{"id":52515,"date":"2023-12-20T03:57:46","date_gmt":"2023-12-19T20:57:46","guid":{"rendered":"https:\/\/masterskills.org\/blog\/the-nao-la-dich-vu-tot-khien-moi-khach-hang-hai-long.html"},"modified":"2023-12-20T03:57:46","modified_gmt":"2023-12-19T20:57:46","slug":"the-nao-la-dich-vu-tot-khien-moi-khach-hang-hai-long","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/the-nao-la-dich-vu-tot-khien-moi-khach-hang-hai-long.html","title":{"rendered":"Th\u1ebf n\u00e0o l\u00e0 d\u1ecbch v\u1ee5 t\u1ed1t, khi\u1ebfn m\u1ecdi kh\u00e1ch h\u00e0ng h\u00e0i l\u00f2ng?"},"content":{"rendered":"
D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng t\u1ed1t n\u00ean l\u00e0 m\u1ed9t chi\u1ebfn l\u01b0\u1ee3c \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng theo quy m\u00f4 to\u00e0n c\u00f4ng ty \u0111\u1ec3 (1) lo\u1ea1i b\u1ecf c\u00e1c nguy\u00ean nh\u00e2n m\u00e0 kh\u00e1ch h\u00e0ng c\u1ea7n \u0111\u1ebfn s\u1ef1 h\u1ed7 tr\u1ee3, (2) ti\u1ebft ki\u1ec7m th\u1eddi gian, t\u00f4n tr\u1ecdng s\u1edf th\u00edch c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 \u0111\u1ec1 cao t\u00ednh nh\u00e2n v\u0103n c\u0169ng nh\u01b0 (3) t\u1eadn t\u00e2m \u0111\u1ec3 t\u1ea1o ra nh\u1eefng h\u1ed7 tr\u1ee3 \u0111\u1eb7c bi\u1ec7t.<\/p>\n

M\u1edbi nghe qua th\u00ec d\u01b0\u1eddng nh\u01b0 \u0111\u00e2y l\u00e0 m\u1ed9t \u0111\u1ecbnh ngh\u0129a n\u1eb7ng n\u1ec1 v\u00e0 mang t\u00ednh \u0111\u00f2i h\u1ecfi, tuy nhi\u00ean \u0111\u1ec3 tr\u1ea3 l\u1eddi cho c\u00e2u h\u1ecfi: d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng t\u1ed1t l\u00e0 g\u00ec? th\u00ec m\u1ecdi chuy\u1ec7n kh\u00f4ng th\u1ec3 xem nh\u1eb9 \u0111\u01b0\u1ee3c.<\/p>\n

B\u1edfi, ch\u1ec9 khi doanh nghi\u1ec7p x\u00e1c \u0111\u1ecbnh \u0111\u00fang tinh th\u1ea7n v\u00e0 k\u1ebft h\u1ee3p \u0103n \u00fd v\u1edbi nh\u1eefng ph\u1ea9m ch\u1ea5t ph\u00f9 h\u1ee3p th\u00ec m\u1edbi c\u00f3 th\u1ec3 th\u00e0nh c\u00f4ng trong vi\u1ec7c tr\u1edf th\u00e0nh Top of mind trong l\u00f2ng kh\u00e1ch h\u00e0ng v\u00e0 \u0111\u1ea1t \u0111\u01b0\u01a1c s\u1ef1 t\u0103ng tr\u01b0\u1edfng b\u1ec1n v\u1eefng.<\/p>\n

D\u01b0\u1edbi \u0111\u00e2y l\u00e0 nh\u1eefng chia s\u1ebb chi ti\u1ebft v\u1ec1 5 y\u1ebfu t\u1ed1 m\u00e0 Masterskills c\u0169ng nh\u01b0 t\u1ea5t c\u1ea3 c\u00e1c th\u01b0\u01a1ng hi\u1ec7u \u0111\u1ec1u tin r\u1eb1ng ch\u00fang s\u1ebd \u1ea3nh h\u01b0\u1edfng tr\u1ef1c ti\u1ebfp t\u1edbi m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng kh\u00e1ch h\u00e0ng:<\/p>\n

