{"id":52674,"date":"2023-12-20T04:35:54","date_gmt":"2023-12-19T21:35:54","guid":{"rendered":"https:\/\/masterskills.org\/blog\/tro-chuyen-voi-khach-hang-cach-lam-chu-cac-cuoc-hoi-thoai-kho-khan-phan-2.html"},"modified":"2023-12-20T04:35:54","modified_gmt":"2023-12-19T21:35:54","slug":"tro-chuyen-voi-khach-hang-cach-lam-chu-cac-cuoc-hoi-thoai-kho-khan-phan-2","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/tro-chuyen-voi-khach-hang-cach-lam-chu-cac-cuoc-hoi-thoai-kho-khan-phan-2.html","title":{"rendered":"Tr\u00f2 chuy\u1ec7n v\u1edbi kh\u00e1ch h\u00e0ng: C\u00e1ch l\u00e0m ch\u1ee7 c\u00e1c cu\u1ed9c h\u1ed9i tho\u1ea1i kh\u00f3 kh\u0103n \u2013 ph\u1ea7n 2"},"content":{"rendered":"
C\u00e1c t\u00ecnh hu\u1ed1ng kh\u00f3 trong qu\u00e1 tr\u00ecnh h\u1ed7 tr\u1ee3 kh\u00f4ng ph\u1ea3i l\u00fac n\u00e0o c\u0169ng c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng x\u1eed l\u00fd v\u00e0 c\u00f3 r\u1ea5t \u00edt gi\u1ea3i ph\u00e1p ho\u00e0n h\u1ea3o cho m\u1ecdi v\u1ea5n \u0111\u1ec1. Nh\u01b0ng n\u1ebfu t\u0129nh t\u00e2m m\u1ed9t ch\u00fat v\u00e0 chu\u1ea9n b\u1ecb k\u1ef9 l\u01b0\u1ee1ng h\u01a1n, b\u1ea1n c\u00f3 th\u1ec3 ti\u1ebfp c\u1eadn v\u00e0 \u201cv\u01b0\u1ee3t ch\u01b0\u1edbng ng\u1ea1i v\u1eadt\u201d qua 11 k\u0129 thu\u1eadt s\u1ebd \u0111\u01b0\u1ee3c Masterskills gi\u1edbi thi\u1ec7u d\u01b0\u1edbi \u0111\u00e2y.<\/p>\n

Nh\u1eefng k\u0129 thu\u1eadt n\u00e0y kh\u00f4ng ch\u1ec9 cho ph\u00e9p gi\u1eef v\u1eefng ti\u00eau chu\u1ea9n cao trong h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng, \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh t\u1ed1t h\u01a1n, d\u00f9 v\u1ea5n \u0111\u1ec1 \u0111\u00f3 kh\u00f3 \u0111\u1ebfn \u0111\u00e2u m\u00e0 c\u00f2n gi\u00fap c\u1ee7ng c\u1ed1 m\u1ed1i quan h\u1ec7 c\u00e1 nh\u00e2n c\u1ee7a b\u1ea1n v\u1edbi kh\u00e1ch h\u00e0ng c\u0169ng nh\u01b0 danh ti\u1ebfng th\u01b0\u01a1ng hi\u1ec7u.<\/p>\n

Xem ph\u1ea7n 1 \u2013 Tr\u00f2 chuy\u1ec7n v\u1edbi kh\u00e1ch h\u00e0ng: Duy tr\u00ec ng\u1eef \u0111i\u1ec7u nh\u1ea5t qu\u00e1n.<\/strong><\/p>\n

Ph\u1ea7n 2 \u2013\u00a0Tr\u00f2 chuy\u1ec7n v\u1edbi kh\u00e1ch h\u00e0ng: C\u00e1ch l\u00e0m ch\u1ee7 c\u00e1c cu\u1ed9c h\u1ed9i tho\u1ea1i kh\u00f3 kh\u0103n<\/strong><\/p>\n

Ph\u1ea7n 3 \u2013 Tr\u00f2 chuy\u1ec7n v\u1edbi kh\u00e1ch h\u00e0ng: L\u00e0m h\u00e0i l\u00f2ng kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n<\/strong><\/p>\n

1. Xin l\u1ed7i ch\u00e2n th\u00e0nh v\u00e0 n\u1ed7 l\u1ef1c t\u00ecm ra gi\u1ea3i ph\u00e1p<\/h2>\n

L\u00e0 \u0111\u1ea1i s\u1ee9 th\u01b0\u01a1ng hi\u1ec7u, b\u1ea1n ph\u1ea3i t\u1ef1 ch\u1ecbu tr\u00e1ch nhi\u1ec7m \u0111\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng ch\u01b0a h\u00e0i l\u00f2ng. \u0110i\u1ec1u n\u00e0y kh\u00f4ng \u0111\u1ed3ng ngh\u0129a v\u1edbi \u0111\u00e2y l\u00e0 l\u1ed7i c\u1ee7a b\u1ea1n nh\u01b0ng h\u00e3y tr\u00f2 chuy\u1ec7n v\u1edbi kh\u00e1ch h\u00e0ng \u0111\u1ec3 hi\u1ec3u xem t\u1ea1i sao h\u1ecd l\u1ea1i m\u1ea5t th\u1eddi gian \u0111\u1ec3 y\u00eau c\u1ea7u ki\u1ec3m tra l\u1ea1i thanh to\u00e1n, h\u1ed7 tr\u1ee3 s\u1eed d\u1ee5ng t\u00ednh n\u0103ng m\u1edbi, v.v.<\/p>\n

