{"id":52686,"date":"2023-12-20T04:38:45","date_gmt":"2023-12-19T21:38:45","guid":{"rendered":"https:\/\/masterskills.org\/blog\/10-cam-bay-nen-tranh-trong-hanh-trinh-giu-chan-khach-hang.html"},"modified":"2023-12-20T04:38:45","modified_gmt":"2023-12-19T21:38:45","slug":"10-cam-bay-nen-tranh-trong-hanh-trinh-giu-chan-khach-hang","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/10-cam-bay-nen-tranh-trong-hanh-trinh-giu-chan-khach-hang.html","title":{"rendered":"10 c\u1ea1m b\u1eaby n\u00ean tr\u00e1nh trong h\u00e0nh tr\u00ecnh gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng"},"content":{"rendered":"
Theo nghi\u00ean c\u1ee9u c\u1ee7a Bain v\u00e0 Company, ch\u1ec9 c\u1ea7n t\u0103ng t\u1ef7 l\u1ec7 kh\u00e1ch h\u00e0ng trung th\u00e0nh l\u00ean 5%, doanh thu c\u1ee7a th\u01b0\u01a1ng hi\u1ec7u c\u00f3 th\u1ec3 t\u0103ng t\u1edbi 25% \u2013 95%. \u0110\u1ec3 gi\u1ea3m t\u1ef7 l\u1ec7 b\u1ecf gi\u1ecf h\u00e0ng, b\u1ea1n bu\u1ed9c ph\u1ea3i ph\u00e2n t\u00edch c\u1eb7n k\u1ebd nh\u1eefng l\u00fd do ch\u00ednh khi\u1ebfn kh\u00e1ch h\u00e0ng \u201cm\u1ed9t \u0111i kh\u00f4ng tr\u1edf l\u1ea1i\u201d v\u00e0 t\u1eebng b\u01b0\u1edbc th\u1eed nghi\u1ec7m c\u00e1c gi\u1ea3i ph\u00e1p \u0111\u1ec3 t\u0103ng s\u1ee9c mua c\u0169ng nh\u01b0 m\u1ee9c \u0111\u1ed9 trung th\u00e0nh.<\/p>\n

D\u1ef1a tr\u00ean kinh nghi\u1ec7m l\u00e0m vi\u1ec7c v\u1edbi c\u00e1c doanh nghi\u1ec7p thu\u1ed9c nhi\u1ec1u l\u0129nh v\u1ef1c t\u1eeb an ninh, vi\u1ec5n th\u00f4ng, ph\u00e2n ph\u1ed1i s\u1ea3n ph\u1ea9m v\u1ec1 \u0111i\u1ec7n, ch\u00fang t\u00f4i \u0111\u00e3 t\u1ed5ng h\u1ee3p 10 c\u1ea1m b\u1eaby ph\u1ed5 bi\u1ebfn v\u00e0 n\u00ean tr\u00e1nh khi gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng, xin m\u1eddi c\u00e1c chuy\u00ean gia, nh\u00e2n vi\u00ean ph\u00f2ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u00f9ng th\u1ea3o lu\u1eadn v\u1edbi Masterskills trong ph\u1ea7n b\u00ecnh lu\u1eadn ph\u00eda d\u01b0\u1edbi!<\/p>\n

\"gi\u1eef<\/p>\n

10 sai l\u1ea7m n\u00ean tr\u00e1nh trong h\u00e0nh tr\u00ecnh gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng<\/p>\n<\/div>\n

1. Gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng l\u00e0 tr\u00e1ch nhi\u1ec7m c\u1ee7a ri\u00eang marketing<\/h2>\n

Gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng kh\u00f4ng ph\u1ea3i l\u00e0 \u201c\u0111\u1eb7c quy\u1ec1n\u201d hay tr\u00e1ch nhi\u1ec7m c\u1ee7a ri\u00eang ai. V\u00e0 b\u1ea5t k\u1ef3 nh\u00e2n vi\u00ean n\u00e0o v\u00ec quan \u0111i\u1ec3m n\u00e0y khi\u1ebfn kh\u00e1ch h\u00e0ng b\u1ecb \u00e1m \u1ea3nh b\u1edfi tr\u1ea3i nghi\u1ec7m x\u1ea5u n\u00ean \u0111\u01b0\u1ee3c gi\u1ea3i th\u00edch c\u1eb7n k\u1ebd v\u1ec1 t\u1ea7m quan tr\u1ecdng c\u1ee7a vi\u1ec7c gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng.<\/p>\n

Tr\u00ean h\u1ebft, kh\u00e1ch h\u00e0ng \u1ea5n t\u01b0\u1ee3ng, h\u00e0i l\u00f2ng c\u00f3 th\u1ec3 t\u00e1c \u0111\u1ed9ng tr\u1ef1c ti\u1ebfp \u0111\u1ebfn doanh thu c\u1ee7a doanh nghi\u1ec7p nh\u01b0ng n\u1ebfu h\u1ecd c\u1ee9 li\u00ean t\u1ee5c c\u1ea3m th\u1ea5y th\u1ea5t v\u1ecdng sau m\u1ed7i l\u1ea7n t\u01b0\u01a1ng t\u00e1c, ch\u1eafc ch\u1eafn h\u1ecd s\u1ebd kh\u00f4ng ng\u1ea7n ng\u1ea1i t\u00ecm \u0111\u1ebfn c\u00e1c \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh. \u1ea4n t\u01b0\u1ee3ng x\u1ea5u c\u00f3 th\u1ec3 xu\u1ea5t hi\u1ec7n t\u1ea1i b\u1ea5t k\u1ef3 \u0111i\u1ec3m ch\u1ea1m, khi \u0111\u1ed9i telesales ti\u1ebfp c\u1eadn kh\u00e1ch h\u00e0ng hay nh\u00e2n vi\u00ean l\u1ec5 t\u00e2n ho\u1eb7c ph\u00f2ng d\u1ecbch v\u1ee5, t\u1ea5t c\u1ea3 v\u1ed1n kh\u00f4ng thu\u1ed9c s\u1edf h\u1eefu c\u1ee7a ph\u00f2ng marketing. Do \u0111\u00f3, \u0111\u1ec3 c\u1ea3i thi\u1ec7n m\u1ee9c \u0111\u1ed9 trung th\u00e0nh kh\u00e1ch h\u00e0ng, m\u1ecdi b\u1ed9 ph\u1eadn ti\u1ebfp x\u00fac v\u1edbi c\u00e1c \u201cth\u01b0\u1ee3ng \u0111\u1ebf\u201d n\u00ean hi\u1ec3u r\u00f5 t\u1ea7m quan tr\u1ecdng v\u00e0 c\u1ed1 g\u1eafng \u0111\u1ec3 l\u1ea1i \u1ea5n t\u01b0\u1ee3ng t\u00edch c\u1ef1c.<\/p>\n

2. Chi\u1ebfn l\u01b0\u1ee3c ti\u1ebfp th\u1ecb d\u1ef1a tr\u00ean m\u1ee9c \u0111\u1ed9 r\u1ee7i ro\/ gi\u00e1 tr\u1ecb kh\u00e1ch h\u00e0ng ch\u01b0a \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng<\/h2>\n

