{"id":52679,"date":"2023-12-20T04:36:41","date_gmt":"2023-12-19T21:36:41","guid":{"rendered":"https:\/\/masterskills.org\/blog\/tro-chuyen-voi-khach-hang-duy-tri-ngu-dieu-nhat-quan-phan-1.html"},"modified":"2023-12-20T04:36:41","modified_gmt":"2023-12-19T21:36:41","slug":"tro-chuyen-voi-khach-hang-duy-tri-ngu-dieu-nhat-quan-phan-1","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/tro-chuyen-voi-khach-hang-duy-tri-ngu-dieu-nhat-quan-phan-1.html","title":{"rendered":"Tr\u00f2 chuy\u1ec7n v\u1edbi kh\u00e1ch h\u00e0ng: Duy tr\u00ec ng\u1eef \u0111i\u1ec7u nh\u1ea5t qu\u00e1n \u2013 ph\u1ea7n 1"},"content":{"rendered":"
Giao ti\u1ebfp l\u00e0 m\u1ed9t ngh\u1ec7 thu\u1eadt v\u00e0 \u0111\u1ec3 r\u00e8n gi\u0169a kh\u1ea3 n\u0103ng n\u00e0y ng\u00e0y m\u1ed9t s\u1eafc b\u00e9n l\u00e0 c\u1ea3 m\u1ed9t khoa h\u1ecdc.<\/p>\n

C\u00e1ch b\u1ea1n \u2013 m\u1ed9t \u0111\u1ea1i s\u1ee9 th\u01b0\u01a1ng hi\u1ec7u tr\u00f2 chuy\u1ec7n v\u1edbi kh\u00e1ch h\u00e0ng \u1ea3nh h\u01b0\u1edfng l\u1edbn \u0111\u1ebfn g\u00f3c nh\u00ecn c\u1ee7a \u201cth\u01b0\u1ee3ng \u0111\u1ebf\u201d v\u1ec1 th\u01b0\u01a1ng hi\u1ec7u v\u00e0 kh\u00f4ng c\u00f3 g\u00ec gi\u00fap kh\u00e1ch h\u00e0ng h\u00e0i l\u00f2ng d\u1ec5 d\u00e0ng h\u01a1n th\u00f4ng qua cu\u1ed9c tr\u00f2 chuy\u1ec7n th\u00fa v\u1ecb, nh\u1ea5t qu\u00e1n.<\/p>\n

Khi b\u1ea1n suy ngh\u0129 s\u00e2u s\u1eafc v\u1ec1 c\u00e1ch truy\u1ec1n t\u1ea3i th\u00f4ng tin (v\u00e0 nh\u1eadn ph\u1ea3n h\u1ed3i t\u1eeb kh\u00e1ch h\u00e0ng) d\u1ea5u \u1ea5n trong l\u00f2ng kh\u00e1ch h\u00e0ng s\u1ebd s\u00e2u s\u1eafc h\u01a1n h\u1eb3n thay \u0111\u1ed5i logo m\u1edbi ho\u1eb7c t\u1eb7ng h\u1ecd phi\u1ebfu gi\u1ea3m gi\u00e1 20% b\u1ea5t c\u1ee9 khi n\u00e0o c\u00f3 th\u1ec3.<\/p>\n

Nh\u01b0ng giao ti\u1ebfp \u201c\u0111i \u0111\u00f4i gi\u00e0y c\u1ee7a kh\u00e1ch h\u00e0ng\u201d c\u1ee5 th\u1ec3 l\u00e0 th\u1ebf n\u00e0o? B\u00ed m\u1eadt \u0111\u1eb1ng sau nh\u1eefng cu\u1ed9c tr\u00f2 chuy\u1ec7n th\u00e0nh c\u00f4ng l\u00e0 g\u00ec?<\/p>\n

Nh\u1eefng th\u01b0\u01a1ng hi\u1ec7u s\u1edf h\u1eefu d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng \u0111\u1eb3ng c\u1ea5p th\u1ebf gi\u1edbi th\u01b0\u1eddng b\u1eaft \u0111\u1ea7u b\u1eb1ng vi\u1ec7c \u0111\u1ed1i x\u1eed v\u1edbi con ng\u01b0\u1eddi nh\u01b0 m\u1ed9t con ng\u01b0\u1eddi. D\u01b0\u1edbi \u0111\u00e2y Masterskills s\u1ebd t\u1ed5ng h\u1ee3p m\u1ed9t chu\u1ed7i 03 b\u00e0i li\u00ean ti\u1ebfp v\u1ec1 ch\u1ee7 \u0111\u1ec1 n\u00f3i chuy\u1ec7n v\u1edbi kh\u00e1ch h\u00e0ng sao cho hi\u1ec7u qu\u1ea3. Hy v\u1ecdng th\u1ef1c hi\u1ec7n theo c\u00e1c m\u1eb9o trong h\u01b0\u1edbng d\u1eabn c\u1ee7a ch\u00fang t\u00f4i s\u1ebd gi\u00fap m\u1ed1i quan h\u1ec7 kh\u00e1ch h\u00e0ng \u2013 doanh nghi\u1ec7p \u1ed5n \u0111\u1ecbnh, th\u1ea5u hi\u1ec3u v\u00e0 nh\u1edd \u0111\u00f3, danh s\u00e1ch kh\u00e1ch h\u00e0ng trung th\u00e0nh s\u1ebd ng\u00e0y c\u00e0ng m\u1edf r\u1ed9ng.<\/p>\n

