{"id":52305,"date":"2023-12-20T03:06:40","date_gmt":"2023-12-19T20:06:40","guid":{"rendered":"https:\/\/masterskills.org\/blog\/cach-do-luong-nhung-khach-hang-hanh-phuc-p2.html"},"modified":"2023-12-20T03:06:40","modified_gmt":"2023-12-19T20:06:40","slug":"cach-do-luong-nhung-khach-hang-hanh-phuc-p2","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/cach-do-luong-nhung-khach-hang-hanh-phuc-p2.html","title":{"rendered":"C\u00e1ch \u201c\u0111o l\u01b0\u1eddng\u201d nh\u1eefng kh\u00e1ch h\u00e0ng h\u1ea1nh ph\u00fac \u2013 P2"},"content":{"rendered":"
M\u1ed9t trong nh\u1eefng y\u1ebfu t\u1ed1 quan tr\u1ecdng quy\u1ebft \u0111\u1ecbnh s\u1ef1 th\u00e0nh \u2013 b\u1ea1i c\u1ee7a doanh nghi\u1ec7p \u0111\u00f3 l\u00e0 nh\u1eefng kh\u00e1ch h\u00e0ng trung th\u00e0nh. M\u00e0 ch\u1ec9 c\u00f3 nh\u1eefng kh\u00e1ch h\u00e0ng h\u1ea1nh ph\u00fac, h\u00e0i l\u00f2ng v\u1edbi s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 m\u00e0 th\u01b0\u01a1ng hi\u1ec7u \u0111ang cung c\u1ea5p m\u1edbi c\u00f3 th\u1ec3 s\u1eb5n s\u00e0ng g\u1eafn b\u00f3 d\u00e0i l\u00e2u.<\/p>\n

Trong ph\u1ea7n 1 c\u1ee7a b\u00e0i vi\u1ebft, ch\u00fang ta \u0111\u00e3 c\u00f9ng kh\u00e1m ph\u00e1 4 th\u01b0\u1edbc \u0111o quan tr\u1ecdng v\u00e0 ph\u1ed5 bi\u1ebfn nh\u1ea5t, gi\u00fap doanh nghi\u1ec7p c\u00f3 th\u1ec3 ch\u1ee7 \u0111\u1ed9ng \u0111\u00e1nh gi\u00e1 m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng, g\u1eafn b\u00f3 c\u1ee7a kh\u00e1ch h\u00e0ng. Trong ph\u1ea7n 2 n\u00e0y, h\u00e3y c\u00f9ng t\u00ecm hi\u1ec3u th\u00eam m\u1ed9t s\u1ed1 l\u1ef1a ch\u1ecdn \u0111\u1ec3 \u201c\u0111o l\u01b0\u1eddng\u201d ch\u00ednh x\u00e1c h\u01a1n nh\u1eefng kh\u00e1ch h\u00e0ng h\u1ea1nh ph\u00fac c\u1ee7a m\u00ecnh nh\u00e9!<\/p>\n

\u0110\u1ecdc th\u00eam:\u00a0C\u00e1ch \u201c\u0111o l\u01b0\u1eddng\u201d nh\u1eefng kh\u00e1ch h\u00e0ng h\u1ea1nh ph\u00fac \u2013 P1<\/em><\/strong><\/p>\n

