{"id":52816,"date":"2023-12-20T05:10:40","date_gmt":"2023-12-19T22:10:40","guid":{"rendered":"https:\/\/masterskills.org\/blog\/diem-danh-3-sai-lam-pho-bien-khi-hoi-thong-tin-khach-hang.html"},"modified":"2023-12-20T05:10:40","modified_gmt":"2023-12-19T22:10:40","slug":"diem-danh-3-sai-lam-pho-bien-khi-hoi-thong-tin-khach-hang","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/diem-danh-3-sai-lam-pho-bien-khi-hoi-thong-tin-khach-hang.html","title":{"rendered":"\u0110i\u1ec3m danh 3 sai l\u1ea7m ph\u1ed5 bi\u1ebfn khi h\u1ecfi th\u00f4ng tin kh\u00e1ch h\u00e0ng"},"content":{"rendered":"<div id=\"test\">Vi\u1ec7c h\u1ecfi th\u00f4ng tin kh\u00e1ch h\u00e0ng l\u00e0 \u0111i\u1ec1u m\u00e0 b\u1ea5t k\u00ec doanh nghi\u1ec7p n\u00e0o c\u0169ng c\u1ed1 g\u1eafng th\u1ef1c hi\u1ec7n nh\u1eb1m ph\u1ee5c v\u1ee5 cho vi\u1ec7c nghi\u00ean c\u1ee9u, t\u1eeb \u0111\u00f3 \u0111\u00e1p \u1ee9ng c\u00e1c nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng t\u1ed1t h\u01a1n. Tuy nhi\u00ean, m\u1ed9t s\u1ed1 sai l\u1ea7m d\u1ec5 m\u1eafc ph\u1ea3i khi th\u1ef1c hi\u1ec7n h\u1ecfi th\u00f4ng tin kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 khi\u1ebfn cho doanh nghi\u1ec7p c\u1ee7a b\u1ea1n m\u1ea5t \u0111i\u1ec3m trong m\u1eaft kh\u00e1ch h\u00e0ng, l\u00e0m \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn vi\u1ec7c kinh doanh n\u00f3i chung.<\/p>\n<h2 id=\"1-1-thoi-diem-hoi-chua-phu-hop\">1. Th\u1eddi \u0111i\u1ec3m h\u1ecfi ch\u01b0a ph\u00f9 h\u1ee3p<\/h2>\n<p>H\u1ecfi ngay khi kh\u00e1ch h\u00e0ng v\u1eeba m\u1edbi v\u00e0o website hay khi kh\u00e1ch h\u00e0ng \u0111ang thanh to\u00e1n\u2026l\u00e0 m\u1ed9t v\u00e0i th\u1eddi \u0111i\u1ec3m ch\u1eafc ch\u1eafn s\u1ebd khi\u1ebfn kh\u00e1ch h\u00e0ng kh\u00f4ng h\u00e0i l\u00f2ng. L\u1ea5y v\u00ed d\u1ee5 th\u1eddi \u0111i\u1ec3m kh\u00e1ch h\u00e0ng m\u1edbi click v\u00e0o website c\u1ee7a b\u1ea1n. Khi \u0111\u00f3, h\u1ecd ch\u1ec9 \u0111ang b\u01b0\u1edbc ch\u00e2n v\u00e0o ng\u00f4i nh\u00e0 m\u00e0 m\u1ecdi th\u1ee9 \u0111\u1ec1u \u0111ang r\u1ea5t l\u1ea1 l\u1eabm. M\u1ecdi ng\u01b0\u1eddi v\u00ec th\u1ebf s\u1ebd th\u00edch \u0111\u01b0\u1ee3c t\u1ef1 do ng\u1eafm ngh\u00eda s\u1ea3n ph\u1ea9m \u0111\u1ec3 c\u00f3 th\u1ec3 ch\u1ecdn l\u1ef1a th\u1ee9 ph\u00f9 h\u1ee3p cho m\u00ecnh, v\u00e0 ch\u1eafc ch\u1eafn vi\u1ec7c hi\u1ec7n l\u00ean c\u00e2u h\u1ecfi hay y\u00eau c\u1ea7u h\u1ecfi email, s\u1ed1 \u0111i\u1ec7n tho\u1ea1i ngay l\u00fac n\u00e0y s\u1ebd khi\u1ebfn kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y v\u00f4 c\u00f9ng kh\u00f3 ch\u1ecbu, th\u1eadm ch\u00ed l\u00e0 s\u1ebd r\u1eddi kh\u1ecfi website ngay l\u1eadp t\u1ee9c.