{"id":52540,"date":"2023-12-20T04:04:39","date_gmt":"2023-12-19T21:04:39","guid":{"rendered":"https:\/\/masterskills.org\/blog\/lam-the-nao-de-thuc-su-lang-nghe-khach-hang.html"},"modified":"2023-12-20T04:04:39","modified_gmt":"2023-12-19T21:04:39","slug":"lam-the-nao-de-thuc-su-lang-nghe-khach-hang","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/lam-the-nao-de-thuc-su-lang-nghe-khach-hang.html","title":{"rendered":"L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 th\u1ef1c s\u1ef1 l\u1eafng nghe kh\u00e1ch h\u00e0ng?"},"content":{"rendered":"
Kh\u00e1ch h\u00e0ng lu\u00f4n c\u00f3 k\u1ef3 v\u1ecdng cao v\u1ec1 c\u00e1c th\u01b0\u01a1ng hi\u1ec7u m\u00e0 h\u1ecd l\u1ef1a ch\u1ecdn. V\u00e0 trong b\u1ed1i c\u1ea3nh c\u1ea1nh tranh kh\u1ed1c li\u1ec7t nh\u01b0 th\u1eddi \u0111i\u1ec3m hi\u1ec7n t\u1ea1i, ch\u1ec9 c\u1ea7n m\u1ed9t t\u00ecnh hu\u1ed1ng b\u1ecb kh\u00f3 ch\u1ecbu hay c\u1ea3m th\u1ea5y kh\u00f4ng \u0111\u01b0\u1ee3c l\u1eafng nghe, kh\u00e1ch h\u00e0ng \u0111\u00e3 c\u00f3 th\u1ec3 ngay l\u1eadp t\u1ee9c thay \u0111\u1ed5i nh\u00e0 cung c\u1ea5p.<\/p>\n

M\u1ed9t nghi\u00ean c\u1ee9u g\u1ea7n \u0111\u00e2y c\u0169ng \u0111\u00e3 ch\u1ee9ng minh: 82% kh\u00e1ch h\u00e0ng s\u1ebd \u0111\u1ed5i s\u1ea3n ph\u1ea9m ho\u1eb7c nh\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5 sau m\u1ed9t tr\u1ea3i nghi\u1ec7m kh\u00f3 ch\u1ecbu v\u1edbi b\u1ed9 ph\u1eadn d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u1ee7a doanh nghi\u1ec7p.<\/p>\n

\u0110\u1ec3 tr\u00e1nh con s\u1ed1 \u0111\u00e1ng s\u1ee3 n\u00e0y tr\u1edf th\u00e0nh s\u1ef1 th\u1eadt t\u1ea1i th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a m\u00ecnh, \u0111i\u1ec1u quan tr\u1ecdng l\u00e0 ph\u1ea3i l\u1eafng nghe kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch th\u00f4ng minh v\u00e0 ph\u00e2n t\u00edch ph\u1ea3n h\u1ed3i c\u1ee7a h\u1ecd \u0111\u1ec3 kh\u1eafc ph\u1ee5c c\u00e1c v\u1ea5n \u0111\u1ec1 \u0111ang l\u00e0m h\u1ecd kh\u00f3 ch\u1ecbu.<\/p>\n

L\u1eafng nghe kh\u00e1ch h\u00e0ng kh\u00f4ng ph\u1ea3i ch\u1ec9 nghe ph\u00e0n n\u00e0n, ch\u1ec9 tr\u1ea3 l\u1eddi \u0111i\u1ec7n tho\u1ea1i t\u1ea1i b\u00e0n d\u1ecbch v\u1ee5 m\u00e0 th\u1ef1c s\u1ef1 k\u1ebft n\u1ed1i v\u1edbi h\u1ecd, ch\u00fa \u00fd \u0111\u1ebfn nhu c\u1ea7u v\u00e0 hi\u1ec3u c\u00e1ch c\u00f3 th\u1ec3 gi\u00fap h\u1ecd \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau.<\/p>\n

