{"id":52544,"date":"2023-12-20T04:05:46","date_gmt":"2023-12-19T21:05:46","guid":{"rendered":"https:\/\/masterskills.org\/blog\/bi-quyet-de-cai-thien-dich-vu-khach-hang-va-trai-nghiem-nam-2020.html"},"modified":"2023-12-20T04:05:46","modified_gmt":"2023-12-19T21:05:46","slug":"bi-quyet-de-cai-thien-dich-vu-khach-hang-va-trai-nghiem-nam-2020","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/bi-quyet-de-cai-thien-dich-vu-khach-hang-va-trai-nghiem-nam-2020.html","title":{"rendered":"B\u00ed quy\u1ebft \u0111\u1ec3 c\u1ea3i thi\u1ec7n d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng v\u00e0 tr\u1ea3i nghi\u1ec7m n\u0103m"},"content":{"rendered":"<div id=\"test\">Vai tr\u00f2 c\u1ee7a d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng v\u00e0 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng \u0111ang ng\u00e0y c\u00e0ng tr\u1edf n\u00ean quan tr\u1ecdng, th\u1ed1ng k\u00ea cho th\u1ea5y:<\/p>\n<ul>\n<li>N\u0103m , 54% kh\u00e1ch h\u00e0ng k\u1ef3 v\u1ecdng cao h\u01a1n v\u1ec1 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng so v\u1edbi ; k\u1ef3 v\u1ecdng n\u00e0y \u0111\u00e3 l\u00ean t\u1edbi 66% v\u1edbi nh\u00f3m ng\u01b0\u1eddi ti\u00eau d\u00f9ng \u0111\u1ed9 tu\u1ed5i t\u1eeb 18 \u0111\u1ebfn 34 (theo Microsoft)<\/li>\n<li>Ph\u1ea3i m\u1ea5t 12 tr\u1ea3i nghi\u1ec7m t\u00edch c\u1ef1c m\u1edbi c\u00f3 th\u1ec3 b\u00f9 \u0111\u1eafp \u0111\u01b0\u1ee3c m\u1ed9t tr\u1ea3i nghi\u1ec7m ti\u00eau c\u1ef1c ch\u01b0a \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft. (theo Ruby Newell-Legner)<\/li>\n<\/ul>\n<div id=\"attachment_17535\" style=\"width: 800px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-17535\" src=\"https:\/\/masterskills.org\/blog\/wp-content\/uploads\/\/12\/dich-vu-khach-hang-hai-long.jpg\" alt=\"D\u1ecbch v\u1ee5 v\u00e0 tr\u1ea3i nghi\u1ec7m khi\u1ebfn kh\u00e1ch h\u00e0ng h\u00e0i l\u00f2ng\" width=\"790\" height=\"462\" title=\"dich-vu-khach-hang-hai-long\"><\/p>\n<p class=\"wp-caption-text\">Ng\u01b0\u1eddi ti\u00eau d\u00f9ng ng\u00e0y c\u00e0ng k\u1ef3 v\u1ecdng cao h\u01a1n v\u1ec1 tr\u1ea3i nghi\u1ec7m v\u1edbi th\u01b0\u01a1ng hi\u1ec7u\u00a0<\/p>\n<\/div>\n<p>\u0110\u1ed3ng th\u1eddi doanh nghi\u1ec7p c\u0169ng c\u1ea7n \u0111\u1eb7c bi\u1ec7t l\u01b0u \u00fd:<\/p>\n<ul>\n<li>M\u1ed9t nghi\u00ean c\u1ee9u tr\u00ean hai m\u01b0\u01a1i ng\u00e0nh c\u00f4ng nghi\u1ec7p \u0111\u00e3 ch\u1ec9 ra r\u1eb1ng: ch\u1ec9 m\u1ed9t c\u1ea3i ti\u1ebfn khi\u00eam t\u1ed1n v\u1ec1 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng g\u00f3p ph\u1ea7n t\u0103ng doanh thu c\u1ee7a m\u1ed9t c\u00f4ng ty t\u1ef7 \u0111\u00f4 l\u00ean kho\u1ea3ng 775 tri\u1ec7u \u0111\u00f4 trong v\u00f2ng ba n\u0103m (theo t\u1ef7 su\u1ea5t l\u1ee3i nhu\u1eadn