{"id":52730,"date":"2023-12-20T04:50:45","date_gmt":"2023-12-19T21:50:45","guid":{"rendered":"https:\/\/masterskills.org\/blog\/lam-the-nao-de-cham-soc-chuyen-biet-tung-nhom-khach-hang.html"},"modified":"2023-12-20T04:50:45","modified_gmt":"2023-12-19T21:50:45","slug":"lam-the-nao-de-cham-soc-chuyen-biet-tung-nhom-khach-hang","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/lam-the-nao-de-cham-soc-chuyen-biet-tung-nhom-khach-hang.html","title":{"rendered":"L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 ch\u0103m s\u00f3c chuy\u00ean bi\u1ec7t t\u1eebng nh\u00f3m kh\u00e1ch h\u00e0ng?"},"content":{"rendered":"<div id=\"test\"><strong>Doanh nghi\u1ec7p ch\u1ec9 t\u1ed3n t\u1ea1i khi c\u00f3 kh\u00e1ch h\u00e0ng<\/strong>. \u0110i\u1ec1u n\u00e0y \u0111\u00fang v\u1edbi \u0111\u1ea1i \u0111a s\u1ed1 doanh nghi\u1ec7p khi m\u00e0 doanh nghi\u1ec7p v\u00e0 kh\u00e1ch h\u00e0ng t\u1ed3n t\u1ea1i nh\u01b0 m\u1ed9t qu\u1ea7n th\u1ec3. Ch\u00ednh v\u00ec v\u1eady, vi\u1ec7c x\u00e1c \u0111\u1ecbnh \u0111\u1ed1i t\u01b0\u1ee3ng v\u00e0 ch\u0103m s\u00f3c\u00a0kh\u00e1ch h\u00e0ng theo t\u1eebng nh\u00f3m \u0111\u1ed1i t\u01b0\u1ee3ng c\u1ee5 th\u1ec3 l\u00e0 v\u00f4 c\u00f9ng quan tr\u1ecdng \u0111\u1ed1i v\u1edbi m\u1ed7i doanh nghi\u1ec7p.<\/p>\n<p>Vi\u1ec7c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng kh\u00f4ng ch\u1ec9 th\u1ef1c hi\u1ec7n tr\u01b0\u1edbc v\u00e0 trong khi b\u00e1n h\u00e0ng m\u00e0 ph\u1ea3i \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n sau khi b\u00e1n h\u00e0ng. \u0110\u1ed1i t\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng ch\u0103m s\u00f3c tr\u01b0\u1edbc b\u00e1n h\u00e0ng v\u00e0 sau b\u00e1n h\u00e0ng l\u1ea1i \u0111\u01b0\u1ee3c ch\u0103m s\u00f3c theo nh\u1eefng c\u00e1ch kh\u00e1c nhau. X\u00e1c \u0111\u1ecbnh \u0111\u1ed1i t\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng tr\u01b0\u1edbc khi qu\u00e1 tr\u00ecnh mua b\u00e1n x\u1ea3y ra s\u1ebd gi\u00fap b\u1ea1n ti\u1ebfp c\u1eadn kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng m\u1ed9t c\u00e1ch d\u1ec5 d\u00e0ng. Th\u00f4ng qua \u0111\u00f3, nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng hi\u1ec3u r\u00f5 v\u1ec1 nhu c\u1ea7u, m\u1ee5c \u0111\u00edch quan t\u00e2m, mong mu\u1ed1n th\u1ef1c s\u1ef1 c\u1ee7a kh\u00e1ch h\u00e0ng l\u00e0 g\u00ec \u0111\u1ec3 t\u1eeb \u0111\u00f3 c\u00f3 th\u1ec3 \u0111\u01b0a ra nh\u1eefng g\u1ee3i \u00fd ph\u00f9 h\u1ee3p.