{"id":52142,"date":"2023-12-20T02:27:04","date_gmt":"2023-12-19T19:27:04","guid":{"rendered":"https:\/\/masterskills.org\/blog\/chat-luong-dich-vu-khach-hang-chia-khoa-thiet-lap-moi-quan-he-tot.html"},"modified":"2023-12-20T02:27:04","modified_gmt":"2023-12-19T19:27:04","slug":"chat-luong-dich-vu-khach-hang-chia-khoa-thiet-lap-moi-quan-he-tot","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/chat-luong-dich-vu-khach-hang-chia-khoa-thiet-lap-moi-quan-he-tot.html","title":{"rendered":"Ch\u1ea5t L\u01b0\u1ee3ng D\u1ecbch V\u1ee5 Kh\u00e1ch H\u00e0ng \u2013 \u201cCh\u00eca Kh\u00f3a\u201d Thi\u1ebft L\u1eadp M\u1ed1i Quan H\u1ec7 T\u1ed1t"},"content":{"rendered":"
Tr\u1ea3i nghi\u1ec7m d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng \u1ea3nh h\u01b0\u1edfng tr\u1ef1c ti\u1ebfp t\u1edbi hi\u1ec7u qu\u1ea3 doanh thu c\u1ee7a doanh nghi\u1ec7p. S\u1ed1 li\u1ec7u th\u1ed1ng k\u00ea cho th\u1ea5y ho\u1ea1t \u0111\u1ed9ng kinh doanh \u0111ang tri\u1ec3n khai t\u1ed1t hay kh\u00f4ng c\u00f3 s\u1ef1 \u0111\u00f3ng g\u00f3p kh\u00f4ng nh\u1ecf t\u1eeb ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5. Ng\u01b0\u1ee3c l\u1ea1i, t\u1eeb th\u1ed1ng k\u00ea ho\u1ea1t \u0111\u1ed9ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng doanh nghi\u1ec7p c\u00f3 \u0111\u1ecbnh h\u01b0\u1edbng c\u1ee5 th\u1ec3 v\u1ec1 chi\u1ebfn d\u1ecbch ti\u1ebfp th\u1ecb, th\u00fac \u0111\u1ea9y thu h\u00fat kh\u00e1ch h\u00e0ng.\u00a0<\/strong><\/p>\n
\"D\u1ecbch<\/p>\n

D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng gia t\u0103ng tr\u1ea3i nghi\u1ec7m t\u1ed1t<\/p>\n<\/div>\n

Theo nghi\u00ean c\u1ee9u c\u1ee7a Gartner c\u00f3 t\u1edbi 89% doanh nghi\u1ec7p hi\u1ec7n nay c\u1ea1nh tranh ch\u1ee7 y\u1ebfu b\u1eb1ng tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng. Gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng c\u0169, x\u00e2y d\u1ef1ng kh\u00e1ch h\u00e0ng trung th\u00e0nh s\u1ebd ti\u1ebft ki\u1ec7m chi ph\u00ed h\u01a1n r\u1ea5t nhi\u1ec1u so v\u1edbi vi\u1ec7c t\u00ecm ki\u1ebfm kh\u00e1ch m\u1edbi. \u0110\u1ec3 l\u00e0m \u0111\u01b0\u1ee3c \u0111i\u1ec1u n\u00e0y, \u0111\u00f2i h\u1ecfi doanh nghi\u1ec7p c\u1ea7n th\u00fac \u0111\u1ea9y ho\u1ea1t \u0111\u1ed9ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng. \u0110i\u1ec1u n\u00e0y gi\u00fap n\u00e2ng cao m\u1ed1i quan h\u1ec7 gi\u1eefa kh\u00e1ch h\u00e0ng v\u00e0 doanh nghi\u1ec7p, gia t\u0103ng s\u1ef1 h\u00e0i l\u00f2ng v\u00e0 \u0111\u1ea9y m\u1ea1nh doanh s\u1ed1.\u00a0<\/span><\/p>\n

B\u1ee9c tranh t\u1ed5ng qu\u00e1t v\u1ec1 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng<\/b><\/h2>\n