Th\u01b0\u01a1ng hi\u1ec7u th\u01b0\u1eddng \u00edt c\u00f3 th\u00f3i quen ph\u00e2n nh\u00f3m kh\u00e1ch h\u00e0ng d\u1ef1a tr\u00ean m\u1ee9c \u0111\u1ed9 r\u1ee7i ro. \u0110\u1ec3 gi\u1ea3m r\u1ee7i ro m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3 c\u0169ng nh\u01b0 khai th\u00e1c t\u1ed1i \u0111a l\u1ee3i nhu\u1eadn, chi\u1ebfn l\u01b0\u1ee3c ti\u1ebfp th\u1ecb ph\u1ea3i b\u1eaft \u0111\u1ea7u t\u1eeb vi\u1ec7c nghi\u00eam t\u00fac ph\u00e2n nh\u00f3m kh\u00e1ch h\u00e0ng, tri\u1ec3n khai c\u00e1c chi\u1ebfn d\u1ecbch nh\u1eafm m\u1ee5c ti\u00eau d\u1ef1a tr\u00ean m\u1ee9c \u0111\u1ed9 r\u1ee7i ro ho\u1eb7c m\u1ee9c \u0111\u1ed9 ti\u1ec1m n\u0103ng. V\u00ed d\u1ee5: nh\u00f3m kh\u00e1ch h\u00e0ng r\u1ee7i ro th\u1ea5p c\u00f3 th\u1ec3 \u00e1p d\u1ee5ng vi\u1ec7c b\u00e1n ch\u00e9o\/ b\u00e1n gia t\u0103ng trong khi \u01b0u \u0111\u00e3i hay ph\u1ea3n h\u1ed3i t\u1ee9c th\u00ec s\u1ebd gi\u00fap xoa d\u1ecbu nh\u00f3m r\u1ee7i ro cao.<\/p>\n

3. V\u00f5 \u0111o\u00e1n m\u1ee9c \u0111\u1ed9 r\u1ee7i ro d\u1ef1a tr\u00ean d\u1eef li\u1ec7u \u0111\u00e3 c\u1ea5u tr\u00fac<\/h2>\n

C\u00e1c m\u00f4 h\u00ecnh truy\u1ec1n th\u1ed1ng v\u1ec1 d\u1ef1 \u0111o\u00e1n t\u1ef7 l\u1ec7 b\u1ecf gi\u1ecf h\u1ea7u nh\u01b0 ch\u1ec9 d\u1ef1a v\u00e0o d\u1eef li\u1ec7u \u0111\u00e3 c\u1ea5u tr\u00fac nh\u01b0 l\u1ecbch s\u1eed mua h\u00e0ng, th\u00f4ng tin thanh to\u00e1n, v.v thay v\u00ec hi\u1ec3u h\u00e0nh vi c\u1ee7a \u201cth\u01b0\u1ee3ng \u0111\u1ebf\u201d qua c\u00e1c s\u1ef1 ki\u1ec7n h\u1ecd \u0111\u00e3 t\u01b0\u01a1ng t\u00e1c trong qu\u00e1 kh\u1ee9 \u2013 hi\u1ec7n t\u1ea1i, t\u1ea1i nhi\u1ec1u \u0111i\u1ec3m ch\u1ea1m nh\u01b0 trung t\u00e2m d\u1ecbch v\u1ee5. Ng\u01b0\u1ee3c l\u1ea1i, chi ti\u1ebft v\u1ec1 nh\u1eefng l\u1ea7n kh\u00e1ch h\u00e0ng t\u01b0\u01a1ng t\u00e1c \u0111\u01b0\u1ee3c thu th\u1eadp \u1edf \u0111\u1ecbnh d\u1ea1ng phi c\u1ea5u tr\u00fac nh\u01b0 ghi ch\u00fa c\u1ee7a nh\u00e2n vi\u00ean ph\u00f2ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u1ea1i l\u00e0 m\u1ed9t m\u1ecf v\u00e0ng hi\u1ec3u bi\u1ebft li\u00ean quan \u0111\u1ebfn h\u00e0nh vi c\u1ee7a kh\u00e1ch h\u00e0ng, \u0111\u1ed3ng th\u1eddi ch\u1ec9 r\u00f5 c\u00e1c t\u00edn hi\u1ec7u r\u1ee7i ro. Khi \u0111\u01b0\u1ee3c khai th\u00e1c \u0111\u00fang c\u00e1ch, c\u00e1c t\u00edn hi\u1ec7u r\u1ee7i ro nh\u01b0 tranh lu\u1eadn v\u1ec1 \u0111i\u1ec1u kho\u1ea3n n\u00e0o c\u1ee7a h\u1ee3p \u0111\u1ed3ng, \u0111\u1ec1 c\u1eadp t\u1edbi \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh ho\u1eb7c l\u1ecbch s\u1eed hu\u1ef7 \u0111\u01a1n c\u00f3 th\u1ec3 k\u1ebft h\u1ee3p v\u1edbi c\u00e1c \u01b0u \u0111\u00e3i ph\u00f9 h\u1ee3p \u0111\u1ec3 gi\u1ea3m t\u1ed1i \u0111a t\u1ef7 l\u1ec7 b\u1ecf gi\u1ecf.<\/p>\n

