{"id":52804,"date":"2023-12-20T05:07:45","date_gmt":"2023-12-19T22:07:45","guid":{"rendered":"https:\/\/masterskills.org\/blog\/4-ki-nang-can-thiet-giup-cham-soc-khach-hang-sau-khi-ban-hang.html"},"modified":"2023-12-20T05:07:45","modified_gmt":"2023-12-19T22:07:45","slug":"4-ki-nang-can-thiet-giup-cham-soc-khach-hang-sau-khi-ban-hang","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/4-ki-nang-can-thiet-giup-cham-soc-khach-hang-sau-khi-ban-hang.html","title":{"rendered":"4 k\u0129 n\u0103ng c\u1ea7n thi\u1ebft gi\u00fap ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng sau khi b\u00e1n h\u00e0ng"},"content":{"rendered":"
Nhi\u1ec1u ng\u01b0\u1eddi cho r\u1eb1ng m\u1ee5c ti\u00eau cu\u1ed1i c\u00f9ng m\u00e0 b\u1ea5t k\u00ec doanh nghi\u1ec7p n\u00e0o h\u01b0\u1edbng t\u1edbi l\u00e0 b\u00e1n \u0111\u01b0\u1ee3c h\u00e0ng. \u0110i\u1ec1u n\u00e0y \u0111\u00fang nh\u01b0ng ch\u01b0a \u0111\u1ee7! B\u1edfi x\u00e9t v\u1ec1 t\u00ednh b\u1ec1n v\u1eefng l\u00e2u d\u00e0i th\u00ec kh\u00f4ng ch\u1ec9 b\u00e1n \u0111\u01b0\u1ee3c h\u00e0ng b\u1ea5t c\u1ee9 l\u00fac n\u00e0o, doanh nghi\u1ec7p c\u1ea7n \u0111\u1ea3m b\u1ea3o ni\u1ec1m tin c\u1ee7a kh\u00e1ch h\u00e0ng trong t\u01b0\u01a1ng lai, k\u00edch th\u00edch vi\u1ec7c mua h\u00e0ng hay quay l\u1ea1i s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5. Ch\u00ednh v\u00ec th\u1ebf, ho\u1ea1t \u0111\u1ed9ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng sau khi b\u00e1n h\u00e0ng \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng trong vi\u1ec7c t\u1ea1o d\u1ef1ng ni\u1ec1m tin, uy t\u00edn c\u1ee7a doanh nghi\u1ec7p. N\u00f3 bao g\u1ed3m t\u1ea5t c\u1ea3 quy tr\u00ecnh kh\u00e1c nhau c\u1ee7a c\u00e1 nh\u00e2n\/ doanh nghi\u1ec7p \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ed1i v\u1edbi s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5 c\u1ee7a doanh nghi\u1ec7p b\u1ea1n cung c\u1ea5p. Gi\u1ea3i quy\u1ebft t\u1ed1t kh\u00e2u n\u00e0y gi\u00fap kh\u00e1ch h\u00e0ng tin t\u01b0\u1edfng v\u00e0 s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m\/ d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n nhi\u1ec1u h\u01a1n.<\/p>\n

D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 k\u0129 n\u0103ng c\u1ea7n thi\u1ebft gi\u00fap doanh nghi\u1ec7p c\u1ee7a b\u1ea1n c\u00f3 th\u1ec3 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng sau khi b\u00e1n h\u00e0ng hi\u1ec7u qu\u1ea3 nh\u1ea5t.<\/p>\n

1. Li\u00ean l\u1ea1c, theo d\u00f5i kh\u00e1ch h\u00e0ng<\/h2>\n

L\u01b0u h\u1ed3 s\u01a1 chi ti\u1ebft c\u1ee7a kh\u00e1ch h\u00e0ng nh\u1eb1m thu\u1eadn ti\u1ec7n cho vi\u1ec7c theo d\u00f5i, li\u00ean l\u1ea1c l\u00e0 m\u1ed9t trong nh\u1eefng k\u0129 n\u0103ng m\u00e0 doanh nghi\u1ec7p l\u01b0u t\u00e2m \u0111\u1ea7u ti\u00ean. N\u1ebfu kh\u00f4ng c\u00f3 th\u00f4ng tin chi ti\u1ebft n\u00e0y th\u00ec doanh nghi\u1ec7p s\u1ebd kh\u00f4ng th\u1ec3 bi\u1ebft kh\u00e1ch h\u00e0ng c\u00f3 h\u00e0i l\u00f2ng v\u1edbi s\u1ea3n ph\u1ea9m h\u1ecd mua hay kh\u00f4ng.<\/p>\n

