{"id":52297,"date":"2023-12-20T03:04:55","date_gmt":"2023-12-19T20:04:55","guid":{"rendered":"https:\/\/masterskills.org\/blog\/4-cach-thoi-thuc-khach-hang-quay-tro-lai.html"},"modified":"2023-12-20T03:04:55","modified_gmt":"2023-12-19T20:04:55","slug":"4-cach-thoi-thuc-khach-hang-quay-tro-lai","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/4-cach-thoi-thuc-khach-hang-quay-tro-lai.html","title":{"rendered":"4 c\u00e1ch th\u00f4i th\u00fac kh\u00e1ch h\u00e0ng quay tr\u1edf l\u1ea1i"},"content":{"rendered":"
Theo th\u1ed1ng k\u00ea c\u1ee7a Harvard Business Review, doanh nghi\u1ec7p ph\u1ea3i t\u1ed1n chi ph\u00ed g\u1ea5p 25 l\u1ea7n n\u1ebfu mu\u1ed1n ho\u00e0n th\u00e0nh giao d\u1ecbch v\u1edbi m\u1ed9t kh\u00e1ch h\u00e0ng m\u1edbi, so v\u1edbi vi\u1ec7c gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng c\u0169. Do v\u1eady, c\u00f3 \u0111\u01b0\u1ee3c s\u1ef1 trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng, gi\u1eef ch\u00e2n h\u1ecd \u1edf l\u1ea1i l\u00e2u h\u01a1n v\u1edbi doanh nghi\u1ec7p s\u1ebd gi\u00fap doanh nghi\u1ec7p ti\u1ebft ki\u1ec7m m\u1ed9t kho\u1ea3n r\u1ea5t l\u1edbn chi ph\u00ed truy\u1ec1n th\u00f4ng n\u1ebfu mu\u1ed1n m\u1edf r\u1ed9ng danh s\u00e1ch kh\u00e1ch h\u00e0ng m\u1edbi.<\/p>\n

B\u00ean c\u1ea1nh \u0111\u00f3, nh\u1eefng kh\u00e1ch h\u00e0ng h\u00e0i l\u00f2ng th\u01b0\u1eddng c\u00f3 xu h\u01b0\u1edbng chia s\u1ebb v\u1edbi b\u1ea1n b\u00e8 ho\u1eb7c gia \u0111\u00ecnh v\u1ec1 th\u01b0\u01a1ng hi\u1ec7u ho\u1eb7c d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n. M\u00e0 ti\u1ebfp th\u1ecb truy\u1ec1n mi\u1ec7ng l\u1ea1i l\u00e0 m\u1ed9t trong nh\u1eefng k\u00eanh truy\u1ec1n th\u00f4ng v\u00f4 c\u00f9ng hi\u1ec7u qu\u1ea3 m\u00e0 b\u1ea5t c\u1ee9 doanh nghi\u1ec7p n\u00e0o c\u0169ng c\u1ea7n.<\/p>\n

V\u1eady l\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 th\u00f4i th\u00fac kh\u00e1ch h\u00e0ng quay tr\u1edf l\u1ea1i? D\u01b0\u1edbi \u0111\u00e2y l\u00e0 4 g\u1ee3i \u00fd c\u1ee7a ch\u00fang t\u00f4i \u0111\u1ec3 b\u1ea5t c\u1ee9 doanh nghi\u1ec7p n\u00e0o c\u0169ng c\u00f3 th\u1ec3 b\u1eaft tay v\u00e0o vi\u1ec7c thu h\u00fat v\u00e0 gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng \u1edf l\u1ea1i l\u00e2u h\u01a1n v\u1edbi th\u01b0\u01a1ng hi\u1ec7u.<\/p>\n

\"T\u01b0\u01a1ng<\/p>\n

T\u01b0\u01a1ng t\u00e1c thu\u1eadn ti\u1ec7n t\u1ea1i t\u1eebng \u0111i\u1ec3m ch\u1ea1m<\/p>\n<\/div>\n

