{"id":5262,"date":"2023-11-30T06:08:02","date_gmt":"2023-11-30T06:08:02","guid":{"rendered":"https:\/\/masterskills.org\/blog\/?p=5262"},"modified":"2023-11-29T20:24:37","modified_gmt":"2023-11-29T20:24:37","slug":"vi-du-thuc-te-ve-trai-nghiem-khach-hang-trong-kinh-doanh-uong","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/vi-du-thuc-te-ve-trai-nghiem-khach-hang-trong-kinh-doanh-uong.html","title":{"rendered":"V\u00cd D\u1ee4 TH\u1ef0C T\u1ebe V\u1ec0 TR\u1ea2I NGHI\u1ec6M KH\u00c1CH H\u00c0NG TRONG KINH DOANH \u0102N U\u1ed0NG"},"content":{"rendered":"<p class=\"has-black-color has-text-color\">C\u00e2u chuy\u1ec7n nh\u01b0 sau:<\/p>\n<p class=\"has-black-color has-text-color\">Bu\u1ed5i tr\u01b0a, m\u00ecnh \u0111ang ng\u1ed3i l\u00e0m vi\u1ec7c trong qu\u00e1n c\u00e0 ph\u00ea v\u00e0 c\u1ea3m th\u1ea5y \u0111\u00f3i b\u1ee5ng. N\u1ebfu \u0103n m\u00f3n n\u00f3ng s\u1ed1t th\u00ec xung quanh \u0111\u00e2y kh\u00f4ng c\u00f3 v\u00e0 ph\u1ea3i \u0111i xa, n\u1ebfu \u0111i xa th\u00ec b\u1eaft bu\u1ed9c m\u00ecnh ph\u1ea3i g\u1ea5p m\u00e1y t\u00ednh l\u1ea1i x\u00e1ch theo r\u1ed3i \u0103n xong l\u1ea1i quay l\u1ea1i qu\u00e1n c\u00e0 ph\u00ea, nh\u01b0 v\u1eady th\u00ec r\u1ea5t phi\u1ec1n. V\u1eady l\u00e0 m\u00ecnh quy\u1ebft \u0111\u1ecbnh ch\u1ec9 \u0103n b\u00e1nh m\u00ec, l\u00fac n\u00e0y \u0111\u00e3 1h chi\u1ec1u. M\u00ecnh t\u1edbi qu\u00e1n b\u00e1nh m\u00ec th\u00ec th\u1ea5y c\u00f2n kh\u00e1 nhi\u1ec1u b\u00e1nh m\u00ec trong t\u1ee7 nh\u01b0ng c\u1eeda \u0111\u00f3ng h\u1edd (m\u00ecnh \u0111o\u00e1n ch\u1ee7 ngh\u1ec9 tr\u01b0a). M\u00ecnh v\u1eabn g\u1ecdi h\u1ecfi c\u00f3 b\u00e1n kh\u00f4ng th\u00ec anh ch\u1ee7 n\u00f3i l\u00e0 c\u00f3 b\u00e1n. L\u00fac n\u00e0y c\u00f3 c\u00e1c tr\u01b0\u1eddng h\u1ee3p sau:<\/p>\n<p class=\"has-black-color has-text-color\">\u2013 M\u1ed9t l\u00e0 anh ch\u1ee7 u\u1ec3 o\u1ea3i d\u1eady b\u00e1n cho m\u00ecnh \u1ed5 b\u00e1nh m\u00ec v\u00e0 b\u1ef1c b\u1ed9i v\u00ec b\u1ecb l\u00e0m phi\u1ec1n bu\u1ed5i tr\u01b0a.<\/p>\n<p class=\"has-black-color has-text-color\">\u2013 Hai l\u00e0 kh\u00f4ng b\u00e1n.<\/p>\n<p class=\"has-black-color has-text-color\">\u2013 Ba l\u00e0 v\u1eabn b\u00e1n nh\u01b0ng k\u1ec3 cho kh\u00e1ch h\u00e0ng nghe c\u00e2u chuy\u1ec7n b\u00e1nh m\u00ec bu\u1ed5i tr\u01b0a.