{"id":52531,"date":"2023-12-20T04:01:55","date_gmt":"2023-12-19T21:01:55","guid":{"rendered":"https:\/\/masterskills.org\/blog\/thau-hieu-toc-do-va-nhan-vien-3-yeu-to-tao-nen-trai-nghiem-khach-hang-tuyet-voi.html"},"modified":"2023-12-20T04:01:55","modified_gmt":"2023-12-19T21:01:55","slug":"thau-hieu-toc-do-va-nhan-vien-3-yeu-to-tao-nen-trai-nghiem-khach-hang-tuyet-voi","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/thau-hieu-toc-do-va-nhan-vien-3-yeu-to-tao-nen-trai-nghiem-khach-hang-tuyet-voi.html","title":{"rendered":"Th\u1ea5u hi\u1ec3u, t\u1ed1c \u0111\u1ed9 v\u00e0 nh\u00e2n vi\u00ean: 3 y\u1ebfu t\u1ed1 t\u1ea1o n\u00ean tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng tuy\u1ec7t v\u1eddi"},"content":{"rendered":"
\n

\u0110\u1ed1i v\u1edbi m\u1ecdi doanh nghi\u1ec7p, tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng tuy\u1ec7t v\u1eddi c\u0169ng quan tr\u1ecdng kh\u00f4ng k\u00e9m vi\u1ec7c t\u1ea1o ra s\u1ea3n ph\u1ea9m ch\u1ea5t l\u01b0\u1ee3ng hay chi\u1ebfn l\u01b0\u1ee3c ti\u1ebfp th\u1ecb hi\u1ec7u qu\u1ea3. M\u1ed9t tr\u1ea3i nghi\u1ec7m \u0111\u01b0\u1ee3c coi l\u00e0 tuy\u1ec7t v\u1eddi khi n\u00f3 mang \u0111\u1ebfn nh\u1eefng k\u1ebft qu\u1ea3 v\u01b0\u1ee3t xa mong \u0111\u1ee3i bao g\u1ed3m c\u1ea3 ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng. V\u1eady l\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 t\u1ea1o ra m\u1ed9t c\u00f4ng th\u1ee9c chung nh\u1eb1m mang \u0111\u1ebfn nh\u1eefng tr\u1ea3i nghi\u1ec7m t\u1ed1t nh\u1ea5t ?<\/p>\n

1. Lu\u00f4n th\u1ea5u hi\u1ec3u v\u00e0 \u0111\u1ed3ng c\u1ea3m v\u1edbi kh\u00e1ch h\u00e0ng<\/strong><\/h2>\n

Th\u1ea5u hi\u1ec3u v\u00e0 \u0111\u1ed3ng c\u1ea3m l\u00e0 vi\u1ec7c doanh nghi\u1ec7p lu\u00f4n \u0111\u1eb7t m\u00ecnh v\u00e0o v\u1ecb tr\u00ed kh\u00e1ch h\u00e0ng v\u00e0 hi\u1ec3u r\u00f5 v\u1ea5n \u0111\u1ec1 c\u1ee7a h\u1ecd. Ngo\u00e0i vi\u1ec7c l\u1eafng nghe, doanh nghi\u1ec7p c\u0169ng c\u1ea7n ch\u1ee7 \u0111\u1ed9ng t\u00ecm hi\u1ec3u xem kh\u00e1ch h\u00e0ng \u0111ang mu\u1ed1n g\u00ec, quan t\u00e2m s\u1ea3n ph\u1ea9m n\u00e0o \u0111\u1ec3 k\u1ecbp th\u1eddi t\u01b0 v\u1ea5n. Ngay tr\u00ean trang Masterskills Live, b\u1ea1n c\u00f3 th\u1ec3 theo d\u00f5i v\u00e0 quan s\u00e1t \u0111\u01b0\u1ee3c danh s\u00e1ch kh\u00e1ch h\u00e0ng \u0111ang gh\u00e9 th\u0103m website c\u1ee7a m\u00ecnh. T\u1ea1i \u0111\u00e2y, Masterskills t\u1ed5ng h\u1ee3p t\u1ea5t c\u1ea3 nh\u1eefng\u00a0ng\u01b0\u1eddi\u00a0\u0111ang online tr\u1ef1c tuy\u1ebfn v\u00e0 chi ti\u1ebft s\u1ed1 l\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng \u0111\u00e3 c\u00f3 th\u00f4ng tin. Nh\u1eefng kh\u00e1ch h\u00e0ng n\u00e0y \u1edf \u0111\u00e2u, bi\u1ebft \u0111\u1ebfn trang web qua ngu\u1ed3n n\u00e0o, s\u1ed1 cu\u1ed9c h\u1ed9i tho\u1ea1i v\u00e0 phi\u00ean truy c\u1eadp l\u00e0 bao nhi\u00eau, \u0111\u1eb7c bi\u1ec7t h\u1ecd \u0111ang xem trang n\u00e0o tr\u00ean website ? V\u1edbi m\u1ed7i kh\u00e1ch truy c\u1eadp, b\u1ea1n s\u1ebd bi\u1ebft \u0111\u01b0\u1ee3c nh\u1eefng th\u00f4ng tin sau:<\/p>\n

