{"id":52062,"date":"2023-12-20T02:09:59","date_gmt":"2023-12-19T19:09:59","guid":{"rendered":"https:\/\/masterskills.org\/blog\/nang-cao-trai-nghiem-khach-hang-nho-ung-dung-chuyen-doi-so-trong-doanh-nghiep.html"},"modified":"2023-12-20T02:09:59","modified_gmt":"2023-12-19T19:09:59","slug":"nang-cao-trai-nghiem-khach-hang-nho-ung-dung-chuyen-doi-so-trong-doanh-nghiep","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/nang-cao-trai-nghiem-khach-hang-nho-ung-dung-chuyen-doi-so-trong-doanh-nghiep.html","title":{"rendered":"N\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng nh\u1edd \u1ee9ng d\u1ee5ng chuy\u1ec3n \u0111\u1ed5i s\u1ed1 trong doanh nghi\u1ec7p"},"content":{"rendered":"
\n

Chuy\u1ec3n \u0111\u1ed5i s\u1ed1 doanh nghi\u1ec7p, n\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng b\u1ee9c ph\u00e1t. \u0110i\u1ec1u m\u00e0 kh\u00f4ng ph\u1ea3i doanh nghi\u1ec7p n\u00e0o c\u00f9ng bi\u1ebft. V\u1eady chuy\u1ec3n \u0111\u1ed5i s\u1ed1 l\u00e0 g\u00ec? Chuy\u1ec3n \u0111\u1ed5i s\u1ed1 trong doanh nghi\u1ec7p l\u00e0 g\u00ec? L\u1ee3i \u00edch v\u00e0 vai tr\u00f2 c\u1ee7a chuy\u1ec3n \u0111\u1ed5i s\u1ed1 doanh nghi\u1ec7p? vv\u2026 Th\u00ec c\u00f9ng t\u00ecm hi\u1ec3u k\u1ef9 h\u01a1n qua b\u00e0i chia s\u1ebb sau nh\u00e9!<\/span><\/strong><\/p>\n

\"N\u00e2ng<\/p>\n

Chuy\u1ec3n \u0111\u1ed5i s\u1ed1 \u2013 Chuy\u1ec3n \u0111\u1ed5i s\u1ed1 doanh nghi\u1ec7p l\u00e0 g\u00ec?<\/strong><\/span><\/h2>\n

\u201cChuy\u1ec3n \u0111\u1ed5i s\u1ed1\u201d m\u1ed9t thu\u1eadt ng\u1eef \u0111\u00e3 qu\u00e1 quen thu\u1ed9c tuy nhi\u00ean ch\u01b0a c\u00f3 m\u1ed9t \u0111\u1ecbnh ngh\u0129a ch\u00ednh x\u00e1c n\u00e0o n\u00f3i v\u1ec1 chuy\u1ec3n \u0111\u1ed5i s\u1ed1 l\u00e0 g\u00ec? M\u1eb7t kh\u00e1c th\u00ec c\u0169ng \u0111\u00e3 c\u00f3 m\u1ed9t s\u1ed1 kh\u00e1i ni\u1ec7m \u0111\u1ec1 c\u1eadp \u0111\u1ebfn thu\u1eadt ng\u1eef n\u00e0y nh\u01b0 sau:<\/span><\/p>\n

Theo trang Tech Republic \u2013 M\u1ed9t t\u1ea1p ch\u00ed tr\u1ef1c tuy\u1ebfn, c\u1ed9ng \u0111\u1ed3ng x\u00e3 h\u1ed9i d\u00e0nh cho c\u00e1c chuy\u00ean gia CNTT \u0111\u01b0a ra kh\u00e1i ni\u1ec7m chuy\u1ec3n \u0111\u1ed5i s\u1ed1 4.0 l\u00e0 \u201cc\u00e1ch s\u1eed d\u1ee5ng c\u00f4ng ngh\u1ec7 nh\u1eb1m th\u1ef1c hi\u1ec7n l\u1ea1i quy tr\u00ecnh sao cho hi\u1ec7u qu\u1ea3 \u201d<\/span><\/p>\n

