{"id":52671,"date":"2023-12-20T04:35:17","date_gmt":"2023-12-19T21:35:17","guid":{"rendered":"https:\/\/masterskills.org\/blog\/tro-chuyen-voi-khach-hang-lam-hai-long-khach-hang-cua-ban-phan-3.html"},"modified":"2023-12-20T04:35:17","modified_gmt":"2023-12-19T21:35:17","slug":"tro-chuyen-voi-khach-hang-lam-hai-long-khach-hang-cua-ban-phan-3","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/tro-chuyen-voi-khach-hang-lam-hai-long-khach-hang-cua-ban-phan-3.html","title":{"rendered":"Tr\u00f2 chuy\u1ec7n v\u1edbi kh\u00e1ch h\u00e0ng: L\u00e0m h\u00e0i l\u00f2ng kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n \u2013 Ph\u1ea7n 3"},"content":{"rendered":"<div id=\"test\">Trong nh\u1eefng ph\u1ea7n tr\u01b0\u1edbc c\u1ee7a C\u1ea9m nang tr\u00f2 chuy\u1ec7n v\u1edbi kh\u00e1ch h\u00e0ng, Masterskills \u0111\u00e3 gi\u1edbi thi\u1ec7u t\u1edbi c\u00e1c b\u1ea1n hai n\u1ed9i dung:<\/p>\n<ul>\n<li style=\"font-weight: 400\">Ph\u1ea7n 1: B\u00ed quy\u1ebft duy tr\u00ec ng\u1eef \u0111i\u1ec7u nh\u1ea5t qu\u00e1n <\/li>\n<li style=\"font-weight: 400\">Ph\u1ea7n 2: C\u00e1ch \u0111\u1ec3 l\u00e0m ch\u1ee7 c\u00e1c cu\u1ed9c h\u1ed9i tho\u1ea1i kh\u00f3 kh\u0103n<\/li>\n<li style=\"font-weight: 400\">Ph\u1ea7n 3:\u00a0L\u00e0m h\u00e0i l\u00f2ng kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n<\/li>\n<\/ul>\n<p>Trong ph\u1ea7n 3 c\u1ee7a chu\u1ed7i b\u00e0i vi\u1ebft, h\u00e3y c\u00f9ng Masterskills t\u00ecm hi\u1ec3u c\u00e1ch nh\u1eefng chuy\u00ean gia d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng h\u00e0ng \u0111\u1ea7u kh\u00f4ng ch\u1ec9 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1, th\u1eafc m\u1eafc kh\u00e1ch h\u00e0ng \u0111ang g\u1eb7p ph\u1ea3i, \u0111\u1ed3ng th\u1eddi c\u00f2n khi\u1ebfn kh\u00e1ch h\u00e0ng h\u00e0i l\u00f2ng, nh\u1edb \u0111\u1ebfn th\u01b0\u01a1ng hi\u1ec7u nh\u01b0 l\u00e0 Top of Mind v\u1ec1 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng qua b\u00e0i vi\u1ebft d\u01b0\u1edbi \u0111\u00e2y.<\/p>\n<h2 id=\"1-1-dat-cau-hoi-de-xem-khach-hang-dang-thuc-su-muon-gi\">1. \u0110\u1eb7t c\u00e2u h\u1ecfi \u0111\u1ec3 xem kh\u00e1ch h\u00e0ng \u0111ang th\u1ef1c s\u1ef1 mu\u1ed1n g\u00ec?