\"\u0110\u1ed3ng<\/p>\n

\u0110\u1ed3ng b\u1ed9 ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng kh\u00f4ng ch\u1ec9 \u0111a k\u00eanh m\u00e0 c\u00f2n tr\u00ean quy m\u00f4 to\u00e0n c\u00f4ng ty<\/p>\n<\/div>\n

\u0110\u1ed3ng b\u1ed9 d\u1ecbch v\u1ee5 tr\u00ean quy m\u00f4 to\u00e0n c\u00f4ng ty<\/h2>\n

D\u1ecbch v\u1ee5 tuy\u1ec7t v\u1eddi kh\u00f4ng th\u1ec3 x\u1ea3y ra trong s\u1ef1 c\u00f4 l\u1eadp \u2013 t\u1ea1i t\u1eebng ph\u00f2ng ban hay t\u1eebng nh\u00e2n vi\u00ean ho\u1eb7c ch\u1ec9 xu\u1ea5t hi\u1ec7n sau khi nh\u1eadn \u0111\u01b0\u1ee3c y\u00eau c\u1ea7u h\u1ed7 tr\u1ee3. D\u1ecbch v\u1ee5 ph\u1ea3i l\u00e0 n\u1ec1n t\u1ea3ng m\u00e0 to\u00e0n b\u1ed9 doanh nghi\u1ec7p chung tay x\u00e2y d\u1ef1ng.<\/p>\n

Tri\u1ebft l\u00fd n\u00e0y c\u0169ng l\u00e0 m\u1ed9t trong nh\u1eefng y\u1ebfu t\u1ed1 khi\u1ebfn Zappos tr\u1edf n\u00ean n\u1ed5i ti\u1ebfng \u0111\u1ed3ng th\u1eddi c\u0169ng \u0111\u1ea3m b\u1ea3o s\u1ebd t\u1ea1o \u0111i\u1ec3m kh\u00e1c bi\u1ec7t gi\u1eefa th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a b\u1ea1n v\u00e0 \u0111\u1ed1i th\u1ee7: \u201cCh\u00fang t\u00f4i tin r\u1eb1ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng kh\u00f4ng ch\u1ec9 l\u00e0 c\u00f4ng vi\u1ec7c c\u1ee7a m\u1ed9t b\u1ed9 ph\u1eadn m\u00e0 n\u00f3 ph\u1ea3i l\u00e0 c\u1ee7a to\u00e0n c\u00f4ng ty\u201d \u2013 Tony Hsieh, CEO c\u1ee7a Zappos chia s\u1ebb.<\/p>\n

V\u00e0 ch\u1ec9 khi cung c\u1ea5p d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng tuy\u1ec7t v\u1eddi tr\u1edf th\u00e0nh t\u00f4n ch\u1ec9 \u0111\u01b0\u1ee3c t\u1eebng c\u00e1 nh\u00e2n trong doanh nghi\u1ec7p \u0111\u1ec1 cao th\u00ec h\u1ecd m\u1edbi c\u00f3 th\u00eam \u0111\u1ed9ng l\u1ef1c \u0111\u1ec3 ch\u1ee7 \u0111\u1ed9ng, li\u00ean t\u1ee5c t\u00ecm ki\u1ebfm nh\u1eefng c\u00e1ch l\u00e0m s\u00e1ng t\u1ea1o \u0111\u1ec3 ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng t\u1ed1t h\u01a1n. Kh\u00f4ng nh\u1eefng th\u1ebf, n\u1ebfu \u00e1p d\u1ee5ng tr\u00ean quy m\u00f4 to\u00e0n c\u00f4ng ty, nh\u00e2n vi\u00ean c\u1ee7a b\u1ea1n c\u0169ng s\u1ebd \u0111\u01b0\u1ee3c trang b\u1ecb \u0111\u1ec3 h\u1ed7 tr\u1ee3, \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u1ee7a t\u1ea5t c\u1ea3 kh\u00e1ch h\u00e0ng cho d\u00f9 h\u1ecd c\u00f3 y\u00eau c\u1ea7u hay kh\u00f4ng.<\/p>\n

