{"id":52118,"date":"2023-12-20T02:20:05","date_gmt":"2023-12-19T19:20:05","guid":{"rendered":"https:\/\/masterskills.org\/blog\/xu-ly-tinh-huong-khi-khach-hang-khong-hai-long.html"},"modified":"2023-12-20T02:20:05","modified_gmt":"2023-12-19T19:20:05","slug":"xu-ly-tinh-huong-khi-khach-hang-khong-hai-long","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/xu-ly-tinh-huong-khi-khach-hang-khong-hai-long.html","title":{"rendered":"X\u1eed l\u00fd t\u00ecnh hu\u1ed1ng khi kh\u00e1ch h\u00e0ng kh\u00f4ng h\u00e0i l\u00f2ng"},"content":{"rendered":"
Khi kh\u00e1ch h\u00e0ng kh\u00f4ng h\u00e0i l\u00f2ng v\u00e0 t\u1ee9c gi\u1eadn, c\u00f3 nhi\u1ec1u c\u00e1ch gi\u1ea3i quy\u1ebft nh\u01b0ng ch\u1eafc ch\u1eafn gi\u1eadn d\u1eef l\u00e0 c\u00e1ch nhanh nh\u1ea5t \u0111\u01b0a doanh nghi\u1ec7p c\u1ee7a b\u1ea1n v\u00e0o ng\u00f5 c\u1ee5t. H\u00e3y nh\u1edb, \u0111\u1eebng l\u00e0m m\u1ea5t s\u1ef1 \u0111i\u1ec1m t\u0129nh, h\u00e3y gi\u1eef kh\u00e1ch h\u00e0ng. H\u00e3y \u00e1p d\u1ee5ng c\u00e1c b\u01b0\u1edbc d\u01b0\u1edbi \u0111\u00e2y s\u1ebd gi\u00fap b\u1ea1n x\u1eed l\u00fd t\u00ednh hu\u1ed1ng kh\u00e1ch h\u00e0ng kh\u00f4ng h\u00e0i l\u00f2ng v\u1ec1 s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n.\u00a0<\/strong><\/p>\n

Ng\u1eebng tranh c\u00e3i trong t\u00ecnh hu\u1ed1ng kh\u00e1ch h\u00e0ng kh\u00f4ng h\u00e0i l\u00f2ng<\/b><\/h2>\n

M\u1ed7i khi gi\u1eadn d\u1eef, con ng\u01b0\u1eddi th\u01b0\u1eddng s\u1ebd c\u00f3 t\u00e2m l\u00fd \u0111\u1ea5u tranh. N\u1ebfu kh\u00f4ng th\u1ec3 thuy\u1ebft ph\u1ee5c \u0111\u1ed1i ph\u01b0\u01a1ng b\u1eb1ng nh\u1eefng l\u00fd l\u1ebd th\u00ec r\u1ea5t d\u1ec5 h\u1ecd s\u1ebd l\u1ef1a ch\u1ecdn gi\u1ea3i quy\u1ebft b\u1eb1ng nh\u1eefng c\u00e1ch ph\u1ea3n b\u00e1c gay g\u1eaft, k\u1ecbch li\u1ec7t. N\u1ebfu b\u1ea1n l\u00e0 m\u1ed9t c\u00e1 nh\u00e2n ho\u1ea1t \u0111\u1ed9ng trong l\u0129nh v\u1ef1c d\u1ecbch v\u1ee5, khi kh\u00e1ch h\u00e0ng t\u1ee9c gi\u1eadn, n\u1ebfu nh\u01b0 b\u1ea1n kh\u00f4ng th\u1ec3 t\u1ec9nh t\u00e1o \u0111\u1ec3 d\u1eebng tranh tranh c\u00e3i, th\u00ec \u0111\u1ebfn cu\u1ed1i c\u00f9ng, ng\u01b0\u1eddi t\u1ed5n th\u1ea5t l\u1edbn nh\u1ea5t ch\u00ednh l\u00e0 b\u1ea1n v\u00e0 doanh nghi\u1ec7p c\u1ee7a b\u1ea1n.<\/span><\/p>\n

