{"id":52461,"date":"2023-12-20T03:44:40","date_gmt":"2023-12-19T20:44:40","guid":{"rendered":"https:\/\/masterskills.org\/blog\/5-nguyen-nhan-can-luu-y-neu-khong-muon-khach-hang-roi-di.html"},"modified":"2023-12-20T03:44:40","modified_gmt":"2023-12-19T20:44:40","slug":"5-nguyen-nhan-can-luu-y-neu-khong-muon-khach-hang-roi-di","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/5-nguyen-nhan-can-luu-y-neu-khong-muon-khach-hang-roi-di.html","title":{"rendered":"5 nguy\u00ean nh\u00e2n c\u1ea7n l\u01b0u \u00fd n\u1ebfu kh\u00f4ng mu\u1ed1n kh\u00e1ch h\u00e0ng r\u1eddi \u0111i"},"content":{"rendered":"<div id=\"test\">Khi \u0111\u01b0\u1ee3c h\u1ecfi: \u201cN\u1ebfu c\u00f3 th\u1ec3 vung \u0111\u0169a th\u1ea7n v\u00e0 thay \u0111\u1ed5i b\u1ea5t m\u1ed9t \u0111i\u1ec1u v\u1ec1 doanh nghi\u1ec7p c\u1ee7a m\u00ecnh, b\u1ea1n s\u1ebd thay \u0111\u1ed5i \u0111i\u1ec1u g\u00ec?\u201d, c\u00f3 t\u1edbi 90% ch\u1ee7 doanh nghi\u1ec7p chia s\u1ebb: \u201cT\u00f4i mong t\u1ef7 l\u1ec7 kh\u00e1ch h\u00e0ng r\u1eddi \u0111i s\u1ebd th\u1ea5p nh\u1ea5t c\u00f3 th\u1ec3.\u201d<\/p>\n<p>M\u1eb7c d\u00f9 h\u1ea7u h\u1ebft doanh nghi\u1ec7p tham gia kh\u1ea3o s\u00e1t \u0111\u1ec1u s\u1edf h\u1eefu t\u1ef7 l\u1ec7 kh\u00e1ch h\u00e0ng trung th\u00e0nh r\u1ea5t cao, nh\u01b0ng h\u1ea7u h\u1ebft m\u1ecdi ng\u01b0\u1eddi \u0111\u1ec1u hi\u1ec3u r\u1eb1ng, ch\u1ec9 c\u1ea7n gi\u1ea3m t\u1ef7 l\u1ec7 nh\u1ecf l\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng r\u1eddi \u0111i c\u0169ng s\u1ebd gi\u00fap:<\/p>\n<ul>\n<li>Doanh thu t\u0103ng l\u00ean<\/li>\n<li>L\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c gi\u1edbi thi\u1ec7u cao h\u01a1n<\/li>\n<li>T\u0103ng doanh s\u1ed1 b\u00e1n h\u00e0ng<\/li>\n<li>Gi\u00e1 tr\u1ecb v\u00f2ng \u0111\u1eddi kh\u00e1ch h\u00e0ng cao h\u01a1n<\/li>\n<\/ul>\n<p>T\u1ea5t nhi\u00ean, vi\u1ec7c gi\u1ea3m t\u1ef7 l\u1ec7 kh\u00e1ch h\u00e0ng r\u1eddi \u0111i kh\u00f4ng d\u1ec5 nh\u01b0 v\u1ea9y \u0111\u0169a th\u1ea7n nh\u01b0ng vi\u1ec7c \u0111\u1ed5i m\u1edbi v\u00e0 c\u1ea3i thi\u1ec7n s\u1ea3n ph\u1ea9m d\u00f9 ph\u1ea3i m\u1ea5t kh\u00e1 nhi\u1ec1u th\u1eddi gian, th\u1eadm ch\u00ed c\u00f3 th\u1ec3 trong v\u00e0i n\u0103m m\u1edbi c\u00f3 k\u1ebft qu\u1ea3 nh\u01b0ng ch\u1eafc ch\u1eafn s\u1ebd gi\u1eef ch\u00e2n \u0111\u01b0\u1ee3c nhi\u1ec1u kh\u00e1ch h\u00e0ng \u1edf l\u1ea1i.<\/p>\n<p>Ngo\u00e0i ra, v\u1eabn c\u00f2n c\u00f3 c\u00e1c kh\u00eda c\u1ea1nh c\u1ee5 th\u1ec3 m\u00e0 doanh nghi\u1ec7p c\u00f3 th\u1ec3 x\u1eed l\u00fd \u0111\u1ec3 gi\u1ea3m t\u1ef7 l\u1ec7 kh\u00e1ch h\u00e0ng b\u1ecf \u0111i. B\u1edfi, h\u1ea7u h\u1ebft kh\u00e1ch h\u00e0ng kh\u00f4ng \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh ch\u1ec9 sau m\u1ed9t \u0111\u00eam, m\u00e0 h\u00e0nh \u0111\u1ed9ng n\u00e0y l\u00e0 k\u1ebft qu\u1ea3 c\u1ee7a c\u1ea3 m\u1ed9t h\u00e0nh tr\u00ecnh, trong \u0111\u00f3, c\u00f3 th\u1ec3 m\u1ed9t s\u1ed1 l\u00fd do s\u1ebd n\u1eb1m ngo\u00e0i t\u1ea7m ki\u1ec3m so\u00e1t nh\u01b0ng m\u1ed9t s\u1ed1 nguy\u00ean nh\u00e2n v\u1eabn c\u00f3 th\u1ec3 gi\u1ea3i quy\u1ebft \u0111\u01b0\u1ee3c.