{"id":52313,"date":"2023-12-20T03:08:43","date_gmt":"2023-12-19T20:08:43","guid":{"rendered":"https:\/\/masterskills.org\/blog\/4-cach-de-vuot-xa-muc-co-ban-ve-dich-vu-khach-hang.html"},"modified":"2023-12-20T03:08:43","modified_gmt":"2023-12-19T20:08:43","slug":"4-cach-de-vuot-xa-muc-co-ban-ve-dich-vu-khach-hang","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/4-cach-de-vuot-xa-muc-co-ban-ve-dich-vu-khach-hang.html","title":{"rendered":"4 c\u00e1ch \u0111\u1ec3 v\u01b0\u1ee3t xa m\u1ee9c \u201cc\u01a1 b\u1ea3n\u201d v\u1ec1 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng"},"content":{"rendered":"<div id=\"test\">Trong d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng, s\u1eed d\u1ee5ng thu\u1eadt ng\u1eef \u201cc\u01a1 b\u1ea3n\u201d th\u01b0\u1eddng \u0111\u01b0\u1ee3c d\u00f9ng \u0111\u1ec3 m\u00f4 t\u1ea3 d\u1ecbch v\u1ee5 m\u00e0 th\u01b0\u01a1ng hi\u1ec7u cung c\u1ea5p cho c\u00e1c Th\u01b0\u1ee3ng \u0111\u1ebf v\u1edbi \u00fd ngh\u0129a h\u01a1i ti\u00eau c\u1ef1c. T\u1ea5t nhi\u00ean, ch\u00fang ta kh\u00f4ng ph\u1ee7 nh\u1eadn vi\u1ec7c c\u00f3 th\u1ec3 bao qu\u00e1t ho\u00e0n to\u00e0n \u201cnh\u1eefng \u0111i\u1ec1u c\u01a1 b\u1ea3n\u201d l\u00e0 kh\u00f4ng quan tr\u1ecdng.<\/p>\n<p>Tr\u00ean th\u1ef1c t\u1ebf, nh\u1eefng \u0111i\u1ec1u c\u01a1 b\u1ea3n ch\u00ednh l\u00e0 \u0111i\u1ec3m kh\u1edfi \u0111\u1ea7u tuy\u1ec7t \u0111\u1ed1i cho d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng. Nh\u01b0ng, n\u1ebfu c\u00f3 th\u1ec3 v\u01b0\u1ee3t ra ngo\u00e0i nh\u1eefng y\u1ebfu t\u1ed1 c\u1ea7n thi\u1ebft \u0111\u00f3 s\u1ebd gi\u00fap doanh nghi\u1ec7p t\u1ea1o l\u1ee3i th\u1ebf c\u1ea1nh tranh quan tr\u1ecdng. \u0110\u1eb7c bi\u1ec7t l\u00e0 trong m\u1ed9t th\u1ebf gi\u1edbi h\u00e0ng h\u00f3a v\u00e0 d\u1ecbch v\u1ee5 \u0111a d\u1ea1ng, c\u1ea1nh tranh kh\u1ed1c li\u1ec7t nh\u01b0 hi\u1ec7n nay, vi\u1ec7c c\u00f3 th\u1ec3 n\u1ed5i b\u1eadt trong \u0111\u00e1m \u0111\u00f4ng \u2013 \u0111\u1eb7c bi\u1ec7t l\u00e0 khi n\u00f3i \u0111\u1ebfn d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng \u2013 s\u1ebd t\u1ea1o ra nh\u1eefng t\u00e1c \u0111\u1ed9ng l\u1edbn, g\u00f3p ph\u1ea7n t\u0103ng hi\u1ec7u qu\u1ea3 v\u1ec1 nh\u1eadn di\u1ec7n th\u01b0\u01a1ng hi\u1ec7u c\u0169ng nh\u01b0 doanh thu cho doanh nghi\u1ec7p. V\u1eady l\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 th\u01b0\u01a1ng hi\u1ec7u c\u00f3 th\u1ec3 l\u00e0m \u0111\u01b0\u1ee3c \u0111i\u1ec1u n\u00e0y?