{"id":51984,"date":"2023-12-20T02:01:05","date_gmt":"2023-12-19T19:01:05","guid":{"rendered":"https:\/\/masterskills.org\/blog\/cach-giu-chan-khach-hang-cu-tao-khach-hang-trung-thanh.html"},"modified":"2023-12-20T02:01:05","modified_gmt":"2023-12-19T19:01:05","slug":"cach-giu-chan-khach-hang-cu-tao-khach-hang-trung-thanh","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/cach-giu-chan-khach-hang-cu-tao-khach-hang-trung-thanh.html","title":{"rendered":"C\u00e1ch gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng c\u0169 \u2013 T\u1ea1o kh\u00e1ch h\u00e0ng trung th\u00e0nh"},"content":{"rendered":"
\n

M\u1ed9t trong nh\u1eefng c\u00e1ch t\u1ed1i \u01b0u hi\u1ec7u qu\u1ea3 kinh doanh l\u00e0 gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng c\u0169, t\u1ea1o th\u00e0nh t\u1ec7p kh\u00e1ch h\u00e0ng trung th\u00e0nh. \u0110\u00e2y l\u00e0 \u0111i\u1ec1u m\u00e0 b\u1ea5t k\u1ef3 m\u1ed9t doanh nghi\u1ec7p n\u00e0o \u0111\u1ec1u mong mu\u1ed1n. V\u00ec vi\u1ec7c gi\u1eef ch\u00e2n m\u1ed9t kh\u00e1ch h\u00e0ng c\u0169 s\u1ebd ti\u1ebft ki\u1ec7m h\u01a1n 5-7 l\u1ea7n chi ph\u00ed qu\u1ea3ng c\u00e1o so v\u1edbi t\u00ecm ki\u1ebfm m\u1ed9t kh\u00e1ch h\u00e0ng m\u1edbi. Th\u00eam v\u00e0o \u0111\u00f3, nghi\u00ean c\u1ee9u t\u1eeb Bain & Company c\u0169ng cho th\u1ea5y t\u1ef7 l\u1ec7 gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng t\u0103ng 5% s\u1ebd mang l\u1ea1i l\u1ee3i nhu\u1eadn 25\u201395%. V\u1eady l\u00e0m sao \u0111\u1ec3 gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng c\u0169 hi\u1ec7u qu\u1ea3? Th\u00ec \u0111\u00e2y l\u00e0 c\u00e1ch \u0111\u1ec3 x\u00e2y d\u1ef1ng nh\u1eefng chi\u1ebfn l\u01b0\u1ee3c gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng trung th\u00e0nh b\u1ea1n n\u00ean bi\u1ebft:<\/strong><\/span><\/p>\n

\"C\u00e1ch<\/p>\n

C\u00e1ch gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng c\u0169 \u2013 T\u1ea1o kh\u00e1ch h\u00e0ng trung th\u00e0nh<\/span><\/p>\n<\/div>\n

T\u1ea1i\u00a0sao ph\u1ea3i gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng?<\/span><\/strong><\/h2>\n

Kh\u00e1ch h\u00e0ng c\u0169 \u0111\u00f3ng vai tr\u00f2 c\u1ef1c k\u1ef3 quan tr\u1ecdng \u0111\u1ed1i v\u1edbi doanh nghi\u1ec7p. V\u00ec th\u1ef1c t\u1ebf, h\u1ecd \u0111\u00e3 c\u00f3 tr\u1ea3i nghi\u1ec7m v\u1ec1 s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n. H\u1ecd s\u1ebd gi\u00e1n ti\u1ebfp gi\u00fap doanh nghi\u1ec7p th\u1ef1c hi\u1ec7n marketing truy\u1ec1n mi\u1ec7ng, mang l\u1ea1i ngu\u1ed3n kh\u00e1ch h\u00e0ng m\u1edbi v\u1edbi chi ph\u00ed c\u1ef1c r\u1ebb.<\/span><\/p>\n