\"ch\u01b0\u01a1ng<\/p>\n

Khai th\u00e1c c\u00e1c t\u00edn hi\u1ec7u r\u1ee7i ro v\u00e0 k\u1ebft h\u1ee3p v\u1edbi c\u00e1c \u01b0u \u0111\u00e3i ph\u00f9 h\u1ee3p \u0111\u1ec3 gi\u1ea3m t\u1ed1i \u0111a t\u1ef7 l\u1ec7 b\u1ecf gi\u1ecf<\/p>\n<\/div>\n

4. Qu\u1ea3n l\u00fd t\u1ef7 l\u1ec7 b\u1ecf gi\u1ecf b\u1eb1ng c\u00e1c bi\u1ec7n ph\u00e1p b\u1ecb \u0111\u1ed9ng<\/h2>\n

V\u00e0o th\u1eddi \u0111i\u1ec3m th\u01b0\u01a1ng hi\u1ec7u x\u00e1c \u0111\u1ecbnh vi\u1ec7c kh\u00e1ch h\u00e0ng b\u1ecf gi\u1ecf\/ \u00edt trung th\u00e0nh th\u00ec \u0111\u00e3 qu\u00e1 mu\u1ed9n v\u00e0 c\u0169ng c\u00f3 \u00edt th\u1eddi gian \u0111\u1ec3 xoay s\u1edf. H\u01a1n th\u1ebf n\u1eefa, m\u1ee5c ti\u00eau duy tr\u00ec v\u00e0 gia t\u0103ng t\u1ef7 l\u1ec7 trung th\u00e0nh theo \u0111\u00f3 c\u0169ng kh\u00f3 m\u00e0 th\u1ef1c hi\u1ec7n. N\u1ed7 l\u1ef1c duy tr\u00ec, l\u00e0m h\u00e0i l\u00f2ng kh\u00e1ch h\u00e0ng t\u1ea1i th\u1eddi \u0111i\u1ec3m n\u00e0y c\u0169ng r\u1ea5t kh\u00f3 kh\u0103n v\u00e0 \u0111\u1eb7c bi\u1ec7t t\u1ed1n k\u00e9m. Do \u0111\u00f3, ch\u1ee7 \u0111\u1ed9ng, nh\u1ea1y c\u1ea3m v\u00e0 th\u1ea5u hi\u1ec3u trong x\u00e1c \u0111\u1ecbnh r\u1ee7i ro ti\u1ec1m \u1ea9n ngay t\u1eeb giai \u0111o\u1ea1n \u0111\u1ea7u trong v\u00f2ng \u0111\u1eddi kh\u00e1ch h\u00e0ng s\u1ebd t\u1ef7 l\u1ec7 thu\u1eadn v\u1edbi gi\u1ea3m t\u1ef7 l\u1ec7 b\u1ecf gi\u1ecf, t\u0103ng m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng kh\u00e1ch h\u00e0ng.<\/p>\n

