{"id":52457,"date":"2023-12-20T03:43:40","date_gmt":"2023-12-19T20:43:40","guid":{"rendered":"https:\/\/masterskills.org\/blog\/lam-the-nao-de-giam-ty-le-khach-hang-roi-di.html"},"modified":"2023-12-20T03:43:40","modified_gmt":"2023-12-19T20:43:40","slug":"lam-the-nao-de-giam-ty-le-khach-hang-roi-di","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/lam-the-nao-de-giam-ty-le-khach-hang-roi-di.html","title":{"rendered":"L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 gi\u1ea3m t\u1ef7 l\u1ec7 kh\u00e1ch h\u00e0ng r\u1eddi \u0111i?"},"content":{"rendered":"
Kh\u00f4ng c\u00f3 g\u00ec th\u1ecfa m\u00e3n h\u01a1n vi\u1ec7c ch\u1ed1t deal v\u1edbi kh\u00e1ch h\u00e0ng nh\u01b0ng c\u0169ng kh\u00f4ng c\u00f3 g\u00ec th\u1ea5t v\u1ecdng h\u01a1n n\u1ebfu \u0111\u1ec3 kh\u00e1ch h\u00e0ng r\u1eddi \u0111i m\u00e3i m\u00e3i.<\/p>\n

T\u1ea5t nhi\u00ean c\u0169ng kh\u00f4ng tr\u00e1nh kh\u1ecfi tr\u01b0\u1eddng h\u1ee3p s\u1ebd c\u00f3 m\u1ed9t s\u1ed1 kh\u00e1ch h\u00e0ng, \u1edf v\u1ecb tr\u00ed n\u00e0o \u0111\u00f3 h\u1ecd r\u1eddi \u0111i. Th\u1ebf nh\u01b0ng y\u1ebfu t\u1ed1 n\u00e0y c\u00f3 \u1ea3nh h\u01b0\u1edfng g\u00ec t\u1edbi hi\u1ec7u su\u1ea5t kinh doanh kh\u00f4ng? Ch\u1eafc ch\u1eafn l\u00e0 c\u00f3 r\u1ed3i.<\/p>\n

Th\u00f4ng th\u01b0\u1eddng, l\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng r\u1eddi \u0111i ho\u00e0n to\u00e0n c\u00f3 th\u1ec3 ng\u0103n ch\u1eb7n \u0111\u01b0\u1ee3c. Ph\u1ea7n kh\u00f3 nh\u1ea5t l\u00e0 khi\u1ebfn kh\u00e1ch h\u00e0ng quy\u1ebft \u0111\u1ecbnh th\u1ef1c hi\u1ec7n giao d\u1ecbch v\u1edbi th\u01b0\u01a1ng hi\u1ec7u. M\u1ed9t khi h\u1ecd \u0111\u00e3 \u0111\u1ed3ng \u00fd thi\u1ebft l\u1eadp m\u1ed1i quan h\u1ec7 v\u1edbi b\u1ea1n, theo l\u1ebd t\u1ef1 nhi\u00ean, h\u1ecd s\u1ebd quay l\u1ea1i khi c\u1ea7n n\u00e2ng c\u1ea5p ho\u1eb7c \u0111\u1ed5i sang s\u1ea3n ph\u1ea9m m\u1edbi.<\/p>\n

V\u00ec v\u1eady, n\u1ebfu h\u1ecd quy\u1ebft \u0111\u1ecbnh r\u1eddi \u0111i v\u00e0 l\u1ef1a ch\u1ecdn \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh c\u1ee7a b\u1ea1n th\u00ec \u0111i\u1ec1u \u0111\u00f3 c\u0169ng \u0111\u1ed3ng ngh\u0129a \u0111\u00e3 c\u00f3 y\u1ebfu t\u1ed1 g\u00ec t\u00e1c \u0111\u1ed9ng khi\u1ebfn h\u1ecd thay \u0111\u1ed5i. \u0110\u00f3 c\u0169ng ch\u00ednh l\u00e0 l\u00fd do, \u0111\u1ec3 lu\u00f4n \u0111\u1ee9ng \u0111\u1ea7u v\u1ec1 t\u1ef7 l\u1ec7 giao d\u1ecbch c\u0169ng nh\u01b0 ng\u0103n ch\u1eb7n vi\u1ec7c kh\u00e1ch h\u00e0ng r\u1eddi \u0111i, h\u00e3y \u0111\u1eb7c bi\u1ec7t l\u01b0u \u00fd c\u00e1c y\u1ebfu t\u1ed1 d\u01b0\u1edbi \u0111\u00e2y:<\/p>\n