c\u1ee7a tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng)<\/li>\n<li>T\u1ef7 l\u1ec7 gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng t\u0103ng 5% c\u00f3 th\u1ec3 th\u00fac \u0111\u1ea9y l\u1ee3i nhu\u1eadn c\u1ee7a doanh nghi\u1ec7p t\u0103ng t\u1eeb 25% \u0111\u1ebfn 100% (d\u00f9 th\u00f4ng qua upsell, mua l\u1ea1i ho\u1eb7c c\u00e1c ngu\u1ed3n gi\u1edbi thi\u1ec7u) (theo s\u00e1ch Hi\u1ec7u \u1ee9ng trung th\u00e0nh)<\/li>\n<\/ul>\n<p>\u0110i\u1ec1u \u0111\u00f3 c\u00e0ng ch\u1ee9ng t\u1ecf r\u1eb1ng cho d\u00f9 k\u1ef3 v\u1ecdng c\u1ee7a kh\u00e1ch h\u00e0ng ng\u00e0y c\u00e0ng cao nh\u01b0ng n\u1ebfu th\u01b0\u01a1ng hi\u1ec7u c\u00f3 th\u1ec3 mang \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m ch\u1ea5t l\u01b0\u1ee3ng, d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng \u1ea5n t\u01b0\u1ee3ng th\u00ec doanh thu ch\u1eafc ch\u1eafn s\u1ebd t\u0103ng.<\/p>\n<p>M\u1eb7c d\u00f9 v\u1eady, kh\u00f3 c\u00f3 th\u1ec3 tr\u00e1nh kh\u1ecfi nh\u1eefng t\u00ecnh hu\u1ed1ng kh\u00e1ch h\u00e0ng ch\u01b0a h\u00e0i l\u00f2ng v\u1edbi s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 v\u00e0 ph\u1ea3i ti\u1ebfp c\u1eadn v\u1edbi b\u1ed9 ph\u1eadn d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng. Tuy nhi\u00ean, m\u1ed9t d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng s\u1ebd kh\u00f3 \u0111\u01b0\u1ee3c coi l\u00e0 ch\u1ea5t l\u01b0\u1ee3ng n\u1ebfu ch\u1ec9 d\u1eebng l\u1ea1i \u1edf vi\u1ec7c tr\u1ea3 l\u1eddi \u0111i\u1ec7n tho\u1ea1i ho\u1eb7c email m\u1ed9t c\u00e1ch nhanh ch\u00f3ng.<\/p>\n<p>Tr\u01b0\u1edbc th\u1ec1m n\u0103m m\u1edbi  n\u00e0y, h\u00e3y c\u00f9ng ng\u1ed3i l\u1ea1i v\u00e0 c\u00e2n nh\u1eafc xem l\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 c\u00f2n t\u1ed3n \u0111\u1ecdng tr\u00ean h\u00e0nh tr\u00ecnh cung c\u1ea5p d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng v\u00e0 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng tuy\u1ec7t v\u1eddi c\u00f9ng Masterskills nh\u00e9!<\/p>\n<div id=\"attachment_17534\" style=\"width: 810px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-17534\" src=\"https:\/\/masterskills.org\/blog\/wp-content\/uploads\/\/12\/ket-hop-phong-ban.jpg\" alt=\"K\u1ebft h\u1ee3p \u0103n \u00fd gi\u1eefa c\u00e1c ph\u00f2ng ban\" width=\"800\" height=\"500\" title=\"ket-hop-phong-ban\"><\/p>\n<p class=\"wp-caption-text\">K\u1ebft h\u1ee3p \u0103n \u00fd gi\u1eefa c\u00e1c ph\u00f2ng ban<\/p>\n<\/div>\n<h2 id=\"1-su-ket-hop-an-y-giua-cac-phong-ban\">S\u1ef1 k\u1ebft h\u1ee3p \u0103n \u00fd gi\u1eefa c\u00e1c ph\u00f2ng ban<\/h2>\n<p>Vi\u1ec7c c\u00e1c ph\u00f2ng ban ho\u1ea1t \u0111\u1ed9ng \u0111\u1ed9c l\u1eadp v\u1edbi quy tr\u00ecnh v\u00e0 ti\u00eau chu\u1ea9n ri\u00eang v\u00e0 thi\u1ebfu