{"id":52894,"date":"2023-12-20T05:28:49","date_gmt":"2023-12-19T22:28:49","guid":{"rendered":"https:\/\/masterskills.org\/blog\/xu-huong-dich-vu-khach-hang-2020.html"},"modified":"2023-12-20T05:28:49","modified_gmt":"2023-12-19T22:28:49","slug":"xu-huong-dich-vu-khach-hang-2020","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/xu-huong-dich-vu-khach-hang-2020.html","title":{"rendered":"Xu h\u01b0\u1edbng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng"},"content":{"rendered":"<div id=\"test\">\u0110i c\u00f9ng v\u1edbi s\u1ef1 ph\u00e1t tri\u1ec3n c\u1ee7a c\u00f4ng ngh\u1ec7 v\u00e0 ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m, s\u1ef1 k\u00ec v\u1ecdng c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1eb7t v\u00e0o d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng c\u1ee7a doanh nghi\u1ec7p ng\u00e0y m\u1ed9t l\u1edbn h\u01a1n. \u0110\u1ec3 c\u00f3 th\u1ec3 c\u1ea1nh tranh, doanh nghi\u1ec7p kh\u00f4ng ch\u1ec9 c\u1ea7n \u0111\u00e1p \u1ee9ng t\u1eebng nhu c\u1ea7u kh\u00e1ch h\u00e0ng, m\u00e0 c\u00f2n ph\u1ea3i b\u1eaft k\u1ecbp xu h\u01b0\u1edbng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng \u2013 \u0111\u1ea3m b\u1ea3o s\u1ef1 tin c\u1eady, t\u1eadn t\u00e2m v\u00e0 nhanh nh\u1ea1y, s\u1eb5n s\u00e0ng ph\u1ee5c v\u1ee5 tr\u00ean nhi\u1ec1u k\u00eanh kh\u00e1c nhau.<\/p>\n<p>H\u00e3y nh\u00ecn v\u1ec1 t\u01b0\u01a1ng lai  v\u00e0 xa h\u01a1n n\u1eefa, v\u1edbi ti\u00eau ch\u00ed l\u1ea5y kh\u00e1ch h\u00e0ng l\u00e0m trung t\u00e2m, nh\u1eefng xu h\u01b0\u1edbng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng n\u00e0y c\u00f3 th\u1ec3 l\u00e0 ch\u00eca kh\u00f3a mang l\u1ea1i m\u1ed9t h\u00e0nh tr\u00ecnh tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng th\u1ef1c s\u1ef1 \u1ea5n t\u01b0\u1ee3ng v\u00e0 t\u1ea1o n\u00ean gi\u00e1 tr\u1ecb kh\u00e1c bi\u1ec7t.<\/p>\n<h2 id=\"1-1-khach-hang-tro-thanh-trung-tam-cua-vong-doi-san-pham\">1. Kh\u00e1ch h\u00e0ng tr\u1edf th\u00e0nh trung t\u00e2m c\u1ee7a v\u00f2ng \u0111\u1eddi s\u1ea3n ph\u1ea9m<\/h2>\n<p>Th\u00f4ng th\u01b0\u1eddng, kh\u00e1ch h\u00e0ng th\u01b0\u1eddng \u0111\u01b0\u1ee3c \u0111\u1eb7t \u1edf cu\u1ed1i c\u00f9ng trong v\u00f2ng \u0111\u1eddi s\u1ea3n ph\u1ea9m. T\u1ee9c kh\u00e1ch h\u00e0ng ch\u1ec9 l\u00e0 ng\u01b0\u1eddi th\u1ee5 \u0111\u1ed9ng ti\u1ebfp nh\u1eadn s\u1ea3n ph\u1ea9m. Tuy nhi\u00ean, t\u1edbi n\u0103m , h\u00ecnh th\u1ee9c \u2018crowdsourced design\u2019 \u2013 thi\u1ebft k\u1ebf s\u1ea3n ph\u1ea9m nh\u1edd \u0111\u00f3ng g\u00f3p c\u1ed9ng \u0111\u1ed3ng, s\u1ebd l\u00e0 m\u1ed9t chuy\u1ec3n bi\u1ebfn trong s\u00e1ng t\u1ea1o s\u1ea3n ph\u1ea9m cho doanh nghi\u1ec7p. Kh\u00e1ch h\u00e0ng s\u1ebd tr\u1ef1c ti\u1ebfp tham gia v\u00e0o vi\u1ec7c \u0111\u1ecbnh h\u00ecnh s\u1ea3n ph\u1ea9m v\u00e0 c\u0169ng c\u00f3 nhi\u1ec1u l\u1ef1a