{"id":52339,"date":"2023-12-20T03:14:38","date_gmt":"2023-12-19T20:14:38","guid":{"rendered":"https:\/\/masterskills.org\/blog\/chatbots-giup-thuong-hieu-bo-xa-doi-thu-den-muc-nao-phan-2.html"},"modified":"2023-12-20T03:14:38","modified_gmt":"2023-12-19T20:14:38","slug":"chatbots-giup-thuong-hieu-bo-xa-doi-thu-den-muc-nao-phan-2","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/chatbots-giup-thuong-hieu-bo-xa-doi-thu-den-muc-nao-phan-2.html","title":{"rendered":"Chatbots gi\u00fap th\u01b0\u01a1ng hi\u1ec7u b\u1ecf xa \u0111\u1ed1i th\u1ee7 \u0111\u1ebfn m\u1ee9c n\u00e0o? \u2013 Ph\u1ea7n 2"},"content":{"rendered":"<div id=\"test\">\u1ede ph\u1ea7n 1 c\u1ee7a b\u00e0i vi\u1ebft n\u00e0y, ch\u00fang ta \u0111\u00e3 c\u00f9ng t\u00ecm hi\u1ec3u qua v\u1ec1 c\u00e1ch nh\u1eefng Chatbots c\u00f3 th\u1ec3 gi\u00fap th\u01b0\u01a1ng hi\u1ec7u: Nghi\u00ean c\u1ee9u th\u1ecb tr\u01b0\u1eddng, hi\u1ec3u s\u1edf th\u00edch c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ec3 c\u00e1 nh\u00e2n ho\u00e1 n\u1ed9i dung tr\u00ean website hay t\u1ea1o tr\u1ea3i nghi\u1ec7m \u0111\u1eb7c bi\u1ec7t v\u1edbi kh\u00e1ch h\u00e0ng,v.v. Trong ph\u1ea7n 2 n\u00e0y, h\u00e3y c\u00f9ng kh\u00e1m ph\u00e1 nh\u1eefng \u01b0u th\u1ebf v\u01b0\u1ee3t tr\u1ed9i kh\u00e1c m\u00e0 chatbot c\u00f3 th\u1ec3 mang l\u1ea1i cho doanh nghi\u1ec7p nh\u00e9!<\/p>\n<p><em>Tham kh\u1ea3o:\u00a0Chatbots gi\u00fap th\u01b0\u01a1ng hi\u1ec7u b\u1ecf xa \u0111\u1ed1i th\u1ee7 \u0111\u1ebfn \u0111\u00e2u? \u2013 Ph\u1ea7n 1<\/em><\/p>\n<div id=\"attachment_19898\" style=\"width: 760px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-19898\" src=\"https:\/\/masterskills.org\/blog\/wp-content\/uploads\/\/12\/Screen-Shot-2021-06-20-at-19.43.07.png\" alt=\"S\u1eed d\u1ee5ng Chatbots gi\u00fap doanh nghi\u1ec7p t\u1ed1i \u01b0u v\u1ec1 chi ph\u00ed\" width=\"750\" height=\"411\" title=\"Screen-Shot-2021-06-20-at-19.43.07\"><\/p>\n<p class=\"wp-caption-text\">S\u1eed d\u1ee5ng Chatbots gi\u00fap doanh nghi\u1ec7p t\u1ed1i \u01b0u v\u1ec1 chi ph\u00ed<\/p>\n<\/div>\n<h2 id=\"1-7-hieu-qua-ve-chi-phi\">7. Hi\u1ec7u qu\u1ea3 v\u1ec1 chi ph\u00ed<\/h2>\n<p>M\u1ed9t trong nh\u1eefng l\u1ee3i th\u1ebf l\u1edbn nh\u1ea5t c\u1ee7a chatbots l\u00e0 gi\u1ea3m \u0111\u00e1ng k\u1ec3 chi ph\u00ed li\u00ean quan \u0111\u1ebfn h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng v\u00e0 duy tr\u00ec