M\u1eb7t kh\u00e1c, theo t\u00e2m l\u00fd chung c\u00e1i g\u00ec c\u00f3 hi\u1ec7u qu\u1ea3 th\u00ec kh\u00e1ch h\u00e0ng s\u1ebd \u01b0u ti\u00ean s\u1eed d\u1ee5ng l\u1ea1i v\u00e0 xem n\u00f3 l\u00e0 ch\u00e2n \u00e1i. Tuy nhi\u00ean, \u0111\u1ec3 l\u00e0m \u0111\u01b0\u1ee3c \u0111i\u1ec1u n\u00e0y \u0111\u00f2i h\u1ecfi ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m ph\u1ea3i th\u1eadt s\u1ef1 n\u1ed5i tr\u1ed9i b\u00ean c\u1ea1nh vi\u1ec7c doanh nghi\u1ec7p c\u1ea7n cung c\u1ea5p t\u1edbi kh\u00e1ch h\u00e0ng qu\u00e1 tr\u00ecnh tr\u1ea3i nghi\u1ec7m, ch\u0103m s\u00f3c t\u1ed1t.<\/span><\/p>\n

\"Lu\u00f4n<\/p>\n

Lu\u00f4n ti\u1ebfp nh\u1eadn, ch\u1ee7 \u0111\u1ed9ng l\u1eafng nghe \u00fd ki\u1ebfn t\u1eeb kh\u00e1ch h\u00e0ng<\/span><\/p>\n<\/div>\n

S\u1ef1 th\u1eadt, m\u1ecdi doanh nghi\u1ec7p \u0111\u1ec1u bi\u1ebft vai tr\u00f2 v\u00e0 t\u1ea7m quan tr\u1ecdng c\u1ee7a t\u1ec7p kh\u00e1ch h\u00e0ng c\u0169 tuy nhi\u00ean hi\u1ec7n nay kh\u00e1 nhi\u1ec1u doanh nghi\u1ec7p kh\u00f4ng th\u1ec3 gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh v\u00e0 kh\u00f4ng bi\u1ebft li\u1ec7u c\u00f3 ph\u1ea3i do thi\u1ebfu s\u00f3t trong qu\u00e1 tr\u00ecnh ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng. V\u00ec v\u1eady, b\u1ea1n c\u0169ng nh\u01b0 doanh nghi\u1ec7p c\u1ee7a b\u1ea1n n\u00ean c\u00f3 nh\u1eefng chi\u1ebfn l\u01b0\u1ee3c gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng, gi\u00fap doanh nghi\u1ec7p b\u1ea1n t\u1ed1i \u01b0u hi\u1ec7u qu\u1ea3 kinh doanh.<\/span><\/p>\n

\"L\u00e0m<\/p>\n

L\u00e0m sao ph\u1ea3i gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng?<\/span><\/p>\n<\/div>\n

Kh\u00f4ng ph\u1ea3i t\u1ef1 nhi\u00ean l\u1ea1i c\u00f3 nhi\u1ec1u doanh nghi\u1ec7p loay hoay t\u00ecm c\u00e1ch gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng, t\u1ea1o t\u1eadp kh\u00e1ch h\u00e0ng trung th\u00e0nh. V\u00ec th\u1ef1c t\u1ebf nh\u1eefng l\u1ee3i \u00edch mang l\u1ea1i cho doanh nghi\u1ec7p c\u1ee7a b\u1ea1n t\u1eeb vi\u1ec7c n\u00e0y c\u1ef1c h\u1eefu \u00edch, c\u1ee5 th\u1ec3:<\/span><\/p>\n

