{"id":52400,"date":"2023-12-20T03:28:42","date_gmt":"2023-12-19T20:28:42","guid":{"rendered":"https:\/\/masterskills.org\/blog\/5-cach-toi-uu-quy-trinh-nuoi-duong-khach-hang-tiem-nang.html"},"modified":"2023-12-20T03:28:42","modified_gmt":"2023-12-19T20:28:42","slug":"5-cach-toi-uu-quy-trinh-nuoi-duong-khach-hang-tiem-nang","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/5-cach-toi-uu-quy-trinh-nuoi-duong-khach-hang-tiem-nang.html","title":{"rendered":"5 c\u00e1ch t\u1ed1i \u01b0u quy tr\u00ecnh nu\u00f4i d\u01b0\u1ee1ng kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng"},"content":{"rendered":"
Th\u01b0\u01a1ng hi\u1ec7u \u0111\u00e3 \u0111\u1ea7u t\u01b0 r\u1ea5t nhi\u1ec1u th\u1eddi gian v\u00e0 ngu\u1ed3n l\u1ef1c \u0111\u1ec3 ho\u00e0n thi\u1ec7n s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 c\u1ee7a m\u00ecnh. Chi\u1ebfn l\u01b0\u1ee3c ti\u1ebfp th\u1ecb c\u0169ng \u0111\u00e3 \u0111\u01b0\u1ee3c t\u1ed1i \u01b0u h\u00f3a. \u1ede th\u1eddi \u0111i\u1ec3m hi\u1ec7n t\u1ea1i, kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng \u0111\u00e3 b\u1eaft \u0111\u1ea7u xu\u1ea5t hi\u1ec7n. Tuy nhi\u00ean, th\u1ef1c t\u1ebf cho th\u1ea5y, s\u1ed1 l\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng c\u00f3 th\u1ec3 chuy\u1ec3n \u0111\u1ed5i, \u0111em l\u1ea1i doanh s\u1ed1 b\u00e1n h\u00e0ng ch\u01b0a nhi\u1ec1u nh\u01b0 k\u1ef3 v\u1ecdng. N\u1ebfu nh\u01b0 c\u00f3 th\u1ec3 t\u1ed1i \u01b0u quy tr\u00ecnh chuy\u1ec3n \u0111\u1ed5i kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng, ch\u1eafc ch\u1eafn, doanh s\u1ed1 b\u00e1n h\u00e0ng s\u1ebd t\u0103ng v\u1ecdt!<\/p>\n

C\u00e2u chuy\u1ec7n tr\u00ean nghe c\u00f3 quen thu\u1ed9c kh\u00f4ng? N\u1ebfu v\u1eady, h\u00e3y ti\u1ebfp t\u1ee5c theo d\u00f5i nh\u1eefng n\u1ed9i dung \u0111\u01b0\u1ee3c chia s\u1ebb d\u01b0\u1edbi \u0111\u00e2y \u0111\u1ec3 hi\u1ec3u th\u00eam v\u1ec1 n\u0103m c\u00e1ch chuy\u1ec3n \u0111\u1ed5i c\u00e1c kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng v\u00e0 t\u0103ng doanh s\u1ed1 d\u01b0\u1edbi \u0111\u00e2y nh\u00e9!<\/p>\n

\"Trong<\/p>\n

\u1ede giai \u0111o\u1ea1n cu\u1ed1i c\u1ee7a quy tr\u00ecnh nu\u00f4i d\u01b0\u1ee1ng kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng, \u0111\u1eebng l\u1ea1m d\u1ee5ng t\u1ef1 \u0111\u1ed9ng ho\u00e1<\/p>\n<\/div>\n

1. \u0110\u1eebng ph\u1ee5 thu\u1ed9c v\u00e0o t\u1ef1 \u0111\u1ed9ng h\u00f3a<\/h2>\n