Ph\u1ea7n 1 \u2013 Tr\u00f2 chuy\u1ec7n v\u1edbi kh\u00e1ch h\u00e0ng: Duy tr\u00ec ng\u1eef \u0111i\u1ec7u nh\u1ea5t qu\u00e1n.<\/strong><\/p>\n

Ph\u1ea7n 2 \u2013\u00a0Tr\u00f2 chuy\u1ec7n v\u1edbi kh\u00e1ch h\u00e0ng: C\u00e1ch l\u00e0m ch\u1ee7 c\u00e1c cu\u1ed9c h\u1ed9i tho\u1ea1i kh\u00f3 kh\u0103n<\/strong><\/p>\n

Ph\u1ea7n 3 \u2013 Tr\u00f2 chuy\u1ec7n v\u1edbi kh\u00e1ch h\u00e0ng: L\u00e0m h\u00e0i l\u00f2ng kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n<\/strong><\/p>\n

Ph\u1ea7n 1: Duy tr\u00ec ng\u1eef \u0111i\u1ec7u nh\u1ea5t qu\u00e1n khi tr\u00f2 chuy\u1ec7n<\/h2>\n

C\u0169ng gi\u1ed1ng nh\u01b0 trong \u00e2m nh\u1ea1c, ng\u1eef \u0111i\u1ec7u l\u00e0 y\u1ebfu t\u1ed1 v\u00f4 c\u00f9ng quan tr\u1ecdng trong t\u1ea5t c\u1ea3 c\u00e1c cu\u1ed9c tr\u00f2 chuy\u1ec7n. \u201cC\u00f2n g\u00ec n\u1eefa kh\u00f4ng b\u1ea1n?\u201d v\u00e0 \u201cKh\u00f4ng bi\u1ebft em c\u00f3 th\u1ec3 h\u1ed7 tr\u1ee3 m\u00ecnh th\u00eam th\u00f4ng tin n\u00e0o kh\u00e1c kh\u00f4ng \u1ea1?\u201d, c\u00f9ng m\u1ed9t m\u1ee5c \u0111\u00edch, n\u1ed9i dung nh\u01b0ng th\u00f4ng \u0111i\u1ec7p \u0111\u01b0\u1ee3c truy\u1ec1n t\u1ea3i v\u1edbi ng\u1eef \u0111i\u1ec7u kh\u00e1c nhau ch\u1eafc ch\u1eafn s\u1ebd t\u1ea1o cho kh\u00e1ch h\u00e0ng nh\u1eefng c\u1ea3m x\u00fac kh\u00e1c bi\u1ec7t.<\/p>\n

Khi x\u00e1c \u0111\u1ecbnh t\u00f4ng gi\u1ecdng cho \u0111\u1ed9i ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh, h\u00e3y ph\u00e1t tri\u1ec3n th\u00eam m\u1ed9t b\u1ed9 ti\u00eau chu\u1ea9n cho c\u00e1c cu\u1ed9c tr\u00f2 chuy\u1ec7n \u0111\u1ec3 m\u1ed7i th\u00e0nh vi\u00ean v\u1eeba c\u00f3 th\u1ec3 duy tr\u00ec n\u00e9t \u0111\u1ed9c \u0111\u00e1o, c\u00e1 nh\u00e2n ho\u00e1 l\u1ea1i v\u1eeba s\u00e1ng t\u1ea1o k\u1ecbch b\u1ea3n h\u1ed7 tr\u1ee3 c\u1ee7a ri\u00eang m\u00ecnh.<\/p>\n

\"Giao<\/p>\n

Giao ti\u1ebfp l\u00e0 m\u1ed9t ngh\u1ec7 thu\u1eadt v\u00e0 ng\u01b0\u1eddi tr\u00f2 chuy\u1ec7n v\u1edbi kh\u00e1ch h\u00e0ng ch\u00ednh l\u00e0 m\u1ed9t \u0111\u1ea1i s\u1ee9 th\u01b0\u01a1ng hi\u1ec7u<\/p>\n<\/div>\n