    \n
  • Gi\u00fap doanh nghi\u1ec7p s\u1eed d\u1ee5ng m\u1ed9t c\u00e1ch t\u1ed1i \u01b0u th\u1eddi gian, chi ph\u00ed ph\u1ea3i t\u00ecm ki\u1ebfm kh\u00e1ch h\u00e0ng m\u1edbi. Trong khi ph\u00ed gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng c\u0169 ch\u1ec9 m\u1ea5t \u00bc so v\u1edbi t\u00ecm ki\u1ebfm kh\u00e1ch h\u00e0ng m\u1edbi.<\/span><\/li>\n
  • T\u0103ng hi\u1ec7u qu\u1ea3 kinh doanh: Theo th\u1ed1ng k\u00ea m\u1edbi nh\u1ea5t th\u00ec doanh s\u1ed1 ki\u1ebfm \u0111\u01b0\u1ee3c t\u1eeb kh\u00e1ch h\u00e0ng c\u0169 chi\u1ebfm c\u00f3 th\u1ec3 l\u00ean \u0111\u1ebfn 80% t\u1ed5ng doanh thu. \u0110i\u1ec1u \u0111\u00f3 ch\u1ee9ng minh gi\u00e1 tr\u1ecb nh\u1ea5t \u0111\u1ecbnh cho kh\u00e1ch h\u00e0ng trung th\u00e0nh.<\/span><\/li>\n
  • Remarketing: T\u1eeb t\u1eadp kh\u00e1ch h\u00e0ng trung th\u00e0nh doanh nghi\u1ec7p c\u1ee7a b\u1ea1n s\u1ebd c\u00f3 nhi\u1ec1u kh\u00e1ch h\u00e0ng m\u1edbi n\u1eefa. H\u1ecd s\u1ebd gi\u00fap doanh nghi\u1ec7p qu\u1ea3ng b\u00e1 \u0111\u1ebfn nhi\u1ec1u kh\u00e1ch h\u00e0ng m\u1edbi h\u01a1n v\u1edbi gi\u00e1 0 \u0111\u1ed3ng. Tr\u1ea3i nghi\u1ec7m th\u1eadt, hi\u1ec7u qu\u1ea3 th\u1eadt l\u00e0 m\u00ecnh ch\u1ee9ng c\u1ee5 th\u1ec3 \u0111\u1ec3 thu h\u00fat \u0111\u01b0\u1ee3c \u0111\u1ed1i t\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng.<\/span><\/li>\n<\/ul>\n
    \"L\u1ee3i<\/p>\n

    L\u1ee3i \u00edch c\u1ee7a vi\u1ec7c gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng c\u0169 mang l\u1ea1i kh\u00f4ng ph\u1ea3i ai c\u0169ng bi\u1ebft?<\/span><\/p>\n<\/div>\n

    C\u00e1ch gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng c\u0169 hi\u1ec7u qu\u1ea3, m\u1ed9t quy chu\u1ea9n \u0111\u00e1ng \u0111\u1ec3 b\u1ea1n \u00e1p d\u1ee5ng<\/b><\/span><\/h2>\n

    1. H\u00e3y ch\u00fa tr\u1ecdng s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 b\u1ea1n \u0111ang cung c\u1ea5p \u2013 Gi\u1eef cho s\u1ea3n ph\u1ea9m lu\u00f4n nh\u1ea5t qu\u00e1n v\u00e0 c\u1ea3i ti\u1ebfn \u0111\u1ec3 ph\u00f9 h\u1ee3p v\u1edbi nhu c\u1ea7u ng\u01b0\u1eddi d\u00f9ng<\/span><\/h3>\n

    B\u00ed quy\u1ebft gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng, khi\u1ebfn \u01b0a th\u00edch v\u00e0 tin t\u01b0\u1edfng v\u00e0o s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 ch\u00ednh l\u00e0 ch\u1ea5t l\u01b0\u1ee3ng.<\/span><\/p>\n

    Th\u1ef1c t\u1ebf, kh\u00e1ch h\u00e0ng c\u00f3 nhi\u1ec1u s\u1ef1 l\u1ef1a ch\u1ecdn, nh\u01b0ng \u0111\u1ec3 h\u1ecd quay l\u1ea1i v\u1edbi b\u1ea1n ph\u1ea7n l\u1edbn b\u1edfi v\u00ec s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n th\u1ef1c s\u1ef1 t\u1ed1t v\u00e0 ch\u1eafc ch\u1eafn h\u1ecd mu\u1ed1n nh\u1eefng l\u1ea7n k\u1ebf ti\u1ebfp \u0111\u1ec1u nh\u1eadn \u0111\u01b0\u1ee3c nh\u1eefng s\u1ef1 tr\u1ea3i nghi\u1ec7m t\u01b0\u01a1ng t\u1ef1 ho\u1eb7c t\u1ed1t h\u01a1n nh\u01b0 th\u1ebf.<\/span><\/p>\n

    Do \u0111\u00f3, di\u1ec7n m\u1ea1o b\u00ean ngo\u00e0i t\u1ed1t \u0111\u1ebfn \u0111\u00e2u, thu h\u00fat \u0111\u1ebfn m\u1ea5y c\u0169ng kh\u00f4ng t\u1ed1t b\u1eb1ng ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 gi\u00e1 tr\u1ecb m\u00e0 b\u1ea1n mang \u0111\u1ebfn cho kh\u00e1ch h\u00e0ng. H\u00e3y lu\u00f4n l\u1eafng nghe \u00fd ki\u1ebfn kh\u00e1ch h\u00e0ng \u0111\u1ec3 c\u00f3 nh\u1eefng c\u1ea3i ti\u1ebfn ph\u00f9 h\u1ee3p .<\/span><\/p>\n

