{"id":52484,"date":"2023-12-20T03:50:40","date_gmt":"2023-12-19T20:50:40","guid":{"rendered":"https:\/\/masterskills.org\/blog\/15-ky-nang-dich-vu-khach-hang-quan-trong-va-cach-cai-thien-p2.html"},"modified":"2023-12-20T03:50:40","modified_gmt":"2023-12-19T20:50:40","slug":"15-ky-nang-dich-vu-khach-hang-quan-trong-va-cach-cai-thien-p2","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/15-ky-nang-dich-vu-khach-hang-quan-trong-va-cach-cai-thien-p2.html","title":{"rendered":"15 k\u1ef9 n\u0103ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng quan tr\u1ecdng v\u00e0 c\u00e1ch c\u1ea3i thi\u1ec7n \u2013 P2"},"content":{"rendered":"
Ti\u1ebfp theo ph\u1ea7n 1 c\u1ee7a chu\u1ed7i b\u00e0i vi\u1ebft chia s\u1ebb c\u00e1c k\u1ef9 n\u0103ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng quan tr\u1ecdng, v\u1edbi 4 k\u1ef9 n\u0103ng \u0111\u00e3 \u0111\u01b0\u1ee3c chia s\u1ebb l\u00e0 \u0111\u1ed3ng c\u1ea3m, s\u1eed d\u1ee5ng t\u1eeb ng\u1eef t\u00edch c\u1ef1c, r\u00e8n t\u00ednh ki\u00ean nh\u1eabn c\u0169ng nh\u01b0 gi\u00fap kh\u00e1ch h\u00e0ng hi\u1ec3u r\u00f5 tr\u1ecdng t\u00e2m v\u1ea5n \u0111\u1ec1 tr\u01b0\u1edbc khi h\u1ed7 tr\u1ee3. Trong ph\u1ea7n 2 n\u00e0y, nh\u01b0 \u0111\u00e3 h\u1ee9a ch\u00fang ta s\u1ebd ph\u00e2n t\u00edch r\u00f5 h\u01a1n v\u1ec1 5 k\u1ef9 n\u0103ng c\u0169ng quan tr\u1ecdng kh\u00f4ng k\u00e9m ti\u1ebfp theo nh\u00e9!<\/p>\n

\u0110\u1ecdc l\u1ea1i ph\u1ea7n 1 c\u1ee7a b\u00e0i vi\u1ebft:\u00a015 k\u1ef9 n\u0103ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng quan tr\u1ecdng v\u00e0 c\u00e1ch c\u1ea3i thi\u1ec7n \u2013 P1<\/em><\/strong><\/p>\n

\"\u0110\u01a1n<\/p>\n

\u0110\u01a1n gi\u1ea3n v\u1eabn l\u00e0 nh\u1ea5t<\/p>\n<\/div>\n

5. \u0110\u01a1n gi\u1ea3n v\u1eabn l\u00e0 nh\u1ea5t<\/h2>\n

N\u1ebfu nh\u01b0 s\u1ef1 r\u00f5 r\u00e0ng v\u1ec1 t\u00ecnh hu\u1ed1ng trong ph\u1ea7n 4 li\u00ean quan \u0111\u1ebfn tr\u1eadt t\u1ef1 v\u00e0 c\u1ea5u tr\u00fac khi chia s\u1ebb th\u00ec \u1edf ph\u1ea7n 5 n\u00e0y, s\u1ef1 \u0111\u01a1n gi\u1ea3n tu\u00e2n th\u1ee7 nghi\u00eam ng\u1eb7t m\u1ed9t quy t\u1eafc: \u0111\u01a1n gi\u1ea3n l\u00e0 nh\u1ea5t. C\u00e2u ng\u1eafn h\u01a1n. \u00cdt bi\u1ec7t ng\u1eef. \u00cdt \u00fd t\u01b0\u1edfng h\u01a1n.<\/p>\n

Gi\u1eef cho m\u1ecdi th\u1ee9 \u0111\u01a1n gi\u1ea3n m\u00e0 kh\u00f4ng l\u00e0m cho \u00fd ngh\u0129a hay khi\u1ebfn kh\u00e1ch h\u00e0ng hi\u1ec3u v\u1ea5n \u0111\u1ec1 kh\u00e1c \u0111i m\u00e0 quan tr\u1ecdng l\u00e0 ph\u1ea3i l\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 lo\u1ea1i b\u1ecf c\u00e1c r\u00e0o c\u1ea3n nghi ng\u1edd, gi\u00fap h\u1ecd y\u00ean t\u00e2m v\u00e0 b\u00ecnh t\u0129nh ng\u1ed3i xu\u1ed1ng nghe ch\u00fang ta chia s\u1ebb.<\/p>\n

S\u1ef1 ph\u1ee9c t\u1ea1p, r\u1ed1i r\u1eafm c\u00f3 th\u1ec3 nhanh ch\u00f3ng d\u1eabn \u0111\u1ebfn s\u1ef1 thi\u1ebfu ki\u00ean nh\u1eabn c\u0169ng nh\u01b0 c\u00e1c c\u1ea3m x\u00fac ti\u00eau c\u1ef1c \u0111\u1ea9y c\u00e2u chuy\u1ec7n \u0111i xa h\u01a1n thay v\u00ec t\u1eadp trung gi\u1ea3i quy\u1ebft c\u00e1c truy v\u1ea5n ban \u0111\u1ea7u.<\/p>\n

L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 r\u00e8n luy\u1ec7n s\u1ef1 \u0111\u01a1n gi\u1ea3n<\/i><\/strong><\/p>\n