kh\u00e1ch h\u00e0ng. Chatbots c\u00f3 th\u1ec3 gi\u1ea3m g\u1ea7n 30% chi ph\u00ed d\u1ecbch v\u1ee5 do:<\/p>\n<p>Chatbot c\u00f3 th\u1ec3 x\u1eed l\u00fd m\u1ed9t l\u01b0\u1ee3ng l\u1edbn c\u00e1c truy v\u1ea5n c\u1ee7a kh\u00e1ch h\u00e0ng th\u00f4ng th\u01b0\u1eddng, n\u00ean c\u00e1c agent ch\u1ec9 ph\u1ea3i t\u1eadp trung v\u00e0o c\u00e1c v\u1ea5n \u0111\u1ec1 ph\u1ee9c t\u1ea1p h\u01a1n. T\u1eeb \u0111\u00f3, s\u1ed1 l\u01b0\u1ee3ng agent m\u00e0 th\u01b0\u01a1ng hi\u1ec7u c\u1ea7n \u0111\u1ec3 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng s\u1ebd gi\u1ea3m \u0111i.<\/p>\n<p>B\u1eb1ng c\u00e1ch t\u1ef1 \u0111\u1ed9ng h\u00f3a c\u00e1c quy tr\u00ecnh kh\u00e1c nhau v\u00e0 gi\u1ea3m th\u1eddi gian tr\u1ea3 l\u1eddi c\u00e2u h\u1ecfi c\u1ee7a kh\u00e1ch h\u00e0ng, chatbots c\u0169ng c\u00f3 th\u1ec3 l\u00e0m t\u0103ng \u0111\u00e1ng k\u1ec3 s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n<h2 id=\"2-8-cai-thien-ty-le-chuyen-doi\">8. C\u1ea3i thi\u1ec7n t\u1ef7 l\u1ec7 chuy\u1ec3n \u0111\u1ed5i<\/h2>\n<p>Thu h\u00fat m\u1ecdi ng\u01b0\u1eddi truy c\u1eadp trang web ch\u1ec9 l\u00e0 b\u01b0\u1edbc kh\u1edfi \u0111\u1ea7u, chuy\u1ec3n \u0111\u1ed5i h\u1ecd th\u00e0nh kh\u00e1ch h\u00e0ng tr\u1ea3 ph\u00ed m\u1edbi l\u00e0 m\u1ee5c ti\u00eau quan tr\u1ecdng \u0111\u1ec3 duy tr\u00ec ho\u1ea1t \u0111\u1ed9ng kinh doanh c\u1ee7a th\u01b0\u01a1ng hi\u1ec7u. Th\u1eadt may, chatbot c\u00f3 th\u1ec3 gi\u00fap c\u1ea3i thi\u1ec7n t\u1ef7 l\u1ec7 chuy\u1ec3n \u0111\u1ed5i c\u1ee7a doanh nghi\u1ec7p theo nhi\u1ec1u c\u00e1ch.<\/p>\n<p>Nhi\u1ec1u l\u1ea7n, kh\u00e1ch truy c\u1eadp kh\u00f4ng th\u1ec3 t\u00ecm th\u1ea5y nh\u1eefng g\u00ec h\u1ecd \u0111ang t\u00ecm ki\u1ebfm v\u00e0 r\u1eddi kh\u1ecfi trang web. Tr\u01b0\u1edbc khi h\u1ecd r\u1eddi \u0111i, chatbot b\u1eadt l\u00ean v\u00e0 h\u1ecfi kh\u00e1ch h\u00e0ng xem h\u1ecd c\u00f3 mu\u1ed1n \u0111\u01b0\u1ee3c tr\u1ee3 gi\u00fap hay kh\u00f4ng, sau \u0111\u00f3, kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 nh\u1eadp truy v\u1ea5n c\u1ee7a h\u1ecd v\u00e0 \u0111\u01b0\u1ee3c chatbot h\u01b0\u1edbng d\u1eabn \u0111\u1ebfn trang th\u00edch h\u1ee3p.