Ch\u00fang ta \u0111ang s\u1ed1ng trong m\u1ed9t th\u1ebf gi\u1edbi m\u00e0 t\u1ef1 \u0111\u1ed9ng h\u00f3a \u0111\u00e3 \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n tr\u00ean h\u1ea7u kh\u1eafp c\u00e1c l\u0129nh v\u1ef1c c\u1ee7a cu\u1ed9c s\u1ed1ng, \u0111\u1ebfn c\u1ea3 xe \u00f4t\u00f4 c\u0169ng b\u1eaft \u0111\u1ea7u t\u1ef1 l\u00e1i. M\u1eb7c d\u00f9 t\u1ef1 \u0111\u1ed9ng h\u00f3a c\u00f3 v\u1ebb l\u00e0 m\u1ed9t c\u00e1ch tuy\u1ec7t v\u1eddi \u0111\u1ec3 ti\u1ebft ki\u1ec7m th\u1eddi gian v\u00e0 ti\u1ec1n b\u1ea1c, nh\u01b0ng c\u00f3 l\u1ebd, n\u00f3 kh\u00f4ng n\u00ean \u0111\u01b0\u1ee3c t\u00edch h\u1ee3p v\u00e0o chi\u1ebfn l\u01b0\u1ee3c ti\u1ebfp theo c\u1ee7a th\u01b0\u01a1ng hi\u1ec7u. T\u1ea1i sao? Qu\u00e1 tr\u00ecnh b\u00e1n h\u00e0ng, \u0111\u1eb7c bi\u1ec7t l\u00e0 g\u1ea7n cu\u1ed1i ph\u1ec5u chuy\u1ec3n \u0111\u1ed5i, \u0111\u00f2i h\u1ecfi m\u1ee9c \u0111\u1ed9 c\u00e1 nh\u00e2n h\u00f3a cao h\u01a1n.<\/p>\n

Do \u0111\u00f3, th\u01b0\u01a1ng hi\u1ec7u c\u1ea7n \u0111i\u1ec1u ch\u1ec9nh c\u00e1c m\u1eabu qu\u1ea3ng c\u00e1o b\u00e1n h\u00e0ng c\u1ee7a m\u00ecnh \u0111\u1ec3 ph\u00f9 h\u1ee3p nh\u1ea5t v\u1edbi nhu c\u1ea7u c\u1ee7a t\u1eebng t\u1eadp kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng. \u1ede th\u1eddi \u0111i\u1ec3m n\u00e0y, t\u1ef1 \u0111\u1ed9ng h\u00f3a s\u1ebd kh\u00f4ng mang \u0111\u1ebfn cho kh\u00e1ch h\u00e0ng nh\u1eefng t\u01b0\u01a1ng t\u00e1c c\u00e1 nh\u00e2n h\u00f3a nh\u01b0 gi\u1eefa ng\u01b0\u1eddi v\u1edbi ng\u01b0\u1eddi. Ch\u00ednh \u0111i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 khi\u1ebfn h\u1ecd s\u1ee3 h\u00e3i ho\u1eb7c kh\u00f3 ch\u1ecbu m\u00e0 r\u1eddi \u0111i ngay l\u1eadp t\u1ee9c.<\/p>\n

2. Th\u00eam gi\u00e1 tr\u1ecb cho kh\u00e1ch h\u00e0ng<\/h2>\n

Khi kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng b\u1eaft \u0111\u1ea7u xu\u1ea5t hi\u1ec7n, nhi\u1ec1u ng\u01b0\u1eddi cho r\u1eb1ng, \u0111\u00e3 \u0111\u1ebfn l\u00fac c\u1ea7n \u0111\u1ea9y m\u1ea1nh qu\u1ea3ng c\u00e1o \u0111\u1ec3 b\u00e1n \u0111\u01b0\u1ee3c nhi\u1ec1u h\u00e0ng h\u01a1n. \u0110i\u1ec1u \u0111\u00f3 kh\u00f4ng nh\u1ea5t thi\u1ebft ph\u1ea3i l\u00e0m ngay l\u1eadp t\u1ee9c. M\u1ed9t kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng m\u1edbi ch\u1ec9 l\u00e0 m\u1ed9t ng\u01b0\u1eddi \u0111ang th\u1eed nghi\u1ec7m, \u0111ang d\u00e0nh th\u1eddi gian \u0111\u1ec3 t\u00ecm hi\u1ec3u th\u00eam th\u00f4ng tin v\u1ec1 doanh nghi\u1ec7p c\u1ee7a b\u1ea1n. H\u1ecd ch\u01b0a quen thu\u1ed9c v\u00e0 ho\u00e0n to\u00e0n c\u00f3 th\u1ec3 l\u00e0 ch\u01b0a tin t\u01b0\u1edfng b\u1ea1n. Do \u0111\u00f3, \u0111\u00e2y ch\u00ednh l\u00e0 th\u1eddi \u0111i\u1ec3m quan tr\u1ecdng \u0111\u1ec3 x\u00e2y d\u1ef1ng l\u00f2ng tin b\u1eb1ng c\u00e1ch t\u0103ng th\u00eam gi\u00e1 tr\u1ecb cho kh\u00e1ch h\u00e0ng tr\u01b0\u1edbc khi th\u1ef1c hi\u1ec7n b\u1ea5t k\u1ef3 qu\u1ea3ng c\u00e1o n\u00e0o.<\/p>\n

