{"id":52453,"date":"2023-12-20T03:42:57","date_gmt":"2023-12-19T20:42:57","guid":{"rendered":"https:\/\/masterskills.org\/blog\/de-moi-tuong-tac-voi-khach-hang-deu-tro-thanh-dau-an-p1.html"},"modified":"2023-12-20T03:42:57","modified_gmt":"2023-12-19T20:42:57","slug":"de-moi-tuong-tac-voi-khach-hang-deu-tro-thanh-dau-an-p1","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/de-moi-tuong-tac-voi-khach-hang-deu-tro-thanh-dau-an-p1.html","title":{"rendered":"\u0110\u1ec3 m\u1ecdi t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng \u0111\u1ec1u tr\u1edf th\u00e0nh d\u1ea5u \u1ea5n \u2013 P1"},"content":{"rendered":"
K\u1ef3 v\u1ecdng c\u1ee7a kh\u00e1ch h\u00e0ng ng\u00e0y c\u00e0ng cao h\u01a1n bao gi\u1edd h\u1ebft \u2013 v\u00e0 n\u1ebfu doanh nghi\u1ec7p kh\u00f4ng th\u1ec3 \u0111\u00e1p \u1ee9ng \u0111\u01b0\u1ee3c nhu c\u1ea7u lu\u00f4n thay \u0111\u1ed5i c\u1ee7a c\u00e1c th\u01b0\u1ee3ng \u0111\u1ebf, h\u1ecd s\u1ebd kh\u00f4ng ng\u1ea7n ng\u1ea1i t\u00ecm \u0111\u1ebfn c\u00e1c \u0111\u1ed1i th\u1ee7 c\u1ee7a b\u1ea1n \u0111\u1ec3 \u0111\u01b0\u1ee3c ph\u1ee5c v\u1ee5 t\u1ed1t h\u01a1n.<\/p>\n

\u0110i\u1ec1u n\u00e0y nghe qua c\u00f3 v\u1ebb kh\u1eafc nghi\u1ec7t, tuy nhi\u00ean, \u1edf kh\u00eda c\u1ea1nh n\u00e0o \u0111\u00f3 c\u0169ng r\u1ea5t t\u1ed1t cho kh\u00e1ch h\u00e0ng. B\u1edfi, h\u1ecd s\u1ebd c\u00f3 c\u01a1 h\u1ed9i t\u00ecm \u0111\u01b0\u1ee3c m\u1ed9t s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 ph\u00f9 h\u1ee3p h\u01a1n v\u1edbi nhu c\u1ea7u, \u0111\u1ed3ng th\u1eddi, h\u1ecd c\u0169ng s\u1ebd d\u1ec5 d\u00e0ng g\u1eafn b\u00f3 h\u01a1n v\u1edbi nh\u1eefng th\u01b0\u01a1ng hi\u1ec7u c\u00f3 th\u1ec3 h\u1ed7 tr\u1ee3 nhanh ch\u00f3ng khi c\u1ea7n.<\/p>\n

Ch\u1eafc ch\u1eafn m\u1ecdi th\u01b0\u01a1ng hi\u1ec7u \u0111\u1ec1u hi\u1ec3u r\u1eb1ng: tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng kh\u00f4ng k\u1ebft th\u00fac ngay khi ho\u00e0n th\u00e0nh giao d\u1ecbch, thay v\u00e0o \u0111\u00f3, \u0111\u00e2y l\u00e0 m\u1ed9t qu\u00e1 tr\u00ecnh m\u00e0 doanh nghi\u1ec7p ph\u1ea3i li\u00ean t\u1ee5c t\u00ecm c\u00e1ch c\u1ea3i thi\u1ec7n v\u00e0 \u0111i\u1ec1u ch\u1ec9nh. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 nh\u1eefng g\u1ee3i \u00fd \u0111\u1ec3 ho\u00e0n thi\u1ec7n d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng sao cho t\u1ed1t nh\u1ea5t, khi\u1ebfn kh\u00e1ch h\u00e0ng h\u00e0i l\u00f2ng trong t\u1eebng t\u01b0\u01a1ng t\u00e1c.<\/p>\n