    \n
  • T\u00caN:<\/strong> M\u1eb7c \u0111\u1ecbnh theo m\u00e3 kh\u00e1ch truy c\u1eadp ho\u1eb7c hi\u1ec3n th\u1ecb h\u1ecd t\u00ean kh\u00e1ch n\u1ebfu \u0111\u00e3 c\u1eadp nh\u1eadt th\u00f4ng tin.<\/li>\n
  • V\u1eca TR\u00cd:<\/strong> Th\u00e0nh ph\u1ed1\/ t\u1ec9nh \u0111\u01b0\u1ee3c x\u00e1c \u0111\u1ecbnh th\u00f4ng qua \u0111\u1ecba ch\u1ec9 IP.<\/li>\n
  • TRANG:<\/strong> Ti\u00eau \u0111\u1ec1 v\u00e0 \u0111\u01b0\u1eddng link d\u1eabn trang kh\u00e1ch \u0111ang xem tr\u00ean website c\u1ee7a b\u1ea1n.<\/li>\n
  • REFER\/ CAMPAIGN:<\/strong> Ngu\u1ed3n kh\u00e1ch truy c\u1eadp nh\u01b0 Direct ( truy c\u1eadp tr\u1ef1c ti\u1ebfp trang web ), Organic (v\u00e0o web t\u1eeb k\u1ebft qu\u1ea3 t\u00ecm ki\u1ebfm t\u1ef1 nhi\u00ean tr\u00ean tr\u00ecnh duy\u1ec7t), Referring ( truy c\u1eadp web t\u1eeb c\u00e1c trang gi\u1edbi thi\u1ec7u), Social ( kh\u00e1ch truy c\u1eadp t\u1eeb c\u00e1c trang m\u1ea1ng x\u00e3 h\u1ed9i), Advertising ( truy c\u1eadp web t\u1eeb link qu\u1ea3ng c\u00e1o),\u2026 Masterskills t\u1ef1 \u0111\u1ed9ng nh\u1eadn bi\u1ebft \u0111\u01b0\u1ee3c link UTM campaign v\u00e0 kh\u00e1ch \u0111\u1ebfn t\u1eeb chi\u1ebfn d\u1ecbch n\u00e0o.<\/li>\n
  • S\u1ed0 H\u1ed8I THO\u1ea0I:<\/strong> T\u1ed5ng s\u1ed1 cu\u1ed9c h\u1ed9i tho\u1ea1i v\u1edbi kh\u00e1ch h\u00e0ng g\u1ed3m c\u1ea3 Automation t\u1ef1 \u0111\u1ed9ng g\u1eedi tin nh\u1eafn<\/li>\n
  • S\u1ed0 PHI\u00caN TRUY C\u1eacP:<\/strong> Kh\u00e1ch m\u1edbi ho\u1eb7c c\u0169 quay l\u1ea1i.<\/li>\n<\/ul>\n

    \"Masterskills<\/p>\n

    Ch\u00e2n dung kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c v\u1ebd r\u00f5 r\u00e0ng t\u1ea1i Masterskills Live gi\u00fap b\u1ea1n nhanh ch\u00f3ng bi\u1ebft \u0111\u01b0\u1ee3c h\u1ecd \u0111ang quan t\u00e2m s\u1ea3n ph\u1ea9m n\u00e0o d\u1ef1a v\u00e0o trang \u0111ang xem, \u0111\u00e2y l\u00e0 kh\u00e1ch h\u00e0ng m\u1edbi hay c\u0169 \u0111\u1ec3 \u0111\u01b0a ra nh\u1eefng ch\u01b0\u01a1ng tr\u00ecnh th\u00edch h\u1ee3p. Sau khi x\u00e1c \u0111\u1ecbnh \u0111\u01b0\u1ee3c kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng, \u0111\u1eebng qu\u00ean \u201c Say Hello \u201d \u2013 Ch\u1ee7 \u0111\u1ed9ng ti\u1ebfp c\u1eadn \u0111\u1ec3 t\u01b0 v\u1ea5n ch\u00ednh x\u00e1c v\u00e0 \u0111\u01b0a ra nh\u1eefng ch\u01b0\u01a1ng tr\u00ecnh \u01b0u \u0111\u00e3i h\u1ea5p d\u1eabn k\u1ecbp th\u1eddi.<\/p>\n

