{"id":52054,"date":"2023-12-20T02:08:54","date_gmt":"2023-12-19T19:08:54","guid":{"rendered":"https:\/\/masterskills.org\/blog\/bi-quyet-telesale-va-cham-soc-khach-hang-giup-tang-ty-le-chot-don-qua-cuoc-goi.html"},"modified":"2023-12-20T02:08:54","modified_gmt":"2023-12-19T19:08:54","slug":"bi-quyet-telesale-va-cham-soc-khach-hang-giup-tang-ty-le-chot-don-qua-cuoc-goi","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/bi-quyet-telesale-va-cham-soc-khach-hang-giup-tang-ty-le-chot-don-qua-cuoc-goi.html","title":{"rendered":"B\u00ed quy\u1ebft telesale v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng gi\u00fap t\u0103ng t\u1ef7 l\u1ec7 ch\u1ed1t \u0111\u01a1n qua cu\u1ed9c g\u1ecdi"},"content":{"rendered":"
\n

Telesale l\u00e0 m\u1ed9t trong nh\u1eefng h\u00ecnh th\u1ee9c ti\u1ebfp th\u1ecb qua kh\u00f4ng gian m\u1ea1ng ra \u0111\u1eddi s\u1edbm nh\u1ea5t. Thu\u1eadt ng\u1eef n\u00e0y \u0111\u01b0\u1ee3c xu\u1ea5t hi\u1ec7n kho\u1ea3ng nh\u1eefng n\u0103m 1979, khi nh\u1eefng chi\u1ebfc \u0111i\u1ec7n tho\u1ea1i \u0111\u1ea7u ti\u00ean ra \u0111\u1eddi v\u00e0 \u0111\u01b0\u1ee3c \u0111\u01b0a v\u00e0o s\u1eed d\u1ee5ng ph\u1ed5 th\u00f4ng.<\/span><\/p>\n

\u0110\u1ebfn hi\u1ec7n t\u1ea1i, telesale v\u1eabn l\u00e0 m\u1ed9t h\u00ecnh th\u1ee9c ti\u1ebfp th\u1ecb \u0111\u01b0\u1ee3c nhi\u1ec1u doanh nghi\u1ec7p ch\u00fa tr\u1ecdng b\u1edfi t\u00ednh hi\u1ec7u qu\u1ea3 c\u1ee7a n\u00f3. Hi\u1ec7n t\u1ea1i, h\u00ecnh th\u1ee9c telesale v\u00e0 c\u00e1c ho\u1ea1t \u0111\u1ed9ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i \u0111\u01b0\u1ee3c c\u00e1c doanh nghi\u1ec7p tri\u1ec3n khai quy m\u00f4 h\u00f3a th\u00e0nh m\u1ed9t k\u00eanh t\u01b0\u01a1ng t\u00e1c kh\u00e1ch h\u00e0ng, g\u1ecdi l\u00e0 k\u00eanh t\u1ed5ng \u0111\u00e0i. \u0110\u1ec3 x\u00e2y d\u1ef1ng k\u00eanh t\u1ed5ng \u0111\u00e0i hi\u1ec7u qu\u1ea3, b\u1ea1n c\u1ea7n bi\u1ebft m\u1ed9t s\u1ed1 b\u00ed quy\u1ebft telesale v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng gi\u00fap n\u00e2ng cao t\u1ef7 l\u1ec7 ch\u1ed1t \u0111\u01a1n qua cu\u1ed9c g\u1ecdi \u0111i\u1ec7n tho\u1ea1i.<\/span><\/p>\n

\"B\u00ed<\/p>\n

B\u00ed quy\u1ebft telesale v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/p>\n<\/div>\n

Telesale l\u00e0 g\u00ec?<\/b><\/h2>\n

Telesale l\u00e0 h\u00ecnh th\u1ee9c b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i. C\u00e1c nh\u00e2n vi\u00ean s\u1ebd ch\u1ee7 \u0111\u1ed9ng th\u1ef1c hi\u1ec7n cu\u1ed9c g\u1ecdi ho\u1eb7c nh\u1eadn cu\u1ed9c g\u1ecdi t\u1eeb kh\u00e1ch h\u00e0ng \u0111\u1ec3 gi\u1edbi thi\u1ec7u, t\u01b0 v\u1ea5n s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5, b\u00e1n h\u00e0ng, ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng\u2026<\/span><\/p>\n

B\u00ed quy\u1ebft telesale v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111\u1ea1t hi\u1ec7u qu\u1ea3 cao<\/b><\/h2>\n

B\u00ed quy\u1ebft telesale v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng qua cu\u1ed9c g\u1ecdi kh\u00f4ng ch\u1ec9 l\u00e0 k\u1ef9 n\u0103ng c\u1ee7a nh\u00e2n vi\u00ean telesale m\u00e0 c\u00f2n bao g\u1ed3m c\u1ea3 quy tr\u00ecnh t\u1ed5 ch\u1ee9c v\u00e0 tri\u1ec3n khai k\u00eanh t\u1ed5ng \u0111\u00e0i \u0111\u1ec3 c\u00f3 th\u1ec3 \u0111\u1ea3m b\u1ea3o t\u1ed1c \u0111\u1ed9 ph\u1ea3n h\u1ed3i nhanh, h\u1ed7 tr\u1ee3 ch\u00ednh x\u00e1c nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng\u2026<\/span><\/p>\n