ch\u1ecdn h\u01a1n. Kh\u00e1ch h\u00e0ng v\u00e0 doanh nghi\u1ec7p s\u1ebd tr\u1edf n\u00ean g\u1ea7n g\u0169i h\u01a1n bao gi\u1edd h\u1ebft. Nh\u1edd c\u00e1c c\u00f4ng c\u1ee5 th\u00f4ng minh, kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 g\u1eedi g\u00f3p \u00fd v\u1ec1 s\u1ea3n ph\u1ea9m ngay l\u1eadp t\u1ee9c t\u1edbi nh\u00e0 s\u1ea3n xu\u1ea5t, ho\u1eb7c t\u1ef1 l\u1ef1a ch\u1ecdn v\u00e0 thi\u1ebft k\u1ebf s\u1ea3n ph\u1ea9m cho ch\u00ednh b\u1ea3n th\u00e2n m\u00ecnh.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-13143 size-full\" src=\"https:\/\/masterskills.org\/blog\/wp-content\/uploads\/\/12\/best-crowdsourcing-sites.jpg\" alt=\"Xu h\u01b0\u1edbng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng - crowdsourced design\" width=\"824\" height=\"583\" title=\"best-crowdsourcing-sites\"><\/p>\n<p>Theo\u00a0xu h\u01b0\u1edbng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng n\u00e0y, doanh nghi\u1ec7p s\u1ebd t\u1eadn d\u1ee5ng \u0111\u01b0\u1ee3c tr\u00ed tu\u1ec7 v\u00e0 s\u00e1ng t\u1ea1o c\u1ee7a \u0111\u00f4ng \u0111\u1ea3o kh\u00e1ch h\u00e0ng \u0111\u1ec3 t\u1ea1o ra s\u1ea3n ph\u1ea9m \u0111\u00e1p \u1ee9ng \u0111\u00fang nhu c\u1ea7u c\u1ee7a h\u1ecd.<\/p>\n<h2 id=\"2-2-suc-manh-cua-du-lieu-khach-hang\">2. S\u1ee9c m\u1ea1nh c\u1ee7a d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng<\/h2>\n<p>B\u1ea1n \u0111ang t\u1eadp trung v\u00e0o c\u00e1c \u0111\u01a1n h\u00e0ng nh\u01b0ng ch\u01b0a th\u1ea5y hi\u1ec7u qu\u1ea3 r\u00f5 r\u1ec7t? Hay b\u1ea1n \u0111ang m\u1ea5t nhi\u1ec1u c\u00f4ng s\u1ee9c \u0111\u1ec3 t\u00ecm ki\u1ebfm c\u00e1c kh\u00e1ch h\u00e0ng m\u1edbi? B\u1ea1n \u0111ang c\u00f3 trong tay nhi\u1ec1u c\u01a1 h\u1ed9i h\u01a1n b\u1ea1n ngh\u0129. C\u01a1 h\u1ed9i \u0111\u00f3 \u0111\u1ebfn t\u1eeb ch\u00ednh c\u00e1c d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng m\u00e0 b\u1ea1n \u0111\u00e3 c\u00f3. Cho t\u1edbi n\u0103m , c\u00e1c c\u1eeda h\u00e0ng v\u00e0 doanh nghi\u1ec7p s\u1ebd ng\u00e0y c\u00e0ng quan t\u00e2m \u0111\u1ebfn vi\u1ec7c thu th\u1eadp v\u00e0 ph\u00e2n t\u00edch d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng. M\u1ed9t \u201ch\u1ed3 s\u01a1\u201d c\u1ee5 th\u1ec3 v\u1ec1 l\u1ecbch s\u1eed mua s\u1eafm, h\u00e0nh vi kh\u00e1ch h\u00e0ng v\u00e0 c\u00e1c th\u00f4ng tin m\u00e0 kh\u00e1ch h\u00e0ng cung c\u1ea5p s\u1ebd gi\u00fap \u00edch r\u1ea5t nhi\u1ec1u cho chi\u1ebfn l\u01b0\u1ee3c kinh doanh c\u1ee7a doanh nghi\u1ec7p.