{"id":52069,"date":"2023-12-20T02:11:59","date_gmt":"2023-12-19T19:11:59","guid":{"rendered":"https:\/\/masterskills.org\/blog\/su-khac-nhau-giua-dich-vu-khach-hang-va-cham-soc-khach-hang.html"},"modified":"2023-12-20T02:11:59","modified_gmt":"2023-12-19T19:11:59","slug":"su-khac-nhau-giua-dich-vu-khach-hang-va-cham-soc-khach-hang","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/su-khac-nhau-giua-dich-vu-khach-hang-va-cham-soc-khach-hang.html","title":{"rendered":"S\u1ef1 kh\u00e1c nhau gi\u1eefa d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng"},"content":{"rendered":"
Theo c\u00e1c th\u1ed1ng k\u00ea cho th\u1ea5y h\u1ea7u h\u1ebft \u1edf c\u00e1c doanh nghi\u1ec7p th\u01b0\u1eddng nh\u1ea7m l\u1eabn gi\u1eefa hai kh\u00e1i ni\u1ec7m l\u00e0 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng. V\u00e0 tr\u00ean th\u1ef1c t\u1ebf th\u00ec hai kh\u00e1i ni\u1ec7m n\u00e0y ph\u1ee5c v\u1ee5 cho c\u00e1c m\u1ee5c \u0111\u00edch ho\u00e0n to\u00e0n kh\u00e1c nhau. \u0110\u1ec3 r\u00f5 h\u01a1n v\u1ec1 s\u1ef1 kh\u00e1c nhau gi\u1eefa d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng, ch\u00fang ta c\u00f9ng t\u00ecm hi\u1ec3u b\u00e0i vi\u1ebft d\u01b0\u1edbi \u0111\u00e2y nh\u00e9.<\/strong><\/p>\n

S\u1ef1 kh\u00e1c nhau c\u01a1 b\u1ea3n gi\u1eefa d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/b><\/h2>\n

Tr\u01b0\u1edbc ti\u00ean, ch\u00fang ta c\u1ea7n t\u00ecm hi\u1ec3u v\u1ec1 kh\u00e1i ni\u1ec7m c\u1ee7a hai thu\u1eadt ng\u1eef c\u01a1 b\u1ea3n n\u00e0y:\u00a0<\/span><\/p>\n

D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng l\u00e0 g\u00ec?<\/b><\/h3>\n

D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng l\u00e0 ho\u1ea1t \u0111\u1ed9ng h\u1ed7 tr\u1ee3, gi\u1ea3i \u0111\u00e1p th\u1eafc m\u1eafc khi kh\u00e1ch h\u00e0ng g\u1eb7p ph\u1ea3i m\u1ed9t v\u1ea5n \u0111\u1ec1 n\u00e0o \u0111\u00f3 hay ph\u00e0n n\u00e0n v\u1ec1 m\u1ed9t s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a doanh nghi\u1ec7p. Ho\u1eb7c c\u00f3 th\u1ec3 hi\u1ec3u \u0111\u01a1n thu\u1ea7n, d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng l\u00e0 ho\u1ea1t \u0111\u1ed9ng giao ti\u1ebfp gi\u1eefa doanh nghi\u1ec7p v\u1edbi kh\u00e1ch h\u00e0ng, nh\u1eb1m gi\u1ea3i quy\u1ebft m\u1ed9t m\u1ee5c \u0111\u00edch c\u1ee5 th\u1ec3 n\u00e0o \u0111\u00f3 trong hi\u1ec7n t\u1ea1i. V\u00e0 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng ch\u1ec9 mang t\u00ednh ch\u1ea5t ng\u1eafn h\u1ea1n.<\/span><\/p>\n

\"D\u1ecbch<\/p>\n

D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng l\u00e0 g\u00ec?<\/p>\n<\/div>\n

Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 g\u00ec?<\/b><\/h3>\n

Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 to\u00e0n b\u1ed9 ho\u1ea1t \u0111\u1ed9ng, quy tr\u00ecnh h\u01b0\u1edbng t\u1edbi s\u1ef1 th\u1ecfa m\u00e3n nhu c\u1ea7u mong mu\u1ed1n c\u1ee7a kh\u00e1ch h\u00e0ng. Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 bao g\u1ed3m c\u1ea3 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng, ngo\u00e0i vi\u1ec7c \u0111\u00e1p \u1ee9ng c\u00e1c nhu c\u1ea7u hi\u1ec7n t\u1ea1i c\u1ee7a kh\u00e1ch h\u00e0ng th\u00ec ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u00f2n h\u01b0\u1edbng \u0111\u1ebfn nh\u1eefng m\u1ee5c ti\u00eau trong t\u01b0\u01a1ng lai v\u00e0 m\u1ed1i quan h\u1ec7 l\u00e2u d\u00e0i v\u1edbi kh\u00e1ch h\u00e0ng. C\u00f3 th\u1ec3 n\u00f3i, ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng ch\u00ednh l\u00e0 y\u1ebfu t\u1ed1 c\u1ed1t l\u00f5i gi\u00fap gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng g\u1eafn b\u00f3 l\u00e2u d\u00e0i v\u1edbi doanh nghi\u1ec7p.<\/span><\/p>\n

\"Ch\u0103m<\/p>\n

Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 g\u00ec?<\/p>\n<\/div>\n

S\u1ef1 kh\u00e1c nhau c\u01a1 b\u1ea3n gi\u1eefa d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/b><\/h3>\n

Nh\u1eefng ti\u00eau ch\u00ed sau \u0111\u00e2y gi\u00fap b\u1ea1n ph\u00e2n bi\u1ec7t r\u00f5 h\u01a1n v\u1ec1 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng:<\/span><\/p>\n

*D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng:<\/span><\/p>\n

    \n
  • \u0110\u1ed1i t\u01b0\u1ee3ng: kh\u00e1ch h\u00e0ng \u0111ang tr\u1ef1c ti\u1ebfp s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m c\u1ee7a doanh nghi\u1ec7p<\/span><\/li>\n<\/ul>\n

    C\u00f4ng vi\u1ec7c c\u1ee5 th\u1ec3: nh\u1eadn v\u00e0 qu\u1ea3n l\u00fd s\u1ed1 l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi \u0111\u1ebfn; \u0111i\u1ec1u ch\u1ec9nh c\u00e1c quy \u0111\u1ecbnh, ch\u00ednh s\u00e1ch c\u1ee7a c\u00f4ng ty; tr\u1ef1c ti\u1ebfp gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 t\u1eeb ph\u00eda kh\u00e1ch h\u00e0ng\u2026<\/span><\/p>\n

      \n
    • M\u1ee5c \u0111\u00edch: ng\u1eafn h\u1ea1n<\/span><\/li>\n
    • Qui m\u00f4: nh\u1ecf, ch\u1ec9 t\u1eadp trung l\u00e0m h\u00e0i l\u00f2ng kh\u00e1ch h\u00e0ng \u1edf hi\u1ec7n t\u1ea1i<\/span><\/li>\n<\/ul>\n

      *Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng:\u00a0<\/span><\/p>\n

        \n
      • \u0110\u1ed1i t\u01b0\u1ee3ng: kh\u00e1ch h\u00e0ng \u0111\u00e3, \u0111ang v\u00e0 ch\u01b0a s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m c\u1ee7a doanh nghi\u1ec7p<\/span><\/li>\n
      • C\u00f4ng vi\u1ec7c c\u1ee5 th\u1ec3: x\u1eed l\u00fd feedback, t\u01b0\u01a1ng t\u00e1c v\u00e0 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng; l\u00ean k\u1ebf ho\u1ea1ch th\u0103m h\u1ecfi, tri \u00e2n kh\u00e1ch h\u00e0ng; thi\u1ebft l\u1eadp kh\u1ea3o s\u00e1t, \u0111o l\u01b0\u1eddng m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng v\u00e0 \u0111i\u1ec1u ch\u1ec9nh k\u1ebf ho\u1ea1ch ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng\u2026<\/span><\/li>\n
      • M\u1ee5c \u0111\u00edch: d\u00e0i h\u1ea1n<\/span><\/li>\n
      • Qui m\u00f4: l\u1edbn, h\u01b0\u1edbng \u0111\u1ebfn m\u1ed1i quan h\u1ec7 l\u00e2u d\u00e0i gi\u1eefa kh\u00e1ch h\u00e0ng v\u00e0 doanh nghi\u1ec7p<\/span><\/li>\n<\/ul>\n

        C\u00e1ch c\u1ea3i thi\u1ec7n d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/b><\/h2>\n

