{"id":52438,"date":"2023-12-20T03:38:38","date_gmt":"2023-12-19T20:38:38","guid":{"rendered":"https:\/\/masterskills.org\/blog\/de-cuoc-goi-ho-tro-deu-co-kha-nang-giu-chan-khach-hang.html"},"modified":"2023-12-20T03:38:38","modified_gmt":"2023-12-19T20:38:38","slug":"de-cuoc-goi-ho-tro-deu-co-kha-nang-giu-chan-khach-hang","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/de-cuoc-goi-ho-tro-deu-co-kha-nang-giu-chan-khach-hang.html","title":{"rendered":"\u0110\u1ec3 cu\u1ed9c g\u1ecdi h\u1ed7 tr\u1ee3 \u0111\u1ec1u c\u00f3 kh\u1ea3 n\u0103ng gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng"},"content":{"rendered":"
M\u1ecdi ng\u01b0\u1eddi th\u01b0\u1eddng cho r\u1eb1ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng th\u1ef1c hi\u1ec7n ch\u1ee9c n\u0103ng \u201ch\u1ed7 tr\u1ee3\u201d trong m\u1ed9t doanh nghi\u1ec7p ch\u1ee9 kh\u00f4ng ph\u1ea3i l\u00e0 ch\u1ee9c n\u0103ng \u201cb\u00e1n h\u00e0ng\u201d. Nh\u01b0ng m\u1ed7i khi kh\u00e1ch h\u00e0ng tr\u00f2 chuy\u1ec7n v\u1edbi nh\u00e2n vi\u00ean d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng th\u00ec \u0111\u00e2y l\u1ea1i l\u00e0 c\u01a1 h\u1ed9i \u0111\u1ec3 gi\u1eef ho\u1eb7c khi\u1ebfn kh\u00e1ch h\u00e0ng r\u1eddi \u0111i. Ch\u01b0a h\u1ebft, nh\u00f3m d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u1ee7a th\u01b0\u01a1ng hi\u1ec7u ch\u00ednh l\u00e0 nh\u1eefng ng\u01b0\u1eddi \u0111i \u0111\u1ea7u trong vi\u1ec7c x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng \u2013 kh\u00f4ng ch\u1ec9 qua vi\u1ec7c nh\u1eadn c\u00e1c cu\u1ed9c g\u1ecdi th\u00f4ng th\u01b0\u1eddng.<\/p>\n

Tuy nhi\u00ean, \u0111\u00e3 c\u00f3 r\u1ea5t nhi\u1ec1u c\u00f4ng ty b\u1ecf l\u1ee1 c\u00e1c c\u01a1 h\u1ed9i \u0111\u1ec3 t\u1ed1i \u0111a h\u00f3a ti\u1ec1m n\u0103ng c\u1ee7a \u0111\u1ed9i ng\u0169 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh. V\u1edbi m\u1ed9t s\u1ed1 kh\u00f3a \u0111\u00e0o t\u1ea1o b\u1ed5 sung v\u00e0 quan \u0111i\u1ec3m thay \u0111\u1ed5i tr\u1ecdng t\u00e2m, nh\u00f3m d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng ho\u00e0n to\u00e0n c\u00f3 th\u1ec3 gi\u00fap t\u0103ng th\u00eam gi\u00e1 tr\u1ecb cho doanh nghi\u1ec7p b\u1eb1ng c\u00e1ch t\u0103ng c\u01b0\u1eddng m\u1ed1i quan h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng, c\u1ea3i thi\u1ec7n kh\u1ea3 n\u0103ng gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng v\u00e0 t\u1ea1o \u0111\u1ed9ng l\u1ef1c \u0111\u1ec3 b\u00e1n \u0111\u01b0\u1ee3c nhi\u1ec1u h\u00e0ng h\u01a1n.<\/p>\n

D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 chi\u1ebfn l\u01b0\u1ee3c \u0111\u01a1n gi\u1ea3n \u0111\u1ec3 c\u1ea3i thi\u1ec7n kh\u1ea3 n\u0103ng gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng qua nh\u1eefng t\u01b0\u01a1ng t\u00e1c d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng h\u00e0ng ng\u00e0y:<\/p>\n