B\u1ea1n \u0111ang t\u00ecm hi\u1ec3u v\u1ec1 m\u1ed9t s\u1ea3n ph\u1ea9m c\u1ee7a doanh nghi\u1ec7p v\u00e0 \u0111\u01b0\u1ee3c \u0111\u1ed9i ng\u0169 t\u01b0 v\u1ea5n vi\u00ean t\u01b0 v\u1ea5n, gi\u1ea3i th\u00edch v\u1ec1 c\u00f4ng d\u1ee5ng, t\u00ednh n\u0103ng v\u00e0 h\u01b0\u1edbng d\u1eabn s\u1eed d\u1ee5ng, gi\u1ea3i \u0111\u00e1p m\u1ecdi th\u1eafc m\u1eafc tr\u01b0\u1edbc v\u00e0 sau khi mua\u00a0m\u1ed9t c\u00e1ch nhanh ch\u00f3ng, ch\u00ednh x\u00e1c\u00a0th\u00ec \u0111\u00f3 ch\u00ednh l\u00e0\u00a0h\u00ecnh \u1ea3nh v\u1ec1\u00a0d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng.\u00a0<\/span><\/p>\n

Th\u1ef1c t\u1ebf cho th\u1ea5y, kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n c\u00f3 v\u00f4 v\u00e0n s\u1ef1 l\u1ef1a ch\u1ecdn. V\u1eady \u0111i\u1ec1u g\u00ec khi\u1ebfn h\u1ecd ch\u1ecdn s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n. B\u1ea1n t\u1ef1 tin kh\u1eb3ng \u0111\u1ecbnh v\u00ec \u201cs\u1ea3n ph\u1ea9m c\u1ee7a t\u00f4i t\u1ed1t nh\u1ea5t\u201d hay \u201c gi\u00e1 s\u1ea3n ph\u1ea9m c\u1ee7a t\u00f4i r\u1ebb nh\u1ea5t\u201d. Nh\u01b0ng th\u1ef1c t\u1ebf, m\u00f4 h\u00ecnh c\u1ea1nh tranh hi\u1ec7n nay c\u1ee7a c\u00e1c doanh nghi\u1ec7p kh\u00f4ng ch\u1ec9 t\u00e2m trung v\u00e0o s\u1ea3n ph\u1ea9m, gi\u00e1 c\u1ea3 m\u00e0 c\u00f2n c\u00f3 nhi\u1ec1u y\u1ebfu t\u1ed1 kh\u00e1c \u0111\u00f3 l\u00e0 ch\u0103m s\u00f3c v\u00e0 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng.\u00a0<\/span><\/p>\n

Ng\u00e0nh d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng v\u00ec th\u1ebf ng\u00e0y c\u00e0ng ph\u00e1t tri\u1ec3n v\u00e0 l\u1edbn m\u1ea1nh. Hi\u1ec7n nay nhi\u1ec1u doanh nghi\u1ec7p ch\u00fa tr\u1ecdng th\u00fac \u0111\u1ea9y ho\u1ea1t \u0111\u1ed9ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng nh\u1eb1m m\u1ee5c \u0111\u00edch t\u1ea1o l\u1ee3i th\u1ebf tr\u00ean th\u1ecb tr\u01b0\u1eddng c\u1ea1nh tranh. \u0110\u00e2y l\u00e0 m\u1ed9t xu th\u1ebf chung c\u1ee7a ho\u1ea1t \u0111\u1ed9ng kinh doanh tr\u00ean to\u00e0n th\u1ebf gi\u1edbi. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t v\u00e0i s\u1ed1 li\u1ec7u th\u1ed1ng k\u00ea v\u1ec1 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng l\u00e0m s\u00e1ng t\u1ecf ng\u00e0nh d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng \u2013 c\u1ea3 hi\u1ec7n t\u1ea1i v\u00e0 v\u1ecb tr\u00ed c\u1ee7a n\u00f3.<\/span><\/p>\n