Th\u1ee9 ba, b\u1eb1ng c\u00e1ch \u0111\u1eb7t kh\u00e1ch h\u00e0ng v\u00e0o trung t\u00e2m c\u1ee7a m\u1ecdi h\u00e0nh \u0111\u1ed9ng, th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a b\u1ea1n s\u1ebd c\u00f3 th\u1ec3 t\u1eadp trung v\u00e0o l\u00fd do ch\u00ednh m\u00e0 m\u00ecnh \u0111ang t\u1ed3n t\u1ea1i \u0111\u00f3 ch\u00ednh l\u00e0 cung c\u1ea5p gi\u00e1 tr\u1ecb, ti\u00eau chu\u1ea9n ph\u1ee5c v\u1ee5 cao nh\u1ea5t cho m\u1ecdi kh\u00e1ch h\u00e0ng.<\/p>\n

\"Gi\u1ea3i<\/p>\n

Gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 t\u1eadn g\u1ed1c \u0111\u1ec3 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng t\u1ed1t nh\u1ea5t<\/p>\n<\/div>\n

Lo\u1ea1i b\u1ecf nh\u1eefng nguy\u00ean nh\u00e2n g\u1ed1c r\u1ec5<\/h2>\n

Ngay c\u1ea3 c\u00e1c c\u00f4ng ty cung c\u1ea5p d\u1ecbch v\u1ee5 ch\u1ea5t l\u01b0\u1ee3ng cao nh\u1ea5t c\u0169ng c\u00f3 th\u1ec3 r\u01a1i v\u00e0o m\u1ed9t s\u1ed1 t\u00ecnh hu\u1ed1ng thi\u1ebfu ch\u1ee7 \u0111\u1ed9ng, b\u1ecf qua v\u00e0 \u0111\u1ec3 m\u1ecdi vi\u1ec7c tr\u1ea7m tr\u1ecdng h\u01a1n m\u1edbi \u0111i gi\u1ea3i quy\u1ebft do ch\u01b0a gi\u1ea3i quy\u1ebft t\u1eadn g\u1ed1c v\u1ea5n \u0111\u1ec1.<\/p>\n

Nh\u1eefng kh\u00e1ch h\u00e0ng g\u1eb7p ph\u1ea3i v\u1ea5n \u0111\u1ec1 v\u00e0 nhanh ch\u00f3ng nh\u1eadn \u0111\u01b0\u1ee3c s\u1ef1 h\u1ed7 tr\u1ee3 c\u00f3 th\u1ec3 s\u1ebd \u0111\u00e1nh gi\u00e1 cao th\u01b0\u01a1ng hi\u1ec7u \u1edf giai \u0111o\u1ea1n \u0111\u1ea7u nh\u01b0ng m\u1ecdi chuy\u1ec7n s\u1ebd tr\u1edf n\u00ean ti\u00eau c\u1ef1c n\u1ebfu v\u1ea5n \u0111\u1ec1 tr\u1ea7m tr\u1ecdng h\u01a1n v\u00e0 h\u1ecd ph\u1ea3i tr\u1ea3i qua c\u00e1c b\u01b0\u1edbc b\u1ed5 sung kh\u00e1c n\u1eefa. \u0110\u00f3 c\u0169ng ch\u00ednh l\u00e0 l\u00fd do c\u1ea7n \u201cx\u00e1c \u0111\u1ecbnh nguy\u00ean nh\u00e2n g\u1ed1c r\u1ec5 trong c\u00e1c li\u00ean h\u1ec7 c\u1ee7a kh\u00e1ch h\u00e0ng, t\u00ecm ra c\u00e1c gi\u1ea3i ph\u00e1p \u0111\u1ec3 lo\u1ea1i b\u1ecf c\u00e1c li\u00ean h\u1ec7 t\u1eeb tr\u01b0\u1edbc khi ch\u00fang x\u1ea3y ra nh\u1eb1m gi\u00fap kh\u00e1ch h\u00e0ng h\u1ea1nh ph\u00fac h\u01a1n\u201d, Bill Price v\u00e0 David Jaffe t\u1eeb th\u01b0\u01a1ng hi\u1ec7u The Best Service is No Service \u0111\u00e3 g\u00f3p \u00fd.<\/p>\n