\"\u0110\u1eb7t<\/p>\n

\u0110\u1eb7t c\u00e2u h\u1ecfi g\u1ee3i m\u1edf trong qu\u00e1 tr\u00ecnh tr\u00f2 chuy\u1ec7n v\u1edbi kh\u00e1ch h\u00e0ng<\/p>\n<\/div>\n

\u0110\u1eb7t nh\u1eefng c\u00e2u h\u1ecfi hay v\u00e0 khai th\u00e1c v\u1ea5n \u0111\u1ec1 s\u00e2u h\u01a1n<\/h2>\n

Thay v\u00ec h\u1ecfi kh\u00e1ch h\u00e0ng nh\u1eefng c\u00e2u h\u1ecfi c\u00f3\/ kh\u00f4ng \u0111\u01a1n gi\u1ea3n, h\u00e3y h\u01b0\u1edbng d\u1eabn c\u00e1c nh\u00e2n vi\u00ean d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh \u0111\u1eb7t nh\u1eefng c\u00e2u h\u1ecfi m\u1edf. H\u00e3y h\u1ecfi kh\u00e1ch h\u00e0ng nh\u1eefng \u0111i\u1ec1u nh\u01b0:<\/p>\n

    \n
  • H\u00f4m nay t\u00f4i gi\u00fap g\u00ec \u0111\u01b0\u1ee3c cho b\u1ea1n? \u0110i\u1ec1u g\u00ec \u0111\u00e3 khi\u1ebfn b\u1ea1n quy\u1ebft \u0111\u1ecbnh g\u1ecdi cho ch\u00fang t\u00f4i?<\/li>\n
  • B\u1ea1n c\u1ea3m th\u1ea5y th\u1ebf n\u00e0o v\u1ec1 tr\u1ea3i nghi\u1ec7m c\u1ee7a m\u00ecnh v\u1edbi ch\u00fang t\u00f4i?<\/li>\n
  • V\u1ea5n \u0111\u1ec1 l\u1edbn nh\u1ea5t m\u00e0 ch\u00fang t\u00f4i c\u00f3 th\u1ec3 gi\u00fap b\u1ea1n h\u00f4m nay l\u00e0 g\u00ec?<\/li>\n
  • B\u1ea1n \u0111\u00e3 th\u1eed s\u1ea3n ph\u1ea9m\/ d\u1ecbch v\u1ee5 m\u1edbi c\u1ee7a ch\u00fang t\u00f4i ch\u01b0a? Tr\u1ea3i nghi\u1ec7m \u0111\u00e3 di\u1ec5n ra nh\u01b0 th\u1ebf n\u00e0o?<\/li>\n
  • B\u1ea1n c\u00f3 nghe n\u00f3i v\u1ec1 b\u1ea5t k\u1ef3 \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh c\u1ee7a ch\u00fang t\u00f4i g\u1ea7n \u0111\u00e2y kh\u00f4ng?<\/li>\n<\/ul>\n

    H\u00e3y t\u00f2 m\u00f2. H\u00e3y chu\u1ea9n b\u1ecb \u0111\u1ec3 kh\u00e1ch h\u00e0ng n\u00f3i nhi\u1ec1u h\u01a1n b\u1ea1n mong \u0111\u1ee3i. V\u00e0 quan tr\u1ecdng nh\u1ea5t, h\u00e3y l\u1eafng nghe! Tr\u00f2 chuy\u1ec7n v\u1edbi kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 l\u00e0 m\u1ed9t ngu\u1ed3n tr\u00ed tu\u1ec7, t\u1ea1o n\u00ean nh\u1eefng l\u1ee3i th\u1ebf c\u1ea1nh tranh tuy\u1ec7t v\u1eddi. V\u00ed d\u1ee5: t\u1eeb m\u1ed9t cu\u1ed9c g\u1ecdi d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng th\u00f4ng th\u01b0\u1eddng b\u1ea1n c\u00f3 th\u1ec3 bi\u1ebft r\u1eb1ng \u0111\u1ed1i th\u1ee7 l\u1edbn nh\u1ea5t c\u1ee7a m\u00ecnh \u0111ang th\u1eed nghi\u1ec7m s\u1ea3n ph\u1ea9m m\u1edbi, ho\u1eb7c \u0111\u1ed1i th\u1ee7 m\u1edbi \u0111ang tham gia th\u1ecb tr\u01b0\u1eddng l\u00e0 ai, v.v \u0111\u1ec3 t\u1eeb \u0111\u00f3 c\u00f3 nh\u1eefng chi\u1ebfn l\u01b0\u1ee3c \u0111i\u1ec1u ch\u1ec9nh k\u1ecbp th\u1eddi.<\/p>\n