\"C\u00e1ch<\/p>\n

C\u00e1ch x\u1eed l\u00fd t\u1ed1t nh\u1ea5t khi kh\u00e1ch h\u00e0ng kh\u00f4ng h\u00e0i l\u00f2ng l\u00e0 ng\u1eebng tranh c\u00e3i<\/p>\n<\/div>\n

Nh\u00ecn t\u1eeb ph\u00eda kh\u00e1ch quan, kh\u00f4ng ai quan t\u00e2m kh\u00e1ch h\u00e0ng hay b\u1ea1n l\u00e0 ng\u01b0\u1eddi sai, nh\u1eefng l\u00fd do kh\u00e1ch h\u00e0ng \u0111\u01b0a v\u00f4 l\u00fd hay b\u1ea1n \u0111\u00e3 gi\u1ea3i th\u00edch m\u1ed9t c\u00e1ch thuy\u1ebft ph\u1ee5c th\u1ebf n\u00e0o. H\u1ecd ch\u1ec9 nh\u00ecn nh\u1eadn, b\u1ea1n \u0111ang \u0111i ng\u01b0\u1ee3c l\u1ea1i v\u1edbi slogan \u201cKh\u00e1ch h\u00e0ng l\u00e0 th\u01b0\u1ee3ng \u0111\u1ebf\u201d c\u1ee7a m\u00ecnh. B\u1ea1n tranh c\u00e3i tay \u0111\u00f4i v\u1edbi kh\u00e1ch khi nh\u1eadn ph\u1ea3n h\u1ed3i ti\u00eau c\u1ef1c v\u1ec1 d\u1ecbch v\u1ee5. H\u00e3y nh\u1edb, b\u1ea1n kh\u00f4ng th\u1ec3 th\u1eafng kh\u00e1ch h\u00e0ng, v\u00ec v\u1eady, h\u00e3y b\u1ecf c\u00e1i t\u00f4i \u0111i, c\u00f9ng ng\u1ed3i xu\u1ed1ng n\u00f3i chuy\u1ec7n h\u00f2a gi\u1ea3i, t\u00ecm ra ph\u01b0\u01a1ng h\u01b0\u1edbng gi\u1ea3i quy\u1ebft t\u1ed1t nh\u1ea5t.\u00a0<\/span><\/p>\n

Lu\u00f4n nh\u1eafc nh\u1edf b\u1ea3n th\u00e2n v\u1ec1 m\u1ee5c \u0111\u00edch cu\u1ed1i c\u00f9ng\u00a0<\/b><\/h2>\n

H\u00e3y nh\u1edb nguy\u00ean t\u1eafc, \u0111\u1eebng bao gi\u1edd m\u1ea5t ki\u1ec3m so\u00e1t m\u00e0 qu\u00ean m\u1ea5t gi\u00e1 tr\u1ecb c\u1ed1t l\u00f5i l\u00e0 g\u00ec?\u00a0<\/span>Li\u1ec7u b\u1ea1n c\u00f3 th\u1eadt s\u1ef1 l\u00e0 ng\u01b0\u1eddi chi\u1ebfn th\u1eafng n\u1ebfu c\u00e3i th\u1eafng kh\u00e1ch? B\u1ea1n mu\u1ed1n t\u00ecm m\u1ecdi c\u00e1ch \u0111\u1ec3 ki\u1ebfm nhi\u1ec1u ti\u1ec1n nh\u1ea5t? Hay b\u1ea1n ph\u1ea3i \u0111\u00e1 kh\u00e1ch ra ngo\u00e0i khi th\u00e1i \u0111\u1ed9 c\u1ee7a h\u1ecd khi\u1ebfn b\u1ea1n n\u1ed5i \u0111i\u00ean?<\/p>\n

