{"id":51856,"date":"2023-12-20T01:36:41","date_gmt":"2023-12-19T18:36:41","guid":{"rendered":"https:\/\/masterskills.org\/blog\/nhung-hau-qua-tiem-an-cua-dich-vu-khach-hang-kem.html"},"modified":"2023-12-20T01:36:41","modified_gmt":"2023-12-19T18:36:41","slug":"nhung-hau-qua-tiem-an-cua-dich-vu-khach-hang-kem","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/nhung-hau-qua-tiem-an-cua-dich-vu-khach-hang-kem.html","title":{"rendered":"Nh\u1eefng h\u1eadu qu\u1ea3 ti\u1ec1m \u1ea9n c\u1ee7a d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng k\u00e9m"},"content":{"rendered":"
\n

M\u1ed9t doanh nghi\u1ec7p \u0111\u01b0\u1ee3c kh\u00e1ch h\u00e0ng ghi nh\u1eadn v\u00e0 \u0111\u00e1nh gi\u00e1 cao hay kh\u00f4ng ph\u1ee5 thu\u1ed9c r\u1ea5t nhi\u1ec1u v\u00e0o ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng. D\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1ed1t c\u00f3 th\u1ec3 gi\u00fap doanh nghi\u1ec7p gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng, t\u1ea1o t\u1ec7p kh\u00e1ch h\u00e0ng trung th\u00e0nh, t\u0103ng tr\u01b0\u1edfng doanh thu, ph\u00e1t tri\u1ec3n th\u01b0\u01a1ng hi\u1ec7u th\u00f4ng qua c\u00e1c ho\u1ea1t \u0111\u1ed9ng marketing truy\u1ec1n mi\u1ec7ng c\u1ee7a kh\u00e1ch h\u00e0ng. Ng\u01b0\u1ee3c l\u1ea1i, d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng k\u00e9m c\u00f3 th\u1ec3 g\u00e2y ra nhi\u1ec1u h\u1eadu qu\u1ea3 ti\u1ec1m \u1ea9n cho doanh nghi\u1ec7p.<\/strong><\/p>\n

\"Masterskills-hau-qua-dich-vu-khach-hang-kem\"<\/p>\n

H\u1eadu qu\u1ea3 ti\u1ec1m \u1ea9n c\u1ee7a d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng k\u00e9m<\/p>\n<\/div>\n

5 h\u1eadu qu\u1ea3 ti\u1ec1m \u1ea9n c\u1ee7a d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng k\u00e9m cho doanh nghi\u1ec7p<\/strong><\/h2>\n

M\u1ed9t doanh nh\u00e2n Timi Nadela \u0111\u00e3 t\u1eebng n\u00f3i \u201cTin t\u1ee9c v\u1ec1 d\u1ecbch v\u1ee5 k\u00e9m \u0111\u01b0\u1ee3c nhi\u1ec1u ng\u01b0\u1eddi quan t\u00e2m g\u1ea5p \u0111\u00f4i so v\u1edbi nh\u1eefng l\u1eddi khen v\u1ec1 tr\u1ea3i nghi\u1ec7m d\u1ecbch v\u1ee5 t\u1ed1t\u201d<\/strong><\/em>.<\/p>\n

Do \u0111\u00f3, mang l\u1ea1i s\u1ef1 h\u00e0i l\u00f2ng cho kh\u00e1ch h\u00e0ng l\u00e0 \u0111i\u1ec1u m\u1ed9t doanh nghi\u1ec7p mu\u1ed1n ph\u00e1t tri\u1ec3n ph\u1ea3i t\u1eadp trung v\u00e0o, v\u00ec h\u1ec7 qu\u1ea3 c\u1ee7a d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng k\u00e9m c\u00f3 th\u1ec3 th\u1ef1c s\u1ef1 g\u00e2y b\u1ea5t l\u1ee3i cho b\u1ea1n.<\/p>\n