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  • H\u00e3y coi ch\u1eebng \u201cl\u1eddi nguy\u1ec1n ki\u1ebfn \u200b\u200bth\u1ee9c\u201d<\/li>\n<\/ul>\n

    C\u00e0ng bi\u1ebft nhi\u1ec1u v\u1ec1 m\u1ed9t v\u1ea5n \u0111\u1ec1 s\u1ebd c\u00e0ng tr\u1edf n\u00ean kh\u00f3 d\u1ea1y h\u01a1n. C\u00e1c nh\u00e0 t\u00e2m l\u00fd h\u1ecdc g\u1ecdi \u0111\u00e2y l\u00e0 l\u1eddi nguy\u1ec1n ki\u1ebfn \u200b\u200bth\u1ee9c: m\u1ed9t khuynh h\u01b0\u1edbng nh\u1eadn th\u1ee9c gi\u1ea3 \u0111\u1ecbnh r\u1eb1ng ng\u01b0\u1eddi kh\u00e1c c\u0169ng c\u00f3 n\u1ec1n t\u1ea3ng c\u1ea7n thi\u1ebft \u0111\u1ec3 hi\u1ec3u nh\u1eefng g\u00ec ch\u00fang ta \u0111ang l\u00e0m.<\/p>\n

      \n
    • Ghi l\u1ea1i kho\u1ea3nh kh\u1eafc t\u1eeb kh\u00f4ng bi\u1ebft \u0111\u1ebfn bi\u1ebft c\u1ee7a b\u1ea1n<\/li>\n<\/ul>\n

      \u0110\u1ec3 ch\u1ed1ng l\u1ea1i l\u1eddi nguy\u1ec1n c\u1ee7a ki\u1ebfn \u200b\u200bth\u1ee9c \u1edf tr\u00ean, h\u00e3y ghi l\u1ea1i nh\u1eefng kho\u1ea3nh kh\u1eafc \u0111\u1ed9t ph\u00e1 c\u1ee7a ri\u00eang m\u00ecnh. Vi\u1ebft ra nh\u1eefng tr\u1ea3i nghi\u1ec7m, qu\u00e1 tr\u00ecnh t\u1eeb qu\u00e1 kh\u00f4ng bi\u1ebft \u0111\u1ebfn n\u1eafm b\u1eaft \u0111\u01b0\u1ee3c v\u1ea5n \u0111\u1ec1 \u0111\u1ec3 c\u00f3 th\u1ec3 d\u1eabn ng\u01b0\u1eddi kh\u00e1c \u0111i theo con \u0111\u01b0\u1eddng t\u01b0\u01a1ng t\u1ef1.<\/p>\n

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      • T\u1ef1 h\u1ecfi: c\u00f3 th\u1ec3 b\u1ecf \u00fd n\u00e0o \u0111i kh\u00f4ng?<\/li>\n<\/ul>\n

        Tr\u01b0\u1edbc khi nh\u1ea5n n\u00fat g\u1eedi tin nh\u1eafn h\u1ed7 tr\u1ee3, b\u01b0\u1edbc cu\u1ed1i c\u00f9ng ph\u1ea3i lu\u00f4n l\u00e0 ph\u00ea b\u00ecnh kh\u00f4ng th\u01b0\u01a1ng ti\u1ebfc \u0111\u1ec3 lo\u1ea1i tr\u1eeb t\u1ea5t c\u1ea3 nh\u1eefng b\u01b0\u1edbc\/ th\u00f4ng \u0111i\u1ec7p th\u1eeba. T\u01b0\u01a1ng t\u1ef1, t\u00ecm ki\u1ebfm c\u01a1 h\u1ed9i \u0111\u1ec3 \u0111\u01a1n gi\u1ea3n h\u00f3a t\u1eeb \u0111o\u1ea1n v\u0103n, c\u00e2u \u0111\u1ebfn c\u1ee5m t\u1eeb.<\/p>\n

          \n
        • \u0110\u1ec1 ra m\u1ee5c ti\u00eau<\/li>\n<\/ul>\n

          B\u1ea1n c\u00f3 th\u1ec3 c\u1ea7n ph\u1ea3i gi\u1ea3i th\u00edch nhi\u1ec1u ki\u1ebfn th\u1ee9c, theo nhi\u1ec1u b\u01b0\u1edbc \u0111\u1ec3 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng. Nh\u01b0ng m\u1ed7i khi t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng cho d\u00f9 qua email, chat hay \u0111i\u1ec7n tho\u1ea1i, h\u00e3y t\u1ef1 m\u00ecnh gi\u1edbi h\u1ea1n m\u1ed9t m\u1ee5c ti\u00eau, ch\u1ec9 m\u1ed9t k\u1ebft qu\u1ea3 t\u1ea1i m\u1ed9t th\u1eddi \u0111i\u1ec3m.<\/p>\n

          \"T\u00f2<\/p>\n

          T\u00f2 m\u00f2 \u0111\u1ec3 t\u00ecm ra b\u1ea3n ch\u1ea5t c\u1ee7a v\u1ea5n \u0111\u1ec1<\/p>\n<\/div>\n

