{"id":52367,"date":"2023-12-20T03:21:39","date_gmt":"2023-12-19T20:21:39","guid":{"rendered":"https:\/\/masterskills.org\/blog\/sla-la-gi-va-vai-tro-voi-nganh-dich-vu-khach-hang-p2.html"},"modified":"2023-12-20T03:21:39","modified_gmt":"2023-12-19T20:21:39","slug":"sla-la-gi-va-vai-tro-voi-nganh-dich-vu-khach-hang-p2","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/sla-la-gi-va-vai-tro-voi-nganh-dich-vu-khach-hang-p2.html","title":{"rendered":"SLA l\u00e0 g\u00ec v\u00e0 vai tr\u00f2 v\u1edbi ng\u00e0nh d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng \u2013 P2"},"content":{"rendered":"
Trong ph\u1ea7n 1 c\u1ee7a b\u00e0i vi\u1ebft n\u00e0y, ch\u00fang ta \u0111\u00e3 c\u00f9ng nhau t\u00ecm hi\u1ec3u \u0111\u1ecbnh ngh\u0129a c\u1ee5 th\u1ec3 v\u1ec1 SLA \u2013 \u0111\u1ed1i v\u1edbi m\u1ed9t s\u1ed1 linh v\u1ef1c v\u00e0 c\u1ee5 th\u1ec3 nh\u1ea5t l\u00e0 trong ng\u00e0nh d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng. \u0110\u1ed3ng th\u1eddi, Masterskills c\u0169ng \u0111\u00e3 gi\u00fap c\u00e1c b\u1ea1n ph\u00e2n bi\u1ec7t r\u00f5 c\u00e1c lo\u1ea1i SLA ph\u1ed5 bi\u1ebfn v\u00e0 s\u1ef1 kh\u00e1c bi\u1ec7t gi\u1eefa SLA \u2013 KPI.<\/p>\n

Tham kh\u1ea3o: SLA l\u00e0 g\u00ec v\u00e0 vai tr\u00f2 v\u1edbi ng\u00e0nh d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng \u2013 P1<\/em><\/strong><\/p>\n

\u1ede ph\u1ea7n 2 n\u00e0y, h\u00e3y c\u00f9ng ph\u00e2n t\u00edch vai tr\u00f2 th\u1eadt s\u1ef1 c\u1ee7a SLA v\u1edbi ng\u00e0nh d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng \u0111\u1ec3 tr\u1ea3 l\u1eddi cho c\u00e2u h\u1ecfi t\u1ea1i sao nhi\u1ec1u doanh nghi\u1ec7p hi\u1ec7n \u0111ang \u0111\u1ea7u t\u01b0 th\u1eddi gian, ngu\u1ed3n l\u1ef1c \u0111\u1ec3 thay \u0111\u1ed5i c\u00e1c ch\u1ec9 s\u1ed1 \u0111\u01b0\u1ee3c t\u00ecm th\u1ea5y trong SLA v\u1edbi kh\u00e1ch h\u00e0ng.<\/span><\/p>\n

\"SLA<\/p>\n

SLA \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng v\u1edbi ng\u00e0nh d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng<\/p>\n<\/div>\n

T\u1ea1i sao SLA l\u1ea1i quan tr\u1ecdng v\u1edbi ng\u00e0nh d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng?<\/h2>\n

D\u1ec5 hi\u1ec3u t\u1ea1i sao SLA l\u1ea1i quan tr\u1ecdng \u0111\u1ed1i v\u1edbi c\u00e1c t\u1ed5 ch\u1ee9c l\u1edbn. H\u1ecd c\u00f3 th\u00eam m\u1ed9t k\u00eanh \u0111\u1ec3 theo d\u00f5i kh\u00e1ch quan m\u1ee9c \u0111\u1ed9 hi\u1ec7u qu\u1ea3 c\u1ee7a m\u1ed9t s\u1ed1 d\u1ecbch v\u1ee5 \u0111\u01b0\u1ee3c thu\u00ea ngo\u00e0i nh\u01b0 b\u1ed9 ph\u1eadn CNTT, b\u1ed9 ph\u1eadn h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng v\u00e0 y\u00eau c\u1ea7u c\u00e1c \u0111\u01a1n v\u1ecb \u0111\u00f3 ph\u1ea3i ch\u1ecbu tr\u00e1ch nhi\u1ec7m v\u1edbi nh\u1eefng ti\u00eau chu\u1ea9n do c\u00f4ng ty \u0111\u1eb7t ra.<\/span><\/p>\n

