{"id":52309,"date":"2023-12-20T03:07:40","date_gmt":"2023-12-19T20:07:40","guid":{"rendered":"https:\/\/masterskills.org\/blog\/cach-do-luong-nhung-khach-hang-hanh-phuc-p1.html"},"modified":"2023-12-20T03:07:40","modified_gmt":"2023-12-19T20:07:40","slug":"cach-do-luong-nhung-khach-hang-hanh-phuc-p1","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/cach-do-luong-nhung-khach-hang-hanh-phuc-p1.html","title":{"rendered":"C\u00e1ch \u201c\u0111o l\u01b0\u1eddng\u201d nh\u1eefng kh\u00e1ch h\u00e0ng h\u1ea1nh ph\u00fac \u2013 P1"},"content":{"rendered":"
Kh\u00f4ng c\u00f3 m\u1ed9t c\u00f4ng th\u1ee9c c\u1ee5 th\u1ec3 n\u00e0o c\u00f3 th\u1ec3 \u00e1p d\u1ee5ng cho m\u1ecdi doanh nghi\u1ec7p trong vi\u1ec7c c\u1ea3i thi\u1ec7n m\u1ed1i quan h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng. M\u1eb7c d\u00f9 v\u1eady, m\u1ed9t y\u1ebfu t\u1ed1 kh\u00f4ng th\u1ec3 thi\u1ebfu v\u1edbi s\u1ef1 th\u00e0nh \u2013 b\u1ea1i c\u1ee7a doanh nghi\u1ec7p l\u00e0 hi\u1ec3u c\u00e1ch theo d\u00f5i v\u00e0 \u0111o l\u01b0\u1eddng hi\u1ec7u qu\u1ea3 m\u1ee9c \u0111\u1ed9 h\u1ea1nh ph\u00fac c\u1ee7a kh\u00e1ch h\u00e0ng. Nh\u01b0ng, c\u00e2u h\u1ecfi \u0111\u1eb7t ra l\u00e0, l\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 bi\u1ebft ch\u1eafc ch\u1eafn kh\u00e1ch h\u00e0ng \u0111ang h\u00e0i l\u00f2ng v\u1edbi s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 m\u00e0 th\u01b0\u01a1ng hi\u1ec7u cung c\u1ea5p?<\/p>\n

Tr\u00ean th\u1ef1c t\u1ebf, c\u00f3 nhi\u1ec1u ch\u1ec9 s\u1ed1 v\u00e0 c\u00f4ng c\u1ee5 kh\u00e1c nhau \u0111\u1ec3 doanh nghi\u1ec7p l\u1ef1a ch\u1ecdn. Trong b\u00e0i vi\u1ebft n\u00e0y, ch\u00fang ta h\u00e3y c\u00f9ng ph\u00e2n t\u00edch m\u1ed9t s\u1ed1 ch\u1ec9 s\u1ed1 quan tr\u1ecdng v\u00e0 th\u01b0\u1eddng \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng nh\u1ea5t nh\u00e9!<\/p>\n

\"\u0110i\u1ec3m<\/p>\n

\u0110i\u1ec3m s\u1ee9c kho\u1ebb kh\u00e1ch h\u00e0ng<\/p>\n<\/div>\n

1. \u0110i\u1ec3m s\u1ee9c kh\u1ecfe kh\u00e1ch h\u00e0ng<\/h2>\n

\u0110\u1ec3 \u0111\u1ea3m b\u1ea3o m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng kh\u00e1ch h\u00e0ng \u0111ang t\u0103ng l\u00ean, m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3 l\u00e0 s\u1eed d\u1ee5ng \u0111i\u1ec3m s\u1ee9c kh\u1ecfe c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 g\u1eafn ch\u00fang v\u1edbi nh\u1eefng ch\u1ec9 s\u1ed1 x\u00e1c \u0111\u1ecbnh m\u1ee9c \u0111\u1ed9 th\u00e0nh c\u00f4ng c\u1ee7a kh\u00e1ch h\u00e0ng v\u1edbi th\u01b0\u01a1ng hi\u1ec7u.<\/p>\n