5. Ch\u01b0a \u0111\u1ec1 cao n\u1ed7 l\u1ef1c c\u1ee7a kh\u00e1ch h\u00e0ng<\/h2>\n

Kh\u00e1ch h\u00e0ng n\u1ea3n l\u00f2ng l\u00e0 \u0111i\u1ec1u quan tr\u1ecdng nh\u1ea5t m\u00e0 chi\u1ebfn l\u01b0\u1ee3c n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 c\u1ee7a th\u01b0\u01a1ng hi\u1ec7u n\u00ean h\u01b0\u1edbng t\u1edbi. Th\u1eddi gian ph\u1ea3n h\u1ed3i k\u00e9o d\u00e0i, chuy\u1ec3n l\u00f2ng v\u00f2ng qua nhi\u1ec1u ph\u00f2ng ban, y\u00eau c\u1ea7u l\u1eb7p l\u1ea1i c\u00f9ng m\u1ed9t b\u0103n kho\u0103n v\u1edbi t\u1eebng b\u1ed9 ph\u1eadn v\u00e0 kh\u00f4ng gi\u1ea3i quy\u1ebft tri\u1ec7t \u0111\u1ec3 mong mu\u1ed1n c\u1ee7a kh\u00e1ch h\u00e0ng trong cu\u1ed9c g\u1ecdi \u0111\u1ea7u ti\u00ean l\u00e0 m\u1ed9t s\u1ed1 l\u00fd do ph\u1ed5 bi\u1ebfn khi\u1ebfn kh\u00e1ch h\u00e0ng n\u1ea3n l\u00f2ng.<\/p>\n

6. Quan tr\u1ecdng t\u1ed1c \u0111\u1ed9 thay v\u00ec ch\u1ea5t l\u01b0\u1ee3ng<\/h2>\n

C\u00e1c c\u00f4ng ty th\u01b0\u1eddng \u0111\u00e1nh \u0111\u1ed3ng d\u1ecbch v\u1ee5 nhanh nh\u1ea5t v\u1edbi d\u1ecbch v\u1ee5 t\u1ed1t nh\u1ea5t, nh\u01b0ng th\u1eddi gian ph\u1ea3n h\u1ed3i kh\u00f4ng ho\u00e0n to\u00e0n ch\u1ee9ng t\u1ecf kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c \u0111\u1ed1i x\u1eed thi\u1ec7n ch\u00ed hay h\u1ecd h\u00e0i l\u00f2ng, trung th\u00e0nh v\u1edbi th\u01b0\u01a1ng hi\u1ec7u. Do \u0111\u00f3, khi n\u00f3i \u0111\u1ebfn d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng, ch\u1ea5t l\u01b0\u1ee3ng n\u00ean l\u00e0 y\u1ebfu t\u1ed1 ti\u00ean quy\u1ebft v\u00e0 ph\u1ea3i \u0111\u01b0\u1ee3c \u01b0u ti\u00ean tr\u01b0\u1edbc t\u1ed1c \u0111\u1ed9.<\/p>\n

7. Ch\u01b0\u01a1ng tr\u00ecnh kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft ch\u01b0a hi\u1ec7u qu\u1ea3<\/h2>\n