\"D\u1ecbch<\/p>\n

D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng xu\u1ea5t s\u1eafc v\u00e0 ch\u1ee7 \u0111\u1ed9ng<\/p>\n<\/div>\n

1. D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng xu\u1ea5t s\u1eafc, ph\u1ea3n h\u1ed3i nhanh ch\u00f3ng<\/h2>\n

M\u1ed9t l\u00fd do khi\u1ebfn ph\u1ea7n l\u1edbn kh\u00e1ch h\u00e0ng r\u1eddi \u0111i l\u00e0 do d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng ch\u01b0a t\u1ed1t. Theo m\u1ed9t nghi\u00ean c\u1ee9u \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n b\u1edfi Oracle, 89% kh\u00e1ch h\u00e0ng chuy\u1ec3n sang giao d\u1ecbch v\u1edbi \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh do tr\u1ea3i nghi\u1ec7m v\u1ec1 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng v\u1edbi th\u01b0\u01a1ng hi\u1ec7u ban \u0111\u1ea7u qu\u00e1 k\u00e9m. Kh\u00e1ch h\u00e0ng khi li\u00ean h\u1ec7 mong mu\u1ed1n \u0111\u01b0\u1ee3c th\u01b0\u01a1ng hi\u1ec7u l\u1eafng nghe, v\u00ec v\u1eady h\u00e3y ch\u1ee9ng minh v\u1edbi h\u1ecd r\u1eb1ng nhu c\u1ea7u, mong mu\u1ed1n c\u1ee7a h\u1ecd \u0111ang \u0111\u01b0\u1ee3c \u0111\u00e1p \u1ee9ng.<\/p>\n

H\u00e3y ch\u1ee7 \u0111\u1ed9ng\u00a0 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng v\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5 xu\u1ea5t s\u1eafc. \u0110\u1ed3ng th\u1eddi, \u0111\u1eebng ch\u1ec9 ch\u1edd \u0111\u1ee3i \u0111\u1ebfn khi kh\u00e1ch h\u00e0ng khi\u1ebfu n\u1ea1i nh\u01b0ng v\u1eabn ph\u1ea3n h\u1ed3i h\u1ecd m\u1ed9t c\u00e1ch n\u1eeda v\u1eddi, thi\u1ebfu t\u1eadn t\u00ecnh. N\u1ebfu th\u01b0\u01a1ng hi\u1ec7u b\u1ea3n n\u00e2ng c\u1ea5p s\u1ea3n ph\u1ea9m ho\u1eb7c n\u1ebfu b\u1ea1n ph\u00e1t hi\u1ec7n ra r\u1eb1ng c\u00f3 m\u1ed9t l\u1ed7i nh\u1ecf m\u1edbi ph\u00e1t sinh \u0111\u1ed1i v\u1edbi s\u1ea3n ph\u1ea9m h\u1ecd \u0111\u00e3 mua, h\u00e3y ti\u1ebfp c\u1eadn ri\u00eang h\u1ecd \u0111\u1ec3 h\u1ed7 tr\u1ee3 v\u00e0 chia s\u1ebb th\u00f4ng tin.<\/p>\n

H\u1ecd s\u1ebd \u0111\u00e1nh gi\u00e1 cao th\u1eddi gian b\u1ea1n d\u00e0nh \u0111\u1ec3 h\u1ed7 tr\u1ee3 \u2013 \u0111\u1eb7c bi\u1ec7t l\u00e0 khi h\u1ecd th\u1eadm ch\u00ed kh\u00f4ng bi\u1ebft r\u1eb1ng m\u00ecnh c\u1ea7n n\u00f3. N\u1ebfu kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y m\u00ecnh \u0111\u01b0\u1ee3c quan t\u00e2m, lo l\u1eafng thay v\u00ec ch\u1ec9 l\u00e0 m\u1ed9t ph\u01b0\u01a1ng ti\u1ec7n \u0111\u1ec3 b\u00e1n h\u00e0ng, m\u1ee9c \u0111\u1ed9 trung th\u00e0nh c\u1ee7a h\u1ecd v\u1edbi th\u01b0\u01a1ng hi\u1ec7u s\u1ebd cao h\u01a1n h\u1eb3n.<\/p>\n