<\/p>\n<div id=\"attachment_20003\" style=\"width: 780px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-20003\" src=\"https:\/\/masterskills.org\/blog\/wp-content\/uploads\/\/12\/lua-chon-kenh-ho-tro-phu-hop.png\" alt=\"L\u1ef1a ch\u1ecdn k\u00eanh ph\u00f9 h\u1ee3p \u0111\u1ec3 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng\" width=\"770\" height=\"404\" title=\"lua-chon-kenh-ho-tro-phu-hop\"><\/p>\n<p class=\"wp-caption-text\">L\u1ef1a ch\u1ecdn k\u00eanh ph\u00f9 h\u1ee3p \u0111\u1ec3 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng<\/p>\n<\/div>\n<h2 id=\"1-lua-chon-kenh-ho-tro-phu-hop\">L\u1ef1a ch\u1ecdn k\u00eanh h\u1ed7 tr\u1ee3 ph\u00f9 h\u1ee3p<\/h2>\n<p>Hotline ti\u1ebfp t\u1ee5c l\u00e0 m\u1ed9t l\u1ef1a ch\u1ecdn ph\u1ed5 bi\u1ebfn c\u1ee7a r\u1ea5t nhi\u1ec1u kh\u00e1ch h\u00e0ng. \u0110\u00e2y ch\u00ednh l\u00e0 l\u00fd do khi\u1ebfn n\u00f3 tr\u1edf th\u00e0nh m\u1ed9t k\u00eanh quan tr\u1ecdng trong qu\u00e1 tr\u00ecnh h\u1ed7 tr\u1ee3, nh\u01b0ng c\u0169ng v\u00ec v\u1eady, h\u00ecnh th\u1ee9c n\u00e0y r\u1ea5t d\u1ec5 r\u01a1i v\u00e0o \u201ct\u00ecnh tr\u1ea1ng c\u01a1 b\u1ea3n\u201d ho\u1eb7c nh\u00e0m ch\u00e1n. T\u01b0\u01a1ng t\u1ef1 nh\u01b0 \u0111i\u1ec7n tho\u1ea1i, livechat \u2013 m\u1ed9t d\u1ecbch v\u1ee5 cung c\u1ea5p h\u1ed7 tr\u1ee3 1-1 kh\u00e1c c\u0169ng c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng r\u01a1i v\u00e0o nh\u00f3m n\u00e0y. \u0110i\u1ec1u khi\u1ebfn n\u00f3 tr\u1edf n\u00ean c\u01a1 b\u1ea3n ch\u00ednh l\u00e0 vi\u1ec7c h\u00ecnh th\u1ee9c nh\u1eafn tin \u0111ang tr\u1edf n\u00ean ph\u1ed5 bi\u1ebfn h\u01a1n, do v\u1eady n\u1ebfu kh\u00f4ng c\u1ea3nh gi\u00e1c c\u00f3 th\u1ec3 nhanh ch\u00f3ng r\u01a1i v\u00e0o b\u1eaby c\u01a1 b\u1ea3n.<\/p>\n<p>Forrester \u0111\u00e3 n\u00e2ng cao t\u1ea7m quan tr\u1ecdng c\u1ee7a vi\u1ec7c cung c\u1ea5p d\u1ecbch v\u1ee5 t\u1ef1 ph\u1ee5c v\u1ee5 trong nhi\u1ec1u n\u0103m qua. Theo \u0111\u00f3, trang c\u01a1 s\u1edf ki\u1ebfn \u200b\u200bth\u1ee9c th\u01b0\u1eddng xuy\u00ean \u0111\u01b0\u1ee3c c\u1eadp nh\u1eadt. C\u00e1c c\u1ed9ng \u0111\u1ed3ng tr\u1ef1c tuy\u1ebfn th\u00fa v\u1ecb \u0111\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng c\u0169ng \u0111\u01b0\u1ee3c x\u00e2y d\u1ef1ng. Ch\u01b0a h\u1ebft, th\u01b0\u01a1ng hi\u1ec7u ho\u00e0n to\u00e0n c\u00f3 th\u1ec3 h\u01b0\u1edfng l\u1ee3i t\u1eeb k\u00eanh n\u00e0y khi l\u1eafng nghe, thu th\u1eadp th\u00f4ng tin h\u1eefu \u00edch \u0111\u1ec3 ph\u00e1t tri\u1ec3n s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 m\u1edbi; \u0111\u1ec3 ch\u1ee9ng minh hi\u1ec7u qu\u1ea3 c\u1ee7a c\u00e1c gi\u1ea3i ph\u00e1p ho\u1eb7c t\u1ea1o ph\u1ea3n h\u1ed3i v\u00e0 \u0111\u00e0o t\u1ea1o chatbot. N\u00f3i v\u1ec1 chatbots, khi \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n \u0111\u00fang c\u00e1ch, ch\u00fang c\u0169ng c\u00f3 th\u1ec3 gi\u00fap th\u01b0\u01a1ng hi\u1ec7u t\u1ea1o tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng \u1ea5n t\u01b0\u1ee3ng.