\u201cT\u00f4i r\u1ea5t ti\u1ebfc\u201d l\u00e0 ph\u1ea3n h\u1ed3i b\u1eaft bu\u1ed9c ngay c\u1ea3 khi t\u00ecnh hu\u1ed1ng ph\u00e1t sinh l\u1ed7i kh\u00f4ng ph\u1ea3i l\u00e0 c\u1ee7a b\u1ea1n. \u201cT\u00f4i th\u1ef1c s\u1ef1 xin l\u1ed7i v\u1ec1 \u0111i\u1ec1u \u0111\u00f3\u201d, m\u1ed9t l\u1eddi xin l\u1ed7i c\u00e1 nh\u00e2n khi tr\u1ea3i nghi\u1ec7m \u0111\u00f3 kh\u00f4ng \u0111\u00fang v\u1edbi mong \u0111\u1ee3i c\u1ee7a kh\u00e1ch h\u00e0ng ch\u1ee9 kh\u00f4ng ph\u1ea3i l\u00e0 b\u1ea1n c\u00f3 l\u1ed7i.<\/p>\n

Sau \u0111\u00f3 h\u00e3y t\u1eadp trung th\u1eeba nh\u1eadn v\u1ea5n \u0111\u1ec1 m\u00e0 kh\u00e1ch h\u00e0ng \u0111ang chia s\u1ebb v\u00e0 d\u00e0nh th\u1eddi gian t\u00ecm ra gi\u1ea3i ph\u00e1p cho v\u1ec1 v\u1ea5n \u0111\u1ec1 ho\u1eb7c \u0111\u01b0a ra b\u1ed1i c\u1ea3nh c\u1ee7a v\u1ea5n \u0111\u1ec1 m\u00e0 kh\u00e1ch h\u00e0ng \u0111ang g\u1eb7p ph\u1ea3i.<\/p>\n

\"Ch\u00e2n<\/p>\n

Ch\u00e2n th\u00e0nh xin l\u1ed7i kh\u00e1ch h\u00e0ng v\u00e0 n\u1ed7 l\u1ef1c t\u00ecm ra gi\u1ea3i ph\u00e1p ch\u00ednh l\u00e0 m\u1ed9t trong nh\u1eefng \u201cb\u00ed k\u00edp\u201d h\u00e0ng \u0111\u1ea7u c\u1ee7a ph\u00f2ng d\u1ecbch v\u1ee5<\/p>\n<\/div>\n

2. Tr\u00e1nh l\u00f2ng v\u00f2ng, th\u1eb3ng th\u1eafn th\u1eeba nh\u1eadn n\u1ebfu sai<\/h2>\n

Khi m\u1ed9t kh\u00e1ch h\u00e0ng b\u00e1o th\u00f4ng b\u00e1o l\u1ed7i c\u00f3 th\u1ec3 h\u1ecd \u0111\u00e3 kh\u00e1 th\u1ea5t v\u1ecdng. V\u00ec th\u1ebf ngay c\u1ea3 khi update t\u00ecnh h\u00ecnh v\u00e0 n\u00eau h\u01b0\u1edbng x\u1eed l\u00fd ti\u1ebfp theo, h\u00e3y gi\u1ea3m t\u1ed1i \u0111a s\u1ef1 l\u00e3ng ph\u00ed th\u1eddi gian c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n

Trong tr\u01b0\u1eddng h\u1ee3p kh\u00f4ng may x\u00f3a m\u1ed9t s\u1ed1 c\u00e0i \u0111\u1eb7t c\u1ee7a ng\u01b0\u1eddi d\u00f9ng ho\u1eb7c website \u0111ang b\u1ecb DDoS, nh\u1eefng th\u00f4ng tin qu\u00e1 chi ti\u1ebft, k\u1ef9 thu\u1eadt s\u1ebd kh\u00f4ng gi\u00fap xoa d\u1ecbu kh\u00e1ch h\u00e0ng ho\u1eb7c gi\u00fap h\u1ecd c\u1ea3m th\u1ea5y d\u1ec5 ch\u1ecbu h\u01a1n. V\u00ec th\u1ebf, h\u00e3y th\u1eed l\u00e0m nh\u01b0 sau:<\/p>\n

Th\u1eb3ng th\u1eafn n\u00eau v\u1ea5n \u0111\u1ec1 v\u00e0 xin l\u1ed7i \u2192 Gi\u1ea3i th\u00edch ng\u1eafn g\u1ecdn k\u1ebf ho\u1ea1ch b\u1ea1n \u0111ang l\u00e0m \u2192 H\u00e3y cho h\u1ecd bi\u1ebft b\u1ea1n s\u1ebd c\u1eadp nh\u1eadt t\u00ecnh tr\u1ea1ng n\u00e0y th\u1ebf n\u00e0o? \u2192 B\u1ea1n s\u1ebd l\u00e0m g\u00ec sau khi s\u1ef1 c\u1ed1 \u1ed5n \u0111\u1ecbnh?<\/em><\/p>\n