k\u1ebft n\u1ed1i v\u1edbi c\u00e1c b\u1ed9 ph\u1eadn kh\u00e1c l\u00e0 \u0111i\u1ec1u kh\u00e1 ph\u1ed5 bi\u1ebfn. Nh\u01b0ng, n\u1ebfu ph\u00f2ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng l\u1ef1a ch\u1ecdn c\u00f4 l\u1eadp v\u1edbi c\u00e1c b\u1ed9 ph\u1eadn kh\u00e1c th\u00ec doanh nghi\u1ec7p c\u0169ng n\u00ean \u0111\u1eb7c bi\u1ec7t l\u01b0u t\u00e2m. V\u00ec b\u1ed9 ph\u1eadn n\u00e0y kh\u00f4ng ch\u1ec9 l\u00e0 g\u01b0\u01a1ng m\u1eb7t \u0111\u1ea1i di\u1ec7n cho h\u00ecnh \u1ea3nh, ti\u1ebfng n\u00f3i c\u1ee7a c\u00f4ng ty m\u00e0 c\u00f2n c\u00f3 th\u1ec3 cung c\u1ea5p c\u00e1i nh\u00ecn s\u00e2u s\u1eafc v\u1ec1 c\u00e1c v\u1ea5n \u0111\u1ec1 kh\u00e1ch h\u00e0ng \u0111ang g\u1eb7p ph\u1ea3i nh\u01b0 h\u01b0\u1edbng d\u1eabn s\u1eed d\u1ee5ng thi\u1ebfu r\u00f5 r\u00e0ng hay quy tr\u00ecnh thanh to\u00e1n c\u00f3 v\u1ea5n \u0111\u1ec1, v.v.<\/p>\n<p>Tuy nhi\u00ean, nh\u1eefng v\u1ea5n \u0111\u1ec1 n\u00e0y \u0111\u1ec1u b\u1eaft ngu\u1ed3n (v\u00e0 cu\u1ed1i c\u00f9ng c\u00f3 th\u1ec3 gi\u1ea3i quy\u1ebft) b\u00ean ngo\u00e0i ph\u00f2ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng. V\u00ec l\u00fd do n\u00e0y, d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng ph\u1ea3i x\u00e2y d\u1ef1ng v\u00e0 duy tr\u00ec k\u1ebft n\u1ed1i m\u1ea1nh m\u1ebd v\u1edbi c\u00e1c b\u1ed9 ph\u1eadn \u2013 n\u01a1i nh\u1eefng gi\u1ea3i ph\u00e1p th\u1ef1c s\u1ef1 c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c ph\u00e1t tri\u1ec3n \u0111\u1ec3 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 c\u1ed1t l\u00f5i, h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng t\u1ed1i \u0111a nh\u1ea5t v\u00e0 h\u01b0\u1edbng t\u1edbi m\u1ee5c ti\u00eau chung l\u00e0 n\u00e2ng cao d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng v\u00e0 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng.<\/p>\n<h2 id=\"2-xac-dinh-nguyen-nhan-thuc-su\">X\u00e1c \u0111\u1ecbnh nguy\u00ean nh\u00e2n th\u1ef1c s\u1ef1<\/h2>\n<p>\u0110i\u1ec1u quan tr\u1ecdng l\u00e0 ph\u1ea3i th\u1ecfa m\u00e3n kh\u00e1ch h\u00e0ng v\u1edbi m\u1ed9t h\u01b0\u1edbng gi\u1ea3i quy\u1ebft h\u1ee3p l\u00fd v\u00e0 k\u1ecbp th\u1eddi nh\u01b0ng n\u1ebfu nguy\u00ean nh\u00e2n c\u01a1 b\u1ea3n ti\u1ebfp t\u1ee5c t\u1ed3n t\u1ea1i, c\u00e1c c\u00f4ng ty s\u1ebd b\u1ecf l\u1ee1 c\u01a1 h\u1ed9i \u0111\u01b0a ra gi\u1ea3i ph\u00e1p l\u00e2u d\u00e0i. C\u00e1c v\u00ed d\u1ee5 v\u1ec1 c\u00e1c v\u1ea5n \u0111\u1ec1 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng \u1edf tr\u00ean ch\u00ednh l\u00e0 k\u1ebft qu\u1ea3 c\u1ee7a m\u1ed9t m\u1eaft x\u00edch n\u00e0o \u0111\u00f3 b\u1ecb h\u1ecfng trong to\u00e0n b\u1ed9 qu\u00e1 tr\u00ecnh:<\/p>\n<ul>\n<li>V\u1ea5n \u0111\u1ec1 c\u1ee7a s\u1ea3n ph\u1ea9m l\u00e0 