V\u1eady \u0111\u1ed1i v\u1edbi tr\u01b0\u1eddng h\u1ee3p b\u1ea1n \u0111ang qu\u1ea3n l\u00fd b\u1ed9 ph\u1eadn h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng t\u1ea1i m\u1ed9t c\u00f4ng ty nh\u1ecf th\u00ec n\u00ean \u1ee9ng d\u1ee5ng th\u1ebf n\u00e0o?<\/span><\/p>\n

H\u00e3y t\u01b0\u1edfng t\u01b0\u1ee3ng ho\u00e0n c\u1ea3nh c\u1ee7a b\u1ea1n khi \u0111\u00f3: \u0111ang ph\u1ea3i b\u1eadn r\u1ed9n ho\u00e0n th\u00e0nh c\u00e1c \u0111\u01a1n \u0111\u1eb7t h\u00e0ng, ph\u00e2n chia th\u1eddi gian t\u00ecm ki\u1ebfm th\u00eam nhi\u1ec1u kh\u00e1ch h\u00e0ng m\u1edbi ho\u1eb7c gi\u00e1m s\u00e1t s\u1ea3n xu\u1ea5t, ch\u1ea5t l\u01b0\u1ee3ng t\u1eebng s\u1ea3n ph\u1ea9m tr\u01b0\u1edbc khi \u0111\u01b0\u1ee3c chuy\u1ec3n t\u1edbi tay kh\u00e1ch h\u00e0ng.\u00a0<\/span><\/p>\n

Ch\u01b0a h\u1ebft, b\u1ea1n c\u00f2n ch\u01b0a c\u00f3 m\u1ed9t nh\u00f3m h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng ri\u00eang, ho\u1eb7c n\u1ebfu c\u00f3, ch\u00fang c\u0169ng r\u1ea5t nh\u1ecf. Trong ho\u00e0n c\u1ea3nh \u201cba \u0111\u1ea7u s\u00e1u tay\u201d nh\u01b0 v\u1eady, c\u00f3 v\u1ebb ng\u1edb ng\u1ea9n khi theo d\u00f5i s\u1ed1 li\u1ec7u b\u1eb1ng c\u00e1c thu\u1eadt ng\u1eef chuy\u00ean m\u00f4n nh\u01b0 SLA v\u00e0 KPI.<\/span><\/p>\n

Nh\u01b0ng hi\u1ec3u \u0111\u01b0\u1ee3c c\u00e1c nguy\u00ean t\u1eafc \u0111\u1eb1ng sau vi\u1ec7c qu\u1ea3n l\u00fd d\u1ecbch v\u1ee5 (ngay c\u1ea3 khi kh\u00f4ng vi\u1ebft h\u1ee3p \u0111\u1ed3ng c\u1ee5 th\u1ec3 tr\u00ean th\u1ef1c t\u1ebf) s\u1ebd \u0111\u1eb7c bi\u1ec7t quan tr\u1ecdng \u0111\u1ed1i v\u1edbi c\u00e1c c\u00f4ng ty nh\u1ecf v\u00ec m\u1ed9t s\u1ed1 l\u00fd do:<\/span><\/p>\n

