![\"c\u00e1c](\"https:\/\/miraway-cetm.com\/wp-content\/uploads\/\/10\/cac-chi-so-do-luong-trai-nghiem-khach-hang-1-400x300.jpg\")
<\/h2>\n1 \u0110o l\u01b0\u1eddng tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng b\u1eb1ng ch\u1ec9 s\u1ed1 NPS.<\/strong><\/h2>\nNPS l\u00e0 ch\u1ec9 s\u1ed1 \u0111o l\u01b0\u1eddng \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng nhi\u1ec1u nh\u1ea5t \u1edf c\u00e1c n\u01b0\u1edbc B\u1eafc \u00c2u. Gi\u1ed1ng nh\u01b0 m\u1ed9t ch\u1ec9 s\u1ed1 chung tr\u00ean th\u1ebf gi\u1edbi, 2\/3 doanh nghi\u1ec7p to\u00e0n c\u1ea7u \u0111\u1ec1u s\u1eed d\u1ee5ng n\u00f3 \u0111\u1ec3 \u0111o l\u01b0\u1eddng tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng.<\/p>\n
![\"nps\"](\"https:\/\/miraway-cetm.com\/wp-content\/uploads\/\/10\/nps-1.png\")
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Kh\u1ea3o s\u00e1t NPS kh\u00e1 ng\u1eafn v\u00e0 \u0111\u01a1n gi\u1ea3n \u0111\u1ec3 kh\u00e1ch h\u00e0ng tr\u1ea3 l\u1eddi v\u00e0 r\u1ea5t d\u1ec5 theo d\u00f5i cho c\u00e1c c\u00f4ng ty. NPS bao g\u1ed3m nh\u1eefng c\u00e2u h\u1ecfi \u0111\u01a1n gi\u1ea3n nh\u01b0: \u201d Kh\u1ea3 n\u0103ng b\u1ea1n s\u1ebd gi\u1edbi thi\u1ec7u s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 t\u1edbi ng\u01b0\u1eddi th\u00e2n ho\u1eb7c b\u1ea1n b\u00e8 l\u00e0 bao nhi\u00eau?\u201d. Kh\u00e1ch h\u00e0ng s\u1ebd tr\u1ea3 l\u1eddi tr\u00ean thang \u0111i\u1ec3m t\u1eeb 0-10. N\u1ebfu kh\u00e1ch h\u00e0ng \u0111\u00e1nh gi\u00e1 t\u1eeb 0-5 \u0111i\u1ec3m th\u00ec h\u1ecd \u0111ang c\u00f3 m\u1ed9t tr\u1ea3i nghi\u1ec7m kh\u00f4ng t\u1ed1t v\u00e0 c\u00f3 th\u1ec3 r\u1eddi b\u1ecf doanh nghi\u1ec7p n\u1ebfu doanh nghi\u1ec7p kh\u00f4ng c\u00f3 h\u00e0nh \u0111\u1ed9ng n\u00e0o \u0111\u1ec3 thay \u0111\u1ed5i, c\u1ee9u v\u00e3n t\u00ecnh th\u1ebf. N\u1ebfu kh\u00e1ch h\u00e0ng cho \u0111i\u1ec3m t\u1eeb 8-10 th\u00ec c\u00f3 ngh\u0129a l\u00e0 h\u1ecd c\u00f3 tr\u1ea3i nghi\u1ec7m t\u1ed1t v\u00e0 h\u1ee9a h\u1eb9n s\u1ebd quay l\u1ea1i, gi\u1edbi thi\u1ec7u cho ng\u01b0\u1eddi th\u00e2n, b\u1ea1n b\u00e8. Nh\u1eefng doanh nghi\u1ec7p c\u00f3 ch\u1ec9 s\u1ed1 NPS cao th\u00ec s\u1ed1 l\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng trung th\u00e0nh c\u1ee7a doanh nghi\u1ec7p c\u00e0ng l\u1edbn v\u00e0 s\u1ef1 t\u0103ng tr\u01b0\u1edfng trong t\u01b0\u01a1ng lai c\u00e0ng \u1ed5n \u0111\u1ecbnh.<\/p>\n
