{"id":52446,"date":"2023-12-20T03:40:40","date_gmt":"2023-12-19T20:40:40","guid":{"rendered":"https:\/\/masterskills.org\/blog\/lam-the-nao-de-duy-tri-long-trung-thanh-cua-gen-y.html"},"modified":"2023-12-20T03:40:40","modified_gmt":"2023-12-19T20:40:40","slug":"lam-the-nao-de-duy-tri-long-trung-thanh-cua-gen-y","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/lam-the-nao-de-duy-tri-long-trung-thanh-cua-gen-y.html","title":{"rendered":"L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 duy tr\u00ec l\u00f2ng trung th\u00e0nh c\u1ee7a Gen Y?"},"content":{"rendered":"<div id=\"test\">Th\u1ebf h\u1ec7 Millennials n\u1ed5i ti\u1ebfng l\u00e0 hay thay \u0111\u1ed5i, ho\u1eb7c n\u1ebfu n\u00f3i ngh\u0129 theo h\u01b0\u1edbng t\u00edch c\u1ef1c, th\u00ec c\u00f3 th\u1ec3 kh\u1eb3ng \u0111\u1ecbnh r\u1eb1ng Gen Y l\u00e0 nh\u1eefng ng\u01b0\u1eddi c\u00f3 t\u00ednh ch\u1ecdn l\u1ecdc cao. H\u1ecd nh\u1ea3y t\u1eeb c\u00f4ng vi\u1ec7c n\u00e0y sang c\u00f4ng vi\u1ec7c kh\u00e1c. \u0110\u1ed1i t\u00e1c n\u00e0y sang \u0111\u1ed1i t\u00e1c kh\u00e1c. Th\u01b0\u01a1ng hi\u1ec7u n\u00e0y sang th\u01b0\u01a1ng hi\u1ec7u kia. Ch\u00ednh v\u00ec v\u1eady, c\u00e1c nh\u00e0 ti\u1ebfp th\u1ecb th\u00f4ng minh n\u00ean chu\u1ea9n b\u1ecb nh\u1eefng chi\u1ebfn l\u01b0\u1ee3c c\u1ee5 th\u1ec3 \u0111\u1ec3 c\u00f3 th\u1ec3 thu h\u00fat v\u00e0 t\u01b0\u01a1ng t\u00e1c hi\u1ec7u qu\u1ea3 th\u1ebf h\u1ec7 n\u00e0y th\u00f4ng qua c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft, \u0111\u1eb7c bi\u1ec7t l\u00e0 trong l\u0129nh v\u1ef1c b\u00e1n l\u1ebb.<\/p>\n<p>Tr\u00ean th\u1ef1c t\u1ebf, nghi\u00ean c\u1ee9u v\u1ec1 l\u00f2ng trung th\u00e0nh c\u1ee7a Gen Y \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n b\u1edfi CodeBroker c\u0169ng \u0111\u00e3 ch\u1ec9 ra m\u1ed9t s\u1ed1 s\u1edf th\u00edch c\u1ee5 th\u1ec3 c\u1ee7a nh\u1eefng kh\u00e1ch h\u00e0ng thu\u1ed9c th\u1ebf h\u1ec7 Y \u0111\u1ec3 c\u00e1c nh\u00e0 ti\u1ebfp th\u1ecb c\u00f3 th\u1ec3 t\u1eadn d\u1ee5ng \u0111\u1ec3 t\u0103ng l\u00f2ng trung th\u00e0nh v\u1edbi th\u01b0\u01a1ng hi\u1ec7u. D\u1ef1a tr\u00ean cu\u1ed9c kh\u1ea3o s\u00e1t 1.287 kh\u00e1ch h\u00e0ng \u0111\u00e3 tham gia c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft tr\u00ean nhi\u1ec1u l\u0129nh v\u1ef1c, v\u1edbi 441 c\u00e2u tr\u1ea3 l\u1eddi t\u1eeb Gen Y, b\u00e1o c\u00e1o cho th\u1ea5y m\u1ed9t s\u1ed1 kh\u00e1c bi\u1ec7t \u0111\u00e1ng kinh ng\u1ea1c gi\u1eefa th\u1ebf h\u1ec7 millennials v\u00e0 c\u00e1c th\u1ebf h\u1ec7 kh\u00e1c.