<\/p>\n<div id=\"attachment_14355\" style=\"width: 805px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-14355\" src=\"https:\/\/masterskills.org\/blog\/wp-content\/uploads\/\/12\/dich-vu-khach-hang-cung-Masterskills-3-2.png\" alt=\"dich vu khach hang cung Masterskills 3\" width=\"795\" height=\"401\" title=\"dich-vu-khach-hang-cung-Masterskills-3-2\"><\/p>\n<p class=\"wp-caption-text\">Gi\u1ea3i quy\u1ebft nhanh ch\u00f3ng nh\u1eefng v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch h\u00e0ng b\u1eb1ng \u0111\u1ed9i ng\u0169 t\u01b0 v\u1ea5n vi\u00ean chuy\u00ean nghi\u1ec7p<\/p>\n<\/div>\n<p>X\u00e1c \u0111\u1ecbnh \u0111\u1ed1i t\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng sau mua h\u00e0ng cho ph\u00e9p nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u00ecm hi\u1ec3u \u0111\u01b0\u1ee3c m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng sau khi s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m\/ d\u1ecbch v\u1ee5 b\u00ean b\u1ea1n cung c\u1ea5p. Th\u00f4ng qua nh\u1eefng g\u00f3p \u00fd, ph\u00e0n n\u00e0n c\u1ee7a kh\u00e1ch, doanh nghi\u1ec7p c\u1ee7a b\u1ea1n c\u00f3 th\u1ec3 kh\u1eafc ph\u1ee5c, \u0111i\u1ec1u ch\u1ec9nh nh\u1eefng s\u1ea3n ph\u1ea9m sau h\u1ee3p l\u00fd h\u01a1n. \u0110\u1eb7c bi\u1ec7t, v\u1edbi nh\u00f3m kh\u00e1ch h\u00e0ng m\u1edbi \u0111\u01b0\u1ee3c ghi nh\u1eadn, doanh nghi\u1ec7p c\u1ea7n ch\u1ee7 \u0111\u1ed9ng trong t\u01b0\u01a1ng t\u00e1c v\u00e0 duy tr\u00ec quan h\u1ec7.<\/p>\n<h2 id=\"1-1-chu-dong-tuong-tac-khach-hang\">1.\u00a0Ch\u1ee7 \u0111\u1ed9ng t\u01b0\u01a1ng t\u00e1c kh\u00e1ch h\u00e0ng<\/h2>\n<p>Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng quan tr\u1ecdng nh\u1ea5t khi b\u1ea1n d\u00e0nh th\u1eddi gian \u0111\u1eb7c bi\u1ec7t quan s\u00e1t h\u00e0nh vi kh\u00e1ch h\u00e0ng tr\u00ean website v\u00e0 ch\u1ee7 \u0111\u1ed9ng t\u01b0 v\u1ea5n \u0111\u00fang nhu c\u1ea7u kh\u00e1ch h\u00e0ng t\u1ea1i trang \u0111\u00f3. Vi\u1ec7c thi\u1ebft l\u1eadp h\u1ec7 th\u1ed1ng livechat ngay tr\u00ean website l\u00fac n\u00e0y l\u00e0 m\u1ed9t g\u1ee3i \u00fd ho\u00e0n h\u1ea3o cho doanh nghi\u1ec7p n\u00e0o mu\u1ed1n h\u1ed7 tr\u1ee3 \u0111\u1eafc l\u1ef1c v\u00e0 nh\u1eadn \u0111\u01b0\u1ee3c s\u1ef1 tin t\u01b0\u1edfng t\u1eeb kh\u00e1ch h\u00e0ng.