\"Bi\u1ebft<\/p>\n

Bi\u1ebft \u01a1n v\u00e0 b\u00e0y t\u1ecf s\u1ef1 \u0111\u1ed3ng c\u1ea3m v\u1edbi nh\u1eefng kh\u00e1ch h\u00e0ng lu\u00f4n tin t\u01b0\u1edfng th\u01b0\u01a1ng hi\u1ec7u<\/p>\n<\/div>\n

1. Th\u1ec3 hi\u1ec7n l\u00f2ng bi\u1ebft \u01a1n v\u00e0 s\u1ef1 \u0111\u1ed3ng c\u1ea3m<\/h2>\n

B\u1ea1n c\u00f3 quen thu\u1ed9c v\u1edbi quy t\u1eafc v\u00e0ng: h\u00e3y \u0111\u1ed1i x\u1eed v\u1edbi ng\u01b0\u1eddi kh\u00e1c nh\u01b0 c\u00e1ch b\u1ea1n mu\u1ed1n \u0111\u01b0\u1ee3c \u0111\u1ed1i x\u1eed. T\u01b0\u01a1ng t\u1ef1, nguy\u00ean t\u1eafc v\u00e0ng c\u1ee7a ng\u00e0nh d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng s\u1ebd l\u00e0: h\u00e3y \u0111\u1ed1i x\u1eed v\u1edbi kh\u00e1ch h\u00e0ng nh\u01b0 c\u00e1ch b\u1ea1n mu\u1ed1n \u0111\u01b0\u1ee3c ch\u0103m s\u00f3c khi l\u00e0 kh\u00e1ch h\u00e0ng.<\/p>\n

Nghe c\u00f3 v\u1ebb \u0111\u01a1n gi\u1ea3n, nh\u01b0ng h\u00e3y \u0111\u1ea3m b\u1ea3o r\u1eb1ng trong t\u1eebng t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng c\u00f3 s\u1ef1 th\u1ea5u hi\u1ec3u, \u0111\u1ed3ng c\u1ea3m v\u1edbi nh\u1eefng kh\u00f3 kh\u0103n m\u00e0 h\u1ecd \u0111ang g\u1eb7p ph\u1ea3i v\u00e0 b\u00e0y t\u1ecf l\u00f2ng bi\u1ebft \u01a1n v\u1ec1 s\u1ef1 trung th\u00e0nh c\u1ee7a h\u1ecd tr\u00ean m\u1ed9t ch\u1eb7ng \u0111\u01b0\u1eddng d\u00e0i. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 c\u00e1ch \u0111\u1ec3 l\u00e0m \u0111i\u1ec1u \u0111\u00f3:<\/p>\n