T\u1ed1c \u0111\u1ed9 ph\u1ea3n h\u1ed3i<\/b><\/h3>\n

T\u1ed1c \u0111\u1ed9 ph\u1ea3n h\u1ed3i l\u00e0 m\u1ed9t trong nh\u1eefng \u1ea5n t\u01b0\u1ee3ng \u0111\u1ea7u ti\u00ean c\u1ee7a kh\u00e1ch h\u00e0ng v\u1ec1 doanh nghi\u1ec7p c\u1ee7a b\u1ea1n. \u1ea4n t\u01b0\u1ee3ng \u0111\u1ea7u ti\u00ean n\u00e0y d\u00f9 l\u00e0 t\u00edch c\u1ef1c hay ti\u00eau c\u1ef1c c\u0169ng \u1ea3nh h\u01b0\u1edfng l\u1edbn \u0111\u1ebfn t\u00e2m l\u00fd, hay s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng trong su\u1ed1t qu\u00e1 tr\u00ecnh t\u01b0\u01a1ng t\u00e1c v\u1edbi doanh nghi\u1ec7p c\u1ee7a b\u1ea1n. T\u1ea5t nhi\u00ean, t\u1ed1c \u0111\u1ed9 ph\u1ea3n h\u1ed3i nhanh s\u1ebd l\u00e0m gia t\u0103ng \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng.<\/span><\/p>\n

\u0110\u1ed1i v\u1edbi k\u00eanh t\u1ed5ng \u0111\u00e0i, c\u00f3 m\u1ed9t s\u1ed1 ti\u00eau chu\u1ea9n v\u1ec1 t\u1ed1c \u0111\u1ed9 b\u1ea1n c\u1ea7n quan t\u00e2m nh\u01b0:<\/span><\/p>\n

Th\u1eddi gian ph\u1ea3n h\u1ed3i \u0111\u1ea7u ti\u00ean<\/b><\/h3>\n

\u0110\u00e2y l\u00e0 th\u1eddi gian trung b\u00ecnh cho \u0111\u1ebfn khi kh\u00e1ch h\u00e0ng nh\u1eadn \u0111\u01b0\u1ee3c c\u00e2u tr\u1ea3 l\u1eddi \u0111\u1ea7u ti\u00ean. L\u00fac n\u00e0y, c\u00e2u tr\u1ea3 l\u1eddi th\u01b0\u1eddng ch\u01b0a gi\u1ea3i quy\u1ebft \u0111\u01b0\u1ee3c v\u1ea5n \u0111\u1ec1 m\u00e0 ch\u1ec9 nh\u1eb1m b\u00e1o hi\u1ec7u \u0111ang c\u00f3 ng\u01b0\u1eddi l\u1eafng nghe v\u00e0 s\u1eb5n s\u00e0ng h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng.\u00a0<\/span><\/p>\n

\u0110\u1ed1i v\u1edbi c\u00e1c cu\u1ed9c g\u1ecdi t\u1eeb kh\u00e1ch h\u00e0ng, th\u1eddi gian ph\u1ea3n h\u1ed3i \u0111\u1ea7u ti\u00ean ch\u00ednh l\u00e0 kho\u1ea3ng th\u1eddi gian t\u1eeb l\u00fac kh\u00e1ch h\u00e0ng th\u1ef1c hi\u1ec7n cu\u1ed9c g\u1ecdi \u0111\u1ebfn khi c\u00f3 \u0111i\u1ec7n tho\u1ea1i vi\u00ean nh\u1eadn cu\u1ed9c g\u1ecdi \u0111\u00f3.\u00a0<\/span><\/p>\n

\"Th\u1eddi<\/p>\n

Th\u1eddi gian ph\u1ea3n h\u1ed3i \u0111\u1ea7u ti\u00ean s\u1ebd \u0111\u1ec3 l\u1ea1i d\u1ea5u \u1ea5n v\u1ec1 doanh nghi\u1ec7p trong l\u00f2ng kh\u00e1ch h\u00e0ng<\/p>\n<\/div>\n

\u0110\u1ed1i v\u1edbi c\u00e1c cu\u1ed9c g\u1ecdi m\u00e0 t\u1ea5t c\u1ea3 \u0111i\u1ec7n tho\u1ea1i vi\u00ean \u0111ang b\u1eadn, kh\u00f4ng th\u1ec3 nghe m\u00e1y ho\u1eb7c cu\u1ed9c g\u1ecdi \u0111\u1ebfn trong c\u00e1c ng\u00e0y doanh nghi\u1ec7p kh\u00f4ng l\u00e0m vi\u1ec7c, c\u1ea7n th\u00f4ng b\u00e1o cho kh\u00e1ch h\u00e0ng bi\u1ebft v\u00e0 h\u1eb9n g\u1ecdi l\u1ea1i kh\u00e1ch h\u00e0ng v\u00e0o th\u1eddi gian kh\u00e1c. N\u1ebfu \u0111\u1ec3 kh\u00e1ch h\u00e0ng ch\u1edd \u0111\u1ee3i qu\u00e1 l\u00e2u m\u00e0 kh\u00f4ng nh\u1eadn l\u1ea1i \u0111\u01b0\u1ee3c b\u1ea5t k\u1ef3 ph\u1ea3n h\u1ed3i n\u00e0o, kh\u00e1ch h\u00e0ng r\u1ea5t d\u1ec5 m\u1ea5t thi\u1ec7n c\u1ea3m v\u00e0 t\u1eeb ch\u1ed1i doanh nghi\u1ec7p c\u1ee7a b\u1ea1n trong nh\u1eefng l\u1ea7n t\u01b0\u01a1ng t\u00e1c sau \u0111\u00f3.<\/span><\/p>\n