<\/p>\n<p>D\u01b0\u1edbi \u0111\u00e2y l\u00e0 n\u0103m l\u00fd do ph\u1ed5 bi\u1ebfn khi\u1ebfn kh\u00e1ch h\u00e0ng r\u1eddi \u0111i c\u00f9ng nh\u1eefng h\u01b0\u1edbng d\u1eabn c\u1ee5 th\u1ec3 m\u00e0 doanh nghi\u1ec7p c\u00f3 th\u1ec3 nhanh ch\u00f3ng h\u00e0nh \u0111\u1ed9ng.<\/p>\n<div id=\"attachment_18816\" style=\"width: 808px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-18816\" src=\"https:\/\/masterskills.org\/blog\/wp-content\/uploads\/\/12\/tuong-tac-khach-hang.png\" alt=\"T\u01b0\u01a1ng t\u00e1c kh\u00e1ch h\u00e0ng l\u00e0 m\u1ed9t trong nh\u1eefng y\u1ebfu t\u1ed1 quan tr\u1ecdng \u0111\u1ec3 gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng \u1edf l\u1ea1i\" width=\"798\" height=\"469\" title=\"tuong-tac-khach-hang\"><\/p>\n<p class=\"wp-caption-text\">T\u01b0\u01a1ng t\u00e1c kh\u00e1ch h\u00e0ng l\u00e0 m\u1ed9t trong nh\u1eefng y\u1ebfu t\u1ed1 quan tr\u1ecdng \u0111\u1ec3 gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng \u1edf l\u1ea1i<\/p>\n<\/div>\n<h2 id=\"1-1-thieu-hoac-khong-co-su-tuong-tac\">1. Thi\u1ebfu (ho\u1eb7c kh\u00f4ng) c\u00f3 s\u1ef1 t\u01b0\u01a1ng t\u00e1c<\/h2>\n<p>R\u1ea5t c\u00f3 th\u1ec3 l\u00e0 t\u1ea5t c\u1ea3 doanh thu \u0111\u1ecbnh k\u1ef3 m\u00e0 b\u1ea1n \u0111ang ki\u1ebfm \u0111\u01b0\u1ee3c l\u1ea1i \u0111\u01a1n gi\u1ea3n \u0111\u1ebfn t\u1eeb nh\u1eefng kh\u00e1ch h\u00e0ng qu\u00ean h\u1ee7y thanh to\u00e1n t\u1ef1 \u0111\u1ed9ng. Ho\u1eb7c c\u00f3 l\u1ebd, s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n \u0111ang \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng, nh\u01b0ng kh\u00f4ng th\u01b0\u1eddng xuy\u00ean ho\u1eb7c c\u00f3 th\u1ec3 kh\u00e1ch h\u00e0ng c\u0169ng kh\u00f4ng s\u1eed d\u1ee5ng \u0111\u1ea7y \u0111\u1ee7 c\u00e1c t\u00ednh n\u0103ng.<\/p>\n<p>T\u1ea5t c\u1ea3 nh\u1eefng \u0111i\u1ec1u n\u00e0y ch\u00ednh l\u00e0 h\u00ecnh th\u1ee9c c\u1ee7a s\u1ef1 thi\u1ebfu t\u01b0\u01a1ng t\u00e1c \u2013 m\u1ed9t ch\u1ec9 s\u1ed1 m\u1ea1nh m\u1ebd khi\u1ebfn kh\u00e1ch h\u00e0ng r\u1eddi \u0111i nhanh ch\u00f3ng.<\/p>\n<p>\u0110\u1ec3 x\u00e1c \u0111\u1ecbnh xem c\u00f3 \u0111\u00fang th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a m\u00ecnh \u0111ang g\u1eb7p v\u1ea5n \u0111\u1ec1 trong qu\u00e1 tr\u00ecnh t\u01b0\u01a1ng t\u00e1c kh\u00e1ch h\u00e0ng hay kh\u00f4ng, tr\u01b0\u1edbc ti\u00ean b\u1ea1n c\u1ea7n theo d\u00f5i m\u1ee9c \u0111\u1ed9 t\u01b0\u01a1ng t\u00e1c c\u1ee7a kh\u00e1ch h\u00e0ng b\u1eb1ng c\u00e1ch th\u01b0\u1eddng xuy\u00ean th\u1ef1c hi\u1ec7n kh\u1ea3o s\u00e1t kh\u00e1ch h\u00e0ng \u0111\u1ed9c l\u1eadp ho\u1eb7c d\u00e0nh th\u1eddi gian ph\u00e2n t\u00edch c\u00e1c ch\u1ec9 s\u1ed1 li\u00ean quan.