    \n
  • C\u1ea3m \u01a1n kh\u00e1ch h\u00e0ng \u2013 v\u00ec t\u1ea5t c\u1ea3 m\u1ecdi th\u1ee9. C\u1ea3m \u01a1n s\u1ef1 ki\u00ean nh\u1eabn c\u1ee7a h\u1ecd n\u1ebfu th\u01b0\u01a1ng hi\u1ec7u g\u1eb7p s\u1ef1 c\u1ed1 gi\u00e1n \u0111o\u1ea1n d\u1ecbch v\u1ee5 ho\u1eb7c ng\u1eebng ho\u1ea1t \u0111\u1ed9ng. C\u1ea3m \u01a1n h\u1ecd \u0111\u00e3 th\u1ea5u hi\u1ec3u trong t\u00ecnh hu\u1ed1ng b\u1ea1n ho\u1eb7c c\u00f4ng ty c\u00f3 l\u1ed7i. C\u1ea3m \u01a1n h\u1ecd v\u00ec l\u00f2ng trung th\u00e0nh khi gia h\u1ea1n ho\u1eb7c ti\u1ebfp t\u1ee5c mua s\u1ea3n ph\u1ea9m. C\u1ea3m \u01a1n v\u00ec h\u1ecd \u0111\u00e3 d\u00e0nh th\u1eddi gian \u0111\u1ec3 chia s\u1ebb, ph\u1ea3n h\u1ed3i v\u1ec1 s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 \u2013\u00a0 cho d\u00f9 ph\u1ea3n h\u1ed3i \u0111\u00f3 l\u00e0 t\u00edch c\u1ef1c hay ti\u00eau c\u1ef1c.<\/li>\n<\/ul>\n
      \n
    • H\u00e3y \u0111\u1ed3ng c\u1ea3m trong t\u1eebng ph\u1ea3n h\u1ed3i v\u1edbi c\u00e1c khi\u1ebfu n\u1ea1i v\u00e0 v\u1ea5n \u0111\u1ec1 m\u00e0 kh\u00e1ch h\u00e0ng \u0111ang g\u1eb7p ph\u1ea3i. N\u00f3i xin l\u1ed7i cho b\u1ea5t c\u1ee9 v\u1ea5n \u0111\u1ec1 ph\u00e1t sinh g\u00e2y \u1ea3nh h\u01b0\u1edfng t\u1edbi cu\u1ed9c s\u1ed1ng h\u00e0ng ng\u00e0y c\u1ee7a h\u1ecd, \u0111\u00f3 c\u00f3 th\u1ec3 l\u00e0 t\u1ed1n th\u1eddi gian, ti\u1ec1n b\u1ea1c ho\u1eb7c g\u00e2y ra nh\u1eefng kh\u00f3 ch\u1ecbu v\u1ec1 t\u00e2m l\u00fd. \u0110\u1ed3ng th\u1eddi, th\u01b0\u01a1ng hi\u1ec7u kh\u00f4ng h\u1eb3n l\u00fac n\u00e0o c\u0169ng bi\u1ebft nh\u1eefng t\u00ecnh hu\u1ed1ng ph\u00e1t sinh \u0111ang \u1ea3nh h\u01b0\u1edfng t\u1edbi cu\u1ed9c s\u1ed1ng h\u00e0ng ng\u00e0y c\u1ee7a kh\u00e1ch h\u00e0ng th\u1ebf n\u00e0o, v\u00ec v\u1eady, h\u00e3y xin l\u1ed7i n\u1ebfu h\u1ecd g\u1eb7p v\u1ea5n \u0111\u1ec1 g\u00ec v\u1edbi b\u1ea1n \u2013 d\u00f9 l\u1edbn hay nh\u1ecf.<\/li>\n<\/ul>\n

      Kh\u00e1ch h\u00e0ng c\u00f3 kh\u1ea3 n\u0103ng chi ti\u00eau nhi\u1ec1u h\u01a1n v\u00e0 trung th\u00e0nh l\u00e2u h\u01a1n n\u1ebfu h\u1ecd c\u00f3 l\u1ecbch s\u1eed tr\u1ea3i nghi\u1ec7m t\u00edch c\u1ef1c v\u1edbi c\u00f4ng ty c\u1ee7a b\u1ea1n. V\u1ec1 ph\u00eda doanh nghi\u1ec7p v\u00e0 m\u1ed7i c\u00e1 nh\u00e2n nh\u00e2n vi\u00ean h\u00e3y c\u1ed1 g\u1eafng t\u1ed1t nh\u1ea5t \u0111\u1ec3 kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y d\u1ec5 ch\u1ecbu khi l\u00e0m vi\u1ec7c c\u00f9ng.<\/p>\n

      \"Nh\u1eefng<\/p>\n

      Nh\u1eefng vi\u1ec7c l\u00e0m t\u1eeb tr\u00e1i tim s\u1ebd ch\u1ea1m t\u1edbi tr\u00e1i tim kh\u00e1ch h\u00e0ng<\/p>\n<\/div>\n

      2. \u0110\u1eebng l\u00e0m nh\u1eefng vi\u1ec7c tr\u00e1i v\u1edbi l\u01b0\u01a1ng t\u00e2m<\/h2>\n

      \u0110\u00e2y l\u00e0 m\u1ed9t b\u00e0i h\u1ecdc c\u00f3 th\u1ec3 b\u1ea1n \u0111\u00e3 h\u1ecdc \u0111\u01b0\u1ee3c ngay t\u1eeb khi c\u00f2n l\u00e0 sinh vi\u00ean ho\u1eb7c trong c\u00f4ng vi\u1ec7c \u0111\u1ea7u ti\u00ean v\u00e0 t\u1edbi th\u1eddi \u0111i\u1ec3m hi\u1ec7n t\u1ea1i, n\u00f3 c\u0169ng quan tr\u1ecdng trong vi\u1ec7c h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng. \u0110i\u1ec1u c\u1ef1c k\u1ef3 quan tr\u1ecdng l\u00e0 ph\u1ea3i c\u00f3 l\u01b0\u01a1ng t\u00e2m v\u00e0 tr\u00e1ch nhi\u1ec7m theo d\u00f5i t\u1eebng t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng, k\u00e8m theo \u0111\u00f3, h\u00e3y \u0111\u01b0a ra nh\u1eefng gi\u1ea3i ph\u00e1p, ph\u1ea3n h\u1ed3i ho\u1eb7c c\u00e1c t\u00e0i nguy\u00ean h\u1ed7 tr\u1ee3 h\u1eefu \u00edch.<\/p>\n