          6. Nu\u00f4i d\u01b0\u1ee1ng s\u1ef1 t\u00f2 m\u00f2 th\u00f4ng qua c\u00e1c c\u00e2u h\u1ecfi<\/h2>\n

          C\u00f3 m\u1ed9t mong mu\u1ed1n m\u1ea1nh m\u1ebd \u0111\u1ec3 m\u1ea1o hi\u1ec3m v\u00e0o nh\u1eefng \u0111i\u1ec1u ch\u01b0a bi\u1ebft v\u1edbi \u00fd \u0111\u1ecbnh t\u00ecm hi\u1ec3u, kh\u00e1m ph\u00e1 m\u1ed9t c\u00e1i g\u00ec \u0111\u00f3 m\u1edbi \u2013 \u0111\u1ec3 \u0111\u01b0\u1ee3c h\u1ecfi v\u00e0 \u0111\u1eb7t c\u00e2u h\u1ecfi. \u0110\u00f3 ch\u00ednh l\u00e0 m\u1ee5c \u0111\u00edch c\u1ee7a k\u1ef9 n\u0103ng n\u00e0y.<\/p>\n

          Khi c\u00f2n tr\u1ebb, ch\u00fang ta th\u01b0\u1eddng r\u1ea5t t\u00f2 m\u00f2. T\u00e2m tr\u00ed c\u1ee7a ch\u00fang ta lu\u00f4n \u0111\u1ea7y nh\u1eefng c\u00e2u h\u1ecfi. Nh\u01b0ng khi c\u00e0ng l\u1edbn l\u00ean, ch\u00fang ta l\u1ea1i c\u00f3 t\u00e2m l\u00fd d\u1ec5 ch\u1ea5p nh\u1eadn c\u00e1ch m\u1ecdi th\u1ee9 di\u1ec5n ra. T\u00f2 m\u00f2 l\u00e0 m\u1ed9t k\u1ef9 n\u0103ng ch\u00fang ta ph\u1ea3i h\u1ecdc \u0111\u1ec3 th\u00e0nh c\u00f4ng v\u1ec1 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng. T\u1ea1i sao?<\/p>\n

          B\u1edfi, nh\u1eefng ng\u01b0\u1eddi t\u00f2 m\u00f2 th\u01b0\u1eddng \u0111\u1eb7t c\u00e2u h\u1ecfi t\u1ed1t h\u01a1n, t\u00ecm ra nh\u1eefng hi\u1ec3u bi\u1ebft s\u00e2u s\u1eafc h\u01a1n v\u00e0 c\u00f3 kh\u1ea3 n\u0103ng gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 ph\u1ee9c t\u1ea1p h\u01a1n.<\/p>\n

          \u0110\u1eb7t c\u00e2u h\u1ecfi, t\u00ecm hi\u1ec3u v\u00e0 h\u1ecdc h\u1ecfi: s\u1ef1 t\u00f2 m\u00f2 s\u1ebd d\u1eabn ch\u00fang ta \u0111\u1ebfn c\u00e2u tr\u1ea3 l\u1eddi m\u00e0 m\u00ecnh c\u1ea7n \u0111\u1ec3 x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 t\u1ed1t h\u01a1n v\u1edbi kh\u00e1ch h\u00e0ng c\u0169ng nh\u01b0 c\u00f3 th\u1ec3 t\u00ecm ra nguy\u00ean nh\u00e2n s\u00e2u xa h\u01a1n c\u1ee7a v\u1ea5n \u0111\u1ec1. Nghi\u00ean c\u1ee9u t\u1eeb Harvard Business Review cho th\u1ea5y s\u1ef1 t\u00f2 m\u00f2 l\u00e0 y\u1ebfu t\u1ed1 s\u1ed1ng c\u00f2n \u0111\u1ed1i v\u1edbi ho\u1ea1t \u0111\u1ed9ng c\u1ee7a m\u1ed9t t\u1ed5 ch\u1ee9c. Ch\u01b0a h\u1ebft, s\u1ef1 t\u00f2 m\u00f2 l\u00e0m cho ch\u00fang ta \u00edt ph\u00f2ng th\u1ee7 h\u01a1n v\u00e0 b\u1edbt ti\u00eau c\u1ef1c h\u01a1n trong c\u00e1c t\u00ecnh hu\u1ed1ng c\u0103ng th\u1eb3ng.<\/p>\n

          L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 nu\u00f4i d\u01b0\u1ee1ng s\u1ef1 t\u00f2 m\u00f2\u00a0<\/i><\/strong><\/p>\n

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          • \u0110\u1eb7t nhi\u1ec1u c\u00e2u h\u1ecfi h\u01a1n.<\/li>\n<\/ul>\n

            B\u1ea5t k\u1ec3 c\u00f3 bao nhi\u00eau th\u00f4ng tin m\u00e0 ai \u0111\u00f3 chia s\u1ebb, vi\u1ec7c t\u1ef1 \u0111\u00e0o s\u00e2u \u0111\u1ec3 ghi nh\u1edb theo c\u00e1ch c\u1ee7a m\u00ecnh l\u00e0 r\u1ea5t quan tr\u1ecdng. Ngo\u00e0i ra, h\u00e3y ti\u1ebfp t\u1ee5c h\u1ecfi t\u1ea1i sao; h\u00e3y t\u00f2 m\u00f2 v\u1ec1 l\u00fd do m\u1ecdi th\u1ee9 \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n theo m\u1ed9t c\u00e1ch c\u1ee5 th\u1ec3 ho\u1eb7c t\u1ea1i sao kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y th\u1ebf<\/p>\n

              \n
            • Th\u1eafc m\u1eafc nh\u01b0ng \u0111\u1eebng th\u1ea9m v\u1ea5n<\/li>\n<\/ul>\n