1. Ngh\u0129 xa h\u01a1n v\u1ec1 c\u1ea3m x\u00fac c\u1ee7a kh\u00e1ch h\u00e0ng<\/h3>\n

Ch\u00fang ta ti\u1ebfp t\u1ee5c ph\u00e2n t\u00edch v\u00ed d\u1ee5 \u201cC\u00f2n g\u00ec n\u1eefa kh\u00f4ng?\u201d v\u00e0 \u201cKh\u00f4ng bi\u1ebft em c\u00f3 th\u1ec3 h\u1ed7 tr\u1ee3 m\u00ecnh th\u00eam th\u00f4ng tin n\u00e0o kh\u00e1c kh\u00f4ng \u1ea1?\u201d \u1edf tr\u00ean.<\/p>\n

R\u00f5 r\u00e0ng ph\u1ea3n h\u1ed3i \u0111\u1ea7u ti\u00ean cho th\u1ea5y c\u00f3 g\u00ec \u0111\u00f3 h\u01a1i kh\u00f3 ch\u1ecbu trong gi\u1ecdng n\u00f3i, trong khi c\u00e1ch c\u00f2n l\u1ea1i t\u1ea1o cho kh\u00e1ch h\u00e0ng c\u1ea3m gi\u00e1c th\u00e2n thi\u1ec7n nh\u01b0ng v\u1eabn chuy\u00ean nghi\u1ec7p. \u0110\u00e2y c\u0169ng ch\u00ednh l\u00e0 m\u1ee5c ti\u00eau b\u1ea1n s\u1ebd mu\u1ed1n h\u01b0\u1edbng t\u1edbi trong ph\u1ea7n l\u1edbn t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng.<\/p>\n

Tham kh\u1ea3o m\u1ed9t v\u00ed d\u1ee5 kh\u00e1c d\u01b0\u1edbi \u0111\u00e2y:<\/p>\n

\n

Xin ch\u00e0o anh Long,<\/i><\/p>\n

Ch\u00fang t\u00f4i m\u1ea5t \u0111\u00fang m\u1ed9t \u0111\u00eam v\u00e0 th\u1eadt may \u0111\u00e3 t\u00ecm \u0111\u01b0\u1ee3c m\u00f3n \u0111\u1ed3 thay th\u1ebf anh \u0111ang c\u1ea7n trong \u0111\u00e1m c\u01b0\u1edbi c\u1ee7a m\u00ecnh. B\u00ean v\u1eadn chuy\u1ec3n x\u00e1c nh\u1eadn anh s\u1ebd nh\u1eadn \u0111\u01b0\u1ee3c b\u01b0u ph\u1ea9m trong v\u00f2ng m\u1ed9t gi\u1edd t\u1edbi!<\/i><\/p>\n

Ch\u00fac anh ch\u1ecb m\u1ed9t \u0111\u00e1m c\u01b0\u1edbi \u0111\u1ea7m \u1ea5m v\u00e0 m\u00e3i h\u1ea1nh ph\u00fac b\u00ean nhau!<\/i><\/p>\n

Th\u00e2n.<\/i><\/p>\n<\/blockquote>\n

2. S\u1eed d\u1ee5ng ng\u00f4n ng\u1eef t\u00edch c\u1ef1c<\/h3>\n

Ng\u00f4n ng\u1eef t\u00edch c\u1ef1c gi\u1eef cho cu\u1ed9c tr\u00f2 chuy\u1ec7n ti\u1ebfn xa h\u01a1n c\u0169ng nh\u01b0 h\u1ea1n ch\u1ebf t\u1ed1i \u0111a xung \u0111\u1ed9t do sai l\u1ec7ch, hi\u1ec3u nh\u1ea7m th\u00f4ng \u0111i\u1ec7p. Nh\u1eefng c\u1ee5m t\u1eeb mang \u00fd ngh\u0129a ph\u1ee7 \u0111\u1ecbnh nh\u01b0 \u201ckh\u00f4ng th\u1ec3\/ s\u1ebd kh\u00f4ng\/ \u0111\u00e3 kh\u00f4ng\u201d ho\u1eb7c \u201cb\u1ea1n ph\u1ea3i\/ b\u1ea1n c\u1ea7n\u201d th\u01b0\u1eddng \u0111\u01b0\u1ee3c ng\u01b0\u1eddi nghe hi\u1ec3u theo ngh\u0129a ti\u00eau c\u1ef1c.<\/p>\n

