{"id":52831,"date":"2023-12-20T05:14:38","date_gmt":"2023-12-19T22:14:38","guid":{"rendered":"https:\/\/masterskills.org\/blog\/5-bi-kip-giup-nang-cao-su-hai-long-cua-cac-vi-thuong-de.html"},"modified":"2023-12-20T05:14:38","modified_gmt":"2023-12-19T22:14:38","slug":"5-bi-kip-giup-nang-cao-su-hai-long-cua-cac-vi-thuong-de","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/5-bi-kip-giup-nang-cao-su-hai-long-cua-cac-vi-thuong-de.html","title":{"rendered":"5 b\u00ed k\u00edp gi\u00fap n\u00e2ng cao s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a c\u00e1c v\u1ecb \u201cth\u01b0\u1ee3ng \u0111\u1ebf\u201d"},"content":{"rendered":"
Kh\u00f4ng \u00edt ch\u1ee7 doanh nghi\u1ec7p th\u01b0\u1eddng xuy\u00ean nh\u1eafc nh\u1edf nh\u00e2n vi\u00ean c\u1ee7a m\u00ecnh: \u201cKh\u00e1ch h\u00e0ng l\u00e0 ng\u01b0\u1eddi tr\u1ea3 l\u01b0\u01a1ng cho b\u1ea1n ch\u1ee9 kh\u00f4ng ph\u1ea3i t\u00f4i\u201d. \u0110i\u1ec1u n\u00e0y cho th\u1ea5y vai tr\u00f2 c\u1ee7a kh\u00e1ch h\u00e0ng trong vi\u1ec7c quy\u1ebft \u0111\u1ecbnh s\u1ef1 t\u1ed3n t\u1ea1i v\u00e0 ph\u00e1t tri\u1ec3n c\u1ee7a m\u1ecdi doanh nghi\u1ec7p. Ch\u00ednh v\u00ec v\u1eady, l\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 n\u00e2ng cao s\u1ef1 h\u00e0i l\u00f2ng cho \u201cnh\u1eefng v\u1ecb th\u01b0\u1ee3ng \u0111\u1ebf\u201d n\u00e0y l\u00e0 \u0111i\u1ec1u m\u00e0 b\u1ea5t k\u00ec doanh nghi\u1ec7p n\u00e0o c\u0169ng mong mu\u1ed1n \u0111\u01b0\u1ee3c gi\u1ea3i \u0111\u00e1p.<\/p>\n

L\u1eafng nghe s\u1ef1 ph\u1ea3n \u00e1nh c\u1ee7a kh\u00e1ch h\u00e0ng<\/h2>\n

\u0110\u1ec3 c\u00f3 th\u1ec3 ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c t\u1ed1t nh\u1ea5t, \u0111em l\u1ea1i s\u1ef1 h\u00e0i l\u00f2ng th\u00ec tr\u01b0\u1edbc h\u1ebft c\u1ea7n ph\u1ea3i l\u1eafng nghe nh\u1eefng t\u00e2m t\u01b0, ph\u1ea3n \u00e1nh c\u1ee7a ch\u00ednh nh\u1eefng kh\u00e1ch h\u00e0ng \u0111\u00f3. Ph\u1ea3n \u00e1nh c\u1ee7a kh\u00e1ch h\u00e0ng s\u1ebd thu\u1ed9c 1 trong 3 y\u1ebfu t\u1ed1 sau: S\u1ea3n ph\u1ea9m, s\u1ef1 thu\u1eadn ti\u1ec7n, v\u00e0 con ng\u01b0\u1eddi.<\/p>\n