<\/p>\n<div id=\"attachment_18953\" style=\"width: 810px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-18953 size-full\" src=\"https:\/\/masterskills.org\/blog\/wp-content\/uploads\/\/12\/gen-y-1.jpeg\" alt='Gen Y v\u1edbi ti\u1ebfng x\u1ea5u \"c\u1ea3 th\u00e8m ch\u00f3ng ch\u00e1n\"' width=\"800\" height=\"413\" title=\"gen-y-1\"><\/p>\n<p class=\"wp-caption-text\">Gen Y v\u1edbi ti\u1ebfng x\u1ea5u \u201cc\u1ea3 th\u00e8m ch\u00f3ng ch\u00e1n\u201d<\/p>\n<\/div>\n<p>\u00a0<\/p>\n<p>Trong \u0111\u00f3, ng\u1ea1c nhi\u00ean nh\u1ea5t l\u00e0: 97% th\u1ebf h\u1ec7 millennials n\u00f3i r\u1eb1ng h\u1ecd s\u1ebd t\u00edch c\u1ef1c tham gia v\u00e0o c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft n\u1ebfu h\u1ecd c\u00f3 th\u1ec3 truy v\u1ea5n th\u00f4ng tin v\u1ec1 \u01b0u \u0111\u00e3i m\u00ecnh \u0111\u01b0\u1ee3c t\u1eb7ng t\u1eeb ch\u00ednh \u0111i\u1ec7n tho\u1ea1i th\u00f4ng minh c\u1ee7a h\u1ecd.<\/p>\n<h2 id=\"1-millennials-co-tiem-nang-tro-thanh-khach-hang-rat-trung-thanh\">Millennials c\u00f3 ti\u1ec1m n\u0103ng tr\u1edf th\u00e0nh kh\u00e1ch h\u00e0ng r\u1ea5t trung th\u00e0nh<\/h2>\n<p>Tuy nhi\u00ean, c\u00f3 l\u1ebd kh\u00f4ng qu\u00e1 ng\u1ea1c nhi\u00ean n\u1ebfu x\u00e9t m\u1ed9t c\u00e1ch t\u1ed5ng quan nh\u1ea5t, hi\u1ec7n c\u00f3 bao nhi\u00eau ng\u01b0\u1eddi \u2013 thu\u1ed9c m\u1ecdi l\u1ee9a tu\u1ed5i v\u1eabn lu\u00f4n ng\u00e0y \u0111\u00eam g\u1eafn ch\u1eb7t v\u1edbi \u0111i\u1ec7n tho\u1ea1i c\u1ee7a m\u00ecnh. Theo Pew Research, 96% ng\u01b0\u1eddi M\u1ef9 s\u1edf h\u1eefu \u0111i\u1ec7n tho\u1ea1i di \u0111\u1ed9ng, trong \u0111\u00f3 c\u00f3 t\u1edbi 81% s\u1edf h\u1eefu \u0111i\u1ec7n tho\u1ea1i th\u00f4ng minh. H\u1ecd d\u1ef1a v\u00e0o nh\u1eefng chi\u1ebfc \u0111i\u1ec7n tho\u1ea1i th\u00f4ng minh \u0111\u00f3 \u0111\u1ec3 \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u00e1 nh\u00e2n c\u1ee7a m\u00ecnh theo nhi\u1ec1u c\u00e1ch kh\u00e1c nhau \u2013 nh\u1eadn email, g\u1ecdi \u0111i\u1ec7n, g\u1eedi