<\/p>\n<p>V\u01b0\u1ee3t ra ngo\u00e0i \u0111\u1ecbnh ngh\u0129a c\u01a1 b\u1ea3n c\u0169ng c\u00f3 ngh\u0129a l\u00e0 d\u1ecbch v\u1ee5 c\u1ea7n \u0111\u01b0\u1ee3c t\u1ed1i \u01b0u cho thi\u1ebft b\u1ecb di \u0111\u1ed9ng. \u0110i\u1ec1u \u0111\u00f3 kh\u00f4ng c\u00f3 ngh\u0129a c\u1ea7n ph\u1ea3i c\u00f3 m\u1ed9t \u1ee9ng d\u1ee5ng ri\u00eang nh\u01b0ng c\u1ea7n l\u01b0u \u00fd vi\u1ec7c kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 k\u1ebft n\u1ed1i v\u1edbi b\u1ed9 ph\u1eadn d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng t\u1eeb thi\u1ebft b\u1ecb di \u0111\u1ed9ng m\u00e0 kh\u00f4ng ph\u1ea3i hy sinh tr\u1ea3i nghi\u1ec7m c\u1ee7a m\u00ecnh.<\/p>\n<p>\u0110\u1ed3ng th\u1eddi, l\u1ef1a ch\u1ecdn k\u00eanh ph\u00f9 h\u1ee3p c\u0169ng kh\u00f4ng c\u00f3 ngh\u0129a doanh nghi\u1ec7p c\u1ea7n ph\u1ea3i hi\u1ec7n di\u1ec7n tr\u00ean kh\u1eafp c\u00e1c k\u00eanh. Cung c\u1ea5p cho kh\u00e1ch h\u00e0ng qu\u00e1 nhi\u1ec1u tuy\u1ebfn \u0111\u01b0\u1eddng c\u00f3 th\u1ec3 khi\u1ebfn h\u1ecd b\u1ecb r\u1ed1i v\u00e0 kh\u00f4ng mang l\u1ea1i hi\u1ec7u qu\u1ea3 th\u1ef1c s\u1ef1. Thay v\u00e0o \u0111\u00f3, c\u1ea7n x\u00e1c \u0111\u1ecbnh v\u00e0 lo\u1ea1i b\u1ecf c\u00e1c k\u00eanh c\u00f3 kh\u1ed1i l\u01b0\u1ee3ng th\u1ea5p ho\u1eb7c t\u1ed1n k\u00e9m \u0111\u1ec3 duy tr\u00ec (v\u00ed d\u1ee5: do c\u00f4ng ngh\u1ec7 ho\u1eb7c y\u00eau c\u1ea7u k\u1ef9 n\u0103ng \u0111\u1eb7c bi\u1ec7t c\u1ee7a nh\u00e2n vi\u00ean). Kh\u00f4ng nh\u1eefng th\u1ebf, tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng l\u00e0 quan tr\u1ecdng nh\u1ea5t, v\u00ec v\u1eady, c\u0169ng \u0111\u1eebng qu\u00ean vi\u1ec7c h\u1ecfi \u00fd ki\u1ebfn \u200b\u200bc\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ec3 c\u00f3 th\u1ec3 \u0111\u00e1p \u1ee9ng m\u1ed9t c\u00e1ch th\u00f4ng minh s\u1edf th\u00edch v\u1ed1n lu\u00f4n thay \u0111\u1ed5i c\u1ee7a h\u1ecd.<\/p>\n<div id=\"attachment_20004\" style=\"width: 780px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-20004\" src=\"https:\/\/masterskills.org\/blog\/wp-content\/uploads\/\/12\/ho-tro-tai-nhieu-diem-cham-hanh-trinh-khach-hang-e1627639323842.png\" alt=\"H\u1ed7 tr\u1ee3 t\u1ea1i nhi\u1ec1u \u0111i\u1ec3m ch\u1ea1m trong h\u00e0nh tr\u00ecnh kh\u00e1ch h\u00e0ng\" width=\"770\" height=\"433\" title=\"ho-tro-tai-nhieu-diem-cham-hanh-trinh-khach-hang-e1627639323842\"><\/p>\n<p class=\"wp-caption-text\">H\u1ed7 tr\u1ee3 t\u1ea1i nhi\u1ec1u \u0111i\u1ec3m ch\u1ea1m trong h\u00e0nh tr\u00ecnh kh\u00e1ch h\u00e0ng<\/p>\n<\/div>\n<h2 id=\"2-ho-tro-tai-nhieu-diem-cham-trong-hanh-trinh-khach-hang\">H\u1ed7 tr\u1ee3 t\u1ea1i nhi\u1ec1u \u0111i\u1ec3m ch\u1ea1m trong h\u00e0nh tr\u00ecnh kh\u00e1ch h\u00e0ng<\/h2>\n<p>Nhi\u1ec1u doanh nghi\u1ec7p cho r\u1eb1ng, s\u1edf h\u1eefu nhi\u1ec1u k\u00eanh h\u1ed7 tr\u1ee3 m\u00e0 kh\u00e1ch h\u00e0ng y\u00eau th\u00edch, nh\u01b0 v\u1eady l\u00e0 \u0111\u1ee7. Kh\u00f4ng nh\u1eefng th\u1ebf, h\u1ecd c\u00f2n t\u1ef1 tin \u1edf kh\u1ea3 n\u0103ng c\u00f3 th\u1ec3 r\u1ed9ng m\u1edf kh\u1ed1i l\u01b0\u1ee3ng h\u1ed7 tr\u1ee3 \u2013 theo nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng. Tuy nhi\u00ean, li\u1ec7u ch\u00fang ta \u0111\u00e3 hi\u1ec7n di\u1ec7n \u1edf \u0111\u00fang n\u01a1i kh\u00e1ch h\u00e0ng c\u1ea7n?