Ch\u01b0\u01a1ng tr\u00ecnh kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft \u0111\u00e3 ch\u1ee9ng minh t\u00e1c \u0111\u1ed9ng m\u1ea1nh m\u1ebd \u0111\u1ebfn m\u1ee9c t\u0103ng t\u1ef7 l\u1ec7 trung th\u00e0nh. Tuy nhi\u00ean, c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft th\u01b0\u1eddng c\u00f3 t\u1ef7 l\u1ec7 ph\u1ea3n h\u1ed3i th\u1ea5p, nguy\u00ean nh\u00e2n l\u00e0 do thi\u1ebfu n\u1ed9i dung c\u00e1 nh\u00e2n ho\u00e1, ch\u01b0a thu h\u00fat kh\u00e1ch h\u00e0ng t\u01b0\u01a1ng t\u00e1c. V\u00ec l\u1ebd \u0111\u00f3, n\u00ean s\u1eed d\u1ee5ng c\u00e1c k\u00eanh th\u01b0\u01a1ng hi\u1ec7u \u0111ang t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng \u0111\u1ec3 ti\u1ebfp c\u1eadn, \u0111\u00e1p \u1ee9ng mong mu\u1ed1n c\u1ee7a \u201cth\u01b0\u1ee3ng \u0111\u1ebf\u201d s\u1ebd gi\u00fap hi\u1ec7u qu\u1ea3 c\u1ee7a ch\u01b0\u01a1ng tr\u00ecnh kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft c\u1ea3i thi\u1ec7n c\u1ea3 v\u1ec1 ch\u1ea5t v\u00e0 l\u01b0\u1ee3ng.<\/p>\n

8. \u0110\u1ec3 kh\u00e1ch h\u00e0ng tin quan tr\u1ecdng h\u01a1n t\u00ecm m\u1ecdi c\u00e1ch gi\u1eef ch\u00e2n h\u1ecd<\/h2>\n

Ch\u0103m s\u00f3c t\u1ed1t kh\u00e1ch h\u00e0ng hi\u1ec7n t\u1ea1i l\u00e0 vi\u1ec7c v\u00f4 c\u00f9ng quan tr\u1ecdng, s\u1ebd gi\u00fap h\u1ecd h\u00e0i l\u00f2ng, \u1edf l\u1ea1i l\u00e2u h\u01a1n v\u1edbi th\u01b0\u01a1ng hi\u1ec7u thay v\u00ec r\u1eddi \u0111i. Tuy nhi\u00ean, nhi\u1ec1u doanh nghi\u1ec7p g\u1eb7p kh\u00f3 kh\u0103n khi \u01b0u ti\u00ean ph\u1ea7n l\u1edbn t\u00e0i nguy\u00ean \u0111\u1ec3 thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng ti\u1ebfp t\u1ee5c mua \u2013 v\u1ed1n l\u00e0 y\u1ebfu t\u1ed1 c\u1ea7n nh\u01b0ng ch\u01b0a \u0111\u1ee7 \u0111\u1ec3 gi\u1eef ch\u00e2n. \u0110i\u1ec1u quan tr\u1ecdng l\u00e0 th\u01b0\u01a1ng hi\u1ec7u ph\u1ea3i hi\u1ec3u r\u1eb1ng m\u1ee5c ti\u00eau quan tr\u1ecdng nh\u1ea5t, \u00edt t\u1ed1n k\u00e9m nh\u1ea5t khi mu\u1ed1n t\u0103ng doanh thu ph\u1ea3i \u0111\u1ebfn t\u1eeb t\u0103ng gi\u00e1 tr\u1ecb v\u00f2ng \u0111\u1eddi kh\u00e1ch h\u00e0ng trung th\u00e0nh.<\/p>\n