1. D\u1ec5 d\u00e0ng t\u01b0\u01a1ng t\u00e1c t\u1ea1i t\u1eebng \u0111i\u1ec3m ch\u1ea1m<\/span><\/h2>\n

M\u1ed9t c\u00e1ch tuy\u1ec7t v\u1eddi \u0111\u1ec3 t\u1ea1o \u0111\u1ed9ng l\u1ef1c cho kh\u00e1ch h\u00e0ng quay l\u1ea1i nhi\u1ec1u l\u1ea7n l\u00e0 t\u1ea1o \u1ea5n t\u01b0\u1ee3ng t\u00edch c\u1ef1c ngay t\u1eeb l\u1ea7n \u0111\u1ea7u ti\u1ebfp x\u00fac. H\u00e3y coi n\u00f3 gi\u1ed1ng nh\u01b0 m\u1ed9t bu\u1ed5i h\u1eb9n h\u00f2 \u0111\u1ea7u ti\u00ean \u2013 n\u1ebfu bu\u1ed5i h\u1eb9n \u0111\u1ea7u ti\u00ean kh\u00f4ng su\u00f4n s\u1ebb, s\u1ebd kh\u00f3 m\u00e0 c\u00f3 bu\u1ed5i h\u1eb9n h\u00f2 th\u1ee9 hai \u0111\u00fang kh\u00f4ng n\u00e0o?<\/p>\n

Trong l\u1ea7n \u0111\u1ea7u ti\u00ean t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng, h\u00e3y l\u00e0m m\u1ecdi th\u1ee9 c\u00f3 th\u1ec3 \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o \u0111\u00f3 l\u00e0 m\u1ed9t tr\u1ea3i nghi\u1ec7m t\u00edch c\u1ef1c, d\u1ec5 d\u00e0ng nh\u1ea5t. Tr\u1ea3i nghi\u1ec7m \u0111\u1ea7u ti\u00ean ph\u1ea3i mang t\u00ednh c\u00e1 nh\u00e2n v\u00e0 h\u01a1n h\u1ebft l\u00e0 thu\u1eadn ti\u1ec7n trong m\u1ecdi t\u01b0\u01a1ng t\u00e1c v\u1edbi th\u01b0\u01a1ng hi\u1ec7u. M\u1ecdi ng\u01b0\u1eddi c\u00f3 xu h\u01b0\u1edbng \u0111i theo con \u0111\u01b0\u1eddng \u00edt b\u1ecb c\u1ea3n tr\u1edf nh\u1ea5t \u2013 kh\u00f4ng ch\u1ec9 trong kh\u00f4ng gian v\u1eadt l\u00fd nh\u01b0 \u0111\u01b0\u1eddng b\u1ed9 m\u00e0 c\u00f2n li\u00ean quan t\u1edbi \u0111i\u1ec1u h\u01b0\u1edbng giao di\u1ec7n ng\u01b0\u1eddi d\u00f9ng. N\u1ebfu vi\u1ec7c t\u01b0\u01a1ng t\u00e1c v\u1edbi th\u01b0\u01a1ng hi\u1ec7u mang l\u1ea1i nhi\u1ec1u \u0111i\u1ec3m \u201cph\u1ea3n kh\u00e1ng\u201d, kh\u00e1ch h\u00e0ng s\u1ebd c\u1ea3m th\u1ea5y kh\u00f3 kh\u0103n v\u00e0 \u00edt c\u00f3 \u0111\u1ed9ng l\u1ef1c \u0111\u1ec3 quay l\u1ea1i.<\/p>\n

N\u1ebfu kinh doanh tr\u00ean n\u1ec1n t\u1ea3ng tr\u1ef1c tuy\u1ebfn, website c\u00f3 th\u1ec3 s\u1ebd l\u00e0 tr\u1ea3i nghi\u1ec7m \u0111\u1ea7u ti\u00ean c\u1ee7a kh\u00e1ch h\u00e0ng v\u1edbi th\u01b0\u01a1ng hi\u1ec7u. \u0110\u1ec3 mang \u0111\u1ebfn cho kh\u00e1ch h\u00e0ng tr\u1ea3i nghi\u1ec7m t\u1ed1t tr\u00ean trang web, h\u00e3y nh\u1edb nh\u1eefng l\u01b0u \u00fd sau:<\/p>\n