2. Cung c\u1ea5p th\u00eam nh\u1eefng gi\u00e1 tr\u1ecb kh\u00e1c ngo\u00e0i vi\u1ec7c ho\u00e0n th\u00e0nh \u0111\u01a1n h\u00e0ng<\/h2>\n

B\u00ean c\u1ea1nh vi\u1ec7c cung c\u1ea5p d\u1ecbch v\u1ee5 h\u1ed7 tr\u1ee3 xu\u1ea5t s\u1eafc v\u00e0 ch\u1ee7 \u0111\u1ed9ng, v\u1eabn c\u00f2n c\u00f3 nhi\u1ec1u c\u00e1ch kh\u00e1c \u0111\u1ec3 cung c\u1ea5p th\u00eam gi\u00e1 tr\u1ecb cho kh\u00e1ch h\u00e0ng hi\u1ec7n t\u1ea1i v\u00e0 ng\u0103n h\u1ecd r\u1eddi \u0111i. Ch\u1eb3ng h\u1ea1n nh\u01b0 l\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y th\u01b0\u01a1ng hi\u1ec7u kh\u00f4ng ch\u1ec9 cung c\u1ea5p m\u1ed9t s\u1ea3n ph\u1ea9m, \u0111\u00e1p \u1ee9ng duy nh\u1ea5t m\u1ed9t nhu c\u1ea7u duy nh\u1ea5t m\u00e0 h\u1ecd \u0111ang c\u1ea7n. Thay v\u00e0o \u0111\u00f3, h\u00e3y cho kh\u00e1ch h\u00e0ng th\u1ea5y doanh nghi\u1ec7p c\u1ee7a m\u00ecnh \u0111ang cung c\u1ea5p nh\u1eefng gi\u00e1 tr\u1ecb v\u00f4 song.<\/p>\n

\u0110\u00f3 c\u00f3 th\u1ec3 l\u00e0 g\u1eedi c\u00e1c b\u1ea3n tin h\u00e0ng ng\u00e0y ho\u1eb7c h\u00e0ng tu\u1ea7n, chia s\u1ebb v\u1edbi h\u1ecd c\u00e1c b\u00e0i \u0111\u0103ng tr\u00ean blog c\u00f3 li\u00ean quan ho\u1eb7c c\u1eadp nh\u1eadt v\u1edbi kh\u00e1ch h\u00e0ng v\u1ec1 c\u00e1c s\u1ef1 ki\u1ec7n, ch\u01b0\u01a1ng tr\u00ecnh \u01b0u \u0111\u00e3i s\u1eafp t\u1edbi. Khuy\u1ebfn kh\u00edch h\u1ecd \u0111\u0103ng k\u00fd nh\u1eadn b\u1ea3n tin qua email \u0111\u1ec3 d\u1ea7n quen v\u1edbi vi\u1ec7c nh\u00ecn th\u1ea5y t\u00ean th\u01b0\u01a1ng hi\u1ec7u trong h\u1ed9p th\u01b0 \u0111\u1ebfn c\u0169ng nh\u01b0 c\u00f3 c\u1ea3m gi\u00e1c mong ng\u00f3ng c\u1eadp nh\u1eadt th\u00eam nhi\u1ec1u th\u00f4ng tin t\u1eeb doanh nghi\u1ec7p v\u00e0o nh\u1eefng kho\u1ea3ng th\u1eddi gian c\u1ed1 \u0111\u1ecbnh trong tu\u1ea7n.<\/p>\n

B\u1eb1ng c\u00e1ch chia s\u1ebb c\u00e1c b\u00e0i \u0111\u0103ng tr\u00ean blog c\u00f3 li\u00ean quan \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m ho\u1eb7c s\u1ea3n ph\u1ea9m h\u1ecd \u0111\u00e3 mua, kh\u00e1ch h\u00e0ng s\u1ebd c\u1ea3m th\u1ea5y h\u00e3nh di\u1ec7n khi b\u1ea1n nh\u1edb v\u00e0 ngh\u0129 v\u1ec1 h\u1ecd. \u0110\u1ed3ng th\u1eddi, nh\u1eefng n\u1ed9i dung gi\u00e1 tr\u1ecb n\u00e0y s\u1ebd ti\u1ebfp t\u1ee5c c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m cu\u1ed9c s\u1ed1ng c\u1ee7a h\u1ecd, nh\u1eafc nh\u1edf h\u1ecd v\u1ec1 l\u00fd do t\u1ea1i sao m\u00ecnh ch\u1ecdn doanh nghi\u1ec7p c\u1ee7a b\u1ea1n ngay t\u1eeb \u0111\u1ea7u.<\/p>\n