      Cho d\u00f9 b\u1ea1n \u0111ang k\u1ebft n\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng tr\u00ean \u0111i\u1ec7n tho\u1ea1i, qua email ho\u1eb7c b\u00ecnh lu\u1eadn tr\u00ean m\u1ea1ng x\u00e3 h\u1ed9i, kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 ngh\u0129 r\u1eb1ng vi\u1ec7c ti\u1ebfp c\u1eadn n\u00e0y s\u1ebd kh\u00f4ng gi\u1ea3i quy\u1ebft \u0111\u01b0\u1ee3c v\u1ea5n \u0111\u1ec1 (b\u1edfi \u0111\u00e2y l\u00e0 t\u00ecnh h\u00ecnh chung khi k\u1ebft n\u1ed1i v\u1edbi ph\u00f2ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng). D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 c\u00e1ch b\u1ea1n c\u00f3 th\u1ec3 ch\u1ee9ng minh l\u00e0 h\u1ecd sai:<\/p>\n

        \n
      • N\u1ebfu kh\u00f4ng th\u1ec3 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch h\u00e0ng trong l\u1ea7n t\u01b0\u01a1ng t\u00e1c \u0111\u1ea7u ti\u00ean, h\u00e3y xin ph\u00e9p ph\u1ea3n h\u1ed3i l\u1ea1i trong m\u1ed9t khung th\u1eddi gian ch\u00ednh x\u00e1c v\u00e0 h\u1ee3p l\u00fd, v\u1edbi nh\u1eefng gi\u1ea3i ph\u00e1p tri\u1ec7t \u0111\u1ec3. \u0110\u1eb7t m\u1ed1c th\u1eddi gian r\u00f5 r\u00e0ng trong l\u1ecbch l\u00e0m vi\u1ec7c \u0111\u1ec3 ti\u1ec7n theo d\u00f5i.<\/li>\n
      • N\u1ebfu v\u1ea5n \u0111\u1ec1 m\u00e0 kh\u00e1ch h\u00e0ng g\u1eb7p ph\u1ea3i \u0111\u00e3 c\u00f3 gi\u1ea3i ph\u00e1p th\u00ec v\u1eabn n\u00ean gi\u1eef li\u00ean h\u1ec7 trong v\u00f2ng m\u1ed9t ho\u1eb7c hai tu\u1ea7n sau \u0111\u00f3 \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o nh\u1eefng v\u1ea5n \u0111\u1ec1 t\u01b0\u01a1ng t\u1ef1 kh\u00f4ng b\u1ecb ph\u00e1t sinh.<\/li>\n
      • T\u1ed1t h\u01a1n h\u1ebft, h\u00e3y ti\u1ebfn h\u00e0nh kh\u1ea3o s\u00e1t kh\u00e1ch h\u00e0ng, l\u00ean h\u00e0nh tr\u00ecnh kh\u00e1ch h\u00e0ng c\u1ee5 th\u1ec3 \u0111\u1ec3 n\u1eafm \u0111\u01b0\u1ee3c nh\u1eefng \u0111i\u1ec3m \u0111au m\u00e0 kh\u00e1ch h\u00e0ng th\u01b0\u1eddng g\u1eb7p v\u1edbi s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 \u0111\u1ec3 c\u00f3 h\u01b0\u1edbng d\u1eabn ho\u1eb7c \u0111i\u1ec1u ch\u1ec9nh ngay t\u1eeb \u0111\u1ea7u.<\/li>\n
      • \u0110\u1ed3ng th\u1eddi, n\u1ebfu th\u01b0\u01a1ng hi\u1ec7u th\u01b0\u1eddng xuy\u00ean k\u1ebft n\u1ed1i v\u1edbi m\u1ed9t nh\u00f3m kh\u00e1ch h\u00e0ng, h\u00e3y d\u00e0nh th\u1eddi gian \u0111\u1ec3 t\u00ecm hi\u1ec3u th\u00eam v\u1ec1 c\u00e1c c\u00e1 nh\u00e2n, doanh nghi\u1ec7p v\u00e0 l\u0129nh v\u1ef1c m\u00e0 h\u1ecd \u0111ang ho\u1ea1t \u0111\u1ed9ng. Th\u1ec9nh tho\u1ea3ng n\u00ean chia s\u1ebb nh\u1eefng th\u00f4ng tin v\u1ec1 ng\u00e0nh h\u1ecd \u0111ang theo \u0111u\u1ed5i ho\u1eb7c g\u1eedi l\u1eddi ch\u00fac m\u1eebng khi h\u1ecd \u0111\u00e3 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ed9t s\u1ed1 d\u1ea5u m\u1ed1c quan tr\u1ecdng.<\/li>\n<\/ul>\n
        \"L\u1ea5y<\/p>\n

