{"id":52449,"date":"2023-12-20T03:41:49","date_gmt":"2023-12-19T20:41:49","guid":{"rendered":"https:\/\/masterskills.org\/blog\/de-moi-tuong-tac-voi-khach-hang-deu-tro-thanh-dau-an-p2.html"},"modified":"2023-12-20T03:41:49","modified_gmt":"2023-12-19T20:41:49","slug":"de-moi-tuong-tac-voi-khach-hang-deu-tro-thanh-dau-an-p2","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/de-moi-tuong-tac-voi-khach-hang-deu-tro-thanh-dau-an-p2.html","title":{"rendered":"\u0110\u1ec3 m\u1ecdi t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng \u0111\u1ec1u tr\u1edf th\u00e0nh d\u1ea5u \u1ea5n \u2013 P2"},"content":{"rendered":"
\u1ede ph\u1ea7n 1 c\u1ee7a chu\u1ed7i b\u00e0i vi\u1ebft, ch\u00fang ta \u0111\u00e3 c\u00f9ng nhau th\u1ea3o lu\u1eadn v\u1ec1 nh\u1eefng y\u1ebfu t\u1ed1 quan tr\u1ecdng trong t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng, nh\u01b0: th\u1ec3 hi\u1ec7n l\u00f2ng bi\u1ebft \u01a1n v\u00e0 s\u1ef1 \u0111\u1ed3ng c\u1ea3m; c\u00f3 tr\u00e1ch nhi\u1ec7m v\u00e0 minh b\u1ea1ch trong m\u1ecdi t\u00ecnh hu\u1ed1ng. Trong ph\u1ea7n 2 n\u00e0y s\u1ebd l\u00e0 th\u1eddi l\u01b0\u1ee3ng cho b\u1ed1n y\u1ebfu t\u1ed1 c\u0169ng \u0111\u1eb7c bi\u1ec7t kh\u00f4ng k\u00e9m! H\u00e3y c\u00f9ng tham kh\u1ea3o!<\/p>\n

\u0110\u1ecdc l\u1ea1i Ph\u1ea7n 1:\u00a0\u0110\u1ec3 m\u1ecdi t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng \u0111\u1ec1u tr\u1edf th\u00e0nh d\u1ea5u \u1ea5n<\/em><\/strong><\/p>\n

\"Ph\u1ea3n<\/p>\n

Ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng<\/p>\n<\/div>\n

4. X\u1eed l\u00fd kh\u00e9o l\u00e9o ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng<\/h2>\n

Th\u01b0\u01a1ng hi\u1ec7u kh\u00f4ng n\u00ean ch\u1ec9 ch\u00fa t\u00e2m t\u1edbi \u201ckh\u00e1ch h\u00e0ng c\u00f3 gi\u00e1 tr\u1ecb\u201d, thay v\u00e0o \u0111\u00f3, c\u1ea7n th\u01b0\u1eddng xuy\u00ean n\u1eafm b\u1eaft nh\u1eefng mong mu\u1ed1n, nhu c\u1ea7u v\u00e0 c\u00f3 nh\u1eefng \u0111i\u1ec1u ch\u1ec9nh d\u1ef1a tr\u00ean ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n

Th\u01b0\u1eddng xuy\u00ean l\u1eafng nghe ph\u1ea3n h\u1ed3i kh\u00e1ch h\u00e0ng th\u00f4ng qua c\u00e1c cu\u1ed9c kh\u1ea3o s\u00e1t l\u00e0 m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3 \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh c\u00e1c v\u1ea5n \u0111\u1ec1 ti\u1ec1m \u1ea9n tr\u01b0\u1edbc khi ch\u00fang khi\u1ebfn kh\u00e1ch h\u00e0ng ph\u1ea3i b\u1ed1i r\u1ed1i. \u0110\u1ed3ng th\u1eddi, nh\u1eefng b\u1ea3n kh\u1ea3o s\u00e1t n\u00e0y c\u0169ng gi\u00fap kh\u00e1ch h\u00e0ng c\u00f3 c\u01a1 h\u1ed9i \u0111\u1ec3 t\u01b0\u01a1ng t\u00e1c 1:1, chia s\u1ebb c\u1ea3m nh\u1eadn, mong mu\u1ed1n \u0111\u01b0\u1ee3c c\u1ea3i ti\u1ebfn v\u1ec1 s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u1ee7a th\u01b0\u01a1ng hi\u1ec7u theo c\u00e1ch m\u00e0 h\u1ecd c\u1ea3m th\u1ea5y th\u1ef1c s\u1ef1 gi\u00e1 tr\u1ecb.<\/p>\n