<\/p>\n<p class=\"has-black-color has-text-color\">Tr\u01b0\u1eddng h\u1ee3p c\u1ee7a m\u00ecnh anh ch\u1ee7 qu\u00e1n r\u1ea5t nhi\u1ec7t t\u00ecnh. Anh n\u00f3i s\u1edf d\u0129 anh k\u00e9o h\u1edd c\u1eeda v\u00ec bu\u1ed5i tr\u01b0a kh\u00e1 n\u1eafng n\u00f3ng n\u00ean t\u1ee7 b\u00e1nh d\u1ec5 b\u1ecb kh\u00f4 (m\u00ecnh nghe nh\u01b0 v\u1eady \u0111\u00e1nh gi\u00e1 anh n\u00e0y quan t\u00e2m ch\u1ea5t l\u01b0\u1ee3ng b\u00e1nh, kh\u00f4ng b\u00e1n \u1ea9u). Trong l\u00fac \u0111\u1ee9ng \u0111\u1ee3i anh n\u01b0\u1edbng b\u00e1nh m\u00ec cho n\u00f3ng l\u1ea1i th\u00ec m\u00ecnh nh\u00ecn th\u1ea5y m\u1ed9t c\u00e1i m\u00e1y r\u1ea5t l\u1ea1, m\u00ecnh kh\u00f4ng h\u1ecfi nh\u01b0ng anh nhanh tr\u00ed \u0111\u1ec3 \u00fd th\u1ea5y v\u00e0 gi\u1edbi thi\u1ec7u lu\u00f4n: \u201cM\u1edbi mua c\u00e1i m\u00e1y b\u1eaft ru\u1ed3i, s\u00e1ng gi\u1edd n\u00f3 b\u1eaft t\u1eebng \u0111\u00f3 con \u0111\u00f3\u201d (m\u00ecnh nghe v\u1eady th\u00ec c\u00f3 c\u1ea3m gi\u00e1c qu\u00e1n n\u00e0y v\u1ec7 sinh, kh\u00f4ng \u0111\u1eadp ru\u1ed3i b\u1eady b\u1ea1).<\/p>\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" class=\"wp-image-8318\" src=\"https:\/\/adormusic.s3.us-east-2.amazonaws.com\/wp-content\/uploads\/2021\/10\/29092010\/angrycustomer-1-1024x567.jpeg\" alt=\"\" \/><\/figure>\n<\/div>\n<p class=\"has-black-color has-text-color\">Khi giao b\u00e1nh ch\u1ee7 qu\u00e1n h\u1ecfi: \u201cBu\u1ed5i tr\u01b0a \u0103n b\u00e1nh m\u00ec c\u00f3 n\u00f3ng kh\u00f4ng ch\u1ecb\u201d, th\u00ec m\u00ecnh m\u1edbi n\u00f3i l\u00e0 m\u00ecnh b\u1eadn vi\u1ec7c n\u00ean ph\u1ea3i ng\u1ed3i qu\u00e1n c\u00e0 ph\u00ea g\u1ea7n \u0111\u00e2y l\u00e0m vi\u1ec7c, \u0103n b\u00e1nh m\u00ec cho nhanh. Anh ch\u1ee7 nhanh tr\u00ed hi\u1ec3u l\u00e0 m\u00ecnh l\u00e0 d\u00e2n l\u00e0m vi\u1ec7c tr\u00ed th\u1ee9c, r\u1ea5t hay ph\u1ea3i ng\u1ed3i qu\u00e1n c\u00e0 ph\u00ea n\u00ean nhu c\u1ea7u \u0103n tr\u01b0a nhanh g\u1ecdn s\u1ebd nhi\u1ec1u. V\u1eady l\u00e0 anh g\u1eedi m\u1ed9t c\u00e1i card n\u00f3i: \u201cB\u1eefa sau ch\u1ecb alo em n\u01b0\u1edbng b\u00e1nh r\u1ed3i mang qua qu\u00e1n cho ch\u1ecb lu\u00f4n, kh\u1ecfi ph\u1ea3i dang n\u1eafng\u201d (m\u00ecnh nghe v\u1eady c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c an \u1ee7i).