\"chat-luong-dich-vu-2\"<\/p>\n

Vi\u1ec7c l\u1eafng nghe kh\u00e1ch h\u00e0ng c\u0169ng ch\u00ednh l\u00e0 \u0111\u1ec3 nh\u1eadn ra nh\u1eefng h\u1ea1n ch\u1ebf c\u00f2n t\u1ed3n t\u1ea1i trong ho\u1ea1t \u0111\u1ed9ng c\u1ee7a doanh nghi\u1ec7p. V\u1eady mu\u1ed1n kh\u00e1ch h\u00e0ng th\u1ecfa m\u00e3n v\u1edbi s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a m\u00ecnh, b\u1ea1n h\u00e3y nh\u00ecn l\u1ea1i xem \u0111\u1ed1i v\u1edbi 3 y\u1ebfu t\u1ed1 tr\u00ean, doanh nghi\u1ec7p c\u1ee7a b\u1ea1n \u0111\u00e3 \u0111\u00e1p \u1ee9ng \u0111\u01b0\u1ee3c nh\u1eefng y\u1ebfu t\u1ed1 n\u00e0o, c\u00f2n h\u1ea1n ch\u1ebf \u1edf nh\u1eefng \u0111i\u1ec3m n\u00e0o \u0111\u1ec3 t\u1eeb \u0111\u00f3 c\u00f3 bi\u1ec7n ph\u00e1p c\u1ea3i ti\u1ebfn s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a m\u00ecnh ng\u00e0y m\u1ed9t t\u1ed1t h\u01a1n. V\u1edbi nh\u1eefng doanh nghi\u1ec7p lu\u00f4n bi\u1ebft v\u00e0 mong mu\u1ed1n \u0111\u01b0\u1ee3c l\u1eafng nghe th\u00ec ch\u1eafc ch\u1eafn kh\u00e1ch h\u00e0ng s\u1ebd c\u00f3 c\u1ea3m gi\u00e1c y\u00ean t\u00e2m h\u01a1n khi mua \u0111\u1ed3 ho\u1eb7c s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5.<\/p>\n

Lu\u00f4n c\u1ea3m \u01a1n nh\u1eefng \u201cv\u1ecb th\u01b0\u1ee3ng \u0111\u1ebf\u201d<\/h2>\n

T\u00e2m l\u00fd c\u1ee7a kh\u00e1ch h\u00e0ng l\u00e0 m\u1ed9t \u0111i\u1ec1u c\u00f3 t\u00e1c \u0111\u1ed9ng r\u1ea5t l\u1edbn \u0111\u1ebfn quy\u1ebft \u0111\u1ecbnh mua h\u00e0ng c\u1ee7a ng\u01b0\u1eddi \u0111\u00f3. S\u01b0\u0323 t\u01b0\u0309 t\u00ea\u0301 v\u00e0 l\u00f2ng bi\u1ebft \u01a1n \u0111\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng l\u00e0 m\u1ed9t ca\u0301ch \u0111\u00ea\u0309 ti\u00ea\u0301p tu\u0323c la\u0300m ho\u0323 vui lo\u0300ng v\u00e0 c\u00f3 c\u00e1i nh\u00ecn thi\u1ec7n c\u1ea3m v\u1edbi s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a doanh nghi\u1ec7p. C\u1ea7n ch\u00fa \u00fd m\u00f4\u0303i l\u01a1\u0300i ca\u0301m \u01a1n cu\u0309a ba\u0323n pha\u0309i c\u1ee5 th\u1ec3 va\u0300 thi\u0301ch h\u01a1\u0323p cho t\u01b0\u0300ng kh\u00e1ch h\u00e0ng, nh\u01b0 kh\u00e1ch h\u00e0ng \u0111\u00e3 t\u1eebng mua h\u00e0ng hay kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng, m\u1edbi ch\u1ec9 gh\u00e9 th\u0103m website c\u1ee7a b\u1ea1n\u2026<\/p>\n