Th\u01b0\u01a1ng hi\u1ec7u c\u0169ng n\u00ean x\u00e2y d\u1ef1ng m\u1ed9t quy tr\u00ecnh \u0111\u1ec3 th\u01b0\u1eddng xuy\u00ean l\u1ea5y \u00fd ki\u1ebfn \u200b\u200bph\u1ea3n h\u1ed3i kh\u00e1ch h\u00e0ng thay v\u00ec khi\u1ebfn kh\u00e1ch h\u00e0ng kh\u00f3 ch\u1ecbu v\u00e0 b\u1ecb ng\u1ee3p trong h\u00e0ng lo\u1ea1t li\u00ean h\u1ec7, kh\u1ea3o s\u00e1t.<\/p>\n

N\u1ebfu c\u00f4ng ty c\u1ee7a b\u1ea1n \u0111\u00e3 c\u00f3 s\u1ef1 chu\u1ea9n b\u1ecb v\u1ec1 vi\u1ec7c xin ph\u1ea3n h\u1ed3i c\u1ee7a c\u00e1c kh\u00e1ch h\u00e0ng, h\u00e3y \u0111\u1ea3m b\u1ea3o b\u1ea1n \u0111ang l\u1eafng nghe ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng theo c\u00e1c cu\u1ed9c h\u1ed9i tho\u1ea1i 1:1. Ngay c\u1ea3 khi n\u00f3 kh\u00f4ng ch\u00ednh th\u1ee9c th\u00ec nh\u1eefng ph\u1ea3n h\u1ed3i \u0111\u1ecbnh t\u00ednh s\u1ebd gi\u00fap b\u1ea1n c\u1ea3i thi\u1ec7n s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a m\u00ecnh, \u0111\u1ed3ng th\u1eddi, kh\u00e1ch h\u00e0ng s\u1ebd \u0111\u00e1nh gi\u00e1 cao c\u01a1 h\u1ed9i \u0111\u01b0\u1ee3c trung th\u1ef1c chia s\u1ebb quan \u0111i\u1ec3m c\u00e1 nh\u00e2n.<\/p>\n

V\u00e0 n\u1ebfu nh\u00f3m c\u1ee7a b\u1ea1n ch\u01b0a tri\u1ec3n khai kh\u1ea3o s\u00e1t \u0111\u00e1nh gi\u00e1 ch\u1ec9 s\u1ed1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng sau cu\u1ed9c g\u1ecdi, th\u00ec h\u00e3y c\u00e2n nh\u1eafc b\u1ed5 sung ngay v\u00ec \u0111\u00e2y c\u00f3 th\u1ec3 l\u00e0 m\u1ed9t c\u00e1ch h\u1eefu \u00edch \u0111\u1ec3 ph\u00e1t tri\u1ec3n k\u1ef9 n\u0103ng c\u00e1 nh\u00e2n c\u0169ng nh\u01b0 c\u01a1 h\u1ed9i \u0111\u1ec3 nh\u00f3m d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 h\u1ecdc h\u1ecfi v\u00e0 tr\u01b0\u1edfng th\u00e0nh.<\/p>\n