\"\u0110i\u1ec3m<\/p>\n

\u0110i\u1ec3m n\u1ed7 l\u1ef1c c\u1ee7a kh\u00e1ch h\u00e0ng<\/p>\n<\/div>\n

5. Theo d\u00f5i CES \u2013 \u0111i\u1ec3m n\u1ed7 l\u1ef1c c\u1ee7a kh\u00e1ch h\u00e0ng<\/h2>\n

M\u1ed9t ti\u00eau ch\u00ed kh\u1ea3o s\u00e1t kh\u00e1c \u0111\u1ec3 \u0111o l\u01b0\u1eddng m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng v\u00e0 h\u1ea1nh ph\u00fac c\u1ee7a kh\u00e1ch h\u00e0ng l\u00e0 \u0110i\u1ec3m n\u1ed7 l\u1ef1c c\u1ee7a kh\u00e1ch h\u00e0ng, v\u00ec n\u00f3 gi\u00fap th\u01b0\u01a1ng hi\u1ec7u \u0111o l\u01b0\u1eddng m\u1ee9c \u0111\u1ed9 d\u1ec5 d\u00e0ng tr\u1ea3i nghi\u1ec7m d\u1ecbch v\u1ee5 hi\u1ec7n \u0111ang \u1edf m\u1ee9c n\u00e0o. C\u1ee5 th\u1ec3, CES s\u1ebd y\u00eau c\u1ea7u kh\u00e1ch h\u00e0ng \u0111\u00e1nh gi\u00e1 m\u1ee9c \u0111\u1ed9 d\u1ec5 d\u00e0ng khi s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 theo thang \u0111i\u1ec3m t\u1eeb \u201cr\u1ea5t kh\u00f3\u201d \u0111\u1ebfn \u201cr\u1ea5t d\u1ec5\u201d.<\/p>\n

B\u1ea1n c\u00f3 th\u1ec3 g\u1eedi c\u00e1c b\u1ea3n kh\u1ea3o s\u00e1t CES sau m\u1ed7i l\u1ea7n kh\u00e1ch h\u00e0ng t\u01b0\u01a1ng t\u00e1c v\u1edbi s\u1ea3n ph\u1ea9m\/ d\u1ecbch v\u1ee5 ho\u1eb7c nh\u00f3m h\u1ed7 tr\u1ee3 \u0111\u1ec3 theo d\u00f5i m\u1ee9c \u0111\u1ed9 t\u01b0\u01a1ng t\u00e1c v\u00e0 h\u00e0i l\u00f2ng chung c\u1ee7a h\u1ecd v\u1edbi doanh nghi\u1ec7p.<\/p>\n

\u0110\u1ed3ng th\u1eddi, doanh nghi\u1ec7p c\u0169ng c\u00f3 th\u1ec3 \u00e1p d\u1ee5ng cho t\u1ea5t c\u1ea3 c\u00e1c quy tr\u00ecnh ti\u1ebfp x\u00fac v\u1edbi kh\u00e1ch h\u00e0ng trong t\u1ed5 ch\u1ee9c c\u1ee7a m\u00ecnh, \u0111\u1ec3 t\u1eeb \u0111\u00f3, l\u00e3nh \u0111\u1ea1o doanh nghi\u1ec7p s\u1ebd d\u1ec5 d\u00e0ng h\u01a1n trong vi\u1ec7c x\u00e1c \u0111\u1ecbnh c\u00e1c h\u00e0nh \u0111\u1ed9ng c\u1ea7n th\u1ef1c hi\u1ec7n \u0111\u1ec3 th\u00fac \u0111\u1ea9y th\u00e0nh c\u00f4ng h\u01a1n n\u1eefa cho kh\u00e1ch h\u00e0ng.<\/p>\n

6. Theo d\u00f5i CSAT \u2013 s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng<\/h2>\n

\u0110\u00fang nh\u01b0 t\u00ean g\u1ecdi, ph\u01b0\u01a1ng ph\u00e1p t\u00ednh \u0111i\u1ec3m CSAT l\u00e0 m\u1ed9t c\u00e1ch r\u1ea5t \u0111\u01a1n gi\u1ea3n \u0111\u1ec3 \u0111o l\u01b0\u1eddng m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng v\u00e0 h\u1ea1nh ph\u00fac c\u1ee7a kh\u00e1ch h\u00e0ng th\u00f4ng qua m\u1ed9t cu\u1ed9c kh\u1ea3o s\u00e1t.<\/p>\n