    \n
  • SLA gi\u00fap doanh nghi\u1ec7p thi\u1ebft l\u1eadp r\u00f5 m\u1ee5c ti\u00eau r\u00f5 cho kh\u00e1ch h\u00e0ng.<\/strong> C\u0169ng gi\u1ed1ng nh\u01b0 khi theo d\u00f5i doanh thu, chi ph\u00ed \u0111\u1ea7u t\u01b0 cho s\u1ea3n ph\u1ea9m, h\u00e3y s\u1eed d\u1ee5ng SLA \u0111\u1ec3 x\u00e1c minh nhu c\u1ea7u c\u1ea7n h\u1ed7 tr\u1ee3 c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 h\u1ed7 tr\u1ee3 h\u1ecd nhanh nh\u1ea5t, theo \u0111\u00fang nh\u1eefng ti\u00eau ch\u00ed kh\u00e1ch h\u00e0ng mong \u0111\u1ee3i.<\/span><\/li>\n
  • Kh\u00e1ch h\u00e0ng t\u00f4n tr\u1ecdng \u00fd t\u01b0\u1edfng v\u1ec1 SLA \u2013 ngay c\u1ea3 khi kh\u00f4ng c\u00f3 h\u1ee3p \u0111\u1ed3ng<\/strong>.<\/strong> S\u1eed d\u1ee5ng c\u00e1c s\u1ed1 li\u1ec7u th\u1ef1c t\u1ebf \u0111\u1ec3 4 b\u00e0i h\u1ecdc ti\u1ebfp th\u1ecb t\u1eeb c\u00e1c th\u01b0\u01a1ng hi\u1ec7u b\u00e1n tr\u1ef1c ti\u1ebfp t\u1edbi kh\u00e1ch h\u00e0ng, tr\u1ea3 l\u1eddi kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng v\u1ec1 th\u1eddi gian ph\u1ea3n h\u1ed3i ho\u1eb7c m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng \u0111\u1ec3 ch\u1ed1t \u0111\u01b0\u1ee3c nhi\u1ec1u giao d\u1ecbch h\u01a1n.<\/span><\/li>\n<\/ul>\n
    \"SLA<\/p>\n

    SLA s\u1ebd gi\u00fap ch\u1ee7 doanh nghi\u1ec7p n\u1eafm \u0111\u01b0\u1ee3c khi n\u00e0o m\u00ecnh c\u1ea7n b\u1ee9t t\u1ed1c<\/p>\n<\/div>\n

      \n
    • Theo d\u00f5i SLA\u00a0c\u1ea3nh b\u00e1o cho ch\u1ee7 doanh nghi\u1ec7p\u00a0bi\u1ebft khi n\u00e0o c\u1ea7n m\u1edf r\u1ed9ng.<\/strong> N\u1ebfu b\u1ea1n l\u00e0 ng\u01b0\u1eddi s\u00e1ng l\u1eadp c\u1ee7a m\u1ed9t nh\u00f3m nh\u1ecf, trong tr\u01b0\u1eddng h\u1ee3p b\u1ea1n th\u1ea5y li\u00ean t\u1ee5c thi\u1ebfu c\u00e1c ch\u1ec9 s\u1ed1 mong mu\u1ed1n th\u00ec \u0111\u00f3 ch\u00ednh l\u00e0 l\u00fac doanh nghi\u1ec7p c\u1ea7n tuy\u1ec3n th\u00eam ng\u01b0\u1eddi ho\u1eb7c thu\u00ea ngo\u00e0i d\u1ecbch v\u1ee5.<\/span><\/li>\n<\/ul>\n

      H\u01a1n n\u1eefa, SLA c\u1ee7a b\u1ed9 ph\u1eadn d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng t\u01b0\u01a1ng quan v\u1edbi m\u1ecdi b\u1ed9 ph\u1eadn quan tr\u1ecdng kh\u00e1c c\u1ee7a doanh nghi\u1ec7p. N\u1ebfu th\u1eddi gian tr\u1ea3 l\u1eddi \u0111\u01b0\u1ee3c r\u00fat ng\u1eafn, doanh thu th\u01b0\u1eddng t\u0103ng l\u00ean. N\u1ebfu \u0111i\u1ec3m h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng cao, danh s\u00e1ch kh\u00e1ch h\u00e0ng trung th\u00e0nh s\u1ebd d\u00e0i ra v\u00e0 b\u1ea1n c\u00f3 th\u1ec3 th\u1ea5y nhi\u1ec1u ng\u01b0\u1eddi ti\u1ebfp t\u1ee5c quay l\u1ea1i mua h\u00e0ng h\u01a1n.<\/span><\/p>\n