Tham kh\u1ea3o m\u1eabu th\u00f4ng b\u00e1o s\u1ef1 c\u1ed1 c\u1ee7a Masterskills 4.0 d\u01b0\u1edbi \u0111\u00e2y:<\/p>\n

\"M\u1eabu<\/p>\n

3. C\u00e1 nh\u00e2n ho\u00e1<\/h2>\n

S\u1eed d\u1ee5ng \u0111\u1ea1i t\u1eeb nh\u00e2n x\u01b0ng ng\u00f4i th\u1ee9 nh\u1ea5t \u0111\u1ec3 th\u1ec3 hi\u1ec7n \u00fd ki\u1ebfn \u200b\u200bc\u1ee7a b\u1ea1n: T\u00f4i ho\u00e0n to\u00e0n hi\u1ec3u l\u00fd do t\u1ea1i sao b\u1ea1n l\u1ea1i mu\u1ed1n \u0111i\u1ec1u \u0111\u00f3<\/strong> hay T\u00f4i bi\u1ebft l\u00e0m th\u1ebf n\u00e0o \u2026 c\u00f3 th\u1ec3<\/strong>.<\/p>\n

Nh\u1eefng g\u00ec b\u1ea1n s\u1eed d\u1ee5ng trong d\u1ea5u \u2026 s\u1ebd \u1ea3nh h\u01b0\u1edfng l\u1edbn \u0111\u1ebfn ng\u1eef \u0111i\u1ec7u th\u00f4ng \u0111i\u1ec7p c\u1ee7a b\u1ea1n khi chia s\u1ebb v\u1edbi m\u1ed9t kh\u00e1ch h\u00e0ng \u0111ang kh\u00f3 ch\u1ecbu. Hi\u1ec3u t\u00e2m tr\u1ea1ng c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 \u0111\u1eb7t m\u00ecnh v\u00e0o v\u1ecb tr\u00ed c\u1ee7a h\u1ecd \u0111\u1ec3 \u0111\u01b0a ra c\u00e2u tr\u1ea3 l\u1eddi hi\u1ec7u qu\u1ea3 nh\u1ea5t.<\/p>\n

4. N\u1ebfu b\u1ea1n kh\u00f4ng bi\u1ebft, \u0111\u1eebng gi\u1ea5u d\u1ed1t<\/h2>\n

\u0110\u1eebng h\u1ea1 m\u00ecnh ch\u1ec9 v\u00ec kh\u00f4ng bi\u1ebft c\u00e2u tr\u1ea3 l\u1eddi. Tr\u00e1ch nhi\u1ec7m c\u1ee7a m\u1ed9t nh\u00e2n vi\u00ean ph\u00f2ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng l\u00e0 ki\u00ean tr\u00ec \u0111\u1ec3 l\u00e0m cho m\u1ecdi th\u1ee9 tr\u1edf n\u00ean \u0111\u00fang \u0111\u1eafn, kh\u00f4ng ph\u1ea3i l\u00e0 ho\u00e0n h\u1ea3o (\u0111\u1eb7c bi\u1ec7t khi b\u1ea1n l\u00e0 ng\u01b0\u1eddi m\u1edbi).<\/p>\n

T\u1ed1c \u0111\u1ed9 ch\u01b0a bao gi\u1edd quan tr\u1ecdng b\u1eb1ng giao ti\u1ebfp v\u1edbi \u0111\u1ed9 ch\u00ednh x\u00e1c cao. N\u1ebfu b\u1ea1n c\u1ea7n th\u1eddi gian \u0111\u1ec3 hi\u1ec3u s\u00e2u h\u01a1n v\u1ec1 m\u1ed9t v\u1ea5n \u0111\u1ec1, ch\u1ec9 c\u1ea7n n\u00f3i r\u00f5 r\u1eb1ng b\u1ea1n \u0111ang n\u1ed7 l\u1ef1c v\u00e0 s\u1ebd t\u00ecm ra c\u00e2u tr\u1ea3 l\u1eddi ch\u00ednh x\u00e1c m\u00e0 h\u1ecd c\u1ea7n, kh\u00e1ch h\u00e0ng ch\u1eafc s\u1ebd th\u00f4ng c\u1ea3m.<\/p>\n

\u0110i\u1ec1u quan tr\u1ecdng l\u00e0 c\u00e1ch b\u1ea1n giao ti\u1ebfp. N\u1ebfu th\u1eddi gian tr\u1ea3 l\u1eddi trung b\u00ecnh c\u1ee7a b\u1ea1n l\u00e0 30 ph\u00fat th\u00ec c\u0169ng \u0111\u1eebng khi\u1ebfn kh\u00e1ch h\u00e0ng ch\u1edd h\u00e0ng gi\u1edd v\u00ec b\u1ea1n loay hoay kh\u00f4ng bi\u1ebft c\u00e2u tr\u1ea3 l\u1eddi \u1edf \u0111\u00e2u. Ph\u1ea3n h\u1ed3i \u0111\u1ec3 h\u1ecd bi\u1ebft b\u1ea1n \u0111ang t\u00ecm ki\u1ebfm gi\u1ea3i ph\u00e1p v\u00e0 s\u1ebd li\u00ean h\u1ec7 l\u1ea1i ngay khi c\u00f3 c\u00e2u tr\u1ea3 l\u1eddi r\u00f5 r\u00e0ng h\u01a1n.<\/p>\n