C\u00e1c \u0111\u1ea1i di\u1ec7n d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng t\u1ed1t nh\u1ea5t l\u00e0 ng\u01b0\u1eddi s\u1edf h\u1eefu kh\u1ea3 n\u0103ng l\u1eafng nghe tuy\u1ec7t v\u1eddi khi v\u1eeba nh\u1edb \u0111\u01b0\u1ee3c c\u00e1c chi ti\u1ebft c\u00f3 li\u00ean quan \u0111\u00e3 \u0111\u01b0\u1ee3c \u0111\u1ec1 c\u1eadp tr\u01b0\u1edbc \u0111\u00f3 v\u00e0 lu\u00f4n \u0111\u1ed3ng c\u1ea3m, th\u1ea5u hi\u1ec3u kh\u00e1ch h\u00e0ng. Nh\u1edd \u0111\u00f3 kh\u00e1ch h\u00e0ng kh\u00f4ng c\u1ea3m th\u1ea5y kh\u00f3 ch\u1ecbu khi ph\u1ea3i ph\u1ea3i l\u1eb7p l\u1ea1i th\u00f4ng tin trong m\u1ed7i l\u1ea7n ti\u1ebfp x\u00fac, c\u1ea3m x\u00fac c\u0169ng ph\u1ea7n n\u00e0o \u0111\u01b0\u1ee3c gi\u1ea3i to\u1ea3.<\/p>\n

Li\u1ec7u c\u00f3 g\u1ee3i \u00fd n\u00e0o h\u1ed7 tr\u1ee3 c\u00e1c nh\u00e2n vi\u00ean d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng l\u1eafng nghe th\u00f4ng minh h\u01a1n hay kh\u00f4ng khi m\u00e0 m\u1ed7i ng\u00e0y l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi h\u1ecd nh\u1eadn \u0111\u01b0\u1ee3c c\u00f3 th\u1ec3 l\u00ean t\u1edbi h\u00e0ng tr\u0103m cu\u1ed9c?<\/p>\n

\"L\u1eafng<\/p>\n

L\u1eafng nghe kh\u00e1ch h\u00e0ng \u0111\u1ec3 th\u1ea5u hi\u1ec3u v\u00e0 l\u00e0m h\u00e0i l\u00f2ng kh\u00e1ch h\u00e0ng<\/p>\n<\/div>\n

C\u00e1ch \u0111\u1ec3 l\u1eafng nghe kh\u00e1ch h\u00e0ng th\u00f4ng minh<\/h2>\n

1. H\u00e3y \u0111\u1ec3 kh\u00e1ch h\u00e0ng n\u00f3i<\/h3>\n

B\u1ea1n kh\u00f4ng th\u1ec3 l\u1eafng nghe ng\u01b0\u1eddi kh\u00e1c n\u1ebfu \u0111ang n\u00f3i. V\u00ec v\u1eady, \u0111\u1ec3 t\u1ea1o c\u1ea3m gi\u00e1c kh\u00e1ch h\u00e0ng th\u1ef1c s\u1ef1 \u0111\u01b0\u1ee3c l\u1eafng nghe, h\u00e3y gi\u1eef im l\u1eb7ng cho \u0111\u1ebfn khi h\u1ecd gi\u1ea3i th\u00edch xong v\u1ea5n \u0111\u1ec1 \u0111ang g\u1eb7p ph\u1ea3i. Ngay c\u1ea3 khi h\u1ecd \u0111\u00e3 bi\u1ebft gi\u1ea3i ph\u00e1p, vi\u1ec7c ng\u1eaft l\u1eddi s\u1ebd khi\u1ebfn kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y b\u1ea1n \u0111ang thi\u1ebfu ki\u00ean nh\u1eabn v\u00e0 ch\u1ec9 nhanh ch\u00f3ng t\u00ecm c\u00e1ch k\u1ebft th\u00fac cu\u1ed9c tr\u00f2 chuy\u1ec7n. V\u00ec v\u1eady, c\u00e1ch t\u1ed1t nh\u1ea5t l\u00e0 \u0111\u1ee3i \u0111\u1ebfn khi kh\u00e1ch h\u00e0ng n\u00f3i xong v\u00ec trong m\u1ed9t s\u1ed1 tr\u01b0\u1eddng h\u1ee3p, th\u00f4ng tin kh\u00e1ch h\u00e0ng chia s\u1ebb sau \u0111\u00f3 l\u1ea1i c\u00f3 th\u1ec3 l\u00e0m thay \u0111\u1ed5i t\u00ednh ch\u1ea5t c\u1ee7a c\u1ea3 cu\u1ed9c tr\u00f2 chuy\u1ec7n.<\/p>\n

