{"id":52826,"date":"2023-12-20T05:13:38","date_gmt":"2023-12-19T22:13:38","guid":{"rendered":"https:\/\/masterskills.org\/blog\/nhung-sai-lam-chet-nguoi-danh-mat-su-hai-long-cua-khach-hang.html"},"modified":"2023-12-20T05:13:38","modified_gmt":"2023-12-19T22:13:38","slug":"nhung-sai-lam-chet-nguoi-danh-mat-su-hai-long-cua-khach-hang","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/nhung-sai-lam-chet-nguoi-danh-mat-su-hai-long-cua-khach-hang.html","title":{"rendered":"Nh\u1eefng sai l\u1ea7m \u201cch\u1ebft ng\u01b0\u1eddi\u201d \u0111\u00e1nh m\u1ea5t s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng"},"content":{"rendered":"
S\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng l\u00e0 m\u1ed9t trong nh\u1eefng y\u1ebfu t\u1ed1 n\u1ec1n t\u1ea3ng trong ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng. Kh\u00e1ch h\u00e0ng c\u00e0ng h\u00e0i l\u00f2ng, m\u1ee9c \u0111\u1ed9 trung th\u00e0nh c\u00e0ng t\u0103ng l\u00ean v\u00e0 c\u00f4ng ty s\u1ebd d\u1ec5 d\u00e0ng h\u01a1n trong vi\u1ec7c gi\u1eef ch\u00e2n h\u1ecd. Tuy nhi\u00ean, sai l\u1ea7m d\u1eabn \u0111\u1ebfn \u0111\u00e1nh m\u1ea5t s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng kh\u00f4ng h\u1ec1 hi\u1ebfm g\u1eb7p. Trong b\u00e0i vi\u1ebft n\u00e0y, h\u00e3y c\u00f9ng Masterskills xem x\u00e9t 4 sai l\u1ea7m l\u00e0m gi\u1ea3m s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n
\"s\u1ef1<\/p>\n

Li\u1ec7u b\u1ea1n \u0111\u00e3 t\u1eebng m\u1eafc ph\u1ea3i nh\u1eefng sai l\u1ea7m \u0111\u00e1nh m\u1ea5t s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng?<\/p>\n<\/div>\n

1. Ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng k\u00e9m<\/h2>\n

D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng k\u00e9m x\u1ea3y ra khi kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y kh\u00f4ng \u0111\u01b0\u1ee3c \u0111\u1ed1i x\u1eed \u0111\u00fang m\u1ee9c, \u0111\u01b0\u1ee3c l\u1eafng nghe hay nh\u1eefng v\u1ea5n \u0111\u1ec1 g\u1eb7p ph\u1ea3i kh\u00f4ng \u0111\u01b0\u1ee3c quan t\u00e2m. T\u00e1c h\u1ea1i c\u1ee7a ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng k\u00e9m kh\u00f4ng nh\u1ecf:<\/p>\n

    \n
  • Bu\u1ed9c kh\u00e1ch h\u00e0ng ph\u1ea3i n\u00f3i v\u1edbi b\u1ea1n b\u00e8 v\u00e0 gia \u0111\u00ecnh v\u1ec1 c\u00f4ng ty b\u1ea1n theo h\u01b0\u1edbng ti\u00eau c\u1ef1c<\/li>\n
  • Kh\u00e1ch h\u00e0ng c\u00f3 kh\u1ea3 n\u0103ng ph\u00e0n n\u00e0n tr\u00ean c\u00e1c k\u00eanh m\u1ea1ng x\u00e3 h\u1ed9i<\/li>\n
  • L\u00e0m gi\u1ea3m c\u01a1 h\u1ed9i c\u00f3 th\u1ec3 l\u1ea5y l\u1ea1i l\u00f2ng tin t\u1eeb h\u1ecd<\/li>\n
  • Khi\u1ebfn kh\u00e1ch h\u00e0ng l\u1ef1a ch\u1ecdn c\u00f4ng ty \u0111\u1ed1i th\u1ee7<\/li>\n<\/ul>\n