9. B\u1ecf qua c\u01a1 h\u1ed9i \u0111\u1ec3 ti\u1ebfp c\u1eadn l\u1ea1i kh\u00e1ch h\u00e0ng<\/h2>\n

C\u00e1c c\u00f4ng ty th\u01b0\u1eddng kh\u00f4ng c\u1ed1 g\u1eafng t\u1ea1o ni\u1ec1m tin, \u1ea5n t\u01b0\u1ee3ng t\u1ed1t v\u1edbi nh\u1eefng ng\u01b0\u1eddi \u0111\u00e3 gh\u00e9 c\u1eeda h\u00e0ng nh\u01b0ng ch\u01b0a mua b\u1edfi h\u1ecd ngh\u0129 r\u1eb1ng n\u1ed7 l\u1ef1c c\u1ee7a m\u00ecnh s\u1ebd v\u00f4 \u00edch n\u00ean nhanh ch\u00f3ng b\u1ecf qua. Tuy nhi\u00ean, n\u1ebfu c\u00f3 s\u1ef1 chu\u1ea9n b\u1ecb, \u0111\u1ea7u t\u01b0 k\u0129 l\u01b0\u1ee1ng h\u01a1n qua vi\u1ec7c ki\u1ec3m tra l\u1ecbch s\u1eed kh\u00e1ch h\u00e0ng, x\u00e1c \u0111\u1ecbnh nguy\u00ean nh\u00e2n s\u00e2u xa c\u1ee7a vi\u1ec7c h\u1ee7y \u0111\u01a1n v\u00e0 \u0111\u00e1nh gi\u00e1 m\u1ee9c \u0111\u1ed9 ti\u1ec1m n\u0103ng theo thang \u0111i\u1ec3m c\u1ee5 th\u1ec3 cho m\u1ecdi kh\u00e1ch h\u00e0ng, n\u1ed7 l\u1ef1c c\u1ee7a h\u1ecd s\u1ebd kh\u00f4ng bao gi\u1edd l\u00e3ng ph\u00ed. Sau \u0111\u00f3, c\u00e1c nh\u00e0 ti\u1ebfp th\u1ecb c\u00f3 th\u1ec3 ch\u1ea1y c\u00e1c chi\u1ebfn d\u1ecbch nh\u1eafm m\u1ee5c ti\u00eau v\u1edbi nh\u1eefng \u01b0u \u0111\u00e3i ph\u00f9 h\u1ee3p cho t\u1eebng kh\u00e1ch h\u00e0ng \u0111\u1ec3 th\u00f4i th\u00fac h\u1ecd \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh.<\/p>\n

10. B\u1ecf qua t\u1ea7m quan tr\u1ecdng c\u1ee7a c\u00f4ng ngh\u1ec7<\/h2>\n

Th\u00f4ng th\u01b0\u1eddng, kh\u00e1ch h\u00e0ng kh\u00f4ng th\u1ec3 ngay l\u1eadp t\u1ee9c quy\u1ebft \u0111\u1ecbnh h\u1ee7y \u0111\u01a1n ch\u1ec9 qua m\u1ed9t \u0111\u00eam. M\u1ed9t lo\u1ea1t tr\u1ea3i nghi\u1ec7m v\u00e0 t\u01b0\u01a1ng t\u00e1c x\u1ea5u do\u00a0c\u00e1c c\u00f4ng ty th\u01b0\u1eddng bi\u1ec7n minh kh\u00f4ng c\u00f3 nhi\u1ec1u l\u1ef1a ch\u1ecdn\/ h\u1ecd \u00edt \u0111\u1ea7u t\u01b0 theo d\u00f5i h\u00e0nh vi kh\u00e1ch h\u00e0ng khi\u1ebfn m\u1edbi l\u00e0 nguy\u00ean nh\u00e2n h\u1ecd quy\u1ebft li\u1ec7t r\u1eddi \u0111i. Tuy nhi\u00ean, s\u1ef1 ph\u00e1t tri\u1ec3n c\u1ee7a c\u00f4ng ngh\u1ec7 gi\u00fap vi\u1ec7c theo d\u00f5i h\u00e0nh vi c\u1ee7a kh\u00e1ch h\u00e0ng tr\u00ean quy m\u00f4 l\u1edbn tr\u1edf n\u00ean d\u1ec5 d\u00e0ng h\u01a1n bao gi\u1edd h\u1ebft: AI c\u00f3 th\u1ec3 gi\u00fap ph\u00e1t hi\u1ec7n c\u00e1c m\u00f4 h\u00ecnh r\u1ee7i ro ph\u1ee9c t\u1ea1p, d\u1ef1 \u0111o\u00e1n h\u00e0nh vi kh\u00e1ch h\u00e0ng t\u1eeb nh\u1eefng \u0111i\u1ec3m ch\u1ea1m \u0111\u1ea7u ti\u00ean, gi\u00fap th\u01b0\u01a1ng hi\u1ec7u c\u00f3 nh\u1eefng b\u01b0\u1edbc chu\u1ea9n b\u1ecb c\u1ea7n thi\u1ebft \u0111\u1ec3 n\u00e2ng cao m\u1ee9c \u0111\u1ed9 trung th\u00e0nh.<\/p>\n