2 \u0110o l\u01b0\u1eddng tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng b\u1eb1ng ch\u1ec9 s\u1ed1 CSAT.<\/strong><\/h2>\nC\u0169ng gi\u1ed1ng nh\u01b0 NPS, CSAT l\u00e0 m\u1ed9t trong nh\u1eefng ch\u1ec9 s\u1ed1 \u0111o l\u01b0\u1eddng ph\u1ed5 bi\u1ebfn tr\u00ean th\u1ebf gi\u1edbi \u0111\u01b0\u1ee3c d\u00f9ng \u0111\u1ec3 \u0111o l\u01b0\u1eddng nhanh tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng t\u1ea1i m\u1ed9t \u0111i\u1ec3m ch\u1ea1m \u1edf m\u1ed9t th\u1eddi \u0111i\u1ec3m nh\u1ea5t \u0111\u1ecbnh. CSAT th\u01b0\u1eddng \u0111\u01b0\u1ee3c \u0111o b\u1eb1ng nh\u1eefng c\u00e2u h\u1ecfi ng\u1eafn tr\u1ea3 l\u1eddi theo thang \u0111i\u1ec3m t\u1eeb 1-5. Nh\u1eefng x\u1ebfp h\u1ea1ng c\u1ee7a google, facebook l\u00e0 m\u1ed9t v\u00ed d\u1ee5 \u0111i\u1ec3n h\u00ecnh v\u1ec1 CSAT.<\/p>\n
<\/p>\n
\u0110\u00e2y l\u00e0 ph\u01b0\u01a1ng ph\u00e1p \u0111\u01a1n gi\u1ea3n v\u00e0 hi\u1ec7u qu\u1ea3 \u0111\u1ec3 th\u1ef1c hi\u1ec7n. N\u1ebfu v\u00ec m\u1ed9t l\u00fd do n\u00e0o \u0111\u00f3 kh\u1ea3o s\u00e1t nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i ti\u00eau c\u1ef1c th\u00ec b\u1ea1n c\u00f3 th\u1ec3 x\u00e1c \u0111\u1ecbnh th\u1eddi \u0111i\u1ec3m \u0111\u00f3 v\u00e0 \u0111\u01b0a ra nh\u1eefng bi\u1ec7n ph\u00e1p kh\u1eafc ph\u1ee5c k\u1ecbp th\u1eddi. Kh\u1ea3o s\u00e1t CSAT c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng t\u00f9y bi\u1ebfn theo nhu c\u1ea7u c\u1ee5 th\u1ec3 c\u1ee7a t\u1ed5 ch\u1ee9c, doanh nghi\u1ec7p b\u1ea1n. CSAT l\u00e0 c\u00e1ch t\u1ed1t nh\u1ea5t \u0111\u1ec3 xem kh\u00e1ch h\u00e0ng \u0111ang ngh\u0129 g\u00ec v\u1ec1 doanh nghi\u1ec7p c\u1ee7a b\u1ea1n.<\/p>\n
3 \u0110o l\u01b0\u1eddng tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng b\u1eb1ng ch\u1ec9 s\u1ed1 CES.<\/strong><\/h2>\nCES l\u00e0 ch\u1ec9 s\u1ed1 \u0111o l\u01b0\u1eddng ph\u1ed5 bi\u1ebfn th\u1ee9 3 v\u1ec1 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng. CES \u0111\u01b0a ra c\u00e2u h\u1ecfi \u0111\u00e1nh gi\u00e1 m\u1ee9c \u0111\u1ed9, c\u00f4ng s\u1ee9c kh\u00e1ch h\u00e0ng b\u1ecf ra \u0111\u1ec3 ti\u1ebfp c\u1eadn v\u1edbi s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5. Kh\u1ea3o s\u00e1t s\u1ebd cho b\u1ea1n x\u00e1c \u0111\u1ecbnh \u0111\u01b0\u1ee3c kh\u00e1ch h\u00e0ng n\u00e0o c\u1ee7a b\u1ea1n ti\u1ebfp c\u1eadn, tr\u1ea3i nghi\u1ec7m d\u1ecbch v\u1ee5 d\u1ec5 d\u00e0ng v\u00e0 nh\u1eefng kh\u00e1ch h\u00e0ng n\u00e0o ph\u1ea3i g\u1eb7p kh\u00f3 kh\u0103n trong qu\u00e1 tr\u00ecnh ti\u1ebfp c\u1eadn v\u1edbi s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5. T\u1eeb \u0111\u00f3 doanh nghi\u1ec7p s\u1ebd ti\u1ebfp c\u1eadn, ch\u1ee7 \u0111\u1ed9ng gi\u00fap \u0111\u1ee1 nh\u1eefng kh\u00e1ch h\u00e0ng \u0111ang g\u1eb7p kh\u00f3 kh\u0103n v\u00e0 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 m\u1ed9t c\u00e1ch nhanh ch\u00f3ng.<\/p>\n