T\u1ea5t c\u1ea3 c\u00f3 l\u1ebd \u0111\u1ec1u kh\u00f4ng ph\u1ea3i, suy cho c\u00f9ng m\u1ee5c \u0111\u00edch c\u1ee7a b\u1ea1n l\u00e0 l\u00e0m m\u1ecdi th\u1ee9 trong kh\u1ea3 n\u0103ng \u0111\u1ec3 gi\u00fap kh\u00e1ch c\u00f3 th\u1ee9 h\u1ecd mu\u1ed1n. \u0110i\u1ec1u \u0111\u00f3 kh\u00f4ng h\u1eb3n l\u00e0 b\u1ea1n ph\u1ea3i nh\u01b0\u1ee3ng b\u1ed9 nh\u1eefng y\u00eau c\u1ea7u v\u00f4 l\u00fd, hay l\u00e0m nh\u1eefng \u0111i\u1ec1u ng\u01b0\u1ee3c v\u1edbi quy \u0111\u1ecbnh c\u00f4ng ty \u0111\u1ec3 l\u00e0m kh\u00e1ch h\u00e0i l\u00f2ng.\u00a0<\/span><\/p>\n

H\u00e3y t\u1eadn d\u1ee5ng kinh nghi\u1ec7m chuy\u00ean m\u00f4n c\u1ee7a m\u00ecnh, th\u00f4i th\u00fac kh\u00e1ch h\u00e0ng \u0111\u1ec3 h\u1ecd nh\u1eadn ra l\u00e0 \u0111ang hi\u1ec3u l\u1ea7m. Sau \u0111\u00f3 th\u1ec3 hi\u1ec7n thi\u1ec7n ch\u00ed mu\u1ed1n k\u1ebft th\u00fac m\u1ecdi chuy\u1ec7n 1 c\u00e1ch nhanh ch\u00f3ng, d\u1ef1a tr\u00ean s\u1ef1 \u0111\u1ed3ng thu\u1eadn c\u1ee7a hai b\u00ean.\u00a0<\/span><\/p>\n

Nh\u1eadn th\u1ee9c n\u1ed7i \u0111au c\u1ee7a kh\u00e1ch h\u00e0ng kh\u00f4ng h\u00e0i l\u00f2ng<\/b><\/h2>\n

M\u1ed7i kh\u00e1ch h\u00e0ng \u0111\u1ec1u c\u00f3 quy\u1ec1n b\u00e0y t\u1ecf s\u1ef1 th\u1ea5t v\u1ecdng, tuy nhi\u00ean thay v\u00ec coi th\u01b0\u1eddng n\u00f3, b\u1ea1n c\u00f3 th\u1ec3 coi \u0111\u00f3 nh\u01b0 m\u1ed9t l\u1eddi khuy\u00ean, m\u1ed9t s\u1ef1 g\u00f3p \u00fd c\u00f3 t\u00e2m \u0111\u1ec3 gi\u00fap doanh nghi\u1ec7p ng\u00e0y c\u00e0ng ph\u00e1t tri\u1ec3n.<\/span><\/p>\n

Khi kh\u00e1ch h\u00e0ng kh\u00f4ng h\u00e0i l\u00f2ng, b\u1ea1n tuy\u1ec7t \u0111\u1ed1i kh\u00f4ng n\u00ean c\u00f3 m\u1ed9t trong nh\u1eefng ph\u1ea3n \u1ee9ng c\u1ea3m t\u00ednh sau: \u201c\u1ed2, t\u00f4i kh\u00f4ng hi\u1ec3u t\u1ea1i sao b\u1ea1n l\u1ea1i bu\u1ed3n\u201d hay \u201cN\u00f3 th\u1ef1c s\u1ef1 kh\u00f4ng ph\u1ea3i l\u00e0 v\u1ea5n \u0111\u1ec1 l\u1edbn nh\u01b0 b\u1ea1n ngh\u0129\u201d. B\u1edfi \u0111\u1ed1i v\u1edbi m\u1ed7i kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n, \u0111\u00f3 l\u00e0 v\u1ea5n \u0111\u1ec1 l\u1edbn th\u00ec h\u1ecd m\u1edbi c\u1ea7n s\u1ef1 h\u1ed7 tr\u1ee3 t\u1eeb b\u1ea1n.<\/span><\/p>\n