        V\u1ec1 th\u00f4ng tin:<\/b><\/h3>\n

        \u0110\u1ec3 c\u1ea3i thi\u1ec7n ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng th\u1eadt t\u1ed1t th\u00ec doanh nghi\u1ec7p c\u1ea7n ch\u00fa \u00fd \u0111\u1ebfn vi\u1ec7c cung c\u1ea5p th\u00f4ng tin \u0111\u1ebfn v\u1edbi kh\u00e1ch h\u00e0ng. \u0110i\u1ec1u n\u00e0y v\u00f4 c\u00f9ng quan tr\u1ecdng v\u00ec khi tuy\u00ean truy\u1ec1n sai l\u1ec7ch nh\u1eefng th\u00f4ng tin s\u1ebd d\u1eabn \u0111\u1ebfn m\u00e2u thu\u1eabn, xung \u0111\u1ed9t kh\u00f4ng \u0111\u00e1ng c\u00f3 gi\u1eefa kh\u00e1ch h\u00e0ng v\u00e0 doanh nghi\u1ec7p. Do v\u1eady, doanh nghi\u1ec7p c\u1ea7n c\u00f4ng khai minh b\u1ea1ch nh\u1eefng ch\u00ednh s\u00e1ch h\u1ed7 tr\u1ee3 c\u0169ng nh\u01b0 \u01b0u \u0111\u00e3i m\u00e0 kh\u00e1ch h\u00e0ng s\u1ebd nh\u1eadn \u0111\u01b0\u1ee3c khi s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a doanh nghi\u1ec7p. \u0110\u1ed3ng th\u1eddi, doanh nghi\u1ec7p c\u0169ng c\u1ea7n ki\u1ec3m duy\u1ec7t l\u1ea1i th\u00f4ng tin tr\u01b0\u1edbc khi nh\u00e2n vi\u00ean t\u01b0 v\u1ea5n cung c\u1ea5p \u0111\u1ebfn kh\u00e1ch h\u00e0ng.<\/span><\/p>\n

        V\u1ec1 th\u1eddi gian:<\/b><\/h3>\n

        Th\u1eddi gian ph\u1ea3n h\u1ed3i nhanh s\u1ebd l\u00e0 m\u1ed9t \u0111i\u1ec3m c\u1ed9ng r\u1ea5t l\u1edbn gi\u00fap doanh nghi\u1ec7p d\u1ec5 d\u00e0ng ti\u1ebfp c\u1eadn kh\u00e1ch h\u00e0ng. \u0110\u1ed3ng th\u1eddi, \u0111i\u1ec1u n\u00e0y c\u0169ng th\u1ec3 hi\u1ec7n s\u1ef1 chuy\u00ean nghi\u1ec7p v\u00e0 t\u1eadn t\u00e2m khi l\u00e0m vi\u1ec7c. Tuy nhi\u00ean, trong m\u1ed9t v\u00e0i tr\u01b0\u1eddng h\u1ee3p b\u1ea1n c\u0169ng c\u1ea7n \u0111\u1ec3 kh\u00e1ch h\u00e0ng ngu\u00f4i gi\u1eadn v\u00e0 sau \u0111\u00f3 h\u00e3y li\u00ean l\u1ea1c l\u1ea1i.<\/span><\/p>\n

        V\u00e0 theo m\u1ed9t th\u1ed1ng k\u00ea cho th\u1ea5y r\u1eb1ng, kh\u00e1ch h\u00e0ng v\u1eabn s\u1ebd duy tr\u00ec m\u1ed1i quan h\u1ec7 t\u1ed1t \u0111\u1eb9p \u0111\u1ed1i v\u1edbi doanh nghi\u1ec7p k\u1ec3 c\u1ea3 khi s\u1ea3n ph\u1ea9m kh\u00f4ng t\u1ed1t. H\u1ecd s\u1ebd lu\u00f4n t\u00ecm c\u00e1ch cho doanh nghi\u1ec7p m\u1ed9t c\u01a1 h\u1ed9i b\u1eb1ng vi\u1ec7c s\u1eed d\u1ee5ng c\u00e1c s\u1ea3n ph\u1ea9m kh\u00e1c \u0111\u1ec3 t\u00ecm ra s\u1ea3n ph\u1ea9m ph\u00f9 h\u1ee3p v\u1edbi h\u1ecd.<\/span><\/p>\n