2. H\u00e3y khi\u00eam t\u1ed1n v\u00e0 ki\u00ean nh\u1eabn<\/h3>\n

C\u00f3 th\u1ec3 s\u1ebd kh\u00f3 ch\u1ecbu khi h\u1ed7 tr\u1ee3 nh\u1eefng kh\u00e1ch h\u00e0ng m\u1edbi \u2013 nh\u1eefng ng\u01b0\u1eddi l\u1ea7n \u0111\u1ea7u s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 khi h\u1ecd kh\u00f4ng bi\u1ebft nh\u1eefng \u0111i\u1ec1u v\u1edbi b\u1ea1n l\u00e0 c\u01a1 b\u1ea3n, h\u1ecd \u0111ang l\u00e0m quen v\u1edbi c\u00e1c thu\u1eadt ng\u1eef, th\u1eadm ch\u00ed b\u1ea1n c\u00f2n ph\u1ea3i \u201cc\u1ea7m tay ch\u1ec9 vi\u1ec7c\u201d trong c\u00e1c b\u01b0\u1edbc kh\u1eafc ph\u1ee5c s\u1ef1 c\u1ed1.<\/p>\n

Trong nh\u1eefng tr\u01b0\u1eddng h\u1ee3p n\u00e0y, \u0111i\u1ec1u quan tr\u1ecdng nh\u1ea5t l\u00e0 ph\u1ea3i gi\u1eef b\u00ecnh t\u0129nh v\u00e0 lu\u00f4n khi\u00eam t\u1ed1n. H\u00e3y nh\u1edb r\u1eb1ng, v\u00ec s\u1ea3n ph\u1ea9m\/ d\u1ecbch v\u1ee5 r\u1ea5t m\u1edbi v\u1edbi h\u1ecd v\u00e0 \u0111\u00f4i khi h\u1ecd s\u1ebd c\u1ea3m th\u1ea5y r\u1ed1i v\u00e0 kh\u00f4ng bi\u1ebft t\u00ecm c\u00e2u tr\u1ea3 l\u1eddi \u1edf \u0111\u00e2u. M\u1ed7i c\u00e2u h\u1ecfi \u0111\u1ec1u mang \u00fd ngh\u0129a nh\u1ea5t \u0111\u1ecbnh, v\u00ec v\u1eady \u0111\u1ed9i h\u1ed7 tr\u1ee3 c\u1ea7n hi\u1ec3u r\u1eb1ng m\u1ed7i ng\u01b0\u1eddi \u0111\u1ec1u c\u1ea7n h\u1ed7 tr\u1ee3 t\u1eeb th\u01b0\u01a1ng hi\u1ec7u cho d\u00f9 t\u00ecnh hu\u1ed1ng c\u00f3 nh\u01b0 n\u00e0o \u0111i ch\u0103ng n\u1eefa.<\/p>\n

\"T\u01b0\u01a1ng<\/p>\n

T\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng tr\u00ean nh\u1eefng k\u00eanh h\u1ecd th\u01b0\u1eddng xuy\u00ean hi\u1ec7n di\u1ec7n<\/p>\n<\/div>\n

3. T\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng tr\u00ean c\u00e1c k\u00eanh h\u1ecd th\u00edch<\/h3>\n

M\u1ee5c ti\u00eau c\u1ee7a d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng l\u00e0 h\u1ed7 tr\u1ee3 t\u1ed1t nh\u1ea5t \u0111\u1ec3 gi\u00fap kh\u00e1ch h\u00e0ng tho\u1ea3i m\u00e1i, g\u1ea7n g\u0169i h\u01a1n v\u1edbi doanh nghi\u1ec7p v\u00e0 c\u00e1ch hi\u1ec7u qu\u1ea3 nh\u1ea5t l\u00e0 qua t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng tr\u00ean nh\u1eefng k\u00eanh m\u00e0 h\u1ecd th\u00edch, hi\u1ec7n di\u1ec7n nhi\u1ec1u nh\u1ea5t. \u0110i\u1ec1u n\u00e0y \u0111\u00f2i h\u1ecfi \u0111\u1ed9i h\u1ed7 tr\u1ee3 ph\u1ea3i c\u00f3 hi\u1ec3u bi\u1ebft s\u00e2u s\u1eafc v\u1ec1 th\u00f3i quen c\u0169ng nh\u01b0 m\u1ed1i quan t\u00e2m c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n