\u201cKh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 kh\u00f4ng mu\u1ed1n li\u00ean h\u1ec7 v\u1edbi th\u01b0\u01a1ng hi\u1ec7u ho\u1eb7c trong nhi\u1ec1u tr\u01b0\u1eddng h\u1ee3p, s\u1ebd th\u00edch s\u1ef1 linh ho\u1ea1t, ti\u1ec7n l\u1ee3i c\u1ee7a d\u1ecbch v\u1ee5 h\u1ed7 tr\u1ee3 \u0111\u1ec3 h\u1ecd c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng b\u1ea5t c\u1ee9 khi n\u00e0o. \u0110\u1ed3ng th\u1eddi, ai mong mu\u1ed1n \u0111\u01b0\u1ee3c c\u1ea3nh b\u00e1o tr\u01b0\u1edbc khi v\u1ea5n \u0111\u1ec1 tr\u1edf n\u00ean nghi\u00eam tr\u1ecdng\u201d, Bill Price v\u00e0 David Jaffe b\u1ed5 sung th\u00eam.<\/p>\n

Tr\u01b0\u1eddng h\u1ee3p tr\u00ean c\u0169ng gi\u1ed1ng nh\u01b0 t\u00ecnh hu\u1ed1ng: b\u1ea1n c\u00f3 th\u1ec3 \u0111\u1ee3i con m\u00ecnh b\u1ecb c\u1ee9a v\u00e0o tay r\u1ed3i m\u1edbi d\u1ea1y ch\u00fang c\u00e1ch d\u00f9ng dao ho\u1eb7c \u0111\u1ed5i l\u1ea1i, h\u01b0\u1edbng d\u1eabn con d\u00f9ng dao th\u1ebf n\u00e0o cho \u0111\u00fang v\u00e0 chia s\u1ebb c\u1ea3m gi\u00e1c b\u1ecb \u0111au n\u1ebfu dao c\u1ee9a \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o ch\u00fang \u00fd th\u1ee9c \u0111\u01b0\u1ee3c s\u1ef1 nguy hi\u1ec3m v\u00e0 c\u1ea9n th\u1eadn ngay t\u1eeb \u0111\u1ea7u.<\/p>\n

\u0110\u1eebng b\u1eaft kh\u00e1ch h\u00e0ng ph\u1ea3i tr\u1ea3 th\u00eam ti\u1ec1n<\/h2>\n