k\u1ebft qu\u1ea3 c\u1ee7a l\u1ed7i trong kh\u00e2u ki\u1ec3m so\u00e1t ch\u1ea5t l\u01b0\u1ee3ng khi s\u1ea3n xu\u1ea5t<\/li>\n<li>\u0110i\u1ec1u h\u01b0\u1edbng kh\u00f3 hi\u1ec3u b\u1eaft ngu\u1ed3n t\u1eeb b\u1ed9 ph\u1eadn s\u1ea3n xu\u1ea5t t\u00e0i li\u1ec7u h\u01b0\u1edbng d\u1eabn<\/li>\n<li>L\u1ed7i thanh to\u00e1n x\u1ea3y ra khi b\u1ed9 ph\u1eadn t\u00e0i ch\u00ednh ph\u1ea1m sai l\u1ea7m<\/li>\n<\/ul>\n<p>D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 cung c\u1ea5p chi ti\u1ebft c\u00e1ch v\u00e0 m\u1ee9c \u0111\u1ed9 \u1ea3nh h\u01b0\u1edfng c\u1ee7a v\u1ea5n \u0111\u1ec1 nh\u01b0ng h\u1ecd kh\u00f4ng th\u1ec3 ng\u0103n ch\u1eb7n v\u1ea5n \u0111\u1ec1 t\u00e1i di\u1ec5n v\u1edbi kh\u00e1ch h\u00e0ng trong t\u01b0\u01a1ng lai. Gi\u1ea3i ph\u00e1p th\u1ef1c s\u1ef1 n\u1eb1m \u1edf n\u01a1i kh\u00e1c v\u00e0 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng ph\u1ea3i l\u00e0m vi\u1ec7c v\u1edbi nh\u00f3m \u0111\u00f3 \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh nguy\u00ean nh\u00e2n.<\/p>\n<p>Khi nguy\u00ean nh\u00e2n g\u1ed1c \u0111\u00e3 \u0111\u01b0\u1ee3c x\u00e1c \u0111\u1ecbnh, d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng ti\u1ebfp t\u1ee5c l\u00e0m vi\u1ec7c \u0111\u1ec3 ph\u00e1t tri\u1ec3n gi\u1ea3i ph\u00e1p t\u1ed1t nh\u1ea5t. N\u1ebfu m\u1ed9t v\u1ea5n \u0111\u1ec1 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn T\u1ea4T C\u1ea2 kh\u00e1ch h\u00e0ng, vi\u1ec7c thay \u0111\u1ed5i quy tr\u00ecnh kinh doanh l\u00e0 ho\u00e0n to\u00e0n c\u1ea7n thi\u1ebft b\u1edfi l\u00fac \u0111\u00f3 h\u00ecnh \u1ea3nh ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a c\u00f4ng ty v\u00e0 c\u00e1c s\u1ea3n ph\u1ea9m \u0111\u00e3 b\u1ecb \u1ea3nh h\u01b0\u1edfng nghi\u00eam tr\u1ecdng.<\/p>\n<p>N\u1ebfu ch\u1ec9 m\u1ed9t t\u1eadp h\u1ee3p nh\u1ecf kh\u00e1ch h\u00e0ng b\u1ecb \u1ea3nh h\u01b0\u1edfng ho\u1eb7c m\u1ee9c \u0111\u1ed9 \u01b0u ti\u00ean th\u1ea5p h\u01a1n th\u00ec c\u00e1c t\u00f9y ch\u1ecdn kh\u00e1c c\u00f3 th\u1ec3 c\u00e2n nh\u1eafc nh\u01b0 t\u00ecm m\u1ed9t c\u00e1ch gi\u1ea3i quy\u1ebft cho ri\u00eang nh\u00f3m n\u00e0y thay v\u00ec thu h\u1ed3i to\u00e0n b\u1ed9 s\u1ea3n ph\u1ea9m.<\/p>\n<div id=\"attachment_17533\" style=\"width: 810px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-17533\" src=\"https:\/\/masterskills.org\/blog\/wp-content\/uploads\/\/12\/trach-nhiem-cong-viec.jpg\" alt=\"Duy tr\u00ec tinh th\u1ea7n tr\u00e1ch nhi\u1ec7m v\u00e0 s\u1ef1 s\u00e1t sao trong c\u00f4ng vi\u1ec7c\" width=\"800\" height=\"533\" title=\"trach-nhiem-cong-viec\"><\/p>\n<p class=\"wp-caption-text\">Duy tr\u00ec tinh th\u1ea7n tr\u00e1ch nhi\u1ec7m v\u00e0 s\u1ef1 s\u00e1t sao trong c\u00f4ng vi\u1ec7c<\/p>\n<\/div>\n<h2 