    V\u1eady, tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng k\u00e9m th\u01b0\u1eddng x\u1ea3y ra khi n\u00e0o?<\/p>\n

      \n
    • Kh\u00e1ch h\u00e0ng y\u00eau c\u1ea7u tr\u1ee3 gi\u00fap qua \u0111i\u1ec7n tho\u1ea1i v\u00e0 ph\u1ea3i \u0111\u1ee3i r\u1ea5t l\u00e2u m\u1edbi k\u1ebft n\u1ed1i \u0111\u01b0\u1ee3c v\u1edbi nh\u00e2n vi\u00ean tr\u1ef1c<\/li>\n
    • Ng\u01b0\u1eddi mua ph\u1ea3i gi\u1ea3i th\u00edch c\u00f9ng v\u1ea5n \u0111\u1ec1 v\u1edbi nhi\u1ec1u nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng.<\/li>\n
    • C\u00f4ng ty m\u1ea5t qu\u00e1 nhi\u1ec1u th\u1eddi gian \u0111\u1ec3 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1.<\/li>\n
    • Kh\u00e1ch h\u00e0ng ph\u1ea3i tr\u1ea3 th\u00eam c\u00e1c kho\u1ea3n ph\u00ed b\u1ea5t h\u1ee3p l\u00fd.<\/li>\n
    • Nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111\u01b0a th\u00f4ng tin sai\/kh\u00f4ng ch\u00ednh x\u00e1c.<\/li>\n
    • Kh\u00e1ch h\u00e0ng ph\u1ea3i l\u00e0m nhi\u1ec1u th\u1ee9 \u0111\u1ec3 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1.<\/li>\n
    • Th\u1eadm ch\u00ed, khi nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u1eb7p \u0111i l\u1eb7p l\u1ea1i c\u00e1c c\u00e2u tr\u1ea3 l\u1eddi khu\u00f4n m\u1eabu \u0111\u1ec3 n\u00f3i v\u1edbi ng\u01b0\u1eddi mua.<\/li>\n<\/ul>\n
      \"s\u1ef1<\/p>\n

      \u0110\u1ec3 kh\u00e1ch h\u00e0ng ch\u1edd qu\u00e1 l\u00e2u l\u00e0 m\u1ed9t l\u1ed7i \u0111i\u1ec3n h\u00ecnh trong d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng<\/p>\n<\/div>\n

      2. T\u01b0\u01a1ng t\u00e1c tr\u00ean c\u00e1c k\u00eanh k\u00e9m<\/h2>\n

      Khi kh\u00e1ch h\u00e0ng g\u1eb7p v\u1ea5n \u0111\u1ec1, h\u1ecd mong mu\u1ed1n nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i nhanh ch\u00f3ng t\u1eeb ph\u00eda c\u00f4ng ty. Th\u00f4ng th\u01b0\u1eddng, kho\u1ea3ng th\u1eddi gian h\u1ecd k\u1ef3 v\u1ecdng c\u00f4ng ty ph\u1ea3n h\u1ed3i k\u1ec3 t\u1eeb khi \u0111\u01b0a ra l\u1eddi ph\u00e0n n\u00e0n ch\u1ec9 v\u1ebbn v\u1eb9n 30 ph\u00fat. Th\u1eddi gian ch\u1edd \u0111\u1ee3i c\u00e0ng l\u00e2u, kh\u00e1ch h\u00e0ng c\u00e0ng tr\u1edf n\u00ean m\u1ea5t ki\u00ean nh\u1eabn v\u00e0 c\u00f3 xu h\u01b0\u1edbng t\u1ee9c gi\u1eadn. Ph\u1ea3n \u1ee9ng c\u00f3 th\u1ec3 x\u1ea3y \u0111\u1ebfn l\u00e0 h\u1ecd chia s\u1ebb tr\u1ea3i nghi\u1ec7m k\u00e9m vui c\u1ee7a m\u00ecnh tr\u00ean c\u00e1c k\u00eanh m\u1ea1ng x\u00e3 h\u1ed9i. \u201cM\u1ed9t \u0111\u1ed3n m\u01b0\u1eddi, m\u01b0\u1eddi \u0111\u1ed3n tr\u0103m\u201d, ch\u01b0a k\u1ec3 \u0111\u1ebfn vi\u1ec7c kh\u00e1ch h\u00e0ng kh\u00f4ng h\u00e0i l\u00f2ng t\u1edbi hai l\u1ea7n: l\u1ea7n \u0111\u1ea7u l\u00e0 khi g\u1eb7p v\u1ea5n \u0111\u1ec1 v\u00e0 l\u1ea7n sau l\u00e0 khi nh\u1eadn th\u1ea5y t\u01b0\u01a1ng t\u00e1c k\u00e9m t\u1eeb nh\u00e3n h\u00e0ng trong vi\u1ec7c ph\u1ea3n h\u1ed3i ch\u1eadm.<\/p>\n