D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng t\u1ed1t n\u00ean mi\u1ec5n ph\u00ed v\u1edbi t\u1ea5t c\u1ea3 c\u00e1c nh\u00f3m kh\u00e1ch h\u00e0ng. B\u1edfi, ch\u1ec9 khi h\u1ed7 tr\u1ee3 mi\u1ec5n ph\u00ed m\u1edbi c\u00f3 th\u1ec3 gi\u00fap lo\u1ea1i b\u1ecf c\u00e1c r\u00e0o c\u1ea3n phi ti\u1ec1n t\u1ec7 c\u00f3 gi\u00e1 cao h\u01a1n nh\u01b0 th\u1eddi gian v\u00e0 n\u1ed7 l\u1ef1c. Ngay c\u1ea3 khi m\u1ed9t t\u1ed5 ch\u1ee9c c\u00f3 th\u1ec3 gi\u1ea3i quy\u1ebft 100% c\u00e1c y\u00eau c\u1ea7u d\u1ecbch v\u1ee5 c\u1ee7a m\u00ecnh theo c\u00e1ch \u0111\u1ec3 l\u1ea1i h\u01b0\u1edbng d\u1eabn cho m\u1ecdi ng\u01b0\u1eddi th\u00ec \u0111i\u1ec1u n\u00e0y c\u00f3 ngh\u0129a l\u00e0 v\u1eabn c\u00f3 ai \u0111\u00f3 c\u1ea7n li\u00ean h\u1ec7 tr\u1ef1c ti\u1ebfp \u0111\u1ec3 \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 kh\u1eafc ph\u1ee5c s\u1ef1 c\u1ed1.<\/p>\n

\u0110\u1ed9 ph\u00e2n gi\u1ea3i, t\u1ed1c \u0111\u1ed9 v\u00e0 c\u00e1 nh\u00e2n h\u00f3a s\u1ebd l\u00e0 c\u00e1c y\u1ebfu t\u1ed1 \u0111\u01b0\u1ee3c n\u00eau r\u00f5 d\u01b0\u1edbi \u0111\u00e2y. Tuy nhi\u00ean, c\u00f3 m\u1ed9t y\u1ebfu t\u1ed1 ch\u01b0a \u0111\u01b0\u1ee3c \u0111\u1ec1 c\u1eadp t\u1edbi \u0111\u00f3 ch\u00ednh l\u00e0 \u0111\u1ecbnh ngh\u0129a v\u1ec1 mi\u1ec5n ph\u00ed.<\/p>\n

Cho \u0111\u1ebfn b\u00e2y gi\u1edd, \u0111\u00e3 \u0111\u1ebfn l\u00fac ph\u1ea3i th\u1eeba nh\u1eadn r\u1eb1ng kh\u00e1ch h\u00e0ng n\u00ean nh\u1eadn \u0111\u01b0\u1ee3c d\u1ecbch v\u1ee5 t\u1ed1t nh\u1ea5t cho nh\u1eefng g\u00ec h\u1ecd \u0111\u00e3 tr\u1ea3 ti\u1ec1n \u2013 kh\u00f4ng ph\u1ea3i \u201cv\u01b0\u1ee3t ch\u01b0\u1edbng ng\u1ea1i v\u1eadt\u201d qua c\u00e1c v\u00f2ng kh\u00f4ng c\u1ea7n thi\u1ebft sau \u0111\u00f3. N\u1ebfu h\u1ecd c\u1ea7n li\u00ean h\u1ec7 l\u1ea1i \u0111\u1ec3 th\u00f4ng b\u00e1o cho b\u1ea1n v\u1ecb tr\u00ed b\u1ea1n c\u00f2n thi\u1ebfu\/ khi\u1ebfn h\u1ecd kh\u00f3 ch\u1ecbu trong h\u00e0nh tr\u00ecnh mua s\u1eafm th\u00ec c\u0169ng \u0111\u1ed3ng ngh\u0129a b\u1ea1n \u0111\u00e3 khi\u1ebfn h\u1ecd ph\u1ea3i l\u00e0m nhi\u1ec1u vi\u1ec7c h\u01a1n r\u1ed3i \u0111\u00f3.<\/p>\n

\"S\u00e1ng<\/p>\n

S\u00e1ng t\u1ea1o trong qu\u00e1 tr\u00ecnh l\u00e0m vi\u1ec7c thay v\u00ec c\u1ee9ng nh\u1eafc theo c\u00e1c quy tr\u00ecnh<\/p>\n<\/div>\n