\"G\u00e2y<\/p>\n

G\u00e2y \u1ea5n t\u01b0\u1ee3ng v\u1edbi kh\u00e1ch h\u00e0ng<\/p>\n<\/div>\n

\u00a0<\/p>\n

5. Khi\u1ebfn h\u00e0i l\u00f2ng kh\u00e1ch h\u00e0ng b\u1ea5t c\u1ee9 khi n\u00e0o c\u00f3 th\u1ec3<\/h2>\n

H\u00e3y ch\u1eafc ch\u1eafn m\u00ecnh \u0111\u00e3 d\u00e0nh th\u1eddi gian \u0111\u1ecbnh k\u1ef3 \u0111\u1ec3 khi\u1ebfn kh\u00e1ch h\u00e0ng ng\u1ea1c nhi\u00ean trong t\u1eebng t\u01b0\u01a1ng t\u00e1c v\u1edbi th\u01b0\u01a1ng hi\u1ec7u. T\u1ea5t nhi\u00ean ch\u00fang t\u00f4i kh\u00f4ng khuy\u00ean c\u00e1c th\u01b0\u01a1ng hi\u1ec7u ph\u1ea3i th\u01b0\u1eddng xuy\u00ean t\u1eb7ng qu\u00e0 ho\u1eb7c m\u00e3 gi\u1ea3m gi\u00e1 (m\u1eb7c d\u00f9 nh\u1eefng th\u1ee9 \u0111\u00f3 ch\u1eafc ch\u1eafn s\u1ebd khi\u1ebfn kh\u00e1ch h\u00e0ng vui n\u1ebfu \u0111\u01b0\u1ee3c nh\u1eadn v\u00e0o nh\u1eefng d\u1ecbp \u0111\u1eb7c bi\u1ec7t).<\/p>\n

\u0110\u00f4i khi, m\u1ed9t l\u00e1 th\u01b0 c\u1ea3m \u01a1n, nh\u1eefng l\u1eddi tri \u00e2n t\u1eeb t\u1eadn \u0111\u00e1y l\u00f2ng tr\u00ean m\u1ea1ng x\u00e3 h\u1ed9i c\u00f3 th\u1ec3 t\u1ea1o thi\u1ec7n c\u1ea3m v\u00e0 k\u1ebft n\u1ed1i c\u1ea3m x\u00fac v\u1edbi kh\u00e1ch h\u00e0ng, b\u1eafc c\u1ea7u cho m\u1ed9t ch\u1eb7ng \u0111\u01b0\u1eddng d\u00e0i. V\u00e0 nh\u1eefng k\u1ebft n\u1ed1i c\u1ea3m x\u00fac \u0111\u00f4i khi c\u00f3 th\u1ec3 l\u00e0 m\u1ed9t y\u1ebfu t\u1ed1 d\u1ef1 b\u00e1o l\u00f2ng trung th\u00e0nh kh\u00e1ch h\u00e0ng l\u00e2u d\u00e0i h\u01a1n so v\u1edbi vi\u1ec7c l\u1eafng nghe kh\u1ea3o s\u00e1t v\u1ec1 m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n

6. Xu\u1ea5t hi\u1ec7n \u1edf nh\u1eefng n\u01a1i kh\u00e1ch h\u00e0ng th\u01b0\u1eddng hi\u1ec7n di\u1ec7n<\/h2>\n

L\u00e0 m\u1ed9t kh\u00e1ch h\u00e0ng, kh\u00f4ng c\u00f3 g\u00ec kh\u00f3 ch\u1ecbu h\u01a1n l\u00e0 khi ph\u00e0n n\u00e0n v\u1ec1 tr\u1ea3i nghi\u1ec7m s\u1ea3n ph\u1ea9m tr\u00ean trang fanpage c\u1ee7a c\u00f4ng ty nh\u01b0ng l\u1ea1i nh\u1eadn v\u1ec1 m\u1ed9t comment t\u1ef1 \u0111\u1ed9ng, k\u00e8m theo s\u1ed1 Hotline v\u00f4 c\u1ea3m.<\/p>\n