      \"s\u1ef1<\/p>\n

      T\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng k\u00e9m c\u0169ng l\u00e0 nguy\u00ean nh\u00e2n l\u00e0m gi\u1ea3m s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng<\/p>\n<\/div>\n

      Kh\u00f4ng c\u1eadp nh\u1eadt th\u00f4ng tin th\u01b0\u1eddng xuy\u00ean c\u0169ng l\u00e0 m\u1ed9t bi\u1ec3u hi\u1ec7n \u0111em l\u1ea1i s\u1ef1 kh\u00f4ng h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng. H\u00e3y th\u1eed t\u01b0\u1edfng t\u01b0\u1ee3ng, b\u1ea1n v\u00e0o trang Facebook c\u1ee7a m\u1ed9t h\u00e3ng th\u1eddi trang. B\u1ea1n xem qua giao di\u1ec7n trang Facebook n\u1ecd v\u00e0 \u201cth\u1ea5y c\u00f3 v\u1ebb\u201d b\u1eaft m\u1eaft, li\u1ec1n k\u00e9o thanh cu\u1ed9n xu\u1ed1ng \u0111\u1ec3 t\u00ecm hi\u1ec3u gout th\u1eddi trang c\u00f3 h\u1ee3p v\u1edbi m\u00ecnh hay kh\u00f4ng. Tuy nhi\u00ean, k\u00e9m may m\u1eafn l\u00e0 h\u00e3ng th\u1eddi trang n\u1ecd c\u1eadp nh\u1eadt th\u00f4ng tin v\u00f4 c\u00f9ng th\u01b0a th\u1edbt. B\u1ed9 s\u01b0u t\u1eadp m\u1edbi nh\u1ea5t nh\u01b0 th\u1ebf n\u00e0o? C\u00f3 ch\u01b0\u01a1ng tr\u00ecnh gi\u1ea3m gi\u00e1 g\u00ec trong nh\u1eefng ng\u00e0y n\u00e0y kh\u00f4ng? Ph\u1ea3n \u1ee9ng c\u1ee7a c\u00e1c kh\u00e1ch h\u00e0ng c\u0169 ra sao? C\u1eadp nh\u1eadt th\u00f4ng tin kh\u00f4ng th\u01b0\u1eddng xuy\u00ean khi\u1ebfn kh\u00e1ch h\u00e0ng m\u1ea5t \u0111i m\u1ed9t ngu\u1ed3n tham kh\u1ea3o ch\u1ea5t l\u01b0\u1ee3ng t\u1eeb ph\u00eda c\u00f4ng ty, l\u00e0m gi\u1ea3m \u0111\u00e1ng k\u1ec3 m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a h\u1ecd.<\/p>\n