\u0110\u00e2y c\u0169ng l\u00e0 c\u01a1 h\u1ed9i v\u00e0ng \u0111\u1ec3 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng k\u1ebft h\u1ee3p \u0103n \u00fd v\u1edbi b\u1ed9 ph\u1eadn ti\u1ebfp th\u1ecb \u0111\u1ec3 hi\u1ec3u ch\u00e2n dung kh\u00e1ch h\u00e0ng m\u1ee5c ti\u00eau \u0111\u1ed3ng th\u1eddi x\u00e1c \u0111\u1ecbnh c\u00e1c k\u00eanh m\u00e0 kh\u00e1ch h\u00e0ng s\u1eed d\u1ee5ng nhi\u1ec1u nh\u1ea5t.<\/p>\n

V\u00ed d\u1ee5: n\u1ebfu b\u1ea1n \u0111ang nh\u1eafm m\u1ee5c ti\u00eau t\u1edbi th\u1ebf h\u1ec7 Z, b\u1ea1n c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng th\u1ea5y r\u1eb1ng m\u1ea1ng x\u00e3 h\u1ed9i l\u00e0 k\u00eanh truy\u1ec1n th\u00f4ng \u01b0a th\u00edch c\u1ee7a h\u1ecd. Khi \u0111\u00f3, b\u1ea1n c\u00f3 th\u1ec3 ng\u1ed3i l\u1ea1i v\u1edbi b\u1ed9 ph\u1eadn h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng \u0111\u1ec3 chia s\u1ebb\/ gi\u1ea3i \u0111\u00e1p nh\u1eefng c\u00e2u h\u1ecfi th\u01b0\u1eddng g\u1eb7p nh\u1ea5t m\u00e0 kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 \u0111\u1eb7t ra. B\u1eb1ng c\u00e1ch \u0111\u00f3, kh\u00e1ch h\u00e0ng s\u1ebd c\u1ea3m nh\u1eadn \u0111\u01b0\u1ee3c s\u1ef1 h\u1ed7 tr\u1ee3 v\u00e0 chuy\u00ean nghi\u1ec7p t\u1eeb ph\u00eda th\u01b0\u01a1ng hi\u1ec7u tr\u00ean nh\u1eefng k\u00eanh h\u1ecd \u0111ang s\u1eed d\u1ee5ng.<\/p>\n

4. Ch\u00fa \u00fd h\u01a1n t\u1edbi ng\u00f4n ng\u1eef c\u01a1 th\u1ec3<\/h3>\n

B\u1ea1n c\u00f3 th\u1ec3 ngh\u0129 r\u1eb1ng m\u1eb9o n\u00e0y ch\u1ec9 d\u00e0nh cho nh\u1eefng b\u1ed9 ph\u1eadn ph\u1ea3i ti\u1ebfp x\u00fac tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng nh\u01b0ng ng\u00f4n ng\u1eef c\u01a1 th\u1ec3 c\u00f3 th\u1ec3 \u1ea3nh h\u01b0\u1edfng t\u1edbi ch\u1ea5t l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi v\u00e0 th\u00f4ng tin chia s\u1ebb qua c\u00e1c cu\u1ed9c tr\u00f2 chuy\u1ec7n. N\u1ebfu nh\u1eefng c\u1eed ch\u1ec9 c\u1ee7a nh\u00e2n vi\u00ean h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng \u0111ang ch\u1ec9 ra r\u1eb1ng h\u1ecd kh\u00f4ng th\u1ef1c s\u1ef1 \u0111\u1ec3 t\u00e2m hay ch\u00fa \u00fd t\u1edbi c\u00e2u chuy\u1ec7n kh\u00e1ch h\u00e0ng s\u1ebd hi\u1ec3u r\u1eb1ng h\u1ecd \u0111ang kh\u00f4ng l\u1eafng nghe.<\/p>\n