M\u1eb7t kh\u00e1c th\u00ec Microsoft l\u1ea1i \u0111\u01b0a ra r\u1eb1ng: \u201cChuy\u1ec3n \u0111\u1ed5i s\u1ed1 l\u00e0 vi\u1ec7c t\u01b0 duy l\u1ea1i c\u00e1ch th\u1ee9c c\u00e1c t\u1ed5 ch\u1ee9c t\u1eadp h\u1ee3p d\u1eef li\u1ec7u, m\u1ecdi ng\u01b0\u1eddi v\u00e0 quy tr\u00ecnh \u0111\u1ec3 t\u1ea1o nh\u1eefng gi\u00e1 tr\u1ecb m\u1edbi.\u201d<\/span><\/p>\n

Tuy nhi\u00ean ch\u00fang ta c\u00f3 th\u1ec3 hi\u1ec3u \u0111\u01a1n gi\u1ea3n chuy\u1ec3n \u0111\u1ed5i s\u1ed1 l\u00e0 t\u1eadp trung v\u00e0o l\u00e0m m\u1edbi t\u1ed5ng th\u1ec3, t\u0103ng c\u01b0\u1eddng kh\u1ea3 n\u0103ng th\u00edch \u1ee9ng, t\u1eadp trung nhi\u1ec1u h\u01a1n v\u00e0o vi\u1ec7c x\u1eed l\u00fd, thu th\u1eadp, t\u00edch h\u1ee3p d\u1eef li\u1ec7u, tri th\u1ee9c h\u1eefu \u00edch cho t\u1ea5t c\u1ea3 c\u00e1c c\u1ea5p \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh tr\u00ean c\u01a1 s\u1edf d\u1eef li\u1ec7u c\u00f3 s\u1eb5n. Hay c\u00f3 th\u1ec3 n\u00f3i m\u1ed9t c\u00e1ch d\u1ec5 hi\u1ec3u h\u01a1n l\u00e0 chuy\u1ec3n \u0111\u1ed5i s\u1ed1 gi\u1ed1ng v\u1edbi h\u1ec7 th\u1ea7n kinh trung \u01b0\u01a1ng, gi\u00fap doanh nghi\u1ec7p tr\u1edf n\u00ean th\u00f4ng minh, th\u00edch nghi nhanh ch\u00f3ng, c\u00f3 kh\u1ea3 n\u0103ng s\u00e1ng t\u1ea1o v\u00e0 mang l\u1ea1i hi\u1ec7u qu\u1ea3 v\u1edbi c\u00e1c thay \u0111\u1ed5i.<\/span><\/p>\n

\"Chuy\u1ec3n<\/p>\n

T\u01b0\u01a1ng t\u1ef1, chuy\u1ec3n \u0111\u1ed5i s\u1ed1 (Digital Transformation) c\u00f2n c\u00f3 ngh\u0129a l\u00e0 t\u00edch h\u1ee3p c\u00e1c gi\u1ea3i ph\u00e1p s\u1ed1 \u0111\u01b0a v\u00e0o c\u1ed1t l\u00f5i c\u1ee7a doanh nghi\u1ec7p, thay c\u00e1ch v\u1eadn h\u00e0nh ho\u1ea1t \u0111\u1ed9ng c\u1ee7a doanh nghi\u1ec7p b\u1eb1ng c\u00e1ch t\u1ea1o ra c\u00e1c quy tr\u00ecnh kinh doanh m\u1edbi, v\u0103n h\u00f3a t\u1ed5 ch\u1ee9c v\u00e0 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng m\u1edbi, t\u1ed1t h\u01a1n. B\u00ean c\u1ea1nh l\u00e0m m\u1edbi l\u1ea1i nh\u1eefng ph\u01b0\u01a1ng ph\u00e1p truy\u1ec1n th\u1ed1ng m\u00e0 c\u00f2n s\u00e1ng t\u1ea1o nh\u1eefng ph\u01b0\u01a1ng ph\u00e1p m\u1edbi \u0111\u1ec3 \u0111\u00e1p \u1ee9ng, ph\u00f9 h\u1ee3p v\u1edbi nh\u1eefng k\u1ef3 v\u1ecdng c\u1ee7a doanh nghi\u1ec7p v\u00e0 thay \u0111\u1ed5i c\u1ee7a th\u1ecb tr\u01b0\u1eddng.<\/span><\/p>\n

