{"id":52572,"date":"2023-12-20T04:12:52","date_gmt":"2023-12-19T21:12:52","guid":{"rendered":"https:\/\/masterskills.org\/blog\/5-cach-de-di-truoc-mot-buoc-va-lam-hai-long-khach-hang.html"},"modified":"2023-12-20T04:12:52","modified_gmt":"2023-12-19T21:12:52","slug":"5-cach-de-di-truoc-mot-buoc-va-lam-hai-long-khach-hang","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/5-cach-de-di-truoc-mot-buoc-va-lam-hai-long-khach-hang.html","title":{"rendered":"5 c\u00e1ch \u0111\u1ec3 \u0111i tr\u01b0\u1edbc m\u1ed9t b\u01b0\u1edbc v\u00e0 l\u00e0m h\u00e0i l\u00f2ng kh\u00e1ch h\u00e0ng"},"content":{"rendered":"
B\u1ea1n \u0111\u00e3 ch\u1ecdn kh\u00e1ch h\u00e0ng m\u1ee5c ti\u00eau c\u1ee7a m\u00ecnh m\u1ed9t c\u00e1ch kh\u00f4n ngoan v\u00e0 t\u00ecm ra m\u1ed9t t\u1eadp h\u1ee3p c\u00e1c nhu c\u1ea7u m\u00e0 th\u01b0\u01a1ng hi\u1ec7u c\u00f3 th\u1ec3 gi\u1ea3i quy\u1ebft cho kh\u00e1ch h\u00e0ng t\u1ed1t h\u01a1n b\u1ea5t k\u1ef3 \u0111\u1ed1i th\u1ee7 n\u00e0o kh\u00e1c. T\u1eebng th\u00e0nh vi\u00ean v\u00e0 c\u00e1c ph\u00f2ng ban c\u0169ng \u0111ang n\u1ed7 l\u1ef1c h\u1ebft s\u1ee9c \u0111\u1ec3 t\u1eebng quy\u1ebft \u0111\u1ecbnh \u0111\u01b0\u1ee3c \u0111\u01b0a ra h\u00e0ng ng\u00e0y \u0111\u00e1p \u1ee9ng ho\u1eb7c v\u01b0\u1ee3t xa y\u00eau c\u1ea7u m\u00e0 kh\u00e1ch h\u00e0ng coi tr\u1ecdng nh\u1ea5t. Th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a b\u1ea1n c\u0169ng li\u00ean t\u1ee5c \u0111\u00e1nh gi\u00e1 l\u1ea1i v\u00e0 lo\u1ea1i b\u1ecf nh\u1eefng qu\u00e1 tr\u00ecnh\/ thao t\u00e1c th\u1eeba ho\u1eb7c kh\u00f4ng ph\u00f9 h\u1ee3p v\u1edbi tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng m\u1ee5c ti\u00eau.<\/p>\n

Nh\u01b0ng b\u1ea1n c\u00f3 \u0111ang l\u00e0m m\u1ecdi th\u1ee9 c\u00f3 th\u1ec3 \u0111\u1ec3 \u0111i tr\u01b0\u1edbc kh\u00e1ch h\u00e0ng m\u1ed9t b\u01b0\u1edbc, \u0111\u00e1p \u1ee9ng c\u1ea3 nh\u1eefng nhu c\u1ea7u m\u00e0 kh\u00e1ch h\u00e0ng c\u00f2n ch\u01b0a ngh\u0129 t\u1edbi hay \u0111\u00e3 ngh\u0129 t\u1edbi nh\u01b0ng l\u1ea1i ch\u01b0a th\u1ec3 g\u1ecdi t\u00ean?<\/p>\n

