{"id":52343,"date":"2023-12-20T03:15:44","date_gmt":"2023-12-19T20:15:44","guid":{"rendered":"https:\/\/masterskills.org\/blog\/chatbots-giup-thuong-hieu-bo-xa-doi-thu-den-dau-phan-1.html"},"modified":"2023-12-20T03:15:44","modified_gmt":"2023-12-19T20:15:44","slug":"chatbots-giup-thuong-hieu-bo-xa-doi-thu-den-dau-phan-1","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/chatbots-giup-thuong-hieu-bo-xa-doi-thu-den-dau-phan-1.html","title":{"rendered":"Chatbots gi\u00fap th\u01b0\u01a1ng hi\u1ec7u b\u1ecf xa \u0111\u1ed1i th\u1ee7 \u0111\u1ebfn \u0111\u00e2u? \u2013 Ph\u1ea7n 1"},"content":{"rendered":"<div id=\"test\">Chatbots v\u1ec1 c\u01a1 b\u1ea3n l\u00e0 c\u00e1c \u1ee9ng d\u1ee5ng ph\u1ea7n m\u1ec1m c\u1ed1 g\u1eafng b\u1eaft ch\u01b0\u1edbc c\u00e1ch con ng\u01b0\u1eddi tr\u00f2 chuy\u1ec7n \u0111\u1ec3 t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng. Sau th\u1eddi gian d\u00e0i ph\u00e1t tri\u1ec3n, \u0111\u1ed3ng th\u1eddi, v\u1edbi nh\u1eefng ti\u1ebfn b\u1ed9 trong AI, chatbot \u0111\u00e3 tr\u1edf n\u00ean th\u00f4ng minh h\u01a1n v\u00e0 tr\u1ef1c quan h\u01a1n. Gi\u1edd \u0111\u00e2y, ch\u00fang c\u00f3 th\u1ec3 t\u1ef1 \u0111\u1ed9ng h\u00f3a c\u00e1c t\u00e1c v\u1ee5, tr\u00f2 chuy\u1ec7n th\u00f4ng minh h\u01a1n v\u00e0 c\u00f3 th\u1ec3 \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh hay th\u1ef1c hi\u1ec7n c\u00e1c h\u00e0nh \u0111\u1ed9ng ph\u00f9 h\u1ee3p.<\/p>\n<p>Nh\u1edd v\u1eady, chat bot nhanh ch\u00f3ng tr\u1edf n\u00ean ph\u1ed5 bi\u1ebfn trong c\u00e1c doanh nghi\u1ec7p mu\u1ed1n gia t\u0103ng s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng, tr\u1edf th\u00e0nh c\u00f4ng c\u1ee5 quan tr\u1ecdng trong vi\u1ec7c t\u0103ng hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c c\u1ee7a to\u00e0n c\u00f4ng ty, \u0111\u1eb7c bi\u1ec7t v\u1edbi nh\u1eefng thao t\u00e1c l\u1eb7p \u0111i l\u1eb7p l\u1ea1i. V\u1edbi g\u1ea7n 1,4 t\u1ef7 ng\u01b0\u1eddi v\u00e0 doanh nghi\u1ec7p \u0111\u00e3 c\u00e0i \u0111\u1eb7t chatbot tr\u00ean website, ch\u1eafc ch\u1eafn r\u1eb1ng chatbot \u0111\u00e3 tr\u1edf th\u00e0nh th\u1ee9 b\u1eaft bu\u1ed9c ph\u1ea3i c\u00f3.<\/p>\n<p>Nh\u01b0ng b\u1ea1n c\u00f3 bao gi\u1edd th\u1eafc m\u1eafc nh\u1eefng con bot n\u00e0y ngo\u00e0i kh\u1ea3 n\u0103ng t\u1ef1 \u0111\u1ed9ng h\u00f3a nh\u1eefng c\u00f4ng vi\u1ec7c l\u1eb7p \u0111i l\u1eb7p l\u1ea1i c\u00f2n c\u00f3 th\u1ec3 l\u00e0m g\u00ec kh\u00e1c n\u1eefa? Trong b\u00e0i vi\u1ebft n\u00e0y, ch\u00fang t\u00f4i s\u1ebd li\u1ec7t k\u00ea 11 c\u00e1ch m\u00e0 Chatbots c\u00f3 th\u1ec3 gi\u00fap doanh nghi\u1ec7p th\u1ef1c s\u1ef1 kh\u00e1c bi\u1ec7t v\u1edbi \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh.<\/p>\n<div id=\"attachment_19894\" style=\"width: 760px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-19894\" src=\"https:\/\/masterskills.org\/blog\/wp-content\/uploads\/\/12\/chatbot.jpeg\" alt=\"V\u1edbi kh\u1ea3 n\u0103ng c\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c v\u00e0 \u1ee9ng d\u1ee5ng AI, chatbot ho\u00e0n to\u00e0n c\u00f3 th\u1ec3 h\u1ed7 tr\u1ee3 th\u01b0\u01a1ng hi\u1ec7u ti\u1ebfn h\u00e0nh nghi\u00ean c\u1ee9u th\u1ecb tr\u01b0\u1eddng\" width=\"750\" height=\"500\" title=\"chatbot\"><\/p>\n<p class=\"wp-caption-text\">V\u1edbi kh\u1ea3 n\u0103ng c\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c v\u00e0 \u1ee9ng d\u1ee5ng AI, chatbot ho\u00e0n to\u00e0n c\u00f3 th\u1ec3 h\u1ed7 tr\u1ee3 th\u01b0\u01a1ng hi\u1ec7u ti\u1ebfn h\u00e0nh nghi\u00ean c\u1ee9u th\u1ecb tr\u01b0\u1eddng<\/p>\n<\/div>\n<h2 id=\"1-1-nghien-cuu-thi-truong\">1. Nghi\u00ean c\u1ee9u th\u1ecb tr\u01b0\u1eddng<\/h2>\n<p>Chat bot s\u1ebd gi\u00fap b\u1ea1n hi\u1ec3u kh\u00e1ch h\u00e0ng mu\u1ed1n g\u00ec, xu h\u01b0\u1edbng hi\u1ec7n t\u1ea1i, \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh c\u1ee7a b\u1ea1n \u0111ang l\u00e0m g\u00ec,\u2026 \u0110\u00e2y ch\u00ednh l\u00e0 nh\u1eefng th\u00f4ng tin quan tr\u1ecdng gi\u00fap th\u01b0\u01a1ng hi\u1ec7u c\u00f3 th\u1ec3 \u0111\u1ecbnh h\u01b0\u1edbng chi\u1ebfn l\u01b0\u1ee3c kinh doanh c\u1ee7a m\u00ecnh.<\/p>\n<p>Vi\u1ec7c thu th\u1eadp th\u00f4ng tin n\u00e0y l\u00e0 m\u1ed9t c\u00f4ng vi\u1ec7c l\u1eb7p \u0111i l\u1eb7p l\u1ea1i v\u00e0 m\u1ea5t r\u1ea5t nhi\u1ec1u gi\u1edd. Do v\u1eady, c\u00e1c chatbot ho\u00e0n to\u00e0n c\u00f3 th\u1ec3 h\u1ed7 tr\u1ee3 vi\u1ec7c li\u00ean t\u1ee5c tra c\u1ee9u th\u00f4ng tin tr\u00ean Internet theo c\u00e1c kho\u1ea3ng th\u1eddi gian c\u1ed1 \u0111\u1ecbnh. B\u00ean c\u1ea1nh \u0111\u00f3, nh\u1eefng kh\u1ea3o s\u00e1t kh\u00e1ch h\u00e0ng do chatbots th\u1ef1c hi\u1ec7n n\u1ebfu \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf gi\u1ed1ng nh\u01b0 m\u1ed9t cu\u1ed9c tr\u00f2 chuy\u1ec7n s\u1ebd kh\u00f4ng l\u00e0m cho kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y kh\u00f3 ch\u1ecbu m\u00e0 ng\u01b0\u1ee3c l\u1ea1i, h\u1ecd c\u00f2n s\u1eb5n s\u00e0ng chia s\u1ebb nhi\u1ec1u h\u01a1n n\u1ebfu c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c l\u1eafng nghe t\u1eeb th\u01b0\u01a1ng hi\u1ec7u.