<\/p>\n<p>Sau \u0111\u00f3, b\u1ea1n c\u00f3 th\u1ec3 \u0111\u01b0a ra gi\u1edbi h\u1ea1n v\u1ec1 \u201ckhu v\u1ef1c nguy hi\u1ec3m\u201d \u0111\u1ec3 t\u1eeb \u0111\u00f3 thi\u1ebft l\u1eadp nh\u1eefng c\u01a1 ch\u1ebf gi\u00e1m s\u00e1t \u0111\u1ec3 \u0111\u1ed9i d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n \u0111\u01b0\u1ee3c th\u00f4ng b\u00e1o ngay l\u1eadp t\u1ee9c khi kh\u00e1ch h\u00e0ng ti\u1ec7m c\u1eadn gi\u1edbi h\u1ea1n \u0111\u00f3. \u0110\u1ed3ng th\u1eddi, c\u00e1c th\u00e0nh vi\u00ean trong nh\u00f3m d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u0169ng n\u00ean ch\u1ee7 \u0111\u1ed9ng ti\u1ebfp c\u1eadn, tr\u1ea3i nghi\u1ec7m \u0111\u1ec3 hi\u1ec3u l\u00fd do t\u1ea1i sao kh\u00e1ch h\u00e0ng kh\u00f4ng t\u01b0\u01a1ng t\u00e1c \u0111\u1ec3 c\u00f3 gi\u1ea3i ph\u00e1p kh\u1eafc ph\u1ee5c t\u1eadn g\u1ed1c v\u1ea5n \u0111\u1ec1.<\/p>\n<h2 id=\"2-2-san-pham-thieu-su-phu-hop-voi-thi-truong\">2. S\u1ea3n ph\u1ea9m thi\u1ebfu s\u1ef1 ph\u00f9 h\u1ee3p v\u1edbi th\u1ecb tr\u01b0\u1eddng<\/h2>\n<p>R\u1ea5t nhi\u1ec1u th\u01b0\u01a1ng hi\u1ec7u \u0111\u00e3 b\u00e1n nh\u1eefng s\u1ea3n ph\u1ea9m m\u00e0 b\u1ea3n th\u00e2n nh\u1eefng ng\u01b0\u1eddi ph\u00e1t tri\u1ec3n c\u0169ng nh\u1eadn th\u1ea5y n\u00f3 kh\u00f4ng th\u1ef1c s\u1ef1 c\u1ea7n thi\u1ebft v\u1edbi kh\u00e1ch h\u00e0ng. Ho\u1eb7c r\u1ea5t nhi\u1ec1u ng\u01b0\u1eddi \u0111i b\u00e1n d\u00f9 c\u1ea3m th\u1ea5y s\u1ea3n ph\u1ea9m ch\u01b0a th\u1ef1c s\u1ef1 \u0111\u1ee7 t\u1ed1t nh\u01b0ng l\u1ea1i lu\u00f4n mu\u1ed1n b\u00e1n cho ng\u01b0\u1eddi kh\u00e1c \u0111\u1ec3 thu v\u1ec1 l\u1ee3i nhu\u1eadn.<\/p>\n<p>V\u00ec l\u1ebd \u0111\u00f3, \u0111i\u1ec1u quan tr\u1ecdng l\u00e0 c\u00e1c nh\u00f3m ti\u1ebfp th\u1ecb v\u00e0 b\u00e1n h\u00e0ng \u0111ang thu h\u00fat \u0111\u00fang t\u1eadp kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng v\u00e0 t\u1ea1o c\u00e1c c\u01a1 h\u1ed9i ho\u00e0n th\u00e0nh giao d\u1ecbch v\u1edbi nh\u1eefng kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 h\u01b0\u1edfng l\u1ee3i t\u1eeb s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n. N\u1ebfu ch\u1ed1t \u0111\u01a1n v\u1edbi nh\u1eefng kh\u00e1ch h\u00e0ng kh\u00f4ng khai th\u00e1c \u0111\u01b0\u1ee3c vai tr\u00f2 c\u1ee7a s\u1ea3n ph\u1ea9m, th\u01b0\u1eddng l\u00e0 \u0111\u1ec3 ho\u00e0n th\u00e0nh ch\u1ec9 ti\u00eau kinh doanh trong th\u00e1ng, b\u1ea1n s\u1ebd ph\u00e1 h\u1ecfng th\u01b0\u01a1ng hi\u1ec7u trong m\u1eaft kh\u00e1ch h\u00e0ng khi h\u1ecd b\u1eaft tay v\u00e0o s\u1eed d\u1ee5ng.<\/p>\n<p>Kh\u00f4ng nh\u1eefng th\u1ebf, \u0111\u1ec3 ch\u1ed1t \u0111\u01a1n v\u1edbi nh\u1eefng kh\u00e1ch h\u00e0ng m\u00e0 b\u1ea1n bi\u1ebft r\u00f5 s\u1ebd kh\u00f4ng th\u1ef1c s\u1ef1 ph\u00f9 h\u1ee3p v\u1eabn c\u1ea7n t\u1ed1n th\u1eddi gian v\u00e0 nhi\u1ec1u chi ph\u00ed trong khi b\u1ea1n c\u00f3 th\u1ec3 d\u00e0nh ngu\u1ed3n l\u1ef1c \u0111\u00f3 \u0111\u1ec3 h\u1ed7 tr\u1ee3, s\u00e1ng t\u1ea1o tr\u1ea3i nghi\u1ec7m v\u1edbi ng\u01b0\u1eddi th\u1ef1c s\u1ef1 c\u1ea7n.