R\u1ea5t nhi\u1ec1u ch\u1ee7 th\u01b0\u01a1ng hi\u1ec7u m\u1eb7c d\u00f9 \u0111\u00e3 ngh\u0129 \u0111\u1ebfn v\u1ea5n \u0111\u1ec1 n\u00e0y nh\u01b0ng l\u1ea1i th\u01b0\u1eddng b\u1ecb cu\u1ed1n v\u00e0o nh\u1eefng v\u1ea5n \u0111\u1ec1 hi\u1ec7n t\u1ea1i \u0111ang ph\u1ea3i gi\u1ea3i quy\u1ebft v\u1edbi kh\u00e1ch h\u00e0ng, do \u0111\u00f3 h\u1ecd kh\u00f4ng c\u00f2n nhi\u1ec1u th\u1eddi gian \u0111\u1ec3 chu\u1ea9n b\u1ecb cho nh\u1eefng b\u01b0\u1edbc ti\u1ebfp theo.<\/p>\n

Tuy nhi\u00ean, vi\u1ec7c \u0111\u00e1p \u1ee9ng nhu c\u1ea7u xa h\u01a1n ho\u1eb7c ph\u00e1t tri\u1ec3n mong mu\u1ed1n kh\u00e1ch h\u00e0ng ch\u00ednh l\u00e0 y\u1ebfu t\u1ed1 t\u1ea1o kh\u00e1c bi\u1ec7t gi\u1eefa m\u1ed9t c\u00f4ng ty \u0111ang duy tr\u00ec v\u1ecb tr\u00ed hi\u1ec7n t\u1ea1i v\u00e0 m\u1ed9t doanh nghi\u1ec7p ph\u00e1t tri\u1ec3n m\u1ea1nh m\u1ebd v\u1edbi l\u1ee3i nhu\u1eadn t\u0103ng \u0111\u1ec1u qua c\u00e1c n\u0103m.<\/p>\n

V\u1eady l\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 \u0111i tr\u01b0\u1edbc m\u1ed9t b\u01b0\u1edbc v\u00e0 l\u00e0m h\u00e0i l\u00f2ng kh\u00e1ch h\u00e0ng? D\u01b0\u1edbi \u0111\u00e2y l\u00e0 n\u0103m c\u00e1ch m\u00e0 b\u1ea5t c\u1ee9 th\u01b0\u01a1ng hi\u1ec7u n\u00e0o c\u0169ng c\u00f3 th\u1ec3 tham kh\u1ea3o:<\/p>\n

\"Th\u01b0\u01a1ng<\/p>\n

Th\u01b0\u01a1ng hi\u1ec7u n\u00ean x\u00e2y d\u1ef1ng c\u01a1 ch\u1ebf ph\u1ea3n h\u1ed3i kh\u00e1ch h\u00e0ng t\u00edch c\u1ef1c v\u00e0 nhanh ch\u00f3ng<\/p>\n<\/div>\n

1. Thi\u1ebft l\u1eadp ho\u1eb7c \u0111i\u1ec1u ch\u1ec9nh c\u01a1 ch\u1ebf ph\u1ea3n h\u1ed3i cho hi\u1ec7u qu\u1ea3<\/h2>\n

B\u1ea1n \u0111\u00e3 c\u00f3 s\u1eb5n c\u00e1c k\u00eanh hi\u1ec7u qu\u1ea3 \u0111\u1ec3 kh\u00e1ch h\u00e0ng ph\u1ea3n h\u1ed3i theo th\u1eddi gian th\u1ef1c v\u1ec1 s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 v\u00e0 tr\u1ea3i nghi\u1ec7m hay ch\u01b0a? Nghe qua th\u00ec r\u1ea5t c\u01a1 b\u1ea3n, nh\u01b0ng th\u01b0\u01a1ng hi\u1ec7u c\u00f3 \u0111ang \u0111\u1ec3 l\u1ea1i \u0111\u1ecba ch\u1ec9 email \u1edf cu\u1ed1i b\u1ea3n tin \u0111\u1ec3 kh\u00e1ch h\u00e0ng g\u1eedi ph\u1ea3n h\u1ed3i hay kh\u00f4ng? B\u1ea1n \u0111ang l\u1eafng nghe \u0111\u00fang n\u01a1i kh\u00e1ch h\u00e0ng tr\u00fat n\u1ed7i th\u1ea5t v\u1ecdng hay chia s\u1ebb ni\u1ec1m vui, s\u1ef1 th\u00edch th\u00fa khi s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m?<\/p>\n