tin nh\u1eafn, ch\u1ee5p \u1ea3nh, ch\u01a1i tr\u00f2 ch\u01a1i v\u00e0 xem video. V\u00e0 t\u1ea5t nhi\u00ean kh\u00f4ng th\u1ec3 thi\u1ebfu vi\u1ec7c l\u01b0u tr\u1eef c\u00e1c phi\u1ebfu gi\u1ea3m gi\u00e1, \u01b0u \u0111\u00e3i \u0111\u1eb7c bi\u1ec7t c\u0169ng nh\u01b0 truy c\u1eadp v\u00e0o c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft b\u1ea5t c\u1ee9 khi n\u00e0o h\u1ecd c\u00f3 th\u1ec3 mua s\u1eafm tr\u1ef1c tuy\u1ebfn.<\/p>\n<h3 id=\"1-1-nen-tang-cho-long-trung-thanh-cua-gen-y\">N\u1ec1n t\u1ea3ng cho l\u00f2ng trung th\u00e0nh c\u1ee7a Gen Y<\/h3>\n<p>D\u1ef1a tr\u00ean k\u1ebft qu\u1ea3 c\u1ee7a nghi\u00ean c\u1ee9u CodeBroker, m\u1ed9t s\u1ed1 c\u01a1 h\u1ed9i \u0111\u1ec3 t\u1ea1o d\u1ef1ng v\u00e0 duy tr\u00ec l\u00f2ng trung th\u00e0nh c\u1ee7a ng\u01b0\u1eddi ti\u00eau d\u00f9ng h\u00e0ng n\u0103m \u0111\u00e3 \u0111\u01b0\u1ee3c x\u00e1c \u0111\u1ecbnh b\u1eb1ng nh\u1eefng c\u00e1ch sau:<\/p>\n<p><strong><i>Gi\u1eef th\u00f4ng tin lu\u00f4n \u1edf v\u1ecb tr\u00ed trung t\u00e2m<\/i><\/strong><\/p>\n<p>Nh\u1eefng ng\u01b0\u1eddi tham gia kh\u1ea3o s\u00e1t ch\u1ec9 ra r\u1eb1ng m\u1ed1i quan t\u00e2m l\u1edbn nh\u1ea5t c\u1ee7a h\u1ecd v\u1edbi c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft trong l\u0129nh v\u1ef1c b\u00e1n l\u1ebb l\u00e0 h\u1ecd thi\u1ebfu hi\u1ec3u bi\u1ebft c\u01a1 b\u1ea3n v\u1ec1 ph\u1ea7n th\u01b0\u1edfng m\u00ecnh \u0111\u01b0\u1ee3c nh\u1eadn. G\u1ea7n 60% cho r\u1eb1ng \u0111\u00e2y l\u00e0 m\u1ed9t v\u1ea5n \u0111\u1ec1, trong \u0111\u00f3 58% chia s\u1ebb: h\u1ecd kh\u00f4ng ch\u1eafc khi n\u00e0o s\u1ebd c\u00f3 \u01b0u \u0111\u00e3i ho\u1eb7c khi n\u00e0o ch\u00fang s\u1ebd h\u1ebft h\u1ea1n. C\u00e1c y\u00eau c\u1ea7u tham gia qu\u00e1 ph\u1ee9c t\u1ea1p c\u0169ng \u0111\u1ed3ng th\u1eddi l\u00e0m gi\u1ea3m m\u1ee9c \u0111\u1ed9 t\u01b0\u01a1ng t\u00e1c v\u00e0 h\u1ea1n ch\u1ebf hi\u1ec3u bi\u1ebft c\u1ee7a ng\u01b0\u1eddi ti\u00eau d\u00f9ng Gen Y v\u1ec1 tr\u1ea1ng th\u00e1i ph\u1ea7n th\u01b0\u1edfng c\u1ee7a h\u1ecd.