        L\u1ea5y s\u1ef1 minh b\u1ea1ch l\u00e0m y\u1ebfu t\u1ed1 ti\u00ean quy\u1ebft<\/p>\n<\/div>\n

        3. Minh b\u1ea1ch trong giao ti\u1ebfp kh\u00e1ch h\u00e0ng<\/h2>\n

        \u0110i\u1ec1u c\u1ef1c k\u1ef3 quan tr\u1ecdng l\u00e0 ph\u1ea3i minh b\u1ea1ch trong qu\u00e1 tr\u00ecnh t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng, nh\u1ea5t l\u00e0\u00a0 khi v\u1ea5n \u0111\u1ec1 kh\u00e1ch h\u00e0ng g\u1eb7p ph\u1ea3i do l\u1ed7i g\u00e2y ra b\u1edfi c\u00e1 nh\u00e2n ho\u1eb7c s\u1ea3n ph\u1ea9m c\u1ee7a doanh nghi\u1ec7p.<\/p>\n

        Khai th\u00e1c l\u1ee3i th\u1ebf c\u1ee7a s\u1ef1 \u0111\u1ed3ng c\u1ea3m v\u00e0 l\u00f2ng bi\u1ebft \u01a1n kh\u00e1ch h\u00e0ng, xin l\u1ed7i v\u00ec \u0111\u00e3 \u0111\u1ec3 x\u1ea3y ra v\u1ea5n \u0111\u1ec1, gi\u1ea3i th\u00edch t\u00ecnh hu\u1ed1ng m\u00e0 kh\u00e1ch h\u00e0ng \u0111ang g\u1eb7p ph\u1ea3i v\u00e0 c\u00e1ch \u0111\u1ec3 t\u00ecnh hu\u1ed1ng kh\u00f4ng l\u1eb7p l\u1ea1i. N\u1ebfu x\u1ea5u nh\u1ea5t, v\u1ea5n \u0111\u1ec1 v\u1eabn c\u00f3 th\u1ec3 x\u1ea3y ra m\u1ed9t l\u1ea7n n\u1eefa, h\u00e3y r\u00f5 r\u00e0ng v\u1ec1 \u0111i\u1ec1u \u0111\u00f3 \u0111\u1ec3 kh\u00e1ch h\u00e0ng v\u00e0 b\u1ea3n th\u00e2n doanh nghi\u1ec7p c\u00f3 th\u1ec3 s\u1ef1 chu\u1ea9n b\u1ecb.<\/p>\n