    \n
  • Kh\u00f4ng n\u00ean: Kh\u00f4ng, ch\u00fang t\u00f4i kh\u00f4ng c\u00f3 s\u1ea3n ph\u1ea9m \u0111\u00f3!<\/i><\/li>\n
  • C\u00f3 th\u1ec3 ch\u1ea5p nh\u1eadn: T\u00f4i c\u00f3 th\u1ec3 th\u1ea5y ch\u1ee9c n\u0103ng \u0111\u00f3 h\u1eefu \u00edch nh\u01b0 th\u1ebf n\u00e0o v\u1edbi kh\u00e1ch h\u00e0ng nh\u01b0ng t\u00f4i s\u1ee3 ch\u00fang t\u00f4i kh\u00f4ng c\u00f3 k\u1ebf ho\u1ea1ch b\u1ed5 sung!<\/i><\/li>\n
  • Hi\u1ec7u qu\u1ea3: D\u00f9 hi\u1ec7n t\u1ea1i ch\u01b0a c\u00f3 c\u00e1ch n\u00e0o \u0111\u1ec3 l\u00e0m \u0111i\u1ec1u \u0111\u00f3 nh\u01b0ng ch\u00fang t\u00f4i \u0111\u1eb7c bi\u1ec7t \u0111\u00e1nh gi\u00e1 cao khi b\u1ea1n \u0111\u00e3 d\u00e0nh th\u1eddi gian chia s\u1ebb v\u1edbi ch\u00fang t\u00f4i nh\u1eefng g\u00ec b\u1ea1n \u0111ang t\u00ecm ki\u1ebfm. V\u00e0 c\u00f3 th\u1ec3 b\u1ea1n ch\u01b0a bi\u1ebft, h\u1ea7u h\u1ebft c\u00e1c c\u1ea3i ti\u1ebfn ch\u00fang t\u00f4i th\u1ef1c hi\u1ec7n \u0111\u1ec1u \u0111\u1ebfn t\u1eeb c\u00e1c \u00fd t\u01b0\u1edfng, \u0111\u1ec1 xu\u1ea5t nh\u01b0 c\u1ee7a b\u1ea1n. C\u1ea3m \u01a1n b\u1ea1n r\u1ea5t nhi\u1ec1u!<\/i><\/li>\n<\/ul>\n

    Ho\u1eb7c gi\u1ea3 s\u1eed m\u1ed9t trong nh\u1eefng s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n h\u1ebft h\u00e0ng, ng\u01b0\u1eddi mua ph\u1ea3i \u0111\u1eb7t tr\u01b0\u1edbc m\u1ed9t th\u00e1ng trong khi kh\u00e1ch h\u00e0ng t\u1ecf ra kh\u00e1 g\u1ea5p; b\u1ea1n c\u1ea7n th\u00f4ng tin \u0111\u1ebfn h\u1ecd ngay l\u1eadp t\u1ee9c. H\u00e3y xem m\u1ed9t s\u1ed1 ph\u1ea3n \u1ee9ng d\u01b0\u1edbi \u0111\u00e2y:<\/p>\n

      \n
    • Ng\u00f4n ng\u1eef ti\u00eau c\u1ef1c<\/i><\/li>\n<\/ul>\n

      \u201cT\u00f4i kh\u00f4ng th\u1ec3 chuy\u1ec3n cho b\u1ea1n s\u1ea3n ph\u1ea9m n\u00e0y, v\u00ec hi\u1ec7n m\u1eabu n\u00e0y \u0111\u00e3 h\u1ebft. B\u1ea1n s\u1ebd ph\u1ea3i ch\u1edd v\u00e0i tu\u1ea7n, nh\u01b0ng t\u00f4i r\u1ea5t vui khi c\u00f3 th\u1ec3 gi\u00fap b\u1ea1n \u0111\u1eb7t h\u00e0ng ngay b\u00e2y gi\u1edd!\u201d.<\/p>\n

        \n
      • Ng\u00f4n ng\u1eef t\u00edch c\u1ef1c<\/i><\/li>\n<\/ul>\n

        \u201cC\u00f3 v\u1ebb nh\u01b0 s\u1ea3n ph\u1ea9m b\u1ea1n t\u00ecm mua s\u1ebd c\u00f3 s\u1eb5n v\u00e0o th\u00e1ng t\u1edbi. T\u00f4i c\u00f3 th\u1ec3 \u0111\u1eb7t h\u00e0ng gi\u00fap b\u1ea1n ngay b\u00e2y gi\u1edd v\u00e0 ch\u00fang t\u00f4i \u0111\u1ea3m b\u1ea3o s\u1ebd chuy\u1ec3n t\u1edbi b\u1ea1n ngay khi s\u1ea3n ph\u1ea9m \u0111\u1ebfn kho!\u201d.<\/p>\n

        Chuy\u1ec3n h\u01b0\u1edbng cu\u1ed9c tr\u00f2 chuy\u1ec7n t\u1eeb ti\u00eau c\u1ef1c sang t\u00edch c\u1ef1c v\u00e0 t\u1eadp trung t\u00ecm ki\u1ebfm gi\u1ea3i ph\u00e1p t\u1ed1t nh\u1ea5t v\u1edbi kh\u00e1ch h\u00e0ng. Khi k\u1ebft qu\u1ea3, gi\u1ea3i ph\u00e1p xu\u1ea5t hi\u1ec7n, t\u1ef7 l\u1ec7 kh\u00e1ch h\u00e0ng kh\u00f3 ch\u1ecbu ch\u1eafc ch\u1eafn s\u1ebd gi\u1ea3m xu\u1ed1ng.<\/p>\n