<\/p>\n<p>\u0110\u00f4i khi, kh\u00e1ch h\u00e0ng c\u00f3 th\u1eafc m\u1eafc v\u1ec1 c\u00e1ch ch\u1ecdn s\u1ea3n ph\u1ea9m ho\u1eb7c size ph\u00f9 h\u1ee3p v\u00e0 chatbot ho\u00e0n to\u00e0n c\u00f3 th\u1ec3 hi\u1ec3n th\u1ecb cho h\u1ecd h\u01b0\u1edbng d\u1eabn \u0111\u1ec3 gi\u1ea3i \u0111\u00e1p nh\u1eefng th\u1eafc m\u1eafc n\u00e0y. Khi kh\u00e1ch h\u00e0ng mua s\u1eafm qua c\u1eeda s\u1ed5 tr\u00ean trang web, chatbot c\u00f3 th\u1ec3 hi\u1ec3n th\u1ecb cho h\u1ecd nh\u1eefng \u01b0u \u0111\u00e3i m\u1edbi nh\u1ea5t v\u00e0 ch\u00ednh nh\u1eefng th\u00f4ng tin n\u00e0y c\u00f3 kh\u1ea3 n\u0103ng thu h\u00fat v\u00e0 chuy\u1ec3n \u0111\u1ed5i kh\u00e1ch truy c\u1eadp mua h\u00e0ng.<\/p>\n<div id=\"attachment_19901\" style=\"width: 760px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-19901\" src=\"https:\/\/masterskills.org\/blog\/wp-content\/uploads\/\/12\/ca-nha-hoa-dich-vu.png\" alt=\"C\u00e1 nh\u00e2n ho\u00e1 d\u1ecbch v\u1ee5 d\u1ef1a tr\u00ean l\u1ecbch s\u1eed t\u01b0\u01a1ng t\u00e1c\" width=\"750\" height=\"389\" title=\"ca-nha-hoa-dich-vu\"><\/p>\n<p class=\"wp-caption-text\">C\u00e1 nh\u00e2n ho\u00e1 d\u1ecbch v\u1ee5 d\u1ef1a tr\u00ean l\u1ecbch s\u1eed t\u01b0\u01a1ng t\u00e1c<\/p>\n<\/div>\n<h2 id=\"3-9-dich-vu-duoc-ca-nhan-hoa-dua-tren-lich-su-tuong-tac-khach-hang\">9. D\u1ecbch v\u1ee5 \u0111\u01b0\u1ee3c c\u00e1 nh\u00e2n h\u00f3a d\u1ef1a tr\u00ean l\u1ecbch s\u1eed t\u01b0\u01a1ng t\u00e1c kh\u00e1ch h\u00e0ng<\/h2>\n<p>Kh\u00e1ch h\u00e0ng y\u00eau th\u00edch d\u1ecbch v\u1ee5 \u0111\u01b0\u1ee3c c\u00e1 nh\u00e2n h\u00f3a. M\u1ed9t chatbot ghi nh\u1edb n\u1ed9i dung cu\u1ed9c tr\u00f2 chuy\u1ec7n v\u00e0 s\u1eed d\u1ee5ng c\u00e1c chi ti\u1ebft \u0111\u00e3 trao \u0111\u1ed5i \u0111\u1ec3 gi\u00fap kh\u00e1ch h\u00e0ng ch\u1eafc ch\u1eafn s\u1ebd l\u00e0 m\u1ed9t ng\u01b0\u1eddi thay \u0111\u1ed5i cu\u1ed9c ch\u01a1i th\u1ef1c s\u1ef1.<\/p>\n<p>Chatbots c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng l\u1ecbch s\u1eed t\u01b0\u01a1ng t\u00e1c c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ec3 c\u00e1 nh\u00e2n h\u00f3a d\u1ecbch v\u1ee5, mang l\u1ea1i cho kh\u00e1ch h\u00e0ng c\u1ea3m gi\u00e1c gi\u1ed1ng nh\u01b0 khi b\u01b0\u1edbc v\u00e0o c\u1eeda h\u00e0ng v\u00e0 g\u1eb7p m\u1ed9t nh\u00e2n vi\u00ean nh\u1edb h\u1ecd t\u1eeb l\u1ea7n gh\u00e9 th\u0103m tr\u01b0\u1edbc.