Ngo\u00e0i ra, \u1edf m\u1ed7i m\u1ed9t doanh nghi\u1ec7p s\u1ebd c\u00f3 nh\u1eefng c\u00e1ch th\u1ee9c v\u1eadn h\u00e0ng, t\u1ed5 ch\u1ee9c d\u01b0\u1edbi c\u00e1c m\u00f4 h\u00ecnh kh\u00e1c nhau s\u1ebd c\u00f3 nh\u1eefng \u0111\u1ecbnh ngh\u0129a kh\u00e1c nhau. Nh\u01b0ng hi\u1ec3u \u0111\u01a1n gi\u1ea3n h\u01a1n th\u00ec ch\u00fang ta c\u00f3 th\u1ec3 hi\u1ec3u theo ngh\u0129a r\u1ed9ng c\u1ee7a chuy\u1ec3n \u0111\u1ed5i s\u1ed1 l\u00e0 \u201c\u0111\u1ecbnh h\u00ecnh l\u1ea1i c\u00e1c ng\u00e0nh b\u1eb1ng c\u00e1ch t\u00e1i c\u01a1 c\u1ea5u c\u00e1c m\u00f4 h\u00ecnh kinh doanh, ho\u1ea1t \u0111\u1ed9ng hi\u1ec7n c\u00f3<\/em>\u201d<\/span><\/p>\n

Trong khi \u0111\u00f3 Vi\u1ec7t Nam, l\u1ea1i hi\u1ec3u \u201cchuy\u1ec3n \u0111\u1ed5i s\u1ed1\u201d theo ngh\u0129a l\u00e0 qu\u00e1 tr\u00ecnh thay \u0111\u1ed5i m\u00f4 h\u00ecnh doanh nghi\u1ec7p t\u1eeb d\u1ea1ng truy\u1ec1n th\u1ed1ng sang d\u1ea1ng doanh nghi\u1ec7p s\u1ed1. D\u1ef1a tr\u00ean nh\u1eefng \u1ee9ng d\u1ee5ng c\u00f4ng ngh\u1ec7 m\u1edbi (Bigdata), \u0111i\u1ec7n to\u00e1n \u0111\u00e1m m\u00e2y (Cloud), Internet v\u1ea1n v\u1eadt (IoT),\u2026. \u0110\u1ec3 thay \u0111\u1ed5i, l\u00e0m m\u1edbi ph\u01b0\u01a1ng th\u1ee9c \u0111i\u1ec1u h\u00e0nh, l\u00e3nh \u0111\u1ea1o, quy tr\u00ecnh th\u1ef1c hi\u1ec7n, v\u0103n h\u00f3a c\u1ee7a doanh nghi\u1ec7p.<\/span><\/p>\n

Chuy\u1ec3n \u0111\u1ed5i s\u1ed1 kh\u00f4ng ch\u1ec9 gi\u1eef vai tr\u00f2 quan tr\u1ecdng \u1edf c\u00e1c doanh nghi\u1ec7p m\u00e0 c\u00f2n c\u00f3 vai tr\u00f2 quan tr\u1ecdng trong nhi\u1ec1u l\u0129nh v\u1ef1c kh\u00e1c c\u1ee7a x\u00e3 h\u1ed9i nh\u01b0: Ch\u00ednh ph\u1ee7, truy\u1ec1n th\u00f4ng \u0111\u1ea1i ch\u00fang, y h\u1ecdc khoa h\u1ecdc,\u2026.<\/span><\/p>\n