<\/h2>\n<p>Th\u00f4ng th\u01b0\u1eddng, kh\u00e1ch h\u00e0ng t\u00ecm \u0111\u1ebfn b\u1ea1n v\u1edbi m\u1ed9t v\u1ea5n \u0111\u1ec1, th\u1eafc m\u1eafc v\u00e0 c\u00e1i h\u1ecd th\u1ef1c s\u1ef1 c\u1ea7n l\u00e0 m\u1ed9t gi\u1ea3i ph\u00e1p, m\u1ed9t ch\u00ednh s\u00e1ch\u2026ph\u00f9 h\u1ee3p, tho\u1ea3 \u0111\u00e1ng.<\/p>\n<p>V\u00ec l\u1ebd \u0111\u00f3, nh\u00e2n vi\u00ean ph\u00f2ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u1ea7n l\u01b0u \u00fd t\u1edbi vi\u1ec7c: Khi kh\u00e1ch h\u00e0ng \u0111ang t\u00ecm ki\u1ebfm gi\u1ea3i ph\u00e1p c\u1ee5 th\u1ec3, h\u00e3y d\u00e0nh th\u00eam th\u1eddi gian l\u1eafng nghe, \u201cph\u1ecfng v\u1ea5n\u201d \u0111\u1ec3 xem th\u1ef1c s\u1ef1 h\u1ecd \u0111ang mong mu\u1ed1n \u0111i\u1ec1u g\u00ec.<\/p>\n<p>Ann Goliak l\u00e0 th\u1ee7 th\u01b0 trong m\u1ed9t th\u01b0 vi\u1ec7n v\u1eadt l\u00fd v\u00e0 thi\u00ean v\u0103n. C\u00f4 chia s\u1ebb kinh nghi\u1ec7m t\u1eeb m\u1ed9t cu\u1ed9c n\u00f3i chuy\u1ec7n v\u1edbi nh\u00f3m sinh vi\u00ean \u0111ang t\u00ecm ki\u1ebfm nh\u1eefng cu\u1ed1n s\u00e1ch c\u01a1 b\u1ea3n v\u1ec1 thi\u00ean v\u0103n h\u1ecdc. Tuy nhi\u00ean, h\u1ecd l\u1ea1i kh\u00f4ng th\u1ef1c s\u1ef1 quan t\u00e2m \u0111\u1ebfn c\u00e1c y\u1ebfu t\u1ed1 v\u1eadt l\u00fd, h\u00f3a h\u1ecdc c\u1ee7a v\u0169 tr\u1ee5. \u201cPh\u1ea3i m\u1ea5t r\u1ea5t nhi\u1ec1u th\u1eddi gian trao \u0111\u1ed5i qua l\u1ea1i cu\u1ed1i c\u00f9ng t\u00f4i c\u0169ng t\u00ecm ra th\u1ee9 h\u1ecd th\u1ef1c s\u1ef1 mu\u1ed1n l\u00e0 m\u1ed9t chi\u1ebfc b\u1ea3n \u0111\u1ed3 sao, v\u00ec h\u1ecd mu\u1ed1n \u0111i ng\u1eafm sao\u201d, Ann chia s\u1ebb.<\/p>\n<p>Ngo\u00e0i vi\u1ec7c gi\u00fap b\u1ea1n hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh, \u0111\u1eb7t c\u00e2u h\u1ecfi v\u00e0 ghi nh\u1eadn th\u00f4ng tin ph\u1ea3n h\u1ed3i t\u1eeb kh\u00e1ch h\u00e0ng s\u1ebd gi\u00fap t\u1ea1o m\u1ed1i quan h\u1ec7 g\u1eafn k\u1ebft, t\u1eeb \u0111\u00f3 x\u00e2y d\u1ef1ng ni\u1ec1m tin n\u01a1i kh\u00e1ch h\u00e0ng. S\u1ef1 tin t\u01b0\u1edfng s\u1ebd cho ph\u00e9p b\u1ea1n h\u01b0\u1edbng d\u1eabn h\u1ecd t\u1edbi nh\u1eefng gi\u1ea3i ph\u00e1p t\u1ed1t h\u01a1n m\u00e0 \u0111\u00f4i khi kh\u00e1ch h\u00e0ng ch\u01b0a th\u1ef1c s\u1ef1 ngh\u0129 t\u1edbi, ngay c\u1ea3 khi \u0111i\u1ec1u \u0111\u00f3 \u0111\u1ed3ng ngh\u0129a v\u1edbi vi\u1ec7c h\u1ecd s\u1ebd thay \u0111\u1ed5i c\u00e1ch l\u00e0m vi\u1ec7c.