T\u1eeb b\u1ecf c\u00e1c giao th\u1ee9c c\u1ee9ng nh\u1eafc<\/h2>\n

M\u00f4 h\u00ecnh truy\u1ec1n th\u1ed1ng cung c\u1ea5p h\u1ed7 tr\u1ee3 theo c\u00e1c quy tr\u00ecnh l\u00e0m vi\u1ec7c khu\u00f4n m\u1eabu, c\u00e1c k\u1ecbch b\u1ea3n t\u1ed5ng \u0111\u00e0i v\u00f4 c\u1ea3m kh\u00f4ng th\u1ec3 ch\u1ee9ng minh \u0111\u00e2y l\u00e0 c\u00e1ch t\u1ed1t nh\u1ea5t \u0111\u1ec3 gi\u1ea3i quy\u1ebft m\u1ed9t v\u1ea5n \u0111\u1ec1. V\u00e0 c\u00e1c nh\u00e2n vi\u00ean d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng n\u1ebfu ch\u1ec9 l\u00e0m theo s\u01a1 \u0111\u1ed3 nh\u01b0 nh\u1eefng c\u00e1i m\u00e1y cu\u1ed1i c\u00f9ng c\u0169ng s\u1ebd g\u1eb7p ph\u1ea3i v\u00f4 s\u1ed1 v\u1ea5n \u0111\u1ec1 m\u00e0 m\u00ecnh ch\u01b0a \u0111\u01b0\u1ee3c trang b\u1ecb \u0111\u1ec3 x\u1eed l\u00fd.<\/p>\n

\u201cGi\u00e1 tr\u1ecb c\u1ee7a vi\u1ec7c linh ho\u1ea1t l\u00e0 cho ph\u00e9p gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 ch\u1ee7 \u0111\u1ed9ng, kh\u00f4ng b\u1eaft bu\u1ed9c ph\u1ea3i tu\u00e2n th\u1ee7 nghi\u00eam ng\u1eb7t m\u1ed9t giao th\u1ee9c c\u1ee9ng nh\u1eafc. \u0110\u1ebfn th\u0103m b\u1ea5t k\u1ef3 c\u00f4ng ty l\u1edbn n\u00e0o, s\u1ebd c\u00f3 m\u1ed9t v\u00e0i b\u1ed9 ph\u1eadn \u0111\u01b0\u1ee3c nh\u1eadn ra ngay l\u1eadp t\u1ee9c nh\u01b0 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng khi c\u00e1c nh\u00e2n vi\u00ean tr\u1ef1c t\u1ed5ng \u0111\u00e0i gi\u1ed1ng nh\u01b0 nh\u1eefng con robot ng\u1ed3i theo h\u00e0ng v\u1edbi tai nghe b\u1eadt s\u1eb5n, b\u00e1m s\u00e1t theo k\u1ecbch b\u1ea3n \u0111\u00e3 \u0111\u01b0\u1ee3c chu\u1ea9n b\u1ecb s\u1eb5n v\u00e0 v\u1ed9i v\u00e3 di chuy\u1ec3n t\u1eeb cu\u1ed9c g\u1ecdi n\u00e0y sang cu\u1ed9c g\u1ecdi kh\u00e1c \u0111\u1ec3 c\u1ed1 g\u1eafng gi\u1ea3m thi\u1ec3u th\u1eddi gian x\u1eed l\u00fd\u201d, \u0111\u1ea1i di\u1ec7n c\u1ee7a Harvard Business Review chia s\u1ebb.<\/p>\n

\u0110\u1ec3 \u0111em t\u1edbi d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng t\u1ed1t, c\u00e1c c\u1ea5u tr\u00fac \u0111\u01b0\u1ee3c x\u00e1c \u0111\u1ecbnh r\u00f5 r\u00e0ng l\u00e0 m\u1ed9t \u0111i\u1ec1u c\u1ea7n thi\u1ebft. Nh\u01b0ng s\u1ef1 c\u00e2n b\u1eb1ng c\u1ea7n \u0111\u1ebfn t\u1eeb vi\u1ec7c linh ho\u1ea1t, t\u1ef1 ch\u1ee7 v\u00e0 \u0111\u01b0\u1ee3c trao quy\u1ec1n khi c\u00f3 c\u00e1c v\u1ea5n \u0111\u1ec1 ph\u00e1t sinh.<\/p>\n