    \"C\u00e1ch<\/p>\n

    C\u00e1ch gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3 qua vi\u1ec7c ch\u00fa tr\u1ecdng \u0111\u1ebfn s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5<\/span><\/p>\n<\/div>\n

    \u00a02. B\u1ed9 ph\u1eadn Sale\/Telesale lu\u00f4n c\u00f3 m\u1ed9t th\u00e1i \u0111\u1ed9 chuy\u00ean nghi\u1ec7p<\/span><\/h3>\n

    \u0110i\u1ec1u m\u00e0 \u0111\u1ec3 kh\u00e1ch h\u00e0ng \u0111\u1eb7t l\u00ean b\u00e0n c\u00e2n so s\u00e1nh v\u1edbi c\u00e1c th\u01b0\u01a1ng hi\u1ec7u kh\u00e1c \u0111\u00f3 l\u00e0 d\u1ef1a v\u00e0o s\u1ef1 chuy\u00ean nghi\u1ec7p, t\u1eadn t\u00ecnh v\u00e0 th\u00e1i \u0111\u1ed9 c\u1ee7a b\u1ed9 ph\u1eadn b\u00e1n h\u00e0ng, ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng.<\/span><\/p>\n

    S\u1ef1 th\u1eadt ch\u1ec9 c\u1ea7n m\u1ed9t feedbacks c\u1ee7a kh\u00e1ch h\u00e0ng ph\u1ea3n \u00e1nh v\u1ec1 thi\u1ebfu s\u00f3t trong qu\u00e1 tr\u00ecnh ph\u1ee5c v\u1ee5 c\u0169ng khi\u1ebfn b\u1ea1n, doanh nghi\u1ec7p b\u1ecb h\u1ea1 th\u1ea5p l\u00e0 c\u00f3 th\u1eadt. Ng\u01b0\u1ee3c l\u1ea1i n\u1ebfu c\u00f3 nh\u1eefng feedbacks t\u1ed1t n\u00f3 s\u1ebd gi\u00fap s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n \u0111\u01b0\u1ee3c nhi\u1ec1u ng\u01b0\u1eddi tin t\u01b0\u1edfng v\u00e0 l\u1ef1a ch\u1ecdn. Theo t\u00e2m l\u00fd chung, khi \u0111\u01b0a ra l\u1ef1a ch\u1ecdn \u0111\u1ec1u d\u1ef1a tr\u00ean nh\u1eefng \u0111\u00e1nh gi\u00e1 c\u1ee7a nh\u1eefng kh\u00e1ch h\u00e0ng tr\u1ea3i nghi\u1ec7m tr\u01b0\u1edbc \u0111\u00f3. Do \u0111\u00f3, b\u1ed9 ph\u1eadn ti\u1ebfp x\u00fac tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng lu\u00f4n ph\u1ea3i c\u00f3 th\u00e1i \u0111\u1ed9<\/span><\/p>\n

      \n
    • Ki\u00ean nh\u1eabn khi ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng<\/span><\/li>\n
    • Kh\u00f4ng \u0111\u1ec3 c\u1ea3m x\u00fac c\u00e1 nh\u00e2n \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn c\u00f4ng vi\u1ec7c<\/span><\/li>\n
    • Vui v\u1ebb, nhi\u1ec7t t\u00ecnh<\/span><\/li>\n
    • L\u1ecbch s\u1ef1<\/span><\/li>\n
    • Bi\u1ebft quan s\u00e1t, tinh t\u1ebf v\u00e0 chu \u0111\u00e1o<\/span><\/li>\n
    • C\u00f3 tr\u00e1ch nhi\u1ec7m, trung th\u1ef1c<\/span><\/li>\n<\/ul>\n
      \"c\u00e1ch<\/p>\n

      Th\u00e1i \u0111\u1ed9 chuy\u00ean nghi\u1ec7p c\u1ee7a b\u1ed9 ph\u1eadn ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng gi\u00fap gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng c\u0169<\/span><\/p>\n<\/div>\n