<\/p>\n<ul>\n<li><span style=\"font-size: 1rem\">X\u00e1c \u0111\u1ecbnh s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng gi\u00fap c\u1ea3i thi\u1ec7n ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m<\/span><\/li>\n<li><span style=\"font-size: 1rem\">X\u00e1c \u0111\u1ecbnh b\u1ee9c tranh kh\u00e1ch h\u00e0ng, \u0111\u1ed1i t\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng<\/span><\/li>\n<li><span style=\"font-size: 1rem\">\u00c1p d\u1ee5ng cross-sell, up-sell<\/span><\/li>\n<li><span style=\"font-size: 1rem\">C\u00e1 nh\u00e2n h\u00f3a tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng<\/span><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-13144 size-full\" src=\"https:\/\/masterskills.org\/blog\/wp-content\/uploads\/\/12\/customer-data.jpg\" alt=\"Xu h\u01b0\u1edbng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng - d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng\" width=\"863\" height=\"486\" title=\"customer-data\"><\/p>\n<h2 id=\"3-3-tri-tue-nhan-tao-khong-the-thay-the-con-nguoi\">3. Tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o kh\u00f4ng th\u1ec3 thay th\u1ebf con ng\u01b0\u1eddi<\/h2>\n<p>Nh\u1eefng c\u00f4ng c\u1ee5 d\u00f9 th\u00f4ng minh \u0111\u1ebfn \u0111\u00e2u c\u0169ng kh\u00f4ng th\u1ec3 thay th\u1ebf s\u1ef1 tinh t\u1ebf trong ti\u1ebfp x\u00fac ng\u01b0\u1eddi v\u1edbi ng\u01b0\u1eddi. Ch\u1ec9 c\u00f3 s\u1ef1 tham gia c\u1ee7a con ng\u01b0\u1eddi m\u1edbi khi\u1ebfn ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng tr\u1edf th\u00e0nh m\u1ed9t ngh\u1ec7 thu\u1eadt. Trong th\u1eddi \u0111\u1ea1i c\u00f4ng ngh\u1ec7 b\u00f9ng n\u1ed5, t\u1ea7m quan tr\u1ecdng c\u1ee7a con ng\u01b0\u1eddi kh\u00f4ng m\u1ea5t \u0111i, m\u00e0 vai tr\u00f2 c\u1ee7a h\u1ecd \u0111\u00e3 thay \u0111\u1ed5i. Robot hay c\u00e1c t\u00ednh n\u0103ng t\u1ef1 \u0111\u1ed9ng h\u00f3a s\u1ebd \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng trong c\u00e1c b\u01b0\u1edbc ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u01a1 b\u1ea3n, trong khi con ng\u01b0\u1eddi s\u1ebd duy tr\u00ec t\u01b0\u01a1ng t\u00e1c t\u1ea1i c\u00e1c \u0111i\u1ec3m then ch\u1ed1t \u0111\u1ec3 vi\u1ec7c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111\u1ea1t \u0111\u01b0\u1ee3c hi\u1ec7u qu\u1ea3 v\u00e0 \u1ea5n t\u01b0\u1ee3ng cao nh\u1ea5t.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-13147 size-full\" src=\"https:\/\/masterskills.org\/blog\/wp-content\/uploads\/\/12\/1_cQCSJxmkf_jpvzU2Zco2KA.jpeg\" alt=\"Xu h\u01b0\u1edbng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng - tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o\" width=\"892\" height=\"431\" title=\"1_cQCSJxmkf_jpvzU2Zco2KA\"><\/p>\n<p>\u00a0<\/p>\n<p>Nh\u1eefng t\u01b0\u01a1ng t\u00e1c giao d\u1ecbch \u0111\u01a1n thu\u1ea7n s\u1ebd \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n b\u1edfi c\u00e1c h\u1ec7 th\u1ed1ng t\u1ef1 \u0111\u1ed9ng, trong khi nh\u1eefng y\u00eau c\u1ea7u ph\u1ee9c t\u1ea1p h\u01a1n t\u1eeb ph\u00eda kh\u00e1ch h\u00e0ng s\u1ebd \u0111\u01b0\u1ee3c x\u1eed l\u00fd tr\u1ef1c ti\u1ebfp b\u1edfi con ng\u01b0\u1eddi. C\u00f4ng ngh\u1ec7 s\u1ebd ch\u1ec9 \u0111\u00f3ng