<\/p>\n<p>Nh\u1eefng chatbot n\u00e0y kh\u00f4ng ch\u1ec9 l\u00e0m t\u0103ng s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ed1i v\u1edbi doanh nghi\u1ec7p m\u00e0 c\u00f2n gi\u1ea3m th\u1eddi gian gi\u1ea3i quy\u1ebft c\u00e1c truy v\u1ea5n. Do chatbot ghi nh\u1edb l\u1ecbch s\u1eed t\u01b0\u01a1ng t\u00e1c tr\u01b0\u1edbc \u0111\u00f3 n\u00ean kh\u00e1ch h\u00e0ng kh\u00f4ng b\u1eaft bu\u1ed9c ph\u1ea3i l\u1eb7p l\u1ea1i th\u00f4ng tin, t\u1eeb \u0111\u00f3 gi\u00fap ti\u1ebft ki\u1ec7m th\u1eddi gian v\u00e0 gi\u1ea3m th\u1ea5t v\u1ecdng c\u1ee7a kh\u00e1ch h\u00e0ng khi li\u00ean t\u1ee5c ph\u1ea3i nh\u1eafc \u0111i nh\u1eafc l\u1ea1i nh\u1eefng chi ti\u1ebft c\u1ee7a c\u00f9ng m\u1ed9t c\u00e2u chuy\u1ec7n.<\/p>\n<p>G\u1ea7n 58% ng\u01b0\u1eddi d\u00f9ng c\u1ea3m th\u1ea5y r\u1eb1ng chatbots \u0111\u00e3 thay \u0111\u1ed5i t\u00edch c\u1ef1c k\u1ef3 v\u1ecdng c\u1ee7a h\u1ecd v\u1ec1 b\u1ed9 ph\u1eadn h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng.<\/p>\n<h2 id=\"4-10-huong-dan-khach-hang-dua-ra-lua-chon-phu-hop\">10. H\u01b0\u1edbng d\u1eabn kh\u00e1ch h\u00e0ng \u0111\u01b0a ra l\u1ef1a ch\u1ecdn ph\u00f9 h\u1ee3p<\/h2>\n<p>C\u00e1c chatbot th\u00f4ng minh ho\u1ea1t \u0111\u1ed9ng v\u00ec l\u1ee3i \u00edch t\u1ed1t nh\u1ea5t c\u1ee7a doanh nghi\u1ec7p c\u0169ng nh\u01b0 kh\u00e1ch h\u00e0ng. B\u1ea1n c\u00f3 th\u1ec3 \u0111\u00e3 t\u1ea1o c\u00e1c h\u01b0\u1edbng d\u1eabn chi ti\u1ebft v\u1ec1 c\u00e1ch s\u1eed d\u1ee5ng c\u00e1c s\u1ea3n ph\u1ea9m kh\u00e1c nhau v\u00e0 c\u00e1c b\u00e0i blog vi\u1ebft v\u1ec1 c\u00e1ch ch\u1ecdn s\u1ea3n ph\u1ea9m ph\u00f9 h\u1ee3p. Nh\u01b0ng nhi\u1ec1u khi, kh\u00e1ch h\u00e0ng ch\u01b0a bi\u1ebft c\u00e1ch t\u00ecm th\u00f4ng tin \u0111\u00f3 \u1edf \u0111\u00e2u.<\/p>\n<p>Kh\u00f4ng c\u00f3 th\u00f4ng tin c\u1ea7n thi\u1ebft l\u00e0m gi\u1ea3m kh\u1ea3 n\u0103ng \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh mua h\u00e0ng c\u1ee7a kh\u00e1ch h\u00e0ng. M\u1ed9t kh\u00e1ch h\u00e0ng \u0111\u00e3 mua m\u1ed9t s\u1ea3n ph\u1ea9m kh\u00f4ng ph\u00f9 h\u1ee3p c\u00f3 th\u1ec3 kh\u00f4ng h\u00e0i l\u00f2ng v\u1edbi doanh nghi\u1ec7p v\u00e0 c\u00f3 th\u1ec3 t\u00ecm \u0111\u1ebfn \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh c\u1ee7a m\u00ecnh \u0111\u1ec3 mua h\u00e0ng.<\/p>\n<p>Nh\u01b0ng th\u1eadt may m\u1eafn khi chatbot c\u00f3 th\u1ec3 ng\u0103n \u0111i\u1ec1u n\u00e0y x\u1ea3y ra. Chatbot h\u1ecfi kh\u00e1ch h\u00e0ng n\u1ebfu h\u1ecd mu\u1ed1n tr\u1ee3 gi\u00fap v\u00e0 \u0111i\u1ec1u h\u01b0\u1edbng h\u1ecd \u0111\u1ebfn c\u00e1c h\u01b0\u1edbng d\u1eabn ho\u1eb7c b\u00e0i \u0111\u0103ng tr\u00ean blog \u0111\u1ec3 h\u1ecd ch\u1ee7 \u0111\u1ed9ng t\u00ecm hi\u1ec3u th\u00eam th\u00f4ng tin v\u00e0 \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh \u0111\u00fang \u0111\u1eafn, t\u1eeb \u0111\u00f3, n\u00e2ng cao tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi d\u00f9ng.