<\/p>\n<h2 id=\"2-2-ca-nhan-hoa-noi-dung-website-nho-hieu-so-thich-khach-hang\">2. C\u00e1 nh\u00e2n h\u00f3a n\u1ed9i dung website nh\u1edd hi\u1ec3u s\u1edf th\u00edch kh\u00e1ch h\u00e0ng<\/h2>\n<p>M\u1ed7i kh\u00e1ch h\u00e0ng ho\u1eb7c kh\u00e1ch truy c\u1eadp v\u00e0o website s\u1ebd c\u00f3 nh\u1eefng nhu c\u1ea7u kh\u00e1c nhau. Khi th\u01b0\u01a1ng hi\u1ec7u cung c\u1ea5p tr\u1ea3i nghi\u1ec7m \u0111\u01b0\u1ee3c c\u00e1 nh\u00e2n h\u00f3a, kh\u00e1ch h\u00e0ng c\u00f3 nhi\u1ec1u kh\u1ea3 n\u0103ng quay l\u1ea1i website h\u01a1n khi h\u1ecd th\u1ea5y n\u1ed9i dung ph\u00f9 h\u1ee3p.<\/p>\n<p>\u0110\u1ec3 cung c\u1ea5p tr\u1ea3i nghi\u1ec7m \u0111\u01b0\u1ee3c c\u00e1 nh\u00e2n h\u00f3a, b\u1ea1n c\u1ea7n thu th\u1eadp d\u1eef li\u1ec7u v\u1ec1 nh\u1eefng \u0111i\u1ec1u kh\u00e1ch h\u00e0ng th\u00edch v\u00e0 kh\u00f4ng th\u00edch. C\u00e1ch t\u1ed1t nh\u1ea5t \u0111\u1ec3 l\u00e0m \u0111i\u1ec1u n\u00e0y l\u00e0 tri\u1ec3n khai chatbot. Chatbot s\u1ebd t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng v\u00e0 thu th\u1eadp th\u00f4ng tin c\u1ea7n thi\u1ebft \u0111\u1ec3 c\u00e1 nh\u00e2n h\u00f3a tr\u1ea3i nghi\u1ec7m.<\/p>\n<p>H\u01a1n 80% kh\u00e1ch h\u00e0ng c\u00f3 nhi\u1ec1u kh\u1ea3 n\u0103ng ti\u1ebfp t\u1ee5c giao d\u1ecbch v\u1edbi m\u1ed9t doanh nghi\u1ec7p c\u1ed1 g\u1eafng cung c\u1ea5p tr\u1ea3i nghi\u1ec7m \u0111\u01b0\u1ee3c c\u00e1 nh\u00e2n h\u00f3a. \u0110i\u1ec1u n\u00e0y cho th\u1ea5y s\u1ee9c m\u1ea1nh c\u1ee7a c\u00e1 nh\u00e2n h\u00f3a l\u00e0 v\u00f4 c\u00f9ng quan tr\u1ecdng v\u1edbi th\u00e0nh \u2013 b\u1ea1i c\u1ee7a m\u1ed9t th\u01b0\u01a1ng hi\u1ec7u.<\/p>\n<div id=\"attachment_19895\" style=\"width: 760px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-19895\" src=\"https:\/\/masterskills.org\/blog\/wp-content\/uploads\/\/12\/chatbot-anh-lon.jpeg\" alt=\"Chatbots h\u1ed7 tr\u1ee3 doanh nghi\u1ec7p nh\u1eadn ph\u1ea3n h\u1ed3i tr\u00ean website\" width=\"750\" height=\"323\" title=\"chatbot-anh-lon\"><\/p>\n<p class=\"wp-caption-text\">Chatbots h\u1ed7 tr\u1ee3 doanh nghi\u1ec7p nh\u1eadn ph\u1ea3n h\u1ed3i tr\u00ean website<\/p>\n<\/div>\n<h2 id=\"3-3-nhan-phan-hoi-tren-website\">3. Nh\u1eadn ph\u1ea3n h\u1ed3i tr\u00ean website<\/h2>\n<p>Website l\u00e0 th\u1ee9 \u0111\u1ea7u ti\u00ean m\u00e0 kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng nh\u00ecn th\u1ea5y v\u00e0 c\u1ea3m nh\u1eadn v\u1ec1 doanh nghi\u1ec7p. M\u1ed9t trang web m\u01b0\u1ee3t m\u00e0 v\u1edbi h\u00ecnh \u1ea3nh tuy\u1ec7t \u0111\u1eb9p, th\u00f4ng tin phong ph\u00fa v\u00e0 \u0111\u01b0\u1ee3c ph\u00e2n lu\u1ed3ng tr\u1ef1c quan, ph\u00f9 h\u1ee3p v\u1edbi h\u00e0nh tr\u00ecnh s\u1ebd cho kh\u00e1ch h\u00e0ng bi\u1ebft r\u1eb1ng b\u1ea1n quan t\u00e2m \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m c\u1ee7a h\u1ecd v\u00e0 c\u1ed1 g\u1eafng l\u00e0m cho n\u00f3 li\u1ec1n m\u1ea1ch nh\u1ea5t c\u00f3 th\u1ec3.