<\/p>\n<p>Nhu c\u1ea7u h\u1ed7 tr\u1ee3 c\u1ee7a kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 \u0111\u1ebfn b\u1ea5t c\u1ee9 l\u00fac n\u00e0o, t\u1ea1i v\u1ecb tr\u00ed n\u00e0o trong h\u00e0nh tr\u00ecnh c\u1ee7a h\u1ecd. N\u00f3 c\u00f3 th\u1ec3 l\u00e0 tr\u01b0\u1edbc khi ho\u00e0n th\u00e0nh giao d\u1ecbch hay trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5. V\u1edbi nhi\u1ec1u h\u00e0nh tr\u00ecnh di\u1ec5n ra tr\u00ean Internet, m\u1ed9t l\u1ea7n nh\u1ea5n ho\u1eb7c nh\u1ea5p \u0111\u1ec3 truy c\u1eadp trang d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 l\u00e0m gi\u00e1n \u0111o\u1ea1n tr\u1ea3i nghi\u1ec7m, khi\u1ebfn kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng kh\u00f4ng ti\u1ebfp t\u1ee5c ho\u00e0n t\u1ea5t gi\u1ecf h\u00e0ng ho\u1eb7c c\u00e2u h\u1ecfi c\u1ee7a h\u1ecd kh\u00f4ng \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 k\u1ecbp th\u1eddi. Ch\u01b0a h\u1ebft, vi\u1ec7c doanh nghi\u1ec7p gi\u1edbi h\u1ea1n d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng \u1edf m\u1ed9t \u201c\u0111\u1ecba \u0111i\u1ec3m\u201d s\u1ebd t\u1ea1o cho kh\u00e1ch h\u00e0ng nhi\u1ec1u kh\u00f3 kh\u0103n.<\/p>\n<p>Do v\u1eady, c\u00e1c k\u00eanh \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 \u2013 nh\u1eafn tin, chatbot, trang FAQs \u0111\u1ec3 kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 t\u1ef1 tra c\u1ee9u th\u00f4ng tin, v.v. c\u1ea7n ph\u1ea3i \u0111\u01b0\u1ee3c chu\u1ea9n b\u1ecb chu \u0111\u00e1o. Ch\u1ec9 khi \u0111\u00f3 s\u1ef1 gi\u00fap \u0111\u1ee1 m\u1edbi \u0111\u00fang l\u00fac v\u00e0 \u0111\u00fang th\u1eddi \u0111i\u1ec3m kh\u00e1ch h\u00e0ng c\u1ea7n.<\/p>\n<div id=\"attachment_20002\" style=\"width: 780px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-20002\" src=\"https:\/\/masterskills.org\/blog\/wp-content\/uploads\/\/12\/toi-uu-quy-trinh-noi-bo.jpg\" alt=\"T\u1ed1i \u01b0u quy tr\u00ecnh n\u1ed9i b\u1ed9 \u0111\u1ec3 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng t\u1ed1t nh\u1ea5t\" width=\"770\" height=\"400\" title=\"toi-uu-quy-trinh-noi-bo\"><\/p>\n<p class=\"wp-caption-text\">T\u1ed1i \u01b0u quy tr\u00ecnh n\u1ed9i b\u1ed9 \u0111\u1ec3 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng t\u1ed1t nh\u1ea5t<\/p>\n<\/div>\n<h2 id=\"3-toi-uu-quy-trinh-noi-bo\">T\u1ed1i \u01b0u quy tr\u00ecnh n\u1ed9i b\u1ed9<\/h2>\n<p>Ng\u01b0\u1eddi ta s\u1ebd ngh\u0129 r\u1eb1ng vi\u1ec7c cung c\u1ea5p c\u00e1c k\u00eanh th\u00edch h\u1ee3p \u0111\u1ec3 k\u1ebft n\u1ed1i v\u1edbi d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng \u1edf nh\u1eefng n\u01a1i trong su\u1ed1t h\u00e0nh tr\u00ecnh c\u1ee7a kh\u00e1ch