<\/p>\n<div id=\"attachment_18954\" style=\"width: 810px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-18954\" src=\"https:\/\/masterskills.org\/blog\/wp-content\/uploads\/\/12\/than-thien-voi-thiet-bi-di-dong.jpg\" alt=\"Th\u00e2n thi\u1ec7n v\u1edbi thi\u1ebft b\u1ecb di \u0111\u1ed9ng l\u00e0 m\u1ed9t trong nh\u1eefng y\u1ebfu t\u1ed1 ti\u00ean quy\u1ebft \u0111\u1ec3 gi\u1eef ch\u00e2n Gen Y\" width=\"800\" height=\"451\" title=\"than-thien-voi-thiet-bi-di-dong\"><\/p>\n<p class=\"wp-caption-text\">Th\u00e2n thi\u1ec7n v\u1edbi thi\u1ebft b\u1ecb di \u0111\u1ed9ng l\u00e0 m\u1ed9t trong nh\u1eefng y\u1ebfu t\u1ed1 ti\u00ean quy\u1ebft \u0111\u1ec3 gi\u1eef ch\u00e2n Gen Y<\/p>\n<\/div>\n<p><strong><i>Th\u00e2n thi\u1ec7n v\u1edbi thi\u1ebft b\u1ecb di \u0111\u1ed9ng<\/i><\/strong><\/p>\n<p>N\u1ed7i th\u1ea5t v\u1ecdng h\u00e0ng \u0111\u1ea7u \u0111\u1ed1i v\u1edbi ng\u01b0\u1eddi ti\u00eau d\u00f9ng th\u1ebf h\u1ec7 millennials li\u00ean quan \u0111\u1ebfn vi\u1ec7c truy c\u1eadp ph\u1ea7n th\u01b0\u1edfng, s\u1ed1 d\u01b0 \u0111i\u1ec3m v\u00e0 c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh kh\u00e1c do kh\u00f4ng th\u1ec3 th\u1ef1c hi\u1ec7n \u0111i\u1ec1u n\u00e0y d\u1ec5 d\u00e0ng tr\u00ean thi\u1ebft b\u1ecb di \u0111\u1ed9ng c\u1ee7a h\u1ecd ho\u1eb7c n\u1ebfu c\u00f3 s\u1ebd b\u1ecb y\u00eau c\u1ea7u ph\u1ea3i t\u1ea3i app. M\u1ed9t l\u1ea7n n\u1eefa, v\u1edbi l\u01b0\u1ee3ng th\u1eddi gian m\u00e0 th\u1ebf h\u1ec7 tr\u1ebb s\u1eed d\u1ee5ng \u0111i\u1ec7n tho\u1ea1i v\u00e0 k\u1ef3 v\u1ecdng cao v\u1ec1 c\u00e1ch \u0111i\u1ec7n tho\u1ea1i c\u00f3 th\u1ec3 gi\u00fap h\u1ecd qu\u1ea3n l\u00fd cu\u1ed9c s\u1ed1ng c\u1ee7a h\u1ecd, vi\u1ec7c \u0111\u01b0a ra c\u00e1c \u01b0u \u0111\u00e3i v\u00e0 t\u1ea5t c\u1ea3 c\u00e1c th\u00f4ng tin th\u00e2n thi\u1ec7n v\u1edbi ng\u01b0\u1eddi d\u00f9ng l\u00e0 \u0111i\u1ec1u b\u1eaft bu\u1ed9c \u0111\u1ed1i v\u1edbi c\u00e1c nh\u00e0 ti\u1ebfp th\u1ecb trong l\u0129nh v\u1ef1c b\u00e1n l\u1ebb.<\/p>\n<p><strong><i>Cung c\u1ea5p cho h\u1ecd c\u00e1c t\u00f9y ch\u1ecdn<\/i><\/strong><\/p>\n<p>Ch\u00e2m ng\u00f4n \u201ckh\u00f4ng c\u00f3 m\u1ed9t ph\u01b0\u01a1ng ph\u00e1p giao ti\u1ebfp chung n\u00e0o ph\u00f9 h\u1ee3p cho t\u1ea5t c\u1ea3\u201d \u0111\u01b0\u1ee3c minh ch\u1ee9ng c\u1ee5 th\u1ec3 nh\u1ea5t khi n\u00f3i \u0111\u1ebfn c\u00e1ch th\u1ee9c t\u01b0\u01a1ng t\u00e1c v\u1edbi Gen Y. Tr\u00ean th\u1ef1c t\u1ebf, theo nghi\u00ean c\u1ee9u v\u1ec1 l\u00f2ng trung th\u00e0nh c\u1ee7a millennials, s\u1edf th\u00edch nh\u1eadn th\u00f4ng tin \u0111\u01b0\u1ee3c chia nh\u1ecf nh\u1ea5t qu\u00e1n gi\u1eefa email (44%), tin nh\u1eafn v\u0103n b\u1ea3n (31%) v\u00e0 \u1ee9ng d\u1ee5ng di \u0111\u1ed9ng (25%).