<\/p>\n<p>M\u1eb7t kh\u00e1c, m\u1ed9t trang web t\u1ea3i ch\u1eadm ho\u1eb7c kh\u00f3 \u0111i\u1ec1u h\u01b0\u1edbng s\u1ebd mang th\u00f4ng \u0111i\u1ec7p ng\u01b0\u1ee3c l\u1ea1i. Th\u1eadt\u00a0 may, chatbot c\u00f3 th\u1ec3 gi\u00fap b\u1ea1n th\u01b0\u01a1ng hi\u1ec7u c\u00f3 th\u00eam ph\u1ea3n h\u1ed3i v\u1ec1 website b\u1eb1ng c\u00e1ch h\u1ecfi kh\u00e1ch truy c\u1eadp xem h\u1ecd c\u00f3 g\u1eb7p kh\u00f3 kh\u0103n g\u00ec trong vi\u1ec7c t\u00ecm ki\u1ebfm th\u00f4ng hay ho\u1eb7c g\u1eb7p m\u1ed9t s\u1ed1 v\u1ea5n \u0111\u1ec1 kh\u00e1c v\u1edbi trang web hay kh\u00f4ng.<\/p>\n<p>N\u1ebfu g\u1ea7n \u0111\u00e2y b\u1ea1n thay \u0111\u1ed5i giao di\u1ec7n ho\u1eb7c th\u1eed nghi\u1ec7m m\u1ed9t s\u1ed1 \u0111i\u1ec1u ch\u1ec9nh tr\u00ean trang th\u00ec chatbot ho\u00e0n to\u00e0n c\u00f3 th\u1ec3 thu th\u1eadp th\u00f4ng tin v\u1ec1 ph\u1ea3n \u1ee9ng c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ed1i v\u1edbi nh\u1eefng thay \u0111\u1ed5i n\u00e0y.<\/p>\n<h2 id=\"4-4-tao-trai-nghiem-dac-biet-voi-khach-hang\">4. T\u1ea1o tr\u1ea3i nghi\u1ec7m \u0111\u1eb7c bi\u1ec7t v\u1edbi kh\u00e1ch h\u00e0ng<\/h2>\n<p>Kh\u00e1ch h\u00e0ng h\u00e0i l\u00f2ng s\u1ebd gi\u00fap doanh nghi\u1ec7p ph\u00e1t tri\u1ec3n, do v\u1eady, l\u00e0m cho kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y c\u00f3 gi\u00e1 tr\u1ecb l\u00e0 \u0111i\u1ec1u quan tr\u1ecdng v\u00e0 chatbots ho\u00e0n to\u00e0n c\u00f3 th\u1ec3 gi\u00fap th\u01b0\u01a1ng hi\u1ec7u \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau n\u00e0y.<\/p>\n<p>Chatbot AI c\u00f3 th\u1ec3 tr\u1ea3 l\u1eddi nhanh c\u00e1c c\u00e2u h\u1ecfi c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 cung c\u1ea5p th\u00f4ng tin s\u1ea3n ph\u1ea9m. \u0110i\u1ec1u n\u00e0y cho ph\u00e9p h\u1ecd ra quy\u1ebft \u0111\u1ecbnh mua h\u00e0ng nhanh ch\u00f3ng h\u01a1n. G\u1ea7n 64% ng\u01b0\u1eddi d\u00f9ng Internet n\u00f3i r\u1eb1ng h\u1ecd th\u00edch chatbot v\u00ec cung c\u1ea5p h\u1ed7 tr\u1ee3 24 gi\u1edd. Kh\u00e1ch h\u00e0ng th\u00edch s\u1ef1 quan t\u00e2m c\u00e1 nh\u00e2n m\u00e0 h\u1ecd nh\u1eadn \u0111\u01b0\u1ee3c t\u1eeb chatbots v\u00ec n\u00f3 khi\u1ebfn h\u1ecd c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c tr\u00e2n tr\u1ecdng.