Gi\u00e1 tr\u1ecb n\u00e0y c\u00f3 th\u1ec3 \u1edf d\u1ea1ng nh\u1eefng \u0111\u00e1nh gi\u00e1, b\u00e1o c\u00e1o ch\u00ednh th\u1ee9c \u2013 ho\u00e0n to\u00e0n mi\u1ec5n ph\u00ed \u0111\u1ec1 c\u1eadp \u0111\u1ebfn nhu c\u1ea7u c\u1ee7a h\u1ecd ho\u1eb7c th\u1eadm ch\u00ed l\u00e0 m\u1ed9t t\u00e1ch c\u00e0 ph\u00ea b\u1ea5t ng\u1edd (n\u1ebfu th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a b\u1ea1n l\u00e0 m\u1ed9t c\u1eeda h\u00e0ng ho\u1eb7c qu\u00e1n cafe). T\u1eb7ng th\u00eam gi\u00e1 tr\u1ecb \u2013 \u0111\u1eb7c bi\u1ec7t l\u00e0 \u1edf th\u1eddi \u0111i\u1ec3m kh\u00e1ch h\u00e0ng \u0111ang c\u1ea7n s\u1ebd gi\u00fap b\u1ea1n nhanh ch\u00f3ng nh\u1eadn \u0111\u01b0\u1ee3c tin t\u01b0\u1edfng c\u1ee7a kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng m\u1edbi. Ch\u1ec9 khi b\u1ea1n c\u00f3 \u0111\u01b0\u1ee3c s\u1ef1 tin t\u01b0\u1edfng c\u1ee7a h\u1ecd th\u00ec b\u1ea1n m\u1edbi d\u1ec5 b\u00e1n \u0111\u01b0\u1ee3c h\u00e0ng.<\/p>\n

\"Th\u01b0\u01a1ng<\/p>\n

Th\u01b0\u01a1ng hi\u1ec7u n\u00ean x\u00e2y d\u1ef1ng c\u01a1 ch\u1ebf ph\u1ea3n h\u1ed3i kh\u00e1ch h\u00e0ng t\u00edch c\u1ef1c v\u00e0 nhanh ch\u00f3ng<\/p>\n<\/div>\n

3. Ph\u1ea3n h\u1ed3i c\u00e0ng s\u1edbm c\u00e0ng t\u1ed1t<\/h2>\n

D\u1ef1a tr\u00ean m\u1ed9t nghi\u00ean c\u1ee9u \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n b\u1edfi b\u1ed9 ph\u1eadn Qu\u1ea3n l\u00fd ph\u1ea3n h\u1ed3i kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng, t\u1ef7 l\u1ec7 kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng ph\u1ea3n h\u1ed3i l\u1ea1i s\u1ebd gi\u1ea3m 100 l\u1ea7n n\u1ebfu so s\u00e1nh gi\u1eefa m\u1ed1c \u0111\u01b0\u1ee3c ch\u0103m s\u00f3c trong v\u00f2ng 5 ph\u00fat v\u00e0 30 ph\u00fat. N\u00f3i m\u1ed9t c\u00e1ch \u0111\u01a1n gi\u1ea3n, b\u1ea1n c\u00e0ng l\u00e2u ph\u1ea3n h\u1ed3i kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng, kh\u1ea3 n\u0103ng h\u1ecd chuy\u1ec3n \u0111\u1ed5i l\u1ea1i c\u00e0ng \u00edt.<\/p>\n