\"Masterskills-dich-vu-khach-hang-kem-dan-den-ton-hai-gi\"<\/p>\n

D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng k\u00e9m<\/p>\n<\/div>\n

1. Uy t\u00edn th\u01b0\u01a1ng hi\u1ec7u b\u1ecb gi\u1ea3m s\u00fat, \u0111\u00e1nh gi\u00e1 k\u00e9m<\/strong><\/h3>\n

Theo Warren Buffett \u0111\u00e3 t\u1eebng chia s\u1ebb \u201cM\u1ea5t 20 n\u0103m \u0111\u1ec3 x\u00e2y d\u1ef1ng uy t\u00edn, h\u1ee7y ho\u1ea1i ch\u1ec9 c\u1ea7n 5 ph\u00fat<\/strong><\/em>\u201d<\/p>\n

Khi nh\u1eafc \u0111\u1ebfn h\u1ec7 qu\u1ea3 c\u1ee7a d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng k\u00e9m th\u00ec n\u1ea1n nh\u00e2n \u0111\u1ea7u ti\u00ean ch\u1ecbu \u1ea3nh h\u01b0\u1edfng l\u00e0 uy t\u00edn th\u01b0\u01a1ng hi\u1ec7u.<\/p>\n

Th\u1ef1c t\u1ebf, t\u1ef7 l\u1ec7 kh\u00e1ch h\u00e0ng chia s\u1ebb t\u00edch c\u1ef1c lu\u00f4n c\u00f3 xu h\u01b0\u1edbng th\u1ea5p h\u01a1n so v\u1edbi vi\u1ebft nh\u1eefng \u0111\u00e1nh gi\u00e1 ti\u00eau c\u1ef1c tr\u00ean c\u00e1c m\u1ea1ng x\u00e3 h\u1ed9i. Theo c\u00e1c nghi\u00ean c\u1ee9u th\u00ec 95% kh\u00e1ch h\u00e0ng s\u1ebd chia s\u1ebb v\u1edbi \u00edt nh\u1ea5t m\u1ed9t ng\u01b0\u1eddi v\u1ec1 tr\u1ea3i nghi\u1ec7m ti\u00eau c\u1ef1c v\u00e0 c\u00f3 54% s\u1ebd chia s\u1ebb v\u1edbi h\u01a1n 5 ng\u01b0\u1eddi kh\u00e1c.<\/p>\n

Ngo\u00e0i ra, \u0111\u00e3 c\u00f3 m\u1ed9t nghi\u00ean c\u1ee9u th\u1ef1c t\u1ebf ch\u1ec9 ra r\u1eb1ng 88% kh\u00e1ch h\u00e0ng \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh mua h\u00e0ng hay kh\u00f4ng l\u00e0 ph\u1ee5 thu\u1ed9c v\u00e0o c\u00e1c \u0111\u00e1nh gi\u00e1 c\u1ee7a kh\u00e1ch h\u00e0ng tr\u01b0\u1edbc \u0111\u00f3.<\/p>\n

\"Masterskills-hau-qua-cua-dich-vu-khach-hang-kem-doi-voi-doanh-nghiep\"<\/p>\n

D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng k\u00e9m \u2013 Uy t\u00edn th\u01b0\u01a1ng hi\u1ec7u b\u1ecb gi\u1ea3m s\u00fat, \u0111\u00e1nh gi\u00e1 k\u00e9m<\/p>\n<\/div>\n

2. \u0110\u00e1nh m\u1ea5t nhi\u1ec1u c\u01a1 h\u1ed9i trong t\u01b0\u01a1ng lai<\/strong><\/h3>\n

D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng t\u1ec7 kh\u00f4ng ch\u1ec9 \u0111\u00e1nh m\u1ea5t kh\u00e1ch h\u00e0ng n\u00f3 c\u00f2n \u0111\u1ec3 l\u1ea1i c\u1ea3 m\u1ed9t h\u1ec7 l\u1ee5y \u0111\u1eb1ng sau. C\u1ee5 th\u1ec3 l\u00e0 c\u01a1 h\u1ed9i trong t\u01b0\u01a1ng lai cho b\u1ea1n<\/p>\n