    V\u00ed d\u1ee5, b\u1ea1n \u0111ang ch\u1ea1y 1 chi\u1ebfn d\u1ecbch khuy\u1ebfn m\u00e3i 30% t\u00fai x\u00e1ch d\u00e0nh cho kh\u00e1ch h\u00e0ng \u1edf H\u00e0 N\u1ed9i. Qua trang Masterskills Live, b\u1ea1n nh\u1eadn th\u1ea5y c\u00f3\u00a0ch\u1ecb\u00a0A\u00a0\u1edf\u00a0H\u00e0 N\u1ed9i \u0111ang truy c\u1eadp trang t\u00fai x\u00e1ch \u0111\u1ec3 t\u00ecm hi\u1ec3u. Ngay l\u1eadp t\u1ee9c b\u1ea1n ti\u1ebfp c\u1eadn b\u1eb1ng c\u00e1ch \u201c Say Hello \u201d \u0111\u1ec3 ch\u1ee7 \u0111\u1ed9ng b\u1eaft \u0111\u1ea7u cu\u1ed9c n\u00f3i chuy\u1ec7n v\u00e0 \u0111\u01b0a ra nh\u1eefng t\u01b0 v\u1ea5n ch\u00ednh x\u00e1c nh\u1ea5t v\u1ec1 nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng. \u0110i\u1ec1u n\u00e0y kh\u00f4ng ch\u1ec9 khi\u1ebfn\u00a0ch\u1ecb A\u00a0c\u1ea3m th\u1ea5y h\u00e0i l\u00f2ng\u00a0m\u00e0 c\u00f2n\u00a0\u1ea5n t\u01b0\u1ee3ng s\u00e2u s\u1eafc v\u1edbi doanh nghi\u1ec7p b\u1edfi nhu c\u1ea7u c\u1ee7a ch\u1ecb\u00a0\u0111\u00e3 \u0111\u01b0\u1ee3c quan t\u00e2m v\u00e0 \u0111\u00e1p \u1ee9ng k\u1ecbp th\u1eddi t\u1eeb \u0111\u00f3 t\u0103ng t\u1ef7 l\u1ec7 chuy\u1ec3n \u0111\u1ed5i mua h\u00e0ng.<\/p>\n

    Doanh nghi\u1ec7p kh\u00f4ng th\u1ec3 ph\u00e1t tri\u1ec3n s\u1ea3n ph\u1ea9m v\u00e0 \u0111\u01b0a ra c\u00e1c gi\u1ea3i ph\u00e1p m\u00e0 kh\u00e1ch h\u00e0ng mong mu\u1ed1n n\u1ebfu nh\u01b0 kh\u00f4ng c\u00f3 s\u1ef1 \u0111\u1ed3ng c\u1ea3m. Vi\u1ec7c \u0111\u1ed3ng c\u1ea3m v\u00e0 lu\u00f4n suy ngh\u0129 cho kh\u00e1ch h\u00e0ng ch\u00ednh l\u00e0 \u0111i\u1ec3m kh\u00e1c bi\u1ec7t khi\u1ebfn doanh nghi\u1ec7p n\u1ed5i b\u1eadt h\u01a1n so v\u1edbi nh\u1eefng \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh kh\u00e1c. C\u00e1 nh\u00e2n h\u00f3a h\u00e0nh tr\u00ecnh kh\u00e1ch h\u00e0ng b\u1eb1ng c\u00e1ch ch\u00e0o \u0111\u00fang t\u00ean, s\u1eed d\u1ee5ng c\u1eeda s\u1ed5 chat Masterskills t\u1ef1 \u0111\u1ed9ng b\u1eadt l\u00ean gi\u00fap thu h\u00fat s\u1ef1 ch\u00fa \u00fd v\u00e0 cung c\u1ea5p nh\u1eefng cu\u1ed9c tr\u00f2 chuy\u1ec7n tr\u1ef1c tuy\u1ebfn nh\u1eb1m c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng.<\/p>\n

