{"id":52756,"date":"2023-12-20T04:56:40","date_gmt":"2023-12-19T21:56:40","guid":{"rendered":"https:\/\/masterskills.org\/blog\/cham-soc-khach-hang-da-kenh-tren-mot-nen-tang-huong-di-moi-trong-nganh-dich-vu.html"},"modified":"2023-12-20T04:56:40","modified_gmt":"2023-12-19T21:56:40","slug":"cham-soc-khach-hang-da-kenh-tren-mot-nen-tang-huong-di-moi-trong-nganh-dich-vu","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/cham-soc-khach-hang-da-kenh-tren-mot-nen-tang-huong-di-moi-trong-nganh-dich-vu.html","title":{"rendered":"Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111a k\u00eanh tr\u00ean m\u1ed9t n\u1ec1n t\u1ea3ng: H\u01b0\u1edbng \u0111i m\u1edbi trong ng\u00e0nh d\u1ecbch v\u1ee5"},"content":{"rendered":"<div id=\"test\">Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111a k\u00eanh \u0111\u00e3 d\u1ea7n tr\u1edf n\u00ean quen thu\u1ed9c trong ng\u00e0nh d\u1ecbch v\u1ee5 b\u1edfi s\u1ef1 c\u1ea7n thi\u1ebft c\u1ee7a n\u00f3. Tuy nhi\u00ean, b\u1ea1n \u0111\u00e3 bi\u1ebft t\u1edbi vi\u1ec7c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111a k\u00eanh tr\u00ean m\u1ed9t n\u1ec1n t\u1ea3ng?<\/p>\n<h2 id=\"1-cham-soc-khach-hang-da-kenh-la-gi\">Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111a k\u00eanh l\u00e0 g\u00ec?<\/h2>\n<p>D\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111a k\u00eanh t\u00edch h\u1ee3p tin nh\u1eafn, m\u1ea1ng x\u00e3 h\u1ed9i, email, vv\u2026 nh\u1eb1m cung c\u1ea5p tr\u1ea3i nghi\u1ec7m th\u01b0\u01a1ng hi\u1ec7u th\u1ed1ng nh\u1ea5t \u0111\u1ec3 kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 chuy\u1ec3n \u0111\u1ed5i gi\u1eefa nhi\u1ec1u k\u00eanh. H\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng \u0111a k\u00eanh mang l\u1ea1i cho b\u1ea1n c\u01a1 h\u1ed9i \u0111\u1ec3 ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng theo nhi\u1ec1u c\u00e1ch, kh\u00f4ng ch\u1ec9 thu\u1eadn ti\u1ec7n v\u00e0 hi\u1ec7u qu\u1ea3 m\u00e0 c\u00f2n t\u0103ng c\u01b0\u1eddng h\u00ecnh \u1ea3nh v\u00e0 \u0111\u1ed9 tin c\u1eady c\u1ee7a th\u01b0\u01a1ng hi\u1ec7u.<\/p>\n<div id=\"attachment_14500\" style=\"width: 660px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-14500\" src=\"https:\/\/masterskills.org\/blog\/wp-content\/uploads\/\/12\/omni-channel-retail-companies.jpg\" alt=\"Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111a k\u00eanh l\u00e0 b\u01b0\u1edbc \u0111\u1ea7u \u0111\u1ec3 b\u1ea1n t\u0103ng l\u00f2ng trung th\u00e0nh kh\u00e1ch h\u00e0ng\" width=\"650\" height=\"650\" title=\"omni-channel-retail-companies\"><\/p>\n<p class=\"wp-caption-text\">Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111a k\u00eanh l\u00e0 b\u01b0\u1edbc \u0111\u1ea7u \u0111\u1ec3 b\u1ea1n t\u0103ng l\u00f2ng trung th\u00e0nh kh\u00e1ch h\u00e0ng<\/p>\n<\/div>\n<p>Th\u1ed1ng k\u00ea c\u1ee7a Accenture cho th\u1ea5y 89% ng\u01b0\u1eddi ti\u00eau d\u00f9ng c\u1ea3m th\u1ea5y th\u1ea5t v\u1ecdng khi ph\u1ea3i l\u1eb7p l\u1ea1i c\u00e2u h\u1ecfi cho nhi\u1ec1u \u0111\u1ea1i di\u1ec7n d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng ch\u1ee9ng t\u1ecf t\u1ea7m quan tr\u1ecdng c\u1ee7a ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111a k\u00eanh.