\u0110\u00f4i khi, nh\u1eefng quan \u0111i\u1ec3m gi\u00e1 tr\u1ecb t\u1eeb ph\u00eda kh\u00e1ch h\u00e0ng th\u01b0\u1eddng \u201cb\u1ecb m\u1eafc k\u1eb9t\u201d \u1edf ph\u00f2ng ti\u1ebfp th\u1ecb v\u00e0 ch\u01b0a khi n\u00e0o \u0111\u1ebfn tai b\u1ed9 ph\u1eadn v\u1eadn h\u00e0nh \u2013 nh\u1eefng ng\u01b0\u1eddi th\u1ef1c s\u1ef1 c\u00f3 th\u1ec3 khai th\u00e1c v\u00e0 \u0111\u01b0a ra \u0111i\u1ec1u ch\u1ec9nh ph\u00f9 h\u1ee3p. Ti\u1ebfng n\u00f3i c\u1ee7a kh\u00e1ch h\u00e0ng ho\u1eb7c c\u00e1c c\u01a1 ch\u1ebf ph\u1ea3n h\u1ed3i ch\u1ec9 hi\u1ec7u qu\u1ea3 n\u1ebfu doanh nghi\u1ec7p c\u00f3 \u00fd th\u1ee9c t\u1eadn d\u1ee5ng v\u00e0 \u0111\u01b0a ch\u00fang v\u00e0o th\u1ef1c t\u1ebf.<\/p>\n

\"X\u00e1c<\/p>\n

X\u00e1c \u0111\u1ecbnh nhu c\u1ea7u, mong mu\u1ed1n ti\u1ebfp theo c\u1ee7a kh\u00e1ch h\u00e0ng<\/p>\n<\/div>\n

2. X\u00e1c \u0111\u1ecbnh v\u1ea5n \u0111\u1ec1, nhu c\u1ea7u ho\u1eb7c mong mu\u1ed1n ti\u1ebfp theo c\u1ee7a kh\u00e1ch h\u00e0ng<\/h2>\n

H\u00f4m nay v\u00e0 ng\u00e0y mai, nh\u1eefng \u0111i\u1ec3m \u0111au n\u00e0o b\u1ea1n c\u00f3 th\u1ec3 gi\u00fap kh\u00e1ch h\u00e0ng gi\u1ea3i quy\u1ebft s\u1ebd l\u00e0 y\u1ebfu t\u1ed1 gi\u00fap kh\u00e1ch h\u00e0ng \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh thay v\u00ec thao thao b\u1ea5t tuy\u1ec7t v\u1ec1 nh\u1eefng g\u00ec b\u1ea1n b\u00e1n. Khi c\u00e1c nh\u00e0 l\u00e3nh \u0111\u1ea1o t\u0129nh t\u00e2m l\u1ea1i v\u00e0 ngh\u0129 v\u1ec1 b\u1ee9c tranh l\u1edbn h\u01a1n, xa h\u01a1n, h\u1ecd th\u01b0\u1eddng \u0111\u1ed3ng \u00fd v\u1ec1 \u0111i\u1ec3m n\u00e0y. Tuy nhi\u00ean, h\u1ecd l\u1ea1i qu\u00e1 th\u01b0\u1eddng xuy\u00ean l\u1eafng nghe ho\u1eb7c t\u00ecm ki\u1ebfm s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 m\u00e0 kh\u00e1ch h\u00e0ng \u0111\u1ec1 c\u1eadp; ho\u1eb7c qu\u00e1 tin t\u01b0\u1edfng v\u00e0o nh\u1eefng kh\u00e1ch h\u00e0ng mua s\u1ea3n ph\u1ea9m X ti\u1ebfp theo s\u1ebd mua s\u1ea3n ph\u1ea9m Y..<\/p>\n