        V\u1ec1 th\u00e1i \u0111\u1ed9:<\/b><\/h3>\n

        Doanh nghi\u1ec7p c\u0169ng c\u1ea7n ch\u00fa \u00fd \u0111\u1ebfn th\u00e1i \u0111\u1ed9 nh\u00e2n vi\u00ean khi tr\u1ef1c ti\u1ebfp trao \u0111\u1ed5i, h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng. Nh\u00e2n vi\u00ean t\u01b0 v\u1ea5n \u0111\u00f2i h\u1ecfi ph\u1ea3i c\u00f3 \u0111\u1ea7y \u0111\u1ee7 c\u00e1c k\u1ef9 n\u0103ng gi\u1ea3i quy\u1ebft t\u00ecnh hu\u1ed1ng, l\u1eafng nghe v\u00e0 th\u1ea5u hi\u1ec3u kh\u00e1ch h\u00e0ng. B\u00ean c\u1ea1nh \u0111\u00f3, doanh nghi\u1ec7p c\u0169ng c\u1ea7n \u0111\u00e0o t\u1ea1o l\u1ea1i \u0111\u1ed9i ng\u0169 nh\u00e2n vi\u00ean, kh\u00f4ng n\u00ean mi\u1ec7t th\u1ecb, d\u00e8 b\u1ec9u m\u00e0 ph\u1ea3i lu\u00f4n d\u00e0nh cho h\u1ecd nh\u1eefng s\u1ef1 t\u00f4n tr\u1ecdng \u0111\u00e1ng c\u00f3. Ngo\u00e0i ra, \u0111\u1ed9i ng\u0169 nh\u00e2n vi\u00ean c\u0169ng c\u00f3 th\u1ec3 b\u01b0\u1edbc ra kh\u1ecfi cu\u1ed9c tr\u00f2 chuy\u1ec7n n\u1ebfu h\u1ecd kh\u00f4ng nh\u1eadn l\u1ea1i \u0111\u01b0\u1ee3c s\u1ef1 t\u00f4n tr\u1ecdng t\u1eeb ph\u00eda kh\u00e1ch h\u00e0ng.\u00a0<\/span><\/p>\n

        \"Th\u00e1i<\/p>\n

        Th\u00e1i \u0111\u1ed9 quy\u1ebft \u0111\u1ecbnh th\u00e0nh c\u00f4ng c\u1ee7a doanh nghi\u1ec7p<\/p>\n<\/div>\n

        V\u1ec1 ti\u1ec7n \u00edch:<\/b><\/h3>\n

        Kh\u00e1ch h\u00e0ng s\u1ebd c\u00f3 th\u1ec3 ti\u1ebfp c\u1eadn b\u1ea1n \u1edf \u0111\u00e2u khi h\u1ecd g\u1eb7p v\u1ea5n \u0111\u1ec1. C\u00f3 th\u1ec3 l\u00e0 hotline, fanpage hay website,\u2026 Vi\u1ec7c cung c\u1ea5p c\u00e1c ph\u01b0\u01a1ng ti\u1ec7n ti\u1ebfp c\u1eadn s\u1ebd gi\u00fap doanh nghi\u1ec7p d\u1ec5 d\u00e0ng th\u1ea5u hi\u1ec3u kh\u00e1ch h\u00e0ng, n\u1eafm b\u1eaft \u0111\u01b0\u1ee3c xu h\u01b0\u1edbng ti\u00eau d\u00f9ng v\u00e0 th\u1ef1c hi\u1ec7n kh\u1ea3o s\u00e1t tr\u1ef1c tuy\u1ebfn \u1edf m\u1ecdi l\u00fac m\u1ecdi n\u01a1i nhanh nh\u1ea5t c\u00f3 th\u1ec3. \u0110\u1ed3ng th\u1eddi, \u0111i\u1ec1u n\u00e0y \u0111\u01b0\u1ee3c xem l\u00e0 l\u1ee3i th\u1ebf c\u1ea1nh tranh gi\u00fap doanh nghi\u1ec7p ph\u00e1t tri\u1ec3n h\u01a1n so v\u1edbi \u0111\u1ed1i th\u1ee7.<\/span><\/p>\n

        Nh\u1eefng k\u1ef9 n\u0103ng c\u1ea7n thi\u1ebft khi l\u00e0m d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/b><\/h2>\n

        M\u1ed9t v\u00e0i k\u1ef9 n\u0103ng gi\u00fap b\u1ea1n g\u00e2y \u0111\u01b0\u1ee3c \u1ea5n t\u01b0\u1ee3ng t\u1ed1t khi l\u00e0m d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng:<\/span><\/p>\n