vai tr\u00f2 h\u1ed7 tr\u1ee3 gi\u00fap con ng\u01b0\u1eddi th\u1ef1c hi\u1ec7n nhanh v\u00e0 ch\u00ednh x\u00e1c h\u01a1n, ho\u1eb7c t\u00ecm ra ph\u01b0\u01a1ng \u00e1n t\u1ed1i \u01b0u nh\u1ea5t. H\u1ed3 s\u01a1 kh\u00e1ch h\u00e0ng, l\u1ecbch s\u1eed t\u01b0\u01a1ng t\u00e1c hay tr\u1ea1ng th\u00e1i c\u1ea3m x\u00fac c\u1ee7a kh\u00e1ch h\u00e0ng v\u1edbi doanh nghi\u1ec7p s\u1ebd lu\u00f4n \u0111\u01b0\u1ee3c \u0111\u1ec1 cao v\u00e0 t\u00f4n tr\u1ecdng. Khi k\u00ec v\u1ecdng c\u1ee7a kh\u00e1ch h\u00e0ng ng\u00e0y c\u00e0ng t\u0103ng, h\u1ecd mong \u0111\u1ee3i nh\u1eefng t\u01b0\u01a1ng t\u00e1c \u0111\u01b0\u1ee3c c\u00e1 nh\u00e2n h\u00f3a cao nh\u1ea5t, khi \u0111\u00f3, c\u1ea3m x\u00fac v\u00e0 s\u1ef1 c\u1ea3m th\u00f4ng tr\u1edf th\u00e0nh gi\u00e1 tr\u1ecb c\u1ed1t l\u00f5i \u0111\u1ec3 doanh nghi\u1ec7p theo k\u1ecbp nhu c\u1ea7u kh\u00e1ch h\u00e0ng.<\/p>\n<h2 id=\"4-4-mang-xa-hoi-cau-noi-khong-the-thieu\">4. M\u1ea1ng x\u00e3 h\u1ed9i \u2013 c\u1ea7u n\u1ed1i kh\u00f4ng th\u1ec3 thi\u1ebfu<\/h2>\n<p>V\u1edbi nhu c\u1ea7u t\u01b0\u01a1ng t\u00e1c c\u00e1 nh\u00e2n l\u1edbn, c\u00f9ng v\u1edbi s\u1ef1 ph\u1ed5 bi\u1ebfn c\u1ee7a \u0111i\u1ec7n tho\u1ea1i th\u00f4ng minh, gi\u1edd \u0111\u00e2y m\u1ed7i ng\u01b0\u1eddi \u0111\u1ec1u c\u00f3 t\u00e0i kho\u1ea3n \u1edf c\u00e1c trang m\u1ea1ng x\u00e3 h\u1ed9i th\u00f4ng d\u1ee5ng nh\u01b0 Facebook, Zalo, Instagram\u2026 Vi\u1ec7c ti\u1ebfp c\u1eadn kh\u00e1ch h\u00e0ng qua c\u00e1c k\u00eanh n\u00e0y tr\u1edf n\u00ean d\u1ec5 d\u00e0ng h\u01a1n so v\u1edbi ti\u1ebfp c\u1eadn truy\u1ec1n th\u1ed1ng qua website. D\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng th\u00f4ng qua m\u1ea1ng x\u00e3 h\u1ed9i nhanh ch\u00f3ng tr\u1edf th\u00e0nh m\u1ed9t ph\u01b0\u01a1ng ph\u00e1p mang l\u1ea1i hi\u1ec7u su\u1ea5t cao. \u0110\u1eb7c bi\u1ec7t h\u01a1n n\u1eefa, v\u1edbi s\u1ef1 ra \u0111\u1eddi c\u1ee7a c\u00e1c gi\u1ea3i ph\u00e1p m\u1edbi, ch\u1ec9 c\u1ea7n m\u1ed9t t\u00e0i kho\u1ea3n, b\u1ea1n c\u00f3 th\u1ec3 k\u1ebft n\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng c\u00f9ng l\u00fac tr\u00ean nhi\u1ec1u k\u00eanh kh\u00e1c nhau, k\u1ebft h\u1ee3p c\u00e1c k\u00eanh truy\u1ec1n th\u1ed1ng nh\u01b0 livechat, email, v\u00e0 c\u00e1c k\u00eanh ti\u1ebfp c\u1eadn m\u1edbi nh\u01b0 m\u1ea1ng x\u00e3 h\u1ed9i, tin nh\u1eafn OTT.\u00a0\u00c1p d\u1ee5ng m\u1ea1ng x\u00e3 h\u1ed9i l\u00e0 m\u1ed9t c\u00e1ch th\u00f4ng minh \u0111\u1ec3 b\u1eaft k\u1ecbp xu h\u01b0\u1edbng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng trong th\u1eddi gian t\u1edbi.