\"hai-long\"<\/p>\n

\u00a0<\/p>\n

Cho d\u00f9 c\u00f3 nh\u1eefng ng\u01b0\u1eddi ch\u1ec9 truy c\u1eadp website c\u1ee7a b\u1ea1n v\u00e0 h\u1ecfi th\u00f4ng tin v\u1ec1 s\u1ea3n ph\u1ea9m m\u00e0 kh\u00f4ng \u0111\u01b0a ra b\u1ea5t k\u00ec quy\u1ebft \u0111\u1ecbnh mua h\u00e0ng n\u00e0o, nh\u01b0ng c\u0169ng \u0111\u1eebng qu\u00ean d\u00e0nh cho h\u1ecd l\u1eddi c\u1ea3m \u01a1n b\u1edfi bi\u1ebft \u0111\u00e2u ch\u00ednh th\u00e1i \u0111\u1ed9 ch\u00e2n th\u00e0nh v\u00e0 c\u1edfi m\u1edf l\u1ea1i k\u00edch th\u00edch h\u1ecd mua h\u00e0ng ngay l\u1ea7n t\u1edbi. L\u1eddi c\u1ea3m \u01a1n ch\u00ednh l\u00e0 c\u00e1ch th\u00ea\u0309 hi\u00ea\u0323n s\u01b0\u0323 tr\u00e2n tro\u0323ng l\u1edbn nh\u1ea5t \u0111\u00f4\u0301i v\u01a1\u0301i c\u00e1c kh\u00e1ch h\u00e0ng.<\/p>\n

Nh\u1eadn l\u1ed7i v\u00e0 xin l\u1ed7i n\u1ebfu c\u00f3 sai l\u1ea7m<\/h2>\n

B\u1ea1n c\u00f3 th\u1ec3 m\u1ea5t \u0111\u1ebfn ch\u1ee5c n\u0103m \u0111\u1ec3 g\u00e2y d\u1ef1ng h\u00ecnh \u1ea3nh v\u00e0 ni\u1ec1m tin v\u1edbi kh\u00e1ch h\u00e0ng, nh\u01b0ng ch\u1ec9 c\u1ea7n m\u1ed9t l\u1ed7i l\u1ea7m nh\u1ecf l\u00e0 ni\u1ec1m tin \u0111\u00f3 ho\u00e0n to\u00e0n c\u00f3 th\u1ec3 b\u1ecb \u0111\u00e1nh \u0111\u1ed5. Cho du\u0300 quy m\u00f4 kinh doanh cu\u0309a doanh nghi\u1ec7p l\u1edbn hay nh\u1ecf, ha\u0303y lu\u00f4n cho kha\u0301ch ha\u0300ng th\u1ea5y nh\u1eefng thay \u0111\u1ed5i t\u00edch c\u1ef1c trong s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n.<\/p>\n

Ba\u0323n c\u00e2\u0300n pha\u0309i th\u00e2\u0323t c\u1ea9n tro\u0323ng khi thay \u0111\u1ed5i c\u00e1c s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5 b\u1edfi v\u00ec kh\u00e1ch h\u00e0ng \u0111\u00e3 tr\u1edf n\u00ean quen thu\u00f4\u0323c v\u01a1\u0301i chu\u0301ng. C\u1ea7n cho kh\u00e1ch h\u00e0ng th\u1ea5y r\u1eb1ng m\u1ecdi s\u1ef1 thay \u0111\u1ed5i trong s\u1ea3n ph\u1ea9m hay d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n \u0111\u1ec1u theo chi\u1ec1u h\u01b0\u1edbng t\u1ed1t l\u00ean. H\u00e3y \u0111\u00f3n nh\u1eadn nh\u1eefng ph\u1ea3n h\u1ed3i, th\u1eeba nh\u1eadn khi c\u00f3 sai l\u1ea7m v\u00e0 th\u1ec3 hi\u1ec7n thi\u1ec7n ch\u00ed s\u1ebd kh\u1eafc ph\u1ee5c v\u00e0 gi\u1ea3i quy\u1ebft nh\u1eefng sai l\u1ea7m \u0111\u00f3, thay v\u00ec n\u00e9 tr\u00e1nh v\u00e0 v\u00f2ng vo.<\/p>\n