\"Chuy\u1ec3n<\/p>\n

Ph\u00e2n bi\u1ec7t r\u00f5 \u201cchuy\u1ec3n \u0111\u1ed5i s\u1ed1\u201d (Digital Transformation) v\u1edbi \u201cS\u1ed1 h\u00f3a\u201d (Digitizing)<\/strong><\/span><\/h2>\n

\u0110a s\u1ed1, c\u00e1c doanh nghi\u1ec7p th\u01b0\u1eddng hay nh\u1ea7m l\u1eabn kh\u00e1i ni\u1ec7m gi\u1eefa chuy\u1ec3n \u0111\u1ed5i s\u1ed1 v\u00e0 s\u1ed1 h\u00f3a . \u0110\u1ec3 ph\u00e2n bi\u1ec7t r\u00f5 hai kh\u00e1i ni\u1ec7m n\u00e0y, th\u00ec c\u00e1c b\u1ea1n c\u00f3 th\u1ec3 \u0111\u01a1n gi\u1ea3n hi\u1ec3u nh\u01b0 sau:<\/span><\/p>\n

\u201cS\u1ed1 h\u00f3a\u201d \u0111\u01b0\u1ee3c hi\u1ec3u l\u00e0 qu\u00e1 tr\u00ecnh hi\u1ec7n \u0111\u1ea1i h\u00f3a, chuy\u1ec3n \u0111\u1ed5i c\u00e1c h\u1ec7 th\u1ed1ng th\u01b0\u1eddng sang h\u1ec7 th\u1ed1ng k\u1ef9 thu\u1eadt s\u1ed1. C\u00f3 th\u1ec3 hi\u1ec3u s\u1ed1 h\u00f3a l\u00e0 th\u1ef1c hi\u1ec7n \u0111\u01b0a t\u00e0i li\u1ec7u s\u1ed1 sang file m\u1ec1m tr\u00ean m\u00e1y t\u00ednh hay s\u1ed1 h\u00f3a truy\u1ec1n h\u00ecnh chuy\u1ec3n t\u1eeb analog sang ph\u00e1t s\u00f3ng k\u1ef9 thu\u1eadt\u2026).<\/span><\/p>\n

Ng\u01b0\u1ee3c l\u1ea1i, \u201cchuy\u1ec3n \u0111\u1ed5i s\u1ed1\u201d l\u00e0 vi\u1ec7c khai th\u00e1c to\u00e0n b\u1ed9 nh\u1eefng d\u1eef li\u1ec7u c\u00f3 qu\u00e1 tr\u00ecnh s\u1ed1 h\u00f3a, \u00e1p d\u1ee5ng c\u00f4ng ngh\u1ec7 ph\u00e2n t\u00edch, bi\u1ebfn \u0111\u1ed5i d\u1eef li\u1ec7u \u0111\u1ec3 t\u1eeb \u0111\u00f3 t\u1ea1o ra nh\u1eefng gi\u00e1 tr\u1ecb m\u1edbi. Qua \u0111\u00f3 b\u1ea1n c\u0169ng c\u00f3 th\u1ec3 xem \u201cs\u1ed1 h\u00f3a\u201d nh\u01b0 l\u00e0 m\u1ed9t ph\u1ea7n c\u1ee7a qu\u00e1 tr\u00ecnh \u201cchuy\u1ec3n \u0111\u1ed5i s\u1ed1\u201d.<\/span><\/p>\n

\"l\u1ee3i<\/p>\n

\u1ee8ng d\u1ee5ng chuy\u1ec3n \u0111\u1ed5i s\u1ed1 trong doanh nghi\u1ec7p \u0111\u1ec3 n\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng<\/strong><\/span><\/h2>\n

T\u1ea1i sao \u201cChuy\u1ec3n \u0111\u1ed5i s\u1ed1\u201d l\u1ea1i quan tr\u1ecdng v\u00e0 mang l\u1ea1i nh\u1eefng l\u1ee3i \u00edch cho doanh nghi\u1ec7p? Th\u00ec \u0111\u00e2y l\u00e0 nh\u1eefng l\u1ee3i \u00edch c\u1ee7a vi\u1ec7c chuy\u1ec3n \u0111\u1ed5i s\u1ed1 trong doanh nghi\u1ec7p<\/strong> b\u1ea1n kh\u00f4ng th\u1ec3 ph\u1ee7 nh\u1eadn:<\/span><\/p>\n