D\u00f9 mu\u1ed1n hay kh\u00f4ng mu\u1ed1n, h\u00e3y lu\u00f4n n\u1ed7 l\u1ef1c \u0111\u1ec3 khi\u1ebfn h\u1ecd c\u1ea3m th\u1ea5y b\u1ea1n v\u1eabn \u0111ang chia s\u1ebb n\u1ed7i bu\u1ed3n c\u00f9ng h\u1ecd.<\/span><\/p>\n

80% l\u1ee3i nhu\u1eadn c\u1ee7a doanh nghi\u1ec7p ch\u1ec9 \u0111\u1ebfn t\u1eeb 20% kh\u00e1ch h\u00e0ng l\u1edbn. Ch\u0103m s\u00f3c t\u1ed1t cho 20% kh\u00e1ch h\u00e0ng n\u00e0y, sau \u0111\u00f3 ch\u1ee7 \u0111\u1ed9ng lo\u1ea1i b\u1ecf 20% kh\u00e1ch h\u00e0ng \u201cr\u1eafc r\u1ed1i\u201d. \u0110\u1eebng qu\u00ean t\u00ecm hi\u1ec3u nguy\u00ean l\u00fd 80\/20 trong qu\u1ea3n tr\u1ecb v\u00e0 kinh doanh.<\/span><\/p>\n

L\u1eafng nghe th\u1eadt nhi\u1ec1u \u0111\u1ec3 bi\u1ebft nguy\u00ean nh\u00e2n kh\u00e1ch h\u00e0ng kh\u00f4ng h\u00e0i l\u00f2ng<\/b><\/h2>\n

H\u00e3y c\u1ed1 g\u1eafng \u0111\u1ec3 kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 k\u1ec3 c\u00e2u chuy\u1ec7n c\u1ee7a h\u1ecd m\u1ed9t c\u00e1ch li\u1ec1n m\u1ea1ch nh\u1ea5t c\u00f3 th\u1ec3. \u0110\u1eebng qu\u00ean h\u1ecd \u0111ang bu\u1ed3n nh\u01b0 th\u1ebf n\u00e0o, ph\u00e0n n\u00e0n v\u1ec1 d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n ra sao. Quan tr\u1ecdng nh\u1ea5t l\u00e0 b\u1ea1n tuy\u1ec7t \u0111\u1ed1i \u0111\u1eebng chen ngang khi h\u1ecd \u0111ang b\u00e0y t\u1ecf quan \u0111i\u1ec3m c\u00e1 nh\u00e2n.<\/span><\/p>\n

\"L\u1eafng<\/p>\n

L\u1eafng nghe l\u00e0 c\u00e1ch x\u1eed l\u00fd hi\u1ec7u qu\u1ea3 khi kh\u00e1ch h\u00e0ng kh\u00f4ng h\u00e0i l\u00f2ng<\/p>\n<\/div>\n

N\u1ebfu b\u1ea1n ch\u1ec9 y\u00ean l\u1eb7ng v\u00e0 l\u1eafng nghe, \u0111i\u1ec1u \u0111\u00f3 th\u1eadt tuy\u1ec7t b\u1edfi \u1edf ho\u00e0n c\u1ea3nh \u0111\u00f3, m\u1ecdi l\u1eddi b\u00e0o ch\u1eefa hay ph\u1ea3n b\u00e1c n\u00e0o \u0111\u1ec1u l\u00e0 nguy\u00ean nh\u00e2n ch\u00e2m ng\u00f2i cu\u1ed9c xung \u0111\u1ed9t.\u00a0<\/span>H\u00e3y l\u1eafng nghe b\u1eb1ng khu\u00f4n m\u1eb7t \u0111\u1ed3ng c\u1ea3m c\u00f9ng gi\u1ecdng n\u00f3i h\u1ed1i l\u1ed7i \u2013 \u0111\u00f3 ch\u00ednh l\u00e0 li\u1ec1u thu\u1ed1c xoa d\u1ecbu kh\u00e1ch h\u00e0ng nhanh nh\u1ea5t.<\/p>\n

