{"id":52859,"date":"2023-12-20T05:22:38","date_gmt":"2023-12-19T22:22:38","guid":{"rendered":"https:\/\/masterskills.org\/blog\/thang-hang-dich-vu-khach-hang-hieu-qua-tren-facebook.html"},"modified":"2023-12-20T05:22:38","modified_gmt":"2023-12-19T22:22:38","slug":"thang-hang-dich-vu-khach-hang-hieu-qua-tren-facebook","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/thang-hang-dich-vu-khach-hang-hieu-qua-tren-facebook.html","title":{"rendered":"Th\u0103ng h\u1ea1ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3 tr\u00ean Facebook"},"content":{"rendered":"
N\u1ebfu Facebook l\u00e0 m\u1ed9t \u0111\u1ea5t n\u01b0\u1edbc, h\u1eb3n n\u00f3 s\u1ebd chi\u1ebfm ngay ng\u00f4i v\u1ecb qu\u1ed1c gia \u0111\u00f4ng d\u00e2n nh\u1ea5t th\u1ebf gi\u1edbi. \u201cD\u00e2n c\u01b0\u201d \u0111\u00f4ng \u0111\u1ea3o \u1edf \u0111\u00e2y kh\u00f4ng ch\u1ec9 s\u1eed d\u1ee5ng Facebook \u0111\u01a1n thu\u1ea7n cho m\u1ee5c \u0111\u00edch k\u1ebft n\u1ed1i v\u1edbi gia \u0111\u00ecnh v\u00e0 b\u1ea1n b\u00e8. H\u1ecd d\u00f9ng Facebook \u0111\u1ec3 t\u01b0\u01a1ng t\u00e1c v\u1edbi th\u01b0\u01a1ng hi\u1ec7u, v\u00ed d\u1ee5: nh\u1eadn tin t\u1ee9c, khuy\u1ebfn m\u1ea1i, ho\u1eb7c th\u1eadm ch\u00ed l\u00e0 \u0111\u1ec3 l\u1ea1i ph\u1ea3n h\u1ed3i b\u1eb1ng m\u1ed9t b\u00e0i \u0111\u0103ng l\u00ean t\u01b0\u1eddng, ghi l\u1ea1i b\u1eb1ng b\u00ecnh lu\u1eadn ho\u1eb7c qua \u1ee9ng d\u1ee5ng nh\u01b0 Facebook Messenger.<\/p>\n

Theo d\u1eef li\u1ec7u t\u1eeb Facebook, 2 t\u1ec9 tin nh\u1eafn \u0111ang \u0111\u01b0\u1ee3c trao \u0111\u1ed5i qua l\u1ea1i gi\u1eefa kh\u00e1ch h\u00e0ng v\u00e0 doanh nghi\u1ec7p qua n\u1ec1n t\u1ea3ng m\u1ea1ng x\u00e3 h\u1ed9i n\u00e0y, trong \u0111\u00f3 56% \u01b0a chu\u1ed9ng nh\u1eafn tin h\u01a1n t\u1ed5ng \u0111\u00e0i h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng. V\u1eady, b\u1ea1n \u0111\u00e3 bi\u1ebft m\u00ecnh ph\u1ea3i l\u00e0m g\u00ec nh\u1eb1m n\u00e2ng cao vi\u1ec7c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng tr\u00ean Facebook?<\/p>\n

1. Quan t\u00e2m t\u1edbi nh\u1eefng th\u1eafc m\u1eafc c\u1ee7a kh\u00e1ch h\u00e0ng<\/h2>\n

B\u1ea1n kh\u00f4ng n\u00ean ph\u1edbt l\u1edd b\u1ea5t c\u1ee9 c\u00e2u h\u1ecfi n\u00e0o \u0111\u01b0\u1ee3c \u0111\u1eb7t ra t\u1eeb ph\u00eda kh\u00e1ch h\u00e0ng l\u00ean trang Facebook c\u00f4ng ty. Kh\u00e1ch h\u00e0ng \u0111\u1eb7t c\u00e2u h\u1ecfi, \u0111\u1ed3ng ngh\u0129a v\u1edbi vi\u1ec7c h\u1ecd c\u1ea7n \u0111\u01b0\u1ee3c l\u1eafng nghe. Do \u0111\u00f3, b\u1ea1n ph\u1ea3i \u0111\u1ea3m b\u1ea3o gi\u1ea3i \u0111\u00e1p \u0111\u01b0\u1ee3c to\u00e0n b\u1ed9 nh\u1eefng c\u00e2u h\u1ecfi c\u1ee7a kh\u00e1ch h\u00e0ng nh\u01b0 v\u00ed d\u1ee5 sau \u0111\u00e2y:<\/p>\n