    \n
  • N\u0103ng su\u1ea5t l\u00e0m vi\u1ec7c c\u1ee7a nh\u00e2n vi\u00ean \u0111\u01b0\u1ee3c t\u1ed1i \u01b0u h\u00f3a<\/span><\/li>\n
  • \u0110\u1ea3m b\u1ea3o hi\u1ec7u qu\u1ea3 ho\u1ea1t \u0111\u1ed9ng v\u00e0 t\u00ednh c\u1ea1nh tranh c\u1ee7a t\u1ed5 ch\u1ee9c, doanh nghi\u1ec7p \u0111\u01b0\u1ee3c n\u00e2ng cao.<\/span><\/li>\n
  • Gi\u1ea3i quy\u1ebft nhanh ch\u00f3ng v\u00e0 ch\u00ednh x\u00e1c h\u01a1n nh\u1edd h\u1ec7 th\u1ed1ng b\u00e1o c\u00e1o th\u00f4ng su\u1ed1t k\u1ecbp th\u1eddi cho l\u00e3nh \u0111\u1ea1o<\/span><\/li>\n
  • Gi\u1ea3m chi ph\u00ed v\u1eadn h\u00e0nh<\/span><\/li>\n
  • Th\u00fa h\u00fat \u0111\u01b0\u1ee3c nhi\u1ec1u kh\u00e1ch h\u00e0ng tr\u1ea3i nghi\u1ec7m h\u01a1n trong th\u1eddi gian d\u00e0i h\u01a1n<\/span><\/li>\n<\/ul>\n

    T\u00f3m l\u1ea1i, theo c\u00e1c chuy\u00ean gia ph\u00e2n t\u00edch v\u00e0 nghi\u00ean c\u1ee9u th\u1ecb tr\u01b0\u1eddng th\u00ec 5 m\u1ee5c \u0111\u00edch cu\u1ed1i c\u00f9ng m\u00e0 c\u00e1c doanh nghi\u1ec7p chuy\u1ec3n \u0111\u1ed5i s\u1ed1 h\u01b0\u1edbng \u0111\u1ebfn bao g\u1ed3m:<\/span><\/p>\n

      \n
    • T\u1ea1o \u0111\u01b0\u1ee3c v\u1ecb tr\u00ed c\u1ea1nh tranh tr\u00ean th\u1ecb tr\u01b0\u1eddng<\/span><\/li>\n
    • Th\u00fac \u0111\u1ea9y t\u0103ng tr\u01b0\u1edfng doanh thu<\/span><\/li>\n
    • Gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng v\u00e0 m\u1edf r\u1ed9ng kh\u1ea3 n\u0103ng thu h\u00fat v\u00e0 g<\/span><\/li>\n
    • T\u0103ng t\u1ed1c \u0111\u1ed9 ra th\u1ecb tr\u01b0\u1eddng<\/span><\/li>\n
    • T\u0103ng n\u0103ng su\u1ea5t c\u1ee7a nh\u00e2n vi\u00ean<\/span><\/li>\n<\/ul>\n

      XEM NGAY:\u00a0\u0110o l\u01b0\u1eddng t\u1ef7 l\u1ec7 gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3 cho doanh nghi\u1ec7p<\/strong><\/span><\/em><\/p>\n

      \"C\u01a1<\/p>\n

      C\u01a1 h\u1ed9i n\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng \u0111\u1ed9t ph\u00e1 t\u1eeb chuy\u1ec3n \u0111\u1ed5i s\u1ed1<\/strong><\/span><\/h3>\n