<\/p>\n<div id=\"attachment_14564\" style=\"width: 1554px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-14564\" src=\"https:\/\/masterskills.org\/blog\/wp-content\/uploads\/\/12\/visitor.png\" alt=\"Xay dung du lieu khach hang voi Masterskills\" width=\"1544\" height=\"684\" title=\"visitor\"><\/p>\n<p class=\"wp-caption-text\">Quan s\u00e1t h\u00e0nh vi kh\u00e1ch h\u00e0ng tr\u00ean Website \u0111\u1ec3 n\u1eafm b\u1eaft nhu c\u1ea7u v\u00e0 ch\u1ee7 \u0111\u1ed9ng t\u01b0\u01a1ng t\u00e1c h\u1ed7 tr\u1ee3<\/p>\n<\/div>\n<p>\u0110\u00e2y c\u0169ng l\u00e0 c\u00e1ch \u0111\u1ec3 b\u1ea1n c\u00f3 th\u1ec3 thu th\u1eadp th\u00f4ng tin li\u00ean quan v\u1ec1 kh\u00e1ch h\u00e0ng t\u1eeb \u0111\u00f3 ph\u1ee5c v\u1ee5 cho c\u00e1c ho\u1ea1t \u0111\u1ed9ng marketing ti\u1ebfp sau.<\/p>\n<h2 id=\"2-2-cham-soc-khach-hang-thuong-xuyen-voi-email-marketing\">2. Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng th\u01b0\u1eddng xuy\u00ean v\u1edbi Email Marketing<\/h2>\n<p>Kh\u00f4ng ch\u1ec9 ch\u1ee7 \u0111\u1ed9ng t\u01b0\u01a1ng t\u00e1c h\u1ecd tr\u00ean website, b\u1ea1n c\u0169ng c\u1ea7n ch\u00fa \u00fd g\u1eedi email marketing th\u01b0\u1eddng xuy\u00ean cho kh\u00e1ch h\u00e0ng ngay khi b\u1ea1n thu th\u1eadp \u0111\u01b0\u1ee3c email c\u1ee7a h\u1ecd. Kh\u00f4ng ph\u1ea3i t\u1ea5t c\u1ea3 nh\u1eefng ng\u01b0\u1eddi truy c\u1eadp website c\u1ee7a b\u1ea1n \u0111\u1ec1u s\u1ebd tr\u1edf th\u00e0nh kh\u00e1ch h\u00e0ng, nh\u01b0ng m\u1ed9t khi h\u1ecd mua s\u1eafm \u1edf website c\u1ee7a b\u1ea1n, h\u00e3y ch\u1eafc ch\u1eafn r\u1eb1ng b\u1ea1n \u201cghi nh\u1eadn\u201d s\u1ef1 thay \u0111\u1ed5i n\u00e0y b\u1eb1ng m\u1ed9t l\u1eddi ch\u00e0o \u0111\u00f3n th\u1eadt n\u1ed3ng nhi\u1ec7t. V\u1eady l\u00e0 ngay t\u1eeb \u0111\u1ea7u, b\u1ea1n \u0111\u00e3 khi\u1ebfn cho m\u1ed1i quan h\u1ec7 gi\u1eefa kh\u00e1ch h\u00e0ng v\u00e0 th\u01b0\u01a1ng hi\u1ec7u tr\u1edf n\u00ean g\u1eafn k\u1ebft h\u01a1n, t\u1eeb \u0111\u00f3 gi\u00fap gia t\u0103ng c\u01a1 h\u1ed9i h\u1ecd tr\u1edf th\u00e0nh nh\u1eefng kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft, quay l\u1ea1i mua s\u1ea3n ph\u1ea9m nhi\u1ec1u l\u1ea7n. D\u0129 nhi\u00ean khi nh\u1eadn \u0111\u01b0\u1ee3c s\u1ef1 ch\u0103m s\u00f3c nhi\u1ec7t th\u00e0nh, m\u1ecdi kh\u00e1ch h\u00e0ng s\u1ebd tr\u1edf n\u00ean \u0111\u1eb7c bi\u1ec7t d\u1ec5 t\u00ecnh v\u00e0 thi\u1ec7n c\u1ea3m v\u1edbi doanh nghi\u1ec7p c\u1ee7a b\u1ea1n h\u01a1n.