      3. T\u1ef1 \u0111\u1ed9ng h\u00f3a m\u1ecdi th\u1ee9<\/h2>\n

      T\u1ef1 \u0111\u1ed9ng h\u00f3a l\u00e0 xu h\u01b0\u1edbng t\u1ea5t y\u1ebfu, kh\u00f4ng th\u1ec3 ch\u1ed1i b\u1ecf hay lo\u1ea1i tr\u1eeb trong marketing th\u1eddi \u0111\u1ea1i c\u00f4ng nghi\u1ec7p s\u1ed1. T\u00edch h\u1ee3p \u0111a k\u00eanh trong d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng, nh\u01b0 chatbot trong c\u00e1c n\u1ec1n t\u1ea3ng tin nh\u1eafn, s\u1ebd gi\u00fap l\u00e0m t\u0103ng s\u1ef1 h\u00e0i l\u00f2ng. Tuy nhi\u00ean, b\u1ea1n c\u00f3 bao gi\u1edd ngh\u0129 t\u1ef1 \u0111\u1ed9ng h\u00f3a c\u00f3 th\u1ec3 \u201cph\u1ea3n t\u00e1c d\u1ee5ng\u201d hay ch\u01b0a?<\/p>\n

      \"marketing<\/p>\n

      T\u1ef1 \u0111\u1ed9ng h\u00f3a l\u00e0 xu th\u1ebf, nh\u01b0ng ph\u1ea3i \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u00fang c\u00e1ch<\/p>\n<\/div>\n

      \u0110\u1eb7c bi\u1ec7t, t\u1ef1 \u0111\u1ed9ng h\u00f3a \u201cph\u1ea3n \u0111\u00f2n\u201d khi kh\u00e1ch h\u00e0ng c\u1ea7n \u0111\u1ebfn s\u1ef1 h\u1ed7 tr\u1ee3 nh\u01b0ng ch\u1ec9 nh\u1eadn \u0111\u01b0\u1ee3c tin nh\u1eafn ph\u1ea3n h\u1ed3i t\u1ef1 \u0111\u1ed9ng t\u1eeb nh\u00e3n h\u00e0ng v\u00e0 ph\u1ea3i ch\u1edd \u0111\u1ee3i r\u1ea5t l\u00e2u sau \u0111\u00f3 m\u1edbi c\u00f3 nh\u00e2n vi\u00ean t\u01b0 v\u1ea5n. L\u00fac n\u00e0y, nh\u1eefng \u201c\u0111i\u1ec3m ch\u1ea1m\u201d mang t\u00ednh k\u1ebft n\u1ed1i gi\u1eefa c\u00f4ng ty v\u00e0 kh\u00e1ch h\u00e0ng s\u1ebd b\u1ecb x\u00f3a m\u1edd \u00edt nhi\u1ec1u. C\u00e0ng \u00edt \u0111i\u1ec3m ch\u1ea1m, kh\u00e1ch h\u00e0ng c\u00e0ng c\u1ea3m th\u1ea5y thi\u1ebfu g\u1eafn k\u1ebft, d\u1ec5 c\u00f3 xu h\u01b0\u1edbng r\u1eddi b\u1ecf c\u00f4ng ty v\u00e0 t\u00ecm \u0111\u1ebfn m\u1ed9t nh\u00e0 cung c\u1ea5p h\u00e0ng h\u00f3a\/d\u1ecbch v\u1ee5 kh\u00e1c.<\/p>\n

      4. Gi\u00e1 c\u1ea3 qu\u00e1 cao so v\u1edbi th\u1ecb tr\u01b0\u1eddng v\u00e0 so v\u1edbi ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m<\/h2>\n