N\u1ebfu c\u1ea7n chuy\u1ec3n cu\u1ed9c tr\u00f2 chuy\u1ec7n cho m\u1ed9t nh\u00f3m kh\u00e1c, kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 nh\u1eadn ra v\u1ea5n \u0111\u1ec1 \u0111ang kh\u00f3 kh\u0103n h\u01a1n, v\u00ec th\u1ebf quy tr\u00ecnh t\u1ea1i ch\u1ed7 cho c\u00e1c t\u00ecnh hu\u1ed1ng nh\u01b0 th\u1ebf n\u00e0y l\u00e0 \u0111i\u1ec1u c\u1ea7n thi\u1ebft. Cho ph\u00e9p \u0111\u1ed9i kh\u00e1c tr\u1ea3 l\u1eddi kh\u00e1ch h\u00e0ng tr\u1ef1c ti\u1ebfp v\u00e0 th\u00f4ng b\u00e1o t\u00ecnh h\u00ecnh \u0111\u1ec3 kh\u00e1ch h\u00e0ng kh\u00f4ng b\u1ecb ch\u1edd \u0111\u1ee3i trong kh\u00f3 ch\u1ecbu.<\/p>\n

\"C\u1ea3m<\/p>\n

C\u1ea3m \u01a1n kh\u00e1ch h\u00e0ng v\u00ec \u0111\u00e3 d\u00e0nh th\u1eddi gian chia s\u1ebb v\u1edbi th\u01b0\u01a1ng hi\u1ec7u<\/p>\n<\/div>\n

5. H\u1ecfi h\u1ecd \u201ct\u1ea1i sao\u201d v\u00e0 c\u1ea3m \u01a1n v\u00ec h\u1ecd \u0111\u00e3 chia s\u1ebb c\u1ea3m nh\u1eadn<\/h2>\n

Khi b\u1ea3n th\u00e2n kh\u00e1ch h\u00e0ng m\u01a1 h\u1ed3 v\u1ec1 l\u00fd do t\u1ea1i sao h\u1ecd th\u1ea5t v\u1ecdng v\u1edbi s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n th\u00ec \u0111\u00e2y ch\u00ednh l\u00e0 c\u01a1 h\u1ed9i \u0111\u1ec3 b\u1ea1n t\u00ecm hi\u1ec3u chi ti\u1ebft m\u1ed1i quan t\u00e2m c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n

    \n
  • Kh\u00e1ch h\u00e0ng: Phi\u00ean b\u1ea3n m\u1edbi c\u1ee7a b\u1ea1n h\u00ecnh nh\u01b0 kh\u00f4ng c\u00f3 g\u00ec kh\u00e1c tr\u01b0\u1edbc \u0111\u00e2y!<\/i><\/i><\/li>\n<\/ul>\n
      \n
    • H\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng: T\u00f4i r\u1ea5t ti\u1ebfc khi phi\u00ean b\u1ea3n m\u1edbi ch\u01b0a c\u00f3 nh\u1eefng \u0111\u1ed9t ph\u00e1! B\u1ea1n c\u00f3 phi\u1ec1n n\u1ebfu n\u00f3i cho t\u00f4i bi\u1ebft th\u00eam m\u1ed9t ch\u00fat v\u1ec1 nh\u1eefng g\u00ec b\u1ea1n \u1ea5n t\u01b0\u1ee3ng \u1edf phi\u00ean b\u1ea3n c\u0169 kh\u00f4ng?<\/i><\/li>\n<\/ul>\n

      B\u1ea1n c\u00f3 th\u1ec3 l\u00e0m \u0111i\u1ec1u n\u00e0y ho\u1eb7c kh\u00f4ng, nh\u01b0ng \u0111\u00e2y l\u00e0 m\u1ed9t l\u1ef1a ch\u1ecdn \u0111\u1ec3 chi\u1ebfn th\u1eafng kh\u00e1c bi\u1ec7t: Ho\u1eb7c kh\u00e1ch h\u00e0ng th\u1ea5y h\u00e0i l\u00f2ng khi c\u00f3 ai \u0111\u00f3 l\u1eafng nghe ho\u1eb7c khi\u1ebfn h\u1ecd c\u1ea3m th\u1ea5y m\u00ecnh quan tr\u1ecdng \u0111\u1ee7 \u0111\u1ec3 chia s\u1ebb \u00fd ki\u1ebfn \u200b\u200bc\u1ee7a h\u1ecd.<\/p>\n

      H\u01a1n n\u1eefa, trong khi h\u1ea7u h\u1ebft kh\u00e1ch h\u00e0ng kh\u00f4ng l\u00ean ti\u1ebfng chia s\u1ebb c\u1ea3m nh\u1eadn th\u00ec nh\u1eefng ng\u01b0\u1eddi cung c\u1ea5p th\u00f4ng tin chi ti\u1ebft v\u1ec1 m\u1ed9t l\u1ed7i h\u1ecd g\u1eb7p ch\u00ednh l\u00e0 nh\u1eefng anh h\u00f9ng v\u00f4 danh trong ki\u1ec3m so\u00e1t ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m.<\/p>\n