      G\u1ee3i \u00fd c\u00e1ch \u1ee9ng d\u1ee5ng SLA \u0111\u1ec3 ph\u00e1t tri\u1ec3n doanh nghi\u1ec7p<\/h2>\n

      B\u1ea5t k\u1ec3 quy m\u00f4 hay lo\u1ea1i h\u00ecnh doanh nghi\u1ec7p l\u00e0 g\u00ec, c\u00e1c ph\u01b0\u01a1ng ph\u00e1p hi\u1ec7u qu\u1ea3 nh\u1ea5t \u0111\u1eb1ng sau c\u00e1c th\u1ecfa thu\u1eadn cung c\u1ea5p d\u1ecbch v\u1ee5 c\u00f3 th\u1ec3 gi\u00fap th\u01b0\u01a1ng hi\u1ec7u th\u00e0nh c\u00f4ng trong vi\u1ec7c c\u1ea3i thi\u1ec7n ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng.<\/span><\/p>\n

      D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 m\u1eb9o \u0111\u1ec3 gi\u00fap c\u00e1c doanh nghi\u1ec7p nh\u1ecf s\u1eed d\u1ee5ng SLA theo c\u00e1ch hi\u1ec7u qu\u1ea3 nh\u1ea5t:<\/span><\/p>\n

      1. Linh ho\u1ea1t\u00a0v\u1edbi nh\u1eefng t\u00ecnh hu\u1ed1ng c\u00f3 bi\u1ebfn \u0111\u1ed9ng l\u1edbn<\/h3>\n

      C\u00e1c doanh nghi\u1ec7p nh\u1ecf th\u01b0\u1eddng c\u00f3 ch\u1ec9 s\u1ed1 bi\u1ebfn \u0111\u1ed9ng cao h\u01a1n so v\u1edbi th\u01b0\u01a1ng hi\u1ec7u \u0111\u00e3 c\u00f3 t\u00ean tu\u1ed5i. Trong m\u1ed9t th\u00e1ng, s\u1ebd c\u00f3 th\u1eddi \u0111i\u1ec3m b\u1ea1n th\u1ea5y b\u01b0\u1edbc nh\u1ea3y v\u1ecdt v\u1ec1 s\u1ed1 l\u01b0\u1ee3ng \u0111\u01a1n \u0111\u1eb7t h\u00e0ng nh\u01b0ng c\u0169ng c\u00f3 th\u1eddi \u0111i\u1ec3m ph\u00e1t sinh m\u1ed9t v\u1ea5n \u0111\u1ec1 kh\u00f4ng l\u01b0\u1eddng tr\u01b0\u1edbc \u0111\u01b0\u1ee3c v\u1edbi nh\u00e0 s\u1ea3n xu\u1ea5t, \u0111\u1ea9y m\u1ecdi \u01b0\u1edbc t\u00ednh c\u1ee7a b\u1ea1n tr\u1edf v\u1ec1 s\u1ed1 0.<\/span><\/p>\n

      Do \u0111\u00f3, vi\u1ec7c cung c\u1ea5p d\u1ecbch v\u1ee5 c\u0169ng c\u00f3 th\u1ec3 ph\u1ea3i thay \u0111\u1ed5i ngay l\u1eadp t\u1ee9c, khi\u1ebfn b\u1ea1n kh\u00f4ng th\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau \u0111\u00e3 \u0111\u1ec1 ra ban \u0111\u1ea7u. H\u00e3y d\u00e0nh m\u1ed9t ch\u00fat th\u1eddi gian \u0111\u1ec3 l\u00f9i l\u1ea1i v\u00e0 x\u00e1c \u0111\u1ecbnh l\u1ea1i c\u00e1c d\u1ecbch v\u1ee5 \u0111\u01b0\u1ee3c kh\u00e1ch h\u00e0ng mong \u0111\u1ee3i trong th\u1eddi \u0111i\u1ec3m n\u00e0y \u2013 nh\u01b0ng \u0111\u1eebng qu\u00ean theo \u0111u\u1ed5i KPI m\u00ecnh \u0111\u00e3 \u0111\u1eb7t ra.<\/span><\/p>\n