        K\u1ef9 n\u0103ng l\u1eafng nghe v\u00e0 th\u1ea5u hi\u1ec3u:<\/b><\/h3>\n

        L\u1eafng nghe l\u00e0 m\u1ed9t y\u1ebfu t\u1ed1 kh\u00e1 quan tr\u1ecdng v\u00e0 ai c\u0169ng c\u00f3 th\u1ec3 l\u00e0m \u0111\u01b0\u1ee3c. Tuy nhi\u00ean, k\u1ef9 n\u0103ng l\u1eafng nghe v\u00e0 th\u1ea5u hi\u1ec3u l\u1ea1i c\u1ef1c k\u00ec kh\u00f3, \u0111i\u1ec1u n\u00e0y \u0111\u00f2i h\u1ecfi ng\u01b0\u1eddi nh\u00e2n vi\u00ean ph\u1ea3i \u0111\u1eb7t ch\u00ednh b\u1ea3n th\u00e2n m\u00ecnh v\u00e0o t\u00ecnh tr\u1ea1ng \u0111\u00f3. V\u00e0 k\u1ebft h\u1ee3p v\u1edbi th\u00e1i \u0111\u1ed9 l\u1ecbch s\u1ef1, l\u1eddi l\u1ebd \u00f4n nhu, nh\u1eb9 nh\u00e0ng gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1, xoa d\u1ecbu n\u1ed7i \u0111au cho kh\u00e1ch h\u00e0ng.\u00a0<\/span><\/p>\n

        K\u1ef9 n\u0103ng gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1:<\/b><\/h3>\n

        \u0110\u00e2y l\u00e0 k\u1ef9 n\u0103ng r\u1ea5t quan tr\u1ecdng v\u00e0 \u0111\u00f2i h\u1ecfi s\u1ef1 k\u1ebft h\u1ee3p linh ho\u1ea1t gi\u1eefa k\u1ef9 n\u0103ng giao ti\u1ebfp. K\u1ef9 n\u0103ng gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 s\u1ebd gi\u00fap b\u1ea1n d\u1ec5 d\u00e0ng xoay chuy\u1ec3n c\u00e1c t\u00ecnh hu\u1ed1ng khi nh\u1eadn bi\u1ebft c\u00e1c m\u00e2u thu\u1eabn, xung \u0111\u1ed9t s\u1eafp x\u1ea3y \u0111\u1ebfn. \u0110\u1ed3ng th\u1eddi, \u0111\u00e2y s\u1ebd l\u00e0 k\u1ef9 n\u0103ng \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng nhi\u1ec1u nh\u1ea5t khi l\u00e0m d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng.<\/span><\/p>\n

        \u1ede b\u00e0i vi\u1ebft n\u00e0y, ch\u1eafc ch\u1eafn b\u1ea1n \u0111\u00e3 ph\u1ea7n n\u00e0o hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 <\/span>s\u1ef1 kh\u00e1c nhau gi\u1eefa d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng. V\u00ec v\u1eady, \u0111\u1ec3 gia t\u0103ng t\u1ec9 l\u1ec7 c\u1ea1nh tranh c\u0169ng nh\u01b0 x\u00e2y d\u1ef1ng l\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng trung th\u00e0nh \u1ed5n \u0111\u1ecbnh th\u00ec h\u1ea7u h\u1ebft \u1edf c\u00e1c doanh nghi\u1ec7p \u0111\u1ec1u ch\u00fa tr\u1ecdng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng. Hy v\u1ecdng b\u00e0i vi\u1ebft s\u1ebd gi\u00fap \u00edch \u0111\u01b0\u1ee3c cho b\u1ea1n trong s\u1ef1 ph\u00e1t tri\u1ec3n \u1ed5n \u0111\u1ecbnh c\u1ee7a doanh nghi\u1ec7p.<\/span><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

        Theo c\u00e1c th\u1ed1ng k\u00ea cho th\u1ea5y h\u1ea7u h\u1ebft \u1edf c\u00e1c doanh nghi\u1ec7p th\u01b0\u1eddng nh\u1ea7m l\u1eabn gi\u1eefa hai kh\u00e1i ni\u1ec7m l\u00e0 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng. V\u00e0 tr\u00ean th\u1ef1c t\u1ebf th\u00ec hai kh\u00e1i ni\u1ec7m n\u00e0y ph\u1ee5c v\u1ee5 cho c\u00e1c m\u1ee5c \u0111\u00edch ho\u00e0n to\u00e0n kh\u00e1c nhau. \u0110\u1ec3 r\u00f5 h\u01a1n v\u1ec1 s\u1ef1 kh\u00e1c nhau […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[219],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/52069"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=52069"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/52069\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=52069"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=52069"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=52069"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}