\u01b0\u1ee3c th\u1ea5y r\u00f5 h\u01a1n qua c\u00e1c h\u00e0nh vi c\u1ee7a ng\u01b0\u1eddi ti\u00eau d\u00f9ng \u0111\u00f3 l\u00e0 ni\u1ec1m tin v\u1ec1 c\u00e1c th\u01b0\u01a1ng hi\u1ec7u v\u00e0 truy\u1ec1n th\u00f4ng ti\u1ebfp th\u1ecb n\u00f3i chung.<\/span><\/p>\n

M\u1ed9t s\u1ed1 v\u00ed d\u1ee5 \u0111i\u1ec3n h\u00ecnh v\u1ec1 l\u1eddi h\u1ee9a th\u01b0\u01a1ng hi\u1ec7u<\/b><\/h2>\n

C\u00f9ng xem l\u1ea1i nh\u1eefng t\u00e1c \u0111\u1ed9ng t\u00edch c\u1ef1c v\u1ec1 h\u00e0nh vi v\u00e0 suy ngh\u0129 c\u1ee7a ng\u01b0\u1eddi ti\u00eau d\u00f9ng khi n\u00f3i v\u1ec1 l\u1eddi h\u1ee9a th\u01b0\u01a1ng hi\u1ec7u:\u00a0<\/span><\/p>\n

McDonalds<\/b><\/h3>\n

V\u00ed d\u1ee5 t\u1eeb McDonalds \u2013 m\u1ed9t c\u00e1i t\u00ean \u0111i\u1ec3n h\u00ecnh trong ng\u00e0nh F&B, ph\u1ed5 bi\u1ebfn to\u00e0n c\u1ea7u ch\u1ec9 trong v\u00f2ng kho\u1ea3ng 35 n\u0103m. V\u1edbi l\u1eddi h\u1ee9a th\u01b0\u01a1ng hi\u1ec7u: <\/span>nh\u1eefng b\u1eefa \u0103n kh\u00f4ng \u0111\u1eaft \u0111\u1ecf v\u1edbi h\u01b0\u01a1ng v\u1ecb quen thu\u1ed9c \u201ctr\u01b0\u1edbc sau nh\u01b0 m\u1ed9t\u201d v\u00e0 kh\u00f4ng gian s\u1ea1ch s\u1ebd, tinh t\u01b0\u01a1m. B\u1ea5t k\u1ec3 b\u1ea1n \u0111ang \u1edf n\u01b0\u1edbc n\u00e0o, m\u00f3n khoai t\u00e2y chi\u00ean c\u0169ng \u0111\u01b0\u1ee3c l\u00e0m gi\u00f2n tan, c\u00e0 ph\u00ea ph\u1ee5c v\u1ee5 trong c\u1ed1c \u0111\u1ef1ng ti\u1ec7n l\u1ee3i v\u00e0 nh\u00e0 v\u1ec7 sinh lu\u00f4n s\u1ea1ch s\u1ebd.\u201d Nh\u01b0 v\u1eady, khi ch\u1ea5t l\u01b0\u1ee3ng ph\u1ee5c v\u1ee5 \u0111\u01b0\u1ee3c \u0111\u1ea3m b\u1ea3o c\u0169ng nh\u01b0 vi\u1ec7c gi\u1eef \u0111\u01b0\u1ee3c tr\u1ecdn v\u1eb9n h\u01b0\u01a1ng v\u1ecb \u1edf c\u00e1c chu\u1ed7i c\u1eeda h\u00e0ng \u0111\u00e3 gi\u00fap cho McDonalds gi\u00e0nh \u0111\u01b0\u1ee3c c\u1ea3m t\u00ecnh t\u1eeb ph\u00eda kh\u00e1ch h\u00e0ng v\u00e0 \u0111\u1ea1t \u0111\u01b0\u1ee3c nh\u1eefng th\u00e0nh t\u1ef1u cho \u0111\u1ebfn ng\u00e0y nay.<\/span><\/p>\n