![\"\"](\"https:\/\/miraway-cetm.com\/wp-content\/uploads\/\/10\/customereffortscoreexample-1.png\")
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C\u00f3 n\u00ean l\u1ef1a ch\u1ecdn c\u00f9ng l\u00fac nhi\u1ec1u ph\u01b0\u01a1ng ph\u00e1p \u0111o l\u01b0\u1eddng tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng kh\u00f4ng?<\/strong><\/h2>\nB\u1ea1n n\u00ean l\u1ef1a ch\u1ecdn ph\u01b0\u01a1ng ph\u00e1p \u0111o l\u01b0\u1eddng ph\u00f9 h\u1ee3p v\u1edbi m\u1ee5c ti\u00eau v\u00e0 KPI c\u1ee7a doanh nghi\u1ec7p m\u00ecnh. Cho d\u00f9 b\u1ea1n ch\u1ecdn s\u1eed d\u1ee5ng s\u1ed1 li\u1ec7u n\u00e0o, h\u00e3y \u0111\u1ea3m b\u1ea3o r\u1eb1ng ch\u00fang l\u00e0 d\u1ef1 \u0111o\u00e1n v\u1ec1 k\u1ebft qu\u1ea3 m\u00e0 b\u1ea1n \u0111ang c\u1ed1 g\u1eafng tr\u00e1nh ho\u1eb7c qu\u1ea3ng b\u00e1. Qu\u00e1 nhi\u1ec1u doanh nghi\u1ec7p thu th\u1eadp c\u00e1c s\u1ed1 li\u1ec7u b\u1edfi v\u00ec h\u1ecd c\u1ea3m th\u1ea5y nh\u01b0 h\u1ecd \u0111\u00e1ng ra v\u00e0 kh\u00f4ng n\u00ean hi\u1ec3u c\u00e1ch l\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 c\u00f3 \u0111\u01b0\u1ee3c gi\u00e1 tr\u1ecb t\u1eeb \u0111\u00f3<\/p>\n","protected":false},"excerpt":{"rendered":"
\u0110o l\u01b0\u1eddng tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng l\u00e0 m\u1ed9t ho\u1ea1t \u0111\u1ed9ng quan tr\u1ecdng \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn chi\u1ebfn l\u01b0\u1ee3c kinh doanh c\u1ee7a m\u1ed7i doanh nghi\u1ec7p. N\u00f3 s\u1ebd gi\u00fap b\u1ea1n hi\u1ec3u \u0111\u01b0\u1ee3c m\u1ee9c \u0111\u1ed9 trung th\u00e0nh ho\u1eb7c s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng v\u1edbi th\u01b0\u01a1ng hi\u1ec7u. Nh\u1eefng ch\u1ec9 s\u1ed1 \u0111o l\u01b0\u1eddng tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng ph\u1ed5 bi\u1ec3n nh\u1ea5t […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[219],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/5267"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=5267"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/5267\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=5267"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=5267"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=5267"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
NPS l\u00e0 ch\u1ec9 s\u1ed1 \u0111o l\u01b0\u1eddng \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng nhi\u1ec1u nh\u1ea5t \u1edf c\u00e1c n\u01b0\u1edbc B\u1eafc \u00c2u. Gi\u1ed1ng nh\u01b0 m\u1ed9t ch\u1ec9 s\u1ed1 chung tr\u00ean th\u1ebf gi\u1edbi, 2\/3 doanh nghi\u1ec7p to\u00e0n c\u1ea7u \u0111\u1ec1u s\u1eed d\u1ee5ng n\u00f3 \u0111\u1ec3 \u0111o l\u01b0\u1eddng tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng.<\/p>\n