              C\u00f3 m\u1ed9t ranh gi\u1edbi r\u1ea5t nh\u1ecf gi\u1eefa vi\u1ec7c \u0111\u1eb7t c\u00e2u h\u1ecfi \u0111\u1ec3 hi\u1ec3u v\u00e0 t\u00f2 m\u00f2 th\u00e1i qu\u00e1 khi\u1ebfn kh\u00e1ch h\u00e0ng kh\u00f3 ch\u1ecbu. Th\u00f4ng th\u01b0\u1eddng, \u0111i\u1ec1u n\u00e0y \u0111\u1ebfn t\u1eeb tr\u1ea1ng th\u00e1i n\u1ed9i t\u00e2m c\u1ee7a ch\u00ednh ch\u00fang ta. \u0110\u1ed3ng th\u1eddi c\u0169ng n\u00ean nh\u1edb r\u1eb1ng c\u00e1c c\u00e2u h\u1ecfi s\u1ebd kh\u00f4ng th\u1ec3 gi\u00fap che gi\u1ea5u vi\u1ec7c ch\u1ee9ng minh ai \u0111\u00f3 sai.<\/p>\n

                \n
              • T\u1eadp trung h\u01a1n v\u00e0o v\u1ea5n \u0111\u1ec1<\/li>\n<\/ul>\n

                Ch\u00fang ta th\u01b0\u1eddng t\u1eadp trung gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 thay v\u00ec d\u00e0nh th\u1eddi gian \u201ckhai qu\u1eadt\u201d v\u1ea5n \u0111\u1ec1 x\u1ea3y ra nh\u01b0 th\u1ebf n\u00e0o ngay t\u1eeb \u0111\u1ea7u. Khi m\u1ea1o hi\u1ec3m khai ph\u00e1 m\u1ed9t l\u0129nh v\u1ef1c m\u1edbi, h\u00e3y t\u00ecm hi\u1ec3u nguy\u00ean nh\u00e2n g\u1ed1c r\u1ec5.<\/p>\n

                  \n
                • T\u1eaft k\u1ecbch b\u1ea3n n\u1ebfu c\u1ea7n<\/li>\n<\/ul>\n

                  N\u00f3i v\u1ec1 l\u0129nh v\u1ef1c xa l\u1ea1, kh\u00f4ng ai th\u00edch nh\u1eefng \u0111i\u1ec1u ch\u01b0a bi\u1ebft nh\u01b0ng \u0111\u00f3 s\u1ebd l\u00e0 n\u01a1i m\u00e0 b\u1ea1n s\u1ebd kh\u00e1m ph\u00e1 nh\u1eefng l\u1ee3i \u00edch th\u1ef1c s\u1ef1 c\u1ee7a s\u1ef1 t\u00f2 m\u00f2 v\u1ec1 nh\u1eefng hi\u1ec3u bi\u1ebft m\u1edbi. Ti\u1ebfp c\u1eadn nh\u1eefng \u0111i\u1ec1u ch\u01b0a bi\u1ebft nh\u01b0 m\u1ed9t nh\u00e0 th\u00e1m hi\u1ec3m ho\u1eb7c nh\u00e0 khoa h\u1ecdc v\u00e0 nh\u1edb m\u1ee5c ti\u00eau duy nh\u1ea5t c\u1ee7a b\u1ea1n l\u00e0 kh\u00e1m ph\u00e1.<\/p>\n

                  \"Nghe<\/p>\n

                  Nghe ch\u1ee7 \u0111\u1ed9ng \u0111\u1ec3 t\u00ecm ra gi\u1ea3i ph\u00e1p t\u1ed1t nh\u1ea5t cho kh\u00e1ch h\u00e0ng<\/p>\n<\/div>\n

                  7. L\u1eafng nghe ch\u0103m ch\u00fa v\u00e0 t\u00edch c\u1ef1c<\/h2>\n

                  L\u1eafng nghe t\u00edch c\u1ef1c v\u00e0 ch\u00fa \u00fd \u0111\u1ebfn nh\u1eefng g\u00ec \u0111ang \u0111\u01b0\u1ee3c n\u00f3i ho\u1eb7c l\u00e0m. H\u00e3y ch\u00fa \u00fd v\u00e0 th\u1ef1c s\u1ef1 ti\u1ebfp thu.<\/p>\n

                  Ng\u00f4n ng\u1eef c\u01a1 th\u1ec3 c\u1ee7a s\u1ef1 ch\u00fa \u00fd c\u00f3 ngh\u0129a l\u00e0 giao ti\u1ebfp b\u1eb1ng m\u1eaft gi\u1eefa ng\u01b0\u1eddi v\u1edbi ng\u01b0\u1eddi ho\u1eb7c lo\u1ea1i b\u1ecf phi\u1ec1n nhi\u1ec5u k\u1ef9 thu\u1eadt s\u1ed1. N\u00f3 li\u00ean quan \u0111\u1ebfn vi\u1ec7c m\u00e0i gi\u0169a k\u1ef9 n\u0103ng nghe c\u1ee7a c\u00e1c nh\u00e2n vi\u00ean d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng, \u0111\u1ea9y h\u1ecd c\u1ed1ng hi\u1ebfn h\u1ebft m\u00ecnh cho v\u1ea5n \u0111\u1ec1 \u0111ang g\u1eb7p ph\u1ea3i v\u00e0 \u0111\u01b0a ra c\u00e2u tr\u1ea3 l\u1eddi ch\u00ednh x\u00e1c cho v\u1ea5n \u0111\u1ec1 kh\u00e1ch h\u00e0ng \u0111ang g\u1eb7p ph\u1ea3i.<\/p>\n