Walmart<\/b><\/h3>\n

Ti\u1ebft ki\u1ec7m ti\u1ec1n. S\u1ed1ng t\u1ed1t h\u01a1n<\/span><\/i><\/p>\n

\"L\u1eddi<\/p>\n

L\u1eddi h\u1ee9a th\u01b0\u01a1ng hi\u1ec7u t\u1eadp trung \u0111\u1ebfn kh\u1ea3 n\u0103ng chi tr\u1ea3 v\u00e0 s\u1ef1 thu\u1eadn ti\u1ec7n c\u1ee7a kh\u00e1ch h\u00e0ng. Do \u0111\u00f3, Walmart lu\u00f4n h\u01b0\u1edbng \u0111\u1ebfn c\u00e1c s\u1ea3n ph\u1ea9m v\u1edbi chi ph\u00ed th\u1ea5p m\u00e0 kh\u00e1ch h\u00e0ng c\u00f3 kh\u1ea3 n\u0103ng mua \u0111\u01b0\u1ee3c. H\u01a1n n\u1eefa, kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 c\u00f3 nh\u1eefng tr\u1ea3i nghi\u1ec7m mua s\u1eafm tuy\u1ec7t v\u1eddi t\u1ea1i c\u1eeda h\u00e0ng ho\u1eb7c s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 mua s\u1eafm online thu\u1eadn ti\u1ec7n.<\/span><\/p>\n

Apple<\/b><\/h3>\n

Ngh\u0129 kh\u00e1c \u0111i\u00a0<\/span><\/i><\/p>\n

\"L\u1eddi<\/p>\n

V\u1edbi Apple lu\u00f4n \u0111\u1ec1 cao s\u1ef1 s\u00e1ng t\u1ea1o v\u00e0 kh\u00e1c bi\u1ec7t trong s\u1ea3n ph\u1ea9m \u2013 \u0111i\u1ec1u m\u00e0 h\u1ecd \u0111ang th\u1ef1c hi\u1ec7n v\u00e0 l\u00e0m t\u1ed1t trong nh\u1eefng n\u0103m v\u1eeba qua. \u201cKh\u00e1c bi\u1ec7t\u201d \u1edf \u0111\u00e2y \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng nh\u01b0 m\u1ed9t danh t\u1eeb \u2013 ngh\u0129 kh\u00e1c \u0111i, ngh\u0129 v\u1ec1 chi\u1ebfn th\u1eafng, ngh\u0129 v\u1ec1 v\u1ebb \u0111\u1eb9p. \u0110i\u1ec1u n\u00e0y l\u00e0m b\u1ea1n ph\u1ea3i suy ngh\u0129 v\u1ec1 c\u00e1ch m\u00e0 Apple \u0111ang v\u1eadn h\u00e0nh \u0111\u1ec3 t\u1ea1o n\u00ean s\u1ef1 kh\u00e1c bi\u1ec7t.<\/span><\/p>\n

eBay<\/b><\/h3>\n

Mua s\u1eafm tr\u00ean eBay v\u1edbi s\u1ef1 t\u1ef1 tin ho\u00e0n to\u00e0n<\/span><\/i><\/p>\n

\"L\u1eddi<\/p>\n

V\u1edbi eBay (m\u1ed9t trong nh\u1eefng g\u00e3 kh\u1ed5ng l\u1ed3 c\u1ee7a th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed) lu\u00f4n \u0111\u1eb7t s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng l\u00ean tr\u00ean h\u1ebft. Do \u0111\u00f3, v\u1edbi l\u1eddi h\u1ee9a th\u01b0\u01a1ng hi\u1ec7u n\u00e0y, eBay \u0111\u00e3 b\u00e0y t\u1ecf s\u1ef1 quy\u1ebft t\u00e2m c\u1ee7a m\u00ecnh \u2013 gi\u00fap kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y an to\u00e0n v\u00e0 y\u00ean t\u00e2m h\u01a1n khi mua s\u1eafm tr\u00ean website c\u1ee7a h\u1ecd.\u00a0<\/span><\/p>\n

Nh\u1eefng nguy\u00ean t\u1eafc x\u00e2y d\u1ef1ng l\u1eddi h\u1ee9a th\u01b0\u01a1ng hi\u1ec7u\u00a0<\/b><\/h2>\n