Kh\u00f4ng kh\u00e1ch h\u00e0ng n\u00e0o mu\u1ed1n ph\u1ea3i ch\u1edd \u0111\u1ee3i qu\u00e1 l\u00e2u, v\u00ec v\u1eady doanh nghi\u1ec7p c\u1ea7n s\u1eafp x\u1ebfp nh\u00e2n vi\u00ean nhanh ch\u00f3ng nh\u1eadn c\u00e1c cu\u1ed9c g\u1ecdi t\u1eeb kh\u00e1ch h\u00e0ng, ho\u1eb7c th\u00f4ng b\u00e1o n\u1ebfu kh\u00f4ng th\u1ec3 nh\u1eadn cu\u1ed9c g\u1ecdi. \u0110i\u1ec1u n\u00e0y ch\u1ee7 y\u1ebfu ph\u1ee5 thu\u1ed9c v\u00e0o ph\u1ea7n k\u1ef9 thu\u1eadt c\u1ee7a k\u00eanh t\u1ed5ng \u0111\u00e0i trong ph\u1ea7n ph\u00e2n ph\u1ed1i cu\u1ed9c g\u1ecdi.<\/span><\/p>\n

Th\u1eddi gian gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1<\/b><\/h3>\n

Th\u1eddi gian gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 l\u00e0 kho\u1ea3ng th\u1eddi gian trung b\u00ecnh \u0111\u1ec3 gi\u1ea3i \u0111\u00e1p xong c\u00e2u h\u1ecfi hay y\u00eau c\u1ea7u t\u1eeb kh\u00e1ch h\u00e0ng trong m\u1ed9t cu\u1ed9c g\u1ecdi.<\/span><\/p>\n

\u0110\u1ec3 r\u00fat ng\u1eafn th\u1eddi gian n\u00e0y, b\u1ea1n c\u00f3 th\u1ec3 r\u00fat ng\u1eafn kh\u00e2u tra c\u1ee9u th\u00f4ng tin kh\u00e1ch h\u00e0ng b\u1eb1ng c\u00e1ch s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 <\/span>t\u1ed5ng \u0111\u00e0i cloud<\/span> t\u00edch h\u1ee3p CRM. Ngo\u00e0i ra, b\u1ea1n c\u0169ng c\u1ea7n l\u00ean k\u1ecbch b\u1ea3n telesale, k\u1ecbch b\u1ea3n d\u1ef1 tr\u00f9 c\u00e1c t\u00ecnh hu\u1ed1ng c\u00f3 th\u1ec3 x\u1ea3y ra, \u0111\u1ec3 t\u01b0 v\u1ea5n vi\u00ean c\u00f3 th\u1ec3 gi\u1ea3i \u0111\u00e1p th\u1eafc m\u1eafc c\u1ee7a kh\u00e1ch h\u00e0ng ngay l\u1eadp t\u1ee9c.\u00a0<\/span><\/p>\n

\u0110\u1ed1i v\u1edbi nh\u1eefng c\u00e2u h\u1ecfi h\u1ea7u h\u1ebft kh\u00e1ch h\u00e0ng \u0111\u1ec1u h\u1ecfi, b\u1ea1n c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng c\u00e1c t\u1ed5ng \u0111\u00e0i cloud h\u1ed7 tr\u1ee3 ch\u1ee9c n\u0103ng l\u1eddi tho\u1ea1i t\u1ef1 \u0111\u1ed9ng \u0111\u1ec3 thi\u1ebft l\u1eadp c\u00e2u tr\u1ea3 l\u1eddi cho c\u00e1c c\u00e2u h\u1ecfi th\u01b0\u1eddng g\u1eb7p \u0111\u00f3. \u0110i\u1ec1u n\u00e0y gi\u00fap ti\u1ebft ki\u1ec7m th\u1eddi gian v\u00e0 nh\u00e2n l\u1ef1c \u0111\u1ec3 t\u1eadp trung gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 kh\u00e1c, t\u1eeb \u0111\u00f3\u00a0 n\u00e2ng cao hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c.<\/span><\/p>\n

G\u1eb7p \u0111\u00fang ng\u01b0\u1eddi c\u00f3 th\u1ec3 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1<\/b><\/h3>\n