<\/p>\n<p>V\u1edbi nhu c\u1ea7u thay \u0111\u1ed5i th\u01b0\u1eddng xuy\u00ean, \u0111i\u1ec1u quan tr\u1ecdng v\u1edbi c\u00e1c nh\u00e0 ti\u1ebfp th\u1ecb b\u00e1n l\u1ebb khi ti\u1ebfp c\u1eadn nh\u00f3m \u0111\u1ed1i t\u01b0\u1ee3ng n\u00e0y l\u00e0 ph\u1ea3i tu\u00e2n theo m\u1ed9t ph\u01b0\u01a1ng ph\u00e1p quan tr\u1ecdng: x\u00e1c \u0111\u1ecbnh s\u1edf th\u00edch giao ti\u1ebfp v\u00e0 cung c\u1ea5p \u0111a d\u1ea1ng c\u00e1c t\u00f9y ch\u1ecdn \u0111\u0103ng k\u00fd trong l\u1ea7n \u0111\u1ea7u k\u1ebft n\u1ed1i v\u1edbi h\u1ecd. B\u1eb1ng c\u00e1ch s\u1eed d\u1ee5ng chi\u1ebfn l\u01b0\u1ee3c li\u00ean h\u1ec7 ph\u00f9 h\u1ee3p cho t\u1eebng th\u00e0nh vi\u00ean, c\u00e1c nh\u00e0 ti\u1ebfp th\u1ecb c\u00f3 th\u1ec3 c\u1ea3i thi\u1ec7n hi\u1ec3u bi\u1ebft c\u1ee7a h\u1ecd v\u1ec1 tr\u1ea1ng th\u00e1i ph\u1ea7n th\u01b0\u1edfng v\u00e0 th\u00fac \u0111\u1ea9y m\u1ee9c \u0111\u1ed9 t\u01b0\u01a1ng t\u00e1c cao h\u01a1n.<\/p>\n<h2 id=\"2-bao-ve-loi-ich-rieng-cua-khach-hang-va-chinh-doanh-nghiep\">B\u1ea3o v\u1ec7 l\u1ee3i \u00edch ri\u00eang c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 ch\u00ednh doanh nghi\u1ec7p<\/h2>\n<p>T\u1ea5t nhi\u00ean, trong khi c\u00e1c nh\u00e0 ti\u1ebfp th\u1ecb c\u00f3 th\u1ec3 th\u00fac \u0111\u1ea9y l\u00f2ng trung th\u00e0nh b\u1eb1ng c\u00e1ch tu\u00e2n theo s\u1edf th\u00edch c\u1ee7a \u0111\u1ed1i t\u01b0\u1ee3ng m\u1ee5c ti\u00eau, h\u1ecd c\u0169ng c\u1ea7n ph\u1ea3i b\u1ea3o v\u1ec7 l\u1ee3i \u00edch c\u1ee7a ch\u00ednh m\u00ecnh v\u00e0 kh\u00e1ch h\u00e0ng. \u0110\u1ec3 l\u00e0m \u0111\u01b0\u1ee3c \u0111i\u1ec1u \u0111\u00f3 s\u1ebd c\u1ea7n m\u1ed9t quy tr\u00ecnh ph\u00e2n ph\u1ed1i v\u00e0 \u0111\u1ed5i qu\u00e0 an to\u00e0n \u00e1p d\u1ee5ng cho phi\u1ebfu \u0111\u1ed5i th\u01b0\u1edfng, t\u1eeb \u0111\u00f3 m\u1edbi c\u00f3 th\u1ec3 \u0111\u1ea3m b\u1ea3o r\u1eb1ng phi\u1ebfu mua h\u00e0ng \u0111\u00e3 \u0111\u01b0\u1ee3c t\u1eb7ng \u0111\u00fang ng\u01b0\u1eddi v\u00e0 n\u00f3 ch\u1ec9 c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng m\u1ed9t l\u1ea7n, ngay c\u1ea3 khi \u0111\u01b0\u1ee3c g\u1eedi qua nhi\u1ec1u k\u00eanh nh\u01b0: email, tin nh\u1eafn ho\u1eb7c \u1ee9ng d\u1ee5ng di \u0111\u1ed9ng.