, c\u00f3 58% kh\u00e1ch h\u00e0ng \u1edf Hoa K\u1ef3 cho bi\u1ebft r\u1eb1ng h\u1ecd \u0111\u00e3 li\u00ean h\u1ec7 v\u1edbi d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng trong th\u00e1ng qua v\u1edbi nhi\u1ec1u l\u00fd do.\u00a0<\/span>54% kh\u00e1ch h\u00e0ng to\u00e0n c\u1ea7u n\u00f3i r\u1eb1ng h\u1ecd c\u00f3 k\u1ef3 v\u1ecdng cao h\u01a1n \u0111\u1ed1i v\u1edbi d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng ng\u00e0y h\u00f4m nay so v\u1edbi m\u1ed9t n\u0103m tr\u01b0\u1edbc \u2013 v\u1edbi 57% kh\u00e1ch h\u00e0ng Hoa K\u1ef3 v\u00e0 48% kh\u00e1ch h\u00e0ng V\u01b0\u01a1ng qu\u1ed1c Anh cho bi\u1ebft k\u1ef3 v\u1ecdng c\u1ee7a h\u1ecd \u0111\u00e3 t\u0103ng l\u00ean. Ph\u1ea7n l\u1edbn kh\u00e1ch h\u00e0ng \u0111\u1ec1u tr\u1ea3 l\u1eddi r\u1eb1ng ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng l\u00e0 y\u1ebfu t\u1ed1 quan tr\u1ecdng \u0111\u1ec3 h\u1ecd l\u1ef1a ch\u1ecdn c\u00f3 n\u00ean trung th\u00e0nh hay kh\u00f4ng.<\/p>\n

\"Ch\u1ea5t<\/p>\n

Ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 quy\u1ebft \u0111\u1ecbnh t\u1edbi l\u00f2ng trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng<\/p>\n<\/div>\n

Quy m\u00f4 th\u1ecb tr\u01b0\u1eddng qu\u1ea3n l\u00fd tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng to\u00e0n c\u1ea7u \u0111\u01b0\u1ee3c \u0111\u1ecbnh gi\u00e1 8,79 t\u1ef7 USD v\u00e0o v\u00e0 d\u1ef1 ki\u1ebfn \u200b\u200bs\u1ebd m\u1edf r\u1ed9ng v\u1edbi t\u1ed1c \u0111\u1ed9 t\u0103ng tr\u01b0\u1edfng k\u00e9p h\u00e0ng n\u0103m (CAGR) l\u00e0 18,1% t\u1eeb \u0111\u1ebfn n\u0103m 2030.\u00a0<\/span>Tr\u00ean to\u00e0n th\u1ebf gi\u1edbi, 67% ng\u01b0\u1eddi tin r\u1eb1ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng n\u00f3i chung \u0111ang \u0111\u01b0\u1ee3c c\u1ea3i thi\u1ec7n v\u00e0 h\u1ecd k\u1ef3 v\u1ecdng s\u1ebd t\u1ed1t h\u01a1n. C\u00f3 72% ng\u01b0\u1eddi ph\u1ea3n h\u1ed3i h\u1ecd s\u1ebd h\u00e0i l\u00f2ng h\u01a1n khi c\u00e1c \u0111\u1ea1i l\u00fd \u0111\u1ec3 bi\u1ebft h\u1ecd l\u00e0 ai, h\u1ecd \u0111\u00e3 mua nh\u1eefng g\u00ec v\u00e0 c\u00f3 c\u00e1i nh\u00ecn s\u00e2u s\u1eafc v\u1ec1 vi\u1ec7c cam k\u1ebft.<\/p>\n

Nh\u01b0 b\u1ea1n c\u00f3 th\u1ec3 th\u1ea5y, kh\u00f4ng c\u00f3 h\u1ed3i k\u1ebft cho s\u1ef1 b\u00f9ng n\u1ed5 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng. Kh\u00e1ch h\u00e0ng lu\u00f4n mong mu\u1ed1n d\u1ecbch v\u1ee5 t\u1ed1t v\u00e0 \u0111\u00e1ng tin c\u1eady. C\u00f9ng v\u1edbi \u0111\u00f3 s\u1ef1 xu\u1ea5t hi\u1ec7n c\u1ee7a c\u00f4ng ngh\u1ec7 \u0111\u00e3 tr\u1edf th\u00e0nh m\u1ed9t trong nh\u1eefng v\u0169 kh\u00ed \u0111\u1eafc l\u1ef1c gi\u00fap c\u00e1c doanh nghi\u1ec7p \u0111\u1ea9y m\u1ea1nh ho\u1ea1t \u0111\u1ed9ng d\u1ecbch v\u1ee5, gia t\u0103ng \u0111\u00e1p \u1ee9ng nh\u1eefng k\u1ef3 v\u1ecdng \u1edf kh\u00e1ch h\u00e0ng.\u00a0<\/span><\/p>\n

Ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 quy\u1ebft \u0111\u1ecbnh t\u1edbi tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng<\/h2>\n

