{"id":52355,"date":"2023-12-20T03:18:42","date_gmt":"2023-12-19T20:18:42","guid":{"rendered":"https:\/\/masterskills.org\/blog\/cai-thien-trai-nghiem-khach-hang-chi-trong-3-buoc.html"},"modified":"2023-12-20T03:18:42","modified_gmt":"2023-12-19T20:18:42","slug":"cai-thien-trai-nghiem-khach-hang-chi-trong-3-buoc","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/cai-thien-trai-nghiem-khach-hang-chi-trong-3-buoc.html","title":{"rendered":"C\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng ch\u1ec9 trong 3 b\u01b0\u1edbc"},"content":{"rendered":"
\n

Vai tr\u00f2 c\u1ee7a Tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng v\u1edbi doanh nghi\u1ec7p<\/h2>\n

H\u1ea7u h\u1ebft c\u00e1c ch\u1ee7 doanh nghi\u1ec7p \u0111\u1ec1u b\u00e0y t\u1ecf r\u1eb1ng: h\u1ecd coi tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng l\u00e0 m\u1ed9t \u01b0u ti\u00ean h\u00e0ng \u0111\u1ea7u, nh\u01b0ng, r\u1ea5t nhi\u1ec1u ng\u01b0\u1eddi trong s\u1ed1 h\u1ecd v\u1eabn ch\u01b0a s\u1eb5n s\u00e0ng v\u00e0 nghi\u00eam t\u00fac v\u1edbi \u01b0u ti\u00ean \u0111\u00f3. D\u1eef li\u1ec7u t\u1eeb SurveyMonkey cho th\u1ea5y: 89% gi\u00e1m \u0111\u1ed1c \u0111i\u1ec1u h\u00e0nh c\u1ea5p C n\u00f3i r\u1eb1ng h\u1ecd \u201cc\u1ef1c k\u1ef3 \u0111\u1ea7u t\u01b0\u201d v\u00e0o tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng, nh\u01b0ng 89% ng\u00e2n s\u00e1ch \u0111\u1ea7u t\u01b0 th\u1ef1c t\u1ebf l\u1ea1i ch\u1ed1ng l\u1ea1i kh\u1eb3ng \u0111\u1ecbnh tr\u00ean.<\/p>\n

B\u1edfi, th\u1ef1c t\u1ebf \u0111\u00e3 cho th\u1ea5y, nhi\u1ec1u nh\u00e0 l\u00e3nh \u0111\u1ea1o v\u1ec1 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng trong c\u00e1c doanh nghi\u1ec7p \u0111\u01b0\u1ee3c y\u00eau c\u1ea7u s\u00e1ng t\u1ea1o, thay \u0111\u1ed5i trong \u0111i\u1ec1u ki\u1ec7n ng\u00e2n s\u00e1ch b\u1ecb gi\u1edbi h\u1ea1n. Do \u0111\u00f3 c\u0169ng d\u1ec5 hi\u1ec3u kh\u00f3 kh\u0103n, th\u00e1ch th\u1ee9c m\u00e0 h\u1ecd \u0111ang g\u1eb7p ph\u1ea3i khi c\u1ed1 g\u1eafng mang l\u1ea1i tr\u1ea3i nghi\u1ec7m \u0111\u1ed9c \u0111\u00e1o v\u00e0 th\u00fa v\u1ecb v\u1edbi t\u1eebng kh\u00e1ch h\u00e0ng, t\u1ea1i t\u1eebng \u0111i\u1ec3m ch\u1ea1m.<\/p>\n

D\u00f9 v\u1eady, h\u1ecd \u0111\u1ec1u l\u00e0 nh\u1eefng ng\u01b0\u1eddi tin v\u00e0o s\u1ee9c m\u1ea1nh c\u1ee7a vi\u1ec7c \u0111\u1eb7t kh\u00e1ch h\u00e0ng l\u00ean h\u00e0ng \u0111\u1ea7u, \u0111\u1ea7u t\u01b0 v\u00e0o tr\u1ea3i nghi\u1ec7m c\u1ee7a nh\u00e2n vi\u00ean v\u00e0 theo d\u00f5i ti\u1ebfn \u0111\u1ed9 \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c th\u00e0nh c\u00f4ng th\u1ef1c s\u1ef1. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 nh\u1eefng m\u1ed5 x\u1ebb chi ti\u1ebft v\u1ec1 c\u00e1ch c\u00e1c th\u01b0\u01a1ng hi\u1ec7u c\u00f3 th\u1ec3 th\u1ef1c s\u1ef1 c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng \u2013 v\u1edbi ch\u1ec9 3 b\u01b0\u1edbc quan tr\u1ecdng.<\/p>\n