\"cham<\/p>\n

Li\u00ean l\u1ea1c, theo d\u00f5i kh\u00e1ch h\u00e0ng th\u01b0\u1eddng xuy\u00ean \u0111\u1ec3 th\u1ea5u hi\u1ec3u nhu c\u1ea7u kh\u00e1ch h\u00e0ng\u00a0, ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng sau khi b\u00e1n h\u00e0ng hi\u1ec7u qu\u1ea3 h\u01a1n<\/p>\n<\/div>\n

Ngo\u00e0i ra, doanh nghi\u1ec7p n\u00ean c\u00f3 s\u1ed1 \u0111i\u1ec7n tho\u1ea1i \u0111\u01b0\u1eddng d\u00e2y n\u00f3ng, n\u01a1i kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 g\u1ecdi \u0111i\u1ec7n, \u0111\u00e1nh gi\u00e1, nh\u1eadn x\u00e9t th\u00e1i \u0111\u1ed9 c\u0169ng nh\u01b0 cung c\u00e1ch ph\u1ee5c v\u1ee5 c\u1ee7a nh\u00e2n vi\u00ean m\u1ed9t c\u00e1ch tr\u1ef1c ti\u1ebfp. \u0110\u00e2y \u0111\u01b0\u1ee3c xem l\u00e0 ph\u01b0\u01a1ng th\u1ee9c hi\u1ec7u qu\u1ea3 \u0111\u1ec3 hi\u1ec3u kh\u00e1ch h\u00e0ng, t\u1eeb \u0111\u00f3 c\u00f3 s\u1ef1 \u0111\u1ecbnh h\u01b0\u1edbng ch\u00ednh x\u00e1c cho vi\u1ec7c ph\u00e1t tri\u1ec3n sau n\u00e0y.<\/p>\n

2. Ch\u1ee7 \u0111\u1ed9ng ti\u1ebfp c\u1eadn, ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng<\/h2>\n

Sau khi b\u00e1n h\u00e0ng, b\u1ed9 ph\u1eadn ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng n\u00ean th\u01b0\u1eddng xuy\u00ean ch\u1ee7 \u0111\u1ed9ng li\u00ean l\u1ea1c v\u1edbi kh\u00e1ch h\u00e0ng \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o h\u00e0ng h\u00f3a, d\u1ecbch v\u1ee5 h\u1ecd mua c\u00f3 v\u1ea5n \u0111\u1ec1 n\u00e0o kh\u00f4ng. N\u1ebfu kh\u00e1ch h\u00e0ng c\u00f3 b\u1ea5t k\u00ec c\u00e2u h\u1ecfi n\u00e0o v\u1ec1 s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 th\u00ec nh\u00e2n vi\u00ean c\u0169ng nh\u1edd th\u1ebf c\u00f3 th\u1ec3 kh\u1ea9n tr\u01b0\u01a1ng gi\u1ea3i quy\u1ebft v\u00e0 cung c\u1ea5p cho kh\u00e1ch h\u00e0ng c\u00e1c h\u1ed7 tr\u1ee3 c\u1ea7n thi\u1ebft.<\/p>\n

H\u01a1n n\u1eefa, vi\u1ec7c l\u1eadp m\u1ed9t chi\u1ebfn l\u01b0\u1ee3c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng d\u1ef1a tr\u00ean v\u00f2ng \u0111\u1eddi\u00a0s\u1eed d\u1ee5ng\u00a0s\u1ea3n ph\u1ea9m l\u00e0 r\u1ea5t quan tr\u1ecdng. Chi\u1ebfn l\u01b0\u1ee3c n\u00e0y cho kh\u00e1ch h\u00e0ng th\u1ea5y s\u1ef1 quan t\u00e2m ch\u0103m s\u00f3c c\u1ee7a doanh nghi\u1ec7p v\u1edbi th\u00e1i \u0111\u1ed9 lu\u00f4n \u0111\u1eb7t kh\u00e1ch h\u00e0ng l\u00ean v\u1ecb tr\u00ed s\u1ed1 m\u1ed9t.<\/p>\n