<\/p>\n<p>\u0110\u1ec3 kh\u1eafc ph\u1ee5c v\u1ea5n \u0111\u1ec1 n\u00e0y, ph\u1ea3i c\u00f3 s\u1ef1 giao ti\u1ebfp nh\u1ea5t qu\u00e1n gi\u1eefa kh\u00e1ch h\u00e0ng v\u1edbi \u0111\u1ed9i ng\u0169 b\u00e1n h\u00e0ng v\u00e0 ti\u1ebfp th\u1ecb. Khi c\u00f3 th\u00f4ng tin r\u1eb1ng kh\u00e1ch h\u00e0ng \u0111ang b\u1ecb b\u00e1n sai s\u1ea3n ph\u1ea9m, \u0111i\u1ec1u quan tr\u1ecdng l\u00e0 l\u00e3nh \u0111\u1ea1o c\u1ee7a m\u1ed7i nh\u00f3m c\u1ea7n ng\u1ed3i l\u1ea1i \u0111\u1ec3 ch\u1ea9n \u0111o\u00e1n v\u1ea5n \u0111\u1ec1 b\u1edfi n\u1ebfu kh\u00f4ng kh\u00e9o l\u00e9o, nh\u1eefng cu\u1ed9c tr\u00f2 chuy\u1ec7n n\u00e0y c\u00f3 th\u1ec3 d\u1eabn t\u1edbi kh\u1ee7ng ho\u1ea3ng th\u01b0\u01a1ng hi\u1ec7u khi kh\u00e1ch h\u00e0ng kh\u00f4ng h\u00e0i l\u00f2ng. V\u00ec v\u1eady h\u00e3y ch\u1eafc ch\u1eafn l\u00e0 kh\u00e1ch quan nh\u1ea5t c\u00f3 th\u1ec3 v\u00e0 \u0111i \u0111\u1ebfn g\u1ed1c r\u1ec5 c\u1ee7a v\u1ea5n \u0111\u1ec1 c\u0169ng nh\u01b0 kh\u00f4ng t\u1ea5n c\u00f4ng c\u00e1 nh\u00e2n c\u00e1c \u0111\u1ed9i kh\u00e1c.<\/p>\n<p>Th\u01b0\u1eddng th\u00ec k\u1ebft qu\u1ea3 l\u00e0 thay \u0111\u1ed5i ti\u00eau chu\u1ea9n c\u1ee7a c\u00f4ng ty b\u1ea1n \u0111\u1ec3 nu\u00f4i d\u01b0\u1ee1ng kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng, \u0111\u1ea3m b\u1ea3o r\u1eb1ng nhu c\u1ea7u c\u1ee7a h\u1ecd \u0111\u00e3 \u0111\u01b0\u1ee3c s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a th\u01b0\u01a1ng hi\u1ec7u \u0111\u00e1p \u1ee9ng. Ho\u1eb7c, b\u1ea1n c\u1ea7n ph\u1ea3i c\u00f3 nh\u1eefng \u0111i\u1ec1u ch\u1ec9nh nh\u1ecf v\u1ec1 quy tr\u00ecnh h\u01b0\u1edbng d\u1eabn kh\u00e1ch h\u00e0ng s\u1eed d\u1ee5ng ho\u1eb7c thay \u0111\u1ed5i s\u1ea3n ph\u1ea9m \u0111\u1ec3 h\u1ed7 tr\u1ee3 t\u1ed1t nh\u1ea5t cho ph\u00e2n kh\u00fac kh\u00e1ch h\u00e0ng n\u00e0y. D\u00f9 b\u1eb1ng c\u00e1ch n\u00e0o, \u0111i\u1ec1u quan tr\u1ecdng l\u00e0 \u0111i \u0111\u1ebfn th\u1ed1ng nh\u1ea5t v\u1ec1 vi\u1ec7c kh\u00f4ng b\u00e1n cho nh\u1eefng kh\u00e1ch h\u00e0ng m\u00e0 s\u1ea3n ph\u1ea9m kh\u00f4ng ph\u00f9 h\u1ee3p.<\/p>\n<div id=\"attachment_18818\" style=\"width: 810px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-18818\" src=\"https:\/\/masterskills.org\/blog\/wp-content\/uploads\/\/12\/loi-san-pham.jpeg\" alt=\"Kh\u00e1ch h\u00e0ng ch\u1eafc ch\u1eafn s\u1ebd r\u1eddi \u0111i n\u1ebfu s\u1ea3n ph\u1ea9m th\u01b0\u1eddng c\u00f3 nh\u1eefng l\u1ed7i nghi\u00eam tr\u1ecdng\" width=\"800\" height=\"560\" title=\"loi-san-pham\"><\/p>\n<p class=\"wp-caption-text\">Kh\u00e1ch h\u00e0ng ch\u1eafc ch\u1eafn s\u1ebd r\u1eddi \u0111i n\u1ebfu s\u1ea3n ph\u1ea9m th\u01b0\u1eddng c\u00f3 nh\u1eefng l\u1ed7i nghi\u00eam tr\u1ecdng<\/p>\n<\/div>\n<h2 id=\"3-3-loi-san-pham\">3. L\u1ed7i s\u1ea3n ph\u1ea9m<\/h2>\n<p>Trong th\u1ebf gi\u1edbi c\u00e1c \u0111\u01a1n v\u1ecb s\u1ea3n xu\u1ea5t ph\u1ea7n m\u1ec1m, l\u1ed7i ph\u00e1t sinh \u0111\u00e3 tr\u1edf th\u00e0nh m\u1ed9t ph\u1ea7n th\u1ef1c t\u1ebf c\u1ee7a cu\u1ed9c s\u1ed1ng.