Qua nhi\u1ec1u cu\u1ed9c kh\u1ea3o s\u00e1t th\u1ef1c ti\u1ec5n \u0111\u00e3 ch\u1ec9 ra r\u1eb1ng, h\u1ea7u h\u1ebft kh\u00e1ch h\u00e0ng s\u1ebd kh\u00f4ng ch\u1ee7 \u0111\u1ed9ng li\u00ean h\u1ec7 \u0111\u1ec3 \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 khi h\u1ecd c\u1ea3m th\u1ea5y kh\u00f4ng h\u00e0i l\u00f2ng v\u1edbi doanh nghi\u1ec7p. Thay v\u00e0o \u0111\u00f3 l\u00e0 s\u1ef1 im l\u1eb7ng v\u00e0 h\u1ecd s\u1ebd kh\u00f4ng bao gi\u1edd mu\u1ed1n quay l\u1ea1i v\u1edbi b\u1ea1n n\u1eefa. Trong khi \u0111\u00f3, nhi\u1ec7m v\u1ee5 c\u1ee7a d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng l\u00e0 mang l\u1ea1i nh\u1eefng \u0111i\u1ec1u tuy\u1ec7t v\u1eddi nh\u1ea5t t\u1eeb doanh nghi\u1ec7p \u0111\u1ebfn cho kh\u00e1ch h\u00e0ng.<\/p>\n

Tr\u00e1i l\u1ea1i, d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng t\u1ed1t s\u1ebd lu\u00f4n t\u1ea1o cho doanh nghi\u1ec7p t\u1edbi nhi\u1ec1u c\u01a1 h\u1ed9i trong t\u01b0\u01a1ng lai, v\u00ed d\u1ee5:<\/p>\n

    \n
  • \u0110\u00e1nh m\u1ea5t kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng: Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 c\u00f3 nhu c\u1ea7u v\u1edbi s\u1ea3n ph\u1ea9m nh\u01b0ng th\u01b0\u1eddng kh\u00f4ng mua n\u1ebfu d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng k\u00e9m. Ho\u1eb7c h\u1ecd c\u00f3 th\u1ec3 mua l\u1ea7n \u0111\u1ea7u r\u1ed3i im l\u1eb7ng r\u1eddi \u0111i.<\/li>\n
  • N\u1ebfu d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng t\u1ed1t m\u00e0 s\u1ea3n ph\u1ea9m c\u00f3 v\u1ea5n \u0111\u1ec1, kh\u00e1ch h\u00e0ng s\u1ebd li\u00ean h\u1ec7 l\u1ea1i v\u1edbi b\u1ea1n \u0111\u1ec3 ph\u1ea3n \u00e1nh, gi\u1ea3m thi\u1ec3u tr\u01b0\u1eddng h\u1ee3p kh\u00e1ch h\u00e0ng im l\u1eb7ng v\u00e0 \u00e2m th\u1ea7m r\u1eddi \u0111i. L\u00fac n\u00e0y, doanh nghi\u1ec7p c\u1ea7n c\u1ed1 g\u1eafng gi\u1ea3i quy\u1ebft nh\u1eefng v\u1ea5n \u0111\u1ec1 kh\u00e1ch h\u00e0ng g\u1eb7p ph\u1ea3i \u0111\u1ec3 h\u1ecd c\u00f3 th\u1ec3 tr\u1edf th\u00e0nh kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng.<\/li>\n
  • N\u1ebfu b\u1ea1n c\u00f3 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng t\u1ed1t, k\u1ebft h\u1ee3p th\u00eam s\u1ea3n ph\u1ea9m t\u1ed1t, c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng chuy\u1ec3n \u0111\u1ed5i c\u00e1c kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng th\u00e0nh kh\u00e1ch h\u00e0ng trung th\u00e0nh. \u0110\u00e2y l\u00e0 nh\u00f3m kh\u00e1ch h\u00e0ng lu\u00f4n s\u1eb5n s\u00e0ng mua h\u00e0ng c\u1ee7a b\u1ea1n, gi\u1edbi thi\u1ec7u s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n \u0111\u1ebfn ng\u01b0\u1eddi th\u00e2n, b\u1ea1n b\u00e8 c\u1ee7a h\u1ecd, gi\u00fap doanh nghi\u1ec7p c\u1ee7a b\u1ea1n m\u1edf r\u1ed9ng t\u1ec7p kh\u00e1ch h\u00e0ng.<\/li>\n<\/ul>\n