<\/p>\n<p>Ch\u01b0a h\u1ebft, n\u1ebfu k\u1ebft qu\u1ea3 c\u1ee7a nh\u1eefng cu\u1ed9c tr\u00f2 chuy\u1ec7n n\u00e0y d\u1eabn \u0111\u1ebfn s\u1ef1 thay \u0111\u1ed5i trong c\u00e1ch s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n v\u1eadn h\u00e0nh th\u00ec vi\u1ec7c b\u1ea1n d\u00e0nh th\u1eddi gian tr\u00f2 chuy\u1ec7n, l\u1eafng nghe chia s\u1ebb c\u1ee7a kh\u00e1ch h\u00e0ng th\u1ef1c s\u1ef1 r\u1ea5t \u0111\u00e1ng gi\u00e1.<\/p>\n<div id=\"attachment_15457\" style=\"width: 810px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-15457\" src=\"https:\/\/masterskills.org\/blog\/wp-content\/uploads\/\/12\/tro-chuyen-voi-khach-hang.jpg\" alt=\"S\u00e1ng t\u1ea1o trong c\u00e1ch tr\u00f2 chuy\u1ec7n v\u1edbi kh\u00e1ch h\u00e0ng v\u00e0 l\u1eafng nghe \u0111\u1ec3 hi\u1ec3u \u0111\u00e2u l\u00e0 v\u1ea5n \u0111\u1ec1 th\u1ef1c s\u1ef1 h\u1ecd \u0111ang g\u1eb7p ph\u1ea3i\" width=\"800\" height=\"533\" title=\"tro-chuyen-voi-khach-hang\"><\/p>\n<p class=\"wp-caption-text\">S\u00e1ng t\u1ea1o trong c\u00e1ch tr\u00f2 chuy\u1ec7n v\u1edbi kh\u00e1ch h\u00e0ng v\u00e0 l\u1eafng nghe \u0111\u1ec3 hi\u1ec3u \u0111\u00e2u l\u00e0 v\u1ea5n \u0111\u1ec1 th\u1ef1c s\u1ef1 h\u1ecd \u0111ang g\u1eb7p ph\u1ea3i<\/p>\n<\/div>\n<h2 id=\"2-2-tao-cam-giac-nhe-nhang-hon-voi-anh-gif-dau-cham-cam-va-bieu-tuong-cam-xuc\">2. T\u1ea1o c\u1ea3m gi\u00e1c nh\u1eb9 nh\u00e0ng h\u01a1n v\u1edbi \u1ea3nh GIF, d\u1ea5u ch\u1ea5m c\u1ea3m v\u00e0 bi\u1ec3u t\u01b0\u1ee3ng c\u1ea3m x\u00fac<\/h2>\n<p>B\u1ea1n lo l\u1eafng vi\u1ec7c s\u1eed d\u1ee5ng c\u00e1c y\u1ebfu t\u1ed1 t\u1ea1o c\u1ea3m gi\u00e1c vui v\u1ebb, h\u00e0i h\u01b0\u1edbc trong qu\u00e1 tr\u00ecnh h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng s\u1ebd t\u1ea1o c\u1ea3m gi\u00e1c thi\u1ebfu chuy\u00ean nghi\u1ec7p? \u0110\u1eebng qu\u00e1 nghi\u00eam tr\u1ecdng ho\u00e1 v\u1ea5n \u0111\u1ec1! Nghi\u00ean c\u1ee9u cho th\u1ea5y r\u1eb1ng c\u00e1c chuy\u00ean gia s\u1eed d\u1ee5ng bi\u1ec3u t\u01b0\u1ee3ng c\u1ea3m x\u00fac \u0111\u01b0\u1ee3c coi l\u00e0 \u201cth\u00e2n thi\u1ec7n v\u00e0 c\u00f3 n\u0103ng l\u1ef1c\u201d h\u01a1n so v\u1edbi nh\u1eefng ng\u01b0\u1eddi t\u1ecf ra qu\u00e1 nghi\u00eam t\u00fac.