<\/p>\n<p>Tuy nhi\u00ean, khi m\u1ed9t c\u00f4ng ty ho\u1eb7c ng\u01b0\u1eddi ti\u00eau d\u00f9ng ph\u1ee5 thu\u1ed9c v\u00e0o s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n, b\u1ea1n s\u1ebd nh\u1eadn \u0111\u01b0\u1ee3c r\u1ea5t nhi\u1ec1u c\u01a1 h\u1ed9i khi g\u1eb7p l\u1ed7i. T\u1ea5t nhi\u00ean, dung sai thay \u0111\u1ed5i theo t\u00ednh ch\u1ea5t c\u1ee7a s\u1ea3n ph\u1ea9m, m\u1ee9c \u0111\u1ed9 nghi\u00eam tr\u1ecdng c\u1ee7a l\u1ed7i v\u00e0 t\u1ea7n su\u1ea5t x\u1ea3y ra l\u1ed7i. Nh\u01b0ng m\u1ed9t \u0111i\u1ec1u th\u1ef1c s\u1ef1 quan tr\u1ecdng l\u00e0 l\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 nhanh ch\u00f3ng gi\u1ea3i quy\u1ebft l\u1ed7i.<\/p>\n<p>C\u00e1c nh\u00f3m d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 gi\u00fap gi\u1ea3i quy\u1ebft c\u00e1c l\u1ed7i m\u1ed9t c\u00e1ch nhanh ch\u00f3ng nh\u01b0ng ch\u1ec9 khi c\u00e1c k\u00eanh li\u00ean l\u1ea1c th\u00edch h\u1ee3p gi\u1eefa nh\u00f3m \u0111\u00f3 v\u00e0 b\u1ed9 ph\u1eadn qu\u1ea3n l\u00fd k\u1ef9 thu\u1eadt \/ s\u1ea3n ph\u1ea9m \u0111\u01b0\u1ee3c thi\u1ebft l\u1eadp \u0103n \u00fd.<\/p>\n<h2 id=\"4-4-trai-nghiem-nguoi-dung-kho-khan\">4. Tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi d\u00f9ng kh\u00f3 kh\u0103n<\/h2>\n<p>S\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n ch\u1eafc ch\u1eafn s\u1ebd s\u1edf h\u1eefu nhi\u1ec1u ch\u1ee9c n\u0103ng c\u1ed1t l\u00f5i v\u00e0 \u0111em \u0111\u1ebfn t\u1ef7 su\u1ea5t l\u1ee3i nhu\u1eadn t\u00edch c\u1ef1c nh\u01b0ng c\u00f3 d\u1ec5 s\u1eed d\u1ee5ng?<\/p>\n<p>Ch\u1eafc ch\u1eafn, m\u1ed9t s\u1ed1 n\u1ec1n t\u1ea3ng ph\u1ea7n m\u1ec1m c\u00f3 th\u1ec3 \u0111\u00e3 \u0111\u1ea7u t\u01b0 thi\u1ebft k\u1ebf tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi d\u00f9ng. Nh\u01b0ng v\u1edbi vi\u1ec7c c\u00e1c ph\u1ea7n m\u1ec1m ng\u00e0y c\u00e0ng h\u01b0\u1edbng \u0111\u1ebfn ng\u01b0\u1eddi d\u00f9ng cu\u1ed1i v\u00e0 ng\u01b0\u1eddi d\u00f9ng cu\u1ed1i l\u1ea1i c\u00f3 k\u1ef3 v\u1ecdng cao h\u01a1n v\u1ec1 giao di\u1ec7n th\u00ec t\u00ednh kh\u1ea3 d\u1ee5ng l\u00e0 \u0111i\u1ec1u b\u1eaft bu\u1ed9c.<\/p>\n<p>C\u00f3 r\u1ea5t nhi\u1ec1u c\u00f4ng ty b\u1ecb thay th\u1ebf b\u1edfi c\u00e1c s\u1ea3n ph\u1ea9m c\u00f3 kh\u1ea3 n\u0103ng s\u1eed d\u1ee5ng v\u01b0\u1ee3t tr\u1ed9i. Ch\u1ec9 c\u1ea7n nh\u00ecn v\u00e0o c\u00e1ch Microsoft \u0111ang l\u00e0m \u0111\u1ec3 c\u1ea1nh tranh \u0111\u1ec3 n\u1ec1n t\u1ea3ng nh\u1eafn tin c\u1ee7a h\u1ecd \u0111\u01b0\u1ee3c \u0111\u00e1nh b\u00f3ng nh\u01b0 Slack c\u0169ng \u0111\u1ee7 hi\u1ec3u.