        \n

        Kh\u00e1ch h\u00e0ng kh\u00f4ng quan t\u00e2m \u0111\u1ebfn nh\u1eefng g\u00ec b\u1ea1n kh\u00f4ng th\u1ec3 l\u00e0m; h\u1ecd mu\u1ed1n nghe nh\u1eefng g\u00ec c\u00f3 th\u1ec3 th\u1ef1c hi\u1ec7n\/ k\u1ebft qu\u1ea3\/ gi\u1ea3i ph\u00e1p.<\/i><\/p>\n<\/blockquote>\n

        V\u00e0 \u0111\u1ed1i v\u1edbi nh\u1eefng t\u00ecnh hu\u1ed1ng kh\u00f3 kh\u0103n trong \u0111\u00f3 kh\u00e1ch h\u00e0ng \u201cph\u1ea3i\u201d l\u00e0m g\u00ec \u0111\u00f3, b\u1ea1n c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng ng\u00f4n ng\u1eef t\u00edch c\u1ef1c \u0111\u1ec3 l\u01b0u \u00fd v\u1edbi h\u1ecd (v\u00e0 b\u1ea3n th\u00e2n b\u1ea1n) r\u1eb1ng \u0111\u00e2y l\u00e0 n\u1ed7 l\u1ef1c c\u1ee7a m\u1ed9t t\u1eadp th\u1ec3:<\/p>\n

          \n
        • Ng\u00f4n ng\u1eef ti\u00eau c\u1ef1c<\/i><\/li>\n<\/ul>\n

          \u0110\u1ea7u ti\u00ean, b\u1ea1n s\u1ebd ph\u1ea3i ki\u1ec3m tra\u2026.\/ B\u00e2y gi\u1edd, b\u1ea1n s\u1ebd c\u1ea7n thi\u1ebft l\u1eadp\u2026\/ Sau \u0111\u00f3, t\u00f4i c\u1ea7n b\u1ea1n\u2026<\/p>\n

            \n
          • Ng\u00f4n ng\u1eef t\u00edch c\u1ef1c<\/i><\/li>\n<\/ul>\n

            \u0110\u1ea7u ti\u00ean, h\u00e3y x\u00e1c minh\u2026\/ B\u00e2y gi\u1edd, ch\u00fang ta c\u00f3 th\u1ec3 thi\u1ebft l\u1eadp \u2026\/ Sau \u0111\u00f3, gi\u1ea3i ph\u00e1p t\u1ed1t nh\u1ea5t l\u00e0 n\u1ebfu ch\u00fang ta\u2026<\/p>\n

            Ng\u00f4n ng\u1eef t\u00edch c\u1ef1c m\u1edf \u0111\u01b0\u1eddng cho t\u01b0\u01a1ng t\u00e1c trong t\u01b0\u01a1ng lai v\u00e0 kh\u00e1ch h\u00e0ng s\u1ebd kh\u00f4ng c\u1ea3m th\u1ea5y m\u00ecnh b\u1ecb l\u00e3ng ph\u00ed th\u1eddi gian li\u00ean h\u1ec7 v\u1edbi ph\u00f2ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng.<\/p>\n

            \"S\u1eed<\/p>\n

            S\u1eed d\u1ee5ng ng\u00f4n ng\u1eef t\u00edch c\u1ef1c v\u00e0 t\u1eadp trung t\u00ecm ki\u1ebfm gi\u1ea3i ph\u00e1p t\u1ed1t nh\u1ea5t v\u1edbi kh\u00e1ch h\u00e0ng<\/p>\n<\/div>\n

            3. Ng\u1eafn g\u1ecdn nh\u01b0ng kh\u00f4ng l\u1ed7 m\u00e3ng<\/h3>\n

            Kh\u00f4ng quan tr\u1ecdng b\u1ea1n ph\u1ea3n h\u1ed3i tuy\u1ec7t v\u1eddi, \u1ea5n t\u01b0\u1ee3ng nh\u01b0 th\u1ebf n\u00e0o \u2013 h\u1ea7u h\u1ebft kh\u00e1ch h\u00e0ng s\u1ebd b\u1ecf qua n\u1ebfu email d\u00e0i t\u1edbi 1.000 t\u1eeb. V\u00ec th\u1ebf, h\u00e3y gi\u1eef c\u1ea3 c\u00e2u v\u00e0 chia th\u00e0nh nh\u1eefng \u0111o\u1ea1n ng\u1eafn g\u1ecdn, s\u00fac t\u00edch. C\u00e1c \u0111o\u1ea1n v\u0103n b\u1ea3n d\u00e0i s\u1ebd khi\u1ebfn kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y e ng\u1ea1i v\u00e0 b\u1ecf qua ngay.<\/p>\n