      3. C\u00f3 nh\u1eefng chi\u1ebfn l\u01b0\u1ee3c ch\u0103m s\u00f3c l\u1ea1i kh\u00e1ch h\u00e0ng c\u0169, ch\u0103m ch\u1ec9 t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng<\/strong><\/span><\/h3>\n

      Th\u1eadt sai l\u1ea7m khi doanh nghi\u1ec7p c\u1ee7a b\u1ea1n cho r\u1eb1ng ch\u1ec9 c\u1ea7n b\u00e1n h\u00e0ng cho kh\u00e1ch h\u00e0ng xong l\u00e0 kh\u00f4ng c\u1ea7n quan t\u00e2m \u0111\u1ebfn h\u1ecd n\u1eefa. Do \u0111\u00f3, kh\u00e1ch h\u00e0ng khi mua h\u00e0ng xong th\u01b0\u1eddng b\u1ecb l\u00e3ng qu\u00ean. Nh\u01b0ng b\u1ea1n \u0111\u00e2u bi\u1ebft, n\u1ebfu mu\u1ed1n t\u1ea1o ra s\u1ef1 uy t\u00edn v\u00e0 ti\u1ebfng vang cho th\u01b0\u01a1ng hi\u1ec7u th\u00ec doanh nghi\u1ec7p kh\u00f4ng n\u00ean b\u1ecf qua b\u01b0\u1edbc ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng sau mua.<\/span><\/p>\n

      Do \u0111\u00f3 b\u01b0\u1edbc n\u00e0y c\u1ef1c k\u1ef3 quan tr\u1ecdng v\u00e0 c\u1ea7n c\u00f3 nh\u1eefng chi\u1ebfn l\u01b0\u1ee3c c\u1ee5 th\u1ec3 \u0111\u1ec3 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u0169 \u0111\u1ec3 lu\u00f4n c\u00f3 nh\u1eefng t\u1eadp kh\u00e1ch h\u00e0ng trung th\u00e0nh.<\/span><\/p>\n

      \u0110\u00c1NG \u0110\u1ec2 \u00c1P D\u1ee4NG:\u00a0AI h\u1ed9i tho\u1ea1i \u2013 Gi\u1ea3i ph\u00e1p t\u0103ng tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3<\/strong><\/em><\/span><\/p>\n

      \"Gi\u1eef<\/p>\n

      Gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng b\u1eb1ng v\u1edbi nh\u1eefng chi\u1ebfn l\u01b0\u1ee3c ch\u0103m s\u00f3c l\u1ea1i kh\u00e1ch h\u00e0ng c\u0169, ch\u0103m ch\u1ec9<\/span><\/p>\n<\/div>\n

      V\u1eady m\u1ed9t trong nh\u1eefng c\u00e1ch gi\u00fap doanh nghi\u1ec7p ti\u1ebfp c\u1eadn \u0111\u01b0\u1ee3c nhi\u1ec1u kh\u00e1ch h\u00e0ng, t\u1ea1o s\u1ef1 t\u01b0\u01a1ng t\u00e1c qua l\u1ea1i v\u1edbi kh\u00e1ch h\u00e0ng c\u0169 th\u00ec \u0111\u00e2y l\u00e0 m\u1ed9t trong nh\u1eefng c\u00e1ch b\u1ea1n n\u00ean \u00e1p d\u1ee5ng ngay:<\/span><\/p>\n

      – H\u00e3y x\u00e2y d\u1ef1ng chi\u1ebfn l\u01b0\u1ee3c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng sau b\u00e1n h\u00e0ng c\u00e0ng chi ti\u1ebft c\u00e0ng t\u1ed1t.<\/strong><\/span><\/p>\n

      V\u00ed d\u1ee5<\/strong>: Khi kh\u00e1ch h\u00e0ng mua b\u00ean b\u1ea1n m\u1ed9t m\u00e1y l\u1ecdc n\u01b0\u1edbc. Th\u00ec b\u1ea1n n\u00ean c\u00f3 nh\u1eefng chi\u1ebfn l\u01b0\u1ee3c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng sau b\u00e1n nh\u01b0 sau:<\/span><\/p>\n