\"C\u00e1<\/p>\n

C\u00e1 nh\u00e2n h\u00f3a tr\u1ea3i nghi\u1ec7m t\u1eebng kh\u00e1ch h\u00e0ng<\/p>\n<\/div>\n

3. C\u00e1 nh\u00e2n h\u00f3a tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng<\/h2>\n

Nh\u01b0 \u0111\u00e3 n\u00f3i, kh\u00e1ch h\u00e0ng mu\u1ed1n \u0111\u01b0\u1ee3c \u0111\u1ed1i x\u1eed theo nh\u1eefng c\u00e1ch th\u1eadt \u0111\u1eb7c bi\u1ec7t v\u00e0 c\u00e1 nh\u00e2n h\u00f3a. Tr\u00ean th\u1ef1c t\u1ebf, h\u1ecd bi\u1ebft b\u1ea1n c\u00f3 h\u00e0ng tr\u0103m, h\u00e0ng ng\u00e0n v\u00e0 th\u1eadm ch\u00ed h\u00e0ng ch\u1ee5c ng\u00e0n kh\u00e1ch h\u00e0ng kh\u00e1c nh\u01b0ng trong tr\u00e1i tim, h\u1ecd v\u1eabn mong mu\u1ed1n \u0111\u01b0\u1ee3c \u0111\u1ed1i x\u1eed theo c\u00e1ch m\u00ecnh quan tr\u1ecdng v\u00e0 \u0111\u01b0\u1ee3c nh\u1edb t\u1edbi. \u0110\u00e2y c\u0169ng ch\u00ednh l\u00e0 l\u00fd do t\u1ea1i sao kh\u00e1ch h\u00e0ng r\u1ea5t ph\u1ea5n kh\u00edch khi \u0111\u01b0\u1ee3c x\u01b0\u1edbng t\u00ean t\u1ea1i c\u00e1c nh\u00e0 h\u00e0ng, qu\u00e1n bar v\u00e0 c\u1eeda h\u00e0ng y\u00eau th\u00edch c\u1ee7a h\u1ecd.<\/p>\n

T\u01b0\u01a1ng t\u1ef1, m\u1ed7i m\u1ed9t kh\u00e1ch h\u00e0ng s\u1ebd c\u1ea3m th\u1ea5y r\u1eb1ng h\u1ecd \u0111\u1eb7c bi\u1ec7t \u0111\u1ed1i v\u1edbi b\u1ea1n b\u1edfi v\u00ec h\u1ecd v\u1ed1n d\u0129 \u0111\u00e3 l\u00e0 m\u1ed9t c\u00e1 th\u1ec3 \u0111\u1ed9c nh\u1ea5t! Kh\u00f4ng c\u00f3 ni\u1ec1m tin v\u1edbi th\u01b0\u01a1ng hi\u1ec7u, s\u1ebd ch\u1eb3ng c\u00f3 ai quy\u1ebft \u0111\u1ecbnh ho\u00e0n th\u00e0nh giao d\u1ecbch. Do \u0111\u00f3, c\u00e1 nh\u00e2n h\u00f3a m\u1ecdi tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng l\u00e0 \u0111i\u1ec1u \u0111\u1eb7c bi\u1ec7t quan tr\u1ecdng.<\/p>\n