      Thi\u1ebft k\u1ebf l\u1ea1i c\u00e1c ch\u1ec9 s\u1ed1 v\u00e0 \u0111\u1eb7t ra c\u00e1c m\u1ee5c ti\u00eau th\u1ef1c t\u1ebf h\u01a1n trong th\u1eddi gian h\u1ed7n lo\u1ea1n \u0111\u1ec3 c\u00f3 th\u1ec3 l\u1eadp k\u1ebf ho\u1ea1ch hi\u1ec7u qu\u1ea3 cho c\u00e1c s\u1ef1 c\u1ed1 trong t\u01b0\u01a1ng lai.<\/span><\/p>\n

      2. \u0110\u1eb7t ch\u1ec9 s\u1ed1 theo nguy\u1ec7n v\u1ecdng (nh\u01b0ng c\u00f3 th\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c)<\/h3>\n

      B\u1ea1n lu\u00f4n mu\u1ed1n c\u1ea3i thi\u1ec7n SLA c\u1ee7a m\u00ecnh \u0111\u1ec3 khi\u1ebfn kh\u00e1ch h\u00e0ng h\u00e0i l\u00f2ng nh\u01b0ng ch\u1ec9 n\u00ean t\u1eadp trung v\u00e0o c\u00e1c c\u1ea3i ti\u1ebfn c\u00f3 th\u1ec3 gia t\u0103ng v\u00e0 thu\u1eadn ti\u1ec7n theo d\u00f5i.<\/span><\/p>\n

      Kh\u00f4ng n\u00ean \u0111\u1eb7t ti\u00eau chu\u1ea9n qu\u00e1 cao cho c\u00e1c nh\u00f3m nh\u1ecf, \u0111\u1eb7c bi\u1ec7t l\u00e0 c\u00e1c m\u1ee5c ti\u00eau d\u01b0\u1eddng nh\u01b0 r\u1ea5t xa r\u1eddi th\u1ef1c t\u1ebf. Thay v\u00e0o \u0111\u00f3, h\u00e3y x\u00e1c \u0111\u1ecbnh s\u1ed1 li\u1ec7u c\u01a1 s\u1edf, sau \u0111\u00f3, \u0111\u1eb7t KPI cao h\u01a1n m\u1ed9t ch\u00fat. N\u1ebfu b\u1ea1n li\u00ean t\u1ee5c \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau c\u1ee7a m\u00ecnh trong v\u00e0i th\u00e1ng, h\u00e3y t\u0103ng l\u00ean t\u1eeb t\u1eeb. Ch\u1eadm m\u00e0 ch\u1eafc.<\/span><\/p>\n

      \"SLA<\/p>\n

      SLA n\u1ed9i b\u1ed9 s\u1ebd gi\u00fap c\u00e1c Team k\u1ebft h\u1ee3p \u0103n \u00fd v\u1edbi nhau h\u01a1n<\/p>\n<\/div>\n

      3. S\u1eed d\u1ee5ng SLA n\u1ed9i b\u1ed9 \u0111\u1ec3 giao ti\u1ebfp t\u1ed1t h\u01a1n gi\u1eefa c\u00e1c Team<\/h3>\n

      SLA n\u1ed9i b\u1ed9 cho ph\u00e9p giao ti\u1ebfp gi\u1eefa c\u00e1c b\u1ed9 ph\u1eadn trong c\u00f4ng ty t\u1ed1t h\u01a1n. \u0110\u00e2y l\u00e0 m\u1ed9t l\u1ef1a ch\u1ecdn tuy\u1ec7t v\u1eddi cho c\u1ea3 nh\u00f3m l\u1edbn v\u00e0 nh\u1ecf \u0111\u1ec3 thi\u1ebft l\u1eadp k\u1ef3 v\u1ecdng r\u00f5 r\u00e0ng gi\u1eefa c\u00e1c th\u00e0nh vi\u00ean trong nh\u00f3m. Cung c\u1ea5p cho nh\u00f3m d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng nh\u1eefng k\u1ef3 v\u1ecdng th\u1ef1c t\u1ebf v\u1ec1 vi\u1ec7c nh\u1eadn t\u00e0i li\u1ec7u t\u1eeb nh\u00f3m ti\u1ebfp th\u1ecb ho\u1eb7c kho\u1ea3ng th\u1eddi gian c\u1ea7n thi\u1ebft \u0111\u1ec3 s\u1eeda l\u1ed7i t\u1eeb \u0111\u1ed9i k\u1ef9 thu\u1eadt.<\/span><\/p>\n