<\/p>\n<p class=\"has-black-color has-text-color\">Nh\u01b0 v\u1eady ta c\u00f3 th\u1ec3 th\u1ea5y, d\u00f9 b\u00e1n 1 c\u00e1i b\u00e1nh m\u00ec th\u00f4i nh\u01b0ng khi ti\u1ebfp c\u1eadn kh\u00e1ch h\u00e0ng \u0111\u00fang c\u00e1ch th\u00ec s\u1ebd mang l\u1ea1i hi\u1ec7u qu\u1ea3 l\u1edbn. B\u1eb1ng ch\u1ee9ng l\u00e0 m\u00ecnh sau \u0111\u00f3 r\u1ea5t hay quay tr\u1edf l\u1ea1i mua b\u00e1nh c\u1ee7a ch\u1ee7 n\u00e0y d\u00f9 n\u00f3 kh\u00f4ng h\u1eb3n l\u00e0 ngon.<\/p>\n<p class=\"has-black-color has-text-color\">C\u00e1i \u0111\u00f3 ch\u00ednh l\u00e0 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng, tr\u1ea3i nghi\u1ec7m t\u1ed1t th\u00ec s\u1ebd mong mu\u1ed1n \u0111\u01b0\u1ee3c tr\u1ea3i nghi\u1ec7m m\u1ed9t l\u1ea7n n\u1eefa. \u1ede \u0111\u00e2y c\u00e1c b\u1ea1n ph\u00e2n bi\u1ec7t gi\u1eefa \u201cb\u00e1n bu\u00f4n th\u00ec ph\u1ea3i bi\u1ebft bu\u00f4n chuy\u1ec7n\u201d v\u1edbi \u201ct\u01b0\u01a1ng t\u00e1c kh\u00e1ch h\u00e0ng nh\u00e9\u201d. N\u1ebfu ch\u1ec9 n\u00f3i n\u00e0y n\u00f3i n\u1ecd d\u1ea1ng bu\u00f4n chuy\u1ec7n kh\u00f4ng c\u00f3 \u0111\u1ea7u c\u00f3 \u0111u\u00f4i th\u00ec s\u1ebd khi\u1ebfn kh\u00e1ch m\u1ec7t m\u1ecfi. M\u1ed9t ti\u1ec7m b\u00e1nh m\u00ec bu\u1ed5i tr\u01b0a th\u01b0\u1eddng t\u1ea1o c\u1ea3m gi\u00e1c n\u00f3ng n\u1ef1c, kh\u00f4 v\u00e0 m\u1ec7t m\u1ecfi v\u00ec v\u1eady ta ph\u1ea3i d\u00f9ng nh\u1eefng c\u1ea3m gi\u00e1c kh\u00e1c \u0111\u1ec3 b\u00f9 v\u00e0o. \u1ede \u0111\u00e2y c\u00e1i m\u00e1y b\u1eaft ru\u1ed3i, k\u00e9o c\u1eeda v\u00ec s\u1ee3 b\u00e1nh kh\u00f4, h\u1ea1n ch\u1ebf n\u1eafng n\u00f3ng cho kh\u00e1ch ch\u00ednh l\u00e0 c\u00e1ch \u0111\u1ec3 \u0111\u00e1nh l\u1ea1c h\u01b0\u1edbng kh\u00e1ch sang nh\u1eefng c\u1ea3m gi\u00e1c d\u1ec5 ch\u1ecbu kh\u00e1c. Khi c\u00f3 c\u1ea3m gi\u00e1c tho\u1ea3i m\u00e1i, mi\u1ebfng b\u00e1nh \u0103n c\u0169ng ngon h\u01a1n.