<\/p>\n<p>T\u1eeb vi\u1ebft t\u1eaft, d\u1ea5u \u201c!\u201d, bi\u1ec3u t\u01b0\u1ee3ng c\u1ea3m x\u00fac, th\u1eadm ch\u00ed \u1ea3nh GIF l\u00e0 nh\u1eefng c\u00e1ch tuy\u1ec7t v\u1eddi \u0111\u1ec3 truy\u1ec1n t\u1ea3i th\u00f4ng \u0111i\u1ec7p v\u1edbi m\u1ecdi ng\u01b0\u1eddi. Trong giao ti\u1ebfp v\u0103n b\u1ea3n, c\u00e1c d\u1ea5u ch\u1ea5m than, bi\u1ec3u t\u01b0\u1ee3ng c\u1ea3m x\u00fac c\u00f3 th\u1ec3 gi\u00fap ng\u01b0\u1eddi g\u1eedi truy\u1ec1n t\u1ea3i \u00e2m \u0111i\u1ec7u t\u00edch c\u1ef1c m\u00e0 ng\u01b0\u1eddi nh\u1eadn kh\u00f4ng c\u1ea3m th\u1ea5y kh\u00f3 ch\u1ecbu.<\/p>\n<p>H\u00e3y nh\u1edb \u0111i\u1ec1u ch\u1ec9nh t\u00f4ng gi\u1ecdng c\u1ee7a b\u1ea1n cho ph\u00f9 h\u1ee3p v\u1edbi m\u1ecdi t\u00ecnh hu\u1ed1ng. Khi m\u1ed9t kh\u00e1ch h\u00e0ng b\u1eaft \u0111\u1ea7u cu\u1ed9c tr\u00f2 chuy\u1ec7n b\u1eb1ng m\u1ed9t l\u1eddi ch\u00e0o tho\u1ea3i m\u00e1i, \u0111\u00e2y ch\u00ednh l\u00e0 d\u1ea5u hi\u1ec7u t\u1ed1t cho th\u1ea5y b\u1ea1n c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng ng\u00f4n ng\u1eef, c\u1ea3m x\u00fac vui t\u01b0\u01a1i v\u00e0 th\u1eadm ch\u00ed c\u00f3 th\u1ec3 bao g\u1ed3m c\u1ea3 icon y\u00eau th\u00edch c\u1ee7a b\u1ea1n.<\/p>\n<p>V\u00e0 \u1ea3nh GIF kh\u00f4ng \u0111\u01a1n thu\u1ea7n ch\u1ec9 vui hay gi\u1ea3i tr\u00ed m\u00e0 ch\u00fang c\u00f3 th\u1ec3 gi\u00fap b\u1ea1n truy\u1ec1n t\u1ea3i th\u00f4ng \u0111i\u1ec7p h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng t\u1ed1t h\u01a1n. N\u1ebfu m\u1ed9t b\u1ee9c \u1ea3nh \u0111\u00e1ng gi\u00e1 v\u1ea1n l\u1eddi n\u00f3i th\u00ec \u1ea3nh GIF c\u00f3 gi\u00e1 tr\u1ecb t\u1edbi h\u00e0ng tri\u1ec7u trong vi\u1ec7c \u0111\u01b0a ra nh\u1eefng h\u01b0\u1edbng d\u1eabn kh\u00f4n ngoan h\u01a1n.<\/p>\n<h2 id=\"3-3-khac-phuc-su-co-du-khong-phai-loi-cua-ban\">3. Kh\u1eafc ph\u1ee5c s\u1ef1 c\u1ed1 d\u00f9 kh\u00f4ng ph\u1ea3i l\u1ed7i c\u1ee7a b\u1ea1n<\/h2>\n<p>Nh\u1eefng l\u1ed7i ph\u00e1t sinh n\u1eb1m ngo\u00e0i kh\u1ea3 n\u0103ng ki\u1ec3m so\u00e1t c\u1ee7a b\u1ea1n \u2013 kh\u00e1ch h\u00e0ng c\u1ee7a kh\u00e1ch h\u00e0ng g\u1eedi email thi\u1ebfu l\u1ecbch s\u1ef1, b\u1ed9 ph\u1eadn IT c\u1ee7a kh\u00e1ch h\u00e0ng tr\u00ec ho\u00e3n vi\u1ec7c n\u00e2ng c\u1ea5p b\u1ed9 nh\u1edb\u2026\u0111\u00f4i khi s\u1ebd khi\u1ebfn qu\u00e1 tr\u00ecnh h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n kh\u00f3 kh\u0103n h\u01a1n b\u00ecnh th\u01b0\u1eddng.