<\/p>\n<p>Khi g\u1eedi \u01b0u \u0111\u00e3i \u0111\u1ebfn nh\u1eefng c\u00e1 nh\u00e2n c\u1ee5 th\u1ec3, c\u00e1c nh\u00e0 ti\u1ebfp th\u1ecb c\u1ea7n \u0111\u1ea3m b\u1ea3o r\u1eb1ng nh\u1eefng \u01b0u \u0111\u00e3i \u0111\u1eb7c bi\u1ec7t \u0111\u00f3 kh\u00f4ng r\u01a1i v\u00e0o tay qu\u00e1 nhi\u1ec1u nh\u1eefng ng\u01b0\u1eddi kh\u00f4ng c\u00f3 \u00fd \u0111\u1ecbnh nh\u1eadn \u01b0u \u0111\u00e3i \u0111\u1eb7c bi\u1ec7t \u0111\u00f3. \u0110\u1ed5i th\u01b0\u1edfng an to\u00e0n l\u00e0 c\u00f4ng ngh\u1ec7 c\u1ed1t l\u00f5i c\u1ea7n c\u00f3 \u0111\u1ec3 tri\u1ec3n khai c\u00e1c phi\u1ebfu th\u01b0\u1edfng d\u00f9ng m\u1ed9t l\u1ea7n, n\u00f3 \u0111\u1ea3m b\u1ea3o r\u1eb1ng h\u1ec7 th\u1ed1ng \u0111i\u1ec3m b\u00e1n h\u00e0ng (POS) ho\u1eb7c gi\u1ecf h\u00e0ng eComm c\u00f3 th\u1ec3 ph\u00e1t h\u00e0nh, ch\u1ea5p nh\u1eadn v\u00e0 x\u1eed l\u00fd c\u00e1c phi\u1ebfu th\u01b0\u1edfng d\u00f9ng m\u1ed9t l\u1ea7n.<\/p>\n<p>T\u1eadn d\u1ee5ng nh\u1eefng hi\u1ec3u bi\u1ebft s\u00e2u s\u1eafc v\u1ec1 s\u1edf th\u00edch ti\u1ebfp th\u1ecb v\u00e0 \u00e1p d\u1ee5ng c\u00e1c bi\u1ec7n ph\u00e1p b\u1ea3o v\u1ec7 \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o phi\u1ebfu mua h\u00e0ng ch\u1ec9 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng cho nh\u1eefng ng\u01b0\u1eddi c\u00f3 kh\u1ea3 n\u0103ng \u200b\u200bs\u1eed d\u1ee5ng cao v\u00e0 ch\u1ec9 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng m\u1ed9t l\u1ea7n s\u1ebd g\u00f3p ph\u1ea7n kh\u00f4ng nh\u1ecf trong vi\u1ec7c th\u00fac \u0111\u1ea9y doanh s\u1ed1 b\u00e1n h\u00e0ng nh\u01b0ng v\u1eabn \u0111\u1ea3m b\u1ea3o th\u01b0\u01a1ng hi\u1ec7u c\u00f3 kh\u1ea3 n\u0103ng ki\u1ec3m so\u00e1t nh\u1eefng chi ph\u00ed kh\u00f4ng c\u1ea7n thi\u1ebft .<\/p>\n<p>Millennials th\u01b0\u1eddng xuy\u00ean thay \u0111\u1ed5i nh\u01b0ng c\u0169ng r\u1ea5t nhanh ch\u00f3ng th\u00edch nghi. V\u00ec v\u1eady, c\u00e1c nh\u00e0 ti\u1ebfp th\u1ecb th\u00f4ng minh v\u1eabn c\u00f3 nhi\u1ec1u c\u00e1ch \u0111\u1ec3 c\u00f3 th\u1ec3 gi\u00e0nh \u0111\u01b0\u1ee3c s\u1ef1 tin t\u01b0\u1edfng, s\u1ef1 ch\u00fa \u00fd v\u00e0 t\u0103ng doanh s\u1ed1 b\u00e1n h\u00e0ng c\u1ee7a h\u1ecd th\u00f4ng qua vi\u1ec7c hi\u1ec3u c\u1ea3 s\u1edf th\u00edch c\u1ee7a h\u1ecd v\u00e0 \u1ee9ng d\u1ee5ng m\u1ed9t c\u00e1ch s\u00e1ng t\u1ea1o nh\u1ea5t.