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  • Ch\u1ecdn m\u1ed9t t\u00ean mi\u1ec1n ng\u1eafn v\u00e0 d\u1ec5 \u0111\u00e1nh v\u1ea7n<\/li>\n
  • Website ph\u1ea3i d\u1ec5 nh\u00ecn v\u00e0 d\u1ec5 \u0111i\u1ec1u h\u01b0\u1edbng. T\u1ea1o trang \u201cV\u1ec1 ch\u00fang t\u00f4i\u201d \u0111\u1ec3 kh\u00e1ch h\u00e0ng m\u1edbi c\u00f3 th\u1ec3 l\u00e0m quen v\u00e0 hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 th\u01b0\u01a1ng hi\u1ec7u<\/li>\n
  • Cung c\u1ea5p th\u00f4ng tin li\u00ean h\u1ec7. C\u00e2n nh\u1eafc s\u1eed d\u1ee5ng bi\u1ec3u m\u1eabu \u201cLi\u00ean h\u1ec7 v\u1edbi ch\u00fang t\u00f4i\u201d<\/li>\n<\/ul>\n
    \"L\u1eafng<\/p>\n

    L\u1eafng nghe kh\u00e1ch h\u00e0ng qua nhi\u1ec1u h\u00ecnh th\u1ee9c<\/p>\n<\/div>\n

    2. L\u1eafng nghe h\u1ecd<\/h2>\n

    M\u1ed9t c\u00e1ch tuy\u1ec7t v\u1eddi kh\u00e1c \u0111\u1ec3 gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng l\u00e0 l\u1eafng nghe ph\u1ea3n h\u1ed3i c\u1ee7a h\u1ecd v\u1ec1 nh\u1eefng g\u00ec kh\u00e1ch h\u00e0ng th\u00edch \u2013 kh\u00f4ng th\u00edch v\u1ec1 doanh nghi\u1ec7p. Sau \u0111\u00f3, ph\u00e2n lo\u1ea1i v\u00e0 \u01b0u ti\u00ean \u0111i\u1ec1u ch\u1ec9nh \u0111\u1ec3 c\u00f3 th\u1ec3 m\u1edf r\u1ed9ng danh s\u00e1ch nh\u1eefng \u01b0u \u0111i\u1ec3m m\u00e0 kh\u00e1ch h\u00e0ng l\u1ef1a ch\u1ecdn v\u00e0 gi\u1ea3m b\u1edbt nh\u1eefng r\u00e0o c\u1ea3n khi\u1ebfn h\u1ecd kh\u00f3 ch\u1ecbu.<\/p>\n

    \u0110\u1ec3 l\u00e0m \u0111\u01b0\u1ee3c \u0111i\u1ec1u n\u00e0y, c\u00f3 nhi\u1ec1u doanh nghi\u1ec7p s\u1ebd ngh\u0129 ngay t\u1edbi nh\u1eefng m\u1eabu kh\u1ea3o s\u00e1t kh\u00e1ch h\u00e0ng. M\u1eabu th\u00ec r\u1ea5t nhi\u1ec1u \u0111\u1ec3 l\u1ef1a ch\u1ecdn, tuy nhi\u00ean, \u0111i\u1ec1u quan tr\u1ecdng l\u00e0 t\u1ea1o c\u01a1 h\u1ed9i d\u1ec5 d\u00e0ng cho kh\u00e1ch h\u00e0ng \u0111\u1ec3 chia s\u1ebb ph\u1ea3n h\u1ed3i v\u1edbi doanh nghi\u1ec7p (cho d\u00f9 b\u1eb1ng email, g\u1ecdi \u0111i\u1ec7n tho\u1ea1i ho\u1eb7c th\u00f4ng b\u00e1o qua \u1ee9ng d\u1ee5ng). \u0110\u1ed3ng th\u1eddi, c\u1ea7n l\u01b0u \u00fd b\u1ed5 sung nh\u1eefng th\u00f4ng \u0111i\u1ec7p mang t\u00ednh c\u00e1 nh\u00e2n cho kh\u00e1ch h\u00e0ng \u0111\u1ec3 h\u1ecd th\u1ea5y r\u1eb1ng b\u1ea1n quan t\u00e2m \u0111\u1ebfn ph\u1ea3n h\u1ed3i c\u1ee7a h\u1ecd v\u00e0 ch\u00e2n th\u00e0nh s\u1eed d\u1ee5ng th\u00f4ng \u0111i\u1ec7p \u0111\u00f3 \u0111\u1ec3 c\u1ea3i thi\u1ec7n s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5.<\/p>\n