M\u1ed9t th\u01b0\u01a1ng hi\u1ec7u \u0111\u01b0\u1ee3c cho l\u00e0 ph\u00e1t tri\u1ec3n m\u1ea1nh m\u1ebd khi c\u00e0ng c\u00f3 nhi\u1ec1u ng\u01b0\u1eddi nh\u1eadn bi\u1ebft t\u1edbi n\u00f3. Do \u0111\u00f3, vi\u1ec7c x\u00e2y d\u1ef1ng l\u1eddi h\u1ee9a th\u01b0\u01a1ng hi\u1ec7u s\u1ebd l\u00e0 m\u1ed9t trong nh\u1eefng c\u00e1ch gi\u00fap truy\u1ec1n c\u1ea3m h\u1ee9ng, c\u1ee7ng c\u1ed1 v\u1ecb tr\u00ed, g\u1ee3i nh\u1edb v\u00e0 x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 gi\u1eefa kh\u00e1ch h\u00e0ng v\u1edbi doanh nghi\u1ec7p. D\u01b0\u1edbi \u0111\u00e2y ch\u00ednh l\u00e0 5 nguy\u00ean t\u1eafc x\u00e2y d\u1ef1ng l\u1eddi h\u1ee9a th\u01b0\u01a1ng hi\u1ec7u:<\/span><\/p>\n

\u0110\u01a1n gi\u1ea3n, d\u1ec5 nh\u1edb<\/b><\/h3>\n

Ng\u1eafn g\u1ecdn v\u00e0 d\u1ec5 hi\u1ec3u l\u00e0 m\u1ed9t trong nh\u1eefng c\u00e1ch r\u1ea5t hi\u1ec7u qu\u1ea3 gi\u00fap \u0111\u1ea1t \u0111\u01b0\u1ee3c \u1ea5n t\u01b0\u1ee3ng v\u00e0 s\u1ef1 g\u1ee3i nh\u1edb trong kh\u00e1ch h\u00e0ng. V\u00ed d\u1ee5:\u00a0<\/span><\/p>\n

    \n
  • Ngh\u0129 kh\u00e1c \u0111i \u2013 Apple<\/span><\/li>\n
  • Ti\u1ebft ki\u1ec7m ti\u1ec1n. S\u1ed1ng t\u1ed1t h\u01a1n \u2013 Walmart<\/span><\/li>\n<\/ul>\n

    Tuy nhi\u00ean, \u0111i\u1ec1u n\u00e0y s\u1ebd th\u1ef1c s\u1ef1 kh\u00f3 kh\u0103n n\u1ebfu b\u1ea1n mu\u1ed1n lan truy\u1ec1n m\u1ed9t th\u00f4ng \u0111i\u1ec7p ph\u1ee9c t\u1ea1p, \u0111\u1ea7y \u0111\u1ee7 n\u1ed9i dung v\u00e0 \u00fd ngh\u0129a. Do \u0111\u00f3, h\u00e3y c\u1ed1 g\u1eafng duy tr\u00ec \u1edf m\u1ee9c \u0111\u1ed9 t\u1eeb ho\u1eb7c d\u01b0\u1edbi 10 t\u1eeb b\u1ea1n nh\u00e9.<\/span><\/p>\n

    \u0110\u00e1ng tin c\u1eady, nh\u1ea5t qu\u00e1n<\/b><\/h3>\n

    V\u1edbi l\u1eddi h\u1ee9a th\u01b0\u01a1ng hi\u1ec7u, kh\u00e1ch h\u00e0ng s\u1ebd xem \u0111\u00f3 nh\u01b0 l\u00e0 m\u1ed9t \u0111\u1ecbnh h\u01b0\u1edbng trong chi\u1ebfn l\u01b0\u1ee3c ph\u00e1t tri\u1ec3n l\u00e2u d\u00e0i c\u1ee7a th\u01b0\u01a1ng hi\u1ec7u. Do \u0111\u00f3, vi\u1ec7c x\u00e2y d\u1ef1ng l\u1eddi h\u1ee9a th\u01b0\u01a1ng hi\u1ec7u c\u1ea7n nh\u1ea5t qu\u00e1n v\u00e0 \u0111\u1ed3ng b\u1ed9 nhau.<\/span><\/p>\n

    C\u00f3 th\u1ec3 \u0111o l\u01b0\u1eddng \u0111\u01b0\u1ee3c<\/b><\/h3>\n

    L\u1eddi h\u1ee9a th\u01b0\u01a1ng hi\u1ec7u c\u00e0ng \u0111\u01b0\u1ee3c ch\u1ec9 \u0111\u1ecbnh v\u00e0 c\u00f3 th\u1ec3 \u0111o l\u01b0\u1eddng s\u1ebd c\u00e0ng hi\u1ec7u qu\u1ea3. B\u1edfi, kh\u00f4ng c\u00f3 b\u1ea5t k\u00ec m\u1ed9t ho\u1ea1t \u0111\u1ed9ng kinh doanh n\u00e0o \u0111\u01b0\u1ee3c tri\u1ec3n khai m\u00e0 kh\u00f4ng c\u00f3 m\u1ee5c \u0111\u00edch. Do \u0111\u00f3, b\u1ea1n c\u00f3 th\u1ec3 tham kh\u1ea3o nh\u1eefng y\u1ebfu t\u1ed1 c\u00f3 th\u1ec3 \u0111o l\u01b0\u1eddng v\u00e0 ch\u1ec9 \u0111\u1ecbnh nh\u01b0 sau:\u00a0<\/span><\/p>\n