\u0110i\u1ec1u n\u00e0y c\u0169ng \u0111\u00fang khi tr\u00f2 chuy\u1ec7n qua \u0111i\u1ec7n tho\u1ea1i v\u00e0 nh\u1eafn tin v\u1edbi kh\u00e1ch h\u00e0ng: ngay c\u1ea3 khi kh\u00f4ng tr\u1ef1c ti\u1ebfp \u0111\u1ed1i m\u1eb7t, ng\u00f4n ng\u1eef c\u01a1 th\u1ec3 v\u1eabn c\u00f3 th\u1ec3 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn qu\u00e1 tr\u00ecnh t\u01b0\u01a1ng t\u00e1c \u0111\u00f4i b\u00ean. Ch\u1eb3ng h\u1ea1n nh\u01b0 n\u1ebfu b\u1ea1n ng\u1ed3i th\u1eb3ng b\u00ean b\u00e0n l\u00e0m vi\u1ec7c v\u00e0 lu\u00f4n gi\u1eef n\u1ee5 c\u01b0\u1eddi, s\u1ef1 l\u1ea1c quan b\u1ea1n s\u1ebd tr\u1edf n\u00ean n\u0103ng \u0111\u1ed9ng v\u00e0 to\u1ea3 ra n\u0103ng l\u01b0\u1ee3ng t\u00edch c\u1ef1c trong su\u1ed1t cu\u1ed9c g\u1ecdi.<\/p>\n

\"Nghe<\/p>\n

Nghe t\u00edch c\u1ef1c \u0111\u1ec3 hi\u1ec3u \u0111\u00fang v\u1ea5n \u0111\u1ec1 kh\u00e1ch h\u00e0ng \u0111ang quan t\u00e2m<\/p>\n<\/div>\n

5. Luy\u1ec7n nghe t\u00edch c\u1ef1c<\/h3>\n

Nghe t\u00edch c\u1ef1c l\u00e0 m\u1ed9t ph\u01b0\u01a1ng ph\u00e1p giao ti\u1ebfp m\u00e0 c\u00e1c nh\u00e2n vi\u00ean sales th\u01b0\u1eddng s\u1eed d\u1ee5ng \u0111\u1ec3 ch\u1ed1t deal. Tuy nhi\u00ean, ph\u01b0\u01a1ng ph\u00e1p n\u00e0y ho\u00e0n to\u00e0n c\u00f3 th\u1ec3 \u00e1p d\u1ee5ng \u1edf b\u1ed9 ph\u1eadn d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng.<\/p>\n

L\u1eafng nghe t\u00edch c\u1ef1c \u0111\u1eb7t tr\u1ecdng t\u00e2m cu\u1ed9c tr\u00f2 chuy\u1ec7n v\u00e0 nh\u1eefng chia s\u1ebb, ph\u00e0n n\u00e0n c\u1ee7a kh\u00e1ch h\u00e0ng. V\u00e0 thay v\u00ec ng\u1eaft l\u1eddi kh\u00e1ch h\u00e0ng \u0111\u1ec3 \u0111\u01b0a ra gi\u1ea3i ph\u00e1p nhanh ch\u00f3ng, c\u00e1ch l\u00e0m n\u00e0y khuy\u1ebfn kh\u00edch c\u00e1c nh\u00e2n vi\u00ean h\u1ed7 tr\u1ee3 ch\u1ec9 ngh\u0129 v\u1ec1 nh\u1eefng g\u00ec kh\u00e1ch h\u00e0ng \u0111ang n\u00f3i, sau \u0111\u00f3 l\u1eb7p l\u1ea1i v\u1ea5n \u0111\u1ec1 v\u1edbi h\u1ecd \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o \u0111\u00e3 hi\u1ec3u r\u00f5 c\u0169ng nh\u01b0 n\u1eafm \u0111\u01b0\u1ee3c chi ti\u1ebft c\u00e2u chuy\u1ec7n. \u0110i\u1ec1u n\u00e0y s\u1ebd gi\u00fap kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y b\u1ea1n \u0111ang th\u1ef1c s\u1ef1 l\u1eafng nghe v\u00e0 hi\u1ec3u r\u00f5 r\u00e0ng v\u1ec1 v\u1ea5n \u0111\u1ec1 m\u00e0 kh\u00e1ch h\u00e0ng \u0111ang g\u1eb7p ph\u1ea3i.<\/p>\n