      V\u1edbi ti\u00eau ch\u00ed v\u00e0ng chuy\u1ec3n \u0111\u1ed5i s\u1ed1 lu\u00f4n l\u1ea5y kh\u00e1ch h\u00e0ng l\u00e0m trung t\u00e2m. Do \u0111\u00f3 chuy\u1ec3n \u0111\u1ed5i s\u1ed1 l\u00e0 n\u1ec1n t\u1ea3ng \u0111\u1ec3 t\u1ea1o tr\u1ea3i nghi\u1ec7m b\u1ea5t ng\u1edd mang t\u00ednh \u0111\u1ed9t ph\u00e1 v\u00e0 mang l\u1ea1i c\u1ea5p \u0111\u1ed9 cao nh\u1ea5t trong th\u00e1p tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng trong th\u1eddi \u0111\u1ea1i c\u00e1ch m\u1ea1ng c\u00f4ng nghi\u1ec7p 4.0. L\u00fd do???<\/span><\/p>\n

      Th\u1ee9 nh\u1ea5t:<\/strong> Ng\u01b0\u1eddi ti\u00eau d\u00f9ng ng\u00e0y c\u00e0ng th\u00f4ng minh h\u01a1n trong vi\u1ec7c ti\u1ebfp c\u1eadn c\u00f4ng ngh\u1ec7 m\u1edbi, h\u1ecd k\u1ef3 v\u1ecdng nhi\u1ec1u h\u01a1n v\u00e0o c\u00e1c tr\u1ea3i nghi\u1ec7m s\u1ed1. \u0110\u01a1n gi\u1ea3n l\u00e0 mua s\u1eafm online hay mua s\u1eafm t\u1ea1i c\u00e1c c\u1eeda h\u00e0ng truy\u1ec1n th\u1ed1ng, th\u00ec ng\u01b0\u1eddi ti\u00eau d\u00f9ng \u0111\u1ec1u k\u1ef3 v\u1ecdng s\u1ebd c\u00f3 nh\u1eefng t\u01b0\u01a1ng t\u00e1c s\u1ed1.<\/span><\/p>\n

      Th\u1ee9 hai:<\/strong> \u1ee8ng d\u1ee5ng c\u00f4ng ngh\u1ec7 s\u1ed1 gi\u00fap doanh nghi\u1ec7p d\u1ec5 d\u00e0ng thu th\u1eadp d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng \u1edf ph\u1ea1m vi r\u1ed9ng, theo th\u1eddi gian th\u1ef1c, v\u00ec th\u1ebf m\u00e0 d\u1eef li\u1ec7u c\u00f3 gi\u00e1 tr\u1ecb h\u01a1n. Doanh nghi\u1ec7p c\u00f3 th\u1ec3 d\u1ef1a v\u00e0o c\u00e1c d\u1eef li\u1ec7u Data n\u00e0y \u0111\u1ec3 ph\u00e2n t\u00edch h\u00e0nh vi kh\u00e1ch h\u00e0ng, d\u1ef1 b\u00e1o c\u00e1c xu h\u01b0\u1edbng m\u1edbi, t\u1eeb \u0111\u00f3 t\u1ea1o ra c\u00e1c tr\u1ea3i nghi\u1ec7m \u0111\u00f3n \u0111\u1ea7u xu h\u01b0\u1edbng khi\u1ebfn kh\u00e1ch h\u00e0ng ph\u1ea3i th\u00edch th\u00fa.<\/span><\/p>\n

      Th\u1ee9 ba:\u00a0<\/strong>Chuy\u1ec3n \u0111\u1ed5i s\u1ed1 \u0111ang l\u00e0 xu h\u01b0\u1edbng t\u1ea5t y\u1ebfu c\u1ee7a th\u1ebf gi\u1edbi. Do \u0111\u00f3 doanh nghi\u1ec7p kh\u00f4ng chuy\u1ec3n \u0111\u1ed5i s\u1ed1 th\u00ec s\u1ebd s\u1edbm tr\u1edf n\u00ean l\u1ea1c h\u1eadu, s\u1ebd kh\u00f3 t\u1ea1o ra tr\u1ea3i nghi\u1ec7m \u0111\u1ed9t ph\u00e1.<\/span><\/p>\n