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-13149 size-full\" src=\"https:\/\/masterskills.org\/blog\/wp-content\/uploads\/\/12\/9733284483_d01e4924cb_k.jpg\" alt=\"Xu h\u01b0\u1edbng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng - m\u1ea1ng x\u00e3 h\u1ed9i\" width=\"2048\" height=\"1536\" title=\"9733284483_d01e4924cb_k\"><\/p>\n<h2 id=\"5-xu-huong-dich-vu-khach-hang-san-sang-cho-nhung-co-hoi-va-thay-doi-trong-tuong-lai\">Xu h\u01b0\u1edbng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng \u2013 S\u1eb5n s\u00e0ng cho nh\u1eefng c\u01a1 h\u1ed9i v\u00e0 thay \u0111\u1ed5i trong t\u01b0\u01a1ng lai<\/h2>\n<p>M\u1ed9t n\u1ec1n t\u1ea3ng t\u01b0\u01a1ng t\u00e1c gi\u00fap k\u1ebft n\u1ed1i kh\u00e1ch h\u00e0ng tr\u00ean nhi\u1ec1u k\u00eanh kh\u00e1c nhau, l\u1ea5y kh\u00e1ch h\u00e0ng l\u00e0m trung t\u00e2m v\u00e0 t\u1eadn d\u1ee5ng t\u1ed1i \u0111a s\u1ee9c m\u1ea1nh c\u1ee7a d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng \u2013 \u0111\u00f3 l\u00e0 m\u1ed9t xu h\u01b0\u1edbng\u00a0\u1ea3nh h\u01b0\u1edfng m\u1ea1nh m\u1ebd \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng nh\u1eefng n\u0103m t\u1edbi. Nh\u1eefng doanh nghi\u1ec7p n\u1eb1m ngo\u00e0i xu h\u01b0\u1edbng n\u00e0y c\u00f3 th\u1ec3 s\u1ebd kh\u00f4ng theo k\u1ecbp nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 th\u1ecb tr\u01b0\u1eddng.<\/p>\n<p>B\u1ea1n c\u00f3 th\u1ec3 h\u1ee9ng th\u00fa ho\u1eb7c lo l\u1eafng v\u1ec1 nh\u1eefng \u0111i\u1ec1u n\u00e0y. Masterskills s\u1ebd \u0111\u1ed3ng h\u00e0nh c\u00f9ng b\u1ea1n, mang \u0111\u1ebfn cho b\u1ea1n m\u1ed9t gi\u1ea3i ph\u00e1p to\u00e0n di\u1ec7n, chia s\u1ebb nh\u1eefng b\u00ed quy\u1ebft \u0111\u1ec3 b\u1ea1n c\u00f3 th\u1ec3 kinh doanh th\u00e0nh c\u00f4ng m\u1ed9t c\u00e1ch b\u1ec1n v\u1eefng trong l\u0129nh v\u1ef1c kinh doanh m\u00e0 b\u1ea1n theo \u0111u\u1ed5i. H\u00e3y s\u1eb5n s\u00e0ng cho m\u1ed9t s\u1ef1 thay \u0111\u1ed5i, c\u0169ng ch\u00ednh l\u00e0 c\u01a1 h\u1ed9i \u0111\u1ed9t ph\u00e1 cho doanh nghi\u1ec7p c\u1ee7a b\u1ea1n!<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>H\u00e3y nh\u00ecn v\u1ec1 t\u01b0\u01a1ng lai  v\u00e0 xa h\u01a1n n\u1eefa, v\u1edbi ti\u00eau ch\u00ed l\u1ea5y kh\u00e1ch h\u00e0ng l\u00e0m trung t\u00e2m, nh\u1eefng xu h\u01b0\u1edbng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng n\u00e0y c\u00f3 th\u1ec3 l\u00e0 ch\u00eca kh\u00f3a mang l\u1ea1i m\u1ed9t h\u00e0nh tr\u00ecnh tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng th\u1ef1c s\u1ef1 \u1ea5n t\u01b0\u1ee3ng v\u00e0 t\u1ea1o n\u00ean gi\u00e1 tr\u1ecb kh\u00e1c bi\u1ec7t.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[219],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/52894"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=52894"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/52894\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=52894"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=52894"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=52894"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}