    Ngo\u00e0i Masterskills Live, b\u1ea1n c\u0169ng c\u00f3 th\u1ec3 n\u00e2ng cao tr\u1ea3i nghi\u1ec7m\u00a0b\u1eb1ng c\u00e1ch \u0111\u1ec3 l\u1ea1i l\u1eddi ch\u00e0o t\u1ef1 \u0111\u1ed9ng g\u1eedi \u0111\u1ebfn kh\u00e1ch h\u00e0ng v\u00e0o ngo\u00e0i gi\u1edd l\u00e0m vi\u1ec7c. T\u1ea5t nhi\u00ean, m\u00e1y m\u00f3c kh\u00f4ng c\u00f3 kh\u1ea3 n\u0103ng \u0111em l\u1ea1i tr\u1ea3i nghi\u1ec7m th\u1eadt gi\u1ed1ng nh\u01b0 khi c\u00f3 t\u01b0 v\u1ea5n vi\u00ean tr\u1ef1c chat, nh\u01b0ng b\u1ea1n c\u00f3 th\u1ec3 thi\u1ebft l\u1eadp h\u1ec7 th\u1ed1ng t\u1ef1 \u0111\u1ed9ng \u0111\u1ec3 mang \u0111\u1ebfn c\u1ea3m x\u00fac th\u1eadt nh\u1ea5t cho kh\u00e1ch h\u00e0ng. V\u00ed d\u1ee5 nh\u01b0 \u0111\u1ec3 l\u1ea1i m\u1ed9t l\u1eddi nh\u1eafn: \u201c Hi\u1ec7n t\u1ea1i c\u00e1c t\u01b0 v\u1ea5n vi\u00ean c\u1ee7a ch\u00fang t\u00f4i \u0111ang kh\u00f4ng c\u00f3 m\u1eb7t. B\u1ea1n vui l\u00f2ng \u0111\u1ec3 l\u1ea1i l\u1eddi nh\u1eafn v\u00e0 th\u00f4ng tin, ch\u00fang t\u00f4i s\u1ebd li\u00ean h\u1ec7 l\u1ea1i v\u1edbi b\u1ea1n ngay khi c\u00e1c t\u01b0 v\u1ea5n vi\u00ean quay tr\u1edf l\u1ea1i \u201d<\/p>\n

    \"DN763-khao-sat-y-kien-khach-hang-QTri--ok\"<\/p>\n

    70% kh\u00e1ch h\u00e0ng quy\u1ebft \u0111\u1ecbnh mua h\u00e0ng d\u1ef1a tr\u00ean c\u1ea3m x\u00fac m\u00e0 doanh nghi\u1ec7p mang \u0111\u1ebfn cho h\u1ecd<\/p>\n<\/div>\n

    M\u1ed9t v\u00ed d\u1ee5 kh\u00e1c v\u1ec1 vi\u1ec7c mang \u0111\u1ebfn s\u1ef1 \u0111\u1ed3ng c\u1ea3m cho kh\u00e1ch h\u00e0ng \u0111\u00f3 l\u00e0 s\u1eed d\u1ee5ng c\u00e1c bi\u1ec3u t\u01b0\u1ee3ng c\u1ea3m x\u00fac. Khi nh\u1eafn tin v\u1edbi kh\u00e1ch h\u00e0ng n\u1ebfu b\u1ea1n mu\u1ed1n b\u00e0y t\u1ecf c\u1ea3m x\u00fac th\u00ec c\u00e1c bi\u1ec3u t\u01b0\u1ee3ng, h\u00ecnh \u1ea3nh, GIF\u2026 s\u1ebd lu\u00f4n l\u00e0 s\u1ef1 l\u1ef1a ch\u1ecdn t\u1ed1t nh\u1ea5t. Th\u1eadm ch\u00ed v\u1edbi nh\u1eefng t\u01b0 v\u1ea5n vi\u00ean gi\u1ecfi, h\u1ecd c\u00f3 nh\u1eefng th\u1ee7 thu\u1eadt \u0111\u1ec3 s\u1eed d\u1ee5ng c\u00f4ng c\u1ee5 n\u00e0y khi\u1ebfn kh\u00e1ch h\u00e0ng lu\u00f4n c\u1ea3m th\u1ea5y vui v\u1ebb v\u00e0 s\u1eb5n s\u00e0ng ti\u1ebfp t\u1ee5c cu\u1ed9c n\u00f3i chuy\u1ec7n. V\u00ec v\u1eady, \u0111\u1eebng ng\u1ea7n ng\u1ea1i s\u1eed d\u1ee5ng nh\u1eefng bi\u1ec3u t\u01b0\u1ee3ng c\u1ea3m x\u00fac m\u1ed9t c\u00e1ch h\u1ee3p l\u00fd \u0111\u1ec3 mang \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m m\u1edbi l\u1ea1 d\u00e0nh cho kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh.<\/p>\n