<\/p>\n<div id=\"attachment_19893\" style=\"width: 760px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-19893\" src=\"https:\/\/masterskills.org\/blog\/wp-content\/uploads\/\/12\/chatbot-tuong-tac-nhu-nguoi-that.jpeg\" alt=\"C\u00e1 nh\u00e2n ho\u00e1 tr\u1ea3i nghi\u1ec7m trong t\u1eebng t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng\" width=\"750\" height=\"448\" title=\"chatbot-tuong-tac-nhu-nguoi-that\"><\/p>\n<p class=\"wp-caption-text\">C\u00e1 nh\u00e2n ho\u00e1 tr\u1ea3i nghi\u1ec7m trong t\u1eebng t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng<\/p>\n<\/div>\n<h2 id=\"5-5-cung-cap-tuong-tac-giong-voi-nguoi-that\">5. Cung c\u1ea5p t\u01b0\u01a1ng t\u00e1c gi\u1ed1ng v\u1edbi ng\u01b0\u1eddi th\u1eadt<\/h2>\n<p>Chatbot th\u00f4ng minh c\u00f3 th\u1ec3 b\u1eaft ch\u01b0\u1edbc c\u00e1c t\u01b0\u01a1ng t\u00e1c c\u1ee7a con ng\u01b0\u1eddi \u2013 qua h\u1ecdc h\u1ecfi t\u1eeb nh\u1eadt k\u00fd h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng tr\u01b0\u1edbc \u0111\u00e2y, t\u1eeb \u0111\u00f3 \u0111em \u0111\u1ebfn nh\u1eefng cu\u1ed9c tr\u00f2 chuy\u1ec7n c\u00f3 \u0111\u1ed9 ch\u00ednh x\u00e1c \u0111\u00e1ng k\u1ec3. \u0110\u00e2y c\u0169ng ch\u00ednh l\u00e0 l\u00fd do nhi\u1ec1u kh\u00e1ch h\u00e0ng kh\u00f4ng th\u1ec3 ph\u00e2n bi\u1ec7t \u0111\u01b0\u1ee3c ph\u00eda sau m\u00e0n h\u00ecnh c\u00f3 ph\u1ea3i l\u00e0 ng\u01b0\u1eddi th\u1eadt hay kh\u00f4ng.<\/p>\n<p>Ch\u01b0a h\u1ebft, chatbot c\u00f2n \u0111\u1ed9c \u0111\u00e1o \u1edf vi\u1ec7c kh\u00f4ng ng\u1eebng c\u1ea3i thi\u1ec7n kh\u1ea3 n\u0103ng tr\u00f2 chuy\u1ec7n v\u00e0 c\u00f3 th\u1ec3 t\u1ed5 ch\u1ee9c c\u00e1c cu\u1ed9c tr\u00f2 chuy\u1ec7n th\u00f4ng minh v\u1edbi kh\u00e1ch h\u00e0ng, r\u1ea5t g\u1ea7n v\u1edbi c\u00e1c cu\u1ed9c tr\u00f2 chuy\u1ec7n th\u1ef1c t\u1ebf c\u1ee7a con ng\u01b0\u1eddi.<\/p>\n<p>N\u1ebfu nh\u01b0 m\u1ed9t s\u1ed1 kh\u00e1ch h\u00e0ng v\u1eabn e ng\u1ea1i v\u1ec1 vi\u1ec7c nh\u1eadn \u0111\u01b0\u1ee3c s\u1ef1 h\u1ed7 tr\u1ee3 t\u1eeb c\u00f4ng c\u1ee5 \u0111\u00e0m tho\u1ea1i AI th\u00ec v\u1edbi vi\u1ec7c chatbot ng\u00e0y c\u00e0ng th\u00f4ng minh v\u00e0 g\u1ea7n v\u1edbi con ng\u01b0\u1eddi h\u01a1n s\u1ebd gi\u00fap kh\u00e1ch h\u00e0ng tho\u1ea3i m\u00e1i h\u01a1n khi tr\u00f2 chuy\u1ec7n, \u0111\u1ed3ng th\u1eddi, c\u0169ng \u0111\u1ea3m b\u1ea3o r\u1eb1ng h\u1ecd nh\u1eadn \u0111\u01b0\u1ee3c s\u1ef1 h\u1ed7 tr\u1ee3 m\u00e0 h\u1ecd c\u1ea7n.<\/p>\n<h2 id=\"6-6-chatbots-tao-noi-dung\">6. Chatbots t\u1ea1o n\u1ed9i dung<\/h2>\n<p>Ti\u1ebfp th\u1ecb n\u1ed9i dung l\u00e0 m\u1ed9t c\u00f4ng c\u1ee5 ti\u1ebfp th\u1ecb v\u00f4 gi\u00e1. X\u00e9t cho c\u00f9ng, m\u1ecdi ng\u01b0\u1eddi \u0111ang d\u00e0nh nhi\u1ec1u th\u1eddi gian h\u01a1n tr\u00ean Internet v\u00e0 n\u1ed9i dung h\u1ea5p d\u1eabn c\u00f3 th\u1ec3 khuy\u1ebfn kh\u00edch h\u1ecd d\u00e0nh th\u1eddi kh\u00e1m ph\u00e1 doanh nghi\u1ec7p c\u1ee7a b\u1ea1n.