Kh\u1ea3o s\u00e1t CSAT s\u1eed d\u1ee5ng m\u1ed9t ho\u1eb7c nhi\u1ec1u bi\u1ebfn th\u1ec3 c\u1ee7a c\u00e2u h\u1ecfi \u201cB\u1ea1n \u0111\u00e1nh gi\u00e1 m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng v\u1edbi s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 nh\u01b0 th\u1ebf n\u00e0o?\u201d. Ng\u01b0\u1eddi d\u00f9ng ph\u1ea3i ph\u1ea3n h\u1ed3i \u0111i\u1ec1u \u0111\u00f3 theo thang \u0111i\u1ec3m t\u1eeb \u201cr\u1ea5t kh\u00f4ng h\u00e0i l\u00f2ng\u201d \u0111\u1ebfn \u201cr\u1ea5t h\u00e0i l\u00f2ng\u201d.<\/p>\n

So s\u00e1nh v\u1edbi ph\u01b0\u01a1ng ph\u00e1p NPS, CSAT nh\u1eafm m\u1ee5c ti\u00eau ph\u1ea3n \u1ee9ng \u201c\u1edf \u0111\u00e2y v\u00e0 b\u00e2y gi\u1edd\u201d \u0111\u1ed1i v\u1edbi m\u1ed9t t\u01b0\u01a1ng t\u00e1c, s\u1ea3n ph\u1ea9m ho\u1eb7c s\u1ef1 ki\u1ec7n c\u1ee5 th\u1ec3, ch\u1ee9 kh\u00f4ng ph\u1ea3i l\u00e0 m\u1ee9c \u0111\u1ed9 h\u1ea1nh ph\u00fac v\u00e0 m\u1ed1i quan h\u1ec7 hi\u1ec7n t\u1ea1i c\u1ee7a kh\u00e1ch h\u00e0ng v\u1edbi doanh nghi\u1ec7p (c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c \u0111o l\u01b0\u1eddng t\u1ed1t h\u01a1n b\u1eb1ng c\u00e1ch s\u1eed d\u1ee5ng \u0110i\u1ec3m s\u1ee9c kh\u1ecfe c\u1ee7a kh\u00e1ch h\u00e0ng).<\/p>\n

\u0110\u1ec3 th\u1ef1c s\u1ef1 hi\u1ec3u c\u00e1c \u0111\u1ed9ng l\u1ef1c \u0111\u1eb1ng sau \u0111i\u1ec3m s\u1ed1 v\u00e0 gi\u00fap th\u01b0\u01a1ng hi\u1ec7u th\u1ef1c hi\u1ec7n h\u00e0nh \u0111\u1ed9ng c\u1ea7n thi\u1ebft \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 c\u1ee7a m\u00ecnh th\u1ef1c s\u1ef1 \u0111\u00e1p \u1ee9ng k\u1ef3 v\u1ecdng c\u1ee7a kh\u00e1ch h\u00e0ng, doanh nghi\u1ec7p n\u00ean b\u1ed5 sung \u0111i\u1ec3m CSAT b\u1eb1ng nghi\u00ean c\u1ee9u \u0111\u1ecbnh t\u00ednh ho\u1eb7c \u0111\u1ea7u v\u00e0o t\u1eeb \u0110i\u1ec3m s\u1ee9c kh\u1ecfe kh\u00e1ch h\u00e0ng.<\/p>\n

\"T\u1ef7<\/p>\n

T\u1ef7 l\u1ec7 kh\u00e1ch h\u00e0ng r\u1eddi \u0111i<\/p>\n<\/div>\n

7. \u0110o l\u01b0\u1eddng T\u1ef7 l\u1ec7 kh\u00e1ch h\u00e0ng r\u1eddi \u0111i \u2013 CCR<\/h2>\n