<\/p>\n<p>Nh\u01b0ng n\u1ebfu b\u1ea1n mu\u1ed1n \u0111u\u1ed5i kh\u00e1ch h\u00e0ng \u0111i n\u01a1i kh\u00e1c, b\u1ea1n ho\u00e0n to\u00e0n c\u00f3 th\u1ec3 \u0111\u1ed5 l\u1ed7i cho nh\u1eefng y\u1ebfu t\u1ed1 kh\u00e1ch quan b\u00ean ngo\u00e0i thay v\u00ec \u0111\u1ed3ng h\u00e0nh c\u00f9ng h\u1ecd, gi\u00fap h\u1ecd t\u00ecm ra nguy\u00ean nh\u00e2n v\u1ea5n \u0111\u1ec1 m\u00ecnh \u0111ang g\u1eb7p ph\u1ea3i.<\/p>\n<p>\u0110\u00f4i khi, b\u1ea1n ph\u1ea3i kh\u1eafc ph\u1ee5c c\u1ea3 nh\u1eefng s\u1ef1 c\u1ed1 kh\u00f4ng ph\u1ea3i do b\u1ea1n t\u1ea1o ra nh\u01b0ng \u0111\u1ec3 x\u00e2y d\u1ef1ng m\u1ed9t m\u1ed1i quan h\u1ec7 l\u00e2u d\u00e0i, b\u1ea1n n\u00ean gi\u00fap \u0111\u1ee1 kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh, ngay c\u1ea3 khi v\u1ea5n \u0111\u1ec1 x\u1ea3y ra v\u1edbi m\u1ed9t c\u00f4ng c\u1ee5 m\u00e0 b\u1ea1n kh\u00f4ng h\u1ed7 tr\u1ee3.<\/p>\n<p>\u0110\u00f3 c\u00f3 th\u1ec3 l\u00e0 l\u00e0m vi\u1ec7c v\u1edbi c\u00e1c c\u00f4ng c\u1ee5 c\u1ee7a b\u00ean th\u1ee9 ba; d\u1eebng c\u00f4ng vi\u1ec7c l\u1ea1i \u0111\u1ec3 h\u01b0\u1edbng d\u1eabn c\u00e1ch l\u01b0u file d\u01b0\u1edbi \u0111\u1ecbnh d\u1ea1ng PDF\u2026 B\u1ea1n t\u1ed1t nh\u1ea5t n\u00ean tr\u1ea3 l\u1eddi c\u00e1c c\u00e2u h\u1ecfi ngay l\u1eadp t\u1ee9c c\u1ee7a h\u1ecd, sau \u0111\u00f3 h\u01b0\u1edbng h\u1ecd \u0111\u1ebfn c\u00e1c t\u00e0i nguy\u00ean s\u1eb5n c\u00f3 \u0111\u1ec3 t\u00ecm hi\u1ec3u th\u00eam. V\u1ec1 b\u1ea3n ch\u1ea5t, kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n kh\u00f4ng quan t\u00e2m \u0111\u00f3 l\u00e0 v\u1ea5n \u0111\u1ec1 c\u1ee7a ai, \u0111\u1ebfn t\u1eeb \u0111\u00e2u, h\u1ecd ch\u1ec9 mu\u1ed1n gi\u1ea3i quy\u1ebft n\u00f3 th\u1eadt nhanh ch\u00f3ng.