<\/p>\n<p style=\"text-align: right\"><em>Theo\u00a0business2community.com<\/em><\/p>\n<p style=\"text-align: left\"><em>B\u00e0i li\u00ean quan:<\/em><\/p>\n<ul>\n<li style=\"text-align: left\"><em>Tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng tr\u1ef1c tuy\u1ebfn trong giai \u0111o\u1ea1n sau mua<\/em><\/li>\n<li style=\"text-align: left\"><em>L\u1eddi h\u1ee9a th\u01b0\u01a1ng hi\u1ec7u v\u00e0 nguy\u00ean t\u1eafc t\u1ea1o d\u1ef1ng l\u00f2ng tin kh\u00e1ch h\u00e0ng<\/em><\/li>\n<\/ul>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Tr\u00ean th\u1ef1c t\u1ebf, nghi\u00ean c\u1ee9u v\u1ec1 l\u00f2ng trung th\u00e0nh c\u1ee7a Gen Y \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n b\u1edfi CodeBroker c\u0169ng \u0111\u00e3 ch\u1ec9 ra m\u1ed9t s\u1ed1 s\u1edf th\u00edch c\u1ee5 th\u1ec3 c\u1ee7a nh\u1eefng kh\u00e1ch h\u00e0ng thu\u1ed9c th\u1ebf h\u1ec7 Y \u0111\u1ec3 c\u00e1c nh\u00e0 ti\u1ebfp th\u1ecb c\u00f3 th\u1ec3 t\u1eadn d\u1ee5ng \u0111\u1ec3 t\u0103ng l\u00f2ng trung th\u00e0nh v\u1edbi th\u01b0\u01a1ng hi\u1ec7u. D\u1ef1a tr\u00ean cu\u1ed9c kh\u1ea3o s\u00e1t 1.287 kh\u00e1ch h\u00e0ng \u0111\u00e3 tham gia c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft tr\u00ean nhi\u1ec1u l\u0129nh v\u1ef1c, v\u1edbi 441 c\u00e2u tr\u1ea3 l\u1eddi t\u1eeb Gen Y, b\u00e1o c\u00e1o cho th\u1ea5y m\u1ed9t s\u1ed1 kh\u00e1c bi\u1ec7t \u0111\u00e1ng kinh ng\u1ea1c gi\u1eefa th\u1ebf h\u1ec7 millennials v\u00e0 c\u00e1c th\u1ebf h\u1ec7 kh\u00e1c.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[219],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/52446"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=52446"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/52446\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=52446"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=52446"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=52446"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}