Hy sinh \u0111\u1ec3 t\u00ecm l\u1ea1i ch\u00ednh m\u00ecnh<\/h2>\n

\u201cC\u00e1ch t\u1ed1t nh\u1ea5t \u0111\u1ec3 t\u00ecm th\u1ea5y ch\u00ednh m\u00ecnh l\u00e0 hy sinh m\u00ecnh v\u00ec l\u1ee3i \u00edch c\u1ee7a ng\u01b0\u1eddi kh\u00e1c\u201d, Mahatma Gandhi \u0111\u00e3 n\u00f3i. Tho\u1ea1t nh\u00ecn, c\u00f3 v\u1ebb nh\u01b0 c\u00f3 g\u00ec \u0111\u00f3 kh\u00e1 t\u1ef1 ph\u1ee5 khi tr\u00edch d\u1eabn c\u00e2u n\u00f3i n\u1ed5i ti\u1ebfng c\u1ee7a Gandhi \u0111\u1ec3 chia s\u1ebb v\u1ec1 m\u1ed1i quan h\u1ec7 c\u1ee7a d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng.<\/p>\n

Nh\u01b0ng s\u1ef1 v\u1ecb tha v\u00e0 s\u1eb5n s\u00e0ng \u0111\u1ec1 cao ng\u01b0\u1eddi kh\u00e1c h\u01a1n b\u1ea3n th\u00e2n m\u00ecnh, ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng v\u1edbi s\u1ef1 bi\u1ebft \u01a1n v\u00e0 l\u1ecbch s\u1ef1 t\u1ed1i \u0111a cho d\u00f9 h\u1ecd kh\u00f4ng l\u00e0 ai c\u1ea3 s\u1ebd \u0111em \u0111\u1ebfn cho kh\u00e1ch h\u00e0ng m\u1ed9t d\u1ecbch v\u1ee5 v\u00f4 c\u00f9ng \u1ea5n t\u01b0\u1ee3ng.<\/p>\n

M\u1eb7c d\u00f9 doanh thu ch\u1eafc ch\u1eafn l\u00e0 m\u1ed9t trong nh\u1eefng l\u00fd do \u0111\u1ec3 l\u00e0m kinh doanh nh\u01b0ng m\u1ee5c ti\u00eau n\u00e0y kh\u00f4ng bao gi\u1edd n\u00ean \u0111\u01b0\u1ee3c \u01b0u ti\u00ean h\u01a1n mong mu\u1ed1n kh\u00f4ng ng\u1eebng cung c\u1ea5p gi\u00e1 tr\u1ecb t\u1ed1t nh\u1ea5t cho kh\u00e1ch h\u00e0ng. Nh\u01b0 Gandhi gi\u1ea3i th\u00edch, vi\u1ec7c t\u1ef1 cho m\u00ecnh l\u00e0 trung t\u00e2m cu\u1ed1i c\u00f9ng s\u1ebd khi\u1ebfn b\u1ea1n \u0111\u00e1nh m\u1ea5t s\u1ee9 m\u1ec7nh th\u1ef1c s\u1ef1 c\u1ee7a doanh nghi\u1ec7p. V\u00e0 m\u1eb7c d\u00f9 nghe c\u00f3 v\u1ebb l\u1ea1c h\u1eadu nh\u01b0ng ch\u1ec9 khi c\u1ed1 g\u1eafng ph\u1ee5c v\u1ee5 nh\u1eefng ng\u01b0\u1eddi b\u1ea1n \u0111\u00e3 th\u1ec1 ph\u1ee5c v\u1ee5 th\u00ec doanh thu v\u00e0 l\u1ee3i nhu\u1eadn m\u1edbi c\u00f3 th\u1ec3 b\u1ec1n v\u1eefng \u0111\u01b0\u1ee3c.<\/p>\n