<\/p>\n<div id=\"attachment_15458\" style=\"width: 810px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-15458\" src=\"https:\/\/masterskills.org\/blog\/wp-content\/uploads\/\/12\/anh-gif-valentine-Masterskills-e1553685787208.gif\" alt=\"K\u1ebft n\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng theo nh\u1eefng c\u00e1ch \u0111\u1eb7c bi\u1ec7t trong d\u1ecbp \u0111\u1eb7c bi\u1ec7t\" width=\"800\" height=\"600\" title=\"anh-gif-valentine-Masterskills-e1553685787208\"><\/p>\n<p class=\"wp-caption-text\">K\u1ebft n\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng theo nh\u1eefng c\u00e1ch \u0111\u1eb7c bi\u1ec7t trong d\u1ecbp \u0111\u1eb7c bi\u1ec7t<\/p>\n<\/div>\n<h2 id=\"4-4-ket-noi-voi-khach-hang-nhu-nhung-con-nguoi-thuc-thu\">4. K\u1ebft n\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng nh\u01b0 nh\u1eefng con ng\u01b0\u1eddi th\u1ef1c th\u1ee5<\/h2>\n<p>Ngay c\u1ea3 khi b\u1ea1n ngh\u0129 r\u1eb1ng m\u00ecnh c\u00f3 th\u1ec3 \u0111o\u00e1n ch\u00ednh x\u00e1c nhu c\u1ea7u s\u00e2u xa c\u1ee7a kh\u00e1ch h\u00e0ng v\u00ec b\u1ea1n \u0111\u00e3 th\u1ea5y tr\u01b0\u1edbc \u0111\u00f3, \u0111\u1eebng n\u00ean k\u1ebft th\u00fac cu\u1ed9c tr\u00f2 chuy\u1ec7n b\u1eb1ng m\u1ed9t c\u00e2u tr\u1ea3 l\u1eddi duy nh\u1ea5t, thay v\u00e0o \u0111\u00f3, h\u00e3y coi \u0111\u00e2y l\u00e0 m\u1ed9t c\u01a1 h\u1ed9i \u0111\u1ec3 x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 l\u00e2u d\u00e0i.<\/p>\n<p>Gi\u00e1m \u0111\u1ed1c \u0111i\u1ec1u h\u00e0nh c\u1ee7a Basecamp, Jason Fried n\u00f3i r\u1eb1ng anh ghen t\u1ecb v\u1edbi c\u00e1c c\u1eeda h\u00e0ng v\u1eadt l\u00fd khi h\u1ecd c\u00f3 c\u01a1 h\u1ed9i ti\u1ebfp x\u00fac tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng.<\/p>\n<p>Nh\u00e2n vi\u00ean ph\u00f2ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng kh\u00f4ng c\u00f3 qu\u00e1 nhi\u1ec1u c\u01a1 h\u1ed9i k\u1ebft n\u1ed1i c\u00e1 nh\u00e2n v\u1edbi kh\u00e1ch h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i ho\u1eb7c email, v\u00ec v\u1eady khi c\u00f3 c\u01a1 h\u1ed9i, h\u00e3y n\u1eafm l\u1ea5y! Nh\u1ea5t l\u00e0 khi b\u1ea1n c\u00f3 th\u1ec3 hi\u1ec3u th\u00eam v\u1ec1 kh\u00e1ch h\u00e0ng qua th\u00f4ng tin tr\u00ean ch\u1eef k\u00fd email ho\u1eb7c th\u00f4ng tin tr\u00ean Twitter, h\u00e3y t\u1eadn d\u1ee5ng \u0111\u1ec3 k\u1ebft n\u1ed1i nh\u01b0 nh\u1eefng con ng\u01b0\u1eddi v\u1edbi nhau.