    2. T\u0103ng t\u1ed1c \u0111\u1ed9 ph\u1ea3n h\u1ed3i<\/strong><\/h2>\n

    N\u1ebfu nh\u01b0 vi\u1ec7c th\u1ea5u hi\u1ec3u t\u00e1c \u0111\u1ed9ng \u0111\u1ebfn c\u1ea3m x\u00fac th\u00ec vi\u1ec7c t\u0103ng t\u1ed1c \u0111\u1ed9 ph\u1ea3n h\u1ed3i v\u00e0 gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 s\u1ebd t\u00e1c \u0111\u1ed9ng tr\u1ef1c ti\u1ebfp \u0111\u1ebfn quy\u1ebft \u0111\u1ecbnh mua h\u00e0ng. B\u1ea1n \u0111ang s\u1edf h\u1eefu m\u1ed9t trang web b\u00e1n h\u00e0ng, h\u00e3y \u0111\u1ea3m b\u1ea3o t\u1ed1c \u0111\u1ed9 t\u1ea3i trang lu\u00f4n \u1ed5n \u0111\u1ecbnh, kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 th\u1ef1c hi\u1ec7n nh\u1eefng thao t\u00e1c nh\u01b0: xem s\u1ea3n ph\u1ea9m, ki\u1ec3m tra gi\u00e1, chi ph\u00ed v\u1eadn chuy\u1ec3n, thanh to\u00e1n \u2026 nhanh ch\u00f3ng. Ch\u00eca kh\u00f3a \u0111\u1ec3 t\u1ea1o ra kh\u00e1ch h\u00e0ng trung th\u00e0nh l\u00e0 cung c\u1ea5p cho h\u1ecd d\u1ecbch v\u1ee5 hi\u1ec7u qu\u1ea3 trong kho\u1ea3ng th\u1eddi gian ng\u1eafn. Ch\u00ednh v\u00ec th\u1ebf vi\u1ec7c ph\u1ea3n h\u1ed3i nhanh ch\u00f3ng c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng chinh ph\u1ee5c \u0111\u01b0\u1ee3c kh\u00e1ch h\u00e0ng b\u1edfi \u0111i\u1ec1u n\u00e0y l\u00e0m cho h\u1ecd c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c quan t\u00e2m v\u00e0 c\u00f3 gi\u00e1 tr\u1ecb v\u1edbi doanh nghi\u1ec7p.<\/p>\n

    H\u1ea7u h\u1ebft kh\u00e1ch h\u00e0ng tr\u00f4ng ch\u1edd \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i nhanh b\u1ea5t c\u1ee9 khi n\u00e0o c\u1ea7n \u0111\u01b0\u1ee3c t\u01b0 v\u1ea5n ho\u1eb7c c\u00f3 chuy\u1ec7n tr\u1ee5c tr\u1eb7c ngo\u00e0i \u00fd mu\u1ed1n x\u1ea3y ra, \u2026 C\u00e1c nghi\u00ean c\u1ee9u c\u0169ng \u0111\u00e3 ch\u1ec9 ra r\u1eb1ng, tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng ch\u1ee7 y\u1ebfu ph\u1ee5 thu\u1ed9c v\u00e0o kho\u1ea3ng th\u1eddi gian \u0111\u01b0\u1ee3c t\u00ednh theo ph\u00fat m\u00e0 h\u1ecd s\u1ebd \u0111\u01b0\u1ee3c ch\u0103m s\u00f3c b\u1edfi m\u1ed9t d\u1ecbch v\u1ee5 t\u1ed1t ch\u1ee9 kh\u00f4ng ph\u1ea3i th\u1eddi gian m\u00e0 h\u1ecd ph\u1ea3i ch\u1ecbu \u0111\u1ef1ng v\u1ea5n \u0111\u1ec1 kh\u00f4ng mong mu\u1ed1n \u0111\u00f3. V\u1edbi Masterskills, kh\u00e1ch h\u00e0ng s\u1ebd kh\u00f4ng ph\u1ea3i ch\u1edd \u0111\u1ee3i nh\u01b0 vi\u1ec7c g\u1ecdi \u0111i\u1ec7n tho\u1ea1i hay g\u1eedi email, ph\u1ea3n h\u1ed3i lu\u00f4n \u0111\u01b0\u1ee3c g\u1eedi \u0111i ngay l\u1eadp t\u1ee9c.<\/p>\n

    \"t\u0103ng<\/p>\n

    C\u00f3 m\u1ed9t \u0111i\u1ec3m y\u1ebfu c\u1ee7a c\u00e1c k\u00eanh t\u01b0\u01a1ng t\u00e1c kh\u00e1c \u0111\u01b0\u1ee3c Masterskills kh\u1eafc ph\u1ee5c ch\u00ednh l\u00e0 kh\u00e1ch h\u00e0ng kh\u00f4ng c\u00f2n ph\u1ea3i \u0111\u1ee3i \u0111\u1ebfn l\u01b0\u1ee3t m\u00ecnh \u0111\u1ec3 \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i. M\u1ed9t t\u01b0 v\u1ea5n vi\u00ean c\u00f3 th\u1ec3 t\u01b0 v\u1ea5n v\u00e0 h\u1ed7 tr\u1ee3 c\u00f9ng m\u1ed9t l\u00fac nhi\u1ec1u kh\u00e1ch h\u00e0ng m\u00e0 v\u1eabn \u0111\u1ea3m b\u1ea3o mang l\u1ea1i s\u1ef1 h\u00e0i l\u00f2ng cho h\u1ecd. \u0110i\u1ec1u n\u00e0y \u0111\u1ed3ng ngh\u0129a v\u1edbi vi\u1ec7c t\u1ed1i \u01b0u hi\u1ec7u qu\u1ea3 l\u00e0m vi\u1ec7c c\u1ee7a c\u00e1c t\u01b0 v\u1ea5n vi\u00ean c\u0169ng nh\u01b0 gia t\u0103ng ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5, kh\u00e1ch h\u00e0ng s\u1ebd vui v\u1ebb v\u00e0 kh\u00f4ng ng\u1ea7n ng\u1ea1i t\u00ecm \u0111\u1ebfn doanh nghi\u1ec7p trong nh\u1eefng l\u1ea7n sau. S\u1ef1 ph\u1ea3n h\u1ed3i k\u1ecbp th\u1eddi c\u1ee7a doanh nghi\u1ec7p qua Masterskills gi\u00fap v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft nhanh ch\u00f3ng. B\u00ean c\u1ea1nh \u0111\u00f3, Masterskills h\u1ed7 tr\u1ee3 t\u01b0 v\u1ea5n vi\u00ean (Agent) chuy\u1ec3n cu\u1ed9c tr\u00f2 chuy\u1ec7n cho m\u1ed9t t\u01b0 v\u1ea5n vi\u00ean kh\u00e1c ph\u00f9 h\u1ee3p h\u01a1n. T\u1eeb \u0111\u00f3, kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng v\u00e0 nhanh ch\u00f3ng nh\u1eadn \u0111\u01b0\u1ee3c c\u00e2u tr\u1ea3 l\u1eddi ch\u00ednh x\u00e1c.<\/p>\n