h\u00e0ng l\u00e0 ho\u00e0n h\u1ea3o. Tuy nhi\u00ean, \u0111i\u1ec1u n\u00e0y m\u1edbi d\u1eebng l\u1ea1i \u1edf vi\u1ec7c c\u00f3 t\u1ea5t c\u1ea3 c\u00e1c y\u1ebfu t\u1ed1 t\u1ea1o n\u00ean d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng t\u1ed1t, nh\u01b0ng v\u1eabn thi\u1ebfu m\u1ed9t th\u00e0nh ph\u1ea7n quan tr\u1ecdng \u0111\u1ec3 kh\u00e1ch h\u00e0ng nh\u1edb t\u1edbi m\u1ed9t d\u1ecbch v\u1ee5 tuy\u1ec7t v\u1eddi c\u1ee7a th\u01b0\u01a1ng hi\u1ec7u.<\/p>\n<p>\u0110\u00f3 l\u00e0 b\u1edfi v\u00ec c\u00e1c c\u00e2u h\u1ecfi v\u00e0 nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 xu\u1ea5t hi\u1ec7n d\u01b0\u1edbi nhi\u1ec1u d\u1ea1ng kh\u00e1c nhau. Trong khi m\u1ed9t s\u1ed1 c\u00f3 th\u1ec3 c\u00f3 c\u00e2u tr\u1ea3 l\u1eddi d\u1ec5, thu\u1ed9c l\u00f2ng, nh\u1eefng c\u00e2u h\u1ecfi kh\u00e1c c\u00f3 th\u1ec3 kh\u00f4ng. M\u1ed9t s\u1ed1 v\u1ea5n \u0111\u1ec1 c\u00f3 th\u1ec3 c\u1ea7n y\u00eau c\u1ea7u h\u1ed7 tr\u1ee3 t\u1eeb m\u1ed9t c\u00e1 nh\u00e2n ho\u1eb7c nh\u00f3m kh\u00e1c b\u00ean ngo\u00e0i b\u1ed9 ph\u1eadn d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng \u2013 nh\u1eefng ng\u01b0\u1eddi c\u00f3 ki\u1ebfn \u200b\u200bth\u1ee9c ho\u1eb7c k\u1ef9 n\u0103ng chuy\u00ean s\u00e2u h\u01a1n.<\/p>\n<p>H\u1ea7u h\u1ebft c\u00e1c doanh nghi\u1ec7p \u0111\u1ec1u c\u00f3 th\u1ec3 nh\u1eadn ra \u0111i\u1ec1u n\u00e0y, nh\u01b0ng h\u1ecd gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 theo nh\u1eefng c\u00e1ch ph\u1ee9c t\u1ea1p h\u01a1n khi s\u1eed d\u1ee5ng c\u00e1c ph\u01b0\u01a1ng ti\u1ec7n th\u1ee7 c\u00f4ng: theo d\u00f5i ch\u00fang trong b\u1ea3ng t\u00ednh v\u00e0 giao ti\u1ebfp qua email. \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 l\u00e0m ch\u1eadm vi\u1ec7c h\u1ed7 tr\u1ee3, t\u1eeb \u0111\u00f3 t\u00e1c \u0111\u1ed9ng ti\u00eau c\u1ef1c \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n<p>T\u1ea1o tr\u1ea3i nghi\u1ec7m v\u01b0\u1ee3t xa m\u1ee9c c\u01a1 b\u1ea3n, b\u00ecnh th\u01b0\u1eddng c\u00f3 ngh\u0129a l\u00e0 cung c\u1ea5p t\u1ed1c \u0111\u1ed9 x\u1eed l\u00fd nhanh h\u01a1n. C\u00e1c v\u1ea5n \u0111\u1ec1 y\u00eau c\u1ea7u c\u00f3 s\u1ef1 h\u1ed7 tr\u1ee3 b\u00ean ngo\u00e0i b\u1ed9 ph\u1eadn d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u1ea7n \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft nhanh ch\u00f3ng khi \u0111\u01b0\u1ee3c k\u1ebft n\u1ed1i v\u1edbi c\u00e1c chuy\u00ean gia \u1edf ph\u00f2ng ban kh\u00e1c.