D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c ch\u00fa tr\u1ecdng tr\u1edf th\u00e0nh \u201c\u0111\u00f2n b\u1ea9y\u201d th\u00fac \u0111\u1ea9y doanh thu b\u00e1n h\u00e0ng m\u1ea1nh m\u1ebd. Ho\u1ea1t \u0111\u1ed9ng ti\u1ebfp th\u1ecb \u0111a k\u00eanh ph\u00e1t tri\u1ec3n c\u0169ng nh\u1eb1m m\u1ee5c \u0111\u00edch b\u1ed5 tr\u1ee3 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng v\u00e0 mang l\u1ea1i nhi\u1ec1u gi\u00e1 tr\u1ecb cho doanh nghi\u1ec7p. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 l\u1ee3i \u00edch v\u00e0 nh\u1eefng th\u1ed1ng k\u00ea minh ch\u1ee9ng c\u1ee5 th\u1ec3 v\u1ec1 t\u1ea7m quan tr\u1ecdng c\u1ee7a d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng.\u00a0<\/span><\/p>\n

Cu\u1ed9c kh\u1ea3o s\u00e1t n\u0103m , t\u1ef7 l\u1ec7 kh\u00e1ch h\u00e0ng \u1edf Hoa K\u1ef3 kinh doanh nhi\u1ec1u h\u01a1n v\u1edbi c\u00e1c c\u00f4ng ty do d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng t\u1ed1t \u0111\u1ea1t 60%. Ph\u1ea7n l\u1edbn s\u1ed1 ng\u01b0\u1eddi \u0111\u01b0\u1ee3c h\u1ecfi n\u00f3i r\u1eb1ng h\u1ecd \u0111\u00e3 kinh doanh nhi\u1ec1u h\u01a1n v\u1edbi c\u00e1c c\u00f4ng ty do d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng t\u1ed1t.<\/span><\/p>\n

\"Ch\u1ea5t<\/p>\n

Ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 quy\u1ebft \u0111\u1ecbnh t\u1edbi tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng<\/p>\n<\/div>\n

Tr\u00ean to\u00e0n c\u1ea7u, 80% kh\u00e1ch h\u00e0ng ch\u00fa tr\u1ecdng \u0111\u1ebfn d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u0169ng nh\u01b0 ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m. 90% ng\u01b0\u1eddi ti\u00eau d\u00f9ng tin r\u1eb1ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u00f3 ph\u1ea7n quan tr\u1ecdng trong vi\u1ec7c chi ph\u1ed1i l\u1ef1a ch\u1ecdn th\u01b0\u01a1ng hi\u1ec7u. 55% ng\u01b0\u1eddi ti\u00eau d\u00f9ng s\u1eb5n s\u00e0ng tr\u1ea3 nhi\u1ec1u ti\u1ec1n h\u01a1n \u0111\u1ec3 c\u00f3 tr\u1ea3i nghi\u1ec7m t\u1ed1t \u0111\u01b0\u1ee3c \u0111\u1ea3m b\u1ea3o. 47% kh\u00e1ch h\u00e0ng<\/span>\u00a0s\u1ebd kh\u00f4ng mua h\u00e0ng t\u1eeb c\u00f4ng ty n\u1ebfu h\u1ecd c\u00f3 tr\u1ea3i nghi\u1ec7m kh\u00f4ng t\u1ed1t<\/span><\/p>\n

Ng\u01b0\u1ee3c l\u1ea1i, c\u00e1c doanh nghi\u1ec7p c\u00f3 th\u1ec3 t\u0103ng doanh thu cao h\u01a1n th\u1ecb tr\u01b0\u1eddng t\u1eeb 4% \u0111\u1ebfn 8% khi \u01b0u ti\u00ean tr\u1ea3i nghi\u1ec7m d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng t\u1ed1t h\u01a1n.\u00a0<\/span><\/p>\n

R\u00f5 r\u00e0ng l\u00e0 vi\u1ec7c c\u1ea3i thi\u1ec7n d\u1ecbch v\u1ee5 kh\u00e1ch h<\/span>\u00e0ng c\u00f3 t\u00e1c \u0111\u1ed9ng tr\u1ef1c ti\u1ebfp kh\u1eb3ng \u0111\u1ecbnh th\u01b0\u01a1ng hi\u1ec7u, thu h\u00fat kh\u00e1ch h\u00e0ng. M\u1ed9t th\u1ef1c t\u1ebf n\u1eefa, \u0111\u1ec3 c\u00f3 m\u1ed9t kh\u00e1ch h\u00e0ng m\u1edbi chi ph\u00ed t\u1ed1t g\u1ea5p 6 l\u1ea7n so v\u1edbi vi\u1ec7c gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng c\u0169. \u0110\u1ea1t \u0111\u01b0\u1ee3c 5% t\u1ef7 l\u1ec7 kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c gi\u1eef ch\u00e2n v\u00e0 quay tr\u1edf l\u1ea1i, doanh nghi\u1ec7p c\u00f3 th\u1ec3 t\u0103ng tr\u01b0\u1edfng \u0111\u1ebfn 25% l\u1ee3i nhu\u1eadn, gi\u1ea3m t\u1ed1i \u0111a c\u00e1c m\u1ee9c chi ph\u00ed xu\u1ed1ng \u00edt nh\u1ea5t 30%.\u00a0<\/span><\/p>\n