\"Tr\u1ea3i<\/p>\n

Tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng<\/p>\n<\/div>\n

B\u01b0\u1edbc m\u1ed9t: Hi\u1ec3u<\/h2>\n

X\u00e2y d\u1ef1ng n\u1ec1n t\u1ea3ng \u0111\u00fang<\/i><\/h3>\n

Tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng tr\u00ean th\u1ef1c t\u1ebf th\u01b0\u1eddng \u0111\u01b0\u1ee3c \u0111\u01b0a ra v\u1edbi c\u00e1c chi\u1ebfn thu\u1eadt nh\u1ecf l\u1ebb thay v\u00ec m\u1ed9t chi\u1ebfn l\u01b0\u1ee3c b\u00e0i b\u1ea3n. S\u1ebd c\u00f3 ai \u0111\u00f3 quy\u1ebft \u0111\u1ecbnh \u201cch\u00fang t\u00f4i c\u1ea7n b\u1ea3n \u0111\u1ed3 h\u00e0nh tr\u00ecnh kh\u00e1ch h\u00e0ng!\u201d ho\u1eb7c \u201ch\u00e3y b\u1eaft \u0111\u1ea7u ch\u01b0\u01a1ng tr\u00ecnh Ti\u1ebfng n\u00f3i c\u1ee7a kh\u00e1ch h\u00e0ng!\u201d. Nh\u1eefng th\u1ee9 n\u00e0y nghe qua th\u1eadt ho\u00e0nh tr\u00e1ng v\u00e0 to\u00e0n di\u1ec7n nh\u01b0ng ch\u00fang ch\u1ec9 l\u00e0 c\u00f4ng c\u1ee5 v\u00e0 s\u1ebd kh\u00f4ng t\u1ef1 gi\u1ea3i quy\u1ebft \u0111\u01b0\u1ee3c b\u1ea5t c\u1ee9 \u0111i\u1ec1u g\u00ec.<\/p>\n

Tr\u01b0\u1edbc khi chuy\u1ec3n sang chi\u1ebfn thu\u1eadt, h\u00e3y:<\/i><\/p>\n

    \n
  • Bi\u1ebft th\u00e0nh c\u00f4ng tr\u00f4ng nh\u01b0 th\u1ebf n\u00e0o v\u00e0 truy\u1ec1n \u0111\u1ea1t tinh th\u1ea7n \u0111\u00f3 trong to\u00e0n c\u00f4ng ty.<\/li>\n
  • \u0110\u1ea3m b\u1ea3o c\u00e1c n\u1ed7 l\u1ef1c tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng ph\u00f9 h\u1ee3p v\u1edbi m\u1ee5c ti\u00eau v\u00e0 gi\u00e1 tr\u1ecb t\u1ed5ng th\u1ec3 c\u1ee7a t\u1ed5 ch\u1ee9c.<\/li>\n
  • Thi\u1ebft l\u1eadp c\u00e1c ch\u1ec9 s\u1ed1, c\u1ed9t m\u1ed1c quan tr\u1ecdng c\u1ea7n theo d\u00f5i \u0111\u1ec3 bi\u1ebft li\u1ec7u nh\u1eefng n\u1ed7 l\u1ef1c \u0111\u00f3 c\u00f3 th\u00e0nh c\u00f4ng hay kh\u00f4ng.<\/li>\n<\/ul>\n

    Hi\u1ec3u kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh v\u00e0 h\u00e0nh tr\u00ecnh th\u1ef1c t\u1ebf c\u1ee7a h\u1ecd<\/i><\/h3>\n