L\u00e0 m\u1ed9t trong nh\u1eefng KPI quan tr\u1ecdng nh\u1ea5t, t\u1ef7 l\u1ec7 kh\u00e1ch h\u00e0ng r\u1eddi \u0111i l\u00e0 m\u1ed9t s\u1ed1 li\u1ec7u quan tr\u1ecdng \u0111\u1ec3 \u0111o l\u01b0\u1eddng m\u1ee9c \u0111\u1ed9 h\u1ea1nh ph\u00fac v\u00e0 s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n

M\u1ed9t c\u00e2u h\u1ecfi c\u00f3 th\u1ec3 gi\u00fap b\u1ea1n x\u1eed l\u00fd v\u1ea5n \u0111\u1ec1 n\u00e0y l\u00e0 \u201cKh\u00e1ch h\u00e0ng s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m\/ d\u1ecbch v\u1ee5 c\u1ee7a m\u00ecnh trong bao l\u00e2u?\u201d. \u0110\u00f3 l\u00e0 l\u00fac CCR ph\u00e1t huy t\u00e1c d\u1ee5ng, v\u00ec \u0111\u00f3 l\u00e0 ph\u1ea7n tr\u0103m kh\u00e1ch h\u00e0ng m\u00e0 b\u1ea1n \u0111\u00e3 \u0111\u1ec3 m\u1ea5t trong m\u1ed9t kho\u1ea3ng th\u1eddi gian nh\u1ea5t \u0111\u1ecbnh \u2013 v\u00e0 n\u00f3 l\u00e0 m\u1ed9t y\u1ebfu t\u1ed1 ti\u00eau c\u1ef1c. N\u1ebfu t\u1ef7 l\u1ec7 r\u1eddi \u0111i c\u1ee7a kh\u00e1ch h\u00e0ng c\u00e0ng cao th\u00ec \u0111i\u1ec1u \u0111\u00f3 c\u00e0ng c\u00f3 h\u1ea1i cho s\u1ef1 ph\u00e1t tri\u1ec3n c\u1ee7a doanh nghi\u1ec7p v\u00e0 b\u1ea1n ngay l\u1eadp t\u1ee9c ph\u1ea3i t\u00ecm ra nguy\u00ean nh\u00e2n.<\/p>\n

Nh\u1eefng kh\u00e1ch h\u00e0ng kh\u00f4ng \u0111\u1ee7 t\u00edch c\u1ef1c \u0111\u1ec3 \u0111\u1ea7u t\u01b0 th\u1eddi gian t\u01b0\u01a1ng t\u00e1c v\u1edbi c\u00e1c d\u1ecbch v\u1ee5 ho\u1eb7c s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n c\u00f3 th\u1ec3 l\u00e0 m\u1ed9t d\u1ea5u hi\u1ec7u cho th\u1ea5y doanh nghi\u1ec7p \u0111ang ph\u1ea3i \u0111\u1ed1i m\u1eb7t v\u1edbi t\u00ecnh tr\u1ea1ng ph\u00e1t tri\u1ec3n ch\u1eadm l\u1ea1i. H\u1ea7u h\u1ebft kh\u00e1ch h\u00e0ng h\u1ee7y \u0111\u0103ng k\u00fd v\u00ec h\u1ecd \u0111\u00e3 kh\u00f4ng c\u00f2n nh\u1eadn \u0111\u01b0\u1ee3c gi\u00e1 tr\u1ecb t\u1eeb c\u00e1c d\u1ecbch v\u1ee5 b\u1ea1n cung c\u1ea5p \u2013 \u0111i\u1ec1u m\u00e0 r\u00f5 r\u00e0ng kh\u00f4ng ai mu\u1ed1n s\u1ebd x\u1ea3y ra.<\/p>\n