N\u1ebfu kh\u00e1ch h\u00e0ng c\u00f3 ni\u1ec1m tin r\u1eb1ng b\u1ea1n h\u1ebft l\u00f2ng t\u1eadn t\u00e2m gi\u00fap \u0111\u1ee1 h\u1ecd th\u00ec cu\u1ed1i c\u00f9ng h\u1ecd s\u1ebd \u01b0u \u00e1i v\u00e0 h\u1ed7 tr\u1ee3 b\u1ea1n.<\/p>\n

Tr\u00ean h\u1ebft, d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng t\u1ed1t kh\u00f4ng ph\u1ea3i l\u00e0 m\u1ed9t h\u00e0nh \u0111\u1ed9ng m\u00e0 l\u00e0 m\u1ed9t tri\u1ebft l\u00fd th\u00fac \u0111\u1ea9y to\u00e0n b\u1ed9 doanh nghi\u1ec7p \u0111\u1eb7t kh\u00e1ch h\u00e0ng l\u00ean h\u00e0ng \u0111\u1ea7u: l\u00e0 trung t\u00e2m c\u1ee7a m\u1ecdi vi\u1ec7c b\u1ea1n l\u00e0m. Ch\u1ec9 khi \u0111\u00f3 b\u1ea1n s\u1ebd kh\u00f4ng bao gi\u1edd \u201cph\u1ea3i l\u00e0m vi\u1ec7c\u201d, \u201cph\u1ea3i gi\u00fap kh\u00e1ch h\u00e0ng\u201d. V\u00e0 khi ch\u1ea5p nh\u1eadn r\u1eb1ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng l\u00e0 m\u1ed9t tri\u1ebft l\u00fd c\u1ea7n tu\u00e2n th\u1ee7 (kh\u00f4ng b\u1ecb \u00e9p ph\u1ea3i th\u1ef1c hi\u1ec7n), s\u1ef1 c\u1ed1ng hi\u1ebfn c\u1ee7a b\u1ea1n d\u00e0nh cho kh\u00e1ch h\u00e0ng s\u1ebd t\u1ecfa s\u00e1ng.<\/p>\n

Theo Erika Trujillo \u2013\u00a0 Gi\u00e1m \u0111\u1ed1c d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u1ee7a\u00a0Groove<\/em><\/p>\n

B\u00e0i li\u00ean quan:<\/em><\/p>\n

    \n
  • B\u00ed quy\u1ebft \u0111\u1ec3 c\u1ea3i thi\u1ec7n d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng v\u00e0 tr\u1ea3i nghi\u1ec7m n\u0103m <\/em><\/li>\n
  • \u1ee8ng d\u1ee5ng d\u1eef li\u1ec7u: T\u1eeb ngh\u1ec7 thu\u1eadt t\u1edbi khoa h\u1ecdc trong ti\u1ebfp c\u1eadn kh\u00e1ch h\u00e0ng<\/em><\/li>\n<\/ul>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

    M\u1edbi nghe qua th\u00ec d\u01b0\u1eddng nh\u01b0 \u0111\u00e2y l\u00e0 m\u1ed9t \u0111\u1ecbnh ngh\u0129a n\u1eb7ng n\u1ec1 v\u00e0 mang t\u00ednh \u0111\u00f2i h\u1ecfi, tuy nhi\u00ean \u0111\u1ec3 tr\u1ea3 l\u1eddi cho c\u00e2u h\u1ecfi: d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng t\u1ed1t l\u00e0 g\u00ec? th\u00ec m\u1ecdi chuy\u1ec7n kh\u00f4ng th\u1ec3 xem nh\u1eb9 \u0111\u01b0\u1ee3c.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[219],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/52515"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=52515"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/52515\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=52515"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=52515"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=52515"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}