<\/p>\n<h2 id=\"5-5-cam-on-va-tri-an-khach-hang\">5. C\u1ea3m \u01a1n v\u00e0 tri \u00e2n kh\u00e1ch h\u00e0ng<\/h2>\n<p>C\u01a1 h\u1ed9i \u0111\u1ec3 k\u1ebft n\u1ed1i v\u00e0 ti\u1ebfp x\u00fac tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng \u0111\u1ebfn t\u1eeb vi\u1ec7c g\u1eedi t\u1eb7ng h\u1ecd nh\u1eefng thi\u1ec7p c\u1ea3m \u01a1n \u0111\u01b0\u1ee3c vi\u1ebft tay c\u1ea9n th\u1eadn, t\u1ec9 m\u1ec9. Hi\u1ec7n ch\u01b0a c\u00f3 c\u00e1ch n\u00e0o gi\u00fap mang l\u1ea1i ROI cao h\u01a1n, t\u1ed1n \u00edt th\u1eddi gian h\u01a1n nh\u01b0 c\u1ea3m \u01a1n kh\u00e1ch h\u00e0ng? T\u1ea5t nhi\u00ean v\u1edbi danh s\u00e1ch kh\u00e1ch h\u00e0ng trung th\u00e0nh ng\u00e0y c\u00e0ng m\u1edf r\u1ed9ng, b\u1ea1n s\u1ebd kh\u00f4ng c\u00f3 nhi\u1ec1u th\u1eddi gian \u0111\u1ec3 vi\u1ebft th\u01b0 tay t\u1edbi t\u1eebng kh\u00e1ch h\u00e0ng nh\u01b0ng n\u1ebfu c\u00f3 m\u1ed9t ho\u1ea1t \u0111\u1ed9ng kh\u00f4ng bao gi\u1edd n\u00ean \u0111\u00e1nh m\u1ea5t trong qu\u00e1 tr\u00ecnh x\u00e2y d\u1ef1ng doanh nghi\u1ec7p th\u00ec ch\u00ednh l\u00e0 vi\u1ec7c l\u00e0m n\u00e0y.<\/p>\n<p><em><strong>K\u1ebft lu\u1eadn<\/strong><\/em><\/p>\n<p>\u201cT\u00f4i ch\u1ec9 mu\u1ed1n n\u00f3i chuy\u1ec7n v\u1edbi m\u1ed9t con ng\u01b0\u1eddi th\u1ef1c s\u1ef1, ch\u1ee9 kh\u00f4ng ph\u1ea3i m\u1ed9t c\u00e1i m\u00e1y v\u00f4 c\u1ea3m!\u201d l\u00e0 m\u1ed9t trong nh\u1eefng khi\u1ebfu n\u1ea1i ph\u1ed5 bi\u1ebfn nh\u1ea5t m\u00e0 kh\u00e1ch h\u00e0ng th\u01b0\u1eddng ph\u1ea3n h\u1ed3i khi giao d\u1ecbch v\u1edbi b\u1ed9 ph\u1eadn d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng.<\/p>\n<p>Ch\u1ecdn ph\u00edm n\u00e0y, b\u1ea5m ph\u00edm kia, nghe nh\u1ea1c ch\u1edd, b\u1ecb chuy\u1ec3n sang b\u1ed9 ph\u1eadn kh\u00e1c v\u00e0 v\u00f4 t\u00ecnh g\u00e1c m\u00e1y\u2026Hy v\u1ecdng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng v\u00f4 c\u1ea3m, m\u00e1y m\u00f3c d\u1ea7n d\u1ea7n s\u1ebd \u0111\u01b0\u1ee3c thay th\u1ebf v\u00e0 kh\u00f4ng c\u00f2n l\u00e0m kh\u00e1ch h\u00e0ng kh\u00f3 x\u1eed, kh\u00f3 ch\u1ecbu n\u1eefa n\u1ebfu ch\u00fang ta \u00fd th\u1ee9c r\u1eb1ng s\u1ef1 r\u00f5 r\u00e0ng v\u00e0 nh\u00e2n v\u0103n (c\u1ee7a ri\u00eang b\u1ea1n v\u00e0 kh\u00e1ch h\u00e0ng) n\u00ean \u0111\u1eb7t tr\u00ean t\u1ea5t c\u1ea3 nh\u1eefng th\u1ee9 kh\u00e1c.