Vi\u1ec7c th\u1ef1c hi\u1ec7n c\u00e1c cu\u1ed9c kh\u1ea3o s\u00e1t v\u1ec1 m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng hay theo d\u00f5i ph\u1ea3n \u1ee9ng c\u1ee7a kh\u00e1ch h\u00e0ng tr\u1ef1c tuy\u1ebfn m\u1ed9t c\u00e1ch chung chung c\u00f3 th\u1ec3 khi\u1ebfn c\u00f4ng vi\u1ec7c \u201c\u0111o l\u01b0\u1eddng\u201d nh\u1eefng kh\u00e1ch h\u00e0ng h\u1ea1nh ph\u00fac tr\u1edf n\u00ean nh\u00e0m ch\u00e1n. Trong khi \u0111\u00f3, s\u1ebd d\u1ec5 d\u00e0ng h\u01a1n nhi\u1ec1u \u0111\u1ec3 bi\u1ebft kh\u00e1ch h\u00e0ng c\u00f3 h\u00e0i l\u00f2ng hay kh\u00f4ng th\u00f4ng qua vi\u1ec7c kh\u00e1m ph\u00e1 c\u00e1ch h\u1ecd s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m m\u1ed9t c\u00e1ch c\u1ee5 th\u1ec3 v\u00e0 \u0111\u00e1nh gi\u00e1 xem li\u1ec7u k\u1ef3 v\u1ecdng c\u1ee7a h\u1ecd \u0111\u00e3 \u0111\u01b0\u1ee3c \u0111\u00e1p \u1ee9ng hay ch\u01b0a. \u0110\u00e2y ch\u00ednh l\u00e0 l\u00fac \u0111i\u1ec3m s\u1ee9c kh\u1ecfe xu\u1ea5t hi\u1ec7n.<\/p>\n

\u0110i\u1ec3m s\u1ee9c kh\u1ecfe kh\u00e1ch h\u00e0ng (customer health scores \u2013 CHS) l\u00e0 m\u1ed9t s\u1ed1 li\u1ec7u c\u1ea7n thi\u1ebft cho t\u1ea5t c\u1ea3 c\u00e1c doanh nghi\u1ec7p. Kh\u00f4ng c\u00f3 g\u00ec kh\u00f3 ch\u1ecbu h\u01a1n vi\u1ec7c kh\u00f4ng bi\u1ebft l\u00fd do t\u1ea1i sao kh\u00e1ch h\u00e0ng b\u1ecf \u0111i ho\u1eb7c li\u1ec7u h\u1ecd c\u00f3 ti\u1ebfp t\u1ee5c gia h\u1ea1n h\u1ee3p \u0111\u1ed3ng hay kh\u00f4ng? T\u00ednh n\u0103ng Ch\u1ea5m \u0111i\u1ec3m s\u1ee9c kh\u1ecfe kh\u00e1ch h\u00e0ng s\u1ebd cung c\u1ea5p nh\u1eefng th\u00f4ng tin chi ti\u1ebft \u0111\u00f3, v\u00ec v\u1eady, th\u01b0\u01a1ng hi\u1ec7u c\u00f3 th\u1ec3 \u0111o l\u01b0\u1eddng m\u1ee9c \u0111\u1ed9 h\u1ea1nh ph\u00fac c\u1ee7a kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch l\u00fd t\u00ednh h\u01a1n.<\/p>\n