    Hi\u1ec3u kh\u00e1ch h\u00e0ng l\u00e0 ch\u00eca kh\u00f3a. \u0110i\u1ec1u \u0111\u00f3 c\u00f3 ngh\u0129a l\u00e0 t\u1eadn d\u1ee5ng b\u1ea3n \u0111\u1ed3 h\u00e0nh tr\u00ecnh, ch\u01b0\u01a1ng tr\u00ecnh ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 d\u1eef li\u1ec7u h\u00e0nh vi \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u00ednh x\u00e1c v\u1ecb tr\u00ed c\u1ea7n c\u1ea3i ti\u1ebfn. Sau \u0111\u00f3, c\u1ea7n s\u1eafp x\u1ebfp m\u1ee9c \u0111\u1ed9 \u01b0u ti\u00ean c\u1ee7a nh\u1eefng c\u1ea3i ti\u1ebfn d\u1ef1a tr\u00ean t\u1ea7m nh\u00ecn c\u1ee7a t\u1ed5 ch\u1ee9c v\u00e0 nh\u1eefng ngu\u1ed3n l\u1ef1c s\u1eb5n c\u00f3. \u0110\u00e2y \u0111\u1ed3ng th\u1eddi c\u0169ng l\u00e0 l\u00fac c\u1ea7n \u0111\u01b0a ra l\u1eadp lu\u1eadn v\u1ec1 vi\u1ec7c ph\u00e2n b\u1ed5 c\u00e1c ngu\u1ed3n l\u1ef1c \u0111\u1ec3 thu \u0111\u01b0\u1ee3c l\u1ee3i nhu\u1eadn t\u1eeb vi\u1ec7c \u0111\u1ea7u t\u01b0 v\u00e0o tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng.<\/p>\n

    D\u1ef1 \u0111o\u00e1n t\u01b0\u01a1ng lai<\/i><\/h3>\n

    Kh\u00e1ch h\u00e0ng mu\u1ed1n g\u00ec? H\u1ecfi c\u00e1c nh\u00e0 l\u00e3nh \u0111\u1ea1o, \u0111\u1ed3ng nghi\u1ec7p th\u01b0\u1eddng xuy\u00ean ti\u1ebfp x\u00fac tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng v\u00e0 t\u1eadn d\u1ee5ng ph\u1ea3n h\u1ed3i t\u1eeb ch\u00ednh nh\u1eefng kh\u00e1ch h\u00e0ng. D\u1ef1 \u0111o\u00e1n tr\u01b0\u1edbc t\u1eeb ba \u0111\u1ebfn n\u0103m n\u0103m v\u00e0 b\u1eaft \u0111\u1ea7u \u01b0u ti\u00ean nh\u1eefng c\u1ea3i ti\u1ebfn d\u00e0i h\u1ea1n s\u1ebd ph\u1ee5c v\u1ee5 t\u1ed1t trong giai \u0111o\u1ea1n s\u1eafp t\u1edbi.<\/p>\n

    Kh\u00f4ng nh\u1eefng th\u1ebf, c\u1ea7n d\u00e0nh th\u1eddi gian xem x\u00e9t c\u00e1c th\u01b0\u01a1ng hi\u1ec7u l\u1ea5y kh\u00e1ch h\u00e0ng l\u00e0m trung t\u00e2m \u0111ang l\u00e0m g\u00ec \u0111\u1ec3 m\u1edf r\u1ed9ng danh s\u00e1ch kh\u00e1ch h\u00e0ng trung th\u00e0nh. C\u1eadp nh\u1eadt c\u00e1c xu h\u01b0\u1edbng, d\u1ef1 \u0111o\u00e1n v\u00e0 xem n\u1ed9i b\u1ed9 c\u1ee7a m\u00ecnh s\u1ebd c\u1ea7n \u0111i\u1ec1u ch\u1ec9nh g\u00ec \u0111\u1ec3 theo k\u1ecbp nh\u1eefng thay \u0111\u1ed5i n\u00e0y!<\/p>\n

    Ch\u00ednh nh\u1eefng b\u01b0\u1edbc c\u01a1 b\u1ea3n n\u00e0y s\u1ebd gi\u00fap \u00edch cho b\u1ee9c tranh to\u00e0n c\u1ea3nh \u0111\u1ec3 th\u01b0\u01a1ng hi\u1ec7u c\u00f3 kh\u1ea3 n\u0103ng c\u1ea3i thi\u1ec7n t\u1eebng b\u01b0\u1edbc tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng. H\u00e3y nh\u1eafm \u0111\u1ebfn nh\u1eefng chi\u1ebfn th\u1eafng nhanh ch\u00f3ng \u0111\u1ec3 c\u00f3 \u0111\u01b0\u1ee3c s\u1ef1 tin t\u01b0\u1edfng v\u00e0 \u1ee7ng h\u1ed9 t\u1eeb ban l\u00e3nh \u0111\u1ea1o c\u00f4ng ty.<\/p>\n