<\/p>\n<p>Khi l\u1ef1a ch\u1ecdn l\u00e0 gi\u1eefa t\u1ed1c \u0111\u1ed9 v\u00e0 y\u1ebfu t\u1ed1 nh\u00e2n v\u0103n, n\u1ebfu mu\u1ed1n \u0111i \u0111\u01b0\u1eddng d\u00e0i, n\u00ean ch\u1ecdn gi\u00e1 tr\u1ecb nh\u00e2n v\u0103n. Khi s\u1ef1 l\u1ef1a ch\u1ecdn l\u00e0 gi\u1eefa vi\u1ec7c c\u00f3 m\u1ed9t h\u1ee3p \u0111\u1ed3ng l\u1edbn v\u00e0 y\u1ebfu t\u1ed1 con ng\u01b0\u1eddi, t\u1ed1t h\u01a1n h\u1ebft v\u1eabn n\u00ean ch\u1ecdn nh\u1eefng gi\u00e1 tr\u1ecb nh\u00e2n v\u0103n. Khi ph\u1ea3i l\u1ef1a ch\u1ecdn l\u00e0 gi\u1eefa vi\u1ec7c ho\u00e0n th\u00e0nh KPI v\u00e0 nh\u1eefng gi\u00e1 tr\u1ecb nh\u00e2n v\u0103n, ch\u1eafc b\u1ea1n bi\u1ebft m\u00ecnh n\u00ean l\u00e0m g\u00ec r\u1ed3i ch\u1ee9?<\/p>\n<p style=\"text-align: right\"><i>Theo HelpScout.com<\/i><\/p>\n<p><em>B\u00e0i li\u00ean quan:<\/em><\/p>\n<ul>\n<li>Tr\u00f2 chuy\u1ec7n v\u1edbi kh\u00e1ch h\u00e0ng: C\u00e1ch l\u00e0m ch\u1ee7 c\u00e1c cu\u1ed9c h\u1ed9i tho\u1ea1i kh\u00f3 kh\u0103n \u2013 ph\u1ea7n 2<\/li>\n<li>Apple, Netflix v\u00e0 Uber l\u00e0m d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng nh\u01b0 th\u1ebf n\u00e0o?<\/li>\n<\/ul>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Trong nh\u1eefng ph\u1ea7n tr\u01b0\u1edbc c\u1ee7a C\u1ea9m nang tr\u00f2 chuy\u1ec7n v\u1edbi kh\u00e1ch h\u00e0ng, Masterskills \u0111\u00e3 gi\u1edbi thi\u1ec7u t\u1edbi c\u00e1c b\u1ea1n hai n\u1ed9i dung: Ph\u1ea7n 1: B\u00ed quy\u1ebft duy tr\u00ec ng\u1eef \u0111i\u1ec7u nh\u1ea5t qu\u00e1n Ph\u1ea7n 2: C\u00e1ch \u0111\u1ec3 l\u00e0m ch\u1ee7 c\u00e1c cu\u1ed9c h\u1ed9i tho\u1ea1i kh\u00f3 kh\u0103n Ph\u1ea7n 3:\u00a0L\u00e0m h\u00e0i l\u00f2ng kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n Trong ph\u1ea7n 3 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[219],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/52671"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=52671"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/52671\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=52671"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=52671"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=52671"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}