C\u1ed1 g\u1eafng \u0111\u1ea3m b\u1ea3o kh\u00e1ch h\u00e0ng c\u00f3 \u0111i\u1ec3m s\u1ee9c kh\u1ecfe cao b\u1eb1ng c\u00e1ch x\u00e1c \u0111\u1ecbnh v\u00e0 gi\u1ea3i quy\u1ebft c\u00e1c \u0111i\u1ec3m \u0111au \u0111\u01b0\u1ee3c nh\u1eafm m\u1ee5c ti\u00eau c\u1ee7a h\u1ecd. Vi\u1ec7c l\u00e0m n\u00e0y kh\u00f4ng ch\u1ec9 gi\u00fap c\u1ea3i thi\u1ec7n m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng v\u00e0 t\u1ef7 l\u1ec7 gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng n\u00f3i chung m\u00e0 c\u00f2n t\u0103ng c\u01a1 h\u1ed9i ti\u1ebfp c\u1eadn kh\u00e1ch h\u00e0ng m\u1edbi th\u00f4ng qua s\u1ef1 gi\u1edbi thi\u1ec7u c\u1ee7a nh\u1eefng ng\u01b0\u1eddi \u1ee7ng h\u1ed9 th\u01b0\u01a1ng hi\u1ec7u.<\/p>\n

Tuy nhi\u00ean, \u0111\u1ec3 c\u00f3 \u0111\u01b0\u1ee3c t\u00ednh n\u0103ng Ch\u1ea5m \u0111i\u1ec3m s\u1ee9c kh\u1ecfe kh\u00e1ch h\u00e0ng \u0111\u00fang s\u1ebd c\u1ea7n c\u00f3 s\u1ef1 \u0111\u1ea7u t\u01b0 th\u1eddi gian v\u00e0 ngu\u1ed3n l\u1ef1c, v\u00ec nh\u01b0 \u0111\u00e3 n\u00f3i \u1edf tr\u00ean, kh\u00f4ng c\u00f3 ph\u01b0\u01a1ng ph\u00e1p n\u00e0o ph\u00f9 h\u1ee3p v\u1edbi t\u1ea5t c\u1ea3. Tuy nhi\u00ean, c\u00e1ch t\u00ednh \u0111i\u1ec3m s\u1ee9c kh\u1ecfe c\u1ee7a kh\u00e1ch h\u00e0ng s\u1ebd t\u00f9y thu\u1ed9c v\u00e0o m\u1ed9t s\u1ed1 ch\u1ec9 s\u1ed1 c\u00f3 li\u00ean quan nh\u1ea5t \u0111\u1ebfn doanh nghi\u1ec7p, ch\u1eb3ng h\u1ea1n nh\u01b0:<\/p>\n

    \n
  • S\u1ed1 l\u1ea7n ho\u00e0n th\u00e0nh m\u1ee5c ti\u00eau c\u1ee7a kh\u00e1ch h\u00e0ng;<\/li>\n
  • S\u1ed1 l\u01b0\u1ee3ng c\u00e1c t\u00ednh n\u0103ng \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng;<\/li>\n
  • M\u1ee9c \u0111\u1ed9 t\u0103ng tr\u01b0\u1edfng c\u1ee7a t\u00e0i kho\u1ea3n (kh\u00e1ch h\u00e0ng c\u00f3 n\u00e2ng c\u1ea5p theo th\u1eddi gian hay kh\u00f4ng);<\/li>\n
  • M\u1ee9c \u0111\u1ed9 gi\u1edbi thi\u1ec7u s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 (h\u1ecd c\u00f3 gi\u1edbi thi\u1ec7u b\u1ea1n v\u1edbi c\u00e1c b\u1ea1n b\u00e8 v\u00e0 ng\u01b0\u1eddi th\u00e2n c\u1ee7a m\u00ecnh hay kh\u00f4ng);<\/li>\n
  • Ph\u1ea3n h\u1ed3i t\u1ed5ng th\u1ec3 v\u1ec1 s\u1ea3n ph\u1ea9m;<\/li>\n<\/ul>\n