                  N\u1ebfu b\u1ea1n \u1edf m\u1ed9t b\u1ed9 ph\u1eadn h\u1ed7 tr\u1ee3 lu\u00f4n b\u1eadn r\u1ed9n v\u1edbi c\u00e1c cu\u1ed9c tr\u00f2 chuy\u1ec7n, s\u1ef1 chu \u0111\u00e1o c\u00f3 th\u1ec3 l\u00e0 m\u1ed9t th\u00e1ch th\u1ee9c. Tuy nhi\u00ean, vi\u1ec7c thi\u1ebfu t\u1eadp trung s\u1ebd khi\u1ebfn kh\u00e1ch h\u00e0ng b\u1ea5t m\u00e3n, b\u1ee9c x\u00fac v\u00e0 sau \u0111\u00f3 s\u1ebd m\u1ea5t nhi\u1ec1u th\u1eddi gian h\u01a1n \u0111\u1ec3 gi\u1ea3i quy\u1ebft.<\/p>\n

                  Khi \u0111\u00f3, l\u1eafng nghe ch\u0103m ch\u00fa s\u1ebd cho ph\u00e9p b\u1ea1n h\u1ed7 tr\u1ee3 nh\u1eefng nhu c\u1ea7u th\u1ef1c t\u1ebf kh\u00e1ch h\u00e0ng c\u1ea7n thay v\u00ec nh\u1eefng g\u00ec h\u1ecd ngh\u0129 s\u1ebd c\u1ea7n \u2013 hai \u0111i\u1ec1u n\u00e0y r\u1ea5t kh\u00e1c nhau.<\/p>\n

                  L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 l\u1eafng nghe ch\u1ee7 \u0111\u1ed9ng h\u01a1n<\/i><\/strong><\/p>\n

                    \n
                  • \u0110\u1eafm ch\u00ecm trong im l\u1eb7ng<\/li>\n<\/ul>\n

                    D\u00e0nh ba \u0111\u1ebfn m\u01b0\u1eddi ph\u00fat m\u1ed7i ng\u00e0y \u0111\u1ec3 thi\u1ebft l\u1eadp l\u1ea1i \u0111\u00f4i tai v\u00e0 \u0111i\u1ec1u ch\u1ec9nh t\u00e2m tr\u00ed c\u1ee7a m\u00ecnh. Th\u00f3i quen n\u00e0y hi\u1ec7u qu\u1ea3 v\u00e0o \u0111\u1ea7u ng\u00e0y v\u00e0 c\u00f3 th\u1ec3 l\u00e0 m\u1ed9t ni\u1ec1m h\u1ea1nh ph\u00fac gi\u1eefa m\u00f9a b\u1eadn r\u1ed9n. N\u1ebfu mu\u1ed1n c\u00f3 \u0111\u01b0\u1ee3c s\u1ef1 im l\u1eb7ng tuy\u1ec7t \u0111\u1ed1i th\u00ec h\u00e3y t\u00ecm m\u1ed9t kh\u00f4ng gian y\u00ean t\u0129nh \u0111\u1ec3 luy\u1ec7n t\u1eadp.<\/p>\n

                      \n
                    • T\u1eadn h\u01b0\u1edfng \u00e2m thanh xung quanh<\/li>\n<\/ul>\n

                      Th\u01b0\u1edfng th\u1ee9c \u00e2m thanh h\u00e0ng ng\u00e0y xung quanh m\u00ecnh: ti\u1ebfng m\u00e1y pha c\u00e0 ph\u00ea, m\u00e1y s\u1ea5y ho\u1eb7c b\u00e0n ph\u00edm khi b\u1ea1n g\u00f5. B\u1ea1n c\u00f3 th\u1ec3 th\u1ea5y r\u1eb1ng ngay c\u1ea3 nh\u1eefng \u00e2m thanh th\u01b0\u1eddng ng\u00e0y nh\u1ea5t c\u0169ng c\u00f3 th\u1ec3 tr\u1edf n\u00ean th\u00fa v\u1ecb<\/p>\n

                        \n
                      • L\u00e0m m\u1ed9t vi\u1ec7c m\u1ed9t l\u00fac<\/li>\n<\/ul>\n

                        \u0110a nhi\u1ec7m l\u00e0 m\u1ed9t huy\u1ec1n tho\u1ea1i. Khi \u0111a nhi\u1ec7m, nh\u1eefng g\u00ec ch\u00fang ta th\u1ef1c s\u1ef1 l\u00e0m l\u00e0 chuy\u1ec3n \u0111\u1ed5i gi\u1eefa c\u00e1c nhi\u1ec7m v\u1ee5 \u2013 v\u1ed1n \u0111\u00e3 chi\u1ebfm h\u1ebft n\u0103ng l\u1ef1c n\u00e3o b\u1ed9. H\u00e3y r\u00e8n luy\u1ec7n t\u00e2m tr\u00ed \u0111\u1ec3 ch\u1ec9 t\u1eadp trung v\u00e0o kh\u00e1ch h\u00e0ng v\u00e0 kh\u00f4ng g\u00ec kh\u00e1c ngo\u00e0i kh\u00e1ch h\u00e0ng.<\/p>\n

                          \n
                        • \u0110i\u1ec1u ch\u1ec9nh \u201cv\u1ecb tr\u00ed nghe c\u1ee7a b\u1ea1n\u201d<\/li>\n<\/ul>\n