    B\u00ean c\u1ea1nh \u0111\u00f3, c\u1ea3m \u01a1n h\u1ecd v\u00ec \u0111\u00e3 h\u1ee3p t\u00e1c v\u1edbi th\u01b0\u01a1ng hi\u1ec7u, d\u1ecbch v\u1ee5 ho\u1eb7c th\u00f4ng b\u00e1o cho h\u1ecd v\u1ec1 c\u00e1c s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 kh\u00e1c m\u00e0 th\u01b0\u01a1ng hi\u1ec7u cung c\u1ea5p ho\u1eb7c c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh khuy\u1ebfn m\u00e3i doanh nghi\u1ec7p \u0111ang tri\u1ec3n khai c\u0169ng c\u00f3 th\u1ec3 l\u00e0 m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3 \u0111\u1ec3 gi\u1eef m\u1ed1i li\u00ean h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng.<\/p>\n

    3. Gi\u1eef li\u00ean l\u1ea1c v\u1edbi kh\u00e1ch h\u00e0ng<\/h2>\n

    H\u00e3y xem kh\u00e1ch h\u00e0ng hi\u1ec7n t\u1ea1i c\u1ee7a b\u1ea1n nh\u01b0 m\u1ed9t nh\u00f3m quan tr\u1ecdng \u0111\u1ec3 t\u1eadp trung c\u00e1c n\u1ed7 l\u1ef1c ti\u1ebfp th\u1ecb. Trong th\u1ebf gi\u1edbi ng\u00e0y nay, ch\u00fang ta li\u00ean t\u1ee5c b\u1ecb t\u1ea5n c\u00f4ng b\u1edfi h\u00e0ng tr\u0103m \u0111\u1ebfn h\u00e0ng ngh\u00ecn l\u1ef1a ch\u1ecdn v\u1ec1 n\u01a1i ti\u00eau ti\u1ec1n c\u1ee7a m\u00ecnh. Do v\u1eady, gi\u1eef cho th\u01b0\u01a1ng hi\u1ec7u lu\u00f4n tr\u1edf th\u00e0nh Top of mind trong t\u00e2m tr\u00ed kh\u00e1ch h\u00e0ng l\u00e0 \u0111i\u1ec1u c\u1ea7n thi\u1ebft.<\/p>\n

    C\u00e1ch t\u1ed1t nh\u1ea5t \u0111\u1ec3 l\u00e0m \u0111i\u1ec1u n\u00e0y l\u00e0 th\u00f4ng qua c\u00e1c chi\u1ebfn d\u1ecbch ti\u1ebfp th\u1ecb qua email, khuy\u1ebfn m\u00e3i, cu\u1ed9c thi, t\u01b0\u01a1ng t\u00e1c tr\u00ean m\u1ea1ng x\u00e3 h\u1ed9i. M\u1ed9t c\u00e1ch kh\u00e1c \u0111\u1ec3 ghi nh\u1edb trong t\u00e2m tr\u00ed kh\u00e1ch h\u00e0ng l\u00e0 s\u1ea3n xu\u1ea5t n\u1ed9i dung ch\u1ea5t l\u01b0\u1ee3ng, s\u00e1ng t\u1ea1o. \u0110i\u1ec1u n\u00e0y th\u01b0\u1eddng b\u1ecb nhi\u1ec1u c\u00f4ng ty b\u1ecf qua nh\u01b0ng chi\u1ebfn l\u01b0\u1ee3c t\u1ea1o th\u00eam gi\u00e1 tr\u1ecb gia t\u0103ng th\u1ef1c s\u1ef1 cho cu\u1ed9c s\u1ed1ng c\u1ee7a kh\u00e1ch h\u00e0ng (v\u00e0 ho\u00e0n to\u00e0n mi\u1ec5n ph\u00ed) l\u00e0 th\u1ef1c s\u1ef1 c\u1ea7n thi\u1ebft.<\/p>\n