<\/p>\n<h2 id=\"2-lam-the-nao-de-cham-soc-khach-hang-da-kenh-hieu-qua\">L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111a k\u00eanh hi\u1ec7u qu\u1ea3?<\/h2>\n<h3 id=\"2-1-cung-cap-dich-vu-khach-hang-tren-di-dong-hoan-hao\">Cung c\u1ea5p d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng tr\u00ean di \u0111\u1ed9ng ho\u00e0n h\u1ea3o<\/h3>\n<p>C\u00e0ng ng\u00e0y, c\u00e0ng nhi\u1ec1u ng\u01b0\u1eddi t\u00ecm ki\u1ebfm v\u00e0 ra quy\u1ebft \u0111\u1ecbnh mua h\u00e0ng tr\u00ean c\u00e1c thi\u1ebft b\u1ecb di \u0111\u1ed9ng. \u0110i\u1ec1u n\u00e0y c\u00f3 ngh\u0129a, h\u1ecd c\u0169ng \u0111\u1ed3ng th\u1eddi t\u00ecm ki\u1ebfm s\u1ef1 h\u1ed7 tr\u1ee3 th\u00f4ng qua c\u00e1c thi\u1ebft b\u1ecb n\u00e0y. Tuy nhi\u00ean, c\u00e1c doanh nghi\u1ec7p kh\u00f4ng theo k\u1ecbp mong \u0111\u1ee3i c\u1ee7a kh\u00e1ch h\u00e0ng v\u1ec1 m\u1ee9c \u0111\u1ed9 t\u01b0\u01a1ng t\u00e1c v\u1edbi thi\u1ebft b\u1ecb di \u0111\u1ed9ng c\u1ee7a h\u1ecd. 90% kh\u00e1ch h\u00e0ng n\u00f3i r\u1eb1ng tr\u1ea3i nghi\u1ec7m d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u1ee7a h\u1ecd tr\u00ean di \u0111\u1ed9ng l\u00e0 ti\u00eau c\u1ef1c. C\u00f9ng m\u1ed9t nghi\u00ean c\u1ee9u cho th\u1ea5y 52% kh\u00e1ch h\u00e0ng n\u00f3i r\u1eb1ng tr\u1ea3i nghi\u1ec7m di \u0111\u1ed9ng k\u00e9m khi\u1ebfn h\u1ecd \u00edt c\u00f3 khuynh h\u01b0\u1edbng mua h\u00e0ng t\u1eeb m\u1ed9t c\u00f4ng ty.<\/p>\n<div id=\"attachment_14501\" style=\"width: 660px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-14501\" src=\"https:\/\/masterskills.org\/blog\/wp-content\/uploads\/\/12\/mobile-sdk.png\" alt=\"Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng tr\u00ean thi\u1ebft b\u1ecb di \u0111\u1ed9ng t\u1ed1t, b\u1ea1n m\u1edbi c\u00f3 th\u1ec3 tri\u1ec3n khai ra \u0111a k\u00eanh th\u00e0nh c\u00f4ng\" width=\"650\" height=\"689\" title=\"mobile-sdk\"><\/p>\n<p class=\"wp-caption-text\">Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng tr\u00ean thi\u1ebft b\u1ecb di \u0111\u1ed9ng t\u1ed1t, b\u1ea1n m\u1edbi c\u00f3 th\u1ec3 tri\u1ec3n khai ra \u0111a k\u00eanh th\u00e0nh c\u00f4ng<\/p>\n<\/div>\n<p>Khi\u1ebfu n\u1ea1i h\u00e0ng \u0111\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng khi t\u00ecm ki\u1ebfm d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng tr\u00ean \u0111i\u1ec7n tho\u1ea1i di \u0111\u1ed9ng l\u00e0 \u201chi\u1ec3n th\u1ecb kh\u00f4ng \u0111\u00fang\/kh\u00f3 \u0111i\u1ec1u h\u01b0\u1edbng\u201d. Th\u1eddi gian t\u1ea3i ch\u1eadm c\u0169ng khi\u1ebfn h\u1ecd th\u1ea5t v\u1ecdng, nh\u1ea5t l\u00e0 khi \u0111ang t\u00ecm ki\u1ebfm th\u00f4ng tin.