      H\u00e3y cho h\u1ecd th\u1ea5y vi\u1ec7c l\u00e0m c\u1ee7a h\u1ecd \u00fd ngh\u0129a b\u1eb1ng c\u00e1ch tr\u1ea3 l\u1eddi \u201cC\u1ea3m \u01a1n r\u1ea5t nhi\u1ec1u v\u00ec \u0111\u00e3 th\u1eb3ng th\u1eafn chia s\u1ebb!\u201d<\/strong> ho\u1eb7c \u201cT\u00f4i th\u1ef1c s\u1ef1 \u0111\u00e1nh gi\u00e1 cao b\u1ea1n \u0111\u00e3 d\u00e0nh th\u1eddi gian ch\u00fa \u00fd \u0111\u1ebfn \u0111i\u1ec1u n\u00e0y!\u201d.<\/strong><\/p>\n

      6. H\u00e3y cho kh\u00e1ch h\u00e0ng bi\u1ebft h\u1ecd c\u00f3 th\u1ec3 li\u00ean h\u1ec7 l\u1ea1i v\u1edbi b\u1ea1n k\u1ec3 c\u1ea3 khi team kh\u00e1c s\u1ebd x\u1eed l\u00fd<\/h2>\n

      Tip n\u00e0y \u0111\u01b0\u1ee3c chia s\u1ebb b\u1edfi Matt Hunter, H\u1ed7 tr\u1ee3 k\u1ef9 thu\u1eadt c\u1ee7a Evisions \u2013 m\u1ed9t \u0111\u01a1n v\u1ecb chuy\u00ean ph\u00e1t tri\u1ec3n ph\u1ea7m m\u1ec1m s\u00e1ng t\u1ea1o, ti\u1ec7n d\u1ee5ng trong gi\u00e1o d\u1ee5c \u1edf b\u1eadc \u0111\u1ea1i h\u1ecdc:<\/p>\n

      \u201cKhi b\u1ea1n c\u1ea7n chuy\u1ec3n ti\u1ebfp m\u1ed9t cu\u1ed9c tr\u00f2 chuy\u1ec7n \u0111\u1ebfn b\u1ed9 ph\u1eadn kh\u00e1c, n\u00ean b\u1ed5 sung c\u00e2u sau: \u201c\u0110\u1eebng ng\u1ea1i chia s\u1ebb v\u1edbi cho t\u00f4i n\u1ebfu h\u1ecd ch\u01b0a ph\u1ea3n h\u1ed3i v\u1ea5n \u0111\u1ec1 c\u1ee7a b\u1ea1n\u201d. \u0110i\u1ec1u n\u00e0y cho h\u1ecd th\u1ea5y b\u1ea1n l\u00e0 \u0111\u1ed3ng minh c\u1ee7a h\u1ecd \u0111\u1ed3ng th\u1eddi ch\u1ea5m d\u1ee9t m\u1ecdi ph\u1ea3n h\u1ed3i x\u1ea5u khi b\u1ed9 ph\u1eadn kh\u00e1c b\u1ecb s\u00f3t. \u0110\u1eb7c bi\u1ec7t, khi kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y h\u1ecd c\u00f3 th\u1ec3 li\u00ean h\u1ec7 v\u1edbi b\u1ed9 ph\u1eadn h\u1ed7 tr\u1ee3 v\u00e0 nh\u1eadn \u0111\u01b0\u1ee3c k\u1ebft qu\u1ea3 ngay l\u1eadp t\u1ee9c, \u0111i\u1ec1u n\u00e0y th\u1eadt tuy\u1ec7t! \u0110\u1ed3ng th\u1eddi, l\u00e0m cho kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y h\u1ecd l\u00e0 m\u1ed9t ph\u1ea7n c\u1ee7a quy tr\u00ecnh x\u1eed l\u00fd s\u1ef1 c\u1ed1 ch\u1eafc ch\u1eafn s\u1ebd gi\u1eef ch\u00e2n h\u1ecd \u1edf l\u1ea1i l\u00e2u h\u01a1n v\u1edbi th\u01b0\u01a1ng hi\u1ec7u\u201d.<\/em><\/p>\n

      7. H\u00e3y tho\u1ea3i m\u00e1i khi \u201cl\u1ed3ng gh\u00e9p\u201d tin x\u1ea5u<\/h2>\n

      Khi b\u1ea1n c\u00f3 th\u1ec3 cung c\u1ea5p cho kh\u00e1ch h\u00e0ng nh\u1eefng g\u00ec h\u1ecd mu\u1ed1n, h\u00e3y th\u1eed l\u1ed3ng tin x\u1ea5u gi\u1eefa hai th\u00f4ng tin \u0111\u1ea7y hy v\u1ecdng:<\/p>\n

      \u0110\u00e2y th\u1ef1c s\u1ef1 l\u00e0 m\u1ed9t \u00fd t\u01b0\u1edfng tuy\u1ec7t v\u1eddi! T\u00f4i xin l\u1ed7i, ch\u00fang t\u00f4i ch\u01b0a th\u1ec3 l\u00e0m \u0111i\u1ec1u \u0111\u00f3 ngay b\u00e2y gi\u1edd v\u00ec XYZ nh\u01b0ng ch\u00fang t\u00f4i s\u1ebd th\u00f4ng b\u00e1o t\u1edbi b\u1ea1n n\u1ebfu c\u00f3 b\u1ea5t c\u1ee9 thay \u0111\u1ed5i!<\/i><\/p>\n