        \n
      • C\u00e1c b\u1ea1n n\u00ean g\u1ecdi \u0111i\u1ec7n h\u1ecfi th\u0103m v\u1ec1 qu\u00e1 tr\u00ecnh l\u1eafp \u0111\u1eb7t c\u00f3 \u0111i\u1ec1u g\u00ec khi\u1ebfn kh\u00e1ch h\u00e0ng kh\u00f4ng h\u00e0i l\u00f2ng kh\u00f4ng. Nh\u1eadn g\u00f3p \u00fd v\u00e0 c\u1ea3m \u01a1n m\u1ed9t c\u00e1ch t\u00edch c\u1ef1c. \u0110\u1eb7c bi\u1ec7t \u0111\u01b0a th\u00eam nh\u1eefng l\u01b0u \u00fd khi s\u1eed d\u1ee5ng, n\u1ebfu c\u00f3 \u01b0u \u0111\u00e3i ri\u00eang cho kh\u00e1ch th\u00ec n\u00ean nh\u1eafc l\u1ea1i m\u1ed9t l\u1ea7n n\u1eefa<\/span><\/li>\n
      • Sau 3 th\u00e1ng s\u1eed d\u1ee5ng b\u1ea1n n\u00ean g\u1ecdi \u0111i\u1ec7n h\u1ecfi th\u0103m v\u1ec1 hi\u1ec7u qu\u1ea3 s\u1eed d\u1ee5ng c\u0169ng nh\u01b0 c\u00f3 kh\u00f3 kh\u0103n g\u00ec khi d\u00f9ng. \u0110\u1ed3ng th\u1eddi nh\u1eafc kh\u00e1ch h\u00e0ng chu\u1ea9n b\u1ecb \u0111\u1ebfn \u0111\u1ee3t thay l\u00f5i l\u1ecdc ( th\u00f4ng th\u01b0\u1eddng kho\u1ea3ng 3 \u0111\u1ebfn 4 th\u00e1ng c\u00e1c b\u1ea1n n\u00ean thay l\u00f5i l\u1ecdc m\u1ed9t l\u1ea7n.)<\/span><\/li>\n
      • Trong tr\u01b0\u1eddng h\u1ee3p b\u00ean b\u1ea1n c\u00f3 nh\u1eadn thay l\u00f5i l\u1ecdc th\u00ec \u0111\u1ec1 xu\u1ea5t ch\u01b0\u01a1ng tr\u00ecnh thay l\u00f5i l\u1ecdc v\u1edbi g\u00f3i \u01b0u \u0111\u00e3i b\u00ean b\u1ea1n n\u1ebfu c\u00f3. Ng\u01b0\u1ee3c l\u1ea1i h\u00e3y g\u1ee3i \u00fd, \u0111\u1ec1 xu\u1ea5t kh\u00e1ch h\u00e0ng n\u00ean ch\u1ecdn d\u1ecbch v\u1ee5 c\u1ee7a b\u00ean A \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o h\u00e0ng ch\u00ednh h\u00e3ng v\u00e0 gi\u00e1 t\u1ed1t nh\u1ea5t<\/span><\/li>\n<\/ul>\n

        – \u0110\u1ea9y m\u1ea1nh nhi\u1ec1u ch\u01b0\u01a1ng tr\u00ecnh tri \u00e2n kh\u00e1ch h\u00e0ng:<\/strong> B\u1ea1n h\u00e3y t\u1eadn d\u1ee5ng t\u1ed1i \u0111a nh\u1eefng d\u1ecbp l\u1ec5 \u0111\u1ec3 \u0111\u1ea9y m\u1ea1nh nhi\u1ec1u ch\u01b0\u01a1ng tr\u00ecnh x\u00fac ti\u1ebfn \u0111\u1ebfn cho kh\u00e1ch h\u00e0ng. B\u00ean c\u1ea1nh \u0111\u00f3 b\u1ea1n c\u00f3 th\u1ec3 thu h\u00fat kh\u00e1ch h\u00e0ng c\u0169 tham gia c\u00e1c mini game nh\u01b0: r\u00fat th\u0103m tr\u00fang th\u01b0\u1edfng, v\u00f2ng quay may m\u1eafn, m\u00e3 gi\u1ea3m gi\u00e1,\u2026 \u0111\u1ec3 thu h\u00fat s\u1ef1 ch\u00fa \u00fd c\u1ee7a h\u1ecd.<\/span><\/p>\n