    Vi\u1ec7c l\u1eafng nghe c\u00e1c khi\u1ebfu n\u1ea1i v\u00e0 x\u1eed l\u00fd nh\u1eefng v\u1ea5n \u0111\u1ec1 gi\u1ed1ng nhau t\u1eeb nhi\u1ec1u kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 gi\u00fap th\u01b0\u01a1ng hi\u1ec7u hi\u1ec3u r\u00f5 h\u01a1n \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh c\u00e1c \u01b0u ti\u00ean cao c\u1ea7n thay \u0111\u1ed5i trong quy tr\u00ecnh c\u1ee7a c\u00f4ng ty ho\u1eb7c th\u1eadm ch\u00ed c\u00f3 th\u00eam nh\u1eefng \u00fd t\u01b0\u1edfng cho c\u00e1c s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5 m\u1edbi. D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng kh\u00f4ng ch\u1ec9 \u0111\u1ec3 gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 th\u00f4ng th\u01b0\u1eddng, n\u00f3 c\u00f3 th\u1ec3 l\u00e0 m\u1ed9t ph\u01b0\u01a1ng ti\u1ec7n \u0111\u1ec3 t\u00ecm hi\u1ec3u th\u00eam v\u1ec1 th\u00e1i \u0111\u1ed9 c\u1ee7a kh\u00e1ch h\u00e0ng, tri\u1ec3n khai l\u1ef1a ch\u1ecdn nghi\u00ean c\u1ee9u th\u1ecb tr\u01b0\u1eddng, th\u1ef1c hi\u1ec7n c\u00e1c cu\u1ed9c kh\u1ea3o s\u00e1t v\u1ec1 m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 c\u1eadp nh\u1eadt th\u01b0\u1eddng xuy\u00ean nh\u1eefng thay \u0111\u1ed5i \u0111ang x\u1ea3y ra trong ng\u00e0nh c\u1ee7a b\u1ea1n.<\/p>\n

    \"Trao<\/p>\n

    Trao quy\u1ec1n cho nh\u00e2n vi\u00ean<\/p>\n<\/div>\n

    Trao quy\u1ec1n cho nh\u00e2n vi\u00ean d\u1ecbch v\u1ee5 th\u1ef1c hi\u1ec7n ho\u1eb7c \u0111\u01b0a ra nh\u1eefng l\u1eddi h\u1ee9a ch\u00ednh x\u00e1c<\/h2>\n

    M\u1ed9t nguy\u00ean nh\u00e2n ph\u1ed5 bi\u1ebfn g\u00e2y th\u1ea5t v\u1ecdng cho kh\u00e1ch h\u00e0ng l\u00e0 li\u00ean h\u1ec7 t\u1edbi b\u1ed9 ph\u1eadn d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng nh\u01b0ng d\u01b0\u1eddng nh\u01b0 kh\u00f4ng c\u00f3 ai th\u1ef1c s\u1ef1 c\u00f3 th\u1ec3 gi\u00fap h\u1ecd gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1. \u0110\u00f4i khi m\u1ecdi ng\u01b0\u1eddi c\u1ea7n m\u1ee9c \u0111\u1ed9 gi\u00fap \u0111\u1ee1 cao h\u01a1n, nh\u1eefng l\u1eddi h\u1ee9a v\u00e0 cam k\u1ebft c\u1ee5 th\u1ec3 h\u01a1n. T\u1ea5t nhi\u00ean kh\u00f4ng ph\u1ea3i m\u1ecdi \u0111\u1ea1i di\u1ec7n d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng \u0111\u1ec1u c\u1ea7n ph\u1ea3i c\u00f3 th\u1ea9m quy\u1ec1n ho\u00e0n l\u1ea1i ti\u1ec1n ho\u1eb7c \u0111\u01b0a ra c\u00e1c gi\u1ea3i ph\u00e1p ph\u1ee9c t\u1ea1p, nh\u01b0ng \u00edt nh\u1ea5t h\u1ecd ph\u1ea3i bi\u1ebft c\u00e1ch ghi l\u1ea1i th\u00f4ng tin v\u00e0 ph\u01b0\u01a1ng th\u1ee9c li\u00ean h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng v\u00e0 h\u1ee9a s\u1ebd g\u1ecdi l\u1ea1i cho h\u1ecd tr\u01b0\u1edbc khi k\u1ebft th\u00fac ng\u00e0y l\u00e0m vi\u1ec7c.<\/p>\n