      Kh\u00f4ng bao gi\u1edd d\u1eebng l\u1ea1i \u1edf kh\u00f4ng th\u1ec3. Thay v\u00e0o \u0111\u00f3, h\u00e3y \u0111\u01b0a ra c\u00e1ch gi\u1ea3i quy\u1ebft, gi\u1ea3i th\u00edch c\u1ee5 th\u1ec3 t\u1ea1i sao b\u1ea1n kh\u00f4ng ch\u01b0a gi\u1ea3i quy\u1ebft \u0111\u01b0\u1ee3c v\u1ea5n \u0111\u1ec1 ho\u1eb7c \u0111\u1ec1 xu\u1ea5t m\u1ed9t s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 kh\u00e1c c\u00f3 th\u1ec3 ph\u00f9 h\u1ee3p h\u01a1n.<\/p>\n

      8. Lu\u00f4n gi\u1eef b\u00ecnh t\u0129nh<\/h2>\n

      Khi b\u1ea1n c\u1ea3m th\u1ea5y c\u00f3 m\u1ed9t lu\u1ed3ng c\u1ea3m x\u00fac ti\u00eau c\u1ef1c m\u1ea1nh m\u1ebd, h\u00e3y \u0111\u1ea3m b\u1ea3o \u0111\u00e3 ki\u1ec3m tra \u00edt nh\u1ea5t hai, th\u1eadm ch\u00ed ba l\u1ea7n nh\u1eefng g\u00ec b\u1ea1n vi\u1ebft cho kh\u00e1ch h\u00e0ng tr\u01b0\u1edbc khi g\u1eedi \u0111i. Cho d\u00f9 th\u00f4ng \u0111i\u1ec7p c\u1ee7a h\u1ecd khi\u1ebfn b\u1ea1n c\u1ea3m th\u1ea5y th\u1ebf n\u00e0o, th\u00ec c\u00f4ng vi\u1ec7c c\u1ee7a b\u1ea1n, tr\u00e1ch nhi\u1ec7m c\u1ee7a b\u1ea1n l\u00e0 gi\u1eef cho cu\u1ed9c tr\u00f2 chuy\u1ec7n hi\u1ec7u qu\u1ea3, h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng t\u1ed1i \u0111a. V\u00ec v\u1eady h\u00e3y quay l\u1ea1i v\u00e0 \u0111\u1ecdc nh\u1eefng g\u00ec b\u1ea1n \u0111\u00e3 vi\u1ebft \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o r\u1eb1ng m\u00ecnh kh\u00f4ng qu\u00e1 b\u1ecb \u1ea3nh h\u01b0\u1edfng b\u1edfi c\u1ea3m x\u00fac trong c\u00e1c c\u00e2u tr\u1ea3 l\u1eddi.<\/p>\n

      N\u1ebfu c\u00f3 th\u1ec3 h\u00e3y xin \u00fd ki\u1ebfn c\u1ee7a \u0111\u1ed3ng nghi\u1ec7p \u0111\u1ec3 xem nh\u1eefng ghi ch\u00fa v\u00e0 b\u1ea3n nh\u00e1p ph\u1ea3n h\u1ed3i c\u1ee7a b\u1ea1n li\u1ec7u c\u00f3 b\u1ecf l\u1ee1 ho\u1eb7c c\u00f3 th\u00eam \u0111\u1ec1 xu\u1ea5t g\u00ec t\u00edch c\u1ef1c trong c\u00e1ch truy\u1ec1n t\u1ea3i th\u00f4ng \u0111i\u1ec7p kh\u00f4ng?<\/p>\n

      9. T\u1eadp trung v\u00e0o k\u1ebft qu\u1ea3 thay v\u00ec ph\u01b0\u01a1ng ti\u1ec7n<\/h2>\n

      Gi\u1ea3i ph\u00e1p t\u1ed1t nh\u1ea5t th\u01b0\u01a1ng hi\u1ec7u c\u00f3 th\u1ec3 \u0111\u01b0a ra kh\u00f4ng ph\u1ea3i l\u00fac n\u00e0o c\u0169ng l\u00e0 l\u1ef1a ch\u1ecdn kh\u00e1ch h\u00e0ng th\u1ef1c s\u1ef1 mong mu\u1ed1n. V\u00ec th\u1ebf t\u00ecm hi\u1ec3u mong mu\u1ed1n s\u00e2u xa c\u1ee7a kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 gi\u00fap b\u1ea1n gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 theo c\u00e1ch m\u00e0 h\u1ecd quan t\u00e2m.<\/p>\n