    V\u00ec v\u1eady, N\u1ebfu d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng k\u00e9m, ch\u1eafc ch\u1eafn doanh nghi\u1ec7p c\u1ee7a b\u1ea1n s\u1ebd b\u1ecf l\u1ee1 nhi\u1ec1u kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng, v\u00e0 r\u1ea5t kh\u00f3 \u0111\u1ec3 ph\u00e1t tri\u1ec3n doanh nghi\u1ec7p.<\/p>\n

    \"Masterskills-dich-vu-khach-hang-kem-danh-mat-co-hoi-tuong-lai\"<\/p>\n

    D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng k\u00e9m \u0111\u00e1nh m\u1ea5t c\u01a1 h\u1ed9i trong t\u01b0\u01a1ng lai<\/p>\n<\/div>\n

    3. Nh\u00e2n vi\u00ean c\u1ee7a doanh nghi\u1ec7p b\u1ecb \u1ea3nh h\u01b0\u1edfng<\/strong><\/h3>\n

    B\u01b0\u1edbc ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng k\u00e9m \u1ea3nh h\u01b0\u1edfng tr\u1ef1c ti\u1ebfp t\u1edbi kh\u00e1ch h\u00e0ng c\u1ee7a doanh nghi\u1ec7p m\u00e0 nh\u00e2n vi\u00ean c\u0169ng b\u1ecb t\u00e1c \u0111\u1ed9ng.<\/p>\n

    Khi m\u1ed9t doanh nghi\u1ec7p c\u00f3 d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1ec7 th\u00ec c\u00e1c chuy\u00ean vi\u00ean gi\u1ecfi nh\u1ea5t c\u1ee7a doanh nghi\u1ec7p s\u1ebd ph\u1ea3i tr\u1ef1c ti\u1ebfp gi\u1ea3i quy\u1ebft nh\u1eefng h\u1eadu qu\u1ea3 \u0111\u1ec3 l\u1ea1i t\u1eeb \u0111\u1ed9i ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng, v\u1ec1 l\u00e2u d\u00e0i s\u1ebd d\u1eabn \u0111\u1ebfn nh\u1eefng ti\u00eau c\u1ef1c trong nh\u00e2n vi\u00ean. T\u1ec7 h\u1ea1i h\u01a1n \u0111\u00f3 l\u00e0 b\u00ean c\u1ea1nh uy t\u00edn c\u00f4ng ty suy gi\u1ea3m, doanh s\u1ed1 \u0111i xu\u1ed1ng, c\u00e1c nh\u00e2n vi\u00ean gi\u1ecfi c\u0169ng s\u1ebd c\u00e2n nh\u1eafc \u0111\u1ebfn vi\u1ec7c ra \u0111i.<\/p>\n

    \"Masterskills-hau-qua-dich-vu-khach-hang-te\"<\/p>\n

    H\u1eadu qu\u1ea3 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng k\u00e9m nh\u00e2n vi\u00ean b\u1ecb \u1ea3nh h\u01b0\u1edfng<\/p>\n<\/div>\n

    4. Doanh s\u1ed1 s\u1ee5t gi\u1ea3m<\/strong><\/h3>\n

    D\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng k\u00e9m s\u1ebd d\u1eabn \u0111\u1ebfn m\u1ed9t h\u1eadu qu\u1ea3 t\u1ea5t y\u1ebfu l\u00e0 l\u00e0m suy gi\u1ea3m k\u1ebft qu\u1ea3 kinh doanh( doanh s\u1ed1) c\u1ee7a doanh nghi\u1ec7p.<\/p>\n