                          \u0110i\u1ec1u n\u00e0y l\u00e0 v\u1ec1 y\u1ebfu t\u1ed1 tinh th\u1ea7n. V\u00ed d\u1ee5: th\u1eed nghe m\u1ed9t podcast t\u1eeb g\u00f3c \u0111\u1ed9 t\u00ecm ki\u1ebfm th\u00f4ng tin quan tr\u1ecdng, x\u00e1c th\u1ef1c t\u1eebng tuy\u00ean b\u1ed1 sau \u0111\u00f3 nghe l\u1ea1i m\u1ed9t l\u1ea7n n\u1eefa t\u1eeb m\u1ed9t quan \u0111i\u1ec3m \u0111\u1ed3ng c\u1ea3m \u2013 ch\u1ec9 t\u1eadp trung v\u00e0o c\u1ea3m x\u00fac.<\/p>\n

                          \"S\u1eafp<\/p>\n

                          S\u1eafp x\u1ebfp theo m\u1ee9c \u0111\u1ed9 \u01b0u ti\u00ean v\u1ec1 th\u1eddi gian v\u00e0 \u1ea3nh h\u01b0\u1edfng<\/p>\n<\/div>\n

                          8. H\u1ecdc c\u00e1ch \u01b0u ti\u00ean, sau \u0111\u00f3 t\u1ef1 \u0111\u1ed9ng h\u00f3a<\/h2>\n

                          C\u00e1c h\u00e0nh \u0111\u1ed9ng ho\u1eb7c qu\u00e1 tr\u00ecnh theo nhu c\u1ea7u; qu\u1ea3n l\u00fd c\u1ea3 th\u1eddi gian v\u00e0 k\u1ef3 v\u1ecdng hi\u1ec7u qu\u1ea3 h\u01a1n. \u0110\u1eb7t nh\u1eefng vi\u1ec7c th\u1ef1c s\u1ef1 quan tr\u1ecdng l\u00ean \u0111\u1ea7u ti\u00ean.<\/p>\n

                          Khi m\u1ed9t kh\u00e1ch h\u00e0ng li\u00ean h\u1ec7 t\u1edbi ph\u00f2ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng, ai c\u0169ng mu\u1ed1n \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i t\u1ee9c th\u00ec. Khi nhi\u1ec1u kh\u00e1ch h\u00e0ng c\u1ea7n s\u1ef1 ch\u00fa \u00fd c\u1ee7a b\u1ea1n c\u00f9ng m\u1ed9t l\u00fac, nh\u1eefng k\u1ef3 v\u1ecdng c\u00e1 nh\u00e2n \u0111\u00f3 s\u1ebd thay \u0111\u1ed5i m\u1ed9t ch\u00fat. B\u1edfi, tr\u1ea3 l\u1eddi t\u1ea5t c\u1ea3 c\u00e1c c\u00e2u h\u1ecfi c\u00f9ng m\u1ed9t l\u00fac l\u00e0 kh\u00f4ng th\u1ec3, tr\u1eeb khi h\u1ecd h\u1ecfi t\u1ea5t c\u1ea3 c\u00e1c c\u00e2u h\u1ecfi ph\u1ed5 bi\u1ebfn. Trong c\u00e1c tr\u01b0\u1eddng h\u1ee3p \u0111\u00f3, t\u1ef1 \u0111\u1ed9ng h\u00f3a, m\u1eabu email v\u00e0 trang FAQs ch\u00ednh l\u00e0 l\u1ef1a ch\u1ecdn ho\u00e0n h\u1ea3o.<\/p>\n

                          L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 s\u1eafp x\u1ebfp th\u1ee9 t\u1ef1 \u01b0u ti\u00ean t\u1ed1t h\u01a1n<\/i><\/strong><\/p>\n

                            \n
                          • T\u1ea1o m\u1ed9t h\u1ec7 th\u1ed1ng ph\u00e2n chia.<\/li>\n<\/ul>\n

                            Doanh nghi\u1ec7p c\u1ee7a b\u1ea1n c\u00f3 m\u1ed9t h\u1ec7 th\u1ed1ng gi\u00fap quy\u1ebft \u0111\u1ecbnh nh\u1eefng c\u00e2u h\u1ecfi n\u00e0o c\u1ea7n \u0111\u01b0\u1ee3c \u01b0u ti\u00ean s\u1ed1 1 kh\u00f4ng? N\u1ebfu kh\u00f4ng, h\u00e3y t\u1ea1o m\u1ed9t k\u1ebf ho\u1ea1ch ngay b\u00e2y gi\u1edd tr\u01b0\u1edbc khi c\u01a1n b\u00e3o \u1eadp \u0111\u1ebfn.<\/p>\n

                              \n
                            • Xem x\u00e9t t\u00e1c \u0111\u1ed9ng ho\u1eb7c h\u1eadu qu\u1ea3 c\u1ee7a t\u00ecnh hu\u1ed1ng<\/li>\n<\/ul>\n

                              S\u1ebd c\u00f3 h\u1eadu qu\u1ea3 tr\u1ef1c ti\u1ebfp v\u00e0 gi\u1edbi h\u1ea1n v\u1ec1 th\u1eddi gian n\u00e0o x\u1ea3y ra n\u1ebfu v\u1ea5n \u0111\u1ec1 kh\u00f4ng \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft? H\u1eadu qu\u1ea3 v\u1ec1 m\u1eb7t t\u00e0i ch\u00ednh hay ch\u1ec9 \u0111\u01a1n gi\u1ea3n l\u00e0 kh\u00e1ch h\u00e0ng \u0111\u00f2i h\u1ecfi nhi\u1ec1u h\u01a1n?<\/p>\n

                                \n
                              • Bi\u1ebft khi n\u00e0o n\u00ean d\u1eebng l\u1ea1i<\/li>\n<\/ul>\n