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-13769\" src=\"https:\/\/masterskills.org\/blog\/wp-content\/uploads\/\/12\/khach-hang.jpg\" alt=\"Cach hoi thong tin khach hang\" width=\"576\" height=\"313\" title=\"khach-hang\"><\/p>\n<p>Th\u1eddi \u0111i\u1ec3m h\u1ecfi l\u00fd t\u01b0\u1edfng nh\u1ea5t l\u00e0 khi kh\u00e1ch h\u00e0ng \u0111\u00e3 ho\u00e0n th\u00e0nh xong vi\u1ec7c mua h\u00e0ng. Khi \u0111\u00f3 vi\u1ec7c h\u1ecfi th\u00f4ng tin c\u1ee7a b\u1ea1n c\u00f2n mang \u00fd ngh\u0129a h\u1ecfi th\u0103m v\u00e0 quan t\u00e2m \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m mua h\u00e0ng c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n<h2 id=\"2-2-cach-thuc-hoi-chua-phu-hop\">2. C\u00e1ch th\u1ee9c h\u1ecfi ch\u01b0a ph\u00f9 h\u1ee3p<\/h2>\n<p>Ngay c\u1ea3 v\u1edbi m\u1ed9t th\u1eddi \u0111i\u1ec3m h\u1ecfi th\u00edch h\u1ee3p nh\u01b0ng c\u00e1ch th\u1ee9c giao ti\u1ebfp l\u1ea1i \u0111\u01b0\u1ee3c ch\u1ecdn l\u1ef1a ch\u01b0a ph\u00f9 h\u1ee3p th\u00ec c\u0169ng c\u00f3 th\u1ec3 g\u00e2y ra s\u1ef1 kh\u00f4ng hi\u1ec7u qu\u1ea3 khi h\u1ecfi th\u00f4ng tin kh\u00e1ch h\u00e0ng. V\u1edbi kh\u00e1ch h\u00e0ng, h\u1ecd ch\u1ec9 mong mu\u1ed1n c\u00f3 nh\u1eefng c\u00e1ch giao ti\u1ebfp ti\u1ec7n l\u1ee3i, nhanh ch\u00f3ng, d\u1ec5 d\u00e0ng \u0111\u1ec3 h\u1ecd c\u00f3 th\u1ec3 \u0111\u1eb7t c\u00e2u h\u1ecfi khi c\u00f3 v\u01b0\u1edbng m\u1eafc, ho\u1eb7c c\u00f3 th\u1ec3 nhanh ch\u00f3ng nh\u1eadn \u0111\u01b0\u1ee3c s\u1ef1 tr\u1ee3 gi\u00fap t\u1eeb doanh nghi\u1ec7p.<\/p>\n<p>Nhi\u1ec1u doanh nghi\u1ec7p ngo\u00e0i vi\u1ec7c \u0111\u1eb7t c\u00e1c c\u00e2u h\u1ecfi v\u1edbi h\u00ecnh th\u1ee9c tr\u1ea3 l\u1eddi b\u1eb1ng c\u00e1ch g\u00f5 nh\u01b0 th\u00f4ng th\u01b0\u1eddng, l\u1ea1i ch\u1ecdn c\u00e1ch s\u1eed d\u1ee5ng \u0111\u00e1p \u00e1n d\u1ea1ng tr\u1eafc nghi\u1ec7m: \u0110\u01b0a ra s\u1eb5n c\u00e1c c\u00e2u tr\u1ea3 l\u1eddi v\u00e0 kh\u00e1ch h\u00e0ng ch\u1ec9 c\u1ea7n t\u00edch v\u00e0o \u00f4 ph\u00f9 h\u1ee3p. \u0110i\u1ec1u n\u00e0y \u0111\u1ea3m b\u1ea3o s\u1ef1 nhanh ch\u00f3ng, thu\u1eadn ti\u1ec7n cho kh\u00e1ch h\u00e0ng khi \u0111\u01b0a ra c\u00e2u tr\u1ea3 l\u1eddi, tuy nhi\u00ean l\u1ea1i ch\u1ec9 ph\u00f9 h\u1ee3p v\u1edbi nh\u1eefng c\u00e2u h\u1ecfi \u0111\u01a1n gi\u1ea3n, ch\u00ednh v\u00ec th\u1ebf m\u00e0 m\u1ee9c \u0111\u1ed9 c\u00e1 nh\u00e2n h\u00f3a th\u00f4ng tin l\u1ea1i ch\u01b0a cao.<\/p>\n<p>Ch\u00ednh v\u00ec v\u1eady vi\u1ec7c th\u1eed nghi\u1ec7m r\u1ed3i \u0111o l\u01b0\u1eddng hi\u1ec7u qu\u1ea3 c\u1ee7a c\u00e1c c\u00e1ch h\u1ecfi th\u00f4ng tin kh\u00e1ch h\u00e0ng s\u1ebd gi\u00fap doanh nghi\u1ec7p l\u1ef1a ch\u1ecdn cho m\u00ecnh c\u00e1ch th\u1ee9c ph\u00f9 h\u1ee3p nh\u1ea5t \u0111\u1ec3 th\u1ef1c hi\u1ec7n vi\u1ec7c n\u00e0y.<\/p>\n<h2 id=\"3-3-phuong-tien-hoi-khong-con-tien-loi\">3. Ph\u01b0\u01a1ng ti\u1ec7n h\u1ecfi\u00a0kh\u00f4ng c\u00f2n ti\u1ec7n l\u1ee3i<\/h2>\n<p>Ph\u01b0\u01a1ng ti\u1ec7n h\u1ecfi ch\u00ednh l\u00e0 th\u1ee9 gi\u00fap kh\u00e1ch h\u00e0ng t\u01b0\u01a1ng t\u00e1c tr\u1ef1c ti\u1ebfp v\u1edbi doanh nghi\u1ec7p. M\u1ed9t s\u1ed1 ph\u01b0\u01a1ng ti\u1ec7n ph\u1ed5 bi\u1ebfn nh\u01b0: email marketing, live chat box, c\u1ed9ng \u0111\u1ed3ng tr\u1ef1c tuy\u1ebfn,\u2026 Vi\u1ec7c l\u1ef1a ch\u1ecdn ph\u01b0\u01a1ng ti\u1ec7n n\u00e0o th\u00ec t\u00f9y thu\u1ed9c ho\u00e0n to\u00e0n v\u00e0o vi\u1ec7c hi\u1ec3u kh\u00e1ch h\u00e0ng c\u1ee7a doanh nghi\u1ec7p. V\u00ed d\u1ee5 v\u1edbi kh\u00e1ch h\u00e0ng B2B th\u01b0\u1eddng\u00a0chu\u1ed9ng email marketing, trong khi live chat box l\u1ea1i ph\u1ed5 bi\u1ebfn h\u01a1n v\u1edbi c\u00e1c kh\u00e1ch h\u00e0ng c\u00e1 nh\u00e2n khi truy c\u1eadp website.