    \"Lo\u1ea1i<\/p>\n

    Lo\u1ea1i b\u1ecf c\u00e0ng nhi\u1ec1u g\u1edd gi\u1ea3m t\u1ed1c th\u00ec h\u00e0nh tr\u00ecnh c\u1ee7a kh\u00e1ch h\u00e0ng<\/p>\n<\/div>\n

    B\u01b0\u1edbc 2: C\u1ea3i thi\u1ec7n<\/h2>\n

    H\u00e3y l\u00e0 kh\u00e1ch h\u00e0ng c\u1ee7a ch\u00ednh m\u00ecnh<\/i><\/h3>\n

    \u201cDu l\u1ecbch\u201d theo h\u00e0nh tr\u00ecnh c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ec3 t\u00ecm ki\u1ebfm v\u00e0 s\u1eeda \u0111\u1ed5i nhanh ch\u00f3ng. M\u1ed9t li\u00ean k\u1ebft b\u1ecb h\u1ecfng, m\u1ed9t danh m\u1ee5c l\u1ed7i th\u1eddi ho\u1eb7c m\u1ed9t thao t\u00e1c m\u1ea5t qu\u00e1 nhi\u1ec1u th\u1eddi gian \u2013 s\u1ebd l\u00e0 nh\u1eefng \u01b0u ti\u00ean c\u1ea7n c\u1ea3i thi\u1ec7n tr\u01b0\u1edbc ti\u00ean.<\/p>\n

    Kh\u00f4ng c\u1ea7n ph\u1ea3i d\u00e1n nh\u00e3n \u201cv\u1ea5n \u0111\u1ec1 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng\u201d \u0111\u1ec3 nh\u1eadn \u0111\u01b0\u1ee3c s\u1ef1 h\u1ed7 tr\u1ee3 t\u1eeb t\u1ed5 ch\u1ee9c c\u1ee7a b\u1ea1n. N\u1ebfu v\u1ecb tr\u00ed \u0111\u00f3 b\u1ecb h\u1ecfng th\u00ec \u0111\u00f3 s\u1ebd tr\u1edf th\u00e0nh \u01b0u ti\u00ean c\u1ea7n \u0111\u01b0\u1ee3c s\u1eeda ch\u1eefa, sau \u0111\u00f3 chuy\u1ec3n sang m\u1ed9t m\u1ee5c kh\u00e1c. Lo\u1ea1i b\u1ecf c\u00e0ng nhi\u1ec1u g\u1edd gi\u1ea3m t\u1ed1c th\u00ec h\u00e0nh tr\u00ecnh c\u1ee7a kh\u00e1ch h\u00e0ng s\u1ebd c\u00e0ng thu\u1eadn l\u1ee3i.<\/p>\n

    Khi gi\u1ea3i quy\u1ebft c\u00e1c m\u1ee5c n\u00e0y \u2013 cho d\u00f9 qua email hay \u0111o\u1ea1n chat v\u1edbi c\u00e1c b\u1ed9 ph\u1eadn li\u00ean quan, h\u00e3y ghi l\u1ea1i nh\u1eefng g\u00ec b\u1ea1n \u0111ang t\u00ecm th\u1ea5y v\u00e0 \u0111ang s\u1eeda, sau \u0111\u00f3, t\u00ecm c\u00e1ch \u0111o l\u01b0\u1eddng th\u00e0nh c\u00f4ng c\u1ee7a nh\u1eefng thay \u0111\u1ed5i n\u00e0y.<\/p>\n

    Li\u00ean k\u1ebft \u0111\u01b0\u1ee3c s\u1eeda ch\u1eefa c\u00f3 gi\u00fap k\u1ebft qu\u1ea3 b\u00e1n h\u00e0ng tr\u00ean n\u1ec1n t\u1ea3ng online t\u0103ng h\u01a1n? C\u00e1c cu\u1ed9c g\u1ecdi d\u1ecbch v\u1ee5 c\u00f3 gi\u1ea3m kh\u00f4ng? H\u00e3y ghi l\u1ea1i v\u00e0 sau \u0111\u00f3 truy\u1ec1n \u0111\u1ea1t nh\u1eefng chi\u1ebfn th\u1eafng nhanh ch\u00f3ng n\u00e0y \u0111\u1ec3 gi\u00fap nh\u1eefng ng\u01b0\u1eddi kh\u00e1c th\u1ea5y t\u1ea7m quan tr\u1ecdng c\u1ee7a vi\u1ec7c s\u1eeda ch\u1eefa nh\u1eefng g\u00ec b\u1ecb h\u1ecfng cho kh\u00e1ch h\u00e0ng.<\/p>\n