<\/p>\n<div id=\"attachment_13506\" style=\"width: 660px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-13506 size-full\" src=\"https:\/\/masterskills.org\/blog\/wp-content\/uploads\/\/12\/nang-cao-trai-nghiem-khach-hang-tren-Masterskills-email-e1526024115452.png\" alt=\"emailmarketingMasterskills cham soc khach hang\" width=\"650\" height=\"366\" title=\"nang-cao-trai-nghiem-khach-hang-tren-Masterskills-email-e1526024115452\"><\/p>\n<p class=\"wp-caption-text\">Masterskills Email l\u00e0 gi\u1ea3i ph\u00e1p h\u1eefu hi\u1ec7u cho email marketing<\/p>\n<\/div>\n<p>V\u00e0 l\u00fac n\u00e0y, khi kh\u00e1ch h\u00e0ng \u0111\u00e3 tr\u1edf n\u00ean th\u00e2n thi\u1ebft h\u01a1n, th\u00ec email marketing l\u1ea1i tr\u1edf th\u00e0nh m\u1ed9t c\u00f4ng c\u1ee5 h\u1eefu hi\u1ec7u \u0111\u1ec3 t\u0103ng c\u01b0\u1eddng m\u1ed1i quan h\u1ec7 c\u1ee7a b\u1ea1n v\u1edbi kh\u00e1ch h\u00e0ng.<\/p>\n<p>M\u1ed9t nh\u00f3m kh\u00e1ch h\u00e0ng kh\u00e1c m\u00e0 doanh nghi\u1ec7p c\u1ee7a b\u1ea1n c\u1ea7n \u0111\u1eb7c bi\u1ec7t l\u01b0u \u00fd, ch\u00ednh l\u00e0 nh\u00f3m kh\u00e1ch h\u00e0ng trung th\u00e0nh. S\u1ef1 g\u1eafn k\u1ebft v\u00e0 t\u01b0\u01a1ng t\u00e1c th\u01b0\u1eddng xuy\u00ean c\u1ee7a kh\u00e1ch h\u00e0ng th\u00e0nh vi\u00ean l\u00e0 m\u1ed9t y\u1ebfu t\u1ed1 quan tr\u1ecdng quy\u1ebft \u0111\u1ecbnh s\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a m\u1ed9t ch\u01b0\u01a1ng tr\u00ecnh x\u00e2y d\u1ef1ng l\u00f2ng trung th\u00e0nh. G\u1eedi email automation th\u01b0\u1eddng xuy\u00ean s\u1ebd gi\u00fap kh\u00e1ch h\u00e0ng lu\u00f4n ghi nh\u1edb v\u1ec1 b\u1ea1n, \u0111\u1ed3ng th\u1eddi t\u1ea1o c\u01a1 h\u1ed9i \u0111\u1ec3 b\u1ea1n c\u00f3 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c t\u1ed1t v\u00e0 chu \u0111\u00e1o h\u01a1n.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Doanh nghi\u1ec7p ch\u1ec9 t\u1ed3n t\u1ea1i khi c\u00f3 kh\u00e1ch h\u00e0ng. \u0110i\u1ec1u n\u00e0y \u0111\u00fang v\u1edbi \u0111\u1ea1i \u0111a s\u1ed1 doanh nghi\u1ec7p khi m\u00e0 doanh nghi\u1ec7p v\u00e0 kh\u00e1ch h\u00e0ng t\u1ed3n t\u1ea1i nh\u01b0 m\u1ed9t qu\u1ea7n th\u1ec3. Ch\u00ednh v\u00ec v\u1eady, vi\u1ec7c x\u00e1c \u0111\u1ecbnh \u0111\u1ed1i t\u01b0\u1ee3ng v\u00e0 ch\u0103m s\u00f3c\u00a0kh\u00e1ch h\u00e0ng theo t\u1eebng nh\u00f3m \u0111\u1ed1i t\u01b0\u1ee3ng c\u1ee5 th\u1ec3 l\u00e0 v\u00f4 c\u00f9ng quan tr\u1ecdng [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[219],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/52730"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=52730"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/52730\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=52730"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=52730"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=52730"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}