    Nh\u1eefng \u0111i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 kh\u00f4ng tr\u1ef1c ti\u1ebfp d\u1eabn \u0111\u1ebfn chuy\u1ec3n \u0111\u1ed5i doanh thu nh\u01b0ng s\u1ebd gi\u00fap kh\u00e1ch h\u00e0ng g\u1eafn b\u00f3 v\u1edbi th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a b\u1ea1n v\u00e0 truy c\u1eadp v\u00e0o trang web \u0111\u1ec3 t\u00ecm hi\u1ec3u v\u1ec1 c\u00e1c s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 m\u1edbi \u0111ang \u0111\u01b0\u1ee3c cung c\u1ea5p (ho\u1eb7c \u0111\u1ec3 nh\u1edb l\u00fd do t\u1ea1i sao h\u1ecd mua h\u00e0ng c\u1ee7a b\u1ea1n ngay t\u1eeb \u0111\u1ea7u).<\/p>\n

    Tuy nhi\u00ean, \u0111\u1eebng qu\u00ean \u0111\u1ec3 m\u1ecdi t\u01b0\u01a1ng t\u00e1c c\u1ee7a b\u1ea1n v\u1edbi kh\u00e1ch h\u00e0ng ph\u1ea3i d\u1ec5 d\u00e0ng v\u00e0 thu\u1eadn ti\u1ec7n nh\u1ea5t!<\/p>\n

    \"Ch\u01b0\u01a1ng<\/p>\n

    Ch\u01b0\u01a1ng tr\u00ecnh tri \u00e2n kh\u00e1ch h\u00e0ng trung th\u00e0nh<\/p>\n<\/div>\n

    4. Tri \u00e2n nh\u1eefng kh\u00e1ch h\u00e0ng trung th\u00e0nh nh\u1ea5t<\/h2>\n

    Kh\u00e1ch h\u00e0ng th\u00edch \u0111\u01b0\u1ee3c \u0111\u1ed1i x\u1eed theo nh\u1eefng c\u00e1ch \u0111\u1eb7c bi\u1ec7t nh\u1ea5t, v\u00ec v\u1eady h\u00e3y l\u00e0m cho h\u1ecd c\u1ea3m th\u1ea5y m\u00ecnh l\u00e0 ng\u01b0\u1eddi quan tr\u1ecdng! L\u00e0m cho h\u1ecd c\u1ea3m th\u1ea5y m\u00ecnh l\u00e0 m\u1ed9t ph\u1ea7n c\u1ee7a th\u01b0\u01a1ng hi\u1ec7u v\u00e0 h\u1ecd s\u1ebd ti\u1ebfp t\u1ee5c quay tr\u1edf l\u1ea1i.<\/p>\n

    M\u1ed9t s\u1ed1 c\u00e1ch \u0111\u01a1n gi\u1ea3n \u0111\u1ec3 tri \u00e2n l\u00f2ng trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng ph\u1ea3i k\u1ec3 t\u1edbi:<\/p>\n

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    • Gi\u1ea3m gi\u00e1 25% cho \u0111\u01a1n h\u00e0ng \u0111\u1ea7u ti\u00ean khi kh\u00e1ch h\u00e0ng tham gia ch\u01b0\u01a1ng tr\u00ecnh kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft ho\u1eb7c \u0111\u0103ng k\u00fd nh\u1eadn b\u1ea3n tin email t\u1eeb doanh nghi\u1ec7p<\/li>\n
    • X\u00e2y d\u1ef1ng h\u1ec7 th\u1ed1ng \u0111i\u1ec3m t\u00edch l\u0169y. T\u1eb7ng phi\u1ebfu gi\u1ea3m gi\u00e1 25% sau 400 \u0111i\u1ec3m ho\u1eb7c t\u1eb7ng \u0111\u1ed3 u\u1ed1ng mi\u1ec5n ph\u00ed sau m\u1ed9t m\u1ee9c \u0111i\u1ec3m c\u1ee5 th\u1ec3<\/li>\n
    • \u01afu \u0111\u00e3i v\u1ec1 gi\u00e1 cho nh\u1eefng kh\u00e1ch h\u00e0ng l\u00e2u n\u0103m khi gi\u00e1 s\u1ea3n ph\u1ea9m ph\u1ea3i \u0111i\u1ec1u ch\u1ec9nh t\u0103ng<\/li>\n
    • D\u00e0nh t\u1eb7ng kh\u00e1ch h\u00e0ng nh\u1eefng \u0111i\u1ec1u b\u1ea5t ng\u1edd sau m\u1ed9t l\u01b0\u1ee3ng \u0111\u01a1n \u0111\u1eb7t h\u00e0ng nh\u1ea5t \u0111\u1ecbnh<\/li>\n
    • T\u1eb7ng m\u1ed9t th\u00e1ng mi\u1ec5n ph\u00ed n\u1ebfu kh\u00e1ch h\u00e0ng \u0111\u0103ng k\u00fd c\u1ea3 n\u0103m<\/li>\n<\/ul>\n