\u0110\u1ec3 lu\u00f4n \u0111i tr\u01b0\u1edbc kh\u00e1ch h\u00e0ng, h\u00e3y quan s\u00e1t v\u00e0 l\u1eafng nghe nh\u1eefng mong mu\u1ed1n, nhu c\u1ea7u ch\u01b0a \u0111\u01b0\u1ee3c \u0111\u00e1p \u1ee9ng, nh\u1eefng v\u1ea5n \u0111\u1ec1 ch\u01b0a \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft c\u1ee7a kh\u00e1ch h\u00e0ng hi\u1ec7n t\u1ea1i c\u0169ng nh\u01b0 kh\u00e1ch h\u00e0ng m\u1ee5c ti\u00eau. \u0110\u00e2y l\u00e0 m\u1ed9t ngu\u1ed3n nhu c\u1ea7u ch\u01b0a \u0111\u01b0\u1ee3c khai th\u00e1c r\u1ea5t c\u00f3 \u00fd ngh\u0129a: kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 mua n\u1ebfu b\u1ea1n \u0111\u01b0a ra s\u1ea3n ph\u1ea9m h\u1ee3p l\u00fd, nh\u01b0ng h\u1ecd s\u1ebd trung th\u00e0nh h\u01a1n (v\u00e0 \u0111em t\u1edbi l\u1ee3i nhu\u1eadn cao h\u01a1n) n\u1ebfu b\u1ea1n gi\u1ea3i quy\u1ebft \u0111\u01b0\u1ee3c c\u00e1c v\u1ea5n \u0111\u1ec1, mong mu\u1ed1n ti\u1ebfp theo c\u1ee7a m\u00ecnh.<\/p>\n

Trong c\u00e1c kh\u1ea3o s\u00e1t ho\u1eb7c c\u00e1c t\u01b0\u01a1ng t\u00e1c tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng, \u0111\u00e3 bao gi\u1edd b\u1ea1n \u0111\u1eb7t c\u00e2u h\u1ecfi: \u201cLi\u1ec7u ch\u00fang t\u00f4i c\u00f3 gi\u1ea3i quy\u1ebft \u0111\u01b0\u1ee3c nhu c\u1ea7u \u2013 \u0111i\u1ec1u khi\u1ebfn b\u1ea1n quy\u1ebft \u0111\u1ecbnh t\u00ecm \u0111\u1ebfn s\u1ea3n ph\u1ea9m\/ d\u1ecbch v\u1ee5 c\u1ee7a ch\u00fang t\u00f4i kh\u00f4ng?\u201d Suy ngh\u0129 c\u1ee7a b\u1ea1n nhi\u1ec1u khi kh\u00f4ng ph\u1ea3i l\u00e0 l\u1eddi n\u00f3i, \u00fd ngh\u0129 c\u1ee7a kh\u00e1ch h\u00e0ng, v\u00ec v\u1eady h\u00e3y nh\u1edb \u0111\u1eb7t c\u00e2u h\u1ecfi c\u01a1 b\u1ea3n n\u00e0y trong m\u1ed7i t\u01b0\u01a1ng t\u00e1c tr\u1ef1c ti\u1ebfp.<\/p>\n

\"Suy<\/p>\n

Suy ngh\u0129 tr\u01b0\u1edbc kh\u00e1ch h\u00e0ng v\u1ec1 c\u00e1c gi\u1ea3i ph\u00e1p thay th\u1ec3<\/p>\n<\/div>\n