    X\u00e1c \u0111\u1ecbnh c\u00e1c c\u01a1 h\u1ed9i b\u1ecb b\u1ecf l\u1ee1 \u0111\u1ec3 thu h\u00fat v\u00e0 l\u00e0m h\u00e0i l\u00f2ng kh\u00e1ch h\u00e0ng.<\/i><\/h3>\n

    M\u1ed7i \u0111i\u1ec3m ch\u1ea1m trong h\u00e0nh tr\u00ecnh c\u1ee7a kh\u00e1ch h\u00e0ng l\u00e0 m\u1ed9t c\u01a1 h\u1ed9i \u0111\u1ec3 t\u1ea1o \u1ea5n t\u01b0\u1ee3ng l\u00e2u d\u00e0i.<\/p>\n

    H\u00f3a \u0111\u01a1n c\u1ee7a b\u1ea1n nh\u00e0m ch\u00e1n v\u00e0 \u0111\u00f2i h\u1ecfi kh\u1eaft khe? C\u00e1c th\u00f4ng b\u00e1o l\u1ed7i v\u00e0 trang 404 c\u1ee7a b\u1ea1n c\u00f3 v\u00f4 h\u1ed3n v\u00e0 h\u1eefu d\u1ee5ng kh\u00f4ng? \u0110\u00e2y l\u00e0 nh\u1eefng v\u00ed d\u1ee5 v\u1ec1 nh\u1eefng c\u01a1 h\u1ed9i tuy\u1ec7t v\u1eddi \u0111\u1ec3 t\u1ea1o th\u00eam ni\u1ec1m vui b\u1ea5t ng\u1edd cho m\u1ed9t th\u1ee9 v\u1ed1n \u0111\u00e3 bu\u1ed3n t\u1ebb.<\/p>\n

    C\u00f3 th\u1ec3 c\u00f3 ho\u1ea1t \u0111\u1ed9ng ti\u1ebfp th\u1ecb tr\u01b0\u1edbc khi b\u00e1n h\u00e0ng \u0111\u00e1nh \u0111\u00fang t\u00e2m l\u00fd kh\u00e1ch h\u00e0ng nh\u01b0ng th\u00f4ng tin li\u00ean h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng sau khi mua l\u1ea1i kh\u00e1 m\u1edd nh\u1ea1t. X\u00e1c \u0111\u1ecbnh v\u1ecb tr\u00ed c\u00e1c ch\u01b0\u1edbng ng\u1ea1i v\u1eadt \u0111ang ng\u0103n c\u1ea3n h\u00e0nh tr\u00ecnh to\u00e0n di\u1ec7n c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 ng\u1ed3i l\u1ea1i c\u00f9ng c\u00e1c \u0111\u1ed9i nh\u00f3m \u0111\u1ec3 t\u1ea1o ra tr\u1ea3i nghi\u1ec7m nh\u1ea5t qu\u00e1n, g\u1eafn k\u1ebft v\u00e0 th\u00fa v\u1ecb cho m\u1ecdi kh\u00e1ch h\u00e0ng.<\/p>\n

    C\u00e1 nh\u00e2n h\u00f3a th\u00f4ng tin li\u00ean h\u1ec7.<\/i><\/h3>\n

    M\u1ed7i giao ti\u1ebfp c\u1ee7a kh\u00e1ch h\u00e0ng l\u00e0 m\u1ed9t c\u01a1 h\u1ed9i \u0111\u1ec3 k\u1ebft n\u1ed1i. S\u1eed d\u1ee5ng t\u00ean th\u1eadt khi g\u1eedi th\u00f4ng tin ho\u1eb7c g\u1ecdi cho kh\u00e1ch h\u00e0ng.<\/p>\n

    Kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n s\u1ebd c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c k\u1ebft n\u1ed1i v\u1edbi th\u01b0\u01a1ng hi\u1ec7u khi Thanh Mai h\u1ecfi li\u1ec7u c\u00f4 \u1ea5y c\u00f3 th\u1ec3 l\u00e0m g\u00ec kh\u00e1c cho h\u1ecd, ch\u1ee9 kh\u00f4ng ph\u1ea3i khi \u201c[email\u00a0protected]\u201d x\u00e1c nh\u1eadn \u0111\u01a1n \u0111\u1eb7t h\u00e0ng s\u1ed1 1496279-8.<\/p>\n

    Trau d\u1ed3i v\u0103n h\u00f3a c\u00f4ng ty.<\/i><\/h3>\n

    N\u1ebfu nh\u00e2n vi\u00ean bi\u1ebft r\u1eb1ng b\u1ea1n coi tr\u1ecdng v\u00e0 mong \u0111\u1ee3i ph\u1ea3n h\u1ed3i t\u1eeb h\u1ecd, h\u1ecd s\u1ebd t\u00edch c\u1ef1c t\u00ecm c\u00e1ch c\u1ea3i ti\u1ebfn quy tr\u00ecnh n\u1ed9i b\u1ed9, v\u0103n h\u00f3a v\u00e0 c\u00e1c kh\u00eda c\u1ea1nh c\u00f3 t\u00e1c \u0111\u1ed9ng kh\u00e1c c\u1ee7a doanh nghi\u1ec7p. Nh\u00e2n vi\u00ean vui v\u1ebb, tho\u1ea3i m\u00e1i v\u00e0 g\u1eafn b\u00f3 s\u1ebd gi\u00fap doanh nghi\u1ec7p ti\u1ebfn xa h\u01a1n n\u1eefa \u0111\u1ec3 l\u00e0m h\u00e0i l\u00f2ng kh\u00e1ch h\u00e0ng.<\/p>\n

    \"M\u1edf<\/p>\n

    M\u1edf r\u1ed9ng danh s\u00e1ch kh\u00e1ch h\u00e0ng trung th\u00e0nh<\/p>\n<\/div>\n

    B\u01b0\u1edbc 3: M\u1edf r\u1ed9ng danh s\u00e1ch ng\u01b0\u1eddi \u1ee7ng h\u1ed9<\/h2>\n

    C\u00e1c nh\u00e0 l\u00e3nh \u0111\u1ea1o mu\u1ed1n nghe \u00fd ki\u1ebfn \u200b\u200bt\u1eeb nh\u00e2n vi\u00ean gi\u1ecfi nh\u01b0ng h\u1ecd kh\u00f4ng mu\u1ed1n nghe v\u00e0 c\u0169ng kh\u00f4ng c\u00f3 th\u1eddi gian cho nh\u1eefng th\u1ee9 \u0111\u01b0\u1ee3c th\u1ec3 hi\u1ec7n b\u1eb1ng ng\u00f4n ng\u1eef m\u01a1 h\u1ed3. H\u1ecd \u0111\u01a1n gi\u1ea3n mu\u1ed1n bi\u1ebft nh\u1eefng kho\u1ea3n \u0111\u1ea7u t\u01b0 n\u00e0y mang l\u1ea1i hi\u1ec7u qu\u1ea3 nh\u01b0 th\u1ebf n\u00e0o cho doanh nghi\u1ec7p.<\/p>\n

    \u0110i\u1ec1u quan tr\u1ecdng l\u00e0 ph\u1ea3i li\u00ean k\u1ebft c\u00e1c k\u1ebft qu\u1ea3 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng nh\u01b0 \u201ckh\u00e1ch h\u00e0ng h\u1ea1nh ph\u00fac h\u01a1n\u201d v\u1edbi c\u00e1c k\u1ebft qu\u1ea3 kinh doanh nh\u01b0 \u201ct\u0103ng t\u1ef7 l\u1ec7 gi\u1eef ch\u00e2n\u201d. T\u00ecm hi\u1ec3u c\u1ee5 th\u1ec3 v\u00e0 chia s\u1ebb c\u1ea3 nh\u1eefng th\u1eafng l\u1ee3i \u0111\u1ed9t ph\u00e1 v\u00e0 t\u1ea7m nh\u00ecn d\u00e0i h\u1ea1n v\u1ec1 nh\u1eefng g\u00ec c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh n\u00e0y c\u00f3 th\u1ec3 t\u00e1c \u0111\u1ed9ng \u0111\u1ebfn k\u1ebft qu\u1ea3 kinh doanh t\u1ed5ng th\u1ec3 c\u1ee7a doanh nghi\u1ec7p.<\/p>\n