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-13733\" src=\"https:\/\/masterskills.org\/blog\/wp-content\/uploads\/\/12\/quan-he-khach-hang1.jpg\" alt=\"quan he khach hang\" width=\"900\" height=\"550\" title=\"quan-he-khach-hang1\"><\/p>\n<p>Ch\u00ednh v\u00ec v\u1eady, h\u00e3y c\u1ed1 g\u1eafng nghi\u00ean c\u1ee9u th\u1eadt k\u0129 nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng t\u1eeb \u0111\u00f3 l\u1ef1a ch\u1ecdn \u0111\u01b0\u1ee3c ph\u01b0\u01a1ng ti\u1ec7n h\u1ecfi ph\u00f9 h\u1ee3p v\u00e0 ti\u1ec7n l\u1ee3i nh\u1ea5t cho \u0111\u1ed1i t\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh.<\/p>\n<p>Ba sai l\u1ea7m tr\u00ean \u0111\u00e2y l\u00e0 ph\u1ed5 bi\u1ebfn, doanh nghi\u1ec7p n\u00e0o c\u0169ng bi\u1ebft t\u1edbi nh\u01b0ng g\u1ea7n nh\u01b0 kh\u00f4ng nh\u1eadn ra v\u00e0 kh\u1eafc ph\u1ee5c \u0111\u01b0\u1ee3c trong ho\u1ea1t \u0111\u1ed9ng marketing c\u1ee7a m\u00ecnh. H\u00e3y d\u00f9ng \u201cc\u00e1i \u0111\u1ea7u n\u00f3ng\u201d \u0111\u1ec3 ti\u1ebfp c\u1eadn kh\u00e1ch h\u00e0ng v\u00e0 h\u1ecfi th\u00f4ng tin kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch kh\u00e9o l\u00e9o. B\u1ea1n c\u0169ng c\u00f3 th\u1ec3 tham kh\u1ea3o c\u00e1ch h\u1ecfi th\u00f4ng tin t\u1eeb ph\u00eda kh\u00e1ch h\u00e0ng v\u00e0 \u1ee9ng d\u1ee5ng hi\u1ec7u qu\u1ea3 v\u00e0o trong kinh doanh c\u1ee7a m\u00ecnh qua nh\u1eefng b\u00e0i:<\/p>\n<ul>\n<li><em>Thu th\u1eadp th\u00f4ng tin kh\u00e1ch h\u00e0ng t\u1ef1 \u0111\u1ed9ng: T\u01b0\u1edfng kh\u00f3 m\u00e0 d\u1ec5<\/em><\/li>\n<li><em>Thu th\u1eadp th\u00f4ng tin kh\u00e1ch h\u00e0ng: C\u00e1ch th\u1ee9c v\u00e0 th\u1eddi \u0111i\u1ec3m<\/em><\/li>\n<\/ul>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Vi\u1ec7c h\u1ecfi th\u00f4ng tin kh\u00e1ch h\u00e0ng l\u00e0 \u0111i\u1ec1u m\u00e0 b\u1ea5t k\u00ec doanh nghi\u1ec7p n\u00e0o c\u0169ng c\u1ed1 g\u1eafng th\u1ef1c hi\u1ec7n nh\u1eb1m ph\u1ee5c v\u1ee5 cho vi\u1ec7c nghi\u00ean c\u1ee9u, t\u1eeb \u0111\u00f3 \u0111\u00e1p \u1ee9ng c\u00e1c nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng t\u1ed1t h\u01a1n. Tuy nhi\u00ean, m\u1ed9t s\u1ed1 sai l\u1ea7m d\u1ec5 m\u1eafc ph\u1ea3i khi th\u1ef1c hi\u1ec7n h\u1ecfi th\u00f4ng tin kh\u00e1ch h\u00e0ng [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[219],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/52816"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=52816"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/52816\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=52816"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=52816"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=52816"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}