            S\u1eed d\u1ee5ng h\u00ecnh \u1ea3nh, video v\u00e0 link b\u00e0i vi\u1ebft chi ti\u1ebft \u0111\u1ec3 gi\u1eef cho c\u00e2u tr\u1ea3 l\u1eddi kh\u00f4ng b\u1ecb qu\u00e1 d\u00e0i. Ngo\u00e0i ra, khi ki\u1ebfn \u200b\u200bth\u1ee9c ho\u1eb7c kinh nghi\u1ec7m qua nh\u1eefng t\u00ecnh hu\u1ed1ng l\u1eb7p \u0111i l\u1eb7p l\u1ea1i trong qu\u00e1 tr\u00ecnh h\u1ed7 tr\u1ee3 \u0111\u01b0\u1ee3c t\u00edch h\u1ee3p trong c\u00e1c c\u00f4ng c\u1ee5 t\u01b0\u01a1ng t\u00e1c kh\u00e1ch h\u00e0ng ho\u1eb7c b\u00e0i vi\u1ebft, s\u1ebd r\u1ea5t d\u1ec5 d\u00e0ng \u0111\u1ec3 b\u1ea1n c\u00f3 th\u1ec3 h\u1ed7 tr\u1ee3 \u201cth\u01b0\u1ee3ng \u0111\u1ebf\u201d m\u00e0 kh\u00f4ng c\u1ea7n so\u1ea1n \u0111i so\u1ea1n l\u1ea1i c\u00f9ng m\u1ed9t n\u1ed9i dung.<\/p>\n

            M\u1ee5c ti\u00eau c\u1ee7a vi\u1ec7c h\u1ed7 tr\u1ee3 l\u00e0 gi\u1ea3i \u0111\u00e1p th\u1eafc m\u1eafc c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 t\u1ea1o cho h\u1ecd c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c l\u1eafng nghe. B\u1ea1n c\u00f3 th\u1ec3 tr\u1ea3 l\u1eddi m\u1ed9t c\u00e2u h\u1ecfi v\u1edbi link \u0111\u1ebfn b\u00e0i vi\u1ebft trong c\u01a1 s\u1edf ki\u1ebfn \u200b\u200bth\u1ee9c c\u1ee7a b\u1ea1n, nh\u01b0ng vi\u1ebft ng\u1eafn g\u1ecdn trong m\u1ed9t ho\u1eb7c hai c\u00e2u tr\u01b0\u1edbc khi d\u1eabn link s\u1ebd gi\u00fap cu\u1ed9c tr\u00f2 chuy\u1ec7n \u201ccon ng\u01b0\u1eddi\u201d h\u01a1n.<\/p>\n

            4. Ph\u1ea3n h\u1ed3i nhanh ch\u00f3ng<\/h3>\n

            Khi b\u1ea1n c\u00f3 th\u1ec3 ch\u1ec9nh s\u1eeda c\u00e2u tr\u1ea3 l\u1eddi c\u00e1 nh\u00e2n ho\u00e1 v\u00e0 x\u00e1c nh\u1eadn v\u1ec1 v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch h\u00e0ng trong v\u00f2ng 30 gi\u00e2y, \u0111i\u1ec1u \u0111\u00f3 \u0111\u00f4i khi c\u00f3 th\u1ec3 khi\u1ebfn m\u1ed9t s\u1ed1 ng\u01b0\u1eddi t\u1ef1 h\u1ecfi li\u1ec7u b\u1ea1n \u0111\u00e3 \u0111\u1ecdc email c\u1ee7a h\u1ecd hay ch\u01b0a. V\u00ec th\u1ebf v\u1edbi nh\u1eefng tr\u01b0\u1eddng h\u1ee3p kh\u00f4ng qu\u00e1 kh\u1ea9n c\u1ea5p, h\u00e3y \u0111\u1ee3i v\u00e0i ph\u00fat tr\u01b0\u1edbc khi ph\u1ea3n h\u1ed3i kh\u00e1ch h\u00e0ng.<\/p>\n

            T\u1ea5t nhi\u00ean, nh\u1eefng kh\u00e1ch h\u00e0ng \u0111ang \u1edf trong t\u00ecnh hu\u1ed1ng \u201cng\u00e0n c\u00e2n treo s\u1ee3i t\u00f3c\u201d th\u01b0\u1eddng mong mu\u1ed1n c\u00f3 nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i ngay l\u1eadp t\u1ee9c, v\u00ec th\u1ebf, vi\u1ec7c tr\u1ea3 l\u1eddi h\u1ecd n\u00ean l\u00e0 \u01b0u ti\u00ean cao nh\u1ea5t.<\/p>\n