    Do \u0111\u00f3, ch\u1ec9 c\u1ea7n 1 kh\u00e1ch h\u00e0ng kh\u00f4ng h\u00e0i l\u00f2ng, ra \u0111i th\u01b0\u1eddng k\u00e9o theo 5 kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng kh\u00e1c. Trong khi \u0111\u00f3, doanh s\u1ed1 kh\u00f4ng ch\u1ec9 \u0111\u01a1n thu\u1ea7n l\u00e0 \u0111\u01a1n h\u00e0ng \u0111\u1ea7u ti\u00ean c\u1ee7a kh\u00e1ch h\u00e0ng. \u0110\u1eb7c bi\u1ec7t, chi ph\u00ed c\u00f3 m\u1ed9t kh\u00e1ch h\u00e0ng m\u1edbi lu\u00f4n \u0111\u1eaft h\u01a1n nhi\u1ec1u so v\u1edbi chi ph\u00ed khai th\u00e1c kh\u00e1ch h\u00e0ng c\u0169<\/p>\n

    \"Masterskills-dich-vu-khach-hang-kem-doanh-thu-giam\"<\/p>\n

    D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng k\u00e9m doanh thu gi\u1ea3m<\/p>\n<\/div>\n

    5. \u201cTi\u1ebfng x\u1ea5u\u201d lan nhanh<\/strong><\/h3>\n

    \u0110\u1eebng \u0111\u1ec3 ti\u1ebfng x\u1ea5u lan xa v\u00ec ph\u1ea3n h\u1ed3i ti\u00eau c\u1ef1c lu\u00f4n c\u00f3 xu h\u01b0\u1edbng t\u0103ng tr\u01b0\u1edfng t\u1ef1 nhi\u00ean nhi\u1ec1u h\u01a1n t\u00edch c\u1ef1c. Th\u1ef1c t\u1ebf qua nhi\u1ec1u b\u00e0i kh\u1ea3o s\u00e1t ch\u1ec9 ra r\u1eb1ng ch\u1ec9 khi kh\u00e1ch kh\u00f4ng h\u00e0i l\u00f2ng, ph\u00e0n n\u00e0n, ph\u1ea3n \u00e1nh b\u1ee9c x\u00fac,\u2026 m\u1edbi \u0111\u1ec3 l\u1ea1i \u0111\u00e1nh gi\u00e1 ti\u00eau c\u1ef1c \u0111\u1ec3 \u0111\u00f2i h\u1ecfi quy\u1ec1n l\u1ee3i, gi\u1ea3i t\u1ecfa b\u1ee9c x\u00fac c\u1ee7a kh\u00e1ch h\u00e0ng. Trong khi \u0111\u00f3, kh\u00e1ch h\u00e0ng h\u00e0i l\u00f2ng th\u01b0\u1eddng c\u00f3 xu h\u01b0\u1edbng im l\u1eb7ng, l\u1ea7n sau mua h\u00e0ng ti\u1ebfp nh\u01b0ng s\u1ebd kh\u00f4ng tuy\u00ean truy\u1ec1n v\u1ec1 c\u00e1i t\u1ed1t c\u1ee7a doanh nghi\u1ec7p n\u1ebfu kh\u00f4ng c\u00f3 \u0111\u1ed9ng l\u1ef1c th\u00fac \u0111\u1ea9y h\u1ecd. V\u00ed d\u1ee5 nh\u01b0 t\u1eb7ng qu\u00e0, nh\u1eadn Voucher gi\u1ea3m gi\u00e1,\u2026 n\u1ebfu h\u1ecd \u0111\u1ec3 l\u1ea1i \u0111\u00e1nh gi\u00e1 t\u00edch c\u1ef1c cho doanh nghi\u1ec7p.<\/p>\n