C\u00f4ng vi\u1ec7c c\u1ee7a b\u1ea1n l\u00e0 l\u00e0m cho kh\u00e1ch h\u00e0ng nhanh ch\u00f3ng c\u00f3 \u0111\u01b0\u1ee3c c\u00e2u tr\u1ea3 l\u1eddi h\u1ecd c\u1ea7n. \u0110\u1ec3 l\u00e0m \u0111\u01b0\u1ee3c \u0111i\u1ec1u \u0111\u00f3, th\u01b0\u01a1ng hi\u1ec7u n\u00ean c\u00f3 k\u1ebf ho\u1ea1ch cung c\u1ea5p d\u1ecbch v\u1ee5 tr\u00ean nhi\u1ec1u k\u00eanh kh\u00e1c nhau, \u0111\u1eb7c bi\u1ec7t \u1edf nh\u1eefng n\u01a1i kh\u00e1ch h\u00e0ng th\u01b0\u1eddng ti\u1ebfp c\u1eadn v\u1edbi m\u00ecnh.<\/p>\n

Kh\u00f4ng nh\u1eefng th\u1ebf, n\u00ean c\u1ed1 g\u1eafng lu\u00f4n \u0111\u00e1p \u1ee9ng c\u00e1c y\u00eau c\u1ea7u v\u00e0 h\u1ed7 tr\u1ee3 c\u00e1c v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch h\u00e0ng tr\u00ean c\u00f9ng m\u1ed9t n\u1ec1n t\u1ea3ng n\u01a1i h\u1ecd \u0111\u00e3 ti\u1ebfp c\u1eadn ban \u0111\u1ea7u. Lu\u00f4n c\u00f3 nh\u1eefng tr\u01b0\u1eddng h\u1ee3p ngo\u1ea1i l\u1ec7 \u2013 nh\u01b0ng n\u00ean c\u1ed1 g\u1eafng h\u1ebft s\u1ee9c \u0111\u1ec3 gi\u1eef li\u00ean l\u1ea1c tr\u00ean c\u00f9ng m\u1ed9t n\u1ec1n t\u1ea3ng v\u1edbi kh\u00e1ch h\u00e0ng. \u0110i\u1ec1u n\u00e0y gi\u00fap b\u1ea1n t\u01b0\u01a1ng t\u00e1c v\u00e0 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng nhanh h\u01a1n \u0111\u1ec3 c\u00f3 \u0111\u01b0\u1ee3c c\u00e2u tr\u1ea3 l\u1eddi h\u1ecd c\u1ea7n.<\/p>\n

\"T\u01b0\u01a1ng<\/p>\n

T\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng<\/p>\n<\/div>\n

7. Tr\u00f2 chuy\u1ec7n v\u1edbi nhau nh\u01b0 nh\u1eefng con ng\u01b0\u1eddi<\/h2>\n

\u0110\u1ec1 ngh\u1ecb cu\u1ed1i c\u00f9ng \u0111\u1ec3 l\u00e0m cho kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n th\u00edch ti\u1ebfp c\u1eadn v\u1edbi b\u1ea1n \u2013 ngay c\u1ea3 trong tr\u01b0\u1eddng h\u1ee3p c\u00f3 l\u1ed7i ph\u00e1t sinh \u2013 h\u00e3y chia s\u1ebb v\u1edbi nhau nh\u01b0 nh\u1eefng con ng\u01b0\u1eddi.<\/p>\n

Kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n kh\u00f4ng t\u00ecm ki\u1ebfm chia s\u1ebb c\u1ee7a c\u00f4ng ty theo k\u1ecbch b\u1ea3n v\u00f4 h\u1ed3n khi h\u1ecd g\u1ecdi ho\u1eb7c email cho b\u1ea1n \u0111\u1ec3 \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3. \u0110\u1eb7c bi\u1ec7t n\u1ebfu b\u1ea1n \u0111ang giao ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng tr\u00ean m\u1ea1ng x\u00e3 h\u1ed9i khi nh\u1eefng ng\u00f4n ng\u1eef trang tr\u1ecdng c\u00f3 th\u1ec3 khi\u1ebfn nh\u1eefng chia s\u1ebb tr\u1edf n\u00ean kh\u00e1ch s\u00e1o v\u00e0 thi\u1ebfu th\u00e0nh th\u1eadt.<\/p>\n

N\u1ebfu b\u1ea1n \u0111ang gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch h\u00e0ng, vui l\u00f2ng gi\u1eef ng\u00f4n ng\u1eef tr\u00f2 chuy\u1ec7n chuy\u00ean nghi\u1ec7p. Nh\u01b0ng m\u1ed9t khi v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u00e3 gi\u1ea3i quy\u1ebft xong ho\u1eb7c n\u1ebfu kh\u00e1ch h\u00e0ng chia s\u1ebb ph\u1ea3n h\u1ed3i t\u00edch c\u1ef1c, h\u00e3y tho\u1ea3i m\u00e1i h\u01a1n trong qu\u00e1 tr\u00ecnh tr\u00f2 chuy\u1ec7n.<\/p>\n

S\u1eed d\u1ee5ng kh\u1ea3 n\u0103ng ph\u00e1n \u0111o\u00e1n \u0111\u1ec3 giao ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch x\u00e1c th\u1ef1c th\u00f4ng qua gi\u1ecdng n\u00f3i c\u1ee7a b\u1ea1n. V\u00ed d\u1ee5: n\u1ebfu kh\u00e1ch h\u00e0ng ti\u1ebfp c\u1eadn v\u1edbi b\u1ea1n tr\u00ean Twitter, \u0111\u1eebng ng\u1ea1i ph\u1ea3n h\u1ed3i l\u1ea1i h\u1ecd b\u1eb1ng \u1ea3nh GIF ho\u1eb7c hashtag. N\u1ebfu b\u1ea1n ph\u1ea3n h\u1ed3i tr\u00ean Instagram, h\u00e3y th\u1eed b\u1ed5 sung bi\u1ec3u t\u01b0\u1ee3ng c\u1ea3m x\u00fac. Nh\u1eefng ti\u1ebfp c\u1eadn c\u00e1 nh\u00e2n h\u00f3a nho nh\u1ecf c\u00f3 th\u1ec3 khi\u1ebfn b\u1ea1n c\u1ea3m th\u1ea5y th\u00fa v\u1ecb v\u00e0 kh\u00e1ch h\u00e0ng c\u0169ng h\u00e0o h\u1ee9ng h\u01a1n \u0111\u1ec3 k\u1ebft n\u1ed1i v\u1edbi b\u1ea1n.<\/p>\n

Theo Sophia Bernazzani<\/i><\/p>\n

B\u00e0i li\u00ean quan:<\/em><\/p>\n

    \n
  • 5 nguy\u00ean nh\u00e2n c\u1ea7n l\u01b0u \u00fd n\u1ebfu kh\u00f4ng mu\u1ed1n kh\u00e1ch h\u00e0ng r\u1eddi \u0111i<\/em><\/li>\n
  • S\u1ef1 kh\u00e1c bi\u1ec7t gi\u1eefa t\u1eadp trung kh\u00e1ch h\u00e0ng v\u00e0 l\u1ea5y kh\u00e1ch h\u00e0ng l\u00e0m trung t\u00e2m<\/em><\/li>\n<\/ul>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

    \u0110\u1ecdc l\u1ea1i Ph\u1ea7n 1:\u00a0\u0110\u1ec3 m\u1ecdi t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng \u0111\u1ec1u tr\u1edf th\u00e0nh d\u1ea5u \u1ea5n<\/em><\/strong><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[219],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/52449"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=52449"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/52449\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=52449"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=52449"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=52449"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}