H\u00e3y th\u1eed t\u01b0\u1edfng t\u01b0\u1ee3ng, kh\u00e1ch h\u00e0ng g\u1ecdi \u0111\u1ebfn \u0111\u1ec3 b\u1ea3o h\u00e0nh s\u1ea3n ph\u1ea9m nh\u01b0ng ng\u01b0\u1eddi \u0111\u1ea7u ti\u00ean nh\u1ea5c m\u00e1y l\u1ea1i l\u00e0 nh\u00e2n vi\u00ean t\u01b0 v\u1ea5n b\u00e1n h\u00e0ng, sau \u0111\u00f3 h\u1ecd chuy\u1ec3n m\u00e1y sang b\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng, b\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u1ea1i chuy\u1ec3n m\u00e1y sang cho t\u01b0 v\u1ea5n vi\u00ean t\u1eebng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng n\u00e0y tr\u01b0\u1edbc \u0111\u00f3. \u0110\u00e2y l\u00e0 m\u1ed9t quy tr\u00ecnh qu\u00e1 ph\u1ee9c t\u1ea1p v\u00e0 t\u1ed1n th\u1eddi gian, ch\u1eafc ch\u1eafn s\u1ebd g\u00e2y kh\u00f3 ch\u1ecbu cho kh\u00e1ch h\u00e0ng, \u0111\u1ed3ng th\u1eddi l\u00e0m suy gi\u1ea3m hi\u1ec7u su\u1ea5t k\u00eanh t\u1ed5ng \u0111\u00e0i.<\/span><\/p>\n

\"Cu\u1ed9c<\/p>\n

Cu\u1ed9c g\u1ecdi t\u1eeb kh\u00e1ch h\u00e0ng c\u1ea7n \u0111\u01b0\u1ee3c \u0111\u1ecbnh tuy\u1ebfn \u0111\u1ebfn \u0111\u00fang ng\u01b0\u1eddi ch\u1ecbu tr\u00e1ch nhi\u1ec7m<\/p>\n<\/div>\n

C\u1ea3 doanh nghi\u1ec7p v\u00e0 kh\u00e1ch h\u00e0ng \u0111\u1ec1u mong mu\u1ed1n gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 m\u1ed9t c\u00e1ch nhanh nh\u1ea5t c\u00f3 th\u1ec3. Do \u0111\u00f3, vi\u1ec7c g\u1eb7p \u0111\u00fang ng\u01b0\u1eddi c\u00f3 th\u1ec3 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 ngay trong l\u1ea7n ph\u1ea3n h\u1ed3i \u0111\u1ea7u ti\u00ean l\u00e0 m\u1ed9t trong nh\u1eefng ti\u00eau ch\u00ed c\u1ef1c k\u1ef3 quan tr\u1ecdng gi\u00fap r\u00fat ng\u1eafn th\u1eddi gian gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1.<\/span><\/p>\n

Do \u0111\u00f3, k\u00eanh t\u1ed5ng \u0111\u00e0i c\u1ea7n \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf \u0111\u1ec3 c\u00f3 th\u1ec3 \u0111\u1ecbnh tuy\u1ebfn cu\u1ed9c g\u1ecdi \u0111\u1ebfn \u0111\u00fang ph\u00f2ng ban ho\u1eb7c ng\u01b0\u1eddi ph\u1ee5 tr\u00e1ch.<\/span><\/p>\n

Th\u1ec3 hi\u1ec7n th\u00e1i \u0111\u1ed9 th\u00e2n thi\u1ec7n v\u00e0 nhi\u1ec7t t\u00ecnh<\/b><\/h3>\n

B\u00ean c\u1ea1nh c\u00e1c y\u1ebfu t\u1ed1 nh\u01b0 s\u1ea3n ph\u1ea9m, gi\u00e1 th\u00e0nh, th\u01b0\u01a1ng hi\u1ec7u, th\u00e1i \u0111\u1ed9 c\u1ee7a t\u01b0 v\u1ea5n vi\u00ean \u1ea3nh h\u01b0\u1edfng r\u1ea5t nhi\u1ec1u \u0111\u1ebfn c\u1ea3m x\u00fac, t\u00e2m l\u00fd, s\u1ef1 h\u00e0i l\u00f2ng v\u00e0 quy\u1ebft \u0111\u1ecbnh mua h\u00e0ng c\u1ee7a kh\u00e1ch h\u00e0ng.\u00a0<\/span><\/p>\n

Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 nh\u1eadn ra th\u00e1i \u0111\u1ed9 c\u1ee7a t\u01b0 v\u1ea5n vi\u00ean th\u00f4ng qua gi\u1ecdng n\u00f3i v\u00e0 c\u00e1ch di\u1ec5n \u0111\u1ea1t. Do \u0111\u00f3, c\u00e1c t\u01b0 v\u1ea5n vi\u00ean c\u1ea7n gi\u1eef cho m\u00ecnh t\u00e2m tr\u1ea1ng b\u00ecnh \u1ed5n v\u00e0 th\u1ec3 hi\u1ec7n th\u00e1i \u0111\u1ed9 th\u00e2n thi\u1ec7n, nhi\u1ec7t t\u00ecnh, \u0111\u1ed3ng c\u1ea3m v\u00e0 s\u1eb5n s\u00e0ng gi\u00fap \u0111\u1ee1 kh\u00e1ch h\u00e0ng.<\/span><\/p>\n