<\/p>\n<p>Chatbots c\u0169ng c\u00f3 th\u1ec3 c\u1ea3nh b\u00e1o kh\u00e1ch h\u00e0ng n\u1ebfu t\u00e0i kho\u1ea3n c\u1ee7a h\u1ecd s\u1eafp h\u1ebft h\u1ea1n v\u00e0 cung c\u1ea5p cho h\u1ecd nh\u1eefng \u01b0u \u0111\u00e3i m\u1edbi nh\u1ea5t. \u0110\u00f4i khi, chatbot c\u00f3 th\u1ec3 h\u01b0\u1edbng d\u1eabn nh\u1eefng kh\u00e1ch h\u00e0ng ch\u01b0a mua h\u00e0ng ch\u1ec9 b\u1eb1ng c\u00e1ch tr\u00f2 chuy\u1ec7n v\u1edbi h\u1ecd v\u00e0 \u0111\u01b0a ra c\u00e1c \u0111\u1ec1 xu\u1ea5t s\u1ea3n ph\u1ea9m ph\u00f9 h\u1ee3p.<\/p>\n<div id=\"attachment_19899\" style=\"width: 760px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-19899\" src=\"https:\/\/masterskills.org\/blog\/wp-content\/uploads\/\/12\/nham-dung-muc-tieu.png\" alt=\"Nh\u1eafm m\u1ee5c ti\u00eau hi\u1ec7u qu\u1ea3 h\u01a1n\" width=\"750\" height=\"379\" title=\"nham-dung-muc-tieu\"><\/p>\n<p class=\"wp-caption-text\">Nh\u1eafm m\u1ee5c ti\u00eau hi\u1ec7u qu\u1ea3 h\u01a1n<\/p>\n<\/div>\n<h2 id=\"5-11-tao-chien-dich-tiep-thi-hieu-qua-hon-va-nham-dung-muc-tieu\">11. T\u1ea1o chi\u1ebfn d\u1ecbch ti\u1ebfp th\u1ecb hi\u1ec7u qu\u1ea3 h\u01a1n v\u00e0 nh\u1eafm \u0111\u00fang m\u1ee5c ti\u00eau<\/h2>\n<p>Kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n \u0111\u1ebfn t\u1eeb nhi\u1ec1u ngu\u1ed3n kh\u00e1c nhau v\u00e0 nhu c\u1ea7u c\u1ee7a m\u1ed7i ng\u01b0\u1eddi c\u0169ng l\u00e0 kh\u00e1c nhau. Do v\u1eady, m\u1ed9t chi\u1ebfn d\u1ecbch ti\u1ebfp th\u1ecb duy nh\u1ea5t nh\u1eafm m\u1ee5c ti\u00eau \u0111\u1ebfn t\u1ea5t c\u1ea3 kh\u00e1ch h\u00e0ng s\u1ebd kh\u00f3 m\u00e0 \u0111\u1ea1t \u0111\u01b0\u1ee3c hi\u1ec7u qu\u1ea3 nh\u01b0 k\u1ef3 v\u1ecdng.<\/p>\n<p>Trong tr\u01b0\u1eddng h\u1ee3p n\u00e0y, chatbots l\u1ea1i \u0111\u1eb7c bi\u1ec7t ph\u00e1t huy vai tr\u00f2 c\u1ee7a m\u00ecnh nh\u1edd kh\u1ea3 n\u0103ng c\u00f3 th\u1ec3 hi\u1ec3u h\u00ecnh th\u1ee9c ti\u1ebfp th\u1ecb n\u00e0o ph\u00f9 h\u1ee3p v\u1edbi t\u00ednh c\u00e1ch c\u1ee7a ng\u01b0\u1eddi mua. B\u1edfi, khi m\u1ed9t ng\u01b0\u1eddi truy c\u1eadp trang web, chatbot c\u00f3 th\u1ec3 ph\u00e2n lo\u1ea1i h\u1ecd theo nh\u00f3m t\u00ednh c\u00e1ch ng\u01b0\u1eddi mua n\u00e0o \u2013 t\u00f9y thu\u1ed9c v\u00e0o l\u1ecbch s\u1eed t\u01b0\u01a1ng t\u00e1c c\u1ee7a h\u1ecd v\u00e0 sau \u0111\u00f3 g\u1eedi m\u1eabu qu\u1ea3ng c\u00e1o ph\u00f9 h\u1ee3p cho kh\u00e1ch truy c\u1eadp.