<\/p>\n
Kh\u1ea3o s\u00e1t NPS kh\u00e1 ng\u1eafn v\u00e0 \u0111\u01a1n gi\u1ea3n \u0111\u1ec3 kh\u00e1ch h\u00e0ng tr\u1ea3 l\u1eddi v\u00e0 r\u1ea5t d\u1ec5 theo d\u00f5i cho c\u00e1c c\u00f4ng ty. NPS bao g\u1ed3m nh\u1eefng c\u00e2u h\u1ecfi \u0111\u01a1n gi\u1ea3n nh\u01b0: \u201d Kh\u1ea3 n\u0103ng b\u1ea1n s\u1ebd gi\u1edbi thi\u1ec7u s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 t\u1edbi ng\u01b0\u1eddi th\u00e2n ho\u1eb7c b\u1ea1n b\u00e8 l\u00e0 bao nhi\u00eau?\u201d. Kh\u00e1ch h\u00e0ng s\u1ebd tr\u1ea3 l\u1eddi tr\u00ean thang \u0111i\u1ec3m t\u1eeb 0-10. N\u1ebfu kh\u00e1ch h\u00e0ng \u0111\u00e1nh gi\u00e1 t\u1eeb 0-5 \u0111i\u1ec3m th\u00ec h\u1ecd \u0111ang c\u00f3 m\u1ed9t tr\u1ea3i nghi\u1ec7m kh\u00f4ng t\u1ed1t v\u00e0 c\u00f3 th\u1ec3 r\u1eddi b\u1ecf doanh nghi\u1ec7p n\u1ebfu doanh nghi\u1ec7p kh\u00f4ng c\u00f3 h\u00e0nh \u0111\u1ed9ng n\u00e0o \u0111\u1ec3 thay \u0111\u1ed5i, c\u1ee9u v\u00e3n t\u00ecnh th\u1ebf. N\u1ebfu kh\u00e1ch h\u00e0ng cho \u0111i\u1ec3m t\u1eeb 8-10 th\u00ec c\u00f3 ngh\u0129a l\u00e0 h\u1ecd c\u00f3 tr\u1ea3i nghi\u1ec7m t\u1ed1t v\u00e0 h\u1ee9a h\u1eb9n s\u1ebd quay l\u1ea1i, gi\u1edbi thi\u1ec7u cho ng\u01b0\u1eddi th\u00e2n, b\u1ea1n b\u00e8. Nh\u1eefng doanh nghi\u1ec7p c\u00f3 ch\u1ec9 s\u1ed1 NPS cao th\u00ec s\u1ed1 l\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng trung th\u00e0nh c\u1ee7a doanh nghi\u1ec7p c\u00e0ng l\u1edbn v\u00e0 s\u1ef1 t\u0103ng tr\u01b0\u1edfng trong t\u01b0\u01a1ng lai c\u00e0ng \u1ed5n \u0111\u1ecbnh.<\/p>\n
2 \u0110o l\u01b0\u1eddng tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng b\u1eb1ng ch\u1ec9 s\u1ed1 CSAT.<\/strong><\/h2>\nC\u0169ng gi\u1ed1ng nh\u01b0 NPS, CSAT l\u00e0 m\u1ed9t trong nh\u1eefng ch\u1ec9 s\u1ed1 \u0111o l\u01b0\u1eddng ph\u1ed5 bi\u1ebfn tr\u00ean th\u1ebf gi\u1edbi \u0111\u01b0\u1ee3c d\u00f9ng \u0111\u1ec3 \u0111o l\u01b0\u1eddng nhanh tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng t\u1ea1i m\u1ed9t \u0111i\u1ec3m ch\u1ea1m \u1edf m\u1ed9t th\u1eddi \u0111i\u1ec3m nh\u1ea5t \u0111\u1ecbnh. CSAT th\u01b0\u1eddng \u0111\u01b0\u1ee3c \u0111o b\u1eb1ng nh\u1eefng c\u00e2u h\u1ecfi ng\u1eafn tr\u1ea3 l\u1eddi theo thang \u0111i\u1ec3m t\u1eeb 1-5. Nh\u1eefng x\u1ebfp h\u1ea1ng c\u1ee7a google, facebook l\u00e0 m\u1ed9t v\u00ed d\u1ee5 \u0111i\u1ec3n h\u00ecnh v\u1ec1 CSAT.<\/p>\n