id=\"3-duy-tri-trach-nhiem-trong-moi-tinh-huong\">Duy tr\u00ec tr\u00e1ch nhi\u1ec7m trong m\u1ecdi t\u00ecnh hu\u1ed1ng<\/h2>\n<p>Khi d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng v\u00e0 m\u1ed9t b\u1ed9 ph\u1eadn kh\u00e1c \u0111\u00e3 th\u1ed1ng nh\u1ea5t h\u01b0\u1edbng gi\u1ea3i quy\u1ebft cho v\u1ea5n \u0111\u1ec1, m\u1eb7c d\u00f9 b\u1ed9 ph\u1eadn ph\u1ee5 tr\u00e1ch ch\u00ednh t\u1eadp trung gi\u1ea3i quy\u1ebft nh\u01b0ng c\u00f4ng vi\u1ec7c c\u1ee7a d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng ch\u01b0a d\u1eebng l\u1ea1i m\u00e0 ph\u1ea3i th\u01b0\u1eddng xuy\u00ean theo s\u00e1t \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh xem khi n\u00e0o gi\u1ea3i ph\u00e1p s\u1ebd tr\u1edf th\u00e0nh hi\u1ec7n th\u1ef1c.<\/p>\n<p>Trong tr\u01b0\u1eddng h\u1ee3p qu\u00e1 tr\u00ecnh s\u1eeda ch\u1eefa c\u00f3 kh\u1ea3 n\u0103ng \u1ea3nh h\u01b0\u1edfng t\u1edbi qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng c\u1ee7a kh\u00e1ch h\u00e0ng hi\u1ec7n t\u1ea1i, d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 th\u00f4ng b\u00e1o cho kh\u00e1ch h\u00e0ng qua g\u1ecdi \u0111i\u1ec7n email ho\u1eb7c chat.<\/p>\n<h2 id=\"4-cai-thien-dich-vu-khach-hang-va-trai-nghiem-cung-nhau\">C\u1ea3i thi\u1ec7n d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng v\u00e0 tr\u1ea3i nghi\u1ec7m c\u00f9ng nhau<\/h2>\n<p>Khi d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng ho\u1ea1t \u0111\u1ed9ng \u0111\u1ed9c l\u1eadp, hi\u1ec7n tr\u1ea1ng s\u1ebd \u0111\u01b0\u1ee3c duy tr\u00ec v\u00e0 kh\u00f4ng c\u00f3 g\u00ec c\u1ea3i thi\u1ec7n. D\u1ecbch v\u1ee5 c\u00f3 th\u1ec3 \u1ed5n, nh\u01b0ng y\u1ebfu t\u1ed1 c\u1ea7n thi\u1ebft h\u01a1n l\u00e0 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng kh\u00f4ng c\u00f3 g\u00ec t\u1ed1t h\u01a1n.<\/p>\n<p>D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng v\u00e0 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng ch\u1ec9 c\u00f3 th\u1ec3 song h\u00e0nh c\u00f9ng nhau n\u1ebfu ph\u00f2ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u00f3 kh\u1ea3 n\u0103ng k\u1ebft n\u1ed1i v\u1edbi to\u00e0n b\u1ed9 t\u1ed5 ch\u1ee9c \u0111\u1ec3 n\u00eau l\u00ean v\u1ea5n \u0111\u1ec1 kh\u00e1ch h\u00e0ng \u0111ang g\u1eb7p ph\u1ea3i, c\u00f9ng x\u00e1c \u0111\u1ecbnh nguy\u00ean nh\u00e2n g\u1ed1c r\u1ec5, th\u1ea3o lu\u1eadn v\u00e0 th\u1ed1ng nh\u1ea5t gi\u1ea3i ph\u00e1p, sau \u0111\u00f3 theo d\u00f5i gi\u1ea3i ph\u00e1p v\u00e0 th\u00f4ng b\u00e1o v\u1edbi kh\u00e1ch h\u00e0ng.