<\/p>\n<p>C\u00e1c quy tr\u00ecnh t\u1ef1 ph\u1ee5c v\u1ee5 c\u00f3 th\u1ec3 k\u1ebft n\u1ed1i kh\u00e1ch h\u00e0ng tr\u1ef1c ti\u1ebfp v\u1edbi c\u00e1c nh\u00f3m kh\u00e1c n\u00e0y \u0111\u1ec3 th\u1ef1c hi\u1ec7n c\u00e1c h\u00e0nh \u0111\u1ed9ng nh\u01b0 \u0111\u0103ng k\u00fd s\u1ea3n ph\u1ea9m, y\u00eau c\u1ea7u c\u00e1c b\u1ed9 ph\u1eadn thay th\u1ebf ho\u1eb7c l\u00ean l\u1ecbch m\u1ed9t cu\u1ed9c h\u1eb9n d\u1ecbch v\u1ee5. Trong qu\u00e1 tr\u00ecnh t\u01b0\u01a1ng t\u00e1c tr\u1ef1c ti\u1ebfp, c\u00e1c nh\u00e2n vi\u00ean b\u1ed9 ph\u1eadn d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 \u201cgiao nhi\u1ec7m v\u1ee5\u201d cho c\u00e1c b\u1ed9 ph\u1eadn kh\u00e1c c\u1ee7a t\u1ed5 ch\u1ee9c b\u1eb1ng c\u00e1ch s\u1eed d\u1ee5ng k\u00eanh t\u01b0\u01a1ng t\u00e1c h\u1ee3p l\u00fd \u0111\u1ec3 ho\u00e0n th\u00e0nh y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n<div id=\"attachment_20001\" style=\"width: 780px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-20001\" src=\"https:\/\/masterskills.org\/blog\/wp-content\/uploads\/\/12\/thong-bao-chu-dong-e1627639406830.jpeg\" alt=\"Ch\u1ee7 \u0111\u1ed9ng c\u1eadp nh\u1eadt t\u00ecnh h\u00ecnh v\u1edbi kh\u00e1ch h\u00e0ng\" width=\"770\" height=\"433\" title=\"thong-bao-chu-dong-e1627639406830\"><\/p>\n<p class=\"wp-caption-text\">Ch\u1ee7 \u0111\u1ed9ng c\u1eadp nh\u1eadt t\u00ecnh h\u00ecnh v\u1edbi kh\u00e1ch h\u00e0ng<\/p>\n<\/div>\n<h2 id=\"4-chu-dong-thong-bao-khi-co-tinh-huong-phat-sinh\">Ch\u1ee7 \u0111\u1ed9ng th\u00f4ng b\u00e1o khi c\u00f3 t\u00ecnh hu\u1ed1ng ph\u00e1t sinh<\/h2>\n<p>Thu\u1eadt ng\u1eef \u201cd\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng\u201d mang \u0111\u1ebfn c\u00e1c t\u00f9y ch\u1ecdn ph\u1ea3n h\u1ed3i ph\u1ee5 thu\u1ed9c v\u00e0o t\u00ednh linh ho\u1ea1t v\u1ec1 ph\u1ea3n \u1ee9ng c\u1ee7a t\u1ed5 ch\u1ee9c: s\u1eb5n s\u00e0ng tr\u1ee3 gi\u00fap khi \u0111\u01b0\u1ee3c y\u00eau c\u1ea7u.<\/p>\n<p>Th\u1ebf gi\u1edbi ng\u00e0y nay l\u00e0 k\u1ef9 thu\u1eadt s\u1ed1 v\u00e0 k\u1ebft n\u1ed1i. \u0110i\u1ec1u n\u00e0y c\u00f3 ngh\u0129a l\u00e0 nhi\u1ec1u s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5 c\u00f3 \u201ct\u00ecnh tr\u1ea1ng s\u1ee9c kh\u1ecfe:\u201d kh\u1ea3 d\u1ee5ng\/ tr\u1ef1c tuy\u1ebfn, ch\u1eadm ho\u1eb7c kh\u00f4ng kh\u1ea3 d\u1ee5ng\/ ngo\u1ea1i tuy\u1ebfn. C\u00e1c d\u1ecbch v\u1ee5 truy\u1ec1n ph\u00e1t \u0111a ph\u01b0\u01a1ng ti\u1ec7n v\u00e0 h\u1ec7 th\u1ed1ng \u0111\u1eb7t ch\u1ed7 c\u1ee7a h\u00e3ng h\u00e0ng kh\u00f4ng ch\u1ec9 l\u00e0 m\u1ed9t v\u00e0i v\u00ed d\u1ee5 v\u1ec1 c\u00e1c d\u1ecbch v\u1ee5 k\u1ef9 thu\u1eadt s\u1ed1 m\u00e0 kh\u00e1ch h\u00e0ng \u0111ang ph\u1ea3i ph\u1ee5 thu\u1ed9c. Do v\u1eady, khi c\u00e1c h\u1ec7 th\u1ed1ng n\u00e0y g\u1eb7p s\u1ef1 c\u1ed1, h\u1ecd s\u1ebd li\u00ean h\u1ec7 v\u1edbi b\u1ed9 ph\u1eadn d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng \u2013 th\u01b0\u1eddng \u0111\u1ec3 \u0111\u01b0\u1ee3c agent th\u00f4ng b\u00e1o: \u201cv\u00e2ng, ch\u00fang t\u00f4i ghi nh\u1eadn t\u00ecnh tr\u1ea1ng n\u00e0y.