8. Theo d\u00f5i m\u1ee9c \u0111\u1ed9 t\u01b0\u01a1ng t\u00e1c tr\u00ean m\u1ea1ng x\u00e3 h\u1ed9i<\/h2>\n

M\u1ea1ng x\u00e3 h\u1ed9i l\u00e0 m\u1ed9t c\u00f4ng c\u1ee5 m\u1ea1nh m\u1ebd gi\u00fap doanh nghi\u1ec7p \u0111o l\u01b0\u1eddng m\u1ee9c \u0111\u1ed9 h\u1ea1nh ph\u00fac c\u1ee7a kh\u00e1ch h\u00e0ng. N\u00f3 cung c\u1ea5p cho b\u1ea1n quy\u1ec1n truy c\u1eadp v\u00e0o nhi\u1ec1u th\u00f4ng tin v\u1ec1 kh\u00e1ch h\u00e0ng v\u00e0 gi\u00fap th\u01b0\u01a1ng hi\u1ec7u tr\u1ea3 l\u1eddi c\u00e1c c\u00e2u h\u1ecfi tr\u01b0\u1edbc khi ch\u00fang tr\u1edf th\u00e0nh v\u1ea5n \u0111\u1ec1 l\u1edbn.<\/p>\n

M\u1ea1ng x\u00e3 h\u1ed9i l\u00e0 mi\u1ec5n ph\u00ed v\u00e0 h\u1ea7u nh\u01b0 m\u1ecdi ng\u01b0\u1eddi \u0111\u1ec1u s\u1eed d\u1ee5ng. N\u1ebfu kh\u00e1ch h\u00e0ng c\u00f3 \u0111i\u1ec1u g\u00ec mu\u1ed1n chia s\u1ebb v\u1ec1 tr\u1ea3i nghi\u1ec7m c\u1ee7a h\u1ecd v\u1edbi th\u01b0\u01a1ng hi\u1ec7u, h\u1ecd c\u00f3 th\u1ec3 s\u1ebd n\u00f3i tr\u00ean Facebook, Twitter, LinkedIn, Instagram, v.v. V\u00e0 vi\u1ec7c theo d\u00f5i th\u1eddi \u0111i\u1ec3m th\u01b0\u01a1ng hi\u1ec7u \u0111\u01b0\u1ee3c \u0111\u1ec1 c\u1eadp tr\u00ean m\u1ea1ng x\u00e3 h\u1ed9i s\u1ebd gi\u00fap b\u1ea1n hi\u1ec3u c\u00e1ch kh\u00e1ch h\u00e0ng c\u1ea3m nh\u1eadn ho\u1ea1t \u0111\u1ed9ng ti\u1ebfp th\u1ecb c\u1ee7a doanh nghi\u1ec7p, ch\u01b0\u01a1ng tr\u00ecnh ph\u00e1t h\u00e0nh s\u1ea3n ph\u1ea9m m\u1edbi, m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng v\u1ec1 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng v\u00e0 c\u1ea3m nh\u1eadn chung c\u1ee7a h\u1ecd v\u1ec1 doanh nghi\u1ec7p.<\/p>\n

Theo d\u00f5i b\u1ea5t k\u1ef3 s\u1ef1 thay \u0111\u1ed5i l\u1edbn n\u00e0o trong c\u00e1ch m\u1ecdi ng\u01b0\u1eddi n\u00f3i v\u1ec1 doanh nghi\u1ec7p tr\u00ean m\u1ecdi n\u1ec1n t\u1ea3ng c\u00f3 li\u00ean quan s\u1ebd gi\u00fap b\u1ea1n hi\u1ec3u r\u00f5 m\u1ee9c \u0111\u1ed9 h\u1ea1nh ph\u00fac v\u00e0 s\u1ef1 h\u00e0i l\u00f2ng chung c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n