<\/p>\n<p>B\u1eb1ng c\u00e1ch gi\u1ea3i quy\u1ebft t\u1eadn g\u1ed1c v\u1ea5n \u0111\u1ec1, kh\u00e1ch h\u00e0ng hi\u1ec7n t\u1ea1i \u0111\u01b0\u1ee3c h\u01b0\u1edfng l\u1ee3i t\u1eeb m\u1ed9t gi\u1ea3i ph\u00e1p l\u00e2u d\u00e0i v\u00e0 kh\u00e1ch h\u00e0ng trong t\u01b0\u01a1ng lai c\u0169ng kh\u00f4ng bao gi\u1edd b\u1ecb \u1ea3nh h\u01b0\u1edfng. Tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c c\u1ea3i thi\u1ec7n v\u00e0 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng kh\u00f4ng bao gi\u1edd c\u1ea7n gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 \u0111\u00f3 n\u1eefa.<\/p>\n<p>N\u1ebfu th\u01b0\u01a1ng hi\u1ec7u \u0111ang ch\u01b0a ho\u1ea1t \u0111\u1ed9ng theo c\u00e1ch n\u00e0y, h\u00e3y xem x\u00e9t \u0111i\u1ec1u ch\u1ec9nh ngay trong n\u0103m  \u0111\u1ec3 n\u00e2ng c\u1ea5p v\u00e0 k\u1ebft n\u1ed1i d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng v\u1edbi ph\u1ea7n c\u00f2n l\u1ea1i c\u1ee7a t\u1ed5 ch\u1ee9c. Ch\u1ec9 nh\u01b0 v\u1eady kh\u00e1ch h\u00e0ng m\u1edbi \u0111\u00e1nh gi\u00e1 cao k\u1ebft qu\u1ea3 nh\u1eefng c\u1ea3i ti\u1ebfn \u0111\u1ed1i v\u1edbi ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 v\u00e0 c\u00f4ng ty m\u1edbi h\u01b0\u1edfng l\u1ee3i t\u1eeb l\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng trung th\u00e0nh ng\u00e0y c\u00e0ng t\u0103ng, t\u1eeb \u0111\u00f3 thu v\u1ec1 doanh thu l\u1edbn h\u01a1n.<\/p>\n<p style=\"text-align: right\"><i>Theo <\/i><i>Paul Selby<\/i><\/p>\n<p style=\"text-align: left\"><em>B\u00e0i li\u00ean quan:\u00a0<\/em><\/p>\n<ul>\n<li style=\"text-align: left\"><em>L\u1ea5y kh\u00e1ch h\u00e0ng l\u00e0m trung t\u00e2m: \u0110\u00edch \u0111\u1ebfn m\u1edbi trong ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/em><\/li>\n<li style=\"text-align: left\"><em>L\u1eddi h\u1ee9a th\u01b0\u01a1ng hi\u1ec7u v\u00e0 nguy\u00ean t\u1eafc t\u1ea1o d\u1ef1ng l\u00f2ng tin kh\u00e1ch h\u00e0ng<\/em><\/li>\n<\/ul>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Vai tr\u00f2 c\u1ee7a d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng v\u00e0 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng \u0111ang ng\u00e0y c\u00e0ng tr\u1edf n\u00ean quan tr\u1ecdng, th\u1ed1ng k\u00ea cho th\u1ea5y: N\u0103m , 54% kh\u00e1ch h\u00e0ng k\u1ef3 v\u1ecdng cao h\u01a1n v\u1ec1 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng so v\u1edbi ; k\u1ef3 v\u1ecdng n\u00e0y \u0111\u00e3 l\u00ean t\u1edbi 66% v\u1edbi nh\u00f3m ng\u01b0\u1eddi ti\u00eau d\u00f9ng \u0111\u1ed9 tu\u1ed5i t\u1eeb [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[219],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/52544"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=52544"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/52544\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=52544"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=52544"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=52544"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}