                                N\u1ebfu b\u1ea1n d\u00e0nh qu\u00e1 nhi\u1ec1u th\u1eddi gian cho m\u1ed9t kh\u00e1ch h\u00e0ng, \u0111i\u1ec1u n\u00e0y c\u0169ng c\u00f3 th\u1ec3 g\u00e2y b\u1ea5t l\u1ee3i. T\u00ecm hi\u1ec3u c\u00e1ch l\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 k\u1ebft th\u00fac cu\u1ed9c tr\u00f2 chuy\u1ec7n th\u00f4ng minh v\u00e0 t\u00f3m t\u1eaft c\u00e1c b\u01b0\u1edbc ti\u1ebfp theo.<\/p>\n

                                  \n
                                • \u0110\u1eebng l\u00e0m vi\u1ec7c ch\u0103m ch\u1ec9 qu\u00e1 m\u1ee9c c\u1ea7n thi\u1ebft<\/li>\n<\/ul>\n

                                  S\u1ebd c\u00f3 l\u00fac b\u1ea1n kh\u00f4ng bi\u1ebft l\u00e0m c\u00e1ch n\u00e0o \u0111\u1ec3 gi\u00fap \u0111\u1ee1 kh\u00e1ch h\u00e0ng ho\u1eb7c b\u1ea1n c\u00f3 th\u1ec3 nh\u1eadn ra nh\u1eefng h\u1ea1n ch\u1ebf c\u1ee7a b\u1ea3n th\u00e2n trong m\u1ed9t t\u00ecnh hu\u1ed1ng n\u00e0o \u0111\u00f3. L\u00fac n\u00e0y, thay v\u00ec m\u1ea5t th\u1eddi gian chuy\u1ec3n qua l\u1ea1i th\u00f4ng tin, h\u00e3y k\u1ebft n\u1ed1i kh\u00e1ch h\u00e0ng v\u1edbi \u0111\u00fang ng\u01b0\u1eddi.<\/p>\n

                                  \"B\u00ecnh<\/p>\n

                                  B\u00ecnh t\u0129nh trong m\u1ecdi t\u00ecnh hu\u1ed1ng<\/p>\n<\/div>\n

                                  9. Gi\u1eef b\u00ecnh t\u0129nh<\/h2>\n

                                  Gi\u1eef b\u00ecnh t\u0129nh khi \u0111\u1ed1i m\u1eb7t v\u1edbi ngh\u1ecbch c\u1ea3nh v\u00e0 ki\u1ec3m so\u00e1t c\u1ea3m x\u00fac c\u1ee7a b\u1ea1n trong nh\u1eefng t\u00ecnh hu\u1ed1ng b\u1ea5t ng\u1edd x\u1ea3y ra. M\u1ed9t s\u1ed1 kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 khi\u1ebfn b\u1ea1n kh\u00f3 gi\u1eef b\u00ecnh t\u0129nh nh\u01b0ng kho\u1ea3nh kh\u1eafc b\u1ea1n m\u1ea5t b\u00ecnh t\u0129nh c\u0169ng ch\u00ednh l\u00e0 l\u00fac b\u1ea1n kh\u00f4ng c\u00f2n h\u1eefu \u00edch.<\/p>\n

                                  T\u1ea1i sao? B\u1edfi v\u00ec ch\u00fang ta l\u00e0 con ng\u01b0\u1eddi. Tr\u01b0\u1edbc nh\u1eefng c\u0103ng th\u1eb3ng h\u00e0ng ng\u00e0y c\u1ee7a vi\u1ec7c ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng, b\u1ea1n c\u0169ng c\u00f3 th\u1ec3 \u0111ang ph\u1ea3i \u0111\u1ed1i m\u1eb7t v\u1edbi v\u1ea5n \u0111\u1ec1 c\u00e1 nh\u00e2n. C\u00f3 th\u1ec3 b\u1ea1n v\u1eeba c\u00f3 m\u1ed9t kh\u1edfi \u0111\u1ea7u t\u1ed3i t\u1ec7 cho ng\u00e0y h\u00f4m nay v\u00e0 t\u1ea5t nhi\u00ean, \u0111i\u1ec1u t\u01b0\u01a1ng t\u1ef1 c\u0169ng c\u00f3 th\u1ec3 x\u1ea3y ra v\u1edbi kh\u00e1ch h\u00e0ng.<\/p>\n

                                  Nh\u01b0ng ngay khi h\u00e0nh \u0111\u1ed9ng b\u1edfi c\u1ea3m x\u00fac trong khi kh\u00e1ch h\u00e0ng \u0111ang c\u0103ng th\u1eb3ng, h\u00e3y:<\/p>\n

                                    \n
                                  • Th\u1edf \u0111\u1ec1u<\/li>\n<\/ul>\n

                                    Trong khi ng\u01b0\u1eddi kh\u00e1c \u0111ang ti\u1ebfp t\u1ee5c n\u00f3i kh\u00f4ng ng\u1eebng ngh\u1ec9 ho\u1eb7c tr\u01b0\u1edbc khi g\u1eedi email, h\u00e3y d\u00e0nh m\u1ed9t ph\u00fat \u0111\u1ec3 th\u1edf \u0111\u1ec1u, ch\u1eadm r\u00e3i v\u00e0 c\u00f3 ch\u1ee7 \u00fd. H\u01a1i th\u1edf s\u1ebd l\u00e0m d\u1ecbu c\u01a1 th\u1ec3, h\u1ea1 huy\u1ebft \u00e1p v\u00e0 \u0111\u1ea9y oxy tr\u1edf l\u1ea1i v\u00e0o n\u00e3o.<\/p>\n