3. T\u00ecm gi\u1ea3i ph\u00e1p thay th\u1ebf<\/h2>\n

H\u00e3y suy ngh\u0129 v\u1ec1 c\u00e1c s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5 kh\u00e1c m\u00e0 kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 ti\u1ebfp c\u1eadn thay v\u00ec s\u1ea3n ph\u1ea9m\/ d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n. Ch\u1eb3ng h\u1ea1n, h\u00f4m nay t\u00f4i th\u1ee9c d\u1eady v\u00e0 th\u1ea5y \u0111au \u1edf c\u1ed5. M\u1ed9t s\u1ed1 l\u1ef1a ch\u1ecdn thay th\u1ebf c\u00f3 th\u1ec3 l\u00e0: u\u1ed1ng thu\u1ed1c gi\u1ea3m \u0111au, \u0111\u1ed5i sang m\u1ed9t chi\u1ebfc g\u1ed1i kh\u00e1c ph\u00f9 h\u1ee3p h\u01a1n, \u0111\u1eb7t l\u1ecbch h\u1eb9n \u0111\u1ec3 m\u00e1t-xa ho\u1eb7c l\u01b0u \u00fd b\u1ea3n th\u00e2n s\u1eafp x\u1ebfp l\u1ecbch t\u1eadp b\u00f9 cho m\u1ea5y ng\u00e0y ngh\u1ec9 v\u1eeba r\u1ed3i. \u0110\u00f3 l\u00e0 b\u1ed1n ph\u01b0\u01a1ng \u00e1n kh\u00e1c nhau \u0111\u1ec3 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 c\u1ee7a t\u00f4i, c\u0169ng theo c\u00e1ch t\u01b0\u01a1ng t\u1ef1, kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n \u0111ang ch\u1eafc ch\u1eafn c\u0169ng s\u1ebd suy ngh\u0129 v\u1ec1 nh\u1eefng t\u00f9y ch\u1ecdn c\u1ee7a ri\u00eang h\u1ecd.<\/p>\n

V\u00ec th\u1ebf h\u00e3y d\u00e0nh th\u1eddi gian c\u00e2n nh\u1eafc, t\u00ecm hi\u1ec3u v\u1ec1 t\u1ea5t c\u1ea3 c\u00e1c l\u1ef1a ch\u1ecdn thay th\u1ebf cho s\u1ea3n ph\u1ea9m c\u1ee7a m\u00ecnh m\u00e0 kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n s\u1ebd ti\u1ebfp c\u1eadn n\u1ebfu c\u00f3 th\u1ec3. V\u00e0 \u0111\u1eebng \u0111\u1ee3i khi v\u1ea5n \u0111\u1ec1 x\u1ea3y ra m\u1edbi cu\u1ed1ng cu\u1ed3ng t\u00ecm gi\u1ea3i ph\u00e1p thay th\u1ebf. H\u00e3y l\u00e0 ng\u01b0\u1eddi ch\u1ee7 \u0111\u1ed9ng t\u00ecm th\u1ea5y ch\u00fang ho\u1eb7c t\u1ef1 t\u1ea1o ra ch\u00fang.<\/p>\n

\"Kh\u00e1ch<\/p>\n

Kh\u00e1ch h\u00e0ng hi\u1ec7n t\u1ea1i ch\u00ednh l\u00e0 nh\u1eefng ng\u01b0\u1eddi \u0111em \u0111\u1ebfn l\u1ee3i nhu\u1eadn l\u1edbn nh\u1ea5t cho doanh nghi\u1ec7p<\/p>\n<\/div>\n