            H\u00e3y th\u1eed thi\u1ebft l\u1eadp, ph\u00e2n lo\u1ea1i t\u1ea5t c\u1ea3 c\u00e1c t\u00ecnh hu\u1ed1ng kh\u00e1ch h\u00e0ng c\u1ea7n h\u1ed7 tr\u1ee3 theo kinh nghi\u1ec7m v\u00e0 ki\u1ebfn th\u1ee9c m\u00e0 b\u1ea1n c\u00f3 \u0111\u01b0\u1ee3c \u0111\u1ec3 t\u1ed1i \u01b0u ho\u00e1 kh\u1ea3 n\u0103ng h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng.<\/p>\n

            5. Lu\u00f4n g\u1ecdi kh\u00e1ch h\u00e0ng theo t\u00ean ri\u00eang c\u1ee7a h\u1ecd<\/h3>\n

            N\u1ebfu b\u1ea1n kh\u00f4ng g\u1ecdi t\u00ean kh\u00e1ch h\u00e0ng trong l\u1eddi ch\u00e0o, b\u1ea1n \u0111\u00e3 b\u1ecf l\u1ee1 c\u01a1 h\u1ed9i \u1ee9ng d\u1ee5ng v\u00e0 t\u1ea1o l\u1ee3i th\u1ebf qua t\u00e2m l\u00fd h\u1ecdc v\u1ec1 h\u00e0nh vi ng\u01b0\u1eddi ti\u00eau d\u00f9ng. Dale Carnegie khuy\u00ean \u0111\u1ed9c gi\u1ea3 \u201cH\u00e3y nh\u1edb r\u1eb1ng g\u1ecdi t\u00ean m\u1ed9t ng\u01b0\u1eddi l\u00e0 d\u00e0nh cho ng\u01b0\u1eddi \u0111\u00f3 nh\u1eefng \u00e2m thanh ng\u1ecdt ng\u00e0o v\u00e0 quan tr\u1ecdng nh\u1ea5t, d\u00f9 theo b\u1ea5t k\u1ef3 ng\u00f4n ng\u1eef n\u00e0o\u201d.<\/p>\n

            Ch\u1ec9 c\u1ea7n ch\u1eafc ch\u1eafn g\u1ecdi \u0111\u00fang t\u00ean h\u1ecd, trong tr\u01b0\u1eddng h\u1ee3p kh\u00f4ng nh\u1edb ch\u00ednh x\u00e1c, h\u00e3y g\u1eedi m\u1ed9t l\u1eddi ch\u00e0o th\u00e2n thi\u1ec7n, chung chung: \u201cXin ch\u00e0o!\u201d.<\/p>\n

            6. N\u00f3i theo c\u00e1ch c\u1ee7a h\u1ecd<\/h3>\n

            N\u00f3i c\u00f9ng t\u00f4ng gi\u1ecdng kh\u00e1ch h\u00e0ng gi\u00fap h\u1ecd bi\u1ebft b\u1ea1n \u0111ang \u0111\u1ee9ng v\u1ec1 ph\u00eda h\u1ecd. N\u1ebfu m\u1ed9t kh\u00e1ch h\u00e0ng n\u00f3i chuy\u1ec7n l\u1ecbch s\u1eed, t\u1eed t\u1ebf, h\u00e3y \u0111\u00e1p l\u1ec5 h\u1ecd theo c\u00e1ch nh\u01b0 v\u1eady. V\u1edbi nh\u1eefng kh\u00e1ch h\u00e0ng gi\u1ea3n d\u1ecb, c\u1edfi m\u1edf h\u01a1n, h\u00e3y th\u01b0 gi\u00e3n trong khi tr\u00f2 chuy\u1ec7n. N\u1ebfu h\u1ecd t\u1ecf ra gi\u1eadn d\u1eef, h\u00e3y t\u00ecm c\u00e1ch \u201ch\u1ea1 ho\u1ea3\u201d v\u00e0 n\u1ebfu h\u1ecd ph\u1ea5n kh\u00edch v\u1ec1 \u0111i\u1ec1u g\u00ec \u0111\u00f3, h\u00e3y chia s\u1ebb n\u0103ng l\u01b0\u1ee3ng t\u00edch c\u1ef1c v\u1edbi h\u1ecd.<\/p>\n

            X\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 l\u00e2u d\u00e0i, gi\u00fap kh\u00e1ch h\u00e0ng tho\u1ea3i m\u00e1i, gi\u1ea3m l\u01b0\u1ee3ng th\u00f4ng tin r\u01b0\u1eddm r\u00e0 \u0111\u1ec3 h\u1ecd ngay l\u1eadp t\u1ee9c hi\u1ec3u nh\u1eefng g\u00ec b\u1ea1n \u0111ang c\u1ed1 g\u1eafng truy\u1ec1n t\u1ea3i ch\u00ednh l\u00e0 c\u00e1ch \u0111\u1ec3 ti\u1ebft ki\u1ec7m t\u1ed1i \u0111a th\u1eddi gian c\u1ee7a hai b\u00ean.<\/p>\n