\"T\u01b0<\/p>\n

T\u01b0 v\u1ea5n vi\u00ean c\u1ea7n th\u1ec3 hi\u1ec7n th\u00e1i \u0111\u1ed9 th\u00e2n thi\u1ec7n, nhi\u1ec7t t\u00ecnh khi giao ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng<\/p>\n<\/div>\n

Sau \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 tip \u0111\u1ec3 t\u01b0 v\u1ea5n vi\u00ean c\u00f3 th\u1ec3 th\u1ec3 hi\u1ec7n th\u00e1i \u0111\u1ed9 nhi\u1ec7t t\u00ecnh th\u00f4ng qua gi\u1ecdng n\u00f3i:<\/span><\/p>\n

    \n
  • R\u00e8n luy\u1ec7n k\u1ef9 n\u0103ng n\u00f3i chuy\u1ec7n v\u1edbi kh\u00e1ch h\u00e0ng v\u1ec1 c\u00e1ch s\u1eed d\u1ee5ng t\u1eeb ng\u1eef v\u00e0 tone gi\u1ecdng, tr\u00e1nh \u0111\u1ec3 c\u1ea3m x\u00fac c\u00e1 nh\u00e2n xen v\u00e0o c\u00f4ng vi\u1ec7c<\/span><\/li>\n
  • Lu\u00f4n ch\u00e0o h\u1ecfi kh\u00e1ch h\u00e0ng khi nghe m\u00e1y<\/span><\/li>\n
  • Th\u1ec9nh tho\u1ea3ng n\u00ean g\u1ecdi t\u00ean kh\u00e1ch h\u00e0ng \u0111\u1ec3 th\u1ec3 hi\u1ec7n s\u1ef1 g\u1ea7n g\u0169i v\u1edbi kh\u00e1ch h\u00e0ng. \u0110\u1eb7c bi\u1ec7t l\u00e0 \u0111\u1ed1i v\u1edbi c\u00e1c kh\u00e1ch quen \u0111\u00e3 t\u01b0\u01a1ng t\u00e1c nhi\u1ec1u l\u1ea7n th\u00ec c\u00e1ch x\u01b0ng h\u00f4 n\u00e0y s\u1ebd khi\u1ebfn kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y h\u1ecd \u0111\u01b0\u1ee3c quan t\u00e2m v\u00e0 ghi nh\u1edb. V\u00ed d\u1ee5, thay v\u00ec n\u00f3i \u201cem ch\u00e0o ch\u1ecb\u201d th\u00ec n\u00ean n\u00f3i \u201cem ch\u00e0o ch\u1ecb A\u201d.<\/span><\/li>\n
  • H\u1ecfi han, l\u1eafng nghe v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch h\u00e0ng tr\u01b0\u1edbc khi \u0111\u01b0a ra t\u01b0 v\u1ea5n hay gi\u1ea3i \u0111\u00e1p<\/span><\/li>\n
  • Khi k\u1ebft th\u00fac cu\u1ed9c g\u1ecdi, lu\u00f4n g\u1eedi t\u1edbi kh\u00e1ch h\u00e0ng m\u1ed9t l\u1eddi ch\u00fac v\u00e0 k\u00e8m theo th\u00f4ng \u0111i\u1ec7p \u0111\u1ec3 kh\u00e1ch h\u00e0ng nh\u1edb t\u1edbi m\u00ecnh v\u00e0 m\u1edf ra c\u01a1 h\u1ed9i t\u01b0\u01a1ng t\u00e1c trong l\u1ea7n sau. V\u00ed d\u1ee5: \u201cEm ch\u00fac ch\u1ecb A c\u00f3 m\u1ed9t ng\u00e0y l\u00e0m vi\u1ec7c vui v\u1ebb. Mong r\u1eb1ng ch\u1ecb s\u1ebd ti\u1ebfp t\u1ee5c \u1ee7ng h\u1ed9 c\u00e1c s\u1ea3n ph\u1ea9m kh\u00e1c c\u1ee7a b\u00ean em\u201d.<\/span><\/li>\n<\/ul>\n

    X\u00e2y d\u1ef1ng k\u1ecbch b\u1ea3n telesale v\u00e0 k\u1ecbch b\u1ea3n ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/b><\/h3>\n

    K\u1ecbch b\u1ea3n telesale hay k\u1ecbch b\u1ea3n ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 y\u1ebfu t\u1ed1 c\u1ef1c k\u1ef3 quan tr\u1ecdng \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c \u0111\u00edch c\u1ee7a c\u00e1c cu\u1ed9c g\u1ecdi.\u00a0<\/span><\/p>\n

    C\u00e1c k\u1ecbch b\u1ea3n \u0111\u01b0\u1ee3c x\u00e2y d\u1ef1ng s\u1eb5n cung c\u1ea5p th\u00f4ng tin gi\u00fap t\u01b0 v\u1ea5n vi\u1ebfn c\u00f3 th\u1ec3 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng nhanh v\u00e0 ch\u00ednh x\u00e1c nh\u1ea5t. Th\u00eam v\u00e0o \u0111\u00f3, k\u1ecbch b\u1ea3n c\u0169ng t\u1ea1o ra s\u1ef1 nh\u1ea5t qu\u00e1n v\u00e0 chuy\u00ean nghi\u1ec7p trong c\u00e1c l\u1ea7n t\u01b0 v\u1ea5n.<\/span><\/p>\n