<\/p>\n<h3 id=\"2-2-cai-thien-thoi-gian-phan-hoi-tren-mang-xa-hoi\">C\u1ea3i thi\u1ec7n th\u1eddi gian ph\u1ea3n h\u1ed3i tr\u00ean m\u1ea1ng x\u00e3 h\u1ed9i<\/h3>\n<p>M\u1ea1ng x\u00e3 h\u1ed9i l\u00e0 m\u1ed9t c\u00f4ng c\u1ee5 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng tuy\u1ec7t v\u1eddi, gi\u00fap c\u1ea3i thi\u1ec7n t\u1ef7 l\u1ec7 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng. Tuy nhi\u00ean, nhi\u1ec1u th\u01b0\u01a1ng hi\u1ec7u kh\u00f4ng \u0111\u00e1nh gi\u00e1 \u0111\u00fang m\u1ee9c t\u1ea7m quan tr\u1ecdng c\u1ee7a vi\u1ec7c ph\u1ea3n h\u1ed3i kh\u00e1ch h\u00e0ng k\u1ecbp th\u1eddi tr\u00ean m\u1ea1ng x\u00e3 h\u1ed9i.<\/p>\n<p>Tr\u00ean th\u1ef1c t\u1ebf, 32% kh\u00e1ch h\u00e0ng mu\u1ed1n c\u00f3 c\u00e2u tr\u1ea3 l\u1eddi trong v\u00f2ng 30 ph\u00fat khi h\u1ecd ph\u00e1t sinh v\u1ea5n \u0111\u1ec1, tuy nhi\u00ean th\u1eddi gian ph\u1ea3n h\u1ed3i trung b\u00ecnh c\u1ee7a doanh nghi\u1ec7p l\u00e0 157 ph\u00fat. T\u1ef7 l\u1ec7 doanh nghi\u1ec7p tr\u1ea3 l\u1eddi trong khung th\u1eddi gian d\u1ef1 ki\u1ebfn 30 ph\u00fat ch\u1ec9 l\u00e0 8%. V\u00e0 12% doanh nghi\u1ec7p ho\u00e0n to\u00e0n kh\u00f4ng tr\u1ea3 l\u1eddi tin nh\u1eafn c\u1ee7a kh\u00e1ch h\u00e0ng tr\u00ean truy\u1ec1n th\u00f4ng x\u00e3 h\u1ed9i!<\/p>\n<h3 id=\"2-3-dung-bo-quen-tin-nhan\">\u0110\u1eebng b\u1ecf qu\u00ean tin nh\u1eafn!<\/h3>\n<p>Nh\u1eafn tin l\u00e0 n\u1ec1n t\u1ea3ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng ph\u1ed5 bi\u1ebfn cho nhi\u1ec1u ng\u00e0nh c\u00f4ng nghi\u1ec7p b\u1edfi t\u00ednh linh ho\u1ea1t v\u00e0 t\u1ee9c th\u1eddi.<\/p>\n<div id=\"attachment_14502\" style=\"width: 660px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-14502\" src=\"https:\/\/masterskills.org\/blog\/wp-content\/uploads\/\/12\/sms-marketing.jpg\" alt=\"SMS Marketing ch\u01b0a bao gi\u1edd c\u0169!\" width=\"650\" height=\"375\" title=\"sms-marketing\"><\/p>\n<p class=\"wp-caption-text\">SMS Marketing ch\u01b0a bao gi\u1edd c\u0169!<\/p>\n<\/div>\n<p>Khi m\u1ed9t kh\u00e1ch h\u00e0ng mu\u1ed1n li\u00ean h\u1ec7 v\u1edbi \u0111\u1ea1i l\u00fd h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng, 52% ng\u01b0\u1eddi ti\u00eau d\u00f9ng \u0111\u01b0\u1ee3c kh\u1ea3o s\u00e1t cho bi\u1ebft h\u1ecd mu\u1ed1n c\u00f3 kh\u1ea3 n\u0103ng th\u1ef1c hi\u1ec7n \u0111i\u1ec1u \u0111\u00f3 qua tin nh\u1eafn v\u0103n b\u1ea3n trong khi 47% n\u00f3i r\u1eb1ng nh\u1eafn tin s\u1ebd c\u1ea3i thi\u1ec7n s\u1ef1 h\u00e0i l\u00f2ng v\u1ec1 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng t\u1ed5ng th\u1ec3 c\u1ee7a h\u1ecd. Ngo\u00e0i ra, nghi\u00ean c\u1ee9u c\u1ee7a Single Point ch\u1ec9 ra r\u1eb1ng 99% c\u1ee7a t\u1ea5t c\u1ea3 c\u00e1c tin nh\u1eafn v\u0103n b\u1ea3n \u0111\u01b0\u1ee3c \u0111\u1ecdc!<\/p>\n<p>N\u1ebfu b\u1ea1n mu\u1ed1n ti\u1ebfp c\u1eadn kh\u00e1ch h\u00e0ng, s\u1eed d\u1ee5ng SMS l\u00e0 m\u1ed9t c\u00e1ch c\u1ef1c k\u1ef3 hi\u1ec7u qu\u1ea3.