<\/p>\n<p>Kh\u00e1ch h\u00e0ng c\u00f3 nhi\u1ec1u kh\u1ea3 n\u0103ng ph\u1ea3n h\u1ed3i chi\u1ebfn d\u1ecbch ti\u1ebfp th\u1ecb ph\u00f9 h\u1ee3p h\u01a1n v\u1edbi h\u1ecd v\u00e0 \u0111i\u1ec1u \u0111\u00f3 s\u1ebd c\u1ea3i thi\u1ec7n hi\u1ec7u qu\u1ea3 c\u1ee7a chi\u1ebfn l\u01b0\u1ee3c ti\u1ebfp th\u1ecb c\u1ee7a th\u01b0\u01a1ng hi\u1ec7u.<\/p>\n<p>Chatbots l\u00e0 t\u01b0\u01a1ng lai c\u1ee7a d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng. V\u1edbi kh\u1ea3 n\u0103ng \u0111ang kh\u00f4ng ng\u1eebng \u0111\u01b0\u1ee3c c\u1ea3i thi\u1ec7n t\u1eebng ng\u00e0y, c\u00e1c chuy\u00ean gia d\u1ef1 \u0111o\u00e1n r\u1eb1ng doanh nghi\u1ec7p c\u00f3 th\u1ec3 ti\u1ebft ki\u1ec7m 2,5 t\u1ef7 gi\u1edd ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng v\u00e0o n\u0103m  n\u1ebfu h\u1ecd chuy\u1ec3n sang s\u1eed d\u1ee5ng chatbots. Do v\u1eady, l\u1ef1a ch\u1ecdn chatbot ph\u00f9 h\u1ee3p c\u0169ng r\u1ea5t quan tr\u1ecdng \u0111\u1ec3 th\u01b0\u01a1ng hi\u1ec7u c\u00f3 th\u1ec3 ti\u1ebft ki\u1ec7m ngu\u1ed3n l\u1ef1c c\u0169ng nh\u01b0 kh\u00e1c bi\u1ec7t so v\u1edbi \u0111\u1ed1i th\u1ee7.<\/p>\n<p style=\"text-align: right\"><em>Theo Mitul Makadia<\/em><\/p>\n<p><em>B\u00e0i li\u00ean quan:<\/em><\/p>\n<ul>\n<li><em>10 c\u00e1ch \u0111\u1ec3 Chatbot \u201cb\u1eaft chuy\u1ec7n\u201d t\u1ef1 nhi\u00ean nh\u1ea5t v\u1edbi kh\u00e1ch h\u00e0ng<\/em><\/li>\n<li><em>Masterskills Chatbot L\u00e0 G\u00ec? C\u00e1c M\u1eabu S\u1eed D\u1ee5ng<\/em><\/li>\n<\/ul>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p><em>Tham kh\u1ea3o:\u00a0Chatbots gi\u00fap th\u01b0\u01a1ng hi\u1ec7u b\u1ecf xa \u0111\u1ed1i th\u1ee7 \u0111\u1ebfn \u0111\u00e2u? \u2013 Ph\u1ea7n 1<\/em><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[219],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/52339"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=52339"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/52339\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=52339"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=52339"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=52339"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}