    N\u1ebfu m\u1ed9t kh\u00e1ch h\u00e0ng g\u1ecdi \u0111i\u1ec7n \u0111\u1ec3 \u0111\u01b0\u1ee3c tr\u1ee3 gi\u00fap nh\u01b0ng k\u1ebft qu\u1ea3 l\u1ea1i kh\u00f4ng \u0111i \u0111\u1ebfn \u0111\u00e2u th\u00ec \u0111\u00e2y r\u1ea5t c\u00f3 th\u1ec3 l\u00e0 l\u1ea7n cu\u1ed1i c\u00f9ng b\u1ea1n nh\u1eadn \u0111\u01b0\u1ee3c tin t\u1ee9c t\u1eeb h\u1ecd. \u0110\u1ec3 ng\u0103n t\u00ecnh tr\u1ea1ng n\u00e0y x\u1ea3y ra, h\u00e3y ph\u00e1t tri\u1ec3n c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh \u0111\u00e0o t\u1ea1o m\u1ea1nh m\u1ebd, khuy\u1ebfn kh\u00edch gia t\u0103ng hi\u1ec7u su\u1ea5t v\u00e0 lu\u00f4n nh\u1ea5n m\u1ea1nh t\u1ea7m quan tr\u1ecdng c\u1ee7a c\u00f4ng vi\u1ec7c \u0111\u01b0\u1ee3c ho\u00e0n th\u00e0nh trong b\u1ed9 ph\u1eadn d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng. Khuy\u1ebfn kh\u00edch nh\u00f3m d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng suy ngh\u0129 c\u1ea9n tr\u1ecdng v\u00e0 t\u00ecm ra nh\u1eefng c\u00e1ch s\u00e1ng t\u1ea1o \u0111\u1ec3 \u0111em \u0111\u1ebfn nh\u1eefng tr\u1ea3i nghi\u1ec7m \u1ea5n t\u01b0\u1ee3ng, k\u1ecbp th\u1eddi cho kh\u00e1ch h\u00e0ng.<\/p>\n

    Ngo\u00e0i ra, h\u00e3y c\u00f3 nh\u1eefng ghi ch\u00fa ho\u1eb7c l\u01b0u \u00fd v\u1ec1 c\u00e1c \u0111\u1ed1i t\u00e1c l\u1edbn hay kh\u00e1ch h\u00e0ng quan tr\u1ecdng \u0111\u1ec3 h\u1ecd c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng \u0111\u01b0\u1ee3c x\u00e1c \u0111\u1ecbnh v\u00e0 nh\u1eadn \u0111\u01b0\u1ee3c \u01b0u ti\u00ean c\u1ea7n thi\u1ebft khi li\u00ean h\u1ec7 v\u1edbi c\u00f4ng ty. \u0110\u00f4i khi kh\u00e1ch h\u00e0ng l\u00e2u n\u0103m ch\u1ec9 mu\u1ed1n \u0111\u01b0\u1ee3c c\u00f4ng nh\u1eadn v\u1edbi m\u1ed9t ch\u00fat c\u00e2n nh\u1eafc v\u00e0 \u0111\u1ed1i x\u1eed \u0111\u1eb7c bi\u1ec7t. N\u1ebfu giao d\u1ecbch c\u1ee7a h\u1ecd \u0111\u1ea3m b\u1ea3o \u0111i\u1ec1u \u0111\u00f3, h\u00e3y li\u00ean h\u1ec7 v\u1edbi b\u1ed9 ph\u1eadn d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng d\u00e0nh ri\u00eang cho h\u1ecd.<\/p>\n