Cung c\u1ea5p h\u1ed7 tr\u1ee3 d\u1ecbch v\u1ee5 li\u00ean tu\u0323c<\/h2>\n

Khi \u0111\u00e3 coi \u201cKh\u00e1ch h\u00e0ng l\u00e0 th\u01b0\u1ee3ng \u0111\u1ebf\u201d t\u1ee9c l\u00e0 b\u1ea1n lu\u00f4n c\u1ea7n ph\u1ea3i c\u00f3 m\u1eb7t b\u1ea5t k\u00ec khi n\u00e0o kh\u00e1ch h\u00e0ng c\u1ea7n. Ch\u00ednh v\u00ec v\u1eady vi\u1ec7c cung c\u1ea5p d\u1ecbch v\u1ee5 h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng th\u01b0\u1eddng xuy\u00ean v\u00e0 li\u00ean t\u1ee5c l\u00e0 \u0111i\u1ec1u quan tr\u1ecdng, gi\u00fap doanh nghi\u1ec7p c\u1ee7a b\u1ea1n \u201cghi \u0111i\u1ec3m\u201d v\u1edbi kh\u00e1ch h\u00e0ng. \u0110\u01b0\u1eddng d\u00e2y n\u00f3ng 24\/24, d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1ea1i website, inbox tr\u00ean fanpage\u2026 l\u00e0 nh\u1eefng c\u00e1ch c\u00e1c doanh nghi\u1ec7p c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng nh\u1eb1m n\u00e2ng cao h\u01a1n kh\u1ea3 n\u0103ng h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng b\u1ea5t k\u00ec l\u00fac n\u00e0o.<\/p>\n

\"Total-Customer-satisfaction-people\"<\/p>\n

Tr\u00f2 chuy\u1ec7n v\u1edbi kh\u00e1ch h\u00e0ng nh\u01b0 1 ng\u01b0\u1eddi b\u1ea1n<\/h2>\n

Thay v\u00ec coi \u0111\u00f3 l\u00e0 m\u1ed1i quan h\u1ec7 gi\u1eefa k\u1ebb b\u00e1n v\u00e0 ng\u01b0\u1eddi mua th\u00ec doanh nghi\u1ec7p c\u00f3 th\u1ec3 coi kh\u00e1ch h\u00e0ng ch\u00ednh l\u00e0 m\u1ed9t ng\u01b0\u1eddi b\u1ea1n th\u00e2n thi\u1ebft c\u1ee7a m\u00ecnh. Ch\u00ednh v\u00ec v\u1eady, khi giao ti\u1ebfp, tr\u00f2 chuy\u1ec7n v\u1edbi kh\u00e1ch h\u00e0ng, h\u00e3y s\u1eed d\u1ee5ng ng\u00f4n t\u1eeb th\u1eadt g\u1ea7n g\u0169i, tr\u00e1nh s\u1eed d\u1ee5ng nh\u1eefng t\u1eeb ng\u1eef \u201c\u0111ao to b\u00faa l\u1edbn\u201d hay mang t\u00ednh chuy\u00ean ng\u00e0nh h\u1ecdc thu\u1eadt n\u1eb7ng n\u1ec1. Ngo\u00e0i ra, khi coi kh\u00e1ch h\u00e0ng l\u00e0 m\u1ed9t ng\u01b0\u1eddi b\u1ea1n th\u00ec vi\u1ec7c quan t\u00e2m, h\u1ecfi han hay ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng s\u1ebd tr\u1edf n\u00ean d\u1ec5 d\u00e0ng v\u00e0 t\u1ef1 nhi\u00ean h\u01a1n r\u1ea5t nhi\u1ec1u.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Kh\u00f4ng \u00edt ch\u1ee7 doanh nghi\u1ec7p th\u01b0\u1eddng xuy\u00ean nh\u1eafc nh\u1edf nh\u00e2n vi\u00ean c\u1ee7a m\u00ecnh: \u201cKh\u00e1ch h\u00e0ng l\u00e0 ng\u01b0\u1eddi tr\u1ea3 l\u01b0\u01a1ng cho b\u1ea1n ch\u1ee9 kh\u00f4ng ph\u1ea3i t\u00f4i\u201d. \u0110i\u1ec1u n\u00e0y cho th\u1ea5y vai tr\u00f2 c\u1ee7a kh\u00e1ch h\u00e0ng trong vi\u1ec7c quy\u1ebft \u0111\u1ecbnh s\u1ef1 t\u1ed3n t\u1ea1i v\u00e0 ph\u00e1t tri\u1ec3n c\u1ee7a m\u1ecdi doanh nghi\u1ec7p. Ch\u00ednh v\u00ec v\u1eady, l\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[219],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/52831"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=52831"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/52831\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=52831"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=52831"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=52831"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}