<\/p>\n<p>Theo th\u1eddi gian, khi tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi d\u00f9ng cu\u1ed1i v\u1eabn kh\u00f4ng c\u00f3 s\u1ef1 \u0111i\u1ec1u ch\u1ec9nh, h\u1ecd s\u1ebd ph\u00e0n n\u00e0n v\u1edbi \u00f4ng ch\u1ee7 c\u1ee7a h\u1ecd. Nh\u1eefng ng\u01b0\u1eddi n\u00e0y l\u1ea7n l\u01b0\u1ee3t ph\u00e0n n\u00e0n v\u1edbi \u00f4ng ch\u1ee7 c\u1ee7a h\u1ecd cho \u0111\u1ebfn khi ng\u01b0\u1eddi ra quy\u1ebft \u0111\u1ecbnh ph\u00e1t \u1ed1m v\u00e0 nhanh ch\u00f3ng chuy\u1ec3n sang m\u1ed9t n\u1ec1n t\u1ea3ng m\u1edbi.<\/p>\n<p>Nh\u01b0 \u0111\u00e3 n\u00eau trong ph\u1ea7n tr\u01b0\u1edbc v\u1ec1 l\u1ed7i ph\u1ea7n m\u1ec1m, \u0111\u1ed9i d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng v\u00e0 nh\u00f3m ph\u00e1t tri\u1ec3n s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n ph\u1ea3i c\u00f3 s\u1ef1 k\u1ebft h\u1ee3p \u0103n \u00fd. Tuy nhi\u00ean, qu\u00e1 tr\u00ecnh kh\u1eafc ph\u1ee5c v\u1ea5n \u0111\u1ec1 v\u1ec1 kh\u1ea3 n\u0103ng s\u1eed d\u1ee5ng \u0111\u00f2i h\u1ecfi ph\u1ea3i c\u00f3 s\u1ef1 trao \u0111\u1ed5i tr\u1ef1c ti\u1ebfp v\u00e0 th\u01b0\u1eddng xuy\u00ean c\u1ee7a c\u1ea3 l\u00e3nh \u0111\u1ea1o v\u00e0 t\u1eebng c\u00e1 nh\u00e2n \u0111\u1ec3 xem x\u00e9t l\u1ea1i c\u00e1c danh m\u1ee5c \u01b0u ti\u00ean h\u00e0ng \u0111\u1ea7u li\u00ean quan \u0111\u1ebfn kh\u1ea3 n\u0103ng s\u1eed d\u1ee5ng.<\/p>\n<p>Nh\u00f3m d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng n\u00ean chu\u1ea9n b\u1ecb s\u1eb5n c\u00e1c v\u00ed d\u1ee5 th\u1ef1c t\u1ebf v\u1ec1 vi\u1ec7c nh\u1eefng y\u1ebfu t\u1ed1 n\u00e0y s\u1ebd \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn kh\u00e1ch h\u00e0ng nh\u01b0 th\u1ebf n\u00e0o, c\u00f9ng v\u1edbi t\u1ea7n su\u1ea5t ph\u1ea3n h\u1ed3i ho\u1eb7c t\u00ecnh hu\u1ed1ng ph\u00e1t sinh do v\u1ea5n \u0111\u1ec1 g\u00e2y ra. Ch\u1ec9 b\u1eb1ng c\u00e1ch n\u00e0y m\u1edbi c\u00f3 th\u1ec3 ch\u1ee9ng minh t\u1ea7m quan tr\u1ecdng c\u1ee7a c\u00e1c v\u1ea5n \u0111\u1ec1 v\u1ec1 kh\u1ea3 n\u0103ng s\u1eed d\u1ee5ng \u0111ang \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m chung c\u1ee7a ng\u01b0\u1eddi d\u00f9ng nh\u01b0 th\u1ebf n\u00e0o.<\/p>\n<div id=\"attachment_18817\" style=\"width: 810px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-18817\" src=\"https:\/\/masterskills.org\/blog\/wp-content\/uploads\/\/12\/trai-nghiem-nguoi-dung-1.jpg\" alt=\"Tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi d\u00f9ng kh\u00f3 kh\u0103n c\u0169ng l\u00e0 m\u1ed9t l\u00fd do khi\u1ebfn kh\u00e1ch h\u00e0ng kh\u00f3 ch\u1ecbu\" width=\"800\" height=\"431\" title=\"trai-nghiem-nguoi-dung-1\"><\/p>\n<p class=\"wp-caption-text\">Tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi d\u00f9ng kh\u00f3 kh\u0103n c\u0169ng l\u00e0 m\u1ed9t l\u00fd do khi\u1ebfn kh\u00e1ch h\u00e0ng kh\u00f3 ch\u1ecbu<\/p>\n<\/div>\n<h2 id=\"5-5-thieu-su-ho-tro-tu-phia-doanh-nghiep\">5. Thi\u1ebfu s\u1ef1 h\u1ed7 tr\u1ee3 t\u1eeb ph\u00eda doanh nghi\u1ec7p<\/h2>\n<p>G\u1ea7n \u0111\u00e2y c\u00f4ng ty c\u1ee7a t\u00f4i \u0111\u00e3 ph\u1ea3i quy\u1ebft \u0111\u1ecbnh \u0111\u1ed5i m\u1ed9t nh\u00e0 cung c\u1ea5p m\u1edbi