<\/p>\n<p>Chatbot ho\u00e0n to\u00e0n c\u00f3 th\u1ec3 gi\u00fap doanh nghi\u1ec7p t\u1ef1 \u0111\u1ed9ng h\u00f3a vi\u1ec7c t\u1ea1o n\u1ed9i dung: b\u00e1o c\u00e1o th\u00f4ng tin chi ti\u1ebft theo th\u1eddi gian th\u1ef1c, t\u00f3m t\u1eaft l\u00e3i v\u00e0 l\u1ed7, th\u00f4ng c\u00e1o b\u00e1o ch\u00ed, b\u00e1o c\u00e1o h\u00e0ng n\u0103m, th\u00f4ng tin li\u00ean l\u1ea1c \u0111\u01b0\u1ee3c c\u00e1 nh\u00e2n h\u00f3a, v.v.<\/p>\n<p>Ngo\u00e0i vi\u1ec7c ch\u1ec9 t\u1ea1o n\u1ed9i dung m\u1edbi, chatbot c\u00f3 th\u1ec3 ph\u00e2n lo\u1ea1i n\u1ed9i dung hi\u1ec7n c\u00f3 c\u1ee7a doanh nghi\u1ec7p d\u1ef1a tr\u00ean hi\u1ec7u su\u1ea5t v\u00e0 hi\u1ec3n th\u1ecb cho b\u1ea1n nh\u1eefng n\u1ed9i dung \u0111ang ho\u1ea1t \u0111\u1ed9ng t\u1ed1t v\u00e0 nh\u1eefng n\u1ed9i dung c\u1ea7n \u0111\u01b0\u1ee3c c\u1ea3i ti\u1ebfn. Ch\u01b0a h\u1ebft, chatbot c\u0169ng c\u00f3 th\u1ec3 x\u00e1c \u0111\u1ecbnh c\u00e1c xu h\u01b0\u1edbng hi\u1ec7n t\u1ea1i v\u00e0 \u0111\u01b0a ra l\u1ed9 tr\u00ecnh t\u1ea1o n\u1ed9i dung h\u1ee3p l\u00fd.<\/p>\n<p style=\"text-align: right\"><em>Theo Mitul Makadia<\/em><\/p>\n<p style=\"text-align: left\"><em>B\u00e0i li\u00ean quan:<\/em><\/p>\n<ul>\n<li style=\"text-align: left\"><em>So s\u00e1nh Chatbots v\u00e0 Live Chat<\/em><\/li>\n<li style=\"text-align: left\"><em>Chatbot Hybrid \u2013 l\u1ef1a ch\u1ecdn l\u00fd t\u01b0\u1edfng cho t\u01b0\u01a1ng t\u00e1c c\u00e1 nh\u00e2n v\u1edbi kh\u00e1ch h\u00e0ng\u00a0<\/em><\/li>\n<\/ul>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Nh\u1edd v\u1eady, chat bot nhanh ch\u00f3ng tr\u1edf n\u00ean ph\u1ed5 bi\u1ebfn trong c\u00e1c doanh nghi\u1ec7p mu\u1ed1n gia t\u0103ng s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng, tr\u1edf th\u00e0nh c\u00f4ng c\u1ee5 quan tr\u1ecdng trong vi\u1ec7c t\u0103ng hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c c\u1ee7a to\u00e0n c\u00f4ng ty, \u0111\u1eb7c bi\u1ec7t v\u1edbi nh\u1eefng thao t\u00e1c l\u1eb7p \u0111i l\u1eb7p l\u1ea1i. V\u1edbi g\u1ea7n 1,4 t\u1ef7 ng\u01b0\u1eddi v\u00e0 doanh nghi\u1ec7p \u0111\u00e3 c\u00e0i \u0111\u1eb7t chatbot tr\u00ean website, ch\u1eafc ch\u1eafn r\u1eb1ng chatbot \u0111\u00e3 tr\u1edf th\u00e0nh th\u1ee9 b\u1eaft bu\u1ed9c ph\u1ea3i c\u00f3.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[219],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/52343"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=52343"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/52343\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=52343"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=52343"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=52343"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}