6. T\u1eadp trung v\u00e0o con ng\u01b0\u1eddi c\u0169ng nh\u01b0 v\u1ea5n \u0111\u1ec1<\/h3>\n

Kh\u00f4ng ai th\u00edch b\u1ecb \u201cch\u1ec9 tr\u00edch\u201d r\u1eb1ng: \u201cEm \u0111\u00e3 n\u00f3i v\u1edbi ch\u1ecb nh\u01b0 v\u1eady m\u00e0 ch\u1ecb kh\u00f4ng nghe!\u201d, \u0111\u1eb7c bi\u1ec7t l\u00e0 kh\u00e1ch h\u00e0ng. Ngay c\u1ea3 khi \u0111\u00e3 t\u00ecm ra gi\u1ea3i ph\u00e1p ho\u00e0n h\u1ea3o, nh\u00e2n vi\u00ean ph\u00f2ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng v\u1eabn c\u1ea7n c\u1ea9n th\u1eadn l\u1ef1a ch\u1ecdn c\u00e1ch chuy\u1ec3n t\u1ea3i t\u1edbi kh\u00e1ch h\u00e0ng.<\/p>\n

\u0110\u1ec3 k\u1ecbp th\u1eddi \u0111\u01b0a ra c\u00e1c gi\u1ea3i ph\u00e1p h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng t\u1ed1i \u0111a, nh\u00e2n vi\u00ean ph\u00f2ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u1ea7n ch\u00fa \u00fd \u0111\u1ebfn kh\u00f4ng ch\u1ec9 v\u1ea5n \u0111\u1ec1 m\u00e0 kh\u00e1ch h\u00e0ng \u0111ang g\u1eb7p ph\u1ea3i m\u00e0 c\u00f2n l\u00e0 c\u1ea3m x\u00fac c\u1ee7a h\u1ecd l\u00fac \u0111\u00f3. R\u1ea5t c\u1ea7n s\u1ef1 th\u00f4ng minh \u0111\u1ec3 \u0111\u01b0a ra gi\u1ea3i ph\u00e1p h\u1ed7 tr\u1ee3 theo ph\u1ea3n \u1ee9ng c\u1ee7a kh\u00e1ch h\u00e0ng t\u1ea1i c\u00e1c th\u1eddi \u0111i\u1ec3m \u2013 gi\u00fap h\u1ecd \u0111\u01b0a ra l\u1eddi khuy\u00ean m\u00e0 kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y c\u00f3 gi\u00e1 tr\u1ecb v\u00e0 c\u00f3 th\u1ec3 tin t\u01b0\u1edfng \u0111\u01b0\u1ee3c.<\/p>\n

Theo\u00a0Sophia Bernazzani<\/em><\/p>\n

B\u00e0i li\u00ean quan:<\/em><\/p>\n

    \n
  • 6 l\u1eddi khuy\u00ean \u0111\u1ec3 c\u1ea3i thi\u1ec7n cu\u1ed9c \u0111\u1ed1i tho\u1ea1i trong d\u1ecbch v\u1ee5 Kh\u00e1ch h\u00e0ng<\/em><\/li>\n
  • L\u00fd do kh\u00e1ch h\u00e0ng kh\u00f4ng h\u00e0i l\u00f2ng v\u00e0 c\u00e1ch kh\u1eafc ph\u1ee5c<\/em><\/li>\n<\/ul>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

    M\u1ed9t nghi\u00ean c\u1ee9u g\u1ea7n \u0111\u00e2y c\u0169ng \u0111\u00e3 ch\u1ee9ng minh: 82% kh\u00e1ch h\u00e0ng s\u1ebd \u0111\u1ed5i s\u1ea3n ph\u1ea9m ho\u1eb7c nh\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5 sau m\u1ed9t tr\u1ea3i nghi\u1ec7m kh\u00f3 ch\u1ecbu v\u1edbi b\u1ed9 ph\u1eadn d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u1ee7a doanh nghi\u1ec7p.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[219],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/52540"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=52540"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/52540\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=52540"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=52540"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=52540"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}