    R\u00f5 r\u00e0ng, t\u1ea5t c\u1ea3 c\u00e1c kh\u00e1ch h\u00e0ng \u0111\u1ec1u gi\u00e1 tr\u1ecb, nh\u01b0ng \u0111\u00f4i khi vi\u1ec7c d\u00e0nh cho \u201cnh\u1eefng ng\u01b0\u1eddi chi ti\u00eau nhi\u1ec1u\u201d v\u00e0 kh\u00e1ch h\u00e0ng quen m\u1ed9t ch\u00fat quan t\u00e2m, ch\u00fa \u00fd h\u01a1n khi h\u1ecd c\u00f3 v\u1ea5n \u0111\u1ec1 c\u1ea7n li\u00ean h\u1ec7 c\u0169ng r\u1ea5t quan tr\u1ecdng. M\u1ed9t phong th\u00e1i l\u1ecbch s\u1ef1 v\u00e0 chuy\u00ean nghi\u1ec7p l\u00e0 \u0111i\u1ec1u b\u1eaft bu\u1ed9c khi n\u00f3i chuy\u1ec7n tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng, nh\u01b0ng \u0111i\u1ec1u quan tr\u1ecdng h\u01a1n l\u00e0 th\u1ef1c s\u1ef1 mang l\u1ea1i k\u1ebft qu\u1ea3 v\u00e0 gi\u00fap gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 m\u00e0 kh\u00f4ng t\u1ed1n qu\u00e1 nhi\u1ec1u th\u1eddi gian.<\/p>\n

    \"T\u1ed1i<\/p>\n

    T\u1ed1i \u01b0u quy tr\u00ecnh h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng<\/p>\n<\/div>\n

    T\u1ed1i \u01b0u quy tr\u00ecnh h\u1ed7 tr\u1ee3<\/h2>\n

    T\u1ea5t c\u1ea3 ch\u00fang ta \u0111\u1ec1u \u0111\u00e3 t\u1eebng b\u1ecb m\u1eafc k\u1eb9t trong t\u00ecnh tr\u1ea1ng b\u1ebf t\u1eafc kh\u00f4ng h\u1ed3i k\u1ebft khi c\u1ed1 g\u1eafng t\u00ecm ki\u1ebfm m\u1ed9t ng\u01b0\u1eddi th\u1ef1c s\u1ef1 c\u00f3 th\u1ec3 th\u1ef1c s\u1ef1 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 c\u1ee7a m\u00ecnh. B\u1ea5t k\u1ec3 \u0111ang kinh doanh theo lo\u1ea1i h\u00ecnh g\u00ec, th\u1eddi gian c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ec1u r\u1ea5t gi\u00e1 tr\u1ecb. Ph\u00e1t tri\u1ec3n m\u1ed9t h\u1ec7 th\u1ed1ng v\u00e0 quy tr\u00ecnh hi\u1ec7u qu\u1ea3 \u0111\u1ec3 nhanh ch\u00f3ng k\u1ebft n\u1ed1i kh\u00e1ch h\u00e0ng v\u1edbi nh\u00f3m h\u1ed7 tr\u1ee3 th\u00edch h\u1ee3p khi h\u1ecd t\u00ecm ki\u1ebfm s\u1ef1 tr\u1ee3 gi\u00fap. X\u00e2y d\u1ef1ng v\u00e0 \u0111i\u1ec1u ch\u1ec9nh c\u00e1c h\u1ec7 th\u1ed1ng, quy tr\u00ecnh d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng \u0111\u1ec3 gi\u00fap m\u1ecdi ng\u01b0\u1eddi th\u1ef1c s\u1ef1 nh\u1eadn \u0111\u01b0\u1ee3c s\u1ef1 tr\u1ee3 gi\u00fap ph\u00f9 h\u1ee3p nhanh h\u01a1n. N\u1ebfu c\u00f3 v\u1ea5n \u0111\u1ec1 g\u00ec trong h\u1ec7 th\u1ed1ng \u0111ang khi\u1ebfn qu\u00e1 tr\u00ecnh b\u1ecb c\u1ea3n tr\u1edf, th\u00ec ch\u00ednh b\u1ea1n \u0111ang l\u00e3ng ph\u00ed th\u1eddi gian c\u1ee7a ch\u00ednh m\u00ecnh c\u0169ng nh\u01b0 c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n