G\u1eedi email h\u00e0ng lo\u1ea1t r\u1ea5t d\u1ec5, nh\u01b0ng c\u0169ng r\u1ea5t d\u1ec5 \u0111\u1ec3 kh\u00e1ch h\u00e0ng nh\u1eadn ra r\u1eb1ng n\u1ed9i dung n\u00e0y \u0111\u01b0\u1ee3c d\u00f9ng \u0111\u1ec3 g\u1eedi cho t\u1ea5t c\u1ea3 kh\u00e1ch h\u00e0ng v\u00e0 kh\u00f4ng c\u00f3 s\u1ef1 c\u00e1 nh\u00e2n h\u00f3a. N\u1ebfu kh\u00f4ng th\u1ec3 vi\u1ebft tay t\u1eebng email cho m\u1ed7i kh\u00e1ch h\u00e0ng, h\u00e3y th\u1eed nh\u00f3m c\u00e1c kh\u00e1ch h\u00e0ng l\u1ea1i v\u1edbi nhau d\u1ef1a tr\u00ean y\u1ebfu t\u1ed1 nh\u00e2n kh\u1ea9u h\u1ecdc nh\u1ea5t \u0111\u1ecbnh ho\u1eb7c theo c\u00e1c s\u1ea3n ph\u1ea9m h\u1ecd \u0111\u00e3 mua \u0111\u1ec3 c\u00e1 nh\u00e2n h\u00f3a tr\u1ea3i nghi\u1ec7m c\u1ee7a h\u1ecd nhi\u1ec1u h\u01a1n. \u0110\u00e2y l\u00e0 b\u01b0\u1edbc b\u1ed5 sung c\u1ea7n thi\u1ebft \u0111\u1ec3 c\u00e1 nh\u00e2n h\u00f3a tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng v\u00e0 c\u0169ng c\u00f3 th\u1ec3 l\u00e0 y\u1ebfu t\u1ed1 quy\u1ebft \u0111\u1ecbnh \u0111\u1ec3 h\u1ecd \u1edf l\u1ea1i l\u00e2u h\u01a1n.<\/p>\n

4. Ph\u00e2n t\u00edch l\u00fd do khi\u1ebfn kh\u00e1ch h\u00e0ng r\u1eddi \u0111i<\/h2>\n

M\u1ed9t c\u00e1ch tuy\u1ec7t v\u1eddi \u0111\u1ec3 hi\u1ec3u nh\u1eefng g\u00ec \u0111ang khi\u1ebfn m\u1ed9t s\u1ed1 kh\u00e1ch h\u00e0ng ph\u1ea3i r\u1eddi \u0111i l\u00e0 h\u00e3y kh\u00e9o l\u00e9o h\u1ecfi h\u1ecd. M\u1ed7i th\u01b0\u01a1ng hi\u1ec7u n\u00ean c\u00f3 k\u1ebf ho\u1ea1ch kh\u1ea3o s\u00e1t m\u1ed9t s\u1ed1 kh\u00e1ch h\u00e0ng kh\u00f3 t\u00ednh \u0111\u1ec3 hi\u1ec3u l\u00fd do t\u1ea1i sao h\u1ecd b\u1ecf b\u1ea1n v\u00e0 l\u1ef1a ch\u1ecdn m\u1ed9t th\u01b0\u01a1ng hi\u1ec7u kh\u00e1c.<\/p>\n

\u0110\u1ed3ng th\u1eddi, nh\u1eefng ph\u00e2n t\u00edch chi ti\u1ebft v\u1ec1 d\u1eef li\u1ec7u c\u00f3 th\u1ec3 gi\u00fap b\u1ea1n \u0111i \u0111\u1ebfn m\u1ed9t s\u1ed1 k\u1ebft lu\u1eadn quan tr\u1ecdng v\u1ec1 nh\u1eefng thay \u0111\u1ed5i m\u00e0 th\u01b0\u01a1ng hi\u1ec7u c\u1ea7n th\u1ef1c hi\u1ec7n \u0111\u1ec3 gi\u1ea3m t\u1ef7 l\u1ec7 kh\u00e1ch h\u00e0ng r\u1eddi \u0111i.<\/p>\n

Sau khi \u0111\u00e3 c\u00f3 danh s\u00e1ch nh\u1eefng thay \u0111\u1ed5i c\u1ea7n th\u1ef1c hi\u1ec7n, h\u00e3y nhanh ch\u00f3ng b\u1eaft tay v\u00e0o vi\u1ec7c \u0111i\u1ec1u ch\u1ec9nh, cho d\u00f9 nguy\u00ean nh\u00e2n l\u00e0 thi\u1ebfu k\u00eanh giao ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng, h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng ch\u1eadm, s\u1ea3n ph\u1ea9m b\u1ecb l\u1ed7i, v.v, \u0111i\u1ec1u quan tr\u1ecdng l\u00e0 ph\u1ea3i xem x\u00e9t c\u00e1ch th\u01b0\u01a1ng hi\u1ec7u c\u00f3 th\u1ec3 t\u1eadn d\u1ee5ng \u0111\u1ec3 nh\u1eadn \u0111\u01b0\u1ee3c nh\u1eefng ph\u1ea3n h\u1ed3i t\u1ed1t h\u01a1n.<\/p>\n