            7. C\u1ea9n th\u1eadn v\u1edbi nh\u1eefng c\u00e2u n\u00f3i \u0111\u00f9a<\/h3>\n

            \u0110\u00e1nh gi\u00e1 m\u1ed1i quan h\u1ec7 c\u1ee7a b\u1ea1n v\u1edbi kh\u00e1ch h\u00e0ng tr\u01b0\u1edbc khi th\u1eed b\u1ea5t k\u1ef3 c\u00e2u chuy\u1ec7n c\u01b0\u1eddi, ch\u00e2m bi\u1ebfm ho\u1eb7c m\u1ec9a mai n\u00e0o, b\u1edfi h\u1ecd r\u1ea5t c\u00f3 th\u1ec3 s\u1ebd hi\u1ec3u l\u1ea7m. M\u1eb7c d\u00f9 d\u00f9ng bi\u1ec3u t\u01b0\u1ee3ng c\u1ea3m x\u00fac v\u00e0 \u1ea3nh GIF ch\u1eafc ch\u1eafn s\u1ebd gi\u00fap cu\u1ed9c tr\u00f2 chuy\u1ec7n b\u1edbt c\u0103ng th\u1eb3ng h\u01a1n nh\u01b0ng h\u00e3y chu \u0111\u00e1o v\u00e0 c\u1ea9n th\u1eadn trong t\u1eebng h\u00ecnh \u1ea3nh.<\/p>\n

            T\u1ea5t nhi\u00ean, n\u1ebfu kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n l\u00e0 nh\u1eefng ng\u01b0\u1eddi h\u00e0i h\u01b0\u1edbc, ph\u1ea3n h\u1ed3i h\u1ecd theo nh\u1eefng c\u00e1ch s\u00e1ng t\u1ea1o, vui v\u1ebb ch\u1eafc ch\u1eafn s\u1ebd gi\u00fap ng\u00e0y l\u00e0m vi\u1ec7c c\u1ee7a hai b\u00ean \u00fd ngh\u0129a h\u01a1n.<\/p>\n

            Ti\u1ebfp theo, \u1edf ph\u1ea7n 2 c\u1ee7a chu\u1ed7i b\u00e0i vi\u1ebft v\u1ec1 ch\u1ee7 \u0111\u1ec1 Tr\u00f2 chuy\u1ec7n c\u00f9ng kh\u00e1ch h\u00e0ng s\u1ebd l\u00e0 nh\u1eefng k\u0129 thu\u1eadt \u0111\u1ec3 ho\u00e1 gi\u1ea3i nh\u1eefng cu\u1ed9c tr\u00f2 chuy\u1ec7n kh\u00f3 nh\u1eb1n, bao g\u1ed3m c\u1ea3 v\u00ed d\u1ee5 minh ho\u1ea1 v\u00e0 gi\u1ea3i ph\u00e1p th\u1ec3, xin m\u1eddi c\u00e1c b\u1ea1n \u0111\u00f3n \u0111\u1ecdc.<\/p>\n

            \u00a0Theo HelpScout.com<\/i><\/p>\n

            B\u00e0i li\u00ean quan:<\/em><\/p>\n

              \n
            • Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111a k\u00eanh tr\u00ean m\u1ed9t n\u1ec1n t\u1ea3ng: H\u01b0\u1edbng \u0111i m\u1edbi trong ng\u00e0nh d\u1ecbch v\u1ee5<\/em><\/li>\n
            • Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng tr\u1ef1c tuy\u1ebfn b\u1eb1ng c\u00e1ch t\u00ecm ki\u1ebfm v\u00e0 x\u1eed l\u00fd c\u00e1c \u201c\u0111i\u1ec3m \u0111au\u201d \u0111i\u1ec3n h\u00ecnh<\/em><\/li>\n<\/ul>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

              C\u00e1ch b\u1ea1n \u2013 m\u1ed9t \u0111\u1ea1i s\u1ee9 th\u01b0\u01a1ng hi\u1ec7u tr\u00f2 chuy\u1ec7n v\u1edbi kh\u00e1ch h\u00e0ng \u1ea3nh h\u01b0\u1edfng l\u1edbn \u0111\u1ebfn g\u00f3c nh\u00ecn c\u1ee7a \u201cth\u01b0\u1ee3ng \u0111\u1ebf\u201d v\u1ec1 th\u01b0\u01a1ng hi\u1ec7u v\u00e0 kh\u00f4ng c\u00f3 g\u00ec gi\u00fap kh\u00e1ch h\u00e0ng h\u00e0i l\u00f2ng d\u1ec5 d\u00e0ng h\u01a1n th\u00f4ng qua cu\u1ed9c tr\u00f2 chuy\u1ec7n th\u00fa v\u1ecb, nh\u1ea5t qu\u00e1n.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[219],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/52679"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=52679"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/52679\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=52679"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=52679"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=52679"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}