      KH\u00d4NG N\u00caN B\u1ece QUA: \u1ee8ng d\u1ee5ng c\u00f4ng ngh\u1ec7 s\u1ed1 trong doanh nghi\u1ec7p mang l\u1ea1i l\u1ee3i \u00edch kh\u00f4ng th\u1ec3 t\u01b0\u1edfng<\/strong><\/em><\/span><\/p>\n

      \"C\u01a1<\/p>\n

      Cu\u1ed1i c\u00f9ng, tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng s\u1ebd \u1ea3nh h\u01b0\u1edfng tr\u1ef1c ti\u1ebfp s\u1ef1 t\u0103ng tr\u01b0\u1edfng c\u1ee7a doanh nghi\u1ec7p. N\u1ebfu mang l\u1ea1i tr\u1ea3i nghi\u1ec7m t\u1ed1t kh\u00e1ch h\u00e0ng s\u1ebd quy\u1ebft \u0111\u1ecbnh quay l\u1ea1i ti\u1ebfp t\u1ee5c mua s\u1ea3n ph\u1ea9m ho\u1eb7c gi\u1edbi thi\u1ec7u b\u1ea1n b\u00e8 v\u1ec1 s\u1ea3n ph\u1ea9m ho\u1eb7c doanh nghi\u1ec7p. M\u1ee5c ti\u00eau \u0111\u1ea7u t\u01b0 cho chuy\u1ec3n \u0111\u1ed5i s\u1ed1 c\u1ee7a doanh nghi\u1ec7p l\u00e0 \u0111\u1ec3 ho\u1ea1t \u0111\u1ed9ng s\u1ea3n xu\u1ea5t, kinh doanh hi\u1ec7u qu\u1ea3 h\u01a1n. Kh\u00e1ch h\u00e0ng l\u00e0 ng\u01b0\u1eddi quy\u1ebft \u0111\u1ecbnh hi\u1ec7u qu\u1ea3 c\u1ee7a m\u1ee5c ti\u00eau n\u00e0y, t\u1eeb s\u1ed1 l\u01b0\u1ee3ng \u0111\u01a1n h\u00e0ng, doanh thu, m\u1ee9c \u0111\u1ed9 \u0111\u01b0\u1ee3c \u1ee7ng h\u1ed9, t\u0103ng tr\u01b0\u1edfng c\u1ee7a doanh nghi\u1ec7p. Do \u0111\u00f3, \u01b0u ti\u00ean s\u1ed1 m\u1ed9t l\u00e0 chuy\u1ec3n \u0111\u1ed5i s\u1ed1 ph\u1ea3i l\u1ea5y kh\u00e1ch h\u00e0ng l\u00e0m trung t\u00e2m, h\u01b0\u1edbng t\u1edbi c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng.<\/em><\/strong><\/span><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

      Chuy\u1ec3n \u0111\u1ed5i s\u1ed1 doanh nghi\u1ec7p, n\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng b\u1ee9c ph\u00e1t. \u0110i\u1ec1u m\u00e0 kh\u00f4ng ph\u1ea3i doanh nghi\u1ec7p n\u00e0o c\u00f9ng bi\u1ebft. V\u1eady chuy\u1ec3n \u0111\u1ed5i s\u1ed1 l\u00e0 g\u00ec? Chuy\u1ec3n \u0111\u1ed5i s\u1ed1 trong doanh nghi\u1ec7p l\u00e0 g\u00ec? L\u1ee3i \u00edch v\u00e0 vai tr\u00f2 c\u1ee7a chuy\u1ec3n \u0111\u1ed5i s\u1ed1 doanh nghi\u1ec7p? vv\u2026 Th\u00ec c\u00f9ng t\u00ecm hi\u1ec3u k\u1ef9 h\u01a1n qua b\u00e0i chia s\u1ebb sau nh\u00e9!<\/span><\/strong><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[219],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/52062"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=52062"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/52062\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=52062"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=52062"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=52062"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}