    M\u1ed7i \u0111i\u1ec3m s\u1ee9c kh\u1ecfe m\u00e0 th\u01b0\u01a1ng hi\u1ec7u thi\u1ebft l\u1eadp c\u00f3 th\u1ec3 cung c\u1ea5p nh\u1eefng th\u00f4ng tin h\u1eefu \u00edch, ch\u1eb3ng h\u1ea1n nh\u01b0 nguy c\u01a1 ng\u1eebng ho\u1ea1t \u0111\u1ed9ng, m\u1ee9c \u0111\u1ed9 s\u1eb5n s\u00e0ng n\u00e2ng c\u1ea5p c\u1ee7a kh\u00e1ch h\u00e0ng ho\u1eb7c m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng t\u1ea1i m\u1ed9t th\u1eddi \u0111i\u1ec3m nh\u1ea5t \u0111\u1ecbnh, v.v.<\/p>\n

    \"Theo<\/p>\n

    Theo d\u00f5i s\u1ed1 l\u1ea7n kh\u00e1ch h\u00e0ng ho\u00e0n th\u00e0nh m\u1ee5c ti\u00eau<\/p>\n<\/div>\n

    2. Theo d\u00f5i s\u1ed1 l\u1ea7n ho\u00e0n th\u00e0nh m\u1ee5c ti\u00eau c\u1ee7a kh\u00e1ch h\u00e0ng<\/h2>\n

    M\u1ed9t kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c \u0111\u00e1p \u1ee9ng nhu c\u1ea7u, \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft \u0111i\u1ec3m \u0111au l\u00e0 m\u1ed9t kh\u00e1ch h\u00e0ng h\u1ea1nh ph\u00fac. B\u1eb1ng c\u00e1ch s\u1eed d\u1ee5ng h\u1ec7 th\u1ed1ng \u0111i\u1ec3m s\u1ee9c kh\u1ecfe c\u1ee7a kh\u00e1ch h\u00e0ng, th\u01b0\u01a1ng hi\u1ec7u c\u00f3 th\u1ec3 x\u00e1c \u0111\u1ecbnh c\u00e1c ch\u1ec9 s\u1ed1 c\u1ea7n thi\u1ebft \u0111\u1ec3 theo d\u00f5i xem tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng v\u1edbi s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 c\u1ee7a m\u00ecnh \u0111\u00e3 \u0111\u00e1p \u1ee9ng k\u1ef3 v\u1ecdng c\u1ee7a h\u1ecd \u1edf m\u1ee9c n\u00e0o.<\/p>\n

    Nh\u1eefng m\u1ee5c ti\u00eau n\u00e0y s\u1ebd ph\u1ee5 thu\u1ed9c v\u00e0o lo\u1ea1i h\u00ecnh kinh doanh c\u1ee7a doanh nghi\u1ec7p:<\/p>\n

      \n
    • N\u1ebfu kinh doanh d\u1ecbch v\u1ee5 ph\u00e1t live stream, b\u1ea1n c\u00f3 th\u1ec3 mu\u1ed1n bi\u1ebft li\u1ec7u kh\u00e1ch h\u00e0ng c\u00f3 \u0111ang s\u1eed d\u1ee5ng \u1ee9ng d\u1ee5ng d\u00e0nh cho thi\u1ebft b\u1ecb di \u0111\u1ed9ng hay kh\u00f4ng.<\/li>\n
    • N\u1ebfu l\u00e0 m\u1ed9t ph\u1ea7n m\u1ec1m email, b\u1ea1n ch\u1eafc ch\u1eafn s\u1ebd mu\u1ed1n xem m\u1ed7i ng\u01b0\u1eddi d\u00f9ng \u0111\u00e3 t\u1ea1o bao nhi\u00eau chi\u1ebfn d\u1ecbch.<\/li>\n
    • N\u1ebfu b\u1ea1n l\u00e0 m\u1ed9t c\u00f4ng c\u1ee5 thanh to\u00e1n, b\u1ea1n s\u1ebd mu\u1ed1n t\u00ecm hi\u1ec3u xem li\u1ec7u kh\u00e1ch h\u00e0ng c\u00f3 \u0111ang t\u1ea1o h\u00f3a \u0111\u01a1n m\u1ed9t c\u00e1ch ch\u00ednh x\u00e1c v\u00e0 theo c\u00e1ch hi\u1ec7u qu\u1ea3 nh\u1ea5t hay kh\u00f4ng.<\/li>\n<\/ul>\n