4. Ch\u00fa \u00fd \u0111\u1ebfn kh\u00e1ch h\u00e0ng hi\u1ec7n t\u1ea1i<\/h2>\n

Nhi\u1ec1u th\u01b0\u01a1ng hi\u1ec7u b\u1ecb cu\u1ed1n theo c\u00e1c chi\u1ebfn d\u1ecbch t\u00ecm ki\u1ebfm kh\u00e1ch h\u00e0ng m\u1edbi nh\u01b0ng l\u1ea1i qu\u00ean \u0111i nh\u1eefng ng\u01b0\u1eddi \u0111em l\u1ea1i l\u1ee3i nhu\u1eadn cao nh\u1ea5t v\u00e0 l\u00e0 nh\u1eefng ng\u01b0\u1eddi \u1ee7ng h\u1ed9 l\u1edbn nh\u1ea5t v\u1edbi b\u1ea1n: kh\u00e1ch h\u00e0ng hi\u1ec7n t\u1ea1i. Kh\u00e1ch h\u00e0ng m\u1edbi \u2013 r\u1ea5t h\u1ea5p d\u1eabn v\u00e0 \u0111em l\u1ea1i nhi\u1ec1u c\u01a1 h\u1ed9i m\u1edbi nh\u01b0ng ch\u00ednh kh\u00e1ch h\u00e0ng hi\u1ec7n t\u1ea1i m\u1edbi l\u00e0 nh\u1eefng ng\u01b0\u1eddi \u0111\u00e3 \u0111\u1eb7t ni\u1ec1m tin v\u00e0o doanh nghi\u1ec7p.<\/p>\n

R\u1ea5t c\u00f3 th\u1ec3 h\u1ecd s\u1ebd ch\u01b0a cung c\u1ea5p cho b\u1ea1n ch\u00ednh x\u00e1c nh\u1eefng g\u00ec \u0111ang ho\u1ea1t \u0111\u1ed9ng hi\u1ec7u qu\u1ea3, nh\u1eefng g\u00ec khi\u1ebfn h\u1ecd ch\u01b0a h\u00e0i l\u00f2ng hay mong mu\u1ed1n c\u1ee7a h\u1ecd l\u00e0 g\u00ec nh\u01b0ng \u00edt nh\u1ea5t vi\u1ec7c t\u1eadn d\u1ee5ng c\u00e1c m\u1ed1i quan h\u1ec7 hi\u1ec7n c\u00f3 v\u1edbi h\u1ecd s\u1ebd d\u1ec5 c\u00f3 th\u00eam nh\u1eefng kh\u00e1ch h\u00e0ng m\u1edbi, v\u1edbi kinh ph\u00ed th\u1ea5p h\u01a1n qua k\u00eanh worth of mouth.<\/p>\n

5. Nh\u1eefng ng\u01b0\u1eddi b\u1ea5t m\u00e3n v\u1edbi th\u01b0\u01a1ng hi\u1ec7u l\u00e0 ai v\u00e0 h\u1ecd n\u00f3i g\u00ec v\u1ec1 b\u1ea1n<\/h2>\n