      T\u1ea5t c\u1ea3 nh\u1eefng \u0111i\u1ec1u n\u00e0y khi\u1ebfn kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y m\u00ecnh l\u00e0 ng\u01b0\u1eddi \u0111\u1eb7c bi\u1ec7t \u2013 gi\u1ed1ng nh\u01b0 h\u1ecd \u0111ang nh\u1eadn \u0111\u01b0\u1ee3c m\u1ed9t \u01b0u \u0111\u00e3i l\u1edbn. V\u00e0 h\u1ecd s\u1ebd nh\u1edb m\u00e3i c\u1ea3m gi\u00e1c \u0111\u00f3!<\/p>\n

      Nh\u01b0 \u0111\u00e3 th\u1ea3o lu\u1eadn \u1edf tr\u00ean, b\u01b0\u1edbc \u0111\u1ea7u ti\u00ean \u0111\u1ec3 gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n l\u00e0 t\u1ea1o cho h\u1ecd \u1ea5n t\u01b0\u1ee3ng ban \u0111\u1ea7u tuy\u1ec7t v\u1eddi. V\u00e0 c\u00e1ch t\u1ed1t nh\u1ea5t \u0111\u1ec3 l\u00e0m \u0111i\u1ec1u n\u00e0y l\u00e0 b\u1eaft \u0111\u1ea7u v\u1edbi m\u1ed9t t\u00ean mi\u1ec1n d\u1ec5 nh\u1edb, sau \u0111\u00f3 tri \u00e2n h\u1ecd, khi\u1ebfn h\u1ecd tr\u1edf th\u00e0nh ng\u01b0\u1eddi \u0111\u1eb7c bi\u1ec7t v\u1edbi nh\u1eefng ch\u00ednh s\u00e1ch d\u00e0nh ri\u00eang cho kh\u00e1ch h\u00e0ng trung th\u00e0nh.<\/p>\n

      Theo\u00a0Rob Wilson<\/em><\/p>\n

      B\u00e0i li\u00ean quan:<\/em><\/p>\n

        \n
      • K\u00e9o kh\u00e1ch h\u00e0ng kh\u00f4ng h\u00e0i l\u00f2ng quay tr\u1edf l\u1ea1i<\/em><\/li>\n
      • \u0110\u1ec3 kh\u00e1ch h\u00e0ng c\u0169 ti\u1ebfp t\u1ee5c \u201cm\u1edf h\u1ea7u bao\u201d<\/em><\/li>\n<\/ul>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

        B\u00ean c\u1ea1nh \u0111\u00f3, nh\u1eefng kh\u00e1ch h\u00e0ng h\u00e0i l\u00f2ng th\u01b0\u1eddng c\u00f3 xu h\u01b0\u1edbng chia s\u1ebb v\u1edbi b\u1ea1n b\u00e8 ho\u1eb7c gia \u0111\u00ecnh v\u1ec1 th\u01b0\u01a1ng hi\u1ec7u ho\u1eb7c d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n. M\u00e0 ti\u1ebfp th\u1ecb truy\u1ec1n mi\u1ec7ng l\u1ea1i l\u00e0 m\u1ed9t trong nh\u1eefng k\u00eanh truy\u1ec1n th\u00f4ng v\u00f4 c\u00f9ng hi\u1ec7u qu\u1ea3 m\u00e0 b\u1ea5t c\u1ee9 doanh nghi\u1ec7p n\u00e0o c\u0169ng c\u1ea7n.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[219],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/52297"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=52297"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/52297\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=52297"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=52297"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=52297"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}