    \"X\u00e2y<\/p>\n

    X\u00e2y d\u1ef1ng k\u1ecbch b\u1ea3n l\u00e0 y\u1ebfu t\u1ed1 quan tr\u1ecdng quy\u1ebft \u0111\u1ecbnh hi\u1ec7u qu\u1ea3 telesale v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/p>\n<\/div>\n

    B\u00e1m s\u00e1t k\u1ecbch b\u1ea3n telesale hay ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng gi\u00fap t\u01b0 v\u1ea5n vi\u00ean ch\u1ee7 \u0111\u1ed9ng d\u1eabn d\u1eaft kh\u00e1ch h\u00e0ng theo c\u00e2u chuy\u1ec7n v\u00e0 m\u1ee5c \u0111\u00edch c\u1ee7a m\u00ecnh, tr\u00e1nh vi\u1ec7c sa \u0111\u00e0 tr\u1ea3 l\u1eddi c\u00e1c c\u00e2u h\u1ecfi c\u1ee7a kh\u00e1ch h\u00e0ng m\u00e0 qu\u00ean \u0111i m\u1ee5c \u0111\u00edch quan tr\u1ecdng.\u00a0<\/span><\/p>\n

    Ghi nh\u1edb d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng<\/b><\/h3>\n

    S\u1ebd th\u1eadt tuy\u1ec7t v\u1eddi n\u1ebfu t\u01b0 v\u1ea5n vi\u00ean c\u00f3 th\u1ec3 ghi nh\u1edb d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng v\u00e0 l\u1ed3ng gh\u00e9p kh\u00e9o l\u00e9o c\u00e1c th\u00f4ng tin \u1ea5y trong qu\u00e1 tr\u00ecnh t\u01b0 v\u1ea5n. \u0110i\u1ec1u n\u00e0y s\u1ebd gi\u00fap t\u01b0 v\u1ea5n vi\u00ean c\u00f3 th\u1ec3 \u0111\u01b0a ra nh\u1eefng t\u01b0 v\u1ea5n \u0111\u00e1nh tr\u00fang t\u00e2m l\u00fd kh\u00e1ch h\u00e0ng, d\u1ec5 d\u00e0ng ch\u1ed1t \u0111\u01a1n h\u01a1n, \u0111\u1ed3ng th\u1eddi kh\u00e1ch h\u00e0ng s\u1ebd c\u1ea3m th\u1ea5y m\u00ecnh \u0111\u01b0\u1ee3c nh\u00e3n h\u00e0ng coi tr\u1ecdng v\u00e0 quan t\u00e2m.<\/span><\/p>\n

    \u0110\u1eb7c bi\u1ec7t, b\u00ed quy\u1ebft n\u00e0y s\u1ebd c\u1ef1c k\u1ef3 h\u1eefu d\u1ee5ng \u0111\u1ed1i v\u1edbi c\u00e1c kh\u00e1ch \u0111\u00e3 mua h\u00e0ng m\u1ed9t v\u00e0i l\u1ea7n, v\u00e0 c\u00f3 th\u1ec3 bi\u1ebfn h\u1ecd tr\u1edf th\u00e0nh kh\u00e1ch h\u00e0ng trung th\u00e0nh v\u1edbi nh\u00e3n h\u00e0ng.<\/span><\/p>\n

    V\u00ed d\u1ee5, d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng trong m\u1ed9t c\u00f4ng ty th\u1eddi trang cho th\u1ea5y kh\u00e1ch h\u00e0ng \u0111ang g\u1ecdi \u0111\u1ebfn \u0111\u00e3 mua h\u00e0ng v\u00e0i l\u1ea7n, th\u01b0\u1eddng ch\u1ecdn size M v\u00e0 c\u00e1c tone m\u00e0u trung t\u00ednh nh\u01b0 \u0111en, be, tr\u1eafng\u2026 Khi \u0111\u00f3, thay v\u00ec h\u1ecfi kh\u00e1ch h\u00e0ng l\u1ea7n n\u00e0y ch\u1ecdn m\u00e0u g\u00ec, size g\u00ec, t\u01b0 v\u1ea5n vi\u00ean c\u00f3 th\u1ec3 n\u00f3i \u201cch\u1ecb v\u1eabn l\u1ea5y size M nh\u01b0 m\u1ecdi l\u1ea7n \u0111\u00fang kh\u00f4ng \u1ea1\u201d hay \u201cem ngh\u0129 m\u1eabu n\u00e0y ch\u1ecb m\u1eb7c m\u00e0u be s\u1ebd r\u1ea5t h\u1ee3p\u201d\u2026\u00a0<\/span><\/p>\n

    \"V\u1eadn<\/p>\n

    V\u1eadn d\u1ee5ng kh\u00e9o l\u00e9o d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng gi\u00fap t\u0103ng t\u1ef7 l\u1ec7 ch\u1ed1t \u0111\u01a1n th\u00e0nh c\u00f4ng<\/p>\n<\/div>\n