      Kh\u00f4ng nh\u1eefng th\u1ebf, kh\u00e1ch h\u00e0ng quan t\u00e2m \u0111\u1ebfn k\u1ebft qu\u1ea3 thay v\u00ec qu\u00e1 tr\u00ecnh. N\u1ebfu b\u1ea1n nh\u1eadn th\u1ee9c \u0111\u01b0\u1ee3c k\u1ebft qu\u1ea3 kh\u00e1ch h\u00e0ng k\u1ef3 v\u1ecdng v\u00e0 n\u00f3i v\u1ec1 \u0111i\u1ec1u \u0111\u00f3, th\u00ec \u0111\u00f4i khi s\u1ef1 thay th\u1ebf c\u00f3 th\u1ec3 c\u0169ng kh\u00f4ng t\u1ec7 l\u1eafm.<\/p>\n

      \"X\u00e2y<\/p>\n

      X\u00e2y d\u1ef1ng ni\u1ec1m tin b\u1eb1ng s\u1ef1 trung th\u1ef1c v\u00e0 ch\u00e2n th\u00e0nh<\/p>\n<\/div>\n

      10. Trung th\u1ef1c<\/h2>\n

      Khi kh\u00e1ch h\u00e0ng \u0111\u01b0a ra y\u00eau c\u1ea7u m\u00e0 b\u1ea1n kh\u00f4ng th\u1ec3 th\u1ef1c hi\u1ec7n ngay l\u1eadp t\u1ee9c, b\u1ea1n v\u1eabn c\u00f3 th\u1ec3 l\u00e0m g\u00ec \u0111\u00f3 \u0111\u1ec3 xoa d\u1ecbu s\u1ef1 kh\u00f3 ch\u1ecbu c\u1ee7a h\u1ecd \u2013 th\u00f4ng th\u01b0\u1eddng, h\u1ecd ch\u1ec9 c\u1ea7n bi\u1ebft c\u00f3 ai \u0111\u00f3 \u0111ang l\u1eafng nghe l\u00e0 \u0111\u1ee7.<\/p>\n

      \u201cT\u00f4i r\u1ea5t ti\u1ebfc v\u00ec kh\u00f4ng c\u00f3 c\u00e1ch n\u00e0o \u0111\u1ec3 l\u00e0m \u0111i\u1ec1u \u0111\u00f3 v\u00e0o l\u00fac n\u00e0y, nh\u01b0ng t\u00f4i s\u1ebd l\u01b0u l\u1ea1i v\u00e0 chuy\u1ec3n y\u00eau c\u1ea7u c\u1ee7a b\u1ea1n t\u1edbi nh\u00f3m ph\u00e1t tri\u1ec3n s\u1ea3n ph\u1ea9m! T\u1ea1i \u0111\u00f3, \u0111\u1ed9i ng\u0169 k\u1ef9 s\u01b0 c\u1ee7a ch\u00fang t\u00f4i s\u1ebd c\u00e2n nh\u1eafc m\u1ee9c \u0111\u1ed9 ph\u00f9 h\u1ee3p v\u1edbi \u0111\u1ecbnh h\u01b0\u1edbng ph\u00e1t tri\u1ec3n c\u1ee7a ch\u00fang t\u00f4i, m\u00e3 h\u00f3a v\u00e0 th\u1eed nghi\u1ec7m \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o t\u00edch h\u1ee3p tr\u01a1n tru v\u1edbi s\u1ea3n ph\u1ea9m hi\u1ec7n c\u00f3\u201d.<\/i><\/p>\n

      V\u00e0 ch\u1eb3ng c\u00f3 g\u00ec t\u1ec7 h\u01a1n khi b\u1ea1n n\u00f3i \u201cKh\u00f4ng\u201d m\u1ed9t c\u00e1ch \u0111anh th\u00e9p hay l\u00e0m kh\u00e1ch h\u00e0ng th\u1ea5t v\u1ecdng v\u1edbi nh\u1eefng l\u1eddi n\u00f3i th\u1ea3o mai nh\u01b0 \u201c\u00dd ki\u1ebfn \u200b\u200bhay, h\u00e3y \u0111\u1ec3 t\u00f4i ki\u1ec3m tra v\u1edbi nh\u00f3m s\u1ea3n ph\u1ea9m v\u00e0 li\u00ean l\u1ea1c l\u1ea1i v\u1edbi b\u1ea1n\u201d. N\u1ebfu c\u00e2u tr\u1ea3 l\u1eddi th\u1ef1c s\u1ef1 l\u00e0 kh\u00f4ng, t\u1ed1t nh\u1ea5t n\u00ean n\u00f3i r\u00f5 v\u1edbi kh\u00e1ch h\u00e0ng v\u1ec1 \u0111i\u1ec1u \u0111\u00f3.<\/p>\n

      M\u1ecdi ng\u01b0\u1eddi th\u01b0\u1eddng c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng ph\u00e1t hi\u1ec7n ra s\u1ef1 thi\u1ebfu trung th\u1ef1c, v\u00ec v\u1eady n\u1ebfu b\u1ea1n kh\u00f4ng ngh\u0129 r\u1eb1ng \u0111\u00f3 l\u00e0 m\u1ed9t \u00fd t\u01b0\u1edfng hay \u0111\u1ec3 b\u1ed5 sung v\u00e0o s\u1ea3n ph\u1ea9m th\u00ec c\u0169ng \u0111\u1eebng c\u1ed1 t\u1ecf ra n\u1ecbnh h\u00f3t.<\/p>\n

      11. C\u1ea9n th\u1eadn trong tr\u01b0\u1eddng h\u1ee3p li\u00ean quan \u0111\u1ebfn b\u1ea3o m\u1eadt, thanh to\u00e1n<\/h2>\n