<\/p>\n<h3 id=\"2-4-tan-dung-tot-email\">T\u1eadn d\u1ee5ng t\u1ed1t email<\/h3>\n<p>Email c\u00f3 kh\u1ea3 n\u0103ng gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng v\u1edbi hi\u1ec7u qu\u1ea3 56%, so v\u1edbi hi\u1ec7u su\u1ea5t gi\u1eef ch\u00e2n 37% v\u1edbi ti\u1ebfp th\u1ecb truy\u1ec1n th\u00f4ng x\u00e3 h\u1ed9i v\u00e0 hi\u1ec7u qu\u1ea3 8% t\u1eeb qu\u1ea3ng c\u00e1o tr\u00ean thi\u1ebft b\u1ecb di \u0111\u1ed9ng.<\/p>\n<p>Email c\u0169ng mang l\u1ea1i cho c\u00e1c doanh nghi\u1ec7p c\u01a1 h\u1ed9i \u0111\u1ec3 x\u00e2y d\u1ef1ng th\u01b0\u01a1ng hi\u1ec7u v\u00e0 l\u00e0 m\u1ed9t n\u1ec1n t\u1ea3ng an to\u00e0n m\u00e0 kh\u00e1ch h\u00e0ng tin t\u01b0\u1edfng. 38% ng\u01b0\u1eddi ti\u00eau d\u00f9ng th\u00edch giao ti\u1ebfp qua email v\u1ec1 c\u00e1c v\u1ea5n \u0111\u1ec1 d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng \u0111\u01a1n gi\u1ea3n.<\/p>\n<p>C\u00e1c doanh nghi\u1ec7p c\u1ea7n l\u01b0u \u00fd r\u1eb1ng k\u1ef3 v\u1ecdng v\u1ec1 c\u00e2u tr\u1ea3 l\u1eddi nhanh v\u1eabn \u00e1p d\u1ee5ng cho email. Tuy nhi\u00ean, c\u00f3 t\u1edbi 62% c\u00e1c c\u00f4ng ty kh\u00f4ng tr\u1ea3 l\u1eddi email d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng!<\/p>\n<h2 id=\"3-cham-soc-khach-hang-da-kenh-tren-mot-nen-tang-tat-ca-trong-mot\">Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111a k\u00eanh tr\u00ean m\u1ed9t n\u1ec1n t\u1ea3ng: T\u1ea5t c\u1ea3 trong m\u1ed9t?<\/h2>\n<p>B\u1ea1n c\u00f3 \u0111\u1ed3ng \u00fd kh\u00f4ng khi n\u00f3i r\u1eb1ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111a k\u00eanh ch\u1ec9 l\u00e0 \u0111i\u1ec1u ki\u1ec7n c\u1ea7n, c\u00f2n ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111a k\u00eanh tr\u00ean m\u1ed9t n\u1ec1n t\u1ea3ng m\u1edbi l\u00e0 \u0111i\u1ec1u ki\u1ec7n \u0111\u1ee7? Masterskills s\u1ebd l\u00e0 gi\u1ea3i ph\u00e1p gi\u00fap b\u1ea1n ho\u00e0n t\u1ea5t v\u1ebf \u201c\u0111i\u1ec1u ki\u1ec7n \u0111\u1ee7\u201d \u0111\u00f3 m\u1ed9t c\u00e1ch ngo\u1ea1n m\u1ee5c.<\/p>\n<div id=\"attachment_13442\" style=\"width: 660px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-13442\" src=\"https:\/\/masterskills.org\/blog\/wp-content\/uploads\/\/12\/facebook-messenger-5a09fe9b482c520037ea7cda.png\" alt=\"Facebook Messenger \u0111\u00e3 s\u1eb5n s\u00e0ng tr\u00ean Masterskills!\" width=\"650\" height=\"331\" title=\"facebook-messenger-5a09fe9b482c520037ea7cda\"><\/p>\n<p class=\"wp-caption-text\">Facebook Messenger \u0111\u00e3 s\u1eb5n s\u00e0ng tr\u00ean Masterskills!