3. Ch\u00ednh s\u00e1ch \u01b0u \u0111\u00e3i cho kh\u00e1ch h\u00e0ng trung th\u00e0nh<\/h2>\n

V\u1edbi nh\u1eefng kh\u00e1ch h\u00e0ng trung th\u00e0nh, ch\u1eafc ch\u1eafn c\u00e1c doanh nghi\u1ec7p kh\u00f4ng n\u00ean ti\u1ebfc vi\u1ec7c t\u1ea1o ra nh\u1eefng \u01b0u \u0111\u00e3i d\u00e0nh ri\u00eang cho h\u1ecd \u0111\u1ec3 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng sau khi b\u00e1n h\u00e0ng \u0111\u1ea1t hi\u1ec7u qu\u1ea3 cao. Kh\u00f4ng kh\u00e1ch h\u00e0ng n\u00e0o l\u00e0 kh\u00f4ng mong \u0111\u1ee3i d\u1ecbch v\u1ee5 h\u1eadu m\u00e3i sau b\u00e1n h\u00e0ng. V\u00ec th\u1ebf, doanh nghi\u1ec7p n\u00ean \u0111\u01b0a ra c\u00e1c ch\u00ednh s\u00e1ch \u01b0u \u0111\u00e3i, s\u1ea3n ph\u1ea9m khuy\u1ebfn m\u00e3i cho c\u00e1c kh\u00e1ch h\u00e0ng l\u00e2u n\u0103m. N\u1ebfu doanh nghi\u1ec7p t\u1ea1o ra \u0111\u01b0\u1ee3c c\u1ea3m gi\u00e1c \u0111\u00f3 th\u00ec h\u1ecd \u0111ang \u0111i \u0111\u00fang h\u01b0\u1edbng tr\u00ean con \u0111\u01b0\u1eddng \u0111em l\u1ea1i cho kh\u00e1ch h\u00e0ng nh\u1eefng g\u00ec h\u1ecd th\u1ef1c s\u1ef1 mong mu\u1ed1n.<\/p>\n

\"cham<\/p>\n

\u0110\u01b0a ra c\u00e1c ch\u00ednh s\u00e1ch \u01b0u \u0111\u00e3i d\u00e0nh cho kh\u00e1ch h\u00e0ng l\u00e2u n\u0103m s\u1ebd gia t\u0103ng l\u00f2ng trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng v\u1edbi doanh nghi\u1ec7p<\/p>\n<\/div>\n

4. Gi\u1ea3i quy\u1ebft c\u00e1c khi\u1ebfu n\u1ea1i c\u1ee7a kh\u00e1ch h\u00e0ng n\u1ebfu c\u00f3 m\u1ed9t c\u00e1ch th\u1ecfa \u0111\u00e1ng<\/h2>\n

Gi\u1ea3i quy\u1ebft k\u1ecbp th\u1eddi c\u00e1c ph\u00e0n n\u00e0n, khi\u1ebfu n\u1ea1i n\u1ebfu c\u00f3 c\u1ee7a kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch th\u1ecfa \u0111\u00e1ng l\u00e0 vi\u1ec7c l\u00e0m c\u1ea7n thi\u1ebft v\u1edbi m\u1ecdi doanh nghi\u1ec7p. \u0110\u00e2y c\u0169ng \u0111\u01b0\u1ee3c xem l\u00e0 t\u00ecnh hu\u1ed1ng kh\u1ee7ng ho\u1ea3ng m\u00e0 doanh nghi\u1ec7p c\u00f3 th\u1ec3 ph\u1ea3i \u0111\u1ed1i m\u1eb7t b\u1ea5t k\u00ec l\u00fac n\u00e0o.<\/p>\n

\u0110\u1ed1i v\u1edbi t\u1eebng tr\u01b0\u1eddng h\u1ee3p c\u1ee5 th\u1ec3, nh\u00e2n vi\u00ean ph\u1ea3i th\u1ec3 hi\u1ec7n s\u1ef1 quan t\u00e2m, l\u1eafng nghe v\u00e0 c\u00f3 tr\u00e1ch nhi\u1ec7m v\u1edbi c\u00e1c s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a ch\u00ednh m\u00ecnh. Nh\u00e2n vi\u00ean ph\u1ea3i gi\u1ea3i quy\u1ebft m\u1ed9t c\u00e1ch \u1ed5n th\u1ecfa v\u00e0 \u0111\u1ea3m b\u1ea3o r\u1eb1ng nh\u1eefng khi\u1ebfu n\u1ea1i c\u1ee7a kh\u00e1ch h\u00e0ng ch\u1eafc ch\u1eafn ph\u1ea3i \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 k\u0129 n\u0103ng c\u1ea7n thi\u1ebft gi\u00fap doanh nghi\u1ec7p c\u1ee7a b\u1ea1n c\u00f3 th\u1ec3 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng sau khi b\u00e1n h\u00e0ng hi\u1ec7u qu\u1ea3 nh\u1ea5t.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[219],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/52804"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=52804"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/52804\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=52804"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=52804"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=52804"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}