    Trau d\u1ed3i \u00fd th\u1ee9c c\u1ea5p b\u00e1ch trong \u0111\u1ed9i ng\u0169 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n. \u0110i\u1ec1u quan tr\u1ecdng l\u00e0 h\u1ecd c\u1ea7n chuy\u1ec3n b\u1ea5t k\u1ef3 v\u00e0 t\u1ea5t c\u1ea3 th\u00f4ng tin h\u1eefu \u00edch \u0111\u00e3 h\u1ecdc \u0111\u01b0\u1ee3c t\u1eeb kh\u00e1ch h\u00e0ng cho nh\u00e2n vi\u00ean d\u1ecbch v\u1ee5 ti\u1ebfp theo m\u00e0 kh\u00e1ch h\u00e0ng s\u1ebd n\u00f3i chuy\u1ec7n. Kh\u00f4ng c\u00f3 g\u00ec t\u1ec7 h\u01a1n vi\u1ec7c gi\u1edbi thi\u1ec7u b\u1ea3n th\u00e2n v\u00e0 gi\u1ea3i th\u00edch v\u1ea5n \u0111\u1ec1 v\u1edbi m\u1ed9t ng\u01b0\u1eddi qua \u0111i\u1ec7n tho\u1ea1i ch\u1ec9 \u0111\u1ec3 \u0111\u01b0\u1ee3c chuy\u1ec3n cho m\u1ed9t ng\u01b0\u1eddi kh\u00e1c v\u00e0 ph\u1ea3i l\u1eb7p l\u1ea1i qu\u00e1 tr\u00ecnh n\u00e0y m\u1ed9t l\u1ea7n n\u1eefa. N\u1ebfu c\u00f3 b\u1ea5t k\u1ef3 ph\u1ea7n n\u00e0o trong tr\u1ea3i nghi\u1ec7m d\u1ecbch v\u1ee5 khi\u1ebfn kh\u00e1ch h\u00e0ng kh\u00f3 x\u1eed ho\u1eb7c t\u1ed1n th\u1eddi gian, h\u00e3y t\u00ecm c\u00e1ch s\u1eafp x\u1ebfp h\u1ee3p l\u00fd ho\u1eb7c lo\u1ea1i b\u1ecf ho\u00e0n to\u00e0n ph\u1ea7n \u0111\u00f3.<\/p>\n

    Ch\u1ecdn ti\u00eau ch\u00ed ph\u00f9 h\u1ee3p \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng \u201cth\u00e0nh c\u00f4ng\u201d<\/h2>\n

    R\u1ea5t nhi\u1ec1u c\u00f4ng ty kh\u00f4ng ng\u1eebng c\u1ed1 g\u1eafng l\u00e0m cho kh\u00e1ch h\u00e0ng c\u1ee7a h\u1ecd t\u1eaft \u0111i\u1ec7n tho\u1ea1i c\u00e0ng nhanh c\u00e0ng t\u1ed1t. Nhi\u1ec1u c\u00f4ng ty \u0111\u00e1nh gi\u00e1 hi\u1ec7u su\u1ea5t c\u1ee7a \u0111\u1ea1i di\u1ec7n d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng d\u1ef1a tr\u00ean t\u1ed1c \u0111\u1ed9 h\u1ecd c\u00f3 th\u1ec3 gi\u1ea3i quy\u1ebft c\u00e1c cu\u1ed9c g\u1ecdi \u0111i\u1ec7n tho\u1ea1i. Nh\u01b0ng \u0111i\u1ec1u g\u00ec s\u1ebd x\u1ea3y ra n\u1ebfu b\u1ea1n thay \u0111\u1ed5i c\u00e1c ch\u1ec9 s\u1ed1 th\u00e0nh m\u1ed9t c\u00e1ch ti\u1ebfp c\u1eadn d\u1ef1a tr\u00ean hi\u1ec7u qu\u1ea3?<\/p>\n

    L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 b\u1ea1n bi\u1ebft li\u1ec7u nh\u00f3m d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n c\u00f3 th\u1ef1c s\u1ef1 \u201cx\u1ee9ng \u0111\u00e1ng hay kh\u00f4ng?\u201d T\u00ecm c\u00e1ch \u0111\u00e1nh gi\u00e1 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng d\u1ef1a tr\u00ean b\u1ee9c tranh \u0111\u1ea7y \u0111\u1ee7 v\u00e0 t\u1ed5ng quan h\u01a1n v\u1ec1 gi\u00e1 tr\u1ecb m\u00e0 n\u00f3 cung c\u1ea5p, cho d\u00f9 \u0111\u00f3 l\u00e0 c\u00e1c cu\u1ed9c kh\u1ea3o s\u00e1t kh\u00e1ch h\u00e0ng, s\u1ed1 l\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng kinh doanh m\u1edbi \u0111\u01b0\u1ee3c t\u1ea1o ra, c\u00e1c v\u1ea5n \u0111\u1ec1 t\u1ed1n k\u00e9m \u0111\u00e3 \u0111\u01b0\u1ee3c x\u00e1c \u0111\u1ecbnh v\u00e0 gi\u1ea3i quy\u1ebft hay c\u00e1c c\u1ea3nh b\u00e1o s\u1edbm v\u1ec1 nh\u1eefng r\u1ee7i ro l\u1edbn h\u01a1n \u0111\u01b0\u1ee3c ph\u00e1t hi\u1ec7n.<\/p>\n