<\/p>\n<p class=\"has-black-color has-text-color\">Nhi\u1ec1u b\u1ea1n s\u1ebd ngh\u0129 r\u1eb1ng v\u1edbi m\u1ed9t kh\u00e1ch l\u1ebb th\u00ec kh\u00f4ng c\u1ea7n tr\u1ea3i nghi\u1ec7m. C\u00e2u tr\u1ea3 l\u1eddi l\u00e0 n\u1ebfu kh\u00f4ng \u0111\u1ec3 t\u00e2m tr\u1ea3i nghi\u1ec7m c\u1ee7a m\u1ed9t kh\u00e1ch l\u1ebb th\u00ec s\u1ebd kh\u00f4ng \u0111\u01b0a ra \u0111\u01b0\u1ee3c c\u00e1ch l\u00e0m \u0111\u00fang cho m\u1ed9t t\u1eadp kh\u00e1ch l\u1edbn. Ch\u00fa \u00fd ti\u1ec3u ti\u1ebft, r\u00fat ra quy tr\u00ecnh, \u0111\u00f3 l\u00e0 c\u00e1ch l\u00e0m cho ra tr\u1ea3i nghi\u1ec7m h\u1ee3p l\u00fd. N\u1ebfu b\u1ea1n kh\u00f4ng ph\u1ea3i \u201cb\u00fan ch\u1eedi, ch\u00e1o ch\u1edd\u201d th\u00ec h\u00e3y c\u1ed1 g\u1eafng t\u1ea1o ra m\u1ed9t tr\u1ea3i nghi\u1ec7m th\u1eadt t\u1ed1t, ri\u00eang bi\u1ec7t cho kh\u00e1ch d\u1ef1a tr\u00ean nhu c\u1ea7u \u0111\u01b0\u1ee3c th\u1ea5u hi\u1ec3u, \u0111\u01b0\u1ee3c quan t\u00e2m.<\/p>\n<p class=\"has-black-color has-text-color\">B\u1ea1n t\u1ef1 \u0111\u00f3ng vai l\u00e0 kh\u00e1ch h\u00e0ng \u0111\u1ec3 xem m\u00ecnh c\u00f3 c\u1ea3m gi\u00e1c g\u00ec khi mua s\u1ea3n ph\u1ea9m c\u1ee7a ch\u00ednh b\u1ea1n nh\u00e9! C\u1ea3m gi\u00e1c \u2013 th\u1ee9 c\u1ef1c k\u1ef3 quan tr\u1ecdng trong x\u00e2y d\u1ef1ng th\u01b0\u01a1ng hi\u1ec7u, \u0111i\u1ec1u m\u00e0 m\u00ecnh s\u1ebd vi\u1ebft th\u00eam trong nh\u1eefng b\u00e0i sau.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>C\u00e2u chuy\u1ec7n nh\u01b0 sau: Bu\u1ed5i tr\u01b0a, m\u00ecnh \u0111ang ng\u1ed3i l\u00e0m vi\u1ec7c trong qu\u00e1n c\u00e0 ph\u00ea v\u00e0 c\u1ea3m th\u1ea5y \u0111\u00f3i b\u1ee5ng. N\u1ebfu \u0103n m\u00f3n n\u00f3ng s\u1ed1t th\u00ec xung quanh \u0111\u00e2y kh\u00f4ng c\u00f3 v\u00e0 ph\u1ea3i \u0111i xa, n\u1ebfu \u0111i xa th\u00ec b\u1eaft bu\u1ed9c m\u00ecnh ph\u1ea3i g\u1ea5p m\u00e1y t\u00ednh l\u1ea1i x\u00e1ch theo r\u1ed3i \u0103n xong l\u1ea1i quay l\u1ea1i [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[219],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/5262"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=5262"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/5262\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=5262"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=5262"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=5262"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}