L\u1eadt l\u1ea1i v\u1ea5n \u0111\u1ec1 t\u1ea1i sao kh\u00e1ch h\u00e0ng kh\u00f4ng h\u00e0i l\u00f2ng<\/b><\/h2>\n

Khi \u0111\u00e3 hi\u1ec3u \u0111\u01b0\u1ee3c to\u00e0n b\u1ed9 v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch, b\u1ea1n h\u00e3y t\u00f3m t\u1eaft l\u1ea1i v\u1ea5n \u0111\u1ec1 ch\u00ednh theo g\u00f3c nh\u00ecn c\u1ee7a m\u00ecnh. Sau \u0111\u00f3 ch\u1ec9 ra ch\u00ednh x\u00e1c v\u1ea5n \u0111\u1ec1 \u0111ang khi\u1ebfn kh\u00e1ch h\u00e0ng t\u1ee9c gi\u1eadn nh\u01b0 v\u1eady. B\u1ed9 ph\u1eadn ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ee7a doanh nghi\u1ec7p c\u00f3 th\u1ec3 \u0111\u1eb7t nh\u1eefng c\u00e2u h\u1ecfi nh\u01b0:<\/span><\/p>\n

\u201cC\u00f3 ph\u1ea3i b\u1ea1n kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c h\u00e0ng \u0111\u00e3 \u0111\u1eb7t, c\u0169ng kh\u00f4ng \u0111\u01b0\u1ee3c ho\u00e0n ti\u1ec1n t\u1eeb ph\u00eda c\u00f4ng ty ph\u1ea3i kh\u00f4ng \u1ea1?\u201d<\/span><\/p>\n

\u201cNh\u00e2n vi\u00ean b\u00ean c\u00f4ng ty \u0111\u00e3 c\u00f3 th\u00e1i \u0111\u1ed9 h\u1ed7n l\u00e1o v\u00e0 kh\u00f4ng h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng t\u00ecm \u0111\u1ed3 khi \u0111\u01b0\u1ee3c nh\u1edd, b\u1ea1n c\u00f3 th\u1ec3 cho ch\u00fang t\u00f4i xin th\u1eddi gian x\u1ea3y ra v\u1ee5 vi\u1ec7c v\u00e0 t\u00ean nh\u00e2n vi\u00ean ph\u1ee5c v\u1ee5 th\u1eddi \u0111i\u1ec3m \u0111\u00f3 kh\u00f4ng \u1ea1?\u201d<\/span><\/p>\n

Tr\u1ea5n an khi kh\u00e1ch h\u00e0ng kh\u00f4ng h\u00e0i l\u00f2ng<\/b><\/h2>\n

C\u00f3 th\u1ec3 b\u1ea1n \u0111\u00e3 bi\u1ebft, m\u1ed9t b\u1ed9 ph\u1eadn kh\u00f4ng nh\u1ecf kh\u00e1ch h\u00e0ng th\u01b0\u1eddng c\u00f3 \u0111\u1ecbnh ki\u1ebfn v\u00e0 c\u00e1i nh\u00ecn kh\u00f4ng m\u1ea5y t\u1ed1t v\u1ec1 b\u1ed9 ph\u1eadn ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ee7a c\u00e1c doanh nghi\u1ec7p. H\u1ecd lu\u00f4n cho r\u1eb1ng h\u1ecd kh\u00f4ng \u0111\u01b0\u1ee3c l\u1eafng nghe, v\u00e0 s\u1ef1 g\u00f3p \u00fd c\u1ee7a h\u1ecd kh\u00f4ng \u0111\u01b0\u1ee3c ti\u1ebfp nh\u1eadn.\u00a0<\/span><\/p>\n