      T\u00f9y thu\u1ed9c v\u00e0o v\u0103n h\u00f3a c\u1ee7a c\u00f4ng ty, b\u1ea1n c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng m\u1eabu th\u1ecfa thu\u1eadn c\u1ea5p d\u1ecbch v\u1ee5 (SLA) ch\u00ednh th\u1ee9c ho\u1eb7c ch\u1ec9 c\u1ea7n so\u1ea1n th\u1ea3o danh s\u00e1ch c\u00e1c k\u1ef3 v\u1ecdng v\u00e0 y\u00eau c\u1ea7u c\u00e1c b\u00ean li\u00ean quan k\u00fd t\u00ean.<\/span><\/p>\n

      L\u01b0u \u00fd r\u1eb1ng th\u01b0\u01a1ng hi\u1ec7u ho\u00e0n to\u00e0n c\u00f3 th\u1ec3 thi\u1ebft l\u1eadp SLA v\u00e0 KPI cung c\u1ea5p d\u1ecbch v\u1ee5 cho kh\u00e1ch h\u00e0ng \u0111\u1ec3 s\u1eed d\u1ee5ng trong n\u1ed9i b\u1ed9 m\u00e0 kh\u00f4ng c\u1ea7n h\u1ee3p \u0111\u1ed3ng th\u1ecfa thu\u1eadn c\u1ea5p d\u1ecbch v\u1ee5.\u00a0<\/span><\/p>\n

      Trong tr\u01b0\u1eddng h\u1ee3p kh\u00e1ch h\u00e0ng h\u1ecfi v\u1ec1 SLA, h\u1ecd \u0111ang h\u1ecfi v\u1ec1 c\u00e1c ch\u1ec9 s\u1ed1 v\u00e0 m\u1ee9c \u0111\u1ed9 \u01b0u ti\u00ean cho d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n. \u0110\u1ed3ng th\u1eddi, khi x\u00e2y d\u1ef1ng SLA c\u1ea7n l\u01b0u \u00fd t\u1edbi y\u1ebfu t\u1ed1 v\u1ec1 s\u1ef1 linh ho\u1ea1t \u2013 \u0111\u1eb7c bi\u1ec7t v\u1edbi c\u00e1c doanh nghi\u1ec7p nh\u1ecf, startup m\u1edbi th\u00e0nh l\u1eadp. Kh\u00f4ng nh\u1eefng th\u1ebf, kh\u1ea3 n\u0103ng c\u00f3 th\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c c\u0169ng l\u00e0 m\u1ed9t l\u01b0u \u00fd quan tr\u1ecdng trong qu\u00e1 tr\u00ecnh ho\u00e0n thi\u1ec7n SLA.\u00a0<\/span><\/p>\n

      Theo\u00a0Melissa Rosen<\/em><\/p>\n

      B\u00e0i li\u00ean quan:<\/em><\/p>\n

        \n
      • 4 b\u00e0i h\u1ecdc ti\u1ebfp th\u1ecb t\u1eeb c\u00e1c th\u01b0\u01a1ng hi\u1ec7u b\u00e1n tr\u1ef1c ti\u1ebfp t\u1edbi kh\u00e1ch h\u00e0ng<\/em><\/li>\n
      • 5 c\u00e1ch t\u1ed1i \u01b0u quy tr\u00ecnh nu\u00f4i d\u01b0\u1ee1ng kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng<\/em><\/li>\n<\/ul>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

        Tham kh\u1ea3o: SLA l\u00e0 g\u00ec v\u00e0 vai tr\u00f2 v\u1edbi ng\u00e0nh d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng \u2013 P1<\/em><\/strong><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[219],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/52367"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=52367"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/52367\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=52367"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=52367"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=52367"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}