    \u0110\u1eb7c bi\u1ec7t trong th\u1eddi \u0111\u1ea1i c\u00f4ng ngh\u1ec7 s\u1ed1, s\u1ee9c m\u1ea1nh c\u1ee7a Internet, m\u1ea1ng x\u00e3 h\u1ed9i, n\u1ebfu marketing truy\u1ec1n mi\u1ec7ng nh\u1eefng \u0111i\u1ec1u ti\u00eau c\u1ef1c s\u1ebd d\u1eabn \u0111\u1ebfn ti\u1ebfng x\u1ea5u lan nhanh, g\u00e2y m\u1ea5t uy t\u00edn th\u01b0\u01a1ng hi\u1ec7u v\u00e0 \u0111\u00e1nh m\u1ea5t nhi\u1ec1u kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng trong t\u01b0\u01a1ng lai<\/p>\n

    \"Masterskills-dich-vu-khach-hang-te-anh-huong-danh-tieng\"<\/p>\n

    D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng k\u00e9m d\u1eabn \u0111\u1ebfn gi\u1ea3m uy t\u00edn, ti\u1ebfng x\u1ea5u lan nhanh<\/p>\n<\/div>\n

    T\u00f3m l\u1ea1i, d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng k\u00e9m s\u1ebd l\u00e0m \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn m\u1ecdi kh\u00eda c\u1ea1nh c\u1ee7a doanh nghi\u1ec7p. N\u00f3 kh\u00f4ng ch\u1ec9 l\u00e0m gi\u1ea3m uy t\u00edn th\u01b0\u01a1ng hi\u1ec7u, \u0111\u00e1nh m\u1ea5t kh\u00e1ch h\u00e0ng, l\u00e0m gi\u1ea3m doanh s\u1ed1, m\u00e0 c\u00f2n c\u00f3 th\u1ec3 l\u00e0m m\u1ea5t nh\u00e2n vi\u00ean tuy\u1ebfn \u0111\u1ea7u, ch\u1ee7 ch\u1ed1t c\u1ee7a c\u00f4ng ty,\u2026.<\/p>\n

    C\u00f3 th\u1ec3 b\u1ea1n quan t\u00e2m:<\/strong><\/em><\/p>\n

    Th\u1ebf n\u00e0o l\u00e0 d\u1ecbch v\u1ee5 t\u1ed1t, khi\u1ebfn m\u1ecdi kh\u00e1ch h\u00e0ng h\u00e0i l\u00f2ng?<\/strong><\/em><\/p>\n

    S\u1ef1 kh\u00e1c nhau gi\u1eefa d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/strong><\/em><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

    M\u1ed9t doanh nghi\u1ec7p \u0111\u01b0\u1ee3c kh\u00e1ch h\u00e0ng ghi nh\u1eadn v\u00e0 \u0111\u00e1nh gi\u00e1 cao hay kh\u00f4ng ph\u1ee5 thu\u1ed9c r\u1ea5t nhi\u1ec1u v\u00e0o ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng. D\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1ed1t c\u00f3 th\u1ec3 gi\u00fap doanh nghi\u1ec7p gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng, t\u1ea1o t\u1ec7p kh\u00e1ch h\u00e0ng trung th\u00e0nh, t\u0103ng tr\u01b0\u1edfng doanh thu, ph\u00e1t tri\u1ec3n th\u01b0\u01a1ng hi\u1ec7u th\u00f4ng qua c\u00e1c ho\u1ea1t \u0111\u1ed9ng marketing truy\u1ec1n mi\u1ec7ng c\u1ee7a kh\u00e1ch h\u00e0ng. Ng\u01b0\u1ee3c l\u1ea1i, d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng k\u00e9m c\u00f3 th\u1ec3 g\u00e2y ra nhi\u1ec1u h\u1eadu qu\u1ea3 ti\u1ec1m \u1ea9n cho doanh nghi\u1ec7p.<\/strong><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[219],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/51856"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=51856"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/51856\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=51856"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=51856"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=51856"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}