\u201d C\u00e1c agent ch\u1ec9 c\u00f3 th\u1ec3 nh\u1eadn th\u1ee9c \u0111\u01b0\u1ee3c v\u1ea5n \u0111\u1ec1 khi kh\u1ed1i l\u01b0\u1ee3ng li\u00ean l\u1ea1c t\u0103ng \u0111\u1ed9t bi\u1ebfn. Tuy nhi\u00ean, c\u00e1c nh\u00f3m k\u1ef9 thu\u1eadt ch\u1ecbu tr\u00e1ch nhi\u1ec7m duy tr\u00ec d\u1ecbch v\u1ee5 ho\u00e0n to\u00e0n c\u00f3 th\u1ec3 \u201cth\u1ea5y\u201d khi v\u1ea5n \u0111\u1ec1 s\u1eafp x\u1ea3y ra.<\/p>\n<p>Thay v\u00ec \u0111\u1ec3 b\u1ed9 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng ng\u1eadp trong c\u00e1c y\u00eau c\u1ea7u \u2013 vi\u1ec7c gi\u1ea3m m\u1ee9c \u0111\u1ed9 y\u00eau c\u1ea7u d\u1ecbch v\u1ee5 ho\u00e0n to\u00e0n c\u00f3 th\u1ec3 l\u00e0m \u0111\u01b0\u1ee3c n\u1ebfu c\u00f3 quy tr\u00ecnh l\u00e0m vi\u1ec7c ch\u1ee7 \u0111\u1ed9ng h\u01a1n. Khi x\u1ea3y ra s\u1ef1 c\u1ed1, \u0111\u1ed9i k\u1ef9 thu\u1eadt c\u00f3 th\u1ec3 th\u00f4ng b\u00e1o ngay cho b\u1ed9 ph\u1eadn d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng. \u0110\u1ed3ng th\u1eddi, khi nh\u00f3m kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng b\u1ecb \u1ea3nh h\u01b0\u1edfng \u0111\u01b0\u1ee3c x\u00e1c \u0111\u1ecbnh, th\u01b0\u01a1ng hi\u1ec7u ho\u00e0n to\u00e0n c\u00f3 th\u1ec3 g\u1eedi c\u00e1c th\u00f4ng b\u00e1o ch\u1ee7 \u0111\u1ed9ng (email, SMS, v.v.) \u0111\u1ec3 c\u1ea3nh b\u00e1o kh\u00e1ch h\u00e0ng, th\u00f4ng b\u00e1o cho h\u1ecd v\u1ea5n \u0111\u1ec1 \u0111ang \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft v\u00e0 th\u1eddi \u0111i\u1ec3m d\u1ef1 ki\u1ebfn \u200b\u200bs\u1ebd c\u00f3 gi\u1ea3i ph\u00e1p. M\u1eb7c d\u00f9 s\u1ef1 c\u1ed1 m\u1ea5t \u0111i\u1ec7n c\u00f3 th\u1ec3 g\u00e2y kh\u00f3 ch\u1ecbu nh\u01b0ng kh\u00e1ch h\u00e0ng s\u1ebd kh\u00f4ng g\u1eb7p b\u1ea5t ti\u1ec7n th\u00eam khi c\u1ea7n li\u00ean h\u1ec7 v\u1edbi b\u1ed9 ph\u1eadn d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng.<\/p>\n<p>\u0110\u1ed1i v\u1edbi m\u1ed9t s\u1ed1 ng\u01b0\u1eddi, \u201cc\u01a1 b\u1ea3n\u201d c\u00f3 th\u1ec3 d\u00e0nh \u0111\u1ec3 m\u00f4 t\u1ea3 m\u1ee9c t\u1ed1i thi\u1ec3u. \u0110\u1ed1i v\u1edbi nh\u1eefng ng\u01b0\u1eddi kh\u00e1c, n\u00f3 c\u00f3 th\u1ec3 b\u1ecb coi l\u00e0 m\u1ed9t s\u1ef1 x\u00fac ph\u1ea1m. D\u00f9 l\u00e0 \u0111\u1ecbnh ngh\u0129a theo c\u00e1ch n\u00e0o, c\u00e1c th\u01b0\u01a1ng hi\u1ec7u ng\u00e0y nay c\u00f3 th\u1ec3 s\u00e1ng t\u1ea1o h\u01a1n thay v\u00ec ch\u1ec9 mang \u0111\u1ebfn cho kh\u00e1ch h\u00e0ng nh\u1eefng d\u1ecbch v\u1ee5 h\u1ebft s\u1ee9c c\u01a1 b\u1ea3n.<\/p>\n<p>B\u1eaft \u0111\u1ea7u b\u1eb1ng c\u00e1ch lo\u1ea1i b\u1ecf c\u00e1c r\u00e0o c\u1ea3n \u0111\u1ed1i v\u1edbi s\u1ef1 t\u01b0\u01a1ng t\u00e1c c\u1ee7a h\u1ecd. H\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng t\u1ea1i c\u00e1c k\u00eanh m\u00e0 h\u1ecd l\u1ef1a ch\u1ecdn v\u00e0 cung c\u1ea5p h\u1ed7 tr\u1ee3 ch\u1ee7 \u0111\u1ed9ng trong su\u1ed1t h\u00e0nh tr\u00ecnh c\u1ee7a h\u1ecd. S\u1eed d\u1ee5ng t\u1ef1 \u0111\u1ed9ng h\u00f3a v\u00e0 quy tr\u00ecnh l\u00e0m vi\u1ec7c \u0111\u1ec3 c\u00e1c ho\u1ea1t \u0111\u1ed9ng c\u1ee7a kh\u00e1ch h\u00e0ng tr\u01a1n tru h\u01a1n c\u0169ng nh\u01b0 t\u0103ng t\u1ed1c \u0111\u1ed9 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch h\u00e0ng. V\u00e0 cu\u1ed1i c\u00f9ng, x\u00e1c \u0111\u1ecbnh c\u00e1c t\u00ecnh hu\u1ed1ng v\u00e0 x\u00e2y d\u1ef1ng c\u00e1c quy tr\u00ecnh \u0111\u1ec3 ph\u1ee5c v\u1ee5 d\u1ecbch v\u1ee5 ch\u1ee7 \u0111\u1ed9ng. L\u00e0m nh\u01b0 v\u1eady th\u01b0\u01a1ng hi\u1ec7u m\u1edbi c\u00f3 th\u1ec3 ghi d\u1ea5u \u1ea5n trong m\u1eaft kh\u00e1ch h\u00e0ng b\u1edfi d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng th\u1ef1c s\u1ef1 \u0111\u00e1ng nh\u1edb!<\/p>\n<p style=\"text-align: right\"><em>Theo\u00a0Paul Selby<\/em><\/p>\n<p><em>B\u00e0i li\u00ean quan:<\/em><\/p>\n<ul>\n<li><em>S\u1eed d\u1ee5ng \u201ct\u00edn hi\u1ec7u\u201d ng\u01b0\u1eddi d\u00f9ng \u0111\u1ec3 \u0111\u1ed9t ph\u00e1 trong cung c\u1ea5p d\u1ecbch v\u1ee5<\/em><\/li>\n<li><em>L\u1eddi ch\u1ee9ng th\u1ef1c c\u1ee7a kh\u00e1ch h\u00e0ng \u2013 v\u0169 kh\u00ed t\u1ed1i quan tr\u1ecdng v\u1edbi doanh nghi\u1ec7p<\/em><\/li>\n<\/ul>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Tr\u00ean th\u1ef1c t\u1ebf, nh\u1eefng \u0111i\u1ec1u c\u01a1 b\u1ea3n ch\u00ednh l\u00e0 \u0111i\u1ec3m kh\u1edfi \u0111\u1ea7u tuy\u1ec7t \u0111\u1ed1i cho d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng. Nh\u01b0ng, n\u1ebfu c\u00f3 th\u1ec3 v\u01b0\u1ee3t ra ngo\u00e0i nh\u1eefng y\u1ebfu t\u1ed1 c\u1ea7n thi\u1ebft \u0111\u00f3 s\u1ebd gi\u00fap doanh nghi\u1ec7p t\u1ea1o l\u1ee3i th\u1ebf c\u1ea1nh tranh quan tr\u1ecdng. \u0110\u1eb7c bi\u1ec7t l\u00e0 trong m\u1ed9t th\u1ebf gi\u1edbi h\u00e0ng h\u00f3a v\u00e0 d\u1ecbch v\u1ee5 \u0111a d\u1ea1ng, c\u1ea1nh tranh kh\u1ed1c li\u1ec7t nh\u01b0 hi\u1ec7n nay, vi\u1ec7c c\u00f3 th\u1ec3 n\u1ed5i b\u1eadt trong \u0111\u00e1m \u0111\u00f4ng \u2013 \u0111\u1eb7c bi\u1ec7t l\u00e0 khi n\u00f3i \u0111\u1ebfn d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng \u2013 s\u1ebd t\u1ea1o ra nh\u1eefng t\u00e1c \u0111\u1ed9ng l\u1edbn, g\u00f3p ph\u1ea7n t\u0103ng hi\u1ec7u qu\u1ea3 v\u1ec1 nh\u1eadn di\u1ec7n th\u01b0\u01a1ng hi\u1ec7u c\u0169ng nh\u01b0 doanh thu cho doanh nghi\u1ec7p. V\u1eady l\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 th\u01b0\u01a1ng hi\u1ec7u c\u00f3 th\u1ec3 l\u00e0m \u0111\u01b0\u1ee3c \u0111i\u1ec1u n\u00e0y?<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[219],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/52313"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=52313"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/52313\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=52313"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=52313"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=52313"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}