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\u0110\u00e2y l\u00e0 ph\u01b0\u01a1ng ph\u00e1p \u0111\u01a1n gi\u1ea3n v\u00e0 hi\u1ec7u qu\u1ea3 \u0111\u1ec3 th\u1ef1c hi\u1ec7n. N\u1ebfu v\u00ec m\u1ed9t l\u00fd do n\u00e0o \u0111\u00f3 kh\u1ea3o s\u00e1t nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i ti\u00eau c\u1ef1c th\u00ec b\u1ea1n c\u00f3 th\u1ec3 x\u00e1c \u0111\u1ecbnh th\u1eddi \u0111i\u1ec3m \u0111\u00f3 v\u00e0 \u0111\u01b0a ra nh\u1eefng bi\u1ec7n ph\u00e1p kh\u1eafc ph\u1ee5c k\u1ecbp th\u1eddi. Kh\u1ea3o s\u00e1t CSAT c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng t\u00f9y bi\u1ebfn theo nhu c\u1ea7u c\u1ee5 th\u1ec3 c\u1ee7a t\u1ed5 ch\u1ee9c, doanh nghi\u1ec7p b\u1ea1n. CSAT l\u00e0 c\u00e1ch t\u1ed1t nh\u1ea5t \u0111\u1ec3 xem kh\u00e1ch h\u00e0ng \u0111ang ngh\u0129 g\u00ec v\u1ec1 doanh nghi\u1ec7p c\u1ee7a b\u1ea1n.<\/p>\n
3 \u0110o l\u01b0\u1eddng tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng b\u1eb1ng ch\u1ec9 s\u1ed1 CES.<\/strong><\/h2>\nCES l\u00e0 ch\u1ec9 s\u1ed1 \u0111o l\u01b0\u1eddng ph\u1ed5 bi\u1ebfn th\u1ee9 3 v\u1ec1 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng. CES \u0111\u01b0a ra c\u00e2u h\u1ecfi \u0111\u00e1nh gi\u00e1 m\u1ee9c \u0111\u1ed9, c\u00f4ng s\u1ee9c kh\u00e1ch h\u00e0ng b\u1ecf ra \u0111\u1ec3 ti\u1ebfp c\u1eadn v\u1edbi s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5. Kh\u1ea3o s\u00e1t s\u1ebd cho b\u1ea1n x\u00e1c \u0111\u1ecbnh \u0111\u01b0\u1ee3c kh\u00e1ch h\u00e0ng n\u00e0o c\u1ee7a b\u1ea1n ti\u1ebfp c\u1eadn, tr\u1ea3i nghi\u1ec7m d\u1ecbch v\u1ee5 d\u1ec5 d\u00e0ng v\u00e0 nh\u1eefng kh\u00e1ch h\u00e0ng n\u00e0o ph\u1ea3i g\u1eb7p kh\u00f3 kh\u0103n trong qu\u00e1 tr\u00ecnh ti\u1ebfp c\u1eadn v\u1edbi s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5. T\u1eeb \u0111\u00f3 doanh nghi\u1ec7p s\u1ebd ti\u1ebfp c\u1eadn, ch\u1ee7 \u0111\u1ed9ng gi\u00fap \u0111\u1ee1 nh\u1eefng kh\u00e1ch h\u00e0ng \u0111ang g\u1eb7p kh\u00f3 kh\u0103n v\u00e0 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 m\u1ed9t c\u00e1ch nhanh ch\u00f3ng.<\/p>\n
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C\u00f3 n\u00ean l\u1ef1a ch\u1ecdn c\u00f9ng l\u00fac nhi\u1ec1u ph\u01b0\u01a1ng ph\u00e1p \u0111o l\u01b0\u1eddng tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng kh\u00f4ng?<\/strong><\/h2>\nB\u1ea1n n\u00ean l\u1ef1a ch\u1ecdn ph\u01b0\u01a1ng ph\u00e1p \u0111o l\u01b0\u1eddng ph\u00f9 h\u1ee3p v\u1edbi m\u1ee5c ti\u00eau v\u00e0 KPI c\u1ee7a doanh nghi\u1ec7p m\u00ecnh. Cho d\u00f9 b\u1ea1n ch\u1ecdn s\u1eed d\u1ee5ng s\u1ed1 li\u1ec7u n\u00e0o, h\u00e3y \u0111\u1ea3m b\u1ea3o r\u1eb1ng ch\u00fang l\u00e0 d\u1ef1 \u0111o\u00e1n v\u1ec1 k\u1ebft qu\u1ea3 m\u00e0 b\u1ea1n \u0111ang c\u1ed1 g\u1eafng tr\u00e1nh