    > Ph\u1ea3n h\u1ed3i kh\u00e1ch h\u00e0ng nhanh h\u01a1n c\u00f9ng Masterskills<\/strong><\/p>\n

    >\u00a0K\u00eanh Zalo, Ph\u00edm t\u1eaft, v\u00e0 Danh s\u00e1ch h\u1ed9i tho\u1ea1i trong b\u00e1o c\u00e1o \u0111\u00e3 s\u1eb5n s\u00e0ng tr\u00ean Masterskills<\/strong><\/p>\n

    >\u00a0Khung nh\u1eadp tin nh\u1eafn \u2013 C\u00f4ng c\u1ee5 gi\u00fap ch\u1ea1m \u0111\u1ebfn tr\u00e1i tim kh\u00e1ch h\u00e0ng<\/strong><\/p>\n

    Cung c\u1ea5p t\u1ed1c \u0111\u1ed9 nhanh ch\u00f3ng s\u1ebd mang \u0111\u1ebfn cho doanh nghi\u1ec7p nh\u1eefng chu\u1ed7i k\u1ebft qu\u1ea3 tuy\u1ec7t v\u1eddi. Khi kh\u00e1ch h\u00e0ng h\u1ea1nh ph\u00fac, h\u1ecd s\u1ebd chia s\u1ebb tr\u1ea3i nghi\u1ec7m t\u00edch c\u1ef1c \u0111\u00f3 v\u1edbi 9 ng\u01b0\u1eddi kh\u00e1c. Ng\u01b0\u1ee3c l\u1ea1i, trung b\u00ecnh s\u1ebd c\u00f3 16 ng\u01b0\u1eddi nh\u1eadn \u0111\u01b0\u1ee3c chia s\u1ebb ti\u00eau c\u1ef1c t\u1eeb 1 kh\u00e1ch h\u00e0ng c\u00f3 tr\u1ea3i nghi\u1ec7m mua h\u00e0ng kh\u00f4ng t\u1ed1t t\u1ea1i doanh nghi\u1ec7p. \u0110\u00e2y l\u00e0 l\u00fd do t\u1ea1i sao m\u00e0 c\u00e1c doanh nghi\u1ec7p hi\u1ec7n nay nh\u1ea5t \u0111\u1ecbnh ph\u1ea3i t\u1eadp trung v\u00e0o vi\u1ec7c c\u1ea3i thi\u1ec7n t\u1ed1c \u0111\u1ed9 khi ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng.<\/p>\n

    3. Khi nh\u00e2n vi\u00ean h\u00e0i l\u00f2ng l\u00e0 l\u00fac doanh nghi\u1ec7p th\u00e0nh c\u00f4ng<\/strong><\/h2>\n

    Employee Experience ( EX ) \u2013 tr\u1ea3i nghi\u1ec7m c\u1ee7a nh\u00e2n vi\u00ean hi\u1ec7n \u0111ang l\u00e0 t\u1eeb kh\u00f3a \u0111\u01b0\u1ee3c nhi\u1ec1u nh\u00e0 l\u00e3nh \u0111\u1ea1o quan t\u00e2m. Theo th\u1ed1ng k\u00ea c\u1ee7a Deloitte, 80% s\u1ed1 ng\u01b0\u1eddi tham gia kh\u1ea3o s\u00e1t \u0111\u00e3 \u0111\u00e1nh gi\u00e1 EX l\u00e0 m\u1ed9t y\u1ebfu t\u1ed1 v\u00f4 c\u00f9ng quan tr\u1ecdng trong doanh nghi\u1ec7p. Tuy nhi\u00ean, ch\u1ec9 c\u00f3 22% s\u1ed1 ng\u01b0\u1eddi tham gia cho r\u1eb1ng h\u1ecd ho\u00e0n to\u00e0n hi\u1ec3u EX l\u00e0 g\u00ec v\u00e0 l\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 mang \u0111\u1ebfn nh\u1eefng tr\u1ea3i nghi\u1ec7m ho\u00e0n h\u1ea3o cho nh\u00e2n vi\u00ean c\u1ee7a m\u00ecnh.<\/p>\n