Th\u1ef1c t\u1ebf ch\u1ee9ng minh, n\u1ebfu h\u1ecd \u0111\u00e3 nh\u1ea5c m\u00e1y l\u00ean g\u1ecdi \u0111i\u1ec7n tho\u1ea1i cho b\u1ed9 ph\u1eadn ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng doanh nghi\u1ec7p, c\u00f3 th\u1ec3 h\u1ecd \u0111\u00e3 chu\u1ea9n b\u1ecb v\u00e0 s\u1eb5n s\u00e0ng tranh c\u00e3i n\u1ebfu h\u1ecb kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c gi\u1ea3i ph\u00e1p h\u1ed7 tr\u1ee3 th\u1ecfa \u0111\u00e1ng. Ch\u00ednh v\u00ec v\u1eady, h\u00e3y thay \u0111\u1ed5i quan \u0111i\u1ec3m \u0111\u00f3 c\u1ee7a kh\u00e1ch h\u00e0ng tr\u01b0\u1edbc ti\u00ean, tr\u1ea5n an kh\u00e1ch r\u1eb1ng b\u1ea1n \u1edf \u0111\u00e2y \u0111\u1ec3 gi\u00fap h\u1ecd, ch\u1ee9 kh\u00f4ng ph\u1ea3i c\u00e3i nhau v\u1edbi h\u1ecd.<\/span><\/p>\n

Y\u00eau c\u1ea7u gi\u1ea3i ph\u00e1p t\u1eeb kh\u00e1ch h\u00e0ng<\/b><\/h2>\n

N\u1ebfu b\u1ea1n mong mu\u1ed1n gi\u1ea3i quy\u1ebft \u00eam \u0111\u1eb9p v\u1ea5n \u0111\u1ec1, ch\u1eafc ch\u1eafn kh\u00f4ng th\u1ec3 b\u1ecf qua b\u01b0\u1edbc n\u00e0y. \u0110\u1eebng qu\u00ean \u0111\u1eb7t c\u00e2u h\u1ecfi: \u201cCh\u00fang t\u00f4i c\u00f3 th\u1ec3 gi\u00fap g\u00ec cho b\u1ea1n?\u201d<\/span><\/p>\n

M\u1ed9t quy t\u1eafc kh\u00f4ng th\u1ec3 b\u1ecf qua, ch\u00ednh l\u00e0 kh\u00f4ng \u0111\u01b0a ra h\u00e0ng lo\u1ea1t l\u1ef1a ch\u1ecdn gi\u1ed1ng nh\u01b0 l\u00e0 ch\u00fang t\u00f4i ch\u1ec9 c\u00f3 t\u1eebng \u0111\u1ea5y c\u00e1ch gi\u1ea3i quy\u1ebft, b\u1ea1n ch\u1ec9 c\u00f3 th\u1ec3 l\u1ef1a ch\u1ecdn 1 ho\u1eb7c l\u00e0 kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c g\u00ec. Ch\u1eafc ch\u1eafn \u0111i\u1ec1u \u0111\u00f3 s\u1ebd l\u00e0m kh\u00e1ch h\u00e0ng \u201ct\u1ee9c \u0111i\u00ean\u201d. V\u00ec v\u1eady, b\u1ea1n h\u00e3y y\u00eau c\u1ea7u m\u1ed9t gi\u1ea3i ph\u00e1p t\u1eeb h\u1ecd, sau \u0111\u00f3 c\u00e2n nh\u1eafc \u0111\u01b0a ra ph\u01b0\u01a1ng \u00e1n ph\u00f9 h\u1ee3p nh\u1ea5t.<\/span><\/p>\n

\u0110\u01b0a ra l\u1ef1a ch\u1ecdn \u0111\u1ec3 gi\u1ea3i quy\u1ebft s\u1ef1 kh\u00f4ng h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng<\/b><\/h2>\n