ho\u1eb7c qu\u1ea3ng b\u00e1. Qu\u00e1 nhi\u1ec1u doanh nghi\u1ec7p thu th\u1eadp c\u00e1c s\u1ed1 li\u1ec7u b\u1edfi v\u00ec h\u1ecd c\u1ea3m th\u1ea5y nh\u01b0 h\u1ecd \u0111\u00e1ng ra v\u00e0 kh\u00f4ng n\u00ean hi\u1ec3u c\u00e1ch l\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 c\u00f3 \u0111\u01b0\u1ee3c gi\u00e1 tr\u1ecb t\u1eeb \u0111\u00f3<\/p>\n","protected":false},"excerpt":{"rendered":"
\u0110o l\u01b0\u1eddng tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng l\u00e0 m\u1ed9t ho\u1ea1t \u0111\u1ed9ng quan tr\u1ecdng \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn chi\u1ebfn l\u01b0\u1ee3c kinh doanh c\u1ee7a m\u1ed7i doanh nghi\u1ec7p. N\u00f3 s\u1ebd gi\u00fap b\u1ea1n hi\u1ec3u \u0111\u01b0\u1ee3c m\u1ee9c \u0111\u1ed9 trung th\u00e0nh ho\u1eb7c s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng v\u1edbi th\u01b0\u01a1ng hi\u1ec7u. Nh\u1eefng ch\u1ec9 s\u1ed1 \u0111o l\u01b0\u1eddng tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng ph\u1ed5 bi\u1ec3n nh\u1ea5t […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[219],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/5267"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=5267"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/5267\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=5267"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=5267"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=5267"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
CES l\u00e0 ch\u1ec9 s\u1ed1 \u0111o l\u01b0\u1eddng ph\u1ed5 bi\u1ebfn th\u1ee9 3 v\u1ec1 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng. CES \u0111\u01b0a ra c\u00e2u h\u1ecfi \u0111\u00e1nh gi\u00e1 m\u1ee9c \u0111\u1ed9, c\u00f4ng s\u1ee9c kh\u00e1ch h\u00e0ng b\u1ecf ra \u0111\u1ec3 ti\u1ebfp c\u1eadn v\u1edbi s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5. Kh\u1ea3o s\u00e1t s\u1ebd cho b\u1ea1n x\u00e1c \u0111\u1ecbnh \u0111\u01b0\u1ee3c kh\u00e1ch h\u00e0ng n\u00e0o c\u1ee7a b\u1ea1n ti\u1ebfp c\u1eadn, tr\u1ea3i nghi\u1ec7m d\u1ecbch v\u1ee5 d\u1ec5 d\u00e0ng v\u00e0 nh\u1eefng kh\u00e1ch h\u00e0ng n\u00e0o ph\u1ea3i g\u1eb7p kh\u00f3 kh\u0103n trong qu\u00e1 tr\u00ecnh ti\u1ebfp c\u1eadn v\u1edbi s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5. T\u1eeb \u0111\u00f3 doanh nghi\u1ec7p s\u1ebd ti\u1ebfp c\u1eadn, ch\u1ee7 \u0111\u1ed9ng gi\u00fap \u0111\u1ee1 nh\u1eefng kh\u00e1ch h\u00e0ng \u0111ang g\u1eb7p kh\u00f3 kh\u0103n v\u00e0 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 m\u1ed9t c\u00e1ch nhanh ch\u00f3ng.<\/p>\n
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