\"th\u1eafc<\/p>\n

2. Gi\u1ea3i th\u00edch m\u1ecdi th\u1ee9<\/h2>\n

M\u1ed7i doanh nghi\u1ec7p \u0111\u1ec1u n\u00ean gi\u1ea3i th\u00edch v\u1ec1 m\u1eb7t h\u00e0ng\/d\u1ecbch v\u1ee5 kinh doanh m\u1ed9t c\u00e1ch c\u1eb7n k\u1ebd t\u1edbi ng\u01b0\u1eddi d\u00f9ng Facebook \u0111\u1ec3 h\u1ecd hi\u1ec3u s\u00e2u h\u01a1n v\u1ec1 s\u1ea3n ph\u1ea9m. V\u00ed d\u1ee5, khi kh\u00e1ch h\u00e0ng \u0111\u1eb7t ra c\u00e2u h\u1ecfi v\u1ec1 ch\u01b0\u01a1ng tr\u00ecnh gi\u1ea3m gi\u00e1 hay \u01b0u \u0111\u00e3i \u0111\u1eb7c bi\u1ec7t, b\u1ea1n c\u1ea7n ph\u1ea3i cung c\u1ea5p ph\u1ea3n h\u1ed3i to\u00e0n di\u1ec7n v\u00e0 gi\u1ea3i quy\u1ebft tr\u1ef1c ti\u1ebfp m\u1ed1i quan t\u00e2m c\u1ee7a h\u1ecd.<\/p>\n

\"gi\u1ea3i<\/p>\n

3. Gi\u1ea3i quy\u1ebft ph\u00e0n n\u00e0n<\/h2>\n

Facebook \u0111\u01b0\u1ee3c coi l\u00e0 th\u1ecb tr\u01b0\u1eddng \u201ctr\u0103m ng\u01b0\u1eddi b\u00e1n, v\u1ea1n ng\u01b0\u1eddi mua\u201d. Nh\u01b0 l\u1ebd t\u1ea5t y\u1ebfu, b\u1ea1n ch\u1eb3ng th\u1ec3 tr\u00e1nh nh\u1eefng tr\u01b0\u1eddng h\u1ee3p kh\u00e1ch mua h\u00e0ng kh\u00f4ng h\u00e0i l\u00f2ng v\u1edbi s\u1ea3n ph\u1ea9m hay d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n. Tuy v\u1eady, h\u00e3y coi nh\u1eefng l\u1eddi ph\u00e0n n\u00e0n n\u00e0y l\u00e0 m\u1ed9t c\u01a1 h\u1ed9i \u0111\u1ec3 b\u1ea1n ch\u1ee9ng minh d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng \u0111ang \u0111\u01b0\u1ee3c cung c\u1ea5p tuy\u1ec7t v\u1eddi \u0111\u1ebfn th\u1ebf n\u00e0o. Tr\u1ef1c ti\u1ebfp gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 c\u00f3 th\u1ec3 c\u1ee9u v\u00e3n doanh thu, gi\u00fap c\u00f4ng ty l\u1ea5y l\u1ea1i v\u1ecb th\u1ebf tr\u00ean th\u01b0\u01a1ng tr\u01b0\u1eddng m\u1ed9t c\u00e1ch ngo\u1ea1n m\u1ee5c.<\/p>\n