        \u0110\u1eb7c bi\u1ec7t n\u1ebfu s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n li\u00ean quan \u0111\u1ebfn d\u1eef li\u1ec7u ho\u1eb7c th\u00f4ng tin c\u00e1 nh\u00e2n c\u1ee7a kh\u00e1ch h\u00e0ng ho\u1eb7c s\u1ea3n ph\u1ea9m ph\u1ee5c v\u1ee5 nh\u01b0 m\u1ed9t h\u1ec7 th\u1ed1ng l\u01b0u tr\u1eef h\u1ed3 s\u01a1 cho doanh nghi\u1ec7p, b\u1ea1n c\u1ea7n c\u00f3 tr\u00e1ch nhi\u1ec7m nghi\u00eam t\u00fac v\u1edbi kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh. Trong th\u1eddi \u0111\u1ea1i vi ph\u1ea1m d\u1eef li\u1ec7u v\u00e0 \u0111\u00e1nh c\u1eafp th\u00f4ng tin th\u1ebb t\u00edn d\u1ee5ng ng\u00e0y nay, kh\u00e1ch h\u00e0ng mu\u1ed1n bi\u1ebft c\u1eb7n k\u1ebd v\u1ec1 nh\u1eefng g\u00ec b\u1ea1n \u0111ang l\u00e0m \u0111\u1ec3 kh\u1eafc ph\u1ee5c s\u1ef1 c\u1ed1 v\u00e0 ng\u0103n ch\u1eb7n ch\u00fang x\u1ea3y ra trong t\u01b0\u01a1ng lai. H\u00e3y ch\u1eafc ch\u1eafn r\u1eb1ng b\u1ea1n \u0111\u00e3 chu\u1ea9n b\u1ecb nh\u1eefng k\u1ecbch b\u1ea3n li\u00ean l\u1ea1c minh b\u1ea1ch v\u1edbi kh\u00e1ch h\u00e0ng trong nh\u1eefng t\u00ecnh hu\u1ed1ng th\u1ebf n\u00e0y.<\/p>\n

        Th\u1ec3 hi\u1ec7n l\u00f2ng bi\u1ebft \u01a1n v\u00e0 s\u1ef1 \u0111\u1ed3ng c\u1ea3m trong t\u1eebng t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng; c\u00f3 tr\u00e1ch nhi\u1ec7m v\u00e0 minh b\u1ea1ch trong m\u1ecdi t\u00ecnh hu\u1ed1ng s\u1ebd gi\u00fap kh\u00e1ch h\u00e0ng tr\u00e2n tr\u1ecdng nh\u1eefng n\u1ed7 l\u1ef1c c\u1ee7a th\u01b0\u01a1ng hi\u1ec7u h\u01a1n bao gi\u1edd h\u1ebft. \u0110\u1ed3ng th\u1eddi, \u0111\u00e2y c\u0169ng ch\u00ednh l\u00e0 m\u1ed9t trong nh\u1eefng y\u1ebfu t\u1ed1 quan tr\u1ecdng \u0111\u1ec3 gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng \u1edf l\u1ea1i l\u00e2u h\u01a1n v\u1edbi th\u01b0\u01a1ng hi\u1ec7u.<\/p>\n

        Theo\u00a0Sophia Bernazzani<\/em><\/p>\n

        B\u00e0i li\u00ean quan:<\/em><\/p>\n

          \n
        • Nh\u00e2n vi\u00ean d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng l\u00e0 g\u00ec? C\u00e1ch t\u00ecm ki\u1ebfm \u1ee9ng vi\u00ean t\u1ed1t<\/em><\/li>\n
        • Ti\u00eau chu\u1ea9n d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng gi\u00fap n\u00e2ng t\u1ea7m th\u01b0\u01a1ng hi\u1ec7u<\/em><\/li>\n<\/ul>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

          \u0110i\u1ec1u n\u00e0y nghe qua c\u00f3 v\u1ebb kh\u1eafc nghi\u1ec7t, tuy nhi\u00ean, \u1edf kh\u00eda c\u1ea1nh n\u00e0o \u0111\u00f3 c\u0169ng r\u1ea5t t\u1ed1t cho kh\u00e1ch h\u00e0ng. B\u1edfi, h\u1ecd s\u1ebd c\u00f3 c\u01a1 h\u1ed9i t\u00ecm \u0111\u01b0\u1ee3c m\u1ed9t s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 ph\u00f9 h\u1ee3p h\u01a1n v\u1edbi nhu c\u1ea7u, \u0111\u1ed3ng th\u1eddi, h\u1ecd c\u0169ng s\u1ebd d\u1ec5 d\u00e0ng g\u1eafn b\u00f3 h\u01a1n v\u1edbi nh\u1eefng th\u01b0\u01a1ng hi\u1ec7u c\u00f3 th\u1ec3 h\u1ed7 tr\u1ee3 nhanh ch\u00f3ng khi c\u1ea7n.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[219],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/52453"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=52453"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/52453\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=52453"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=52453"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=52453"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}