      \n
    • Th\u1eddi gian\u00a0<\/span><\/li>\n
    • C\u1ea3m x\u00fac<\/span><\/li>\n
    • Gi\u1edbi t\u00ednh\u00a0<\/span><\/li>\n
    • Ch\u1ea5t l\u01b0\u1ee3ng\u00a0<\/span><\/li>\n
    • Kho\u1ea3ng c\u00e1ch\u00a0<\/span><\/li>\n
    • Gi\u1edbi t\u00ednh<\/span><\/li>\n
    • \u2026.<\/span><\/li>\n<\/ul>\n

      V\u00ed d\u1ee5:\u00a0<\/span><\/p>\n

        \n
      • C\u1ea3m th\u1ea5y nh\u01b0 m\u1ed9t ng\u01b0\u1eddi ph\u1ee5 n\u1eef. \u2013 Revlon<\/span><\/li>\n
      • 15 ph\u00fat ho\u1eb7c \u00edt h\u01a1n c\u00f3 th\u1ec3 gi\u00fap b\u1ea1n ti\u1ebft ki\u1ec7m 15% ho\u1eb7c nhi\u1ec1u h\u01a1n cho b\u1ea3o hi\u1ec3m xe h\u01a1i. \u2013 Geico<\/span><\/li>\n
      • Gi\u00e1 th\u1ea5p \u1ed5n \u0111\u1ecbnh \u2013 Wegmans<\/span><\/li>\n<\/ul>\n

        Truy\u1ec1n c\u1ea3m h\u1ee9ng\u00a0<\/b><\/h3>\n

        S\u1ebd th\u1ef1c s\u1ef1 hi\u1ec7u qu\u1ea3 n\u1ebfu l\u1eddi h\u1ee9a th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a b\u1ea1n truy\u1ec1n c\u1ea3m h\u1ee9ng. H\u00e3y suy ngh\u0129 xem l\u00fd do v\u00ec sao h\u1ecd c\u1ea7n b\u1ea1n? \u0110i\u1ec1u g\u00ec s\u1ebd l\u00e0m h\u1ecd g\u1ee3i nh\u1edb v\u1ec1 b\u1ea1n? V\u00e0 b\u1ea1n s\u1ebd mang \u0111\u1ebfn nh\u1eefng g\u00ec cho h\u1ecd? H\u00e3y s\u1eed d\u1ee5ng l\u1eddi h\u1ee9a nh\u01b0 m\u1ed9t c\u00e1ch n\u00f3i l\u00ean gi\u00e1 tr\u1ecb c\u1ed1t l\u00f5i th\u01b0\u01a1ng hi\u1ec7u.\u00a0<\/span><\/p>\n

        V\u00ed d\u1ee5:\u00a0<\/span><\/p>\n

          \n
        • Th\u00eam nhi\u1ec1u l\u1ef1a ch\u1ecdn th\u1eddi trang t\u1ed1t cho con ng\u01b0\u1eddi, h\u00e0nh tinh v\u00e0 v\u00ed ti\u1ec1n c\u1ee7a b\u1ea1n \u2013 H&M<\/span><\/li>\n
        • Thu\u00ea nh\u1eefng b\u1ed9 \u00f3c gi\u1ecfi nh\u1ea5t l\u0129nh v\u1ef1c t\u01b0 v\u1ea5n qu\u1ea3n l\u00fd \u2013 McKinsey & Company<\/span><\/li>\n<\/ul>\n