\"gi\u1ea3i<\/p>\n

4. Lu\u00f4n ch\u00ednh x\u00e1c v\u00e0 nh\u1ea5t qu\u00e1n<\/h2>\n

Th\u1eddi gian \u0111\u00f3ng vai tr\u00f2 tr\u1ecdng y\u1ebfu trong d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng. C\u1ee5 th\u1ec3, kh\u00e1ch h\u00e0ng c\u00f3 tr\u1ea3i nghi\u1ec7m kh\u00f4ng m\u1ea5y t\u1ed1t \u0111\u1eb9p s\u1ebd lu\u00f4n k\u1ef3 v\u1ecdng m\u1ed9t ph\u01b0\u01a1ng \u00e1n gi\u1ea3i quy\u1ebft nhanh ch\u00f3ng t\u1eeb nh\u00e3n h\u00e0ng. Khi th\u1eddi gian d\u1ea7n tr\u00f4i \u0111i m\u00e0 kh\u00f4ng c\u00f3 b\u1ea5t c\u1ee9 c\u00e1ch gi\u1ea3i quy\u1ebft n\u00e0o, d\u0129 nhi\u00ean kh\u00e1ch h\u00e0ng s\u1ebd \u201cb\u1ef1c c\u00e0ng th\u00eam b\u1ef1c\u201d v\u00e0 kh\u00f4ng do d\u1ef1 \u0111\u1ec3 l\u1ea1i ph\u1ea3n h\u1ed3i ti\u00eau c\u1ef1c tr\u00ean trang Facebook c\u00f4ng ty.<\/p>\n

\"nhanh<\/p>\n

Ch\u00fa \u00fd r\u1eb1ng, m\u1eb7c d\u00f9 nh\u1eefng n\u1ed9i dung trong email t\u1eeb ph\u00eda c\u00f4ng ty l\u00e0 ri\u00eang t\u01b0 nh\u01b0ng m\u1ee9c \u0111\u1ed9 nhanh ch\u00f3ng c\u1ee7a vi\u1ec7c gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 r\u1ea5t c\u00f3 th\u1ec3 tr\u1edf th\u00e0nh c\u00f4ng khai. Do \u0111\u00f3, b\u1ea1n ph\u1ea3i \u0111\u00e1p \u1ee9ng kh\u00e1ch h\u00e0ng nhanh ch\u00f3ng v\u00e0 \u0111\u1ed3ng nh\u1ea5t b\u1ea5t k\u1ec3 s\u1eed d\u1ee5ng ph\u01b0\u01a1ng ti\u1ec7n truy\u1ec1n th\u00f4ng n\u00e0o. B\u1eb1ng kh\u00f4ng, c\u00f4ng ch\u00fang s\u1ebd khi\u1ebfn b\u1ea1n thua cu\u1ed9c trong cu\u1ed9c \u0111ua d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng.<\/p>\n

5. Qu\u1ea3n tr\u1ecb n\u1ed9i dung Facebook<\/h2>\n

Trang Facebook ch\u00ednh th\u1ee9c c\u1ee7a c\u00f4ng ty c\u00f3 th\u1ec3 tr\u1edf th\u00e0nh m\u1ed9t \u201c\u0111\u00e1m \u0111\u00f4ng\u201d h\u1ed7n lo\u1ea1n n\u1ebfu b\u1ea1n qu\u1ea3n tr\u1ecb kh\u00f4ng \u0111\u1ee7 t\u1ed1t. V\u00ec v\u1eady, c\u00f4ng ty c\u1ea7n ng\u01b0\u1eddi ph\u1ee5 tr\u00e1ch c\u00e1c b\u00e0i \u0111\u0103ng c\u0169ng nh\u01b0 b\u00ecnh lu\u1eadn tr\u00ean trang fanpage ch\u00ednh th\u1ee9c nh\u01b0 m\u1ed9t ph\u1ea7n trong n\u1ed7 l\u1ef1c c\u1ea3i thi\u1ec7n d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng tr\u00ean m\u1ea1ng x\u00e3 h\u1ed9i. Ng\u01b0\u1eddi n\u00e0y \u0111\u1ed3ng th\u1eddi ph\u1ea3i ch\u1ecbu tr\u00e1ch nhi\u1ec7m cho nh\u1eefng th\u00f4ng tin \u0111\u0103ng t\u1ea3i, c\u0169ng nh\u01b0 tr\u1ea3 l\u1eddi th\u1eafc m\u1eafc t\u1eeb ph\u00eda kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch ph\u00f9 h\u1ee3p. Trang Facebook c\u00f4ng ty v\u00e0 c\u00e1ch b\u1ea1n tr\u1ea3 l\u1eddi th\u1eafc m\u1eafc c\u1ee7a kh\u00e1ch h\u00e0ng c\u00f3 \u1ea3nh h\u01b0\u1edfng l\u1edbn \u0111\u1ebfn nh\u1eadn di\u1ec7n th\u01b0\u01a1ng hi\u1ec7u, v\u00ec v\u1eady h\u00e3y ch\u1eafc ch\u1eafn b\u1ea1n c\u00f3 ph\u1ea3n h\u1ed3i ph\u00f9 h\u1ee3p v\u1edbi m\u1ecdi v\u1ea5n \u0111\u1ec1 m\u00e0 kh\u00e1ch h\u00e0ng \u0111\u01b0a ra.<\/p>\n