    C\u00e1ch t\u01b0 v\u1ea5n nh\u01b0 v\u1eady mang t\u00ednh c\u00e1 nh\u00e2n h\u00f3a, kh\u00e1ch h\u00e0ng c\u0169ng c\u1ea3m th\u1ea5y h\u1ecd \u0111\u01b0\u1ee3c nh\u00e3n h\u00e0ng quan t\u00e2m, ghi nh\u1edb th\u00f4ng tin v\u00e0 s\u1edf th\u00edch. \u0110i\u1ec1u n\u00e0y gi\u00fap gia t\u0103ng \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng, \u0111\u1ed3ng th\u1eddi mang l\u1ea1i t\u1ef7 l\u1ec7 ch\u1ed1t \u0111\u01a1n cao h\u01a1n.<\/span><\/p>\n

    Tuy nhi\u00ean, vi\u1ec7c ghi nh\u1edb d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng l\u00e0 c\u1ef1c k\u1ef3 kh\u00f3 kh\u0103n. V\u00ec v\u1eady, c\u00e1c doanh nghi\u1ec7p h\u00e3y s\u1eed d\u1ee5ng c\u00e1c t\u1ed5ng \u0111\u00e0i th\u00f4ng minh t\u00edch h\u1ee3p ch\u1ee9c n\u0103ng CRM, gi\u00fap hi\u1ec3n th\u1ecb d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng g\u1ecdi \u0111\u1ebfn \u0111\u1ec3 t\u01b0 v\u1ea5n vi\u00ean kh\u00f4ng m\u1ea5t th\u1eddi gian tra c\u1ee9u th\u00f4ng tin, v\u00e0 c\u00f3 th\u1ec3 \u0111\u01b0a ra nh\u1eefng t\u01b0 v\u1ea5n nhanh ch\u00f3ng, ph\u00f9 h\u1ee3p t\u00e2m l\u00fd kh\u00e1ch h\u00e0ng.<\/span><\/p>\n

    T\u1ed5ng \u0111\u00e0i Masterskills \u2013 Gi\u1ea3i ph\u00e1p gia t\u0103ng t\u1ef7 l\u1ec7 ch\u1ed1t \u0111\u01a1n k\u00eanh t\u1ed5ng \u0111\u00e0i<\/b><\/h2>\n

    D\u1ef1a v\u00e0o c\u00e1c th\u00f4ng tin b\u00ean tr\u00ean, c\u00f3 th\u1ec3 chia c\u00e1c b\u00ed quy\u1ebft telesale v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng v\u00e0o hai nh\u00f3m ch\u00ednh l\u00e0 k\u1ef9 n\u0103ng c\u1ee7a nh\u00e2n vi\u00ean v\u00e0 ch\u1ee9c n\u0103ng k\u00eanh t\u1ed5ng \u0111\u00e0i. Trong \u0111\u00f3, nh\u00f3m k\u1ef9 n\u0103ng c\u1ee7a nh\u00e2n vi\u00ean c\u1ea7n doanh nghi\u1ec7p tri\u1ec3n khai \u0111\u00e0o t\u1ea1o, c\u00f2n nh\u00f3m ch\u1ee9c n\u0103ng k\u00eanh t\u1ed5ng \u0111\u00e0i th\u00ec doanh nghi\u1ec7p c\u1ea7n t\u00ecm m\u1ed9t \u0111\u01a1n v\u1ecb cung c\u1ea5p d\u1ecbch v\u1ee5 t\u1ed5ng \u0111\u00e0i th\u00f4ng minh, \u0111\u00e1p \u1ee9ng c\u00e1c ch\u1ee9c n\u0103ng m\u00e0 doanh nghi\u1ec7p c\u1ea7n.<\/span><\/p>\n

    \"T\u1ed5ng<\/p>\n

    T\u1ed5ng \u0111\u00e0i Masterskills \u2013 Gi\u1ea3i ph\u00e1p gia t\u0103ng t\u1ef7 l\u1ec7 ch\u1ed1t \u0111\u01a1n qua cu\u1ed9c g\u1ecdi<\/p>\n<\/div>\n

    T\u1ed5ng \u0111\u00e0i Masterskills<\/span> l\u00e0 d\u1ecbch v\u1ee5 t\u1ed5ng \u0111\u00e0i cloud, gi\u00fap t\u1ed1i \u01b0u h\u00f3a hi\u1ec7u su\u1ea5t k\u00eanh t\u1ed5ng \u0111\u00e0i nh\u1edd t\u00edch h\u1ee3p nhi\u1ec1u <\/span>t\u00ednh n\u0103ng th\u00f4ng minh<\/span>:<\/span><\/p>\n