\u0110\u1eb7t m\u1ee5c ti\u00eau ho\u00e0n th\u00e0nh vi\u1ec7c thay \u0111\u1ed5i v\u00e0 l\u00ean k\u1ebf ho\u1ea1ch, chi\u1ebfn thu\u1eadt c\u1ee5 th\u1ec3 c\u00f3 th\u1ec3 gi\u00fap nh\u00f3m b\u00e1n h\u00e0ng ho\u00e0n th\u00e0nh m\u1ee5c ti\u00eau. Ph\u00e2n t\u00edch k\u1ebft qu\u1ea3 sau \u0111i\u1ec1u ch\u1ec9nh b\u1eb1ng c\u00e1ch so s\u00e1nh t\u1ed1c \u0111\u1ed9 m\u1edbi v\u1edbi t\u1ef7 l\u1ec7 ban \u0111\u1ea7u \u0111\u1ec3 ti\u1ebfp t\u1ee5c \u0111i\u1ec1u ch\u1ec9nh.<\/p>\n

\"C\u00f3<\/p>\n

C\u00f3 nh\u1eefng ch\u01b0\u01a1ng tr\u00ecnh ri\u00eang cho kh\u00e1ch h\u00e0ng trung th\u00e0nh<\/p>\n<\/div>\n

5. T\u1eadp trung s\u1ef1 ch\u00fa \u00fd v\u00e0o c\u00e1c m\u1ed1i quan h\u1ec7 kh\u00e1ch h\u00e0ng m\u1ea1nh nh\u1ea5t<\/h2>\n

\u0110\u00f4i khi b\u1ea1n c\u00f3 th\u1ec3 d\u1ef1 \u0111o\u00e1n khi n\u00e0o kh\u00e1ch h\u00e0ng \u0111ang chu\u1ea9n b\u1ecb r\u1eddi \u0111i: h\u1ecd ng\u1eebng th\u1ea3 tim c\u00e1c b\u00e0i \u0111\u0103ng tr\u00ean m\u1ea1ng x\u00e3 h\u1ed9i, h\u1ee7y \u0111\u0103ng k\u00fd nh\u1eadn b\u1ea3n tin qua email, v.v. Khi ho\u1ea3ng s\u1ee3, b\u1ea1n c\u00f3 th\u1ec3 quy\u1ebft \u0111\u1ecbnh d\u00f9ng t\u1ea5t c\u1ea3 t\u00e0i nguy\u00ean c\u1ee7a m\u00ecnh \u0111\u1ec3 c\u1ed1 g\u1eafng c\u1ee9u v\u00e3n m\u1ed1i quan h\u1ec7 kh\u00e1ch h\u00e0ng \u0111\u00f3. Nh\u01b0ng h\u00e3y th\u1eadt l\u00fd tr\u00ed, kh\u00e1ch h\u00e0ng s\u1ebd ngh\u0129 g\u00ec khi \u0111\u01b0\u1ee3c \u201ct\u1eafm\u201d trong r\u1ea5t nhi\u1ec1u \u01b0u \u0111\u00e3i nh\u1eb1m gi\u1eef ch\u00e2n h\u1ecd \u1edf l\u1ea1i, nh\u1ea5t l\u00e0 khi h\u1ecd l\u1ea1i l\u00e0 kh\u00e1ch h\u00e0ng m\u1edbi?<\/p>\n