\u0110\u1ec3 c\u00f3 th\u1ec3 gi\u1eef ch\u00e2n \u0111\u01b0\u1ee3c kh\u00e1ch h\u00e0ng th\u00ec d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng ch\u00ednh l\u00e0 c\u00f4ng c\u1ee5 ch\u00ednh c\u1ee7a nhi\u1ec1u doanh nghi\u1ec7p. 73% kh\u00e1ch h\u00e0ng ph\u1ea3n h\u1ed3i h\u1ecd y\u00eau th\u00edch v\u00e0 trung th\u00e0nh v\u1edbi m\u1ed9t th\u01b0\u01a1ng hi\u1ec7u v\u00ec ng\u01b0\u1eddi tr\u1ef1c ti\u1ebfp ti\u1ebfp x\u00fac v\u1edbi h\u1ecd (ng\u01b0\u1eddi \u0111\u1ea1i di\u1ec7n d\u1ecbch v\u1ee5) t\u1ecf ra th\u00e2n thi\u1ec7n. C\u00f9ng v\u1edbi \u0111\u00f3 c\u00f3 kho\u1ea3ng <\/span>50% kh\u00e1ch h\u00e0ng s\u1ebd r\u1eddi b\u1ecf th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a b\u1ea1n v\u00e0 l\u1ef1a ch\u1ecdn \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh b\u1edfi h\u1ecd c\u1ea3m th\u1ea5y ph\u00f9 h\u1ee3p v\u00e0 c\u1ea3m nh\u1eadn \u0111\u01b0\u1ee3c d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng t\u1ed1t h\u01a1n.<\/span><\/p>\n

L\u1ef1a ch\u1ecdn k\u00eanh t\u1ed1t nh\u1ea5t cho d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng gia t\u0103ng tr\u1ea3i nghi\u1ec7m<\/b><\/h2>\n

G\u1ecdi, tr\u00f2 chuy\u1ec7n, tin nh\u1eafn Facebook, g\u1eedi v\u0103n b\u1ea3n, bi\u1ec3u m\u1eabu web, email, tweet \u2013 l\u00e0 nh\u1eefng k\u00eanh d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng mang l\u1ea1i gi\u00e1 tr\u1ecb li\u00ean k\u1ebft kh\u00e1ch h\u00e0ng v\u00e0 doanh nghi\u1ec7p t\u1ed1t nh\u1ea5t hi\u1ec7n nay. Nhi\u1ec1u t\u1ed5 ch\u1ee9c c\u1ed1 g\u1eafng ti\u1ebfp nh\u1eadn t\u01b0\u01a1ng t\u00e1c kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch nhanh nh\u1ea5t tr\u00ean t\u1ea5t c\u1ea3 c\u00e1c k\u00eanh \u0111\u1ec3 kh\u00f4ng l\u00e0m \u1ea3nh h\u01b0\u1edfng t\u1edbi tr\u1ea3i nghi\u1ec7m t\u1ed1t v\u1ec1 d\u1ecbch v\u1ee5.<\/span><\/p>\n

\"Ch\u1ea5t<\/p>\n

Ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng th\u1ec3 hi\u1ec7n \u1edf \u0111a k\u00eanh<\/p>\n<\/div>\n

Th\u1ed1ng k\u00ea v\u1ec1 tr\u1ea3i nghi\u1ec7m h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng cho th\u1ea5y:\u00a0<\/span><\/p>\n