    \"iStock-9467168621-e1538568691494\"<\/p>\n

    EX b\u1ea3n ch\u1ea5t l\u00e0 tr\u1ea3i nghi\u1ec7m, t\u01b0\u01a1ng t\u00e1c c\u1ee7a m\u1ed9t c\u00e1 nh\u00e2n \u0111\u1ed1i v\u1edbi doanh nghi\u1ec7p trong su\u1ed1t v\u00f2ng \u0111\u1eddi nh\u00e2n vi\u00ean. EX bao g\u1ed3m: tr\u1ea3i nghi\u1ec7m c\u00f4ng vi\u1ec7c v\u00e0 tr\u1ea3i nghi\u1ec7m m\u00f4i tr\u01b0\u1eddng. N\u1ec1n t\u1ea3ng c\u1ee7a s\u1ef1 h\u00e0i l\u00f2ng kh\u00e1ch h\u00e0ng b\u1eaft ngu\u1ed3n t\u1eeb c\u00e1ch doanh nghi\u1ec7p c\u1ea3m nh\u1eadn nh\u01b0 th\u1ebf n\u00e0o l\u00e0 tr\u1ea3i nghi\u1ec7m tuy\u1ec7t v\u1eddi d\u00e0nh cho kh\u00e1ch h\u00e0ng. N\u1ebfu b\u1ea1n kh\u00f4ng \u0111\u1ed1i x\u1eed v\u1edbi nh\u00e2n vi\u00ean c\u1ee7a m\u00ecnh m\u1ed9t c\u00e1ch t\u00f4n tr\u1ecdng v\u00e0 quan t\u00e2m, h\u1ecd s\u1ebd tr\u1edf n\u00ean th\u1ea5t v\u1ecdng v\u00e0 cu\u1ed1i c\u00f9ng ng\u01b0\u1eddi nh\u1eadn v\u1ec1 c\u1ea3m x\u00fac ti\u00eau c\u1ef1c \u0111\u00f3 ch\u00ednh l\u00e0 kh\u00e1ch h\u00e0ng.<\/p>\n

    \n

    \u201c M\u1ed9t EX ( tr\u1ea3i nghi\u1ec7m nh\u00e2n vi\u00ean ) tuy\u1ec7t v\u1eddi s\u1ebd mang \u0111\u1ebfn m\u1ed9t CX ( tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng ) tuy\u1ec7t v\u1eddi \u201d<\/p>\n<\/blockquote>\n

    Wegmans \u2013 chu\u1ed7i si\u00eau th\u1ecb tr\u1ea3i kh\u1eafp b\u1edd \u0110\u00f4ng Hoa K\u1ef3 l\u00e0 m\u1ed9t v\u00ed d\u1ee5 \u0111i\u1ec3n h\u00ecnh trong vi\u1ec7c t\u1ea1o tr\u1ea3i nghi\u1ec7m t\u00edch c\u1ef1c cho nh\u00e2n vi\u00ean. Ngo\u00e0i vi\u1ec7c \u0111\u01b0\u1ee3c t\u1ea1p ch\u00ed Forbes v\u00e0 Fortune b\u00ecnh ch\u1ecdn l\u00e0 m\u1ed9t trong nh\u1eefng n\u01a1i \u0111\u00e1ng l\u00e0m vi\u1ec7c nh\u1ea5t, Wegmans c\u00f2n \u0111\u01b0\u1ee3c trao danh hi\u1ec7u si\u00eau th\u1ecb s\u1ed1 1 n\u01b0\u1edbc M\u1ef9 v\u00e0o b\u1edfi ch\u1ec9 s\u1ed1 h\u00e0i l\u00f2ng kh\u00e1ch h\u00e0ng cao nh\u1ea5t. L\u00fd do ch\u00ednh \u0111\u1ebfn t\u1eeb vi\u1ec7c Wegmans lu\u00f4n \u01b0u ti\u00ean \u0111\u1ebfn l\u1ee3i \u00edch c\u1ee7a nh\u00e2n vi\u00ean v\u1edbi nh\u1eefng ch\u00ednh s\u00e1ch \u0111\u00e3i ng\u1ed9 t\u1ed1t \u0111\u1ed3ng th\u1eddi h\u1ecd c\u0169ng \u0111\u1ea7u t\u01b0 r\u1ea5t nhi\u1ec1u v\u00e0o vi\u1ec7c \u0111\u00e0o t\u1ea1o v\u00e0 gi\u00fap nh\u00e2n vi\u00ean chuy\u00ean m\u00f4n h\u00f3a k\u1ef9 n\u0103ng l\u00e0m vi\u1ec7c.<\/p>\n