      \n
    • T\u1ed5ng \u0111\u00e0i Masterskills c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c thi\u1ebft l\u1eadp tr\u00ean c\u1ea3 website v\u00e0 app mobile, cho ph\u00e9p nghe-g\u1ecdi tr\u00ean nhi\u1ec1u thi\u1ebft b\u1ecb nh\u01b0 \u0111i\u1ec7n tho\u1ea1i VoIP, m\u00e1y t\u00ednh, smartphone\u2026<\/span><\/li>\n
    • T\u00edch h\u1ee3p c\u00f4ng ngh\u1ec7 IVR gi\u00fap \u0111\u1ecbnh tuy\u1ebfn cu\u1ed9c g\u1ecdi \u0111\u1ebfn ch\u00ednh x\u00e1c ph\u00f2ng ban hay t\u01b0 v\u1ea5n ch\u1ecbu tr\u00e1ch nhi\u1ec7m<\/span><\/li>\n
    • Cho ph\u00e9p doanh nghi\u1ec7p t\u1ef1 t\u1ea1o c\u00e1c l\u1eddi tho\u1ea1i t\u1ef1 \u0111\u1ed9ng \u0111\u1ec1 ch\u00e0o \u0111\u00f3n kh\u00e1ch h\u00e0ng, h\u01b0\u1edbng d\u1eabn \u0111i\u1ec1u ph\u00edm, th\u00f4ng b\u00e1o b\u1eadn, h\u1eb9n g\u1ecdi l\u1ea1i, hay tr\u1ea3 l\u1eddi c\u00e1c c\u00e2u h\u1ecfi th\u01b0\u1eddng g\u1eb7p\u2026<\/span><\/li>\n
    • T\u00edch h\u1ee3p t\u00ednh n\u0103ng CRM gi\u00fap hi\u1ec3n th\u1ecb h\u1ed3 s\u01a1 kh\u00e1ch h\u00e0ng khi kh\u00e1ch h\u00e0ng g\u1ecdi \u0111\u1ebfn. H\u1ed3 s\u01a1 n\u00e0y bao g\u1ed3m c\u00e1c th\u00f4ng tin c\u00e1 nh\u00e2n, ghi ch\u00fa v\u1ec1 kh\u00e1ch h\u00e0ng, l\u1ecbch s\u1eed t\u01b0\u01a1ng t\u00e1c \u0111a k\u00eanh, l\u1ecbch s\u1eed \u0111\u01a1n h\u00e0ng\u2026 Nh\u1edd \u0111\u00f3, c\u00e1c t\u01b0 v\u1ea5n vi\u00ean kh\u00f4ng m\u1ea5t th\u1eddi gian tra c\u1ee9u th\u00f4ng tin, \u0111\u1ed3ng th\u1eddi c\u00f3 th\u1ec3 t\u01b0 v\u1ea5n nhanh ch\u00f3ng v\u00e0 ch\u00ednh x\u00e1c.<\/span><\/li>\n
    • T\u1ed5ng \u0111\u00e0i Masterskills gi\u00fap ghi \u00e2m c\u00e1c cu\u1ed9c h\u1ed9i tho\u1ea1i, g\u00f3p ph\u1ea7n x\u00e2y d\u1ef1ng c\u01a1 s\u1edf kh\u00e1ch h\u00e0ng. Ch\u1ee9c n\u0103ng n\u00e0y c\u0169ng g\u00f3p ph\u1ea7n qu\u1ea3n l\u00fd nh\u00e2n vi\u00ean \u0111\u1ec3 nh\u00e0 qu\u1ea3n l\u00fd c\u00f3 th\u1ec3 \u0111\u01b0a ra g\u00f3p \u00fd v\u00e0 h\u01b0\u1edbng \u0111\u00e0o t\u1ea1o ph\u00f9 h\u1ee3p.<\/span><\/li>\n
    • T\u1ed5ng \u0111\u00e0i Masterskills gi\u00fap th\u1ed1ng k\u00ea c\u00e1c cu\u1ed9c h\u1ed9i tho\u1ea1i v\u00e0 ph\u00e2n lo\u1ea1i kh\u00e1ch h\u00e0ng, g\u00f3p ph\u1ea7n qu\u1ea3n l\u00fd c\u01a1 s\u1edf d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng<\/span><\/li>\n<\/ul>\n

      V\u1edbi nhi\u1ec1u t\u00ednh n\u0103ng \u01b0u vi\u1ec7t, t\u1ed5ng \u0111\u00e0i Masterskills t\u1ef1 tin tr\u1edf th\u00e0nh c\u00e1nh tay ph\u1ea3i \u0111\u1eafc l\u1ef1c gi\u00fap c\u00e1c doanh nghi\u1ec7p gia t\u0103ng hi\u1ec7u su\u1ea5t v\u00e0 t\u1ef7 l\u1ec7 ch\u1ed1t \u0111\u01a1n qua k\u00eanh t\u1ed5ng \u0111\u00e0i.\u00a0<\/span><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

      Telesale l\u00e0 m\u1ed9t trong nh\u1eefng h\u00ecnh th\u1ee9c ti\u1ebfp th\u1ecb qua kh\u00f4ng gian m\u1ea1ng ra \u0111\u1eddi s\u1edbm nh\u1ea5t. Thu\u1eadt ng\u1eef n\u00e0y \u0111\u01b0\u1ee3c xu\u1ea5t hi\u1ec7n kho\u1ea3ng nh\u1eefng n\u0103m 1979, khi nh\u1eefng chi\u1ebfc \u0111i\u1ec7n tho\u1ea1i \u0111\u1ea7u ti\u00ean ra \u0111\u1eddi v\u00e0 \u0111\u01b0\u1ee3c \u0111\u01b0a v\u00e0o s\u1eed d\u1ee5ng ph\u1ed5 th\u00f4ng.<\/span><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[219],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/52054"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=52054"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/52054\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=52054"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=52054"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=52054"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}