Sau khi kh\u00e1ch h\u00e0ng \u0111\u00e3 chia s\u1ebb nh\u1eefng mong mu\u1ed1n c\u1ee7a h\u1ecd, b\u1ea1n h\u00e3y \u0111i\u1ec1u ch\u1ec9nh l\u1ea1i th\u00e0nh 1 \u0111\u1ebfn 2 l\u1ef1a ch\u1ecdn doanh nghi\u1ec7p c\u00f3 th\u1ec3 \u0111\u00e1p \u1ee9ng.\u00a0<\/span><\/p>\n

V\u00ed d\u1ee5, n\u1ebfu kh\u00e1ch h\u00e0ng \u0111\u1ec1 ngh\u1ecb \u0111\u01b0\u1ee3c ho\u00e0n 100% ti\u1ec1n s\u1ea3n ph\u1ea9m, nh\u01b0ng b\u1ea1n kh\u00f4ng th\u1ec3 \u0111\u00e1p \u1ee9ng \u0111i\u1ec1u \u0111\u00f3. B\u1ea1n c\u00f3 th\u1ec3 \u0111\u01b0a ra th\u00eam l\u1ef1a ch\u1ecdn kh\u00e1c cho h\u1ecd \u201cT\u00f4i hy v\u1ecdng r\u1eb1ng c\u00f4ng ty c\u00f3 th\u1ec3 ho\u00e0n l\u1ea1i s\u1ed1 ti\u1ec1n nh\u01b0 b\u1ea1n y\u00eau c\u1ea7u, nh\u01b0ng r\u1ea5t ti\u1ebfc, n\u00f3 kh\u00f4ng n\u1eb1m trong ch\u00ednh s\u00e1ch c\u1ee7a c\u00f4ng ty ch\u00fang t\u00f4i. Ch\u00fang t\u00f4i s\u1ebd g\u1eedi b\u1ea1n voucher gi\u1ea3m gi\u00e1 70% cho l\u1ea7n t\u1edbi,\u2026\u2026\u201d<\/span><\/p>\n

C\u00e1ch x\u1eed l\u00fd \u0111\u00f3 ch\u1eafc ch\u1eafn s\u1ebd khi\u1ebfn kh\u00e1ch h\u00e0ng c\u1ea3m nh\u1eadn \u0111\u01b0\u1ee3c r\u1eb1ng ph\u00eda c\u00f4ng ty \u0111\u00e3 r\u1ea5t h\u1ee3p t\u00e1c \u0111\u1ec3 gi\u1ea3i quy\u1ebft.<\/span><\/p>\n

Nh\u1eafc l\u1ea1i b\u01b0\u1edbc 7 v\u00e0 b\u01b0\u1edbc 8 \u0111\u1ebfn khi \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh<\/b><\/h2>\n

N\u1ebfu ch\u01b0a c\u00f3 k\u1ebft qu\u1ea3, h\u00e3y th\u1ef1c hi\u1ec7n l\u1eb7p \u0111i l\u1eb7p l\u1ea1i b\u01b0\u1edbc 7 v\u00e0 b\u01b0\u1edbc 8 nh\u00e9, ki\u00ean nh\u1eabn trao \u0111\u1ed5i khi kh\u00e1ch h\u00e0ng ch\u01b0a h\u00e0i l\u00f2ng \u0111\u1ec3 \u0111\u01b0a ra gi\u1ea3i ph\u00e1p ph\u00f9 h\u1ee3p nh\u1ea5t cho c\u1ea3 2 b\u00ean, \u0111\u1eb7c bi\u1ec7t l\u00e0 kh\u00f4ng khi\u1ebfn kh\u00e1ch h\u00e0ng t\u1ee9c gi\u1eadn th\u00eam.<\/span><\/p>\n

\u0110\u1eb7c bi\u1ec7t, khi kh\u00e1ch h\u00e0ng t\u1ee9c gi\u1eadn, \u0111i\u1ec1u quan tr\u1ecdng nh\u1ea5t b\u1ea1n c\u1ea7n nh\u1edb \u0111\u1ec3 th\u1ef1c hi\u1ec7n l\u00e0 ki\u00ean nh\u1eabn l\u1eafng nghe, ki\u00ean nh\u1eabn trao \u0111\u1ed5i c\u00f9ng kh\u00e1ch h\u00e0ng.<\/span><\/p>\n