do d\u1ecbch v\u1ee5 m\u00e0 ch\u00fang t\u00f4i \u0111ang s\u1eed d\u1ee5ng ph\u00e1t sinh nhi\u1ec1u v\u1ea5n \u0111\u1ec1. V\u1ec1 l\u00fd thuy\u1ebft, t\u00f4i th\u00edch s\u1ea3n ph\u1ea9m c\u1ee7a h\u1ecd, nh\u01b0ng vi\u1ec7c l\u1ed7i x\u1ea3y ra th\u01b0\u1eddng xuy\u00ean \u0111\u00e3 \u1ea3nh h\u01b0\u1edfng t\u1edbi ch\u00fang t\u00f4i, \u0111\u1ed3ng th\u1eddi, s\u1ef1 h\u1ed7 tr\u1ee3 c\u1ee7a h\u1ecd lu\u00f4n thi\u1ebfu n\u00ean cu\u1ed1i c\u00f9ng t\u00f4i bu\u1ed9c ph\u1ea3i quy\u1ebft \u0111\u1ecbnh kh\u00f4ng gia h\u1ea1n d\u1ecbch v\u1ee5.<\/p>\n<p>T\u1ea5t nhi\u00ean, khi \u0111\u1ebfn l\u00fac ph\u1ea3i gia h\u1ea1n h\u1ee3p \u0111\u1ed3ng, t\u00f4i \u0111\u00e3 gi\u1ea3i th\u00edch l\u00fd do t\u1ea1i sao ch\u00fang t\u00f4i kh\u00f4ng ti\u1ebfp t\u1ee5c ch\u1ecdn h\u1ecd, h\u1ecd l\u1ea1i b\u1eaft \u0111\u1ea7u t\u1ea5n c\u00f4ng h\u1ed9p th\u01b0 \u0111\u1ebfn c\u1ee7a t\u00f4i v\u00e0 c\u1ed1 g\u1eafng gi\u00fap \u0111\u1ee1. T\u00f4i c\u1ea3m th\u1ea5y vi\u1ec7c l\u00e0m n\u00e0y th\u1eadt b\u1ea5t l\u1ecbch s\u1ef1. N\u1ebfu h\u1ecd ch\u1ee7 \u0111\u1ed9ng ch\u0103m s\u00f3c s\u1edbm h\u01a1n, ch\u00fang t\u00f4i v\u1eabn c\u00f3 th\u1ec3 l\u00e0 kh\u00e1ch h\u00e0ng h\u1ea1nh ph\u00fac. B\u00e2y gi\u1edd, kh\u00f4ng ch\u1ec9 ch\u00fang t\u00f4i s\u1ebd kh\u00f4ng gia h\u1ea1n, m\u00e0 t\u00f4i s\u1ebd chia s\u1ebb v\u1edbi t\u1ea5t c\u1ea3 b\u1ea1n b\u00e8 r\u1eb1ng m\u00ecnh kh\u00f4ng s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 c\u1ee7a h\u1ecd.<\/p>\n<p>B\u00e0i h\u1ecdc \u1edf \u0111\u00e2y l\u00e0 g\u00ec? H\u00e3y ch\u1eafc ch\u1eafn r\u1eb1ng nh\u00f3m kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n ch\u1ee7 \u0111\u1ed9ng ph\u00e1t hi\u1ec7n v\u00e0 gi\u1ea3i quy\u1ebft \u2013 c\u00e1c v\u1ea5n \u0111\u1ec1.<\/p>\n<p>Nh\u00f3m d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng t\u1ea1i Unamo, m\u1ed9t c\u00f4ng ty cung c\u1ea5p c\u00e1c c\u00f4ng c\u1ee5 gi\u00e1m s\u00e1t m\u1ea1ng x\u00e3 h\u1ed9i v\u00e0 SEO \u0111\u00e3 hi\u1ec3u r\u1ea5t r\u00f5 l\u1ee3i \u00edch c\u1ee7a vi\u1ec7c ch\u1ee7 \u0111\u1ed9ng n\u00e0y. H\u1ecd ti\u1ebfn h\u00e0nh ph\u1ecfng v\u1ea5n kh\u00e1ch h\u00e0ng ba th\u00e1ng m\u1ed9t l\u1ea7n \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o kh\u00e1ch h\u00e0ng nh\u1eadn \u0111\u01b0\u1ee3c gi\u00e1 tr\u1ecb t\u1eeb s\u1ea3n ph\u1ea9m v\u00e0 h\u00e0i l\u00f2ng v\u1edbi d\u1ecbch v\u1ee5 m\u00e0 h\u1ecd cung c\u1ea5p.<\/p>\n<p>Nh\u1eefng c\u00e2u h\u1ecfi h\u1ecd th\u01b0\u1eddng \u0111\u1eb7t ra bao g\u1ed3m:<\/p>\n<ul>\n<li>Ai \u0111ang s\u1eed d\u1ee5ng Unamo trong c\u00f4ng ty b\u1ea1n? Li\u1ec7u m\u1ee5c ti\u00eau v\u00e0 c\u00e1ch s\u1eed d\u1ee5ng c\u00f3 ph\u1ee5 thu\u1ed9c c\u00e1c th\u00e0nh vi\u00ean kh\u00e1c nhau?<\/li>\n<li>Th\u00f4ng th\u01b0\u1eddng, nh\u1eefng v\u1ea5n \u0111\u1ec1 v\u1ec1 SEO n\u00e0o b\u1ea1n \u0111ang s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m c\u1ee7a ch\u00fang t\u00f4i \u0111\u1ec3 gi\u1ea3i quy\u1ebft?