T\u01b0\u01a1ng t\u1ef1 nh\u01b0 \u0111\u00e3 chia s\u1ebb \u1edf ph\u1ea7n 2, b\u00e0i t\u1eadp l\u1eafng nghe kh\u00e1ch h\u00e0ng kh\u00f4ng ch\u1ec9 gi\u00fap b\u1ea1n x\u00e1c \u0111\u1ecbnh \u0111\u01b0\u1ee3c mong mu\u1ed1n, nhu c\u1ea7u ti\u1ebfp theo c\u1ee7a h\u1ecd m\u00e0 c\u00f2n ch\u1ec9 ra \u0111\u00e2u l\u00e0 nh\u1eefng ng\u01b0\u1eddi \u201ccu\u1ed3ng\u201d b\u1ea1n v\u00e0 nh\u1eefng ng\u01b0\u1eddi b\u1ea5t m\u00e3n. H\u1ecd c\u00f3 th\u1ec3 l\u00e0 blogger, l\u00e0 nh\u1eefng ng\u01b0\u1eddi c\u00f3 t\u1ea7m \u1ea3nh h\u01b0\u1edfng trong ng\u00e0nh tr\u00ean Twitter ho\u1eb7c Facebook, m\u1ed9t s\u1ed1 l\u00e0 kh\u00e1ch h\u00e0ng hi\u1ec7n t\u1ea1i. C\u00f4ng vi\u1ec7c c\u1ee7a b\u1ea1n l\u00e0 \u201cd\u1ecbch\u201d nh\u1eefng g\u00ec h\u1ecd n\u00f3i th\u00e0nh b\u00e0i h\u1ecdc, h\u00e0nh \u0111\u1ed9ng ti\u1ebfp theo \u0111\u1ec3 \u0111i\u1ec1u ch\u1ec9nh v\u00e0 c\u1ea3i ti\u1ebfn. M\u1ed9t chi\u1ebfn thu\u1eadt y\u00eau th\u00edch l\u00e0 t\u1ea1o ra \u201cm\u1ed9t \u0111\u00e1m m\u00e2y\u201d t\u1eeb t\u1ea5t c\u1ea3 c\u00e1c tuy\u00ean b\u1ed1 ho\u1eb7c cu\u1ed9c tr\u00f2 chuy\u1ec7n gi\u00e8m pha v\u1ec1 th\u01b0\u01a1ng hi\u1ec7u v\u00e0 \u0111i\u1ec1u \u0111\u00f3 s\u1ebd k\u00edch th\u00edch m\u1ed9t cu\u1ed9c tr\u00f2 chuy\u1ec7n! Bill Gates \u0111\u00e3 t\u1eebng chia s\u1ebb: \u201c\u201dNh\u1eefng kh\u00e1ch h\u00e0ng b\u1ea5t m\u00e3n nh\u1ea5t s\u1ebd d\u1ea1y cho b\u1ea1n nh\u1eefng b\u00e0i h\u1ecdc qu\u00fd gi\u00e1 nh\u1ea5t\u201d. H\u00e3y b\u00ecnh t\u0129nh v\u00e0 t\u1ec9nh t\u00e1o!<\/p>\n

Khi nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng ph\u00e1t tri\u1ec3n, c\u00f4ng vi\u1ec7c c\u1ee7a b\u1ea1n l\u00e0 d\u1ef1 \u0111o\u00e1n nhu c\u1ea7u ti\u1ebfp theo. L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 nh\u1eefng \u00fd t\u01b0\u1edfng n\u00e0y h\u1ed7 tr\u1ee3 c\u00f4ng vi\u1ec7c c\u1ee7a b\u1ea1n v\u00e0 b\u1ea1n c\u00f3 c\u00e1ch n\u00e0o kh\u00e1c \u0111\u1ec3 \u0111i tr\u01b0\u1edbc kh\u00e1ch h\u00e0ng m\u1ed9t b\u01b0\u1edbc hay kh\u00f4ng?<\/p>\n

Theo Business Insider\u00a0<\/i><\/p>\n

B\u00e0i li\u00ean quan:<\/em><\/p>\n

    \n
  • Rule Ph\u00e2n Ph\u1ed1i gi\u00fap thi\u1ebft k\u1ebf d\u00f2ng ch\u1ea3y kh\u00e1ch h\u00e0ng trong doanh nghi\u1ec7p<\/em><\/li>\n
  • Khai th\u00e1c Social listening \u0111\u1ec3 k\u1ebft n\u1ed1i v\u00e0 th\u1ea5u hi\u1ec3u kh\u00e1ch h\u00e0ng<\/em><\/li>\n<\/ul>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

    Nh\u01b0ng b\u1ea1n c\u00f3 \u0111ang l\u00e0m m\u1ecdi th\u1ee9 c\u00f3 th\u1ec3 \u0111\u1ec3 \u0111i tr\u01b0\u1edbc kh\u00e1ch h\u00e0ng m\u1ed9t b\u01b0\u1edbc, \u0111\u00e1p \u1ee9ng c\u1ea3 nh\u1eefng nhu c\u1ea7u m\u00e0 kh\u00e1ch h\u00e0ng c\u00f2n ch\u01b0a ngh\u0129 t\u1edbi hay \u0111\u00e3 ngh\u0129 t\u1edbi nh\u01b0ng l\u1ea1i ch\u01b0a th\u1ec3 g\u1ecdi t\u00ean?<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[219],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/52572"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=52572"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/52572\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=52572"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=52572"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=52572"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}