    T\u1ea1i Vi\u1ec7t Nam, C\u00f4ng ty c\u1ed5 ph\u1ea7n \u0110\u1ea7u t\u01b0 Th\u1ebf Gi\u1edbi Di \u0110\u1ed9ng (MWG) t\u1eeb l\u00e2u \u0111\u01b0\u1ee3c bi\u1ebft \u0111\u1ebfn l\u00e0 nh\u00e0 b\u00e1n l\u1ebb s\u1ed1 1 Vi\u1ec7t Nam v\u1ec1 l\u1ee3i nhu\u1eadn v\u00e0 doanh thu. Kh\u00f4ng ch\u1ec9 d\u1eabn \u0111\u1ea7u v\u1ecb th\u1ebf \u1edf trong n\u01b0\u1edbc, v\u1edbi s\u00e2n ch\u01a1i n\u01b0\u1edbc ngo\u00e0i MWG c\u00f2n vinh d\u1ef1 l\u00e0 \u0111\u1ea1i di\u1ec7n Vi\u1ec7t Nam duy nh\u1ea5t l\u1ecdt top 100 nh\u00e0 b\u00e1n l\u1ebb h\u00e0ng \u0111\u1ea7u Ch\u00e2u \u00c1. B\u00ed quy\u1ebft \u0111\u1ec3 t\u1ea1o n\u00ean th\u00e0nh c\u00f4ng \u0111\u00e3 \u0111\u01b0\u1ee3c \u00f4ng Nguy\u1ec5n \u0110\u1ee9c T\u00e0i, ch\u1ee7 t\u1ecbch MWG chia s\u1ebb: \u201cNg\u01b0\u1eddi ta ch\u1ec9 c\u00f3 th\u1ec3 \u0111em th\u1ee9 m\u00ecnh c\u00f3 \u0111\u1ec3 cho ng\u01b0\u1eddi kh\u00e1c, v\u00ec v\u1eady Th\u1ebf Gi\u1edbi Di \u0110\u1ed9ng ph\u1ea3i mang l\u1ea1i ni\u1ec1m vui nh\u00e2n vi\u00ean, cho nh\u00e2n vi\u00ean c\u1ea3m th\u1ea5y c\u00f4ng vi\u1ec7c th\u00fa v\u1ecb th\u00ec h\u1ecd m\u1edbi chia s\u1ebb \u0111\u01b0\u1ee3c ni\u1ec1m vui v\u00e0 s\u1ef1 th\u00fa v\u1ecb cho ng\u01b0\u1eddi kh\u00e1c \u0111\u01b0\u1ee3c\u201d<\/p>\n

    B\u00e0i vi\u1ebft li\u00ean quan:<\/em><\/strong><\/p>\n

    > Widget m\u1edbi v\u00e0 Masterskills Pop up \u2013 C\u1eadp nh\u1eadt m\u1edbi nh\u1ea5t nh\u1eb1m t\u0103ng chuy\u1ec3n \u0111\u1ed5i
    >\u00a0Masterskills ra m\u1eaft c\u1eeda s\u1ed5 chat ho\u00e0n to\u00e0n m\u1edbi
    >\u00a0Ph\u1ea3n h\u1ed3i kh\u00e1ch h\u00e0ng nhanh h\u01a1n c\u00f9ng Masterskills<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

    \u0110\u1ed1i v\u1edbi m\u1ecdi doanh nghi\u1ec7p, tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng tuy\u1ec7t v\u1eddi c\u0169ng quan tr\u1ecdng kh\u00f4ng k\u00e9m vi\u1ec7c t\u1ea1o ra s\u1ea3n ph\u1ea9m ch\u1ea5t l\u01b0\u1ee3ng hay chi\u1ebfn l\u01b0\u1ee3c ti\u1ebfp th\u1ecb hi\u1ec7u qu\u1ea3. M\u1ed9t tr\u1ea3i nghi\u1ec7m \u0111\u01b0\u1ee3c coi l\u00e0 tuy\u1ec7t v\u1eddi khi n\u00f3 mang \u0111\u1ebfn nh\u1eefng k\u1ebft qu\u1ea3 v\u01b0\u1ee3t xa mong \u0111\u1ee3i bao g\u1ed3m c\u1ea3 ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng. V\u1eady l\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 t\u1ea1o ra m\u1ed9t c\u00f4ng th\u1ee9c chung nh\u1eb1m mang \u0111\u1ebfn nh\u1eefng tr\u1ea3i nghi\u1ec7m t\u1ed1t nh\u1ea5t ?<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[219],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/52531"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=52531"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/52531\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=52531"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=52531"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=52531"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}