Qua vi\u1ec7c t\u1ed5ng h\u1ee3p 10 c\u1ea1m b\u1eaby trong h\u00e0nh tr\u00ecnh gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng \u1edf tr\u00ean, Masterskills hy v\u1ecdng s\u1ebd gi\u00fap th\u01b0\u01a1ng hi\u1ec7u c\u00f3 th\u00eam \u00fd t\u01b0\u1edfng m\u1edbi \u0111\u1ec3 l\u00e0m b\u1ea1n v\u1edbi kh\u00e1ch h\u00e0ng, d\u1ea7n t\u0103ng gi\u00e1 tr\u1ecb v\u00f2ng \u0111\u1eddi kh\u00e1ch h\u00e0ng trung th\u00e0nh. M\u1ed9t kh\u00e1ch h\u00e0ng trung th\u00e0nh s\u1ebd h\u1ea1nh ph\u00fac h\u01a1n, chi ti\u00eau nhi\u1ec1u h\u01a1n theo th\u1eddi gian, v\u00ec th\u1ebf, l\u1eadp k\u1ebf ho\u1ea1ch \u201ct\u1ea5n c\u00f4ng\u201d, t\u00ednh to\u00e1n \u0111\u1ec3 gi\u1ea3m t\u1ed1i \u0111a nh\u1eefng c\u1ea1m b\u1eaby trong t\u1eebng chi\u1ebfn l\u01b0\u1ee3c, c\u1ea3i thi\u1ec7n gi\u00e1 tr\u1ecb tr\u1ecdn \u0111\u1eddi kh\u00e1ch h\u00e0ng s\u1ebd gi\u00fap b\u1ea1n ti\u1ebft ki\u1ec7m h\u00e0ng tri\u1ec7u \u0111\u00f4 la.<\/p>\n

Theo Business2community<\/i><\/p>\n

B\u00e0i li\u00ean quan:<\/em><\/p>\n

    \n
  • Gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng c\u0169 hay t\u00ecm ki\u1ebfm kh\u00e1ch h\u00e0ng m\u1edbi quan tr\u1ecdng h\u01a1n?<\/em><\/li>\n
  • 6 b\u00ed quy\u1ebft gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng<\/em><\/li>\n<\/ul>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

    D\u1ef1a tr\u00ean kinh nghi\u1ec7m l\u00e0m vi\u1ec7c v\u1edbi c\u00e1c doanh nghi\u1ec7p thu\u1ed9c nhi\u1ec1u l\u0129nh v\u1ef1c t\u1eeb an ninh, vi\u1ec5n th\u00f4ng, ph\u00e2n ph\u1ed1i s\u1ea3n ph\u1ea9m v\u1ec1 \u0111i\u1ec7n, ch\u00fang t\u00f4i \u0111\u00e3 t\u1ed5ng h\u1ee3p 10 c\u1ea1m b\u1eaby ph\u1ed5 bi\u1ebfn v\u00e0 n\u00ean tr\u00e1nh khi gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng, xin m\u1eddi c\u00e1c chuy\u00ean gia, nh\u00e2n vi\u00ean ph\u00f2ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u00f9ng th\u1ea3o lu\u1eadn v\u1edbi Masterskills trong ph\u1ea7n b\u00ecnh lu\u1eadn ph\u00eda d\u01b0\u1edbi!<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[219],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/52686"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=52686"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/52686\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=52686"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=52686"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=52686"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}