        –\u00a0S\u1eed d\u1ee5ng ph\u01b0\u01a1ng ph\u00e1p ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u0169 b\u1eb1ng g\u1eedi tin nh\u1eafn SMS, Email<\/strong>,\u2026: Hi\u1ec7n nay \u0111\u00e3 c\u00f3 tin nh\u1eafn ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u00f3 hi\u1ec3n th\u1ecb t\u00ean th\u01b0\u01a1ng hi\u1ec7u, nhanh ch\u00f3ng qua SMS Brandname, hay tin nh\u1eafn qua Zalo ZNS. Do \u0111\u00f3, nh\u1eefng ch\u01b0\u01a1ng tr\u00ecnh tri \u00e2n, khuy\u1ebfn m\u00e3i, t\u1eb7ng qu\u00e0 hay ch\u00fac m\u1eebng sinh nh\u1eadt,\u2026 \u0111\u01b0\u1ee3c g\u1eedi \u0111\u1ebfn kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch nhanh ch\u00f3ng v\u1edbi m\u1ed9t chi ph\u00ed kh\u00e1 r\u1ebb.<\/span><\/p>\n

        \"chi\u1ebfn<\/p>\n

        Chi\u1ebfn l\u01b0\u1ee3c gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng trung th\u00e0nh b\u1eb1ng sms, Email<\/span><\/p>\n<\/div>\n

        T\u00f3m l\u1ea1i, vi\u1ec7c gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng c\u1ef1c k\u1ef3 quan tr\u1ecdng \u0111\u1ed1i v\u1edbi doanh nghi\u1ec7p c\u1ee7a b\u1ea1n. Do \u0111\u00f3, h\u00e3y c\u00f3 nh\u1eefng chi\u1ebfn d\u1ecbch c\u1ee5 th\u1ec3 \u0111\u1ec3 bi\u1ebfn nh\u1eefng kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n th\u00e0nh nh\u1eefng kh\u00e1ch h\u00e0ng trung th\u00e0nh nh\u1ea5t.<\/span><\/strong><\/em><\/p>\n

        XEM TH\u00caM:\u00a0\u0110\u1ecbnh h\u01b0\u1edbng kh\u00e1ch h\u00e0ng \u2013 Chi\u1ebfn l\u01b0\u1ee3c Marketing hi\u1ec7u qu\u1ea3<\/em><\/strong><\/span><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

        M\u1ed9t trong nh\u1eefng c\u00e1ch t\u1ed1i \u01b0u hi\u1ec7u qu\u1ea3 kinh doanh l\u00e0 gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng c\u0169, t\u1ea1o th\u00e0nh t\u1ec7p kh\u00e1ch h\u00e0ng trung th\u00e0nh. \u0110\u00e2y l\u00e0 \u0111i\u1ec1u m\u00e0 b\u1ea5t k\u1ef3 m\u1ed9t doanh nghi\u1ec7p n\u00e0o \u0111\u1ec1u mong mu\u1ed1n. V\u00ec vi\u1ec7c gi\u1eef ch\u00e2n m\u1ed9t kh\u00e1ch h\u00e0ng c\u0169 s\u1ebd ti\u1ebft ki\u1ec7m h\u01a1n 5-7 l\u1ea7n chi ph\u00ed qu\u1ea3ng c\u00e1o so v\u1edbi t\u00ecm ki\u1ebfm m\u1ed9t kh\u00e1ch h\u00e0ng m\u1edbi. Th\u00eam v\u00e0o \u0111\u00f3, nghi\u00ean c\u1ee9u t\u1eeb Bain & Company c\u0169ng cho th\u1ea5y t\u1ef7 l\u1ec7 gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng t\u0103ng 5% s\u1ebd mang l\u1ea1i l\u1ee3i nhu\u1eadn 25\u201395%. V\u1eady l\u00e0m sao \u0111\u1ec3 gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng c\u0169 hi\u1ec7u qu\u1ea3? Th\u00ec \u0111\u00e2y l\u00e0 c\u00e1ch \u0111\u1ec3 x\u00e2y d\u1ef1ng nh\u1eefng chi\u1ebfn l\u01b0\u1ee3c gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng trung th\u00e0nh b\u1ea1n n\u00ean bi\u1ebft:<\/strong><\/span><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[219],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/51984"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=51984"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/51984\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=51984"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=51984"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=51984"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}