\"thang<\/p>\n

Vi\u1ec7c tr\u1ea3 l\u1eddi c\u00e1c c\u00e2u h\u1ecfi, gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1, tham gia v\u00e0o c\u00e1c cu\u1ed9c tr\u00f2 chuy\u1ec7n v\u00e0 b\u00e0y t\u1ecf s\u1ef1 \u0111\u1ed3ng c\u1ea3m c\u0169ng nh\u01b0 l\u00f2ng bi\u1ebft \u01a1n \u0111\u1ec1u l\u00e0 m\u1ed9t ph\u1ea7n c\u1ee7a d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng. Do \u0111\u00f3, h\u00e3y l\u00e0m h\u00e0i l\u00f2ng nh\u1eefng kh\u00e1n gi\u1ea3 Facebook \u1edf m\u1ee9c cao nh\u1ea5t. H\u01a1n n\u1eefa, m\u1ecdi ng\u01b0\u1eddi s\u1ebd th\u1ea5y c\u00e1ch c\u00f4ng ty c\u1ee7a b\u1ea1n x\u1eed l\u00fd v\u1edbi nh\u1eefng r\u1eafc r\u1ed1i c\u1ee7a kh\u00e1ch h\u00e0ng nh\u01b0 th\u1ebf n\u00e0o tr\u00ean Facebook v\u00e0 s\u1ebd ph\u1ea3n \u1ee9ng t\u00edch c\u1ef1c n\u1ebfu n\u1ed7 l\u1ef1c c\u1ee7a b\u1ea1n \u0111\u1ee7 nhi\u1ec1u.<\/p>\n

V\u1edbi nh\u1eefng \u201cb\u00ed k\u00edp\u201d \u201cnh\u1ecf m\u00e0 c\u00f3 v\u00f5\u201d \u1edf tr\u00ean, b\u1ea1n s\u1ebd c\u1ea3i thi\u1ec7n d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng, x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 v\u00e0 x\u00e2y d\u1ef1ng \u0111\u01b0\u1ee3c l\u00f2ng trung th\u00e0nh v\u00e0 tin t\u01b0\u1edfng c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Theo d\u1eef li\u1ec7u t\u1eeb Facebook, 2 t\u1ec9 tin nh\u1eafn \u0111ang \u0111\u01b0\u1ee3c trao \u0111\u1ed5i qua l\u1ea1i gi\u1eefa kh\u00e1ch h\u00e0ng v\u00e0 doanh nghi\u1ec7p qua n\u1ec1n t\u1ea3ng m\u1ea1ng x\u00e3 h\u1ed9i n\u00e0y, trong \u0111\u00f3 56% \u01b0a chu\u1ed9ng nh\u1eafn tin h\u01a1n t\u1ed5ng \u0111\u00e0i h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng. V\u1eady, b\u1ea1n \u0111\u00e3 bi\u1ebft m\u00ecnh ph\u1ea3i l\u00e0m g\u00ec nh\u1eb1m n\u00e2ng cao vi\u1ec7c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng tr\u00ean Facebook?<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[219],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/52859"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=52859"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/52859\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=52859"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=52859"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=52859"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}