      C\u00e0ng \u0111\u1ea1t \u0111\u01b0\u1ee3c nhi\u1ec1u m\u1ee5c ti\u00eau, h\u1ecd c\u00e0ng h\u1ea1nh ph\u00fac v\u1edbi c\u00f4ng ty c\u1ee7a b\u1ea1n. Do v\u1eady, b\u1ea1n s\u1ebd bi\u1ebft khi n\u00e0o h\u1ecd kh\u00f4ng h\u00e0i l\u00f2ng v\u00e0 s\u1ebd c\u00f3 th\u1ec3 ch\u1ee7 \u0111\u1ed9ng x\u1eed l\u00fd tr\u01b0\u1edbc \u0111\u00f3.<\/p>\n

      3. Theo d\u00f5i s\u1ed1 l\u01b0\u1ee3ng ticket \u1ee7ng h\u1ed9<\/h2>\n

      Khi s\u1eed d\u1ee5ng s\u1ed1 l\u01b0\u1ee3ng ticket h\u1ed7 tr\u1ee3 \u0111\u1ec3 \u0111o l\u01b0\u1eddng m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng, b\u1ea1n \u0111ang l\u1ef1a ch\u1ecdn theo d\u00f5i t\u1ea7n su\u1ea5t kh\u00e1ch h\u00e0ng kh\u00f4ng h\u00e0i l\u00f2ng c\u0169ng nh\u01b0 c\u00e1ch nh\u00f3m d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng \u0111ang ch\u0103m s\u00f3c h\u1ecd.<\/p>\n

      Xem x\u00e9t s\u1ed1 l\u01b0\u1ee3ng ticket m\u00e0 kh\u00e1ch h\u00e0ng \u0111ang c\u00f3 t\u1ea1i m\u1ed9t th\u1eddi \u0111i\u1ec3m nh\u1ea5t \u0111\u1ecbnh. N\u1ebfu h\u1ecd g\u1eedi m\u1ed9t l\u01b0\u1ee3ng phi\u1ebfu c\u1ea7n h\u1ed7 tr\u1ee3 l\u1edbn h\u01a1n, th\u00ec r\u00f5 r\u00e0ng kh\u00e1ch h\u00e0ng n\u00e0y kh\u00f4ng h\u00e0i l\u00f2ng. V\u00e0 c\u00e0ng c\u00f3 nhi\u1ec1u phi\u1ebfu h\u1ed7 tr\u1ee3 \u0111\u01b0\u1ee3c t\u1ea1o v\u00e0 ch\u01b0a \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft, m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng c\u00e0ng th\u1ea5p.<\/p>\n

      \"Kh\u1ea3o<\/p>\n

      Kh\u1ea3o s\u00e1t v\u1ec1 m\u1ee9c \u0111\u1ed9 trung th\u00e0nh NPS<\/p>\n<\/div>\n

      4. Th\u1ef1c hi\u1ec7n Kh\u1ea3o s\u00e1t v\u1ec1 ch\u1ec9 s\u1ed1 h\u00e0i l\u00f2ng kh\u00e1ch h\u00e0ng NPS<\/h2>\n

      M\u1ed9t trong nh\u1eefng ph\u01b0\u01a1ng ph\u00e1p \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng th\u01b0\u1eddng xuy\u00ean nh\u1ea5t \u0111\u1ec3 thu th\u1eadp ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 \u0111o l\u01b0\u1eddng m\u1ee9c \u0111\u1ed9 h\u1ea1nh ph\u00fac c\u1ee7a h\u1ecd l\u00e0 th\u1ef1c hi\u1ec7n kh\u1ea3o s\u00e1t v\u1ec1 ch\u1ec9 s\u1ed1 h\u00e0i l\u00f2ng NPS.<\/p>\n