      N\u1ebfu s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n c\u00f3 c\u00e1c quy\u1ec1n kh\u00e1c nhau li\u00ean quan \u0111\u1ebfn b\u1ea3o m\u1eadt ho\u1eb7c thanh to\u00e1n, s\u1ebd c\u00f3 tr\u01b0\u1eddng h\u1ee3p kh\u00e1ch h\u00e0ng y\u00eau c\u1ea7u b\u1ea1n thay \u0111\u1ed5i vai tr\u00f2 c\u1ee7a h\u1ecd, ch\u1eb3ng h\u1ea1n nh\u01b0 quy\u1ec1n s\u1edf h\u1eefu t\u00e0i kho\u1ea3n.<\/p>\n

      \u0110\u00f4i khi b\u1ea1n s\u1ebd mu\u1ed1n h\u1ed7 tr\u1ee3 ngay l\u1eadp t\u1ee9c nh\u01b0ng t\u1ed1t nh\u1ea5t n\u00ean th\u1ef1c hi\u1ec7n sau khi nh\u1eadn \u0111\u01b0\u1ee3c s\u1ef1 ch\u1ea5p thu\u1eadn m\u1ed9t-c\u00e1ch-ch\u00ednh-th\u1ee9c t\u1eeb ch\u1ee7 t\u00e0i kho\u1ea3n hi\u1ec7n t\u1ea1i. G\u1eedi email cho kh\u00e1ch h\u00e0ng v\u00e0 th\u00f4ng b\u00e1o t\u1edbi h\u1ecd b\u1ea1n s\u1ebd th\u1ef1c hi\u1ec7n nh\u01b0 th\u1ebf n\u00e0o, s\u1ebd gi\u1eef an to\u00e0n t\u00e0i kho\u1ea3n c\u1ee7a h\u1ecd ra sao. Khi ch\u1ee7 s\u1edf h\u1eefu tr\u1ea3 l\u1eddi, h\u00e3y ki\u1ec3m tra \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o th\u01b0 \u0111\u00e3 g\u1eedi \u0111\u00e3 bao g\u1ed3m trong th\u01b0 tr\u1ea3 l\u1eddi.<\/p>\n

      B\u1ea1n v\u1eabn c\u00f3 th\u1ec3 g\u1eb7p m\u1ed9t s\u1ed1 t\u00ecnh hu\u1ed1ng nh\u01b0, ch\u1ee7 s\u1edf h\u1eefu t\u00e0i kho\u1ea3n \u0111ang \u0111i ngh\u1ec9\/ \u0111\u00e3 b\u1ecb sa th\u1ea3i\u2026\u0110\u1ec3 h\u1ea1n ch\u1ebf r\u1ee7i ro v\u1edbi nh\u1eefng t\u00ecnh hu\u1ed1ng n\u00e0y, b\u1ea1n n\u00ean chia s\u1ebb \u0111i\u1ec1u kho\u1ea3n v\u1ec1 v\u1ea5n \u0111\u1ec1 n\u00e0y tr\u00ean website. B\u1eb1ng c\u00e1ch \u0111\u00f3, h\u1ecd bi\u1ebft b\u1ea1n kh\u00f4ng c\u1ed1 ch\u1ea5p m\u00e0 nghi\u00eam t\u00fac v\u1ec1 v\u1ea5n \u0111\u1ec1 b\u1ea3o m\u1eadt v\u00e0 kh\u00f4ng c\u00f3 ngo\u1ea1i l\u1ec7.<\/p>\n

      \u00a0Theo HelpScout.com<\/i><\/p>\n

      B\u00e0i li\u00ean quan:<\/em><\/p>\n

        \n
      • Tr\u00f2 chuy\u1ec7n v\u1edbi kh\u00e1ch h\u00e0ng: Duy tr\u00ec ng\u1eef \u0111i\u1ec7u nh\u1ea5t qu\u00e1n \u2013 ph\u1ea7n 1<\/em><\/li>\n
      • Th\u1ea5u hi\u1ec3u nhu c\u1ea7u t\u01b0\u01a1ng lai \u0111\u1ec3 t\u1ea1o tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng ho\u00e0n h\u1ea3o<\/em><\/li>\n<\/ul>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

        Nh\u1eefng k\u0129 thu\u1eadt n\u00e0y kh\u00f4ng ch\u1ec9 cho ph\u00e9p gi\u1eef v\u1eefng ti\u00eau chu\u1ea9n cao trong h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng, \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh t\u1ed1t h\u01a1n, d\u00f9 v\u1ea5n \u0111\u1ec1 \u0111\u00f3 kh\u00f3 \u0111\u1ebfn \u0111\u00e2u m\u00e0 c\u00f2n gi\u00fap c\u1ee7ng c\u1ed1 m\u1ed1i quan h\u1ec7 c\u00e1 nh\u00e2n c\u1ee7a b\u1ea1n v\u1edbi kh\u00e1ch h\u00e0ng c\u0169ng nh\u01b0 danh ti\u1ebfng th\u01b0\u01a1ng hi\u1ec7u.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[219],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/52674"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=52674"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/52674\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=52674"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=52674"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=52674"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}