\"\u0110\u00e1nh<\/p>\n

\u0110\u00e1nh gi\u00e1 c\u1ee7a kh\u00e1ch h\u00e0ng<\/p>\n<\/div>\n

9. Theo d\u00f5i \u0111\u00e1nh gi\u00e1 c\u1ee7a kh\u00e1ch h\u00e0ng<\/h2>\n

M\u1ee5c ti\u00eau l\u1ea5y kh\u00e1ch h\u00e0ng l\u00e0m trung t\u00e2m c\u00f3 li\u00ean quan ch\u1eb7t ch\u1ebd \u0111\u1ebfn th\u00e0nh c\u00f4ng c\u1ee7a c\u00f4ng ty, v\u00ec v\u00e0o cu\u1ed1i ng\u00e0y, kh\u00e1ch h\u00e0ng l\u00e0 nh\u1eefng ng\u01b0\u1eddi t\u1ea1o ra thu nh\u1eadp nu\u00f4i s\u1ed1ng c\u1ea3 doanh nghi\u1ec7p. \u0110\u00e1nh gi\u00e1 v\u00e0 ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng l\u00e0 \u0111i\u1ec1u c\u1ea7n thi\u1ebft \u0111\u1ec3 theo d\u00f5i m\u1ee9c \u0111\u1ed9 h\u1ea1nh ph\u00fac c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 cho ph\u00e9p b\u1ea1n theo d\u00f5i v\u1ecb tr\u00ed th\u1ef1c s\u1ef1 c\u1ee7a m\u00ecnh, \u0111\u1ec3 xem b\u1ea1n \u0111\u1ee9ng \u1edf \u0111\u00e2u so v\u1edbi \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh.<\/p>\n

H\u00e3y Trung th\u1ef1c. S\u1ebd t\u1ed1t h\u01a1n khi ai \u0111\u00f3 n\u00f3i v\u1edbi c\u1ea3 th\u1ebf gi\u1edbi r\u1eb1ng b\u1ea1n tuy\u1ec7t v\u1eddi nh\u01b0 th\u1ebf n\u00e0o. V\u00e0 n\u1ebfu nh\u1eefng kh\u00e1ch h\u00e0ng h\u00e0i l\u00f2ng nh\u00ecn th\u1ea5y gi\u00e1 tr\u1ecb m\u00e0 b\u1ea1n mang l\u1ea1i, h\u1ecd s\u1ebd \u0111\u1ea3m b\u1ea3o cho b\u1ea1n, cu\u1ed1i c\u00f9ng h\u1ecd s\u1ebd tr\u1edf th\u00e0nh nh\u1eefng ng\u01b0\u1eddi \u1ee7ng h\u1ed9 tuy\u1ec7t v\u1eddi cho doanh nghi\u1ec7p th\u00f4ng qua nh\u1eefng \u0111\u00e1nh gi\u00e1 t\u00edch c\u1ef1c.<\/p>\n

\u0110\u00e1nh gi\u00e1 ti\u00eau c\u1ef1c c\u0169ng s\u1ebd d\u1ec5 x\u00e1c \u0111\u1ecbnh h\u01a1n, v\u00ec b\u1ea1n c\u00f3 th\u1ec3 t\u00ecm ra ch\u00ednh x\u00e1c ai \u0111ang n\u00f3i v\u1ec1 m\u00ecnh v\u00e0 s\u1eed d\u1ee5ng th\u00f4ng tin n\u00e0y \u0111\u1ec3 nh\u1eafm m\u1ee5c ti\u00eau h\u1ecd m\u1ed9t c\u00e1ch ch\u00ednh x\u00e1c v\u00e0 cung c\u1ea5p s\u1ef1 tr\u1ee3 gi\u00fap h\u1ecd c\u1ea7n c\u00e0ng s\u1edbm c\u00e0ng t\u1ed1t.<\/p>\n