    \n
  • H\u01a1n 90% kh\u00e1ch h\u00e0ng nh\u1eadn \u0111\u1ecbnh \u201cngay l\u1eadp t\u1ee9c\u201d l\u00e0 y\u1ebfu t\u1ed1 quan tr\u1ecdng \u0111\u1ec3 t\u1ea1o d\u1ef1ng tr\u1ea3i nghi\u1ec7m d\u1ecbch v\u1ee5 d\u1ecbch v\u1ee5 t\u1ed1t. Trong \u0111\u00f3 60% kh\u00e1ch h\u00e0ng \u0111\u1ecbnh ngh\u0129a \u201cngay l\u1eadp t\u1ee9c\u201d l\u00e0 trong kho\u1ea3ng 10 ph\u00fat ho\u1eb7c \u00edt h\u01a1n.\u00a0<\/span><\/li>\n
  • Kho\u1ea3ng 35% kh\u00e1ch h\u00e0ng mong \u0111\u1ee3i c\u00f3 th\u1ec3 li\u00ean h\u1ec7 v\u1edbi c\u00f9ng m\u1ed9t \u0111\u1ea1i l\u00fd d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng th\u00f4ng qua b\u1ea5t k\u1ef3 k\u00eanh li\u00ean l\u1ea1c n\u00e0o \u0111\u00f3 c\u00f3 th\u1ec3 l\u00e0 s\u1ed1 \u0111i\u1ec7n tho\u1ea1i, m\u1ea1ng x\u00e3 h\u1ed9i, tr\u1ef1c ti\u1ebfp,\u2026.<\/span><\/li>\n
  • Kho\u1ea3ng 73% ng\u01b0\u1eddi ti\u00eau d\u00f9ng n\u00f3i r\u1eb1ng gi\u00e1 tr\u1ecb t\u1ed1c \u0111\u1ed9 th\u1eddi gian l\u00e0 \u0111i\u1ec1u quan tr\u1ecdng nh\u1ea5t m\u00e0 c\u00f4ng ty c\u00f3 th\u1ec3 l\u00e0m khi cung c\u1ea5p d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng.<\/span><\/li>\n<\/ul>\n

    Nh\u01b0 v\u1eady c\u00f3 th\u1ec3 th\u1ea5y d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u00f3 gi\u00e1 tr\u1ecb l\u1edbn trong vi\u1ec7c gia t\u0103ng tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng v\u00e0 th\u00fac \u0111\u1ea9y hi\u1ec7u su\u1ea5t kinh doanh. S\u1ef1 th\u1eadt cho th\u1ea5y r\u1eb1ng, c\u1ea3i thi\u1ec7n d\u1ecbch v\u1ee5 s\u1ebd l\u00e0m t\u0103ng doanh thu, th\u1eadm ch\u00ed th\u00fac \u0111\u1ea9y hi\u1ec7u qu\u1ea3 g\u1ea5p nhi\u1ec1u l\u1ea7n. B\u1edfi v\u00ec, tr\u1ea3i nghi\u1ec7m t\u1ed1t l\u00e0 ch\u00eca kho\u00e1 \u0111\u1ec3 thi\u1ebft l\u1eadp m\u1ed1i quan h\u1ec7 th\u00e2n thi\u1ebft v\u1edbi kh\u00e1ch h\u00e0ng v\u00e0 c\u00f3 t\u1edbi 67% kh\u00e1ch h\u00e0ng s\u1eb5n s\u00e0ng tr\u1ea3 th\u00eam chi ph\u00ed \u0111\u1ec3 c\u00f3 \u0111\u01b0\u1ee3c d\u1ecbch v\u1ee5 t\u1ed1t.<\/span><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

    Tr\u1ea3i nghi\u1ec7m d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng \u1ea3nh h\u01b0\u1edfng tr\u1ef1c ti\u1ebfp t\u1edbi hi\u1ec7u qu\u1ea3 doanh thu c\u1ee7a doanh nghi\u1ec7p. S\u1ed1 li\u1ec7u th\u1ed1ng k\u00ea cho th\u1ea5y ho\u1ea1t \u0111\u1ed9ng kinh doanh \u0111ang tri\u1ec3n khai t\u1ed1t hay kh\u00f4ng c\u00f3 s\u1ef1 \u0111\u00f3ng g\u00f3p kh\u00f4ng nh\u1ecf t\u1eeb ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5. Ng\u01b0\u1ee3c l\u1ea1i, t\u1eeb th\u1ed1ng k\u00ea ho\u1ea1t \u0111\u1ed9ng d\u1ecbch v\u1ee5 kh\u00e1ch […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[219],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/52142"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=52142"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/52142\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=52142"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=52142"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=52142"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}