<\/p>\n<\/div>\n<p>D\u01b0\u1edbi \u0111\u00e2y l\u00e0 nh\u1eefng l\u1ee3i \u00edch ch\u1ee9ng minh r\u1eb1ng Masterskills ch\u00ednh l\u00e0 gi\u1ea3i ph\u00e1p c\u00f4ng ngh\u1ec7 th\u1eddi \u0111\u1ea1i 4.0 gi\u00fap b\u1ea1n ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111a k\u00eanh tr\u00ean m\u1ed9t n\u1ec1n t\u1ea3ng:<\/p>\n<ul>\n<li>Masterskills kh\u1edfi ngu\u1ed3n t\u1eeb vi\u1ec7c cung c\u1ea5p d\u1ecbch v\u1ee5 live chat tr\u00ean website, d\u1ec5 d\u00e0ng thu th\u1eadp th\u00f4ng tin kh\u00e1ch h\u00e0ng v\u00e0 ph\u00e2n lo\u1ea1i d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng. B\u1ea1n c\u00f3 th\u1ec3 ph\u00e2n nh\u00f3m kh\u00e1ch h\u00e0ng theo t\u1eebng fanpage v\u00e0 \u0111\u1ed3ng b\u1ed9 h\u00f3a d\u1eef li\u1ec7u trong m\u1ed9t n\u1ec1n t\u1ea3ng.<\/li>\n<li>Masterskills c\u00f3 kh\u1ea3 n\u0103ng t\u00edch h\u1ee3p \u0111\u01b0\u1ee3c c\u00e1c k\u00eanh fanpage v\u00e0 email v\u00e0o \u0111\u1ec3 chat v\u1edbi kh\u00e1ch h\u00e0ng t\u1eeb c\u00e1c k\u00eanh n\u00e0y. B\u1ea1n s\u1ebd d\u1ec5 d\u00e0ng t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng t\u1eeb nhi\u1ec1u fanpage t\u1eadp trung ngay tr\u00ean Masterskills<\/li>\n<li>V\u1edbi Masterskills, b\u1ea1n s\u1ebd c\u00f3 th\u1ec3 qu\u1ea3n l\u00fd d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng tr\u1ef1c ti\u1ebfp t\u1ea1i \u0111\u00e2y, kh\u00f4ng c\u1ea7n b\u1ea5t c\u1ee9 ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng n\u00e0o kh\u00e1c.<\/li>\n<li>C\u1ea7n b\u1ea3n th\u1ed1ng k\u00ea t\u01b0\u01a1ng t\u00e1c kh\u00e1ch h\u00e0ng t\u1eeb c\u00e1c k\u00eanh fanpage v\u00e0 email? Kh\u00f4ng kh\u00f3, v\u00ec \u0111\u00e3 c\u00f3 Masterskills lo! Masterskills gi\u00fap b\u1ea1n b\u00e1o c\u00e1o v\u00e0 th\u1ed1ng k\u00ea t\u01b0\u01a1ng t\u00e1c theo Th\u1eddi gian, Tag, Agent hay User t\u1eeb c\u00e1c fanpage<\/li>\n<\/ul>\n<p><em>B\u00e0i li\u00ean quan:<\/em><\/p>\n<ul>\n<li><em>Facebook \u0111\u00e3 cho ph\u00e9p ti\u1ebfp t\u1ee5c t\u00edch h\u1ee3p Fanpage v\u00e0o Masterskills<\/em><\/li>\n<li><em>T\u01b0\u01a1ng t\u00e1c kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3 qua Masterskills<\/em><\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111a k\u00eanh \u0111\u00e3 d\u1ea7n tr\u1edf n\u00ean quen thu\u1ed9c trong ng\u00e0nh d\u1ecbch v\u1ee5 b\u1edfi s\u1ef1 c\u1ea7n thi\u1ebft c\u1ee7a n\u00f3. Tuy nhi\u00ean, b\u1ea1n \u0111\u00e3 bi\u1ebft t\u1edbi vi\u1ec7c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111a k\u00eanh tr\u00ean m\u1ed9t n\u1ec1n t\u1ea3ng? Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111a k\u00eanh l\u00e0 g\u00ec? D\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111a k\u00eanh [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[219],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/52756"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=52756"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/52756\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=52756"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=52756"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=52756"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}