C\u00e1c doanh nghi\u1ec7p l\u1edbn trong ng\u00e0nh ng\u00e2n h\u00e0ng, ch\u1eb3ng h\u1ea1n nh\u01b0 Quicken v\u00e0 Citigroup, bi\u1ebft gi\u00e1 tr\u1ecb c\u1ee7a vi\u1ec7c ph\u1ea3n h\u1ed3i kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng m\u1ed9t c\u00e1ch nhanh ch\u00f3ng v\u00e0 nhi\u1ec1u h\u01a1n m\u1ed9t l\u1ea7n. B\u00ean c\u1ea1nh \u0111\u00f3, m\u1ed9t nghi\u00ean c\u1ee9u \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n b\u1edfi Tenfold cho th\u1ea5y nhi\u1ec1u ng\u01b0\u1eddi cho vay th\u1ebf ch\u1ea5p li\u00ean h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng c\u1ee7a h\u1ecd h\u01a1n 15 l\u1ea7n. Ch\u00eca kh\u00f3a quan tr\u1ecdng \u2013 h\u00e3y ki\u00ean tr\u00ec. Ki\u00ean tr\u00ec kh\u00f4ng c\u00f3 ngh\u0129a l\u00e0 \u201ckh\u00f3 ch\u1ecbu\u201d nh\u01b0ng n\u00f3 c\u00f3 ngh\u0129a l\u00e0 \u0111\u1eebng b\u1ecf cu\u1ed9c sau l\u1ea7n \u0111\u1ea7u ti\u00ean, th\u1ee9 hai ho\u1eb7c th\u1ee9 ba.<\/p>\n

4. Th\u01b0\u1eddng xuy\u00ean c\u1eadp nh\u1eadt ti\u1ebfn \u0111\u1ed9 v\u1edbi kh\u00e1ch h\u00e0ng<\/h2>\n

Nh\u01b0 \u0111\u00e3 \u0111\u1ec1 c\u1eadp \u1edf tr\u00ean, m\u1ed9t m\u1ed1i quan h\u1ec7 th\u00e0nh c\u00f4ng \u0111\u01b0\u1ee3c x\u00e2y d\u1ef1ng tr\u00ean s\u1ef1 tin t\u01b0\u1edfng. L\u00e0 con ng\u01b0\u1eddi, ch\u00fang ta v\u1ed1n d\u0129 s\u1ebd kh\u00f4ng tin t\u01b0\u1edfng ai \u0111\u00f3 \u0111ang ch\u1ec9 n\u00f3i nh\u1eefng \u0111i\u1ec1u v\u00ec l\u1ee3i \u00edch c\u00e1 nh\u00e2n c\u1ee7a h\u1ecd. M\u1ed9t trong nh\u1eefng c\u00e1ch t\u1ed1t nh\u1ea5t \u0111\u1ec3 c\u00f3 \u0111\u01b0\u1ee3c s\u1ef1 tin t\u01b0\u1edfng c\u1ee7a kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng l\u00e0 l\u01b0u l\u1ea1i nh\u1eefng g\u00ec b\u1ea1n \u0111\u00e3 h\u1ee9a h\u1eb9n v\u1edbi kh\u00e1ch h\u00e0ng v\u00e0 th\u01b0\u1eddng xuy\u00ean c\u1eadp nh\u1eadt k\u1ebft qu\u1ea3 \u2013 t\u1ed1c \u0111\u1ed9, m\u1ed1c th\u1eddi gian ho\u00e0n th\u00e0nh, v.v. M\u1ed9t khi kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng c\u00f3 th\u1ec3 x\u00e1c minh nh\u1eefng g\u00ec b\u1ea1n \u0111ang n\u00f3i l\u00e0 s\u1ef1 th\u1eadt, h\u1ecd s\u1ebd ho\u00e0n to\u00e0n tin t\u01b0\u1edfng b\u1ea1n.<\/p>\n