                                      \n
                                    • Coi ch\u1eebng HALT<\/li>\n<\/ul>\n

                                      HALT \u0111\u1ea1i di\u1ec7n cho c\u00e1c tr\u1ea1ng th\u00e1i th\u1ec3 ch\u1ea5t: \u0111\u00f3i, t\u1ee9c gi\u1eadn, c\u00f4 \u0111\u01a1n ho\u1eb7c m\u1ec7t m\u1ecfi. H\u00e3y c\u1ea3nh gi\u00e1c v\u1edbi nh\u1eefng tr\u1ea1ng th\u00e1i th\u1ec3 ch\u1ea5t v\u00e0 c\u1ea3m x\u00fac n\u00e0y.<\/p>\n

                                        \n
                                      • \u0110\u1eebng m\u1eafc nh\u1eefng l\u1ed7i c\u01a1 b\u1ea3n FAE<\/li>\n<\/ul>\n

                                        FAE l\u00e0 xu h\u01b0\u1edbng t\u1ef1 nhi\u00ean \u0111\u1ec3 gi\u1ea3i th\u00edch cho ai \u0111\u00f3 h\u00e0nh \u0111\u1ed9ng d\u1ef1a tr\u00ean c\u1ea3m t\u00ednh v\u00e0 \u0111\u00e1nh gi\u00e1 th\u1ea5p \u1ea3nh h\u01b0\u1edfng c\u1ee7a c\u00e1c y\u1ebfu t\u1ed1 t\u00ecnh hu\u1ed1ng.<\/p>\n

                                          \n
                                        • Tr\u00ec ho\u00e3n ph\u1ea3n h\u1ed3i<\/li>\n<\/ul>\n

                                          Khi m\u1ea5t b\u00ecnh t\u0129nh th\u00ec vi\u1ec7c tr\u00ec ho\u00e3n ph\u1ea3n h\u1ed3i l\u00e0 r\u1ea5t t\u1ed1t, mi\u1ec5n l\u00e0 b\u1ea1n s\u1eb5n s\u00e0ng d\u1eebng l\u1ea1i m\u1ed9t ch\u00fat. C\u00f3 ai \u0111\u00f3 c\u00f3 th\u1ec3 h\u1ed7 tr\u1ee3 gi\u00fap b\u1ea1n? B\u1ea1n c\u00f3 th\u1ec3 \u0111\u1eb7t l\u1ecbch tr\u1ea3 l\u1eddi cho cu\u1ed9c tr\u00f2 chuy\u1ec7n n\u00e0y? \u0110\u1eebng bao gi\u1edd c\u1ea3m th\u1ea5y vi\u1ec7c tr\u00ec ho\u00e3n ph\u1ea3n h\u1ed3i l\u00e0 d\u1ea5u hi\u1ec7u c\u1ee7a s\u1ef1 y\u1ebfu \u0111u\u1ed1i hay k\u00e9m c\u1ecfi. B\u1edfi, khi quay tr\u1edf l\u1ea1i b\u1ea1n s\u1ebd m\u1ea1nh m\u1ebd h\u01a1n nhi\u1ec1u!<\/p>\n

                                          Sau ph\u1ea7n 2 n\u00e0y, h\u1eb3n c\u00e1c agent \u0111\u00e3 hi\u1ec3u h\u01a1n c\u0169ng nh\u01b0 c\u00f3 th\u00eam g\u1ee3i \u00fd \u0111\u1ec3 r\u00e8n luy\u1ec7n nh\u1eefng k\u1ef9 n\u0103ng gi\u1eef b\u00ecnh t\u0129nh, s\u1eafp x\u1ebfp t\u00ecnh hu\u1ed1ng h\u1ed7 tr\u1ee3 theo m\u1ee9c \u0111\u1ed9 \u01b0u ti\u00ean, l\u1eafng nghe t\u00edch c\u1ef1c, nu\u00f4i d\u01b0\u1ee1ng s\u1ef1 t\u00f2 m\u00f2 c\u0169ng nh\u01b0 gi\u1eef cho c\u00e2u chuy\u1ec7n \u0111\u01a1n gi\u1ea3n, t\u1eadp trung v\u00e0o t\u00ecnh hu\u1ed1ng v\u00e0 gi\u1ea3i ph\u00e1p h\u1ed7 tr\u1ee3. H\u00e3y c\u00f9ng \u0111\u00f3n \u0111\u1ecdc ph\u1ea7n 3 \u0111\u1ec3 ho\u00e0n thi\u1ec7n c\u00e1c k\u1ef9 n\u0103ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng quan tr\u1ecdng c\u00f2n l\u1ea1i nh\u00e9!<\/p>\n

                                          Theo Erika Trujillo<\/i><\/p>\n

                                          B\u00e0i li\u00ean quan:<\/em><\/p>\n

                                            \n
                                          • 10 c\u1ea1m b\u1eaby n\u00ean tr\u00e1nh trong h\u00e0nh tr\u00ecnh gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng<\/em><\/li>\n
                                          • L\u1ea5y kh\u00e1ch h\u00e0ng l\u00e0m trung t\u00e2m: \u0110\u00edch \u0111\u1ebfn m\u1edbi trong ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/em><\/li>\n<\/ul>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

                                            \u0110\u1ecdc l\u1ea1i ph\u1ea7n 1 c\u1ee7a b\u00e0i vi\u1ebft:\u00a015 k\u1ef9 n\u0103ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng quan tr\u1ecdng v\u00e0 c\u00e1ch c\u1ea3i thi\u1ec7n \u2013 P1<\/em><\/strong><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[219],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/52484"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=52484"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/52484\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=52484"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=52484"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=52484"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}