    M\u1ed9t l\u1eddi c\u1ea3nh b\u00e1o \u1edf \u0111\u00e2y \u2013 KH\u00d4NG CH\u1ec8 chia s\u1ebb bi\u1ec3u \u0111\u1ed3 v\u00e0 con s\u1ed1. Chia s\u1ebb c\u00e2u chuy\u1ec7n c\u1ee7a kh\u00e1ch h\u00e0ng s\u1ebd gi\u00fap c\u00e1c nh\u00e0 l\u00e3nh \u0111\u1ea1o k\u1ebft n\u1ed1i v\u1edbi h\u00e0nh tr\u00ecnh c\u1ea3m x\u00fac c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 t\u1ea1i sao vi\u1ec7c gi\u1ea3i quy\u1ebft nhu c\u1ea7u c\u1ee7a h\u1ecd l\u1ea1i quan tr\u1ecdng \u0111\u1ed1i v\u1edbi s\u1ee9 m\u1ec7nh c\u1ee7a doanh nghi\u1ec7p.<\/p>\n

    Nh\u1eefng ng\u01b0\u1eddi kinh doanh y\u00eau th\u00edch k\u1ebft qu\u1ea3, nh\u01b0ng h\u00e3y nh\u1edb r\u1eb1ng: h\u1ecd v\u1eabn l\u00e0 con ng\u01b0\u1eddi.<\/p>\n

    B\u1ea1n c\u00f3 th\u1ec3 kh\u00f4ng \u201c\u0111\u1ea1i tu\u201d to\u00e0n b\u1ed9 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh, nh\u01b0ng nh\u1eefng c\u1ea3i ti\u1ebfn nh\u1ecf c\u00f3 th\u1ec3 t\u1ea1o ra t\u00e1c \u0111\u1ed9ng r\u1ea5t l\u1edbn. Tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng l\u00e0 m\u1ed9t tr\u00f2 ch\u01a1i d\u00e0i h\u01a1i v\u00e0 l\u00e0 m\u1ed9t m\u00f4n th\u1ec3 thao \u0111\u1ed3ng \u0111\u1ed9i. T\u1eadp trung v\u00e0o nh\u1eefng g\u00ec b\u1ea1n C\u00d3 TH\u1ec2 l\u00e0m \u0111\u1ec3 thu h\u00fat s\u1ef1 ch\u00fa \u00fd c\u0169ng nh\u01b0 gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh ngay t\u1eeb h\u00f4m nay nh\u00e9!<\/p>\n

    Theo\u00a0<\/strong>Business2community<\/em><\/p>\n

    B\u00e0i li\u00ean quan:<\/em><\/p>\n

      \n
    • Giai \u0111o\u1ea1n mua: \u0111i\u1ec3n h\u00ecnh c\u1ee7a h\u00e0nh tr\u00ecnh \u0111a k\u00eanh Omnichannel<\/em><\/li>\n
    • Tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng tr\u1ef1c tuy\u1ebfn giai \u0111o\u1ea1n sau mua<\/em><\/li>\n<\/ul>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

      Vai tr\u00f2 c\u1ee7a Tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng v\u1edbi doanh nghi\u1ec7p H\u1ea7u h\u1ebft c\u00e1c ch\u1ee7 doanh nghi\u1ec7p \u0111\u1ec1u b\u00e0y t\u1ecf r\u1eb1ng: h\u1ecd coi tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng l\u00e0 m\u1ed9t \u01b0u ti\u00ean h\u00e0ng \u0111\u1ea7u, nh\u01b0ng, r\u1ea5t nhi\u1ec1u ng\u01b0\u1eddi trong s\u1ed1 h\u1ecd v\u1eabn ch\u01b0a s\u1eb5n s\u00e0ng v\u00e0 nghi\u00eam t\u00fac v\u1edbi \u01b0u ti\u00ean \u0111\u00f3. D\u1eef li\u1ec7u t\u1eeb SurveyMonkey […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[219],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/52355"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=52355"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/52355\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=52355"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=52355"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=52355"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}