5. H\u00e3y l\u00e0 ch\u00ednh m\u00ecnh<\/h2>\n

Nghe c\u00f3 v\u1ebb s\u00e1o m\u00f2n nh\u01b0ng \u0111\u00e2y l\u00e0 m\u1ed9t y\u1ebfu t\u1ed1 kh\u00f4ng th\u1ec3 b\u1ecf qua. M\u1eb7c d\u00f9 ng\u01b0\u1eddi \u0111\u00f3 c\u00f3 th\u1ec3 \u0111ang mua m\u1ed9t s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5, h\u1ecd v\u1eabn \u0111ang ti\u1ebfn h\u00e0nh kinh doanh v\u1edbi nh\u1eefng c\u00e1 nh\u00e2n \u2013 \u201c\u0111\u1ea1i s\u1ee9 th\u01b0\u01a1ng hi\u1ec7u\u201d trong c\u00e1c t\u01b0\u01a1ng t\u00e1c. \u0110\u00f3 l\u00e0 t\u00e2m l\u00fd c\u01a1 b\u1ea3n c\u1ee7a con ng\u01b0\u1eddi \u2013 t\u1ea5t c\u1ea3 ch\u00fang ta \u0111\u1ec1u c\u00f3 nhu c\u1ea7u k\u1ebft n\u1ed1i v\u1edbi nh\u1eefng con ng\u01b0\u1eddi kh\u00e1c v\u00e0 quy tr\u00ecnh b\u00e1n h\u00e0ng c\u0169ng v\u1eady. Tuy nhi\u00ean, tr\u00ean th\u1ef1c t\u1ebf, vi\u1ec7c thuy\u1ebft ph\u1ee5c m\u1ed9t ai \u0111\u00f3 chi ti\u00eau s\u1ed1 ti\u1ec1n m\u00e0 r\u1ea5t v\u1ea5t v\u1ea3 h\u1ecd m\u1edbi ki\u1ebfm \u0111\u01b0\u1ee3c th\u1eadm ch\u00ed c\u00f2n quan tr\u1ecdng h\u01a1n khi th\u1ec3 hi\u1ec7n c\u00e1 t\u00ednh v\u00e0 kh\u00eda c\u1ea1nh c\u1ee7a c\u00e1 nh\u00e2n b\u1ea1n. H\u00e3y h\u00e0nh x\u1eed chuy\u00ean nghi\u1ec7p, t\u1ea5t nhi\u00ean, nh\u01b0ng ph\u1ea3i th\u1ef1c t\u1ebf v\u00e0 c\u00f3 t\u00ecnh ng\u01b0\u1eddi. Kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng c\u1ee7a b\u1ea1n s\u1ebd c\u1ea3m \u01a1n b\u1ea1n v\u00ec \u0111i\u1ec1u \u0111\u00f3.<\/p>\n

Theo Forbes.com<\/em><\/p>\n

B\u00e0i li\u00ean quan:<\/em><\/p>\n

    \n
  • Khai th\u00e1c Email \u201cnh\u1ecf gi\u1ecdt\u201d \u0111\u1ec3 nu\u00f4i kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng<\/em><\/li>\n
  • Thu h\u00fat kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng nh\u1edd t\u1ed1i \u01b0u t\u1eeb n\u1ed9i dung t\u1edbi live chat<\/em><\/li>\n<\/ul>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

    C\u00e2u chuy\u1ec7n tr\u00ean nghe c\u00f3 quen thu\u1ed9c kh\u00f4ng? N\u1ebfu v\u1eady, h\u00e3y ti\u1ebfp t\u1ee5c theo d\u00f5i nh\u1eefng n\u1ed9i dung \u0111\u01b0\u1ee3c chia s\u1ebb d\u01b0\u1edbi \u0111\u00e2y \u0111\u1ec3 hi\u1ec3u th\u00eam v\u1ec1 n\u0103m c\u00e1ch chuy\u1ec3n \u0111\u1ed5i c\u00e1c kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng v\u00e0 t\u0103ng doanh s\u1ed1 d\u01b0\u1edbi \u0111\u00e2y nh\u00e9!<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[219],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/52400"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=52400"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/52400\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=52400"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=52400"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=52400"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}