\u0110\u1ec3 \u0111i \u0111\u01b0\u1eddng d\u00e0i, h\u00e3y t\u1eadn d\u1ee5ng th\u1eddi gian \u0111\u1ec3 t\u1eadp trung nhi\u1ec1u v\u00e0o kh\u00e1ch h\u00e0ng trung th\u00e0nh. C\u00e1ch n\u00e0y c\u00f3 th\u1ec3 khi\u1ebfn t\u1ef7 l\u1ec7 kh\u00e1ch h\u00e0ng r\u1eddi \u0111i t\u0103ng l\u00ean khi kh\u00e1ch h\u00e0ng trung th\u00e0nh c\u1ea3m th\u1ea5y h\u1ecd \u0111\u1ed9t nhi\u00ean kh\u00f4ng quan tr\u1ecdng b\u1eb1ng kh\u00e1ch h\u00e0ng m\u1edbi. V\u00ec h\u1ecd \u0111\u00e3 trung th\u00e0nh v\u1edbi th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a b\u1ea1n m\u1ed9t th\u1eddi gian n\u00ean r\u1ea5t nhi\u1ec1u doanh nghi\u1ec7p r\u01a1i v\u00e0o b\u1eaby t\u00e2m l\u00fd: \u201cT\u00f4i kh\u00f4ng ph\u1ea3i c\u1ed1 g\u1eafng giao ti\u1ebfp v\u1edbi nh\u1eefng kh\u00e1ch h\u00e0ng n\u00e0y v\u00ec t\u00f4i bi\u1ebft, h\u1ecd s\u1ebd lu\u00f4n g\u1eafn b\u00f3.\u201d Nh\u01b0ng, gi\u1ed1ng nh\u01b0 trong b\u1ea5t k\u1ef3 m\u1ed1i quan h\u1ec7 n\u00e0o, n\u1ebfu ai \u0111\u00f3 c\u1ea3m th\u1ea5y m\u00ecnh \u0111ang b\u1ecb l\u1ee3i d\u1ee5ng ho\u1eb7c tr\u1edf th\u00e0nh \u201cng\u01b0\u1eddi c\u0169\u201d, h\u1ecd s\u1ebd nhanh ch\u00f3ng r\u1eddi \u0111i.<\/p>\n

\u0110\u1eebng \u0111\u1ec3 kh\u00e1ch h\u00e0ng t\u1ed1t nh\u1ea5t, trung th\u00e0nh nh\u1ea5t chia tay v\u1edbi b\u1ea1n v\u00e0 \u0111\u1eebng bao gi\u1edd thi\u1ebfu quan t\u00e2m t\u1edbi nh\u1eefng kh\u00e1ch h\u00e0ng \u0111\u00e3 lu\u00f4n \u0111\u1ed3ng h\u00e0nh c\u00f9ng b\u1ea1n qua nh\u1eefng giai \u0111o\u1ea1n kh\u00f3 kh\u0103n. B\u1edfi, h\u1ecd m\u1edbi ch\u00ednh l\u00e0 nh\u1eefng ng\u01b0\u1eddi b\u1ea1n n\u00ean t\u1eadp trung v\u00e0 \u0111em l\u1ea1i l\u1ee3i nhu\u1eadn cao h\u01a1n nhi\u1ec1u so v\u1edbi m\u1ed9t kh\u00e1ch h\u00e0ng m\u1edbi \u2013 x\u00e9t v\u1ec1 l\u00e2u d\u00e0i.<\/p>\n

Theo\u00a0Swetha Amaresan<\/em><\/p>\n

B\u00e0i li\u00ean quan:<\/em><\/p>\n

    \n
  • Gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng c\u0169 hay t\u00ecm ki\u1ebfm kh\u00e1ch m\u1edbi quan tr\u1ecdng h\u01a1n?<\/em><\/li>\n
  • T\u00f4i h\u1ecdc \u0111\u01b0\u1ee3c g\u00ec t\u1eeb nh\u1eefng kh\u00e1ch h\u00e0ng \u0111\u00e3 ra \u0111i?<\/em><\/li>\n<\/ul>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

    T\u1ea5t nhi\u00ean c\u0169ng kh\u00f4ng tr\u00e1nh kh\u1ecfi tr\u01b0\u1eddng h\u1ee3p s\u1ebd c\u00f3 m\u1ed9t s\u1ed1 kh\u00e1ch h\u00e0ng, \u1edf v\u1ecb tr\u00ed n\u00e0o \u0111\u00f3 h\u1ecd r\u1eddi \u0111i. Th\u1ebf nh\u01b0ng y\u1ebfu t\u1ed1 n\u00e0y c\u00f3 \u1ea3nh h\u01b0\u1edfng g\u00ec t\u1edbi hi\u1ec7u su\u1ea5t kinh doanh kh\u00f4ng? Ch\u1eafc ch\u1eafn l\u00e0 c\u00f3 r\u1ed3i.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[219],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/52457"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=52457"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/52457\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=52457"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=52457"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=52457"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}