      Kh\u1ea3o s\u00e1t NPS gi\u00fap b\u1ea1n d\u1ec5 d\u00e0ng \u0111\u00e1nh gi\u00e1 c\u1ea3m nh\u1eadn c\u1ee7a kh\u00e1ch h\u00e0ng v\u1ec1 c\u00f4ng ty ho\u1eb7c s\u1ea3n ph\u1ea9m. Do kh\u1ea3 n\u0103ng tri\u1ec3n khai nhanh ch\u00f3ng v\u00e0 d\u1ec5 d\u00e0ng, NPS \u0111\u01b0\u1ee3c nhi\u1ec1u ng\u01b0\u1eddi coi l\u00e0 ch\u1ec9 s\u1ed1 h\u00e0ng \u0111\u1ea7u \u0111\u1ec3 theo d\u00f5i m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a c\u00e1c th\u01b0\u1ee3ng \u0111\u1ebf khi c\u00f3 th\u1ec3 \u0111o l\u01b0\u1eddng kh\u1ea3 n\u0103ng h\u1ecd gi\u1edbi thi\u1ec7u s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a th\u01b0\u01a1ng hi\u1ec7u v\u1edbi ng\u01b0\u1eddi th\u00e2n v\u00e0 b\u1ea1n b\u00e8. Kh\u00f4ng nh\u1eefng th\u1ebf, vi\u1ec7c qu\u1ea3n l\u00fd t\u1ed1t ch\u1ec9 s\u1ed1 NPS c\u00f2n \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 l\u00e0 c\u00f4ng c\u1ee5 \u0111\u1eafc l\u1ef1c gi\u00fap doanh nghi\u1ec7p kh\u1eb3ng \u0111\u1ecbnh v\u1ecb th\u1ebf c\u1ea1nh tranh c\u0169ng nh\u01b0 gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng.<\/p>\n

      Tr\u00ean \u0111\u00e2y l\u00e0 4 ch\u1ec9 s\u1ed1 quan tr\u1ecdng th\u01b0\u1eddng \u0111\u01b0\u1ee3c nh\u1eafc \u0111\u1ebfn khi \u0111\u00e1nh gi\u00e1 m\u1ee9c \u0111\u1ed9 h\u1ea1nh ph\u00fac v\u00e0 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a doanh nghi\u1ec7p. \u1ede ph\u1ea7n 2 c\u1ee7a b\u00e0i vi\u1ebft n\u00e0y, ch\u00fang ta h\u00e3y c\u00f9ng ph\u00e2n t\u00edch 5 ch\u1ec9 s\u1ed1 c\u0169ng quan tr\u1ecdng kh\u00f4ng k\u00e9m nh\u00e9!<\/p>\n

      Theo\u00a0Philipp Wolf<\/em><\/p>\n

      B\u00e0i li\u00ean quan:<\/em><\/p>\n

        \n
      • C\u00e1ch Adidas tri \u00e2n kh\u00e1ch h\u00e0ng trong \u0111\u1ea1i d\u1ecbch Covid-19<\/em><\/li>\n
      • \u0110\u1ec3 cu\u1ed9c g\u1ecdi h\u1ed7 tr\u1ee3 c\u00f3 kh\u1ea3 n\u0103ng gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng<\/em><\/li>\n<\/ul>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

        Tr\u00ean th\u1ef1c t\u1ebf, c\u00f3 nhi\u1ec1u ch\u1ec9 s\u1ed1 v\u00e0 c\u00f4ng c\u1ee5 kh\u00e1c nhau \u0111\u1ec3 doanh nghi\u1ec7p l\u1ef1a ch\u1ecdn. Trong b\u00e0i vi\u1ebft n\u00e0y, ch\u00fang ta h\u00e3y c\u00f9ng ph\u00e2n t\u00edch m\u1ed9t s\u1ed1 ch\u1ec9 s\u1ed1 quan tr\u1ecdng v\u00e0 th\u01b0\u1eddng \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng nh\u1ea5t nh\u00e9!<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[219],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/52309"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=52309"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/52309\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=52309"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=52309"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=52309"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}