      M\u1ed9t \u0111i\u1ec3m kh\u00e1c khi\u1ebfn kh\u00e1ch h\u00e0ng kh\u00f4ng h\u00e0i l\u00f2ng l\u00e0 v\u1ec1 chi\u1ebfn l\u01b0\u1ee3c gi\u00e1. Vi\u1ec7c \u0111\u1ecbnh gi\u00e1 s\u1ea3n ph\u1ea9m nh\u01b0 l\u00e0 m\u1ed9t con dao hai l\u01b0\u1ee1i. M\u1ed9t m\u1eb7t, kh\u00e1ch h\u00e0ng m\u1eb7c \u0111\u1ecbnh gi\u00e1 cao \u0111\u1ed3ng ngh\u0129a v\u1edbi ch\u1ea5t l\u01b0\u1ee3ng v\u01b0\u1ee3t tr\u1ed9i. Tuy nhi\u00ean, m\u1eb7t kh\u00e1c, n\u1ebfu m\u1ee9c gi\u00e1 qu\u00e1 cao, ng\u01b0\u1eddi mua s\u1ebd ngay l\u1eadp t\u1ee9c lo\u1ea1i b\u1ecf c\u00f4ng ty b\u1ea1n ra kh\u1ecfi danh s\u00e1ch nh\u00e0 cung c\u1ea5p \u0111ang \u0111\u01b0\u1ee3c c\u00e2n nh\u1eafc \u0111\u1ec3 ch\u1ecdn mua. Gi\u00e1 cao v\u1eeba l\u00e0 \u0111\u1ed9ng l\u1ef1c mua h\u00e0ng l\u1edbn nh\u1ea5t, l\u1ea1i c\u00f3 khi bi\u1ebfn th\u00e0nh y\u1ebfu t\u1ed1 l\u00e0m gi\u1ea3m \u0111\u1ed9ng l\u1ef1c l\u1edbn nh\u1ea5t.<\/p>\n

      Khi b\u1ea1n \u0111\u1eb7t gi\u00e1 qu\u00e1 cao so v\u1edbi th\u1ecb tr\u01b0\u1eddng, c\u00e2u h\u1ecfi c\u1ea7n \u0111\u01b0\u1ee3c \u0111\u1eb7t ra l\u00e0: \u201cLi\u1ec7u s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n c\u00f3 th\u1ef1c s\u1ef1 \u0111i tr\u01b0\u1edbc \u0111\u00f3n \u0111\u1ea7u hay kh\u00f4ng?\u201d. Ph\u00e2n kh\u00fac kh\u00e1ch h\u00e0ng hay USP s\u1ea3n ph\u1ea9m ph\u1ea3i \u0111\u01b0\u1ee3c x\u00e1c \u0111\u1ecbnh k\u1ef9. N\u1ebfu kh\u00f4ng, kh\u00e1ch h\u00e0ng s\u1ebd \u201cr\u0169 \u00e1o ra \u0111i\u201d v\u00e0 l\u1ef1a ch\u1ecdn m\u1ed9t c\u00e1i t\u00ean kh\u00e1c v\u1edbi gi\u00e1 h\u1ee3p l\u00fd h\u01a1n khi ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m \u0111\u00f4i b\u00ean ch\u01b0a \u0111\u01b0\u1ee3c th\u1ea9m \u0111\u1ecbnh.<\/p>\n

      B\u00e0i li\u00ean quan:<\/em><\/p>\n

        \n
      • 5 m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng!<\/em><\/li>\n
      • Mu\u1ed1n t\u0103ng s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng, kh\u00f4ng th\u1ec3 b\u1ecf qua live chat!<\/em><\/li>\n
      • L\u00fd do kh\u00e1ch h\u00e0ng kh\u00f4ng h\u00e0i l\u00f2ng v\u00e0 c\u00e1ch kh\u1eafc ph\u1ee5c<\/em><\/li>\n<\/ul>\n

        \u00a0<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

        S\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng l\u00e0 m\u1ed9t trong nh\u1eefng y\u1ebfu t\u1ed1 n\u1ec1n t\u1ea3ng trong ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng. Kh\u00e1ch h\u00e0ng c\u00e0ng h\u00e0i l\u00f2ng, m\u1ee9c \u0111\u1ed9 trung th\u00e0nh c\u00e0ng t\u0103ng l\u00ean v\u00e0 c\u00f4ng ty s\u1ebd d\u1ec5 d\u00e0ng h\u01a1n trong vi\u1ec7c gi\u1eef ch\u00e2n h\u1ecd. Tuy nhi\u00ean, sai l\u1ea7m d\u1eabn \u0111\u1ebfn \u0111\u00e1nh m\u1ea5t s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[219],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/52826"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=52826"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/52826\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=52826"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=52826"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=52826"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}