<\/li>\n<li>Nh\u1eefng t\u00ednh n\u0103ng n\u00e0o hi\u1ec7n t\u1ea1i ch\u00fang t\u00f4i c\u00f2n thi\u1ebfu ho\u1eb7c \u0111ang ho\u1ea1t \u0111\u1ed9ng ch\u01b0a hi\u1ec7u qu\u1ea3?<\/li>\n<\/ul>\n<p>Gi\u1ea3m t\u1ef7 l\u1ec7 kh\u00e1ch h\u00e0ng r\u1eddi \u0111i l\u00e0 m\u1ed9t vi\u1ec7c v\u00f4 c\u00f9ng quan tr\u1ecdng \u0111\u1ed1i v\u1edbi b\u1ea5t k\u1ef3 t\u1ed5 ch\u1ee9c n\u00e0o; ngay c\u1ea3 c\u00e1c c\u00f4ng ty s\u1edf h\u1eefu c\u00e1c s\u1ea3n ph\u1ea9m c\u00f3 nhi\u1ec1u kh\u00e1ch h\u00e0ng trung th\u00e0nh nh\u1ea5t m\u1ecdi th\u1eddi \u0111\u1ea1i c\u0169ng c\u00f3 c\u00e1c ph\u00f2ng ban ri\u00eang \u0111\u1ec3 x\u1eed l\u00fd nh\u1eefng vi\u1ec7c n\u00e0y.<\/p>\n<p>\u0110i\u1ec1u quan tr\u1ecdng l\u00e0 b\u1ea1n kh\u00f4ng ch\u1ec9 gi\u1ea3m t\u1ef7 l\u1ec7 r\u1eddi \u0111i b\u1eb1ng c\u00e1ch c\u1ea3i thi\u1ec7n s\u1ea3n ph\u1ea9m c\u1ee7a m\u00ecnh, m\u00e0 c\u00f2n x\u00e1c \u0111\u1ecbnh c\u00e1c l\u00fd do ri\u00eang khi\u1ebfn kh\u00e1ch h\u00e0ng b\u1ecf v\u00e0 gi\u1ea3i quy\u1ebft t\u1eadn g\u1ed1c. Ch\u1eafc ch\u1eafn nh\u1eefng y\u1ebfu t\u1ed1 \u0111\u01b0\u1ee3c chia s\u1ebb \u1edf tr\u00ean l\u00e0 kh\u00f4ng \u0111\u1ea7y \u0111\u1ee7, nh\u01b0ng hy v\u1ecdng, b\u1ea1n \u0111\u00e3 n\u1eafm \u0111\u01b0\u1ee3c nh\u1eefng l\u00fd do ph\u1ed5 bi\u1ebfn v\u00e0 c\u00e1ch thi\u1ebft l\u1eadp c\u00e1c h\u1ec7 th\u1ed1ng, quy tr\u00ecnh \u0111\u1ec3 kh\u1eafc ph\u1ee5c.<\/p>\n<p style=\"text-align: right\"><i>Theo Ryan Farley<\/i><\/p>\n<p><i>B\u00e0i li\u00ean quan:<\/i><\/p>\n<ul>\n<li><em>D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng doanh nghi\u1ec7p nh\u1ecf: 3 tip \u0111\u1ec3 ph\u1ea3n h\u1ed3i hi\u1ec7u qu\u1ea3<\/em><\/li>\n<li><em>Ti\u00eau chu\u1ea9n d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng gi\u00fap n\u00e2ng t\u1ea7m th\u01b0\u01a1ng hi\u1ec7u<\/em><\/li>\n<\/ul>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>M\u1eb7c d\u00f9 h\u1ea7u h\u1ebft doanh nghi\u1ec7p tham gia kh\u1ea3o s\u00e1t \u0111\u1ec1u s\u1edf h\u1eefu t\u1ef7 l\u1ec7 kh\u00e1ch h\u00e0ng trung th\u00e0nh r\u1ea5t cao, nh\u01b0ng h\u1ea7u h\u1ebft m\u1ecdi ng\u01b0\u1eddi \u0111\u1ec1u hi\u1ec3u r\u1eb1ng, ch\u1ec9 c\u1ea7n gi\u1ea3m t\u1ef7 l\u1ec7 nh\u1ecf l\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng r\u1eddi \u0111i c\u0169ng s\u1ebd gi\u00fap:<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[219],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/52461"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=52461"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/52461\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=52461"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=52461"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=52461"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}