          Gi\u1eef l\u1eddi h\u1ee9a<\/b><\/h3>\n

          Theo th\u1ed1ng k\u00ea cho th\u1ea5y, 50% l\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng \u0111ang d\u1ea7n m\u1ea5t ni\u1ec1m tin v\u00e0o l\u1eddi n\u00f3i v\u00e0 h\u00e0nh \u0111\u1ed9ng c\u1ee7a doanh nghi\u1ec7p. Do \u0111\u00f3, tr\u01b0\u1edbc khi truy\u1ec1n t\u1ea3i m\u1ed9t th\u00f4ng \u0111i\u1ec7p \u0111\u1ebfn v\u1edbi kh\u00e1ch h\u00e0ng, doanh nghi\u1ec7p c\u1ea7n xem x\u00e9t l\u1ea1i v\u1ec1 nh\u1eefng y\u1ebfu t\u1ed1 kh\u1ea3 thi c\u00f3 th\u1ec3 th\u1ef1c hi\u1ec7n \u0111\u01b0\u1ee3c. \u0110i\u1ec1u \u0111\u00f3, kh\u00f4ng nh\u1eefng gi\u00fap gia t\u0103ng uy t\u00edn, \u0111\u1ecbnh v\u1ecb th\u01b0\u01a1ng hi\u1ec7u m\u00e0 c\u00f2n gi\u00fap doanh nghi\u1ec7p tr\u1edf n\u00ean kh\u00e1c bi\u1ec7t h\u01a1n so v\u1edbi s\u1ed1 \u0111\u00f4ng c\u00f2n l\u1ea1i.<\/span><\/p>\n

          Cu\u1ed1i c\u00f9ng, l\u1eddi h\u1ee9a th\u01b0\u01a1ng hi\u1ec7u s\u1ebd m\u1ed9t ph\u1ea7n ph\u1ea3n \u00e1nh h\u00ecnh \u1ea3nh \u0111\u1ea1i di\u1ec7n v\u00e0 nh\u1eefng g\u00ec b\u1ea1n c\u00f3 th\u1ec3 l\u00e0m \u0111\u01b0\u1ee3c cho kh\u00e1ch h\u00e0ng. V\u00ec v\u1eady, h\u00e3y th\u1eadt s\u1ef1 c\u00e2n nh\u1eafc tr\u01b0\u1edbc khi truy\u1ec1n t\u1ea3i m\u1ed9t th\u00f4ng \u0111i\u1ec7p n\u00e0o \u0111\u00f3 \u0111\u1ebfn v\u1edbi h\u1ecd.\u00a0<\/span><\/p>\n

          Xem th\u00eam:<\/strong><\/em><\/p>\n

          L\u00f2ng tin c\u1ee7a kh\u00e1ch h\u00e0ng l\u00e0m n\u00ean s\u1ee9c m\u1ea1nh th\u01b0\u01a1ng hi\u1ec7u<\/strong><\/em><\/p>\n

          Chi\u1ebfn l\u01b0\u1ee3c th\u01b0\u01a1ng hi\u1ec7u: nh\u1eefng y\u1ebfu t\u1ed1 c\u1ed1t l\u00f5i t\u1ea1o s\u1ee9c m\u1ea1nh<\/strong><\/em><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

          L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 b\u1ea1n c\u00f3 th\u1ec3 t\u1ea1o ra m\u1ed9t s\u1ef1 k\u1ebft n\u1ed1i c\u1ea3m x\u00fac v\u00f4 h\u00ecnh gi\u1eefa kh\u00e1ch h\u00e0ng v\u00e0 doanh nghi\u1ec7p? L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 truy\u1ec1n t\u1ea3i m\u1ed9t th\u00f4ng \u0111i\u1ec7p? \u2013 \u0110\u00f3 c\u0169ng ch\u00ednh l\u00e0 c\u00e1ch v\u1eadn h\u00e0nh c\u1ee7a m\u1ed9t l\u1eddi h\u1ee9a th\u01b0\u01a1ng hi\u1ec7u. V\u1eady l\u1eddi h\u1ee9a th\u01b0\u01a1ng hi\u1ec7u l\u00e0 g\u00ec? T\u1ea7m quan tr\u1ecdng v\u00e0 m\u1ed9t s\u1ed1 v\u00ed d\u1ee5. 5 Nguy\u00ean t\u1eafc x\u00e2y d\u1ef1ng l\u1eddi h\u1ee9a th\u01b0\u01a1ng hi\u1ec7u th\u1eadt hi\u1ec7u qu\u1ea3. C\u00f9ng t\u00ecm hi\u1ec3u ngay.<\/strong><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[219],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/51826"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=51826"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/51826\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=51826"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=51826"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=51826"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}