    Thay v\u00ec coi d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng l\u00e0 \u201cchi ph\u00ed\u201d, h\u00e3y coi \u0111\u00e2y l\u00e0 c\u01a1 h\u1ed9i \u0111\u1ec3 t\u00ecm hi\u1ec3u th\u00eam v\u1ec1 kh\u00e1ch h\u00e0ng, t\u00ecm hi\u1ec3u nh\u1eefng g\u00ec \u0111ang di\u1ec5n ra trong ng\u00e0nh c\u1ee7a b\u1ea1n v\u00e0 l\u1ea5y c\u1ea3m h\u1ee9ng cho m\u1ed9t c\u1ea5p \u0111\u1ed9 th\u00e0nh c\u00f4ng m\u1edbi. C\u00e1c \u0111\u1ea1i di\u1ec7n d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng kh\u00f4ng ch\u1ec9 \u1edf \u0111\u00f3 \u0111\u1ec3 tr\u1ea3 l\u1eddi \u0111i\u1ec7n tho\u1ea1i m\u00e0 h\u1ecd l\u00e0 ti\u1ec1n tuy\u1ebfn c\u1ee7a doanh nghi\u1ec7p v\u00e0 l\u00e0 tuy\u1ebfn ph\u00f2ng th\u1ee7 \u0111\u1ea7u ti\u00ean ch\u1ed1ng l\u1ea1i s\u1ef1 thay \u0111\u1ed5i v\u00e0 mong mu\u1ed1n r\u1eddi \u0111i c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n

    Theo Forbes.com<\/em><\/p>\n

    B\u00e0i li\u00ean quan:<\/em><\/p>\n

      \n
    • 6 \u0111i\u1ec3m m\u00f9 v\u1ec1 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng doanh nghi\u1ec7p th\u01b0\u1eddng m\u1eafc ph\u1ea3i<\/em><\/li>\n
    • L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 gi\u1ea3m t\u1ef7 l\u1ec7 kh\u00e1ch h\u00e0ng r\u1eddi \u0111i?<\/em><\/li>\n<\/ul>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

      Tuy nhi\u00ean, \u0111\u00e3 c\u00f3 r\u1ea5t nhi\u1ec1u c\u00f4ng ty b\u1ecf l\u1ee1 c\u00e1c c\u01a1 h\u1ed9i \u0111\u1ec3 t\u1ed1i \u0111a h\u00f3a ti\u1ec1m n\u0103ng c\u1ee7a \u0111\u1ed9i ng\u0169 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh. V\u1edbi m\u1ed9t s\u1ed1 kh\u00f3a \u0111\u00e0o t\u1ea1o b\u1ed5 sung v\u00e0 quan \u0111i\u1ec3m thay \u0111\u1ed5i tr\u1ecdng t\u00e2m, nh\u00f3m d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng ho\u00e0n to\u00e0n c\u00f3 th\u1ec3 gi\u00fap t\u0103ng th\u00eam gi\u00e1 tr\u1ecb cho doanh nghi\u1ec7p b\u1eb1ng c\u00e1ch t\u0103ng c\u01b0\u1eddng m\u1ed1i quan h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng, c\u1ea3i thi\u1ec7n kh\u1ea3 n\u0103ng gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng v\u00e0 t\u1ea1o \u0111\u1ed9ng l\u1ef1c \u0111\u1ec3 b\u00e1n \u0111\u01b0\u1ee3c nhi\u1ec1u h\u00e0ng h\u01a1n.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[219],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/52438"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=52438"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/52438\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=52438"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=52438"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=52438"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}