Theo d\u00f5i, gi\u00e1m s\u00e1t<\/b><\/h2>\n

\u0110\u1ed1i v\u1edbi nh\u1eefng doanh nghi\u1ec7p \u0111ang ho\u1ea1t \u0111\u1ed9ng trong l\u0129nh v\u1ef1c D\u1ecbch v\u1ee5, vi\u1ec7c 100 kh\u00e1ch h\u00e0ng c\u00f3 9-10 ng\u01b0\u1eddi kh\u00f4ng h\u00e0i l\u00f2ng l\u00e0 \u0111i\u1ec1u ch\u1eafc ch\u1eafn kh\u00f4ng th\u1ec3 tr\u00e1nh kh\u1ecfi. \u0110i\u1ec1u quan tr\u1ecdng l\u00e0, c\u1ea3 l\u00e3nh \u0111\u1ea1o hay \u0111\u1ed9i ng\u0169 nh\u00e2n s\u1ef1 c\u1ea7n gi\u1eef b\u00ecnh t\u0129nh th\u1ef1c hi\u1ec7n 10 b\u01b0\u1edbc tr\u00ean, ch\u00fang t\u00f4i tin r\u1eb1ng, d\u00f9 kh\u00e1ch h\u00e0ng t\u1ee9c gi\u1eadn hay kh\u00f3 t\u00ednh \u0111\u1ebfn \u0111\u00e2u, c\u00e1c b\u1ea1n \u0111\u1ec1u c\u00f3 th\u1ec3 s\u1ebd t\u00ecm ra c\u00e1ch x\u1eed l\u00fd \u1ed5n th\u1ecfa.<\/span><\/p>\n

Tr\u00ean \u0111\u00e2y l\u00e0 c\u00e1c b\u01b0\u1edbc x\u1eed l\u00fd t\u00ecnh hu\u1ed1ng khi kh\u00e1ch h\u00e0ng kh\u00f4ng h\u00e0i l\u00f2ng gi\u00fap b\u1ea1n c\u00f3 th\u1ec3 \u1ee9ng ph\u00f3 linh ho\u1ea1t v\u00e0 \u0111\u1ea1t hi\u1ec7u qu\u1ea3 cao trong kinh doanh. \u0110\u00e2y c\u0169ng l\u00e0 m\u1ed9t c\u00e1ch ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng h\u1eefu hi\u1ec7u gi\u00fap kh\u00e1ch h\u00e0ng \u1edf l\u1ea1i l\u00e2u v\u1edbi ch\u00fang ta v\u00e0 bi\u1ebfn h\u1ecd t\u1eeb kh\u00e1ch h\u00e0ng xa l\u1ea1 th\u00e0nh kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft.<\/span><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Khi kh\u00e1ch h\u00e0ng kh\u00f4ng h\u00e0i l\u00f2ng v\u00e0 t\u1ee9c gi\u1eadn, c\u00f3 nhi\u1ec1u c\u00e1ch gi\u1ea3i quy\u1ebft nh\u01b0ng ch\u1eafc ch\u1eafn gi\u1eadn d\u1eef l\u00e0 c\u00e1ch nhanh nh\u1ea5t \u0111\u01b0a doanh nghi\u1ec7p c\u1ee7a b\u1ea1n v\u00e0o ng\u00f5 c\u1ee5t. H\u00e3y nh\u1edb, \u0111\u1eebng l\u00e0m m\u1ea5t s\u1ef1 \u0111i\u1ec1m t\u0129nh, h\u00e3y gi\u1eef kh\u00e1ch h\u00e0ng. H\u00e3y \u00e1p d\u1ee5ng c\u00e1c b\u01b0\u1edbc d\u01b0\u1edbi \u0111\u00e2y s\u1ebd gi\u00fap b\u1ea1n x\u1eed l\u00fd […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[219],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/52118"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=52118"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/52118\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=52118"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=52118"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=52118"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}