B\u00ean c\u1ea1nh t\u1ea5t c\u1ea3 c\u00e1c c\u00e1ch c\u1ee5 th\u1ec3 \u0111\u1ec3 c\u1ea3i thi\u1ec7n ch\u1ec9 s\u1ed1 v\u1ec1 m\u1ee9c \u0111\u1ed9 h\u1ea1nh ph\u00fac c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u00e3 \u0111\u01b0\u1ee3c \u0111\u1ec1 c\u1eadp \u1edf tr\u00ean, c\u00f3 m\u1ed9t chi\u1ebfn l\u01b0\u1ee3c th\u1ef1c s\u1ef1 n\u1ed5i b\u1eadt: x\u00e2y d\u1ef1ng c\u00f4ng ty l\u1ea5y kh\u00e1ch h\u00e0ng l\u00e0m trung t\u00e2m, ch\u1ee7 \u0111\u1ed9ng, l\u1eafng nghe v\u00e0 \u0111\u1eb7t kh\u00e1ch h\u00e0ng l\u00ean h\u00e0ng \u0111\u1ea7u.<\/p>\n

R\u00f5 r\u00e0ng \u0111\u00f3 kh\u00f4ng ph\u1ea3i l\u00e0 m\u1ee5c ti\u00eau c\u00f3 th\u1ec3 ho\u00e0n th\u00e0nh trong m\u1ed9t s\u1edbm m\u1ed9t chi\u1ec1u, nh\u01b0ng \u0111\u00f3 l\u00e0 m\u1ed9t thay \u0111\u1ed5i c\u00f3 th\u1ec3 th\u1ef1c s\u1ef1 t\u1ea1o \u0111\u1ed9t ph\u00e1 cho doanh nghi\u1ec7p c\u1ee7a b\u1ea1n. X\u00e9t cho c\u00f9ng, kh\u00e1ch h\u00e0ng h\u00e0i l\u00f2ng l\u00e0 y\u1ebfu t\u1ed1 th\u00fac \u0111\u1ea9y th\u00e0nh c\u00f4ng c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 doanh nghi\u1ec7p n\u00f3i chung.<\/p>\n

Theo\u00a0Philipp Wolf<\/em><\/p>\n

B\u00e0i li\u00ean quan:<\/em><\/p>\n

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  • 4 c\u00e1ch \u0111\u1ec3 v\u01b0\u1ee3t xa m\u1ee9c \u201cc\u01a1 b\u1ea3n\u201d v\u1ec1 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng<\/em><\/li>\n
  • L\u1eddi ch\u1ee9ng th\u1ef1c c\u1ee7a kh\u00e1ch h\u00e0ng \u2013 v\u0169 kh\u00ed t\u1ed1i quan tr\u1ecdng v\u1edbi doanh nghi\u1ec7p<\/em><\/li>\n<\/ul>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

    Trong ph\u1ea7n 1 c\u1ee7a b\u00e0i vi\u1ebft, ch\u00fang ta \u0111\u00e3 c\u00f9ng kh\u00e1m ph\u00e1 4 th\u01b0\u1edbc \u0111o quan tr\u1ecdng v\u00e0 ph\u1ed5 bi\u1ebfn nh\u1ea5t, gi\u00fap doanh nghi\u1ec7p c\u00f3 th\u1ec3 ch\u1ee7 \u0111\u1ed9ng \u0111\u00e1nh gi\u00e1 m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng, g\u1eafn b\u00f3 c\u1ee7a kh\u00e1ch h\u00e0ng. Trong ph\u1ea7n 2 n\u00e0y, h\u00e3y c\u00f9ng t\u00ecm hi\u1ec3u th\u00eam m\u1ed9t s\u1ed1 l\u1ef1a ch\u1ecdn \u0111\u1ec3 \u201c\u0111o l\u01b0\u1eddng\u201d ch\u00ednh x\u00e1c h\u01a1n nh\u1eefng kh\u00